p-Index From 2021 - 2026
12.657
P-Index
This Author published in this journals
All Journal Jurnal Konseling dan Pendidikan Jurnal Sekolah Dasar Jurnal Pendidikan Indonesia JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial Tadris: Jurnal keguruan dan Ilmu Tarbiyah Conciencia Mimbar Sekolah Dasar Jurnal Penelitian Pendidikan Hijri JIEM (Journal of Islamic Education Management) JURNAL KEPEMIMPINAN DAN PENGURUSAN SEKOLAH Briliant: Jurnal Riset dan Konseptual Sekolah Dasar: Kajian Teori dan Praktik Pendidikan Al Ishlah Jurnal Pendidikan QALAMUNA: Jurnal Pendidikan, Sosial, dan Agama Emerging Science Journal Tadbir : Jurnal Studi Manajemen Pendidikan MANAJERIAL Jurnal Penelitian Pendidikan IPA (JPPIPA) SOSIOHUMANIKA Jurnal Administrasi Pendidikan Indonesia Jurnal ADPEND JURNAL PENDIDIKAN GLASSER Jurnal Administrasi dan Manajemen Pendidikan Dinamisia: Jurnal Pengabdian Kepada Masyarakat IRJE (Indonesian Research Journal in Education) Edukasi Islami: Jurnal Pendidikan Islam JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) Jurnal Basicedu Journal of Educational Research and Evaluation AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM JETL (Journal Of Education, Teaching and Learning) Jurnal Ilmu Pendidikan (JIP) STKIP Kusuma Negara JAMP : Jurnal Administrasi dan Manajemen Pendidikan EARR Jurnal Pengabdian Masyarakat Multidisiplin Jurnal Pengabdian Nasional (JPN) Indonesia Didaktika: Jurnal Kependidikan Rambideun : Jurnal Pengabdian Kepada Masyarakat Jurnal Pendidikan PKn Jurnal Pengabdian kepada Masyarakat Jurnal Tata Kelola Pendidikan (JTKP) Jurnal Abmas Indonesian Journal of Educational Development (IJED) Edu Society: Jurnal Pendidikan, Ilmu Sosial dan Pengabdian Kepada Masyarakat Jurnal Basicedu Mamangan Social Science Journal Jurnal Pendidikan Islam Kelola: Jurnal Manajemen Pendidikan Educare : Jurnal Penelitian Pendidikan dan Pembelajaran Mindset : Jurnal Pemikiran Pendidikan dan Pembelajaran Jurnal Pengabdian Nasional (JPN) Indonesia International Journal of Educational Qualitative Quantitative Research Proceeding Of International Conference On Education, Society And Humanity Edukasi
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Emerging Science Journal

Empirical Evaluation of Educational Service Quality in the Current Higher Education System Lili Abdullah Rozak; M. Bahri Arifin; Inna N. Rykova; Olga A. Grishina; Aan Komariah; Diding Nurdin; Vadim V. Ponkratov; Gevorg T. Malashenko; Mikhail E. Kosov; Olesya V. Dudnik
Emerging Science Journal Vol 6 (2022): Special Issue "Current Issues, Trends, and New Ideas in Education"
Publisher : Ital Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28991/ESJ-2022-SIED-05

