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The impact of employee turnover on operational efficiency, innovation, and customer satisfaction: the mediation role of tacit knowledge loss Sugianto; Firdaus, Rahmad; Suhardi; Amin, Mat
International Journal of Enterprise Modelling Vol. 19 No. 1 (2025): January: Enterprise Modelling
Publisher : International Enterprise Integration Association

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/int.jo.emod.v19i1.114

Abstract

This study examines the impact of tacit knowledge loss due to employee turnover on operational efficiency, innovation capability, and customer satisfaction by examining the mediating role of tacit knowledge loss and the mitigating effect of knowledge transfer effectiveness. Using an explanatory quantitative approach, we collected data through closed-ended questionnaires and secondary data from 200 respondents in the manufacturing, service, and MSME sectors in Bangka Belitung. The Structural Equation Modeling (SEM) analysis results revealed that employee turnover significantly increases tacit knowledge loss, which is detrimental to operational efficiency, innovation, and customer satisfaction. This study also highlights that effective knowledge transfer, especially through structured mentoring programs, reduces the impact of tacit knowledge loss. These findings strengthen the resource-based view and knowledge management theory. In addition, our study shows that integrating CRM technology reduces the impact of tacit knowledge loss on customer satisfaction—a previously unexplored factor. Practical implications include recommendations for HR policies that focus on knowledge retention, collaborative training, and technology adaptation for organizations in the digital era. These findings emphasize the importance of a holistic approach that combines social interactions, knowledge management systems, and local cultural contexts to minimize the risk of brain drain.
Analisis Perubahan Penggunaan Lahan pada Area Sekitar Stasiun Bandar Khalipah Kabupaten Deli Serdang Sumatera Utara Sugianto; Hadinugroho, Dwi Lindarto; Thoha, Achmad Siddik
Jurnal Serambi Engineering Vol. 10 No. 2 (2025): April 2025
Publisher : Faculty of Engineering, Universitas Serambi Mekkah

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Sustainable urban planning requires the integration of land use and transport to create efficient, safe and sustainable areas. One approach that supports this is the impact of regional development due to station operations, as illustrated by land use change. This research aims to analyse the land use change around Bandar Khalipah Station in Deli Serdang Regency as a potential area for TOD development in the future. This research uses visual interpretation method to classify land use using Google Earth satellite images in the period of 2014, 2018 and 2024. Data analysis was conducted by analysing the land use area and land use change matrix in the period of 2014 - 2024. The results of this study showed that there were changes in land use from the period 2024 - 2024. Land use in the area around Bandar Khalipah Station consists of six types, namely public areas and green open spaces, station and railway areas, commercial areas, offices, settlements and roads. Land change in 2014-2024 is most dominant in public areas and green open spaces. Public areas and green open spaces experienced a decrease in area due to land change into commercial and residential areas, so these two land categories experienced a significant increase in area.
PERAN BADAN EKSEKUTIF MAHASISWA (BEM) TERHADAP KARAKTER DISIPLIN MAHASISWA STAB MAITREYAWIRA Sugianto; Irawati; Rida Jelita
Jotika Journal In Management and Entrepreneurship Vol. 4 No. 2 (2025): Februari
Publisher : Jotika English and Education Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56445/jme.v4i2.182

