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All Journal International Journal of Public Health Science (IJPHS) Majalah Kedokteran Bandung Jurnal Kebijakan Kesehatan Indonesia Jurnal Keperawatan Jiwa (JKJ): Persatuan Perawat Nasional Indonesia Jurnal Kesehatan Jurnal Kesehatan Masyarakat Andalas (Andalas Journal of Public Health) Jurnal Kesehatan Andalas Jurnal Administrasi Kesehatan Indonesia STOMATOGNATIC- Jurnal Kedokteran Gigi The Indonesian Biomedical Journal Sari Pediatri Jurnal Kesehatan Paediatrica Indonesiana Jurnal Penelitian Kesehatan Suara Forikes Jurnal Ilmiah Universitas Batanghari Jambi Jurnal Kesehatan Komunitas Jurnal Kesehatan Medika Saintika JCES (Journal of Character Education Society) Indonesian Journal of Cardiology Jurnal Endurance: Kajian Ilmiah Problema Kesehatan B-Dent, Jurnal Kedokteran Gigi Universitas Baiturrahmah JURNAL KESEHATAN PERINTIS Buletin Ilmiah Nagari Membangun NERS Jurnal Keperawatan JIK- JURNAL ILMU KESEHATAN Jurnal Ilmu Keperawatan Jiwa Oto Rhino Laryngologica Indonesiana Majalah Kedokteran Andalas Jurnal Ilmu dan Teknologi Kesehatan Jurnal Riset Hesti Medan Akper Kesdam I/BB Medan Asia Pacific Fraud Journal Jurnal Bidan Cerdas Health and Medical Journal Human Care Journal Contagion: Scientific Periodical Journal of Public Health and Coastal Health Jurnal 'Aisyiyah Medika Andalas obstetrics and gynecology journal Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal Jurnal Ners Science Midwifery Indonesian Journal of Global Health research Indian Journal of Forensic Medicine & Toxicology Mitra Raflesia (Journal of Health Science) Warta Pengabdian Andalas: Jurnal Ilmiah Pengembangan Dan Penerapan Ipteks JOURNAL LA MEDIHEALTICO Jurnal Ilmu Kesehatan Indonesia (JIKSI) Andalas Dental Journal JKKI : Jurnal Kedokteran dan Kesehatan Indonesia Jurnal Endurance: Kajian Ilmiah Problema Kesehatan Jurnal Ilmu Kesehatan Masyarakat Riset Informasi Kesehatan Elevate : The International Journal of Nursing Education, Practice and Research Jurnal Sains, Teknologi dan Kesehatan (Medical Scientific Journal) MESINA Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal)
Rizanda Machmud
Andalas University
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Hubungan Faktor Risiko dengan Kejadian Katarak Senilis di RSUP Dr. M. Djamil Padang Indah Syafira Praja; Hendriati Hendriati; Rizanda Machmud
Jurnal Ilmu Kesehatan Indonesia Vol 4 No 1 (2023): Maret 2023
Publisher : Fakultas Kedokteran, Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/jikesi.v4i1.1022

Abstract

Latar Belakang: Katarak senilis adalah kekeruhan pada lensa mata secara progresif dan bertahap yang terjadi pada kelompok usia 50 tahun ke atas dan berhubungan dengan proses degeneratif. Katarak senilis merupakan suatu kelainan muktifaktorial yang dapat dihubungkan dengan berbagai macam faktor diantaranya adalah riwayat diabetes melitus, riwayat hipertensi, kebiasaan merokok, dan pekerjaan. Objektif: Penelitian ini bertujuan untuk mengetahui hubungan faktor risiko riwayat diabetes melitus, hipertensi, kebiasaan merokok, dan pekerjaan terhadap kejadian katarak senilis. Metode: Penelitian ini merupakan penelitian analitik observasional dengan desain penelitian case-control. Penelitian ini dilakukan di RSUP Dr. M. Djamil Padang pada bulan Agustus 2022 – September 2022. Jumlah sampel adalah 106, terdiri dari 53 sampel kasus dan kontrol. Data yang digunakan adalah data primer dan data sekunder. Analisis data berupa analisis univariat yang mendeskripsikan distribusi frekuensi variabel dan analisis bivariat dengan uji statistik chi square. Hasil: Hasil penelitian ini didapatkan hubungan yang signifikan antara faktor riwayat hipertensi (p=0,000 ; OR=9,94), kebiasaan merokok (p=0,006 ; OR=3,75), dan pekerjaan (p=0,036 ; OR=2,71) dengan kejadian katarak senilis, sedangkan riwayat diabetes melitus (p=0,057) tidak memiliki hubungan yang signifikan. Kesimpulan: Kesimpulan penelitian ini adalah riwayat hipertensi, kebiasaan merokok, dan pekerjaan merupakan faktor risiko kejadian katarak senilis sedangkan riwayat diabetes melitus tidak memiliki hubungan yang signifikan dengan kejadian katarak senilis.
Factors associated with patient safety implementation based on safety attitudes questionnaire in accredited hospital Jambi City Indonesia Basok Buhari; Rizanda Machmud; Dorisnita Dorisnita
Riset Informasi Kesehatan Vol 8 No 2 (2019): Riset Informasi Kesehatan
Publisher : Sekolah Tinggi Ilmu Kesehatan Harapan Ibu Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (199.185 KB) | DOI: 10.30644/rik.v8i2.300

