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Planning For Terminal Service Integration and Parking Facility Improvement at Muara Angke Port, North Jakarta Michiels, Alfian; Sihombing, Sarinah; Indrawan, Rully; Gunawan, Aang; Setiawan, Edhie Budi
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6725

Abstract

This study aims to analyze the influence of parking inventory and parking utilization on terminal services and facility improvements at Muara Angke Port, North Jakarta. The background of this research is based on the current condition where the terminal is not yet located within the port area, requiring users to walk more than one kilometer and/or use other modes of transportation to reach the terminal. This research adopts a quantitative approach using survey methods through the distribution of questionnaires to respondents consisting of three main groups: regulators (port authorities), operators (terminal and parking managers), and consumers (passengers). The study involved a sample of 240 respondents, in accordance with the recommended number of indicators in statistical analysis as proposed by Hair et al. (2014). Primary data were collected through questionnaires, while secondary data were obtained from literature, scientific journals, and relevant regulations. Data analysis was conducted using Structural Equation Modeling (SEM) with the assistance of Smart PLS software. The model employed includes the outer model to test validity and reliability, and the inner model to test causal relationships among variables. The findings indicate that both parking inventory and parking utilization have a positive and significant influence on terminal services and facility improvements. These findings suggest that optimizing the parking function can serve as a basis for planning the integration of the terminal into the port area to enhance user comfort and service efficiency.
Sosialisasi Sistem Manajemen Usaha Bagi Pelaku Usaha dan Penyedia Jasa Pendukung Angkutan Perairan dilingkungan Dinas Perhubungan DKI Jakarta Sihombing, Sarinah; Darmawan, Alfais Amin; Kurniawan, Johanes; Damanik, Krisman; Sudarmaji, Ajik
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 7 No. 1 (2026): Edisi Januari - Maret IN PROGRESS
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v7i1.7873

Abstract

Indonesia sebagai poros maritim dunia memegang peranan strategis dalam transportasi laut yang menghubungkan wilayah kepulauan. Namun, pelaku usaha dan penyedia jasa pendukung angkutan perairan di Dinas Perhubungan DKI Jakarta masih menghadapi tantangan pengelolaan usaha tradisional dengan pencatatan manual yang kurang terstruktur, meningkatkan risiko operasional dan menghambat akses permodalan. Kegiatan pengabdian ini bertujuan mensosialisasikan Sistem Manajemen Usaha (SMU) berbasis risiko yang mengacu pada standar internasional ISO 9001:2015 dan ISO 31000:2018, guna meningkatkan efektivitas dan daya saing pelaku usaha. Metode yang digunakan bersifat partisipatif dan interaktif, melibatkan wawancara mendalam dan observasi lapangan sebagai dasar pengembangan modul, diikuti sosialisasi tatap muka dan evaluasi menggunakan pre-test/post-test serta kuesioner kepuasan peserta. Hasil menunjukkan peningkatan pemahaman peserta sebesar 10,4%, dengan peningkatan signifikan pada aspek kepatuhan regulasi. Peserta menunjukkan motivasi tinggi untuk menerapkan SMU dalam aktivitas usaha sehari-hari. Kesimpulannya, pengabdian ini berhasil meningkatkan kapasitas manajerial pelaku usaha dan mendukung transformasi sistem manajemen yang professional dan akuntabel. Dukungan berkelanjutan dari pemerintah diperlukan untuk memastikan implementasi SMU yang efektif dan berkelanjutan di sektor transportasi perairan.
E-Recovery Service Quality and E-Loyalty in Indonesian Online Travel Agents Subandi; Simarmata, Juliater; Sihombing, Sarinah; Rachmatsyah, T. Herry
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4463

Abstract

Indonesia’s travel industry has undergone rapid digital transformation, with online travel agents  emerging as key platforms due to increasing internet penetration, improved digital infrastructure, and rising consumer demand for fast and convenient travel services. This shift has intensified competition, making service quality and effective recovery mechanisms critical for maintaining customer loyalty. This study aims to empirically analyze the effect of e-recovery service quality on e-loyalty, mediated by e-service recovery satisfaction and e-trust among online travel agent customers in Indonesia. Using a descriptive quantitative approach, the study employed SEM-PLS with SmartPLS 3.0 and SPSS 23, involving 150 purposively sampled respondents. The results reveal that e-recovery service quality positively affects e-loyalty, e-service recovery satisfaction, and e-trust. Additionally, e-service recovery satisfaction positively influences e-trust, and e-trust positively impacts e-loyalty. However, e-service recovery satisfaction does not directly affect e-loyalty. In terms of mediation, e-trust partially mediates the relationship between e-recovery service quality and e-loyalty, while e-service recovery satisfaction does not mediate this relationship. Managerially, the study suggests that online travel agent managers should improve compensation policies, such as providing vouchers or points, and enhance service recovery features to ensure quick, user-friendly, and informative problem resolution.
Co-Authors Aang Gunawan, Aang Addini, Fida Fathiyah Ade Taufan Adjiantoro, Bintang Adriati Adriati Afika, Tya Agusinta, Lira Agustina, Rohma Ahmad Syarifin, Ahmad Alawiah, Tuti Aldi Hidayat Aminuyati Ananda, Billy Budi Andhika, Muhammad Andi gamu Andriani, Diyan Angra Melina Arislan, Arislan aryanti, puji tri Asep Ali Thabah, Asep Ali Asriani Asriani, Asriani Aswanti Setyawati Aulia, Nadira Awaliyah, Sitti Hajjah Azizah Rasudu, Nur Bambang Indratno Gunawan Banjarnahor, Astri Rumondang Basri Fahriza Bilmuminin, Bilmuminin Bukhael, Muhamad Maurice Burhanuddin, Dudung Caesar Thoranya, Elschilera Chairuddin , Irwan Chintya Cony, Brendha Damanik, Krisman Darmawan, Alfais Amin Darno Darno Darwisman, Samuel Dasmin Sidu Datu Nabolon Dedi Setiawan Dedu, La Ode Arfan Dermawan, Arneta Devi Marlita, Devi Dewa Adinata, Arya Dewi Kania, Dinar Dhian Herdhiansyah Dirasutisna, D Tamara Dwi Haryanto Dwi Yanti, Oktaria Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Elfisa, Yesi ELIHAMI, ELIHAMI Elvira, Ilian Erlin, Banun Euis Saribanon, Euis Fachrial, Peppy Fadhia Adam Muzakki, Muhammad Fadhiil Fauzi Jayadita, Muhammad Fadhillah, Apriatha Nur Fahriz Ansari, Aqsal Fahrun, Ghery Safitra Faisal Danu Tuheteru Farisyi, Sofwan Febrini, Dini Fitriyana Fitriyana, Fitriyana Gimin Gimin Gires Firera, Gires Gugat, Ruddy Max Damara Gultom, Simon Hafida, Hafida Handayani, Sri Handi, Maichael Hapsari, Natalia Ayu Hasfiani, Hasfiani Haura Friskasari, Salsabilla Hayati Hayati Henny Pagoray, Henny Heriyanto Heriyanto Hutauruk, Paul S Ikhsan, Ridho Bramulya Ikram Ikram Ikram Ikram Ilham La Ode Imam Sonny, Imam Indarsyih, Yusna Indra Setiawan Indrawan, Rully Indriyati Indriyati Ine Fausayana, Ine Insan , Andi Nur Juliater Simamarta Jusung, Joachim Nova Kania, Dinar Krisnawati, Siti Kurniati, Ni Luh Wayan Rita Kurniawan, Johanes L, Mariani La Ode Agus Said, La Ode Agus La Ode Midi, La Ode Langas Denny Siahaan Leomo, Sitti Lesmini, ⁠Lis Lestari, Dian Trianita Liana, Esti Lina Lestari, Lina Lisa Lisa, Lisa Luh Putu Ratna Sundari Lukman Yunus, Lukman Luluk Fauziah, Luluk Lupiyoadi, Rambat M. Syamsul Maarif Malika, Tsabita Maolani, Rukaesih Achmad Mardalena Mardalena Mardalena Mardianta, I Gede Mardin, Mardin Mariani Debora Siregar, Sindy Mariani Mariani Michiels, Alfian Moh. Rasyid Ridho Muh Rijal, Muh Muhammad Ali Basroh Muhammad Rifni, Muhammad Muhammad Sukri Sadimantara Muhammad Thamrin Muhammad Thamrin Mukhlis Yunus Mukhlis Yunus Mukmin, Nur Azisyah Munawir Diraeli Munirwan Zani, Munirwan Murgiyono, Aswanti Nasruddin Nasruddin Nazahra Azka, Nurhalizah Novi Indah Susanthi, Novi Indah Nugroho, Raihan Nasywa Nugroho, Sinung Tri Nur Asyik, Nur Nursyahbani Kiranasari, Ika Padillah, Delni Umy Pamungkas, Adiyanto Pamungkas, Bagus Fajar Poncotoyo, Wahyu Pratiwia, Sekar Widyastuti Prianto Prianto, Prianto Prima Widianto Primadi Candra Susanto Purwoko, Harry Puspitsa, Sesaria Mardhiani Rachma Putri Casavianca, Syahfa Putu Arimbawa, Putu Qadrian, Aldin Muhammad Rachmatsyah, T. Herry Raga, Paulus Rahayu, Hanum Mukti Rahmad, Rikam Rahmadhani, Annisa Rahmat Hidayat Rasmin, Rasmin Resen Yusmitha Mustahara Retno Mawarti, Retno RH. Fitri Faradilla Rijal, Muh. Risa Rukmana Rosmawaty Rosmawaty Rustandi, Lola Violetta Said Abdusysyahid Sakir Sakir Sakir Sakir, Sakir Sakti, Reza Fauzi Jaya Saleh, Andi Mulia Sandriana Marina Sapto Raharjo Saragih, Tiarmin Sasmita, Ruwaiza Saukani, Saukani Setiawati, Aswanti Shabirah, Amelia Sholihah, Sita Aniisah Siahaan, Jusuf Roni Siddiq Ar Raffi, Daffa Sijabat, Eduard Alfian Syamsya Simanjuntak, Yosef Ricky Simon Gultom Sistriyanti, Sistriyanti Sitanggang, Rohana Siti Marpuah, Siti Sitti HAJJAH Awaliyah Soekirman, Atong Sri Utami Sri Wahyuni Subandi Sudarmaji, Ajik Suhaedi, Eddy Suharto Abdul Majid Sulistyaningsih, Erny Sultrayansa, Sultrayansa Sunandar, Ari Suprin Suprin Supriyatna, Jajang Surya, Meilda Suvittawat , Adisak Suyuthi , Nurmadhani Fitri Syafiq Reynara, Muhammad Syahanawa, Guti Syayuti, Faisyal Tamrin Tamrin Thoriq Rabbani, Muhammad Tsaqifah Hawariyyah, Melati Tunda, Amin Umasugi, Mohbir Wahid, Maulidin Wahyuni, Andi Rini Wardani, Elinda Weka GUSMIARTY ABDULLAH Weka Gusmiarty Abdullah, Weka Gusmiarty Widwan Dwipa Putra, Kadek Yandra Arkeman Yoanyta Octora, Theresye Yuliantini Yuliantini Yusna Indarsih Yusna Indarsyih Yuwono Dwisilo Sucipto Zebron, Zebron