Abstract

Badan Eksekutif Mahasiswa (BEM) memiliki peran besar dalam membentuk sikap karakter disiplin mahasiswa. Membangun budaya disiplin perlu dilatihkan dan dibiasakan dalam kehidupan sehari-hari. Kampus merupakan salah satu lembaga yang menyediakan wadah bagi generasi muda untuk menyiapkan warga negara yang disiplin. Penelitian ini bertujuan untuk mengetahui peran Badan Eksekutif Mahasiswa (BEM) terhadap karakter disiplin mahasiswa STAB Maitreyawira. Subjek dalam penelitian ini adalah Wakil Ketua III Bidang Kemahasiswaan dan Alumni serta Pengurus BEM STAB Maitreyawira periode 2023-2024. Metode penelitian yang digunakan adalah gabungan (mixed methods), yaitu metode penelitian yang memadukan metode kuantitatif dengan metode kualitatif untuk digunakan bersama-sama dalam suatu kegiatan penelitian, sehingga diperoleh data yang lebih komprehensif, valid, reliabel dan objektif. Keabsahan data dalam penelitian kualitatif meliputi uji kredibilitas (validitas internal), transferabilitas (validitas eksternal), dependabilitas (reliabilitas) dan konfirmabilitas (objektivitas). Berdasarkan hasil penelitian dan pembahasan di atas dapat diketahui bahwa peran Badan Eksekutif Mahasiswa (BEM) dalam Karakter Disiplin Mahasiswa STAB Maitreyawira adalah sebagai agent of change (agen perubahan), sebagai kontrol sosial, mengelola kegiatan kampus, advokasi disiplin, mengembangkan program pendidikan, mengembangkan kepemimpinan mahasiswa.
Analysis Of Implementation Of Psak 112 Concerning Wakaf Accounting At Nazhir Center For Productive Waqf Development Mui, North Sumatra Damayanti, Alfina; Sugianto; Atika
Journal of Management, Economic, and Accounting Vol. 2 No. 2 (2023): Juli-Desember
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmea.v2i2.186

Abstract

This research is a qualitative research that aims to answer questions about how PSAK 112 is implemented at the MUI North Sumatra Productive Waqf Development Center and what are the obstacles faced by PSAK 112 at the MUI North Sumatra Productive Waqf Development Center Nazhir. The method used is descriptive qualitative research method. Data collection is done by interview, observation, and documentation. The data collection involved supervisors and treasurer of the North Sumatra MUI Productive Waqf Development Center. The results of the research obtained are that Nazhir Center for Productive Waqf Development MUI North Sumatra has implemented financial reports in accordance with PSAK 112 on recognition, measurement, presentation which includes a statement of financial position, a report on detailed assets, and a statement of cash flows. However, the notes to the financial statements are not fully in accordance with PSAK 112 because there is no written explanation regarding the nadir accounting policies applied by the Productive Waqf Development Center as well as information regarding nadir which is explained narratively in the financial statements. The MUI North Sumatra Productive Waqf Development Center is a social institution that relies on trust in the community. That way, it is expected that the nadir can include information about the nadir which is explained in a narrative manner by completing financial reports in accordance with PSAK 112.
THE SYNTACTICAL ANALYSIS ON LETTER WRITTEN BY STUDENTS OF SMAN 1 KEDIRI Muliani; Sugianto; Syamsul Hadi
Journal Transformation of Mandalika, e-ISSN: 2745-5882, p-ISSN: 2962-2956 Vol. 2 No. 6 (2021): Juni
Publisher : Institut Penelitian dan Pengembangan Mandalika Indonesia (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/jtm.v2i6.1081

Abstract

The aims of the research were to investigate the syntactical and the factors influencing the students’ syntctical problems in writing letter. This research used content analysis with descriptive qualitative approach. The source of data in this research were the 11th grade students’ letter writing. The data were collected once and analyzed using tree diagram analysis then clasified by using data sheet. The finding showed that there were seven syntactical problem that made by the students in letter writing. The first syntactical problem was in noun. from 13 students’ letters data it had 3 syntactical errors in noun. the second students’ syntactical problem in pronoun. from 13 students’ letters data it had 3 syntactical errors in pronoun. The third students’ syntactical problem in verb. from 13 students’ letter data it had 3 syntactical errors in verb. The fourth students’ syntactical problem in determiner. from 13 students’letters data it had 4 syntactical errors in determiner. the fifth students’ syntactical problem in preposition. from 13 students’ letters data it had 14 syntactical error in preposition. the sixth students’ problem in adjective. from 13 students’ letter data it had one syntactical error in adjective. the seventh students’ problem in tenses marker. from 13 students’ letter data it had 4 syntactical errors in tenses marker. Meanwhile, the factors that influence students’ syntactical errors were mother tongue interfernce which included in interlingual error. the data of questionnaires showed that the percentage score of interlingual error was 65% meanwhile intralingual error was 56%.
PREDIKSI PENYAKIT DIABETES MENGGUNAKAN ALGORITMA REGRESI LOGISTIK Sugianto; Andi Maslan
Computer Science and Industrial Engineering Vol 11 No 4 (2024): Comasi Vol 11 No 4
Publisher : LPPM Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/comasiejournal.v11i4.9177

