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All Journal JPMS (Jurnal Pendidikan Matematika dan Sains) Prosiding Seminar Biologi Record and Library Journal Jurnal CARE JICSA Jurnal Pendidikan Ekonomi & Bisnis Syntax Literate: Jurnal Ilmiah Indonesia DIDAKTIKA TAUHIDI: JURNAL PENDIDIKAN GURU SEKOLAH DASAR Lentera: Jurnal Ilmiah Kependidikan Jurnal Informatika Universitas Pamulang International Journal of Language Teaching and Education Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Kolaboratif Sains Jurnal Teknologi Sistem Informasi dan Aplikasi JURNAL PENDIDIKAN TAMBUSAI Jurnal Nasional Komputasi dan Teknologi Informasi Aulad : Journal on Early Childhood YUME : Journal of Management Jurnal Ilmu dan Teknologi Kesehatan Jurnal Sehat Mandiri AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT JURNAL PUSAKA : Media Kajian dan Pemikiran Islam Journal of Nonformal Education and Community Empowerment Jurnal Administrasi dan Manajemen Jurnal Bidang Ilmu Kesehatan Jurnal Ilmu Komputer dan Bisnis JURNAL MUTIARA MANAJEMEN Jurnal Ilmiah Kesehatan Jurnal Manajemen dan Bisnis Baja (JUMANIS BAJA) Jurnal ABDINUS : Jurnal Pengabdian Nusantara Bulletin of Counseling and Psychotherapy Jurnal Peduli Masyarakat JPEKBM (Jurnal Pendidikan Ekonomi, Kewirausahaan, Bisnis dan Manajemen) Community Development Journal: Jurnal Pengabdian Masyarakat Aghniya: Jurnal Ekonomi Islam Jurnal Pemberdayaan Komunitas MH Thamrin Journal of Economics and Business UBS Tsamratul Fikri (TF) JMI Al-Sharf: Jurnal Ekonomi Islam Maslahah: Jurnal Pengabdian Masyarakat Jurnal Sosial dan Teknologi Jurnal Ilmiah Wahana Pendidikan Jurnal Ilmiah Kebidanan Imelda Jumat Ekonomi: Jurnal Pengabdian Masyarakat International Journal of Economy, Education and Entrepreneurship (IJE3) International Journal of Engagement and Empowerment (IJE2) Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Jurnal Media Informatika Edupedia: Jurnal Studi Pendidikan dan Pedagogi Islam Proceeding Biology Education Conference Jurnal Ekonomi International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Implementasi Manajemen & Kewirausahaan Indonesian Collaboration Journal of Community Services (ICJCS) Indonesian Journal of Education Methods Development Harakat an-Nisa: Jurnal Studi Gender dan Anak International Journal of Multidisciplinary Research and Literature (IJOMRAL) Batara Wisnu : Indonesian Journal of Community Services Jurnal Paradigma Madani : Ilmu Sosial, Politik dan Agama Archive: Jurnal Pengabdian Kepada Masyarakat Edukasia: Jurnal Pendidikan dan Pembelajaran Madani Institutte : Jurnal Politik, Hukum, Ekonomi, Pendidikan, sosial dan Budaya Prosiding University Research Colloquium Jurnal Ekonomi Syariah dan Hukum Islam Takwil: Journal of Quran and Hadith Studies International Journal of Science and Environment Al-DYAS : Jurnal Inovasi dan Pengabdian kepada Masyarakat Journal of Artificial Intelligence and Digital Business Ekalaya: Jurnal Pengabdian Kepada Masyarakat Indonesia Indonesian Research Journal on Education Jurnal Ilmiah Ekonomi, Manajemen dan Syariah Jurnal Ilmiah Pendidikan dan Keislaman Lokomotif Abdimas: Jurnal Pengabdian kepada Masyarakat Jurnal Pengabdian Masyarakat Bangsa Al Mufid: Jurnal Pengabdian dan Pemberdayaan Masyaakat Economica: Journal of Economic and Economic Education Journal of Business Management and Economic Development Generasi: Jurnal Pendidikan Anak Usia Dini PANDITA: Interdisciplinary Journal of Public Affairs IRA Jurnal Pengabdian Kepada Masyarakat Sinergi Akademisi dan Masyarakat Neraca Manajemen, Akuntansi, dan Ekonomi Research of Islamic Economics (RIE) RESPON Jurnal Ilmiah Mahasiswa Ilmu Komunikasi Indonesian Journal of Education and Social Studies AN-NIDA: Jurnal Pendidikan Islam Jurnal Inovasi dan Teknologi Pendidikan JER Bina Bangsa International Journal of Business and Management Al Banin: Jurnal Ilmiah Pendidikan Dasar Al-Bustan: Jurnal Pendidikan Islam WINDRADI: Jurnal Pengabdian Masyarakat JURNAL PUSAKA: Media Kajian dan Pemikiran Islam Ekopedia: Jurnal Ilmiah Ekonomi Jejak digital: Jurnal Ilmiah Multidisiplin Jurnal Studi Islam Indonesia (JSII) Journal of Economics Development Research Jurnal Pengabdian Kepada Masyarakat (JP-MAS) Mizan: Journal of Islamic Law Jurnal Ilmu Informasi, Perpustakaan, dan Kearsipan
Munawaroh Munawaroh
Fakultas Geografi UGM
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Other

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Digital Natives, Virtual Leaders: A Systematic Review of Digital Capability and Virtual Leadership Impact on Generation Z Remote Work Performance Munawaroh, Munawaroh; Nursyamsiyah AR, Siti; Fadillah, Suryadi; Amrullah, Amrullah; Risti, Risti
Jurnal Economic Resource Vol. 9 No. 1 (2026): October - March
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v9i1.2247

Abstract

Digital transformation and accelerating remote work adoption fundamentally reshape organizational human resource management, particularly for Generation Z employees characterized by digital fluency yet varying professional digital competencies. This systematic literature review examines digital capability and virtual leadership roles influencing Generation Z remote employee performance through comprehensive synthesis of empirical research published 2020-2025. Following PRISMA guidelines, systematic search across academic databases identified 45 relevant peer-reviewed articles analyzed thematically. Findings reveal digital capability significantly enhances remote work effectiveness through technological adaptation, digital system utilization, and information literacy, while virtual leadership influences performance through online communication quality, coordination clarity, trust-building, and virtual engagement. Crucially, both constructs demonstrate complementary rather than independent effects—digital capability provides foundational competencies enabling remote task execution, while virtual leadership ensures strategic direction and supportive environment maximizing capability utilization. Research contributes integrated conceptual framework positioning these factors as strategic imperatives for Generation Z remote work management, offering empirical foundation for organizational policy development. Findings guide human resource practitioners designing digital-age workforce strategies balancing technological infrastructure investment with adaptive leadership development, addressing critical gap in Generation Z-specific remote work performance literature
Designing For Tomorrow:A Systematic Review of Organizational Design, Sustainability, and External Environment Dynamics Munawaroh, Munawaroh; Widodo, Aris; Rahmattullah, Tiyo; Kelana, Jaka Putra; Karnain, Ahmad; Subroto, Desty
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.6095

Abstract

Contemporary organizations today face unprecedented sustainability challenges amidst an increasingly volatile global environment characterized by climate change, geopolitical instability, and technological disruption. This situation demands a shift from traditional profit-maximizing models to sophisticated and adaptive organizational architectures that balance economic viability, environmental protection, and social justice. This research aims to fill this gap in the existing literature by synthesizing empirical evidence on the relationship between organizational design, sustainability integration, and external environmental dynamics. Using a Systematic Literature Review methodology, this study conducted an in-depth analysis of 22 selected peer-reviewed publications from 2020 to 2025. The findings of the thematic analysis revealed three critical themes: the urgent need for adaptive design in response to environmental volatility, the importance of embedding sustainability into organizational architecture, and the identification of key implementation barriers including structural rigidity, cultural resistance, and resource constraints. The study highlighted that traditional mechanistic structures often hinder the flexibility necessary for sustainability, while organic designs may lack implementation discipline. As a significant theoretical and practical contribution, this study proposes a new model called Dynamic Adaptation-Sustainability Integration (DASI). This three-dimensional framework recommends: (1) Structural Flexibility that enables rapid reconfiguration through modularity and decentralization; (2) Cultural Permeability that facilitates the internalization of sustainability values beyond mere ceremonial compliance; and (3) Environmental Scanning Capacity to proactively detect external threats and opportunities. In conclusion, organizations are encouraged to undertake parallel transformations in their structure, culture, and monitoring systems to create a resilient and sustainable organizational ecosystem in the face of global disruptions.
Pengaruh Perceived Ease of Use dan Perceived Risk Terhadap Customer Loyalty Melalui Customer Satisfaction pada Aplikasi E-Wallet Wiratama, Julius Adi; Munawaroh, Munawaroh; Asa, Ringga Sentagi
Ekopedia: Jurnal Ilmiah Ekonomi Vol. 2 No. 1 (2026): JANUARI-MARET
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/6y1g3t85

Abstract

The increasing use of digital wallet (e-wallet) services in Indonesia highlights the need for a deeper understanding of the factors that influence user loyalty. This research is conducted to examine the influence of perceived ease of use and perceived risk on customer loyalty, with customer satisfaction positioned as a mediating variable within the context of the LinkAja e-wallet application. A quantitative research design is employed by distributing structured questionnaires to 190 active LinkAja users across Indonesia. The collected data are analyzed using the Partial Least Squares–Structural Equation Modeling (PLS-SEM) method with the assistance of SmartPLS version 4.0. The findings indicate that perceived ease of use exerts a positive and statistically significant impact on customer satisfaction, whereas perceived risk demonstrates a negative and significant effect on customer satisfaction. In addition, customer satisfaction is found to positively influence customer loyalty and to significantly mediate the relationship between perceived ease of use and perceived risk on customer loyalty. These results imply that optimizing system usability and effectively managing perceived risks are crucial in improving user satisfaction and fostering long-term loyalty toward e-wallet services.
Islamic Consumer Ethics and Buying Behavior of Muslim Gen Z: The Influence of Service, Promotion, Price, and Product Quality Munawaroh, Munawaroh; Simon, Zainal Zawir; Heriyanto, Toto
Research of Islamic Economics Vol. 3 No. 2 (2026): JANUARY 2026
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/rie.v3i2.564

Abstract

This study aims to analyze the influence of service quality, promotion, price perception, and product quality on McDonald's consumers' purchasing decisions in Jakarta, and to assess these marketing factors from an Islamic economic perspective. This research employs an exploratory quantitative approach and a purposive sampling technique. A total of 135 respondents participated through questionnaire-based surveys. The data were analyzed using multiple linear regression. The results indicate that service quality, promotion, and product quality each have a positive and significant effect on purchasing decisions. In contrast, price perception has a significant, adverse effect, suggesting consumer sensitivity to pricing at fast-food outlets. Simultaneously, all independent variables significantly influence purchasing decisions. From an Islamic perspective, the findings reflect the principles emphasized by Imam Al-Qurthubi on fairness, transparency, and the provision of ethical values in market transactions, suggesting that marketing practices should align with Sharia-compliant consumer ethics. This study contributes to strengthening the understanding of Muslim consumer behavior and highlights the importance of integrating Islamic moral values in fast-food industry marketing strategies.
Beyond Hierarchy: A Systematic Review of Organizational Transformation Through Agile, Network and Platform-Based Models Munawaroh, Munawaroh; Irianti, Dewi; Satya Utama, Fanny; Herdiansyah, Herdiansyah; Saroh, Siti
International Journal of Science and Environment (IJSE) Vol. 6 No. 1 (2026): February 2026
Publisher : CV. Inara in Colaboration with www.stie-sampit.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijse.v6i1.375