Abstract

During the transition to the mixed education model during the Covid-19 pandemic, some issues have emerged in the matter of providing and supporting the quality of university education in all countries, including educational programs' relevance to the demands of the labor market, expectations of students and their families, digital transformation of the educational process, and economic stability of institution networks. The purpose of the research was to evaluate the quality of educational services in the higher education systems of Indonesia and Russia. The study systematized several essential factors for achieving educational service quality in the current higher education systems, given the limitations imposed by Covid-19. Following this objective, the study utilized a quantitative approach, adopting the SERVQUALmodel that measures the service quality across five service dimensions: tangibility, reliability, responsiveness, assurance, and empathy. The model aided the development of the questionnaire to assess the quality of the educational services of Indonesian and Russian universities. The questionnaire included 25 close-ended questions on two scales: one to measure the students' expectations regarding the quality of educational services and the other to measure the students' current perceptions. A snowball technique was used to recruit students from Indonesian and Russian universities as participants in the study. The students were asked to assess the educational services of their universities based on their initial expectations and current perceptions. Overall, the students of both countries revealed that they had high expectations from the educational services of their universities. However, the current perceptions of the Russian students regarding the quality of educational services provided by their universities are higher and more positive than the perceptions of the Indonesian students regarding the quality of educational services being delivered to them. The findings of the study have implications for education practitioners. Doi: 10.28991/ESJ-2022-SIED-05 Full Text: PDF
Co-Authors Aan Komariah Aan Komariah Abdul Azis Wahab Abdul Azis Wahab Abu Bakar Abu Bakar Abubakar Abubakar Abubakar Abubakar Aceng Muhtaram Mirfani Adli Adli Affandi, Nurdin Afianti, Dini Agus Muji Santoso Ahmad Hafidh Alkaf Ahmad Raiza Zulfikar Aishah Aishah Aishah, Aishah Alifya Nurzehan Anggorowati, Rita Arfani, Insan Arif, Mohamad Zaenuri Arifin, M Bahri Arip Amin Arip Amin Arisandi, Diki Asep Dikdik Asep Rosidin Asep Suryana Aslam Aslam Aslam Aslam, Aslam Aulia Riski Ayhuan, Welhelmina Febriana Aziz, Cut Nurhalizah Bela Elqaweliya Cepi Triatna, Cepi Cicih Sutarsih Cut Nurhalizah Aziz Dadang Suhardan Dahlia Rineva Puspitasari Danny Meirawan Darmawan, Dani Darmawan, Prasetyo Agung Dea Pratami Dedy Achmad Kurniady Deisye Supit Deni Kadarsah Devy Yulistiawati Dikdik, Asep Dini Afianti Diturun, Abubakar Dituruna, Abubakar Djam’an Satori Dreitsohn Franklyn Purba Eka Prihatin Eka Prihatin Eka Prihatin Endang Herawan Endang Herawan Fadhli Fadhli Febrina, Rieke Gema Muhammad Shidiq Gevorg T. Malashenko Gorni, Richard Lionel Hartati, Seri Hartini, Nani Hasan, Ansari Helina Apriyani Herlina Permata Sari Hirawati Oemar Inna N. Rykova Irawati Sabban Johar Permana Khairul Anwar Khofifah, Juliani Musti Lili Abdullah Rozak Lili Indarti Lina Herlina Lucki Hersya Rachman Luthfi Audia Pribadi Marni Hartati Marnita Marwan Marwan Marwan Mikhail E. Kosov Mirfani, Aceng Muhtaram Misnar Mohamad Zaenuri Arif Muhamad Taufik Bintang Kejora Muhammad Rezeki Muamar Muhammad Rezeki Muamar Mulyaniapi, Tepi Murfiah, Uum Murtanti, Wilin Mustamiah, Riyadatul Nani Hartini Nova Nova Novianti, Herlin Nugraha Suharto Nuphanudin Nuphanudin, Nuphanudin Nur Aedi Nurbani, Destisari Nurdin Nurhidayah, Kartini Nurlaely Nurlaely Nurmalia, Laily Octavira, Ira Nadya Olesya V. Dudnik Olga A. Grishina Paulinus Kanisius Ndoa Permana, Riyaldi Dithia Prajna Hewu Wau Pamalungan Prajuri, Mohamad Djodi Hardi Pribadi, Luthfi Audia Prihatin, Eka Qoribah, Siti Rahmat Fadhli Rahmawati Rahmawati . Ramdini, Henri Raskadi Raskadi Rd Furqon Regina Mega Pratiwi Richard Lionel Gorni Rifaatussalwa Hayati Rifqi Syauqi Hubby Rina Sya’diyyah Rino Rino Riski, Aulia Rita Hayati Riyadatul Mustamiah Rofahiyatul Aisy Roni Indra Rosidin, Asep Rozak, Lili Abdullah S Suryadi Sa’ud, Udin Syaefudin Sahirah, Nahdah Nasya Salsabil, Syifa Hanifa Satori, Djam'an Satori, Djam’an Sa’ud, Udin Syaefudin Seri Hartati Seri Hartati Silvi Listia Dewi Sodiqin, Hasan Soemarto Soemarto Soemarto Soemarto, Soemarto Sofyan Sauri Sonny Muhammad Ikhsan Mangkuwinata Sugardha, Irza Adya Sugardha, Irza Adya Suharjuddin Suharjuddin Sumarto Sumarto Sumarto Sumarto Sumarto Sumiati Sumiati Suparta Rasyid Suparta Rasyid Sururi Sururi . Sururi Sururi, Sururi Suryadi Suryadi Suryadi Suryadi Suryadi sutarsih, cicih Sya’diyyah, Rina Taufani Chusnul Kurniatun Tengku Riza Zarzani N Tepi Mulyaniapi Tetrasari, Lusi Tjutju Yuniarsih, Tjutju Tyagita Ayuningtyas Udin Syaefudin Saud Udin Syaefudin Saud, Udin Syaefudin Udin Syaefudin Sa’ud Ummi Fathiyatussa’adah Uum Murfiah Vadim V. Ponkratov Yadi Suryadi Yan Orgianus Yayah Huliatunisa Yayah Huliatunisa Yayah Rahyasih, Yayah Yohamintin Yohamintin yohamintin, yohamintin Zahrawanni Niza Gunarko Putri