Abstract

The annual count of individuals afflicted with diabetes is rising. As to a survey carried out by the International Diabetes Federation (IDF), the global diabetes population is approximated to be 537 million by 2021, and this number is projected to increase further to exceed 780 million by 2045. The study's primary goal is to diagnose and forecast whether or not a patient has diabetes. The approach makes use of logistic regression, a statistical tool for modelling individual classifications of diabetes presence or absence. According to the diabetes risk prediction results, 43% of respondents gave consideration to the condition. Consequently, it has been demonstrated that normalisation enhances the accuracy of diabetes risk prediction using logistic regression methods. Based on the variables included, it is anticipated that the predictions made by this model will serve as a guide for the general public in understanding healthy living and diabetes prevention.
Pengaruh Lingkungan Kerja, Kompensasi Dan Kompetensi Terhadap Kinerja Pegawai Politeknik Maritim Negeri Indonesia Nanang Indradi; Sugianto
Jurnal Satya Mandiri Manajemen dan Bisnis Vol 5 No 1 (2019): Volume 5 Nomor 1 Tahun 2019
Publisher : Pasca Sarjana Universitas Satya Negara Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54964/satyamandiri.v5i1.325

Abstract

Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh Lingkungan Kerja, Kompensasi dan Kompetensi terhadap Kinerja Pegawai Politeknik Maritim Negeri Indonesia. Penelitian ini merupakan penelitian Kuantitatif, variabel dalam penelitian ini adalah Lingkungan Kerja, Kompensasi, Kompetensi dan Kinerja Pegawai. Sampel dalam penelitian ini adalah tenaga pendidik Polimarin yang jumlahnya 50 dosen, teknik pengumpulan data menggunakan angket, analisa yang digunakan adalah analisis regresi berganda. Hasil penelitian menunjukkan bahwa: terdapat pengaruh positif lingkungan kerja terhadap kinerja pegawai, hal ini dapat terlihat dari nilai t hitung (2,339) lebih besar dari t tabel (2,014) . Terdapat pengaruh positif dan signifikan kompensasi terhadap kinerja pegawai, hal ini dapat terlihat dari nilai t hitung (2,214) lebih besar dari t tabel (2,014). Terdapat pengaruh positif kompetensi terhadap kinerja pegawai, hal ini dapat terlihat dari nilai t hitung (2,248) lebih besar dari t tabel (2,014).
Pengaruh PMA, PMDN, PAD, dan TPT terhadap Pertumbuhan Ekonomi di Provinsi Kalimantan Timur Trisniani, Sherafima; Sugianto
Journal of Development Economics and Digitalization Vol 4 No 1 (2025): JDED, February 2025
Publisher : Universitas Pembangunan Nasional Veteran Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59664/jded.v4i1.10417