Abstract

Traditional hierarchical organizations prove increasingly inadequate confronting volatile, uncertain, complex, and ambiguous (VUCA) environments necessitating radical structural transformation toward agile, network, and platform-based models.This systematic literature review synthesizes empirical evidence examining transformation pathways, implementation challenges, and performance outcomes across these three organizational archetypes. Following rigorous review protocols, comprehensive search across academic databases yielded 24 peer-reviewed publications (2015-2025) subjected to thematic analysis.Findings reveal three critical themes: agile principles enabling rapid adaptation through iterative processes and self-organizing teams, network structures facilitating cross-boundary collaboration through decentralized decision-making, and platform ecosystems leveraging digital infrastructure for value co-creation.Literature demonstrates significant gap regarding systematic integration frameworks connecting these complementary models organizations typically adopt piecemeal approaches missing synergistic potential. Research contributes novel Agile-Network-Platform (ANP) Integration Framework proposing three-layer architecture: operational agility (team level),network coordination (organizational level), and platform orchestration (ecosystem level).Organizations should implement parallel transformation addressing team empowerment, structural flattening, and digital platform development creating adaptive organizational systems balancing flexibility, collaboration, and scalability. Study limitations include literature review methodology and emphasis on technology-intensive industries suggesting comparative research across sectors and longitudinal implementations examining ANP framework effectiveness over transformation journeys.
PENDAMPINGAN DIFERENSIASI PRODUK MANIK MANIK ‘UD MAKMUR ART’ JOMBANG Setani, Nanik Sri; Munawaroh, Munawaroh; Susilowati, Lina
JP-MAS : Jurnal Pengabdian Kepada Masyarakat Vol 7 No 2 (2025): Vol. 7 No. 2 (2025): JP-MAS: Volume 7 Nomor 2 Edisi November 2025
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Universitas PGRI Jombang)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32682/b1cdzs02

Abstract

Kegiatan pengabdian kepada masyarakat ini dilatarbelakangi oleh keterbatasan inovasi produk pada usaha kerajinan manik-manik di Kabupaten Jombang yang masih berfokus pada produk kalung dan belum mengikuti tren fashion modern. Tujuan kegiatan ini adalah mendampingi mitra, UD Makmur Art Jombang, dalam melakukan diferensiasi produk melalui pengembangan sepatu dan tas etnik berhias manik-manik khas Jombang. Metode pelaksanaan menggunakan pendekatan pendampingan partisipatif yang terdiri atas tiga tahap, yaitu persiapan, pelaksanaan, dan evaluasi. Tahap persiapan meliputi analisis permasalahan, koordinasi kegiatan, dan pembuatan contoh produk. Tahap pelaksanaan dilakukan melalui diskusi desain, pemilihan warna dan motif, pendampingan proses produksi, serta pengembangan kemasan. Tahap evaluasi dilakukan melalui penilaian hasil produk dan diskusi reflektif bersama mitra. Hasil kegiatan menunjukkan terciptanya produk baru yang lebih variatif, memiliki nilai estetika dan fungsional yang lebih tinggi, serta meningkatkan keterampilan dan wawasan inovasi mitra. Dengan demikian, pendampingan diferensiasi produk terbukti efektif dalam meningkatkan daya saing dan keberlanjutan usaha kerajinan manik-manik.
From Competence to Agility: A Systematic Review of Digital Competence and Employee Agility Effects on Employee Performance in Digital Transformation Era Munawaroh, Munawaroh; Khaerunnisa, Ratna; Mudaeroh; Galuh, Aryawa; Maulana, Adam
PANDITA: Interdisciplinary Journal of Public Affairs Vol. 9 No. 1 (2026): Januari - Juni
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v9i1.443

Abstract

Accelerating digital transformation has fundamentally reshaped employee competency requirements and work-related behaviors, compelling organizations to develop workforces that are both digitally proficient and highly adaptive. This study aims to systematically synthesize empirical evidence regarding the influence of digital competence and employee agility on employee performance across diverse organizational contexts. A systematic literature review was conducted following the PRISMA guidelines. Relevant peer-reviewed articles published between 2021 and 2025 were identified through comprehensive searches of Scopus- and Sinta-indexed databases. A rigorous multi-stage screening and eligibility process resulted in the selection of ten high-quality studies, which were subsequently analyzed using thematic analysis techniques. The findings indicate that digital competence generally exerts a positive influence on employee performance, operating through both direct effects and indirect mechanisms such as enhanced work efficiency, innovation, and technology utilization. However, the strength and consistency of these effects vary across organizational settings and sectors. In contrast, employee agility emerges as a more consistent and robust predictor of employee performance, functioning as a critical adaptive capability that bridges digital competencies with effective work outcomes in dynamic environments. Despite these insights, the reviewed literature reveals several limitations, including fragmented theoretical frameworks, inconsistent empirical findings, a predominance of cross-sectional research designs, and limited contextual diversity. This review contributes an integrated understanding of the complementary roles of digital competence and employee agility in shaping employee performance. Furthermore, it highlights the need for conceptual model development and methodological diversification in future research. The synthesis offers evidence-based guidance for organizations navigating human resource management challenges in the digital era by emphasizing the balanced development of digital capabilities and adaptive capacities to achieve sustainable performance improvement.
Penerapan Sistem Pakar Diagnosa Penyakit dan Penanganan pada Pertanian Tanaman Hias Bunga Pihong Menggunakan Metode Forward Chaining Berbasis Web di Kabupaten Bogor Azis, Abdul; Munawaroh, Munawaroh
Jurnal Nasional Komputasi dan Teknologi Informasi (JNKTI) Vol 8, No 6 (2025): Desember 2025
Publisher : Program Studi Teknik Komputer, Fakultas Teknik. Universitas Serambi Mekkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/jnkti.v8i6.10156

Abstract

Abstrak - Penelitian ini mengembangkan sebuah sistem pakar berbasis web yang bertujuan membantu petani dalam mengenali penyakit pada tanaman hias bunga pihong tanpa harus bergantung pada tenaga ahli. Petani di Desa Cidokom kerap mengalami penurunan hasil panen karena keterlambatan dalam mengidentifikasi penyakit tanaman. Oleh sebab itu, penelitian ini menggunakan metode Forward Chaining, yaitu metode penalaran yang bekerja dengan menelusuri fakta berupa gejala yang dimasukkan pengguna, kemudian mencocokkannya dengan aturan dalam basis pengetahuan hingga diperoleh kesimpulan mengenai jenis penyakit dan langkah penanganan yang sesuai. Sistem yang dibangun mampu mendeteksi berbagai penyakit yang umum menyerang tanaman pihong, seperti Rhizoctonia Stem Rot, Fusarium Root and Crown Rot, dan Botrytis Blight. Berdasarkan hasil pengujian, sistem dapat memberikan diagnosa yang cukup tepat disertai rekomendasi penanganan yang dapat langsung diterapkan oleh petani. Dengan adanya sistem ini, diharapkan petani dapat melakukan identifikasi penyakit lebih cepat sehingga kerugian dapat diminimalkan. Selain itu, penelitian ini memberikan kontribusi terhadap penerapan teknologi sistem pakar dalam meningkatkan efektivitas budidaya tanaman hias.Kata Kunci:  Sistem Pakar; Metode Forward Chaining; Diagnosa Tanaman; Bunga Pihong; Pertanian; Abstract - This study develops a web-based expert system designed to assist farmers in identifying diseases that commonly attack pihong ornamental plants. Farmers in Cidokom Village often experience reduced crop yields due to their limited ability to detect plant diseases at an early stage. To address this issue, the research applies the Forward Chaining method, a reasoning technique that starts from the symptoms entered by the user and matches them with predefined rules in the system’s knowledge base. Through this process, the system provides conclusions in the form of disease identification along with appropriate handling recommendations. The expert system developed in this study is capable of recognizing several major diseases that affect pihong plants, such as Rhizoctonia Stem Rot, Fusarium Root and Crown Rot, and Botrytis Blight. Testing results indicate that the system delivers reliable diagnostic information and practical treatment suggestions that can be applied directly by farmers. The presence of this system is expected to help farmers respond more quickly to disease attacks and prevent significant losses. Overall, this research contributes to the application of expert system technology in the agricultural sector, particularly in the cultivation of ornamental plants.Keywords: Expert System; Forward Chaining; Plant Disease Diagnosis; Pihong Flower; Agriculture;
Pengaruh System Quality dan Perceived Usefulness terhadap Continuance Intention Aplikasi LINE dengan Satisfaction sebagai Mediator Alhamro, Muhamad Aqdi; Munawaroh, Munawaroh; Fadlullah, Fauzan
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 2 (2026): MARET 2026
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/ec8xpw03

Abstract

The rapid development of communication technology and the high level of social media usage in Indonesia have intensified competition among instant messaging applications in retaining users. Although LINE was once one of the most popular applications, in recent years there has been a decline in the number of active users, which is believed to be influenced by the removal of several key features, a decrease in perceived usefulness, and various complaints related to system quality. The condition raises questions regarding the factors that influence users’ intentions to continue using the LINE application on an ongoing basis. This study aims to analyze the effect of System Quality and Perceived Usefulness on the Continuance Intention of the LINE application, with Satisfaction acting as a mediating variable. A quantitative approach was employed through an online survey involving 200 respondents in Jakarta who had used LINE for at least the past year. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that system quality and perceived usefulness have a positive and significant effect on satisfaction. Furthermore, perceived usefulness and satisfaction have a positive and significant effect on continuance intention. However, system quality is proven to have no significant effect on continuance intention. The indirect effect findings indicate that satisfaction significantly mediates the relationship between system quality and perceived usefulness on continuance intention.
Pengaruh Perceived Risk dan Credibility Terhadap Purchase Intention Jasa War Tiket Konser Melalui Trust di Indonesia(Studi Empiris Konser K-Pop) Andari Prayudi, Zahra Aisyah; Munawaroh, Munawaroh; Fadlullah, Fauzan
Ekopedia: Jurnal Ilmiah Ekonomi Vol. 2 No. 1 (2026): JANUARI-MARET
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/jtcnsc77

Abstract

This study aims to examine the influence of perceived risk and credibility on purchase intention toward concert ticket “war” services, with trust serving as a mediating variable. This research employs a quantitative approach, with data collected through an online questionnaire distributed via Google Form to members of the “SEVENTEEN NEW_ IN JAKARTA SOON” community on the X (Twitter) platform. The community is known for actively sharing concert information, ticketing strategies, and peer-to-peer ticket transactions, making it relevant for representing consumer behavior toward concert ticket third-party services. The sample was determined using a purposive sampling technique based on specific criteria, involving 105 respondents with a total of 13 indicators covering 4 perceived risk indicators, 4 credibility indicators, 5 trust indicators, and 4 purchase intention indicators. The research instrument used a 5-point Likert scale to measure respondents’ perceptions of each variable indicator. Data were analyzed using the Structural Equation Modeling-Partial Least Squares (SEM-PLS) method, with mediation testing conducted through bootstrapping techniques. The results indicate that credibility has a positive and significant effect on trust and purchase intention, and trust also has a positive and significant effect on purchase intention. Furthermore, trust partially mediates the relationship between credibility and purchase intention. In contrast, perceived risk does not have a significant effect on trust or purchase intention, nor does it have an indirect effect on purchase intention through trust. These findings suggest that in the context of K-Pop concert ticket “war” services in Indonesia, credibility and trust play a more dominant role in shaping purchase intention than perceived risk.
Co-Authors Abdul Azis Abdul Majid Adam Maulana Adam, Bani Ade Komariah Admizal, Iril Afrida, Nur Agus Irawan Ahmad Fatoni Ahmad Hadi Setiawan Aisa, Aufia Aisyah, ⁠Siti Nurul Akhmad khoiri Alhamro, Muhamad Aqdi Alpinah Damayanti Amrullah Amrullah Ana, Putri Andari Prayudi, Zahra Aisyah ANDRIANSYAH Anisa Anisa Anisa Kusumawardani Anita Lestari Anwar, Kaspul April Laksana Aprilia, Puput Dwi Aprilia, Siska Putri Ardiyansah, Ardiyansah Aries Saifudin Aris Widodo Ariyandhi, Muhamad Andy Ariyanti, Cici Niken Asa, Ringga Sentagi Asih, Wanda Retno Assafi'i, Ahmad Khoirul Anam Asyifa, Nur Atoillah, Atoillah Aulia, Rifdah Awalludiyah Ambarwati Awwaliah, Rizkiah Aziz, Fuad Abdul Aziza, Pretty Failasufa Badrus Zaman Bomer Pasaribu Caesarani, Sarah Cahyawati, Atiq Candra Irawan Citra Pradani P Dahli, Nur Komara Damayanti, Dewi Suri Das Salirawati Denardo, Denardo Desty Endrawati Subroto Devina, Alda Dewi Susilawati Dialoni, Diah Dinaloni, Diah Dio Eka Prayitno, Dio Eka Dwi Aprilia, Puput Dwiardi, Stanislaus Dimas Dwiputri, Nadia Mutiara Dzaky, Muhammad Tatsbitul Azmi Hisbullah Edi Suryadi Efi Tajuroh Afiah Elok Zubaidah Fadhila, Mahdia Fadillah, Suryadi Fadlullah, Fauzan Fahad, Ahmad Malik Fahmi D, Aswin Faizatulatifah, Faizatulatifah Faradilla, Ageng Jihan Farantika, Dessy Fatari, Fatari Fathia Zamira Anuzula Fathurrohman, Yoga Fatmawati, Fatmawati Fatoni, Arif Fauzi Fauzi Fauzi, Muhamad Hilman Fernando, Iqbal Firmansyah, Aksal Fitria, Ismatul Fitriyah Fitriyah Fuadi Fuadi Galuh, Aryawa Ginanjar, Egi Gymnastiar, Ahmad Raihan Haeriyah, Haeriyah Hafidz Hafidz Hafrizal, Irham Hamidah . Hanurawan, Fattah Harahap, M. Guffar Harahap, Rasyid Yudha Hardiansyah, Sandi Hariono, Tholib Harsiti Harsiti, Harsiti Hasibuan, Melisa Zuriani Heny Hendrayati Herdiansyah Herdiansyah Heriyanto, Toto Heriza Syam Hermayanti, Elva Hernawati Hernawati Hidayat, Toni Hikmatiar, Muhamad Hilman, Mohamad Homsanah, Dede HR, Des Fitria Putri Ibda, Hamidulloh Ida Ayu Putu Sri Widnyani Idayu, Riyanthi Iftihor, Iftihor Iis Nurasiah Ika Andrini Farida Ilham Ilham Ilis Sulistiani Imam Sudrajat, Imam Imamudin Imamudin Indiati Indiati, Indiati Indri Yani, Indri Irianti, Dewi Irpan Kusyadi Ista, Akbar Jaka Wijaya Kusuma Jamhari Jamhari Karnain, Ahmad Kasofi, Adnan Kelana, Jaka Putra Kenedi, Kenedi Khaer, Didik Mursidul Khaerul, Ahmad Khaerunnisa, Ratna Khairunnisa Khairunnisa Khodijah, Ina Krahara, Yuwan Ditra Krisnawati, Titin Kurniati, Astiwi Kurniawan, Dandi Kusmiati, Santi Kusumawati Putri, Nilamsari Laili, Mahsiani Mina Latif Najmuddin, Abdul Lokot Muda Harahap, Lokot Muda M. Radiansyah Ma'arif, Muhamad Syamsul Mahfudah, Siti Nazihah Mahmudi Mahmudi Mamay Komarudin Mandatain, Dinda Mardiana Mardiana Maria Agustin Maruddani, Raoda Tul Jannah Masrukin Masrukin Mastikawati, Mastikawati Maulidin, Adi Muhammat Meiby Zulfikar Melati Purba Bestari, Melati Purba Memen, Memen Miftahurrohman, IIP Mirza Syani, Hilda Mochamad Novel Mohammad Emnis Anwar, Mohammad Emnis Mohammad Iskak Elly, Mohammad Iskak Mudaeroh Mufida, Uma Muh. Ilyas Ismail, Muh. Ilyas Muharto, Derry Bagus Muhimim, Muhimim Munawaroh, Wilda Sri Mursyidah Mursyidah Murtado, Ahmad Mus’idul Millah Mutoharoh, Mutoharoh Nakhwah, Kamila Sari Nindya, Verani Ningrum, Anggun Cahya Noer Hidayah Nor, Andi Reza Alief Chairin Novia, Nur Ali Nufauziah, Nufauziah Nufus, Bahjatun Nugraha, Mukhlas Nuraida Nuraida Nuraini, Saniah Nurazizah, Windi Nursyamsiyah AR, Siti NURUL HIDAYAH Nurul Yaqin Nusa Indah, Dina pandriyani, yosie kristin Parko Prahima Parlyna , Ryna Pedro, Nardo Perdiansyah, Nanda Kurnia Pradesyah, Riyan Pramitasari, Anisa Pramono, Abdul Chatim Prasongko, Prihambodo Dwi Priambodho, Anggra Putri Silalahi, Cita Ayni Putri, Adela Winda Iryana Putri, Dini Marsela Putri, Riztita Chairani Rachma Fitriati Rachmah, Laela Lutfiana Rachmat, Luthfi Radiansyah, M. Rahmaati, Rima Ajeng Rahmadani, Kurniati Rahmadila, Laita Rahmah, Siti Annisa Rahman, Saddam Auliya Rahmattullah, Tiyo Rahmawati, Rosita Rahmi Andrita Yuda Raisya, Gusti Firda Ramadhani, Farah Cahyana Rani Astria, Rani Resta, Eka Liana Restiani, Ayu Ria Yuni Rahmawati, Mayta Novaliza Isda, Siti Fatonah, Rinjani, Novinda Risti Risti Robiatul Adawiyah Rohbiyah, Ade Rosa Susanti Rozikin, Imam Rudianto Rudianto Rustia, Winda Saadah, Anisah Saepudin Saepudin Saepudin Sahruromdon, Muhamad Sakinah, Serli Salmah, Ratu Ummu Salmira, Salmira Samosir, Partogi Samsudi, Wedi Sanin Sudrajat Sari Ningsih Sari Wulandari Sari, Molita Sari, Tri Maya Satya Utama, Fanny Sembiring, Rinawati Setani, Nanik Sri Setianingsih, Sulis Setyani, Nanik Sri Setyawati, Kiki Shaleh, Munif Shanty Komalasari, Shanty Sherlinda, Sherlinda Sidhiq, Restu Fajar Siregar, Friska Haliza Siregar, Horia Siti Arofah Siregar Siti Maesaroh Siti Masitoh Siti Nurhayati Siti Saroh Sofyani, Fitri Solihat, Anisa Solly Aryza Sri Fitria Jayusman Sri Munawaroh, Wilda Sthefani, Sthefani Subaidi Subaidi, Subaidi Subroto, Desty Suganda Putri, Ayu Andini Sugiarto, Apprillia Anggraeni Sugiawan, Rizki Suhaila Husna Samosir Suhandi Suhandi, Suhandi Sukma, Yunila Sukmawati, Dian Sulaikho, Siti Sulis Setiawati Suminah Suminah, Suminah Sunardi, Rizki Utama Suraya, Laili Susanti Susanti Susanti, Khoirunnika Susanti, Tri Meliani Susilowati, Lina Sutopo, Langgeng Syafitrah, Dian Syah, Muhammad Radian Syahputra, Danil Syahputra, Rizki Syaidah, Ainun Syarifah, Naiela Nur Tafonao, Dwi Fatmi Adelina Tajuroh Afiah, Efi Taufik Ridwan, Taufik Teti Desyani Tjutju Yuniarsih, Tjutju Tri Ardyati Tumanggor, Mutawaqil Bilah Umam, M. Khotibul Uswatun Hasanah Wafa, M Iqbal Wahyu , Didin Rasyiddin Wahyu Widodo Wahyu, Didin Rasyiddin Wahyuni, Khalipa Waluyo Waluyo Wawan Gunawan Wibowo, Raditya Widianti, Shalsha Wijanarko, Andrian Gandi Wiratama, Julius Adi Yadi Fahmi Arifudin Yudha Wiranata, Bhisma Yulia Hairina Yuliani Yuliani Yunita Sari Yustiaroh, Yustiaroh Zahwara, Najwa Arsy Zainal Zawir Simon, Zainal Zawir zamroni, Thoif Zelfia Zufrie, Zufrie Zuhriyah, Fatimatuz Zuriani Hasibuan, Melisa Zuriani Hsb, Melisa Zuriani, Melisa