Abstract

Abstract Background: The Nursing service are influenced by the behavior nurses in implementation of patient safety the Contributes to adverse event or incident patient safety in accredited public hospital. This study aims to analyses most dominant determinant factors associated with patient safety implementation based on safety attitudes questionnaire (SAQ) in accredited hospital. Methods: This study is a cross sectional study with quantitative method conducted on nurses who work in accredited hospital. Samples of 190 nurses were included in this study by using proportional random sampling technique. The data were analyzed by using multiple logistic regression with backward LR method. Results: Total 190 participant were (22.1%) males and 148 (77.9%) females. Most participant had completed Diploma of vocational education 157 (82.6%). The most dominan factors associated with implementation of patient safety base on Safety Attitude Questionnaire is the work environment factor (p 0.001; OR 3.187). Conclusion: It is proven that a good work environment factor will improve the behavior of nurses in implementing patient safety. This research recommends to develop policy toward evaluation effort of implementation patient safety, as well as evaluation of all nursing procedures in terms of patient safety consideration to external or internal work environment. Key Word: Accredited Hospital; Patient Safety; Safety Attitude Questionnaire (SAQ), Work Environment
Implementation of Patient Safety in Accredited Hospitals and Its Determining Factors in Jambi City, Indonesia Basok Buharia; Rizanda Machmud; Dorisnita Dorisnita
Elevate Vol 1 No 2 (2018): Vol 1 No 2 (2018): Elevate, The International Journal of Nursing Education, Pract
Publisher : Faculty of Nursing, Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/elevate.1.2.134-144.2018

Abstract

Background: Patient safety is an essential part of nursing services and becomes an indicator of the quality of hospital services. Purpose: The general aim of this research was to explore and analyze patient safety and related factors in its application in accredited hospitals. Method: This research was quantitative research. This research used descriptive analytic with cross-sectional approach. Samples were 226 nurses chosen by using proportional random sampling in two accredited hospitals. The sampling used simple random sampling technique. The application of patient safety by the nurses was surveyed by using an instrument that was developed from the regulation of the Minister of health. Meanwhile, the determining factors of the application of patient safety were measured by using Safety Attitudes Questionnaire (SAQ) which consisted of 6 factors; teamwork, safety climate, job satisfaction, perceptions of management, stress recognition, and working condition. Data were analyzed by using chi-square test. Result: The results confirmed that the implementation of patient safety by nurses in the accredited hospitals, more than half were less than good (59%). The result of determining factors analysis was: there was a significant relationship between teamwork, safety culture, stress, management, and working condition and the implementation of patient safety (P = 0,000-0,017), while job satisfaction (P = 0,928) was an irrelevant factor with the application of patient safety. Conclusion: There was a significant relationship between teamwork, safety culture, stress recognition, perception management, and working condition and the implementation of patient safety. This research recommends the necessity to improve policies concerning the evaluation effort of the application of patient safety in the hospitals. Likewise, to evaluate all nursing Standard Operating Procedures (SOP) in terms of patient safety considerations as well as factors that affect them, especially the working condition.
Utilization of Digital Health Applications in Implementing the Dengue Vector Control Program Sevilla Ukhtil Huvaid; Nursyirwan Effendi; Yuniar Lestari; Hasmiwati Hasmiwati; Afrizal Afrizal; Rizanda Machmud; Nuzulia Irawati; Delmi Sulastri
Contagion: Scientific Periodical Journal of Public Health and Coastal Health Vol 5, No 3 (2023): CONTAGION
Publisher : Universitas Islam Negeri Sumatera Utara, Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/contagion.v5i3.17232

