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Journal : Journal of Multidisciplinary Academic

Big Five Personality Traits and Reciprocal Relationship between Job Satisfaction and Job Performance Liany Halim; Rhian Indradewa; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 4, No 6 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

This study aims to connecting the relationship between three variables related to human resource management in a company namely personality traits, job satisfaction and job performance. This model was developed to build a hypothesis on how personality can increase job satisfaction and job performance and influence between job satisfaction and job performance. The survey was conducted from October 2019 to January 2020 through a Google form survey. Here, the 485 data were collected from correspondents which were then validated. In this study, we are using LISREL 8.7 to develop the model values. In addition, this study is contributing to add the findings compilation of clarify inconsistencies in previous findings between relationship of personality characteristics that most influence with job satisfaction and performance.
Organizational Culture and Motivation over Mediated Performance by Organizational Commitment Syafriadi Cut Ali; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 3, No 4 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Public dissatisfaction with police detective's function has performed in conducting investigations, often makes the community not well served. A reports submitted does not necessarily revealed or fulfill a sense of justice. Therefore, the purpose in this study to assess the influence of organizational culture and motivation in police performance with mediated by organizational commitment. Here, we collect 195 respondents in police officers using Structural Equation Model (SEM). The results shows organizational culture influenced police performance, organizational culture influences organizational commitment, organizational commitment influenced police performance, motivation influenced organizational commitment and motivation influenced police performance.
Digital Channel and Customer Satisfaction on Financial Services Dian Primavera Widodo; Tantri Yanuar Rahmat Syah; Dimas Angga Negoro
Journal of Multidisciplinary Academic Vol 4, No 3 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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The purpose of this study aimed to examine how perceived justice moderates the relationship between the benefits offered by digital channels on financial services among cross-age study and the consequences of satisfaction with digital channels. This research employs a model in which digital channels offers comprehensive benefits, satisfaction and consequences that favour digital channels in addition, the model also tests the moderating role of perceived justice and product innovativeness in this context. In this study, we analysed many surveys among people who had applied for loans through digital channels and collected at various age and occupational backgrounds. Here, we obtain the survey correspondent with a total of 138 questionnaires. Results shows the offered of digital channels are positively related to customer satisfaction. In addition, the two consequences of customer satisfaction were analysed with two mechanism such as loyalty and positive word-of-mouth. Uncertainty avoidance, perceived justice and product innovativeness was not a significant moderator in this study.
The Lean Government Concept and Design over Copy of Administrative Document on Building Tax Hadriyanto Hadriyanto; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 3, No 1 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Many countries have successfully to applied the Lean Government concept in administration sector especially over Indonesian government sector. The developing of government public sector is a right choices to improve service quality to the public. Thus, in this study aims to design Lean Government with DMAIC method and Lean Consumption Map tools (LCM), respectively. This method was used to increase positive impact over performance administrative copy document on building tax especially in the Badan Pendapatan Daerah (Bapenda) South Tangerang City. The result showed, a comparison between administrative document over Bapenda, South Tangerang City is different during quantitative observation from external and internal correspondence. To improve the service process over administrative copy document, we use DMAIC and Lean Consumption Map application. The significantly improvement has been obtained by the time over administrative copy document process in the Bapenda, South Tangerang City
The Effect of Organizational Culture on Technology Transfers and Company Performance Rival Cahya Setiawan; Evi Susanti; Tantri Yanuar R Syah
Journal of Multidisciplinary Academic Vol 3, No 3 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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This study aims to examine the effect of organizational culture on technology transfer and company performance. This study will raise the relationship between technology transfer and company performance as a literature gap. The population used in this study is the largest motor vehicle automotive parts manufacturing by Group Company in Indonesia with a joint venture company with a total of 33 companies. The sample technique used is saturated sampling using 66 production managers as respondents from each company. The research method and data analysis in this study is use a Mix Method with Sequential Explanatory design. To validate the significant level and interrelationships between variables, we use Partial List Square (PLS) method and Smart PLS 3.0. The results shows that the application of organizational culture had a positive and significant effect on technology transfer and company performance. This study also refutes previous research which states that technology transfer has no effect on company performance. In addition it was found that technology transfer has a role as mediation between organizational culture and company performance, so the better the organizational culture of the company, the application of technology transfer will increase so that the company's performance will be better.