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh penanaman modal asing (PMA), penanaman modal dalam negeri (PMDN), pendapatan asli daerah (PAD), dan tingkat pengangguran terbuka (TPT) terhadap pertumbuhan ekonomi di Provinsi Kalimantan Timur. Populasi penelitian mencakup seluruh kabupaten dan kota di Provinsi Kalimantan Timur dengan data tahunan selama periode 2018-2023. Penelitian ini menggunakan metode kuantitatif dengan analisis regresi berganda berbasis data panel. Pengolahan data dilakukan menggunakan software Stata 17. Hasil penelitian menunjukkan bahwa PMA dan PAD memiliki pengaruh positif dan signifikan terhadap pertumbuhan ekonomi, menunjukkan bahwa peningkatan investasi dan pendapatan daerah mampu mendorong pertumbuhan ekonomi. Sebaliknya, PMDN dan TPT tidak memeiliki pengaruh terhadap pertumbuhan ekonomi, yang seharusnya PMDN dapat mendorong modal untuk pembangunan dan TPT dapat mengindikasikan bahwa tingkat pengangguran yang tinggi menjadi penghambat pertumbuhan ekonomi. Hasil ini menggarisbawahi pentingnya kebijakan pemerintah untuk meningkatkan investasi, mengelola pendapatan asli daerah secara efektif, dan mengurangi tingkat pengangguran guna mempercepat pertumbuhan ekonomi di Kalimantan Timur. Penelitian ini memberikan kontribusi dalam pengembangan kebijakan ekonomi daerah berbasis data empiris. Kata Kunci: Pertumbuhan Ekonomi; PMA; PMDN; PAD; TPT.   Abstract This study examines the impact of foreign direct investment (FDI), domestic investment (DI), local revenue (PAD), and the open unemployment rate (TPT) on economic growth in East Kalimantan Province. The population includes all regencies and cities in East Kalimantan from 2018 to 2023. The research employs a quantitative approach, utilizing panel data analysis and multiple regression methods, and the data is processed using Stata 17 software. The findings indicate that FDI and PAD have a positive and significant influence on economic growth, while DI and TPT have no effect. This suggests that increasing foreign investments, alongside optimizing local revenue, plays a crucial role in promoting economic progress. Conversely, the TPT has not impacts economic growth, highlighting that there must a detrimental effects of high unemployment rates on regional development. These results emphasize the need for government policies that encourage investment, effectively manage local revenue, and address unemployment issues. Fostering job creation and creating an investment-friendly environment are essential strategies for accelerating economic growth. This research provides valuable insights for policymakers in developing evidence-based economic strategies to support sustainable growth in East Kalimantan Province. Keywords: Economic Growth; FDI; DD; Local Revenue; Open Unemployment Rate.  
Reliability-Centered Maintenance (RCM) Approach in Fleet Maintenance To Enhance Transportation Efficiency and Safety Sugianto; Muthoriq, Ery; Pranoto, Ethys; Arjuna, Kevin; Shofiah, Siti
Jurnal Teknik Mesin Indonesia Vol. 20 No. 1 (2025): Vol. 20 No. 1 (2025): Jurnal Teknik Mesin Indonesia
Publisher : Badan Kerja Sama Teknik Mesin Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36289/jtmi.v20i1.878

Abstract

Efficient and reliable public transportation systems, particularly bus services, played a crucial role in regional mobility and economic development. However, maintenance challenges impacted service quality, as seen in PT. SPS – Solo’s Scania fleet. Traditional reactive maintenance methods proved insufficient, leading to increased operational costs and unexpected failures. This study applied Reliability-Centered Maintenance (RCM) to optimize maintenance policies, identifying critical components and establishing effective strategies. Failure Mode and Effect Analysis (FMEA) revealed the brake chamber as the most critical component, followed by the stabilizer and tie rod/slack adjuster. Maintenance interval analysis recommended Time-Directed (TD) intervals from 26,090 km to 35,084 km and Condition-Directed (CD) intervals from 25,900 km to 70,168 km, based on component degradation patterns. Cost analysis highlighted air bellows as the highest-cost component (Rp. 2,350,000), while brake chambers had the lowest cost (Rp. 150,000). The study demonstrated that RCM improved fleet reliability and reduced maintenance costs. Implementing structured maintenance schedules, training programs, and condition monitoring systems was recommended. These findings provided a foundation for enhancing longdistance bus operations and could be adapted for other transportation sectors to achieve cost-efficient and reliable fleet management.
Manajemen Kinerja UKM di Era Transformasi Digital: Systematic Literature Review Anteseden, Moderator dan Mediator Rosalina, Dhian; Sugianto; M Shabri Abd Majid
Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK) Vol 5 No 2 (2025): Edisi Mei 2025
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jamek.v5i2.2036

Abstract

Digital transformation has become a major driving force behind changes in management practices and the performance of Small and Medium Enterprises (SMEs). This study aims to identify and map the factors influencing SME performance through a Systematic Literature Review (SLR) using the PRISMA method based on 30 scientific articles indexed in Scopus and Sinta. The review focuses on three primary constructs: antecedents, moderators, and mediators that contribute to enhancing the performance of small and medium-sized enterprises (SMEs). The findings categorize antecedents into five major groups: human resources, organizational strategy, organizational context, innovation, and learning Knowledge. Among these, human resources emerge as the most frequently cited factor affecting SME performance. Furthermore, innovation, dynamic capabilities, digital and financial literacy, and motivation are identified as key mediating variables that bridge the influence of antecedents on performance. On the other hand, moderators such as international mindset, technological dynamism, and organizational capability can strengthen or weaken these relationships. This study emphasizes the need for a holistic approach to improving SME performance and offers theoretical and practical implications for future research and SME development policies in the digital era
Co-Authors Abd Majid, M Shabri Abd Majid, M. Sabri Abdul Kahar Abdul Kahar Abdul Rahman Achmad Siddik Thoha Adaniah, Nahdatul Ade Khadijatul Z. Hrp Adlani Hasrun, Muh. Nazri AH. Hasan Bashori Ahmad Choiri Ahmad Fuadi Tanjung Ahmad Royhan Bustomi Aini Wahyu Ningtyas, Baqiya Alfian, Ian Ali Mahmudi Amelia Fravitasari Todingallo Amin, Mat Amwa, Djauky Ridho Andi Maslan Andi Syarifuddin Anilia Ratnasari, Anilia Anita Annisa Rahmi, Annisa Arainy, Corizon Sinar Ardiantoro, Luki Ari Apryansyah Ari Yuniastuti Ariyanto Arjuna, Kevin Arung Gihna Mayapada Astried Silvanie atika Aulia, Novia Rahma Ayu Anggraeni, Novia Ayu Wulandari S. Tanjung Azhar, M. Elfi Azhari Akmal Tarigan Azzahra, Iftitah Balqis, Tsamara Bambang Suwerda, Bambang Basri Bado, Basri Bianca Puspita Riadina Bunga Dwi Fani Ritonga Casmudi Dalimunthe, Maya Oktavia Damayanti, Alfina Delima Sari Lubis Derrel Azhar Sugianto Dhian Rosalina, Dhian Diaz, Fauzan Dinar, Muhammad Dudung Hidayat Efendi, Imaduddin Bachtiar Ekayanti, Erly Eko Eko Sutrisno, Eko Ellianawati Ely Rudyatmi, Ely Erly Ekayanti Rosyida Erna Pujianti Ernawati Usman Ernawaty Usman Ervina Ery Muthoriq, Ery Fadhel Mohammad Fahira, Adinda Permata Faizah, Secho Nur Fardan Zidane Juniawan Fatchurrahman, M. Fauziah Amarani Febrianti, Lola Fela Yudha, Syuhada Fera Yuliana Fitri Susanti Siregar Furaida Khasanah Gilby Sapulette, Shella Gracia Carolina Yusuf Gustini, Sri Hadinugroho, Dwi Lindarto Harahap, Febri Khairani Harry Irawan Haryadi HARYONO Hasana, Ani Riani Hasdiansah, Hasdiansah Hasibuan, Zerimah Afgani Hasudungan Hutagalung, Henokh Hendra Harmain Herlina Hertanto, Edrick Emiliano Sam Heru Subaris Kasjono Heru Subaris Kasjono, Heru Subaris Hidayati, Beti Malia Rahma Holijah, Siti Hutasoit, Ririn Ibnu Fadhil Ramadhan Ilham Nur Dimas Yahya Imas Ratna Ermawati, Imas Ratna Indun Ipin Aripin, Ipin Irawan, Dedeng Irawati Irawati Irlanita Ayuning Tyas Isa Akhlis Iskandar Muda Iskandar Muda Ismul Fakhri Lubis iswanto Ithohirah Harahap Jamaluddin Juliana Nasution Juliana Nasution Khairul Faiz Batubara Kurniawan, Gita Erlangga Lakoro, Iski Latifah Sukmawati Yuniar Letsoin, Rizaldy Taslim Pinzon Liana Lilla Puji Lestari Lisdiana M Shabri Abd Majid M, A.Pananrangi M. Fauzan M. Shabri Abd. Majid M. Yasir Nasution M. Yasir Nst M.Hakim Sitompul Majid, Shabri Abd Mardiana Ningsih Marliyah Marpaung, Refianda Olivia Febrianti Masni Maulana, Irsyad Melia Frastuti Meutia Dewi, Meutia Mohzana Mudarman Muhamad Yusup Kamal Arkan Muhammad Amin Muhammad Hasan Muhammad Ikbal Abdullah MUHAMMAD ILHAM Muhammad Lathief Ilhamy Nasution Muhammad Primiaji Rialihanto Muhammad Syukri Albani Nasution Muhammad Zainul Haq Muhlisin, Muhammad . Muliani Mustamin Mutthaqin, Muhammad Satrya Naim, Muh Yusan Nanang Indradi Narto Nashwa Nabila Kasih Natadiwijaya, Ismail Fikri Neni Nur Afia Ni'mah, Nurun Ning Setiati NOJENG, SYARIFUDDIN Nugrahaningsih WH, Nugrahaningsih NUR AHMADI BI RAHMANI Nur Azizah Nuraeni Nanda Sari Nurfuadi, Wika Nurhayati Haris Nurriskiana Akbar Nurul Ilaina Nuryati Pane, Sanusi Gazali Pasaribu, Syafita Khairunnisa Pinzon, Monica Cindy Anjelica Novena Letsoin Pohan, Erwin Pranoto, Ethys Pratama, Yudha Prayogi Kusdino Priangga Widiandoko Pristiansyah, Pristiansyah Puspitasari2, Devi Putra, Yunanda Eka Putri Sri Wahyuni Rachman, Dwi Fauzi Rahayu Indriasari Rahma, Tri Inda Fadhila Rahmad Firdaus Rahmani, Nur Ahmadi Bi Rahmat Rahmat Azahar Siregar Raju Adha Ramadhina, Nur Sekar Ramdhani, Izmy Chantika Ratna Etika Sintawati Rennata, Adella Vrida Rida Jelita Rika Umbaiyani Ritonga Rina Rinaldi Rispa Amelia Rizaldy Pinzon Rizkika Zalza Bila Utami Rofiqoh Lubis, Nurul Rohana Rosdiana Santi Arafah sanusi, Anwar Saparuddin Siregar Sardjito Eko Windarso, Sardjito Eko Sarmiana Batubara Sastri Aida Zuhra Sekar Tyas Widyanti setiawan, Dibyo Sholikhah, Faizatus Sintiani, Tina Siregar, Tetty Handayani Siti Aisyah SITI FATIMAH Siti Shofiah SOBIRIN Soni Afriansyah SOPIAN SAORI Sri Agustina Hasibuan Sri Haryanti Sri Puji Ganefati Sri Puji Ganefati Subekti Subkhi, Nur Suhardi Suhartini Susanty, Widya Syafira Syafrizal, Rodi Syahputri, Kharisma Syamsul Ph.D M.A. Hadi Syarbaini, Ahmad Muhaisin B. T. Rizkan Polem Tarmudi Tawali Tenripada, Tenripada Thamrin Tahir Tiku, Seruni Ra’ba Bara’ Titie Solihati, Ade Tokan, Fitria Tri Isti Hartini, Tri Isti Trisniani, Sherafima Tuti Anggraini Tuti Anggraini Ullya Rahmawati Ummi Masrufah Maulidiyah WAHYUDI Wibisana, Kevin Widyawati, Rina Windarso, Sarjito Eko Wiwi Isnaeni Yamtana Yasmin Putri Sa’idah Yoko Tristiarto Yuda Mahendra Hasibuan Yuliana, Eva Yuni Lubis, Syafrina