Abstract

One house one larva monitor movement is a dengue vector control program of the Ministry of Health which has been promoted since 2016. However, there are still several areas that have not been successful in implementing this movement, one of which includes the City of Padang. The purpose of this study was to examine the importance of using digital applications in implementing dengue vector control programs. This research is a research with qualitative methods using the case study genre through a constructivist approach. The location of the qualitative research was carried out at the Padang City Health Office, in the working areas of the Nanggalo Health Center, Pagambiran Health Center, and Rawang Health Center which were designated as research areas. This research was conducted in 2023 with informants including the person in charge of the dengue fever program at the Padang City Health Service, the person in charge of the dengue fever program at the Community Health Center, and the larva monitoring coordinator. The results of the study indicate that efforts to control dengue vectors through the One House One larva monitor Movement are still not running as they should. This movement can only run when larva monitor performs its main tasks and functions in accordance with the provisions. For this reason, it is necessary to carry out coaching and supervision efforts. However, there are several obstacles that require the design of a comprehensive and integrated digital health application to improve the health information system to improve the performance of larva monitors. Keyword:  Dengue Hemorrhagic Fever , Digital Health, Vector Dengue
Collaborative Intervention Assistance Model In An Effort To Increase The Quality Of Pregnant Women Services To Reduce Maternal Mortality In Padang City Syahredi Adnani; Rizanda Machmud; Dwiana Ocviyanti
Andalas Obstetrics And Gynecology Journal Vol. 8 No. 2 (2024)
Publisher : Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/aoj.8.2.667-674.2024

Abstract

Background : Maternal death, as defined by WHO, includes deaths during pregnancy or within 42 days postpartum due to pregnancy-related causes. The Maternal Mortality Rate (MMR) quantifies maternal deaths per 100,000 live births. A key target of the Millennium Development Goals (MDGs) was reducing the MMR by three-quarters between 1990 and 2015, aiming for a global rate under 70 per 100,000 by 2030. In Indonesia, the 2012 Demographic and Health Survey reported an MMR of 359 per 100,000 live births, with West Sumatra at 212 per 100,000. Objective : This study employs a mixed-method approach, focusing on pregnant women visiting health centers in Padang City, to assess an intervention model. Result : Maternal mortality in Indonesia is mainly caused by bleeding, eclampsia, and infections, with contributing factors including delayed care access, socio-cultural, educational, and economic challenges. Significant health issues include hypertensive disorders, diabetes, acute kidney injury, jaundice, and thyroid disease. Low educational and economic levels in rural areas correlate with higher maternal morbidity and mortality. Government efforts, such as the Maternity Guarantee (Jampersal) and the Maternal and Child Health (KIA) Handbook, aim to improve maternal health but face challenges due to poor resource utilization. Conclusion : Indonesia struggles to meet maternal mortality reduction targets, with rates high compared to other Asian countries. Effective interventions must address both direct and indirect causes of maternal deaths, improve education and economic conditions, and enhance healthcare access. Government programs show promise but require better implementation and community engagement to reduce maternal mortality rates effectively.
EVALUASI PENGELOLAAN OBAT PADA TAHAP PERENCANAAN DAN PENGADAAN DI UPTD FARMASI DINAS KESEHATAN KABUPATEN MUKOMUKO TAHUN 2021 Rosdiyanto, Rosdiyanto; Machmud, Rizanda; Rasyid, Rosfita
Mitra Raflesia (Journal of Health Science) Vol 16, No 1 (2024)
Publisher : LPPM STIKES BHAKTI HUSADA BENGKULU

