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Use of AI-based Banking Applications for Customer Service Junaedi, Achmad Tavip; Suhardjo, Suhardjo; Andi, Andi; Putri, Novita Yulia; Hutahuruk, Marice Br; Renaldo, Nicholas; Musa, Sulaiman; Cecilia, Cecilia
Luxury: Landscape of Business Administration Vol. 2 No. 2 (2024): Luxury: Landscape of Business Administration
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/luxury.v2i2.100

Abstract

This paper explores the state-of-the-art advancements in AI-based banking applications and their impact on customer service, focusing on their capabilities, benefits, and potential challenges. The descriptive qualitative method is used to examine real-world applications of AI in banking, focusing on their operational mechanisms and influence on customer experiences. The data analysis process involves the following steps: Thematic Analysis, Comparative Analysis, and Content Analysis. AI technologies such as chatbots, virtual assistants, and fraud detection systems enhance operational efficiency, provide personalized experiences, and improve security in banking. AI-based banking applications have significantly enhanced customer service by improving operational efficiency, personalization, and security, leading to higher customer satisfaction. Future research can investigate frameworks for ensuring fairness, transparency, and accountability in AI-driven customer service systems.
Social Accounting in Sustainability Reporting for Digital Banking Suhardjo, Suhardjo; Junaedi, Achmad Tavip; Andi, Andi; Putri, Novita Yulia; Renaldo, Nicholas; Musa, Sulaiman; Cecilia, Cecilia
Nexus Synergy: A Business Perspective Vol. 2 No. 1 (2024): Nexus Synergy: A Business Perspective
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/nexus.v2i1.96

Abstract

This research explores the role of social accounting in sustainability reporting for digital banking, highlighting its importance, current practices, and potential improvements to enhance accountability and transparency. This study aims to bridge the gap between theory and practice by proposing a comprehensive framework for integrating social accounting into sustainability reporting for digital banking. The descriptive qualitative approach is suitable for examining complex phenomena. The qualitative data is analyzed using thematic analysis to identify recurring patterns and insights. The steps include data organization, thematic coding, pattern identification, and interpretation. The integration of social accounting into sustainability reporting for digital banking represents a critical step toward ensuring transparency, accountability, and alignment with global sustainability goals. This study highlights that leading digital banks are adopting social accounting practices to address financial inclusion, green financing, and community engagement.
KOMPARASI KINERJA ALGORITMA RANDOM FOREST DAN SUPPORT VECTOR MACHINE BERBASIS ADAPTIVE BOOSTING UNTUK ANALISIS KELAYAKAN KREDIT NASABAH Andi, Andi; Thamrin
Jurnal TIMES Vol 13 No 2 (2024): Jurnal TIMES
Publisher : STMIK TIME

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51351/jtm.13.2.2024807

Abstract

This study aims to compare the performance of the Random Forest algorithm and Support Vector Machine (SVM) enhanced with Adaptive Boosting in determining credit eligibility. The method was conducted using a dataset from Kaggle consisting of 614 prospective borrowers, with attributes such as gender, marital status, number of dependents, education, business status, income, loan amount, loan term, credit history, and house location. The research results show that Random Forest based on Adaptive Boosting achieved an accuracy of 92.35%, precision of 90.12%, recall of 89.87%, and a misclassification error of 7.65%, whereas SVM based on Adaptive Boosting achieved an accuracy of 85.76%, precision of 82.45%, recall of 81.93%, and a misclassification error of 14.24%. These findings indicate that Random Forest outperforms SVM in predicting credit eligibility when enhanced with Adaptive Boosting. This research contributes to the development of credit risk assessment techniques using a data mining approach that can be applied in the financial industry to improve the accuracy of credit decision-making.
PERAN BADAN PEMERIKSA KEUANGAN DALAM MENGAWAL TRANSPARANSI ANGGARAN PENDAPATAN BELANJA NEGARA DI ERA DIGITAL Putri , Nadila; Pratama, Inka Nusamuda; Auzandika, Irgi; Khoirunnida, Hibby; Hamidi, Izzudin; Aulia, Firli; Riansyah, Riansyah; Gunawan, Sahril; Andi, Andi; Putra, Rizki Mandala
Nusantara Hasana Journal Vol. 4 No. 9 (2025): Nusantara Hasana Journal, February 2025
Publisher : Yayasan Nusantara Hasana Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59003/nhj.v4i9.1313