Service Quality, Customer Satisfaction, Customer Trust, and Customer Loyalty in Service of Paediatric Polyclinic Over Private H Hospital of East Jakarta, Indonesia Christian Elizar; Ratna Indrawati; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 4, No 2 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Customer loyalty is considered as an important key to the success and profit of a hospital, so that a decrease in the number of visits from old patients or subscribed patients in the paediatric polyclinic of Private H Hospital is a serious problem. The purpose of this research is to determine the effect of service quality on customer loyalty with customer satisfaction and trust as an intervening variable in the services of a paediatric polyclinic in Private H Hospital. In this study, we used SEM method on 190 respondents to obtain the result. Here, the test results show has met the criteria of Goodness of Fit in which the t-value of service quality to customer satisfaction is 14.71, service quality to customer trust is 16.10, service quality to customer loyalty is 2.16, customer satisfaction to customer loyalty is 0.83, and customer trust to customer loyalty is 3.13. Customer trust significantly mediates the effect of service quality on customer loyalty while customer satisfaction cannot serve as a mediator since about 70% of patients at the paediatric polyclinic of Private H Hospital are National Health Insurance (JKN) members. By maintaining customer trust through the provision of services based on hospital accreditation standards and continuous evaluation, customer loyalty will increase as marked by the re-visit of patients even though there are other paediatric polyclinics offering more, even customers will recommend the paediatric polyclinic of Private H Hospital to other people.
Implementation of Medical and Non-Medical Risk Management Infertility and Gynecology Over Kamala Clinics Yudwi Erisha; Rhian Indradewa; Tantri Yanuar Rahmat Syah; Ratna Indrawati Lestariani
Journal of Multidisciplinary Academic Vol 5, No 1 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

KAMALA Clinic is the main clinic which is a network of private clinics that provide fertility and gynecology special health services. KAMALA is under PT. Medika Sehat Utama and have committed to developing fertility and gynaecology clinics as well as offering an In Vitro Fertilization (IVF) program with a guarantee (self-insurance). However, the operation in this clinic requires risk management to protect the clinic from a significant level of risk which is hinder the achievement of Kamala's clinical vision. In achieving optimal service to patients, this clinic carries out of risk identification, risk analysis, and risk evaluation. In order to prevent and minimize the impact of risks on every part of the clinic, the risk management is used on ISO 31000 in 2018. The stages of the ISO 31000 in 2018 process, include communication and consultation, setting context, risk assessment consisting of risk identification, risk analysis and risk evaluation, risk mitigation, monitoring and review as well as recording and reporting. Meanwhile, the risk criteria used in the risk assessment are low, moderate, high and extreme/catastrophic risk. Each risk is managed by the risk owner by conducting a risk register, then assessing the likelihood of risk occurring and assessing the risk impact based on risk criteria. the results of the risk management assessment are carried out as supporting material in decision making in mitigating the impact of risks that occur so that management can improve the effectiveness of risk management implementation.
Determination Of Factory Location PT. Kelola Lingkungan Kita Using Factor Rating Rio Ramadhan; Tantri Yanuar Rahmat Syah; Rhian Indradewa; Diana Fajarwati
Journal of Multidisciplinary Academic Vol 4, No 6 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The initial stage before establishing a B3 medical waste processing plant PT. Kelola Lingkungan Kita (PT. KLK), it’s one of determines the right location. By choosing the right location can make transportation faster and more affordable to several hospitals in regional 1 or the island of Java and can improve company operations more effectively. This company using methods Location Factor Rating (LFR) by selecting the areas of Jakarta, Tangerang, Bekasi and Indramayu, Thus the calculation is done and the company location is obtained with the highest value of 3.67, at Indramayu. Here, PT. KLK built its factory in Indramayu Regency Industrial Estate. In addition to the industrial area being safe from environmental disturbances, salaries of employees in the Indramayu area are still relatively low compared to other areas. This study aims to determine the exact location of the PT KLK factory. There are several other factors that have a significant influence on determining the location of the PT. KLK, namely Minimum Wage for Employees, Factory Surroundings and Fleet Mobilization. This will have an impact on the effectiveness of the company and can reduce the company's operating costs, so that PT. KLK establishes a factory in the Indramayu Industrial Estate with the aim of being able to avoid the risk of environmental disturbances around the factory such as Community Social Institutions which can hinder operational activities, complaints from local residents because they are afraid that the environment will be polluted by the presence of a waste processing company, the Minimum Wage for Employees in the Indramayu area is classified as cheaper than in Jakarta, Tangerang and Bekasi.