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

ABSTRAKLatar Belakang: Permasalahan pengelolaan obat ditandai keluhan dari Puskesmas karena tidak terpenuhinya permintaan obat sehingga menimbulkan kekosongan obat. Penelitian ini bertujuan mengevaluasi pengelolaan obat pada tahap perencanaan dan pengadaan di UPTD Farmasi Dinas Kesehatan Kabupaten Mukomuko. Penelitian ini menggunakan pendekatan mix method study dengan sampel item obat di LPLPO, informan berdasarkan kecukupan dan kesesuaian, jumlah 18 informan. Tempat penelitian di UPTD Farmasi Dinas Kesehatan Kabupaten Mukomuko. Hasil penelitian kuantitatif berdasarkan metode analisis ABC-VEN dengan matriks ABC-VEN perencanaan pengadaan obat tahun 2021 belum tepat dan sesuai dengan kebutuhan.Metode: Penelitian kualitatif komponen input ditemukan kekurangan SDM dan belum membentuk TPOT, pembiayaan belum mencukupi, kebijakan mengacu pada perundang-undangan berlaku, sumber data lengkap, keterlambatan Puskesmas menyampaikan data, keakuratan data diragukan. Sarana prasarana sudah mencukupi. Komponen proses, perencanaan belum mengacu pada Kepmenkes Nomor 1121/MENKES/SK/XII/2008, pengadaan mengacu pada peraturan perundangan berlaku.Hasil : Komponen out put indikator standar : persentase kesesuaian pengadaan dengan kenyataan pakai untuk masing-masing item obat 124,8%, frekuensi pengadaan tiap item obat 1 kali setahun, frekuensi kurang lengkapnya surat pesanan/kontrak tidak ditemukan, frekuensi tertundanya pembayaran tidak ada. Indikator belum standar : kesesuaian item obat dengan DOEN 88,4 % dan Fornas TK 1 73,3%, ketepatan perencanaan 10,6%, persentase dana tersedia dengan keseluruhan dana dibutuhkan 39,1%, persentase alokasi dana pengadaan obat 1,3%, pengadaan obat esensial sebesar 85,3 %, pengadaan obat generik 98,7 %.Simpulan: Untuk optimalnya perencanaan dan pengadaan obat perlu peningkatan kapasitas SDM, tersedianya kerangka acuan kegiatan pendidikan pelatihan, monev yang optimal dan pembentukan TPOT.Kata Kunci : Evaluasi, Perencanaan, Pengadaan, Obat ABSTRACT Background: Problems with drug management were marked by complaints from the Puskesmas because the demand for drugs was not fulfilled, resulting in drug shortages. This study aims to evaluate drug management at the planning and procurement stages at the Pharmacy UPTD Mukomuko District Health Office. This study used a mixed-method study approach with a sample of drug items at LPLPO, informants based on adequacy and suitability, and a total of 18 informants. Place of research at UPTD Pharmacy Mukomuko District Health Office. The results of quantitative research based on the ABC-VEN analysis method with the ABC-VEN matrix for planning drug procurement in 2021 are not appropriate and my needs. Methods: Qualitative research on the input component found a shortage of human resources and had not yet formed a TPOT, insufficient financing, policies referring to applicable laws, complete data sources, delays in submitting data to PKM, and doubtful data accuracy. The infrastructure is sufficient. The process component, planning does not refer to Kepmenkes Number 1121/MENKES/SK/XII/2008, procurement refers to applicable laws and regulations. Results: Components of standard indicator output: percentage of conformity of procurement with actual use for each drug item 124.8%, frequency of procurement of each drug item once a year, frequency of incomplete orders/contracts not found, frequency of delayed payments absent. Non-standard indicators: compatibility of drug items with NLEM 88.4% and Fornas Kindergarten 1 73.3%, accuracy of planning 10.6%, percentage of available funds with all required funds 39.1%, percentage of drug procurement fund allocation 1.3%, procurement of essential drugs 85.3%, procurement of generic drugs 98.7%. Conclusion:To optimize the planning and procurement of drugs, it is necessary to increase the capacity of human resources, provide activity framework for education and training, optimize monitoring and evaluation and establish TPOT.Keywords: Evaluation, Planning, Procurement, Medicine
Analisis Kuantitatif Kelengkapan Dokumen Rekam Medis di Rumah Sakit Tk. III dr. Reksodiwiryo Padang Mahyuni, Eni; Machmud, Rizanda; Semiarty, Rima
JIK-JURNAL ILMU KESEHATAN Vol 7, No 2 (2023): JIK-Oktober Volume 7 Nomor 2 Tahun 2023
Publisher : UNIVERSITAS ALIFAH PADANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33757/jik.v7i2.690