Abstract

The purpose of this study is to determine and analyze the role of the Supreme Audit Agency in guarding the state budget in the digital era. This type of research uses a systematic literature review method, by collecting data from various relevant literature sources. The findings show that the application of digital technology in overseeing the state budget has increased the efficiency and effectiveness of the BPK, including in detecting potential irregularities and increasing transparency of state finances through digital platforms. BPK's transparency portal also allows the public to participate in oversight, which has an impact on increasing accountability and decreasing corruption cases. Recommendations from this study are the need to increase the digital competence of BPK auditors and the equalization of technological infrastructure to support more effective supervision.
Digital Information Systems on Business Agility and Innovation in the Era of Industry 6.0 Mukhsin, Mukhsin; Tendra, Gusrio; Suhardjo, Suhardjo; Suharti, Suharti; Suyono, Suyono; Junaedi, Achmad Tavip; Andi, Andi; Putri, Novita Yulia; Augustine, Yvonne; Renaldo, Nicholas; Musa, Sulaiman; Cecilia, Cecilia
Journal of Applied Business and Technology Vol. 6 No. 1 (2025): Journal of Applied Business and Technology
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/jabt.v6i1.204

Abstract

The primary objective of this study is to analyze the impact of advanced digital information systems on business agility and innovation within the industry 6.0 framework. Novelty in this research is to develop new dimension of digital information systems, business agility, and innovation. In this quantitative research, data will be collected using a structured questionnaire. The data will then be analyzed using Structural Equation Modeling. The sample size will be a minimum of 210 respondents, in accordance with SEM guidelines. The study confirms that Digital Information Systems (DIS) significantly improve Business Agility and that Business Agility positively influences Innovation. However, Digital Information Systems do not directly improve Innovation. Instead, Business Agility acts as a mediator, meaning that Digital Information Systems enhances Innovation indirectly through Business Agility. This finding highlights the indirect role of Digital Information Systems in fostering Innovation. Simply adopting digital systems is not enough to drive Innovation; rather, organizations must leverage these systems to enhance their agility, which in turn facilitates innovation. Future research should incorporate qualitative approaches (e.g., case studies, expert interviews) to better understand the mechanisms behind agility-driven innovation.
THE EFFECT OF TAX AVOIDANCE STRATEGIES ON CORPORATE SOCIAL RESPONSIBILITY AND FIRM PERFORMANCE Andi, Andi
Management Studies and Business Journal (PRODUCTIVITY) Vol. 2 No. 1 (2025): Management Studies and Business Journal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/k4y22c44

Abstract

This study investigates the effect of tax avoidance strategies on corporate social responsibility (CSR) initiatives and firm performance across industries. Using a systematic literature review (SLR) approach, we analyze 34 relevant studies from various academic databases. The findings suggest that the relationship between tax avoidance and CSR is complex and influenced by industry context, tax regulations, and social pressures. Firms engaging in aggressive tax avoidance tend to increase CSR spending to maintain social legitimacy and reduce reputational risk. However, the impact of tax avoidance on firm performance varies, with potential short-term positive effects offset by long-term reputational and litigation risks. This study provides important insights for managers, regulators, and stakeholders in designing balanced tax and CSR strategies to enhance corporate sustainability.
Real-time Value Creation Metrics in Manufacturing Through Blue Innovation and IoT-Based Accounting Renaldo, Nicholas; Fransisca, Luciana; Junaedi, Achmad Tavip; Tanjung, Amries Rusli; Chandra, Teddy; Suharti, Suharti; Andi, Andi; Suhardjo, Suhardjo; Augustine, Yvonne; Musa, Sulaiman
International Conference on Business Management and Accounting Vol 3 No 1 (2024): Proceeding of International Conference on Business Management and Accounting (Nov
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/icobima.v3i1.4903

Abstract

This study aims to explore the impact of Blue Innovation and IoT-based accounting on value creation in the manufacturing sector. Novelty on this research are integration of Blue Innovation and IoT-Based Accounting. Real-Time Value Creation Metrics introduces a framework for evaluating real-time financial and environmental impact through IoT-enabled accounting systems, providing a more dynamic approach compared to traditional static reporting methods. This research follows a qualitative exploratory approach to understand the intersection of Blue Innovation and IoT-based accounting in manufacturing. To ensure the novelty of this research, the following methodological steps are undertaken Comparative Gap Analysis, Conceptual Model Development, Validation Through Expert Panels, and Empirical Case Study Verification. The study provides empirical evidence that IoT-driven financial tracking improves both cost efficiency and sustainability compliance. Blue Innovation practices emphasize the integration of sustainable processes into core business operations. The development of Real-Time Value Creation Metrics (RTVCM) marks a significant contribution to modern accounting frameworks, offering a more dynamic and data-driven approach compared to traditional financial reporting. Future studies can expand the RTVCM framework by integrating AI-driven predictive analytics for sustainability reporting.
THE IMPACT OF THE DIGITAL ECONOMY ON TAX POLICY IN INDONESIA: Andi, Andi
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 3 No. 3 (2025): March
Publisher : Adisam Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The development of the digital economy has had a significant impact on taxation policy in Indonesia. Changes in business models, especially through e-commerce and digital financial transactions, pose new challenges for traditional taxation systems, which tend to be less relevant. To deal with these changes, the Indonesian government needs to develop effective regulations to accommodate the dynamics of the digital economy and ensure tax compliance from domestic and international businesses. Initiatives such as the imposition of Value Added Tax (VAT) on digital products and services from foreign companies are one of the concrete steps that are expected to increase state revenue and create tax justice. In addition, strengthening information technology infrastructure and a transparent and efficient tax administration system, as well as educating the public about tax compliance, are important factors that support taxation policies in a sustainable digital economy.
Upaya Pemerintah Daerah Kabupaten Dalam Mitigasi Dan Adaptasi Pengendalian Emisi Gas Rumah Kaca: Regency Regional Government Efforts in Mitigation and Adaptation to Control Greenhouse Gas Emissions Andi, Andi; sabri, abdi; P Hio, Yusuf Kiki; Monsoba, Asri
Jurnal Media Hukum Vol. 13 No. 1 (2025): Jurnal Media Hukum (JMH)
Publisher : Fakultas Hukum Universitas Tompotika Luwuk Banggai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59414/jmh.v13i1.854

Abstract

Melalui tulisan ini diharapkan dapat mendeteksi politik hukum pengendalian emisi gas rumah kaca dan untuk mengetahui Upaya Pemerintah Daerah kabupaten terkait adaptasi dan mitigasi pengendalian emisi gas rumah kaca. Jenis penelitian yang digunakan adalah penelitian hukum normatif (penelitian hukum doktrinal). Penelitian hukum normatif disebut juga penelitian kepustakaan atau studi dokumen. Pemerintah daerah kabupaten memiliki peranan penting dalam upaya adaptasi dan mitigasi pengendalian efek rumah kaca. Pemerintah daerah kabupaten dapat merumuskan kebijakan-kebijakan melalui peraturan daerah untuk menangani pengendalian emisi gas rumah kaca yang sudah tidak terkontrol. sehingga menyebabkan terjadinya pemanasan global yang cukup tinggi. Untuk itu saat ini pemerintah daerah kabupaten diharapkan memiliki peran sebagai aktor perlindungan dan pelestarian lingkungan hidup.
DEVELOPMENT OF PLANT ACCOUNTING RESEARCH: EVIDENCE FROM INDONESIA 2017-2021 WITH SUSTAINABILITY VALUE CREATION Renaldo, Nicholas; Fransisca, Luciana; Junaedi, Achmad Tavip; Suhardjo, Suhardjo; Tanjung, Amries Rusli; Chandra, Teddy; Andi, Andi; Anton, Anton
Bilancia : Jurnal Ilmiah Akuntansi Vol 9 No 1 (2025): Bilancia : Jurnal Ilmiah Akuntansi
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/bilancia.v9i1.4901

Abstract

The importance of the quality of financial information so that readers of financial statements can know exactly the fair value of a plant asset. The purpose of this study is to see the development of crop accounting research and to add methods to assess the fair price of plants. The research method uses content analysis from articles for 2017-2021 based on the Harzing's Publish or Perish application. There are three articles that can be used for this research. The results of the study indicate that the determination of the fair price of plants in the financial statements is very important in order to avoid asymmetric information. The results also show that assessing the fair price of plant assets can be done by looking at the future selling price of the asset. Meanwhile, the excess of the fair value assessment will be subject to a final income tax of ten percent. To create sustainable value in crop accounting, it is necessary to create regulations or develop PSAK 69. Recommendations to accountants to present plant assets at fair value to make it easier for shareholders to make decisions and update accounting insights, especially in PSAK which can change at any time in order to make adjustments to the accounts in the financial statements and make newer research for the development of insights scientific research for researchers. Pentingnya kualitas informasi keuangan agar pembaca laporan keuangan dapat mengetahui dengan tepat nilai wajar dari suatu aset tanaman. Tujuan penelitian ini untuk melihat perkembangan penelitian akuntansi tanaman dan menambahkan metode untuk menilai harga wajar dari tanaman. Metode penelitian menggunakan analisis konten dari artikel tahun 2017-2021 berdasarkan aplikasi Harzing’s Publish or Perish. Terdapat tiga buah artikel yang dapat digunakan untuk penelitian ini. Hasil penelitian menunjukkan bahwa penetapan harga wajar tanaman di laporan keuangan sangat penting agar tidak adanya informasi asimetris. Hasil penelitian juga menunjukkan bahwa menilai harga wajar dari aset tanaman dapat dilakukan dengan melihat harga jual masa depan dari aset tersebut. Sedangkan selisih lebih atas penilaian nilai wajar tersebut akan dikenakan pajak penghasilan final sebesar sepuluh persen. Untuk penciptaan nilai keberlanjutan pada akuntansi tanaman, diperlukan membuat regulasi atau mengembangkan PSAK 69. Rekomendasi kepada akuntan untuk menyajikan aset tanaman dengan nilai wajar untuk mempermudah pemegang saham dalam mengambil keputusannya dan memperbarui wawasan akuntansi terutama di PSAK yang bisa berubah sewaktu-waktu agar membuat penyesuaian kembali terhadap akun-akun di laporan keuangan dan membuat penelitian yang lebih baru untuk pengembangan wawasan ilmiah bagi peneliti.
Co-Authors Abdulhadi, Abdulhadi Achmad Tavip Junaedi Aditya Chandra, Aditya Adiwena, Muh. Affrilyno, Affrilyno Agus Mulyana Aldo, Muhammad Alfio Julianto Berdikari, Alfio Julianto Ali, Sutan Rajiv Alpian Amaliah , Reski Nur Aminuyati Amries Rusli Tanjung Amrih, Gilang Ganjar Andik Yulianto Andrean Budhi Hartanto, Andrean Budhi Andrianto, Wilson Anjani, Nabila Anton Anton Ardiansah, Eko Arif, Iktifal Ajie Asmaiyani, Asmaiyani Augustine, Yvonne Aulia, Firli Auzandika, Irgi Azizah, Nisful Nur Azzahra, Hana Fatimah Bambang Sutejo, Bambang Bambang Sutrisna Barus, Muhammad Joni Brilliant Chandra, Randy Bustari, Ahdian Azri Carles Juliandy Cecilia, Cecilia Chandra, Budi Chandra, Jennifer Chandra, Stefani Christalianingsih, Fathunajah Elsa Cristofer Sumiok David David Dea Mutiara Jannah Dede Dahlan, Dede Dede Nurohman Deli, Deli Derimasari, Arytata Eddy, Pujiono Eka Lestari Emilia, Esi Erlangga, Gery Erma, Zetria Erniati Erniati Eva Dolorosa Fadila, Muhamad Abi Fadillah, Siti Roudotul Fadrul, Fadrul Faradila, Rahmah Ferdiana Soekresno Firayani, Firayani Firmanto, Taufik Fransisca, Luciana Frida Agung Rakhmadi, Frida Agung Friyessi Friyessi, Friyessi Ginanjar, Seandy Grenaldo Ginting Gufran Gultom, Bontor Jumaylinda Br Gultom, Putri Gunawan, Sahril Gusrio Tendra Hadi, Syukri Halim, Adi Gusman Hamidi, Izzudin Hana Rosyida Harry Patuan Panjaitan Hesti Hesti Hidayat, Agus Fatah Hijrana, Hijrana Hilman, Muhammad Ridho Hocky, Agus Hutahuruk, Marice Br Ignatius Soni Kurniawan Imam Hidayat Imran Ilyas Indra Bastian Tahir Indrayani, Fitri Indri Hendarti Inka Nusamuda Pratama Irawati HM IRWANSYAH, ADE Isanti, Aulia Aziva Istikomayanti, Yuswa Istiqamah, St. Hadjar Nurul Iwan Subandi, Iwan Jahrizal Jani Rahardjo Jannah, Dea Mutiara Jati, Dian Rahayu Jaya, Rahmat Jensen, Jhas Jesson, Jesson Jonathan Jonathan JosephusSwanto, Dominicus JUMARDI Jumriati, Jumriati Kamal, Fairuzia Bilqis Kelvin Rudy Sutanto Kevin kevin Khofifatunnisa, Khofifatunnisa Khoirunnida, Hibby Khoirunnisa, Salma Komardi, Dadi Kudri, Muhammad Wan Kurniasih, Dora Latifah Latifah Layla Hafni Lie Arijanto Lie, Melvin Lindawati Lindawati Lorensa, Sherly Lukas Hari Wibowo Lydia Lydia, Lydia MacDonald, Ethan Marcella Erwina Rumawas Marice Br Hutahuruk Marlina, Lenni Meidy Kempa Mela Novita Rizki Melisa, Tamara Merina, Merina Michael Halmar Kosasi Mimelientesa Irman Mitchell, Lorraine Monsoba, Asri Muhrodin, Muhrodin Muhtarom, Herdin Mukhsin Mukhsin Musa, Sulaiman Nanang Bagus Sasmito Naredi, Hari Nicholas Renaldo Niha, Mariance Nito, Paul Joae Brett Novianti, Intan Nugroho Budi Wibowo Nugroho, Rama Aditia Nur Elyta Faizah Nur Hidayat Nurjannah Nurjannah Nurrokhnim, Muh. Hamzah Tsalis Nyoto Nyoto, Nyoto O'Connor, Mary Okalesa, Okalesa Ongsa Ong, Rezeki P Hio, Yusuf Kiki Pandiangan, Gabriel Valentino Pangesti , Putri Yulianti Puji Patria Supriyoso Paundra, Fajar Praditya, Walhasbi Pranajaya, Denny Pranajaya, Rangga Bayu Pratama, Cahya Adhitya Pratiwi, Tania Prayetno, Muhammad Pringgo Prihastomo, Arih Dwi Prihatin, Rezal Princen Princen Priyono Priyono Purba, Leonardo Dicaprio Purba, Purnama Yanti Purnama, Intan Putra, Rizki Mandala Putri , Nadila Putri, Novita Yulia Putri, Vicky Intan Putri, Winni Eka Rachsy, Ghalda Nabila Rahman, Sarli Rahmawati, Zeni Ramadhania, Cindy Ratna S Alifen Riansyah, Riansyah Ridwan Rizaldi Putra Rizki, Ainul Ronny Mugara Roseline Rosyida, Hana Rudy Gunawan Rusilawati, Ermina Ruslan, Ahmad Ryan, Michael Hans S, Herawati Arief S, Yvonne Augustin S.Pd. M Kes I Ketut Sudiana . sabri, abdi Safari SD, Surya Salman Al Farisi, Salman Samiah, Wardah Sanjaya, Felix Satrio Bimo Syahputra Septiana, Rena Seronica, Seronica Sevendy, Tandy Shelfi Dwi Retnani Putri Santoso Sidik, Humar Sigalingging, Masdiana Siti Nurhanifah, Siti SRI RAHAYU Steven Wijaya Suciati, Rizkia Sudarno Sudarno Sudibyo, Sigit Suhardi Suhardi Suhardjo Suhardjo Suhardjo Suharti Sukamto, Ryan Chrismawan Sulistyana, Ika Putri Sumilat, Rohyani Rigen Is Supriadi Supriadi Susanti, Dwi Budi Sutrisno, Sutrisno Suyono Suyono Syahriza, Denisa Tabita Tania Libianto Teddy Chandra Thamrin Thaqibul Fikri Niyartama Thaqibul Fikri Niyartama Thompson, Laura Tirani, Cyntia Ayu Tjahjana, Dominicus Josephus Swanto Tri Kartika Yudha Triana, Lisda TRIS HARIS RAMADHAN Tulim, Anto Umar Faruq Umi hanik Fetriyah, Umi hanik Utami, Nadia Valentinus Budi Kidarsa Veronica, Kristy Wahid, Nabila Wahyu Anugrah Manippi Wahyu Nugroho Wahyu Pranoto Wahyu Supriyati Wati, Yenny Wawan Darmawan Widianingrum, Erlina Widyaningrum, Erlina Wijaya, Evelyn Wilda Susanti William Susanto, William Wina Puspita Sari Winarti, Murdiyah Winarto, Ronald Wuri Handayani Yanciluk, Yanciluk Yaser, Masni Yerikho, Bobby Yohana Margarita Zainal Abidin Zuhri Halim, Zuhri