Marketing Mix Strategy Implementation for Business Plan at LH Hotel Jodi Widardi; Tantri Yanuar Rahmat Syah; Rhian Indradewa; Semerdanta Pusaka
Journal of Multidisciplinary Academic Vol 3, No 5 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Business in the field of hospitality services is indeed the main attraction for investors and entrepreneurs in starting a business. Hospitality is a business company that provides room accommodation for a place to rest. Usually the hospitality services those who come to go on vacation, meetings, or work. Hotel is one of the supporting factors of tourism to increasing a number of hotel populations’ makes hoteliers have to compete to make more value offered to customers from other hotels. It’s not only buildings and services offered also marketing factors also affect the success of the hotel business, including promotion, communication to the community through events and campaigns using digital marketing. Various existing hotels each has advantages, from building infrastructure, hotel functions, hotel location, services, to the theme they have. All of these factors are strengths and uniqueness that distinguishes them from others. However, how to convey this uniqueness to the community is not an easy mission. There is a need for market research to determine existing needs and strategies for market penetration.
The Influence of Customer Satisfaction on Customer Loyalty and Marketing Organization Performance Over Outdoor Advertising Companies Made Ngurah Aditya Paramartha; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 4, No 4 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The competition in the advertising industry today is very tight due to the choice of media in advertise is increasing with their respective advantages. To face this competition, the press advertising cannot rely on sales ordinarily but also a more approach to consumers. In this case, the brand which has an interest over promotion market. Thus, this study aims to determine the effective effect on influence of customer satisfaction with customer loyalty and the performance of marketing organizations over outdoor advertising companies. This research uses quantitative research methods to obtain the result. Here, we distribute a document set of questionnaires to collect data from respondents. The manager of advertising agency has interviewed because they are consultants for brands to carry out promotional strategies in advertising in Jakarta, Indonesia. In this research, we obtain the interviewed respondent around 37 people with positions equivalent to media Manager or Media Director in several advertising agencies. Furthermore, this research is processed using the SmartPLS application to obtain the result. The results of this study indicate that customer satisfaction has a significant effect on customer loyalty and organizational performance for the total effect obtained from organizational performance from the application of customer satisfaction by 34.3% which means significant, because that customer satisfaction must always be considered by the company
Co-Authors Abadi, Ferryal Abdul Karim Ambari Abu Naim Adi Asriadi Sutisna Aditianata Aditianata Agnes Fiyonita Hatuopar Agung Hartanto Agus Cholik Agus Diyanto Agus Munandar Agusdini Banun Saptaningsih Agusdini Banun Saptaningsih Ahmad Nuh Aji Erlangga Aldhita Anggreliany Putri Alice Cynthia Dewi Alie Sutjiadi Aloysia Pranata Alwansyah, Adam Ahmad Amalia Iskandriani Anandaputri, Elisabet Anandita, Rina Andayani Andayani Andre Depeda Prantino Angela Anjelier Anggia Elfandina Anggie Putri Utomo Anggraeni, Adilla Anik Yudhaningsih Anisa Noviyanti Antonius TS Prabowo Anugraheni, Suci Apiet Ginanjar Aprilita Rina Yanti Eff Aqmarina Hidayah Ardian Pramana Wicaksana Arianto, Fajar Surya Aribowo, Teguh Arief Budiman Arief Budiman Arief Kusuma Arief Pribadi Arifin, Rendy Arifwandi, Setiana Arini Egi Tiarawati Ariyanti, Oktaria Dwi Asep Jailani Nuriapraja Asida, Diyah Asya Zahratur Rahma Awaliya Febby Ariyanti Azizah, Fadilah Nur Baiq yuliana Andriani Putri Baiq Yuliana Andriani Putri Barlian Susanti Budhi Fahlevi Budhy Vipyana C.S.P. Wekadigunawan Caecilia Kwarti Krist Marsiwi Cahyo Kusumo Wijoyo Calvien Pradiptha Giovannie Candra Saputra Casmun Casmun Chartini Chartini Chatarina Umbul Wahyuni Christian Elizar Christian Tobing Christian, Eric Ciputra, Kurniawati CSP Wekadigunawan Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Daniel Hero Fersil Punuindoong Danuadji, Kristian Dany Prastio Darmansah Darmansah Darmansah Darmansah DARYANTI DARYANTI Debby Andriany Derris, Frima Desvi Anggrianda Dewanto, Heru Dewi ANGGRAENI Diah Ayu Ambarini Dian Alfia Purwandari Dian Alfia Purwandari Dian Primavera Widodo Diana Aulia Nuroktavia Diana Fajar Wati Diana Fajarwati Diana Fajarwati Diana Fajarwati Diana Fajarwati Diana Fajarwati Diana Fajarwati Dihin Septyanto Diki Ihwan Mulhaedi Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Imam Perdana Putra Dinda Ayu Fatmawati Dramawan, Yosep Dudi Permana Dwi Handoko Dwi Joko Siswanto Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Hamdi Edi Suwito Edi Suyitno Ega Bonar Bastari Egi Supriatna Eka Mahareni Hamidah Eko Tama Putra Saratian Eko, Ferdianyah El Khair, Minanda Eli Susiani Br Ginting Elprida Sidabutar Elson, Morten Endang Ruswanti Endang Ruswanti Erland Perdana Erlyn Shukma Dewi Eufrosina Nona Ranti Evan Stiawan Evi Susanti Evi Susanti Fachmi Firzandi Prima Fachmi Tamzil Fachra Nur Fadilla Fadilah Nur Azizah Fadilah Nur Azizah Fahrizal, Garsa Fajar Surya Arianto Fakhrudin Fakhrudin Fara Hajar Puspita Putri Faschruella Maudhiky Fathul Amal Syamsul Arifin Fauzan, Alfian Kurnia Febry Nur Fauzi Felicia Indriana Feri Putra Wilujeng* Ferry Pantjoro Prihambodo Fifi Fifi Fifiana Teresia Lilianira Fina Mirri Barlian Isa Franky Franky Frisky Valentina Hutagalung Frizky Ramadhan Ghina Salsabila Gunawan Gunawan Gunawan Gunawan Gusnawati, Asma Hadinata, Thomas Hadriyanto Hadriyanto Hafidz Aima Hafidz, Ikramina Larasati Hazrati Hamdi , Edi Hamidah, Eka Mahareni Hanafi, Kemal Muhammad Hanartyo, Ernawan Dwi Hanifatul Riskiya Hanut Priyanto Harefa, Puput Tri Kasih Harefan Arief Hari Sapto Yudiarso Havidz Aima, Havidz Helmy Nur Efendi Yusuf Hendra Lesmana Hendro Hendro Heppy Meilysthia Putri Herriyanto Kurniawan Hery Darmawan Heskiano Heskiano Hilmy, Muhammad Reza Hulman Wesly Husein Umar Husni Imron Iis Kurniasari Ikraman Ikraman Ikramina Larasati Hazrati Hafidz Ikramina Larasati Hazrati Hafidz Ikramina Larasati Hazrati Hafidz Ikramina Larasati Hazrati Havidz Ilyani, Dian Indah Maulina Dewi Indartinah, Septi Indradewa, Rhian Indriyanti, Winny Ira Sita Ningrum Irawati Irawati Irfan Irfan Irfan Noviandy Aulia Iskandar , Muhammad Dhafi Iskandar, Muhammad Dafi Iskandriani, Amalia Itta Sari Jauharun Niam Jayanti Mayasari Simamora Jennifer Kristiani Adam Jesslyn Valentina Jonathan Jodi Widardi Johanes Tantra Wijaya Joni Agam Jono, Afia Karisma Amirahfatin Kartika Sari Karyono Karyono Kawalta Tarigan Ketut Sunaryanto Ketut Sunaryanto Ketut Sunaryanto Ketut Sunaryanto Ketut Sunaryanto Ketut Sunaryanto Ketut Sunaryanto Kiki Kiki Kishen Kishen Krishanty Eka Putri Kristian Danuadji Kristiana Widiawati Kustiawan, Unggul Kusumapradja, Rokiah Lazuardi, Tazqia Nabila Lelly Cholilah Hasyim Lianti, Lovinda Liany Halim Lidwina Friska Adriana Pijoh Lili Nurlitasari Loke Fristanto Lovinda Lianti Lulik Sri Adarini Luthvi Rachman Ervianto M. 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Reza Hilmy Made Ngurah Aditya Paramartha Maria Agnes Vetter Marudut Sitanggang Mashudi, Daniel Maswani Maswani, Maswani Mauritius Kurniawan Mediana Surya Melani Widyawati Sidharta Melissa Melissa Melni Rohana Meryandani, Pratiwi Meydi Nindia Larasati Mochamad Soelton Mohamad Reza Hilmy Mohammad Munir Muhamad Yusuf Firdaus Muhammad Dafi Iskandar Muhammad Dhafi Iskandar Muhammad Dhafi Iskandar Muhammad Farhan, Fahri Muhammad Iqbal Ramadhan Muhammad Reza Hilmy Muhammad Rully Firmansyah Muharom, Ahmad Muhmin, Andi Hidayat Munatsir Oteiba Musyafri, Musyafri Muvinna Adnal Haq Nadia Widni Putri Najihatun, Najihatun Nanda Putra Nasution, Titi Anggraeni Negoro, Dimas Negoro, Dimas Angga Nerissa Arviana Ni Kadek Ayu Kusherawati Ni Putu Diah Wahyuni Niko Garuda Adiyono Ningrum, Ira Sita Nisa, Puspita Chairun Nofierni, Nofierni Noviana Puspitasari Noviati Noviati Novita Sari Enny Astuti Novita, Irene Nur Hasanah Nuraini Setiawati Suwarni Nurhayati Achmad Ratina Nurwijayanti Octaviani Poerwosasmita Phing, Lie Prasetyo, Ribut Prasetyo, Wisnu Budi Prihartanto Dwi Saputra Prima, Patra Batam Primasatria Edastama, Primasatria Priyo Hadi Susananto Puji Astuti Puji Astuti Purwandari, Dian Alfia Pusaka, Semerdanta Pusaka, Semerdanta Putri Utami, Sari R Rojuaniah R Rojuaniah Rachmawati Putri Utami Rafida Rafsanjani Ramadani, Shafira Hafsari Ramadhan*, Gilang Ramdhani, Dadan Ranti, Eufrosina Nona Ratih Pratiwi RATNA INDRAWATI Ratna Indrawati Lestariani Ratna Syaka Aprilda Redhenta Helmi Firdaus Reni Afriani Revin Prasetia Rezki Aulia Rhian indradewa Ria Oktaviani Rian Adi Pamungkas Rian Adi Pamungkas Rianti, Neva Rahma Ribut Prasetyo Riedho Agustian Rifsha Egiannelyandra Rina Anindita Rinaldy Rinaldy Rio Ramadhan Risa Bela Riskung Karim Marsuki Rita Wahidi, Kemala Rival Cahya Setiawan Rizaldy Baskara Rizki Saputra Rizky Artadi Rodiah, Sinten Wanti Rois, Mohamad Roisyam Azmal Rojuaniah Rojuaniah , Rojuaniah Rojuaniah Rojuaniah Rojuaniah Rojuaniah Rojuaniah Rojuaniah Rojuaniah Rojuaniah Rojuaniah Rojuaniah Rojuaniah, R Rona Novia Rosita Rosita Rufyan E. Sofyan Rustanto, Agung Ryan Perdana Putra Safara Putri Maharani Safuan Safuan Samerdanta Pusaka Samerdanta Pusaka Samerdanta Pusaka Samerdanta Pusaka Santi, Evi Sari, Bayu Mayang Satifa, Oriza Savira, Karin Putri Selfiani Selfiani, Selfiani Sella Rosella Semerdanta Pusaka Semerdanta Pusaka Semerdanta Pusaka Semerdanta Pusaka Semerdanta Pusaka Septiyaningsih Septiyaningsih Serkandi Serkandi Shinta Shinta Sidiqurrohman, Dimas Satria Sigit Wisnu Dermawan Simon Petrus Hendrik Hutapea Sirait, Rizani Candra Sita Ningrum, Ira Sitorus, Jusuf Sonjaya, Trisna Sri Rahayu Ningsih Stiawan, Evan Suharyati Shafiyyah Sunaryadi, Ketut Sunaryanto, Ketut Sunaryato, Ketut Supriyadi, Ari Suryadiningrat, Yedi Sutrisno, Sutrisno Suwarto Suwarto Suwarto Suwarto Suwarto Suyanto Suyanto Suyitno, Edi Suyitno, Edy Swarmilah Hariani Syafriadi Cut Ali Syamsul Arifin Syara Syara Syara, Syara Syina, Ibnu Sylvia Christin Syuman Takdir Tahjoo, Anastina Tandion, Fifi Taryana Taryana Tati Nugrahati Teguh Maulana Teguh Wijaya Tigor Maruhum Hutapea Titi Anggraeni Nasution Tjung, Tjie Tri Handoko Tri Nurfitriati Triana, Silvi Tubagus Sirojudin Uli, Syahdani Unggul Kustiawan Unik Dwi Lestari Veithzal Rivai Zainal Vicky Ayu Efrilia Wahyu Agung Saputro Wahyudi, Ickhsanto Wati