Abstract

Berdasarkan hasil survei awal dibagian penyimpanan Rekam Medis Rawat Inap Rumah Sakit Tk. III dr. Reksodiwiryo Padang diperoleh data bahwa dari 22 berkas rekam medis rawat inap bagian bedah didapatkan persentase kelengkapan pengisian dokumen rekam medis adalah 73,84% belum mencapai standar pelayanan minimum kelengkapan rekam medis 100%. Tujuan penelitian adalah untuk menganalisis kelengkapan pengisian dokumen rekam medis pasien rawat inap kasus bedah di Rumah Sakit Tk. III dr. Reksodiwiryo Padang tahun 2021. Penelitian ini menggunakan pendekatan kuantitatif dari 290 jumlah dokumen rekam medis rawat inap bagian bedah. Hasil penelitian menunjukkan bahwa kelengkapan dokumen rekam medis rawat inap bagian bedah didapatkan bahwa hasil kelengkapan review identifikasi yaitu 49,7%, review laporan penting yaitu 74,7%, review autentifikasi yaitu 68,3%, dan review cara pencatatan yaitu 40,8%, hal ini berarti kelengkapan dokumen rekam medis pasien rawat inap bagian bedah Rumah Sakit Tk. III dr. Reksodiwiryo belum mencapai 100% yang belum sesuai dengan standar pelayanan minimum kelengkapan rekam medis. Upaya yang perlu dilakukan rumah sakit yaitu dengan mengadakan analisis review kelengkapan dokumen rekam medis, memberikan motivasi kepada petugas kesehatan berupa reward dan punishmnet, mengadakan sosialisasi mengenai pengisian dokumen rekam medis yang benar dan menerapkan kebijakan mengenai kelengkapan pengisian dokumen rekam medis.
Family Support Pattern for Treatment Adherence Among Tuberculosis Patients in Deli Serdang Regency : A Qualitative Study Gurusinga, Rahmad; Afrizal, Afrizal; Bachtiar, Adang; Firdawati, Firdawati; Machmud, Rizanda; Burhan, Erlina; Jendrius, Jendrius; Semiarty, Rima
Jurnal Ilmu Kesehatan Masyarakat Vol. 15 No. 2 (2024): Jurnal Ilmu Kesehatan Masyarakat (JIKM)
Publisher : Association of Public Health Scholars based in Faculty of Public Health, Sriwijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26553/jikm.2024.15.2.220-233

Abstract

In Indonesia, 50% of tuberculosis (TB) treatments are discontinued prematurely. The success of TB treatment depends on patient adherence to completing the treatment. Family support is crucial in enhancing TB patient adherence, particularly regarding emotional and appreciation support. This study aims to explore the complexity of family support to TB patient adherence in Deli Serdang Regency, North Sumatra Province, Indonesia. This qualitative study employed participatory observation and in-depth interviews with TB patients and their family members. The research was conducted from February to April 2024 in Deli Serdang Regency, North Sumatra, Indonesia. Informants included 10 TB patients and 16 family members, selected purposively based on data from the public health center and the TB Program Holder. The researcher was the primary instrument of the study, focusing on two dimensions of family support: emotional and appreciation. Data validity was checked through credibility testing, including triangulation. The study findings indicate that family emotional support is reflected in expressions of empathy and caring. Sadness is evident from family members’ tears upon learning that a relative tested positive for TB. Family support is shown by accompanying TB patients to the health center and reminding them to take treatment. Appreciation support is demonstrated by valuing the patient’s treatment process. Family members encourage and motivate the patient to adhere to the treatment. Emotional and appreciation support from family plays a significant role in TB patient adherence to treatment. Families can significantly contribute to the success of TB treatment by demonstrating empathy, caring, and appreciation for the patient.
HUBUNGAN FAKTOR CARATIVE CARING PERAWAT DENGAN KEPUASAN PASIEN DI RUANG RAWAT INAP RUMAH SAKIT UMUM DAERAH PARIAMAN Renty Ahmalia; Rizanda Machmud; Yonrizal Nurdin
Jurnal Kesehatan - STIKes Prima Nusantara Vol 13 No 3 (2022): Jurnal Kesehatan
Publisher : LPPM Universitas Prima Nusantara Bukittinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35730/jk.v13i3.877

Abstract

Latar Belakang: Perilaku caring merupakan inti dari keperawatan dan menjadi sebuah focus sentral yang menyatu dalam praktik keperawatan. Asuhan keperawatan yang bermutu memperlihatkan sikap caring kepada pasien dan memiliki hubungan dengan kepuasan pasien. Penilaian kepuasan pasien digunakan untuk mengetahui kualitas pelayanan keperawatan yang diberikan kepada pasien.Tujuan: Penelitian ini bertujuan untuk melihat hubungan antara factor carative caring perawat dengan kepuasan pasien di RSUD Pariaman.Metode: Penelitian ini adalah penelitian korelasi dengan jenis kuantitatif, desain cross-sectional. Populasi penelitian pasien rawat inap, Teknik pengambilan sampel proporsional simple random sampling sebanyak 107 orang sampel. Dilakukan bulan mei 2016 didelapan Ruang Rawat Inap RSUD Pariaman. Penelitian ini menggunakan kuesioner, analisis data menggunakan analisis univariat, bivariat dan multivariat.Hasil: Hasil penelitian dari tujuh sub factor carative caring semua berada pada kategori rendah dan dua sub variable tidak ada hubungan bermakna yaitu menerima ekspresi positif negative (p=0,175) dan mengembangkan kekuatan eksistensial dan fenomenologi (p=0,248), yang memiliki hubungan paling bermakna adalah variable membantu dalam pemenuhan kebetuhan dasar manusia (OR) 4,639. Diharapkan RSUD Pariaman dapat membudayakan factor carative caring pada setiap asuhan keperawatan yang diberikan kepada pasien.
RELATIONSHIP OF SERVICE RECOVERY TOWARDS PATIENT SATISFACTION IN HOSPITAL IN WEST SUMATERA Semiarty, Rima; Machmud, Rizanda; Abdiana; Wahyuni, Annisa; Hamzah, Prima Kurniati
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 12 No. 2 (2024): December
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jaki.v12i2.2024.198-205

Abstract

Background: Patient satisfaction in the M. Djamil Hospital was recorded as 79.61% between January and March 2018. It signifies that patient satisfaction rate has not met the target set of 85%. Aims: This study aims to determine the frequency distribution of service recovery patients, patient satisfaction, and the relationship between services and service recovery patient satisfaction to improve service recovery. Methods: The authors used a cross-sectional research design. The sample was inpatients at RSUP M. Djamil in total of 424 people. The sampling technique was consecutive sampling. The data were collected using the Importance Performance Analysis questionnaire. Data were analyzed using unpaired t-tests and multiple linear regression. Results: The results of the service recovery (distributive justice, procedure justice, interactive justice, reputation justice) has a significant relationship (p-value <0.05) with patient satisfaction. Interactive justice has the strongest relationship with appropriate patient satisfaction and has the greatest Beta value (0,254). Patient satisfaction has a significant relationship (p-value <0.05) with Word of Mouth. Conclusion: RSUP M. Djamil needs to emphasize interactions and justice, especially in providing clear information about medical actions to the patient's family, serving patients politely and friendly, and providing solutions to patients if there are service complaints. Keywords: Hospitalization, Satisfaction, Service Recovery
Co-Authors - Afrizal A. Aziz Djamal Abdi Setya Putra Abdiana Abdiana Abdiana, Abdiana Adang Bachtiar Addientya Maykeza Adelin, Prima Adrial Adrial, Adrial Afrizal Afrizal Afrizal Afrizal Amelin, Fitrisia Amrin Alkamar Andani Eka Putra Anna Faluzi ANNISA WAHYUNI Apriyeni, Emira Ari Sukma Nela Ariadi, Ariadi Ariescha, Putri Ayu Yessy arif, yulastri Arina Widya Murni Artha Budi Susila Duarsa Astiena, Adila Kasni Audia Tria Putri Ayu Nurdiyan Aziz Djamal Azrimaidaliza Basok, Buhari Bestari Jaka Budiman Bobby Indra Utama Br Ginting Munthe, Novita Candra Deni Mairosa Cantika Dinia Zulda Dally Rahman DEDI FATRIDA Defriman Djafri Defrin, Defrin Delfilaura, Asyifa Delmi Sulastri Denas Symond Desmiwarti Desmiwarti Desmiwarti Desmiwarti Desy Nofita Sari Devi Gusmaiyanto Dewi Susanti Dhyna Lidya Lestari Dia Rofinda, Zelly Dia Dian Pertiwi Dolly Irfandy Dorisnita Dorisnita Dorisnita Dorisnita dorisnita, dorisnita Dwiana Ocviyanti Edi Efian Edison Edison Effy Huriyati Efrida Efrida Eko Setiawan Ekowati Rahajeng Elly Usman Elyasina Elyasina Emeraldy Chatra Eny Yantri Erlina Burhan Esi Afriyanti Evi Hasnita Ezalina, Ezalina Fachry Abda El Rahman Fadila, Zurayya Fairuza Muharammy Fakhri, Muhamad Fathiyyatul Khaira Fathiyyatul Khaira, Fathiyyatul Fauziah Elytha Febrina, Raissa Fenty Anggraini Ferdinal Ferry Ferry, Ferdinal Finny Fitri Yani Finny Fitry Yani Firdawati Firdawati, Firdawati Fitra Dini Fitra Gusfriyanto Fitrayeni Fitrayeni Hamzah, Prima Kurniati Hardisman Harinal Afri Resta Harmawati Harum Nurdinah Haryadi Mangkuto Hasmiwati Hendriani, Intania Dwiputri Hendriati, Hendriati Herman, Deddy Husna Yetti Huvaid, Sevilla Ukhtil Ida Rahmah Burhan Indah Edranovi Putri Indah Syafira Praja Irvan Medison Irvan Medison Irvan Medison Irwanto, Engga Lift Isnati Isnati Isniati Jafril Jafril Jendrius Jendrius Kamal Kasra Kuswardani Susari Putri Lendrawati Lendrawati Leona, Denada Florencia Lili Fajria Lindesi Yanti Linosefa Linosefa M. Abduh Firdaus Mahata, Liganda Endo Mahathir, Mahathir Mahyuni, Eni Maryeti Maryeti Masrul Masrul Mayetti Mayetti Melinda Noer Mery Febriyeni Mike Ayu Wulandari mimi rosiska Mira Susanti Monalisa Monalisa Mudjiran Muhamad Ivan Munthe, Novita Br Ginting Murniwati Murniwati Murniwati Murniwati Nasman Puar Neherta, Meri Nelmi Silvia Nelwati, Nelwati Nency Agustia Nilakesuma, Nur Fadjri Nita Afriani Nopriadi . Novi Yudia Nur Afrainin Syah Nur Indrawati Lipoeto Nur Indrawaty Lipoeto Nurmaines Adhyka, Nurmaines Nursyirwan Effendi, Nursyirwan Nursyrwan Effendi Nurulia Muthi Karima Nusyirwan Effendi Nuzulia Irawati P.A Kodrat Pramudho Prof. Syed Mohamed Aljunid Prof. Syed Mohammed Aljunid Putri Nelly Syofiah Putri Nilam Sari Putri Sri Lasmini Putri Sri Lasmini, Putri Sri R Nona Millani Rahayuningsih, Atih Rahmad Gurusinga Rahmat Syawqi Rasyid, Hauda El Ratna Lestari Habibah Rena Regina Erwin Reni Prima Gusty Renty Ahmalia Rika Sarfika Rima Berlian Putri Rima Semiarty Rima Suryani Rina Jumita Rismawati Yaswir Riza Yefri Rizki Rahmadian Rohim, Muhamad Fatchur Rosdiyanto, Rosdiyanto Rosfita Rasyid Roslaili Rasyid Rosmeri Rosha Rosmery Rosmery Rulifa Syahroel Russilawati, Russilawati Sari, Nur Mala Sari, Yulia Margaretta Soetrisno Soetrisno Soetrisno Soetrisno Suci Rahmasari Sukri Rahman Surya Nelis Susi Erianti Suspenti Dewi Syafrawati Syahredi Adnani Utami, Sherly Putri Vera Sesrianty Vitro Darma Yusra Vivi Syofia Sapardi Wahyuni, Annisa Widayat Alviandi Widiya Wati Yan Edward Yandrizal Yandrizal Yanni, Mefri Yantri Maputra Yashinta Octavian Setyanda Yaslinda Yaunin Yefri Zulfiqar Yenita . Yolazenia Yolazenia Yonrizal Nurdin Yudhia Fratidhina Yulia Efni Yulia Margaretta Sari Yuliarni Syafrita Yunarti Yunarti Yundari, Yundari Yuniar Lestari Yuriko Andre Yurniwati Yurniwati Yusrawati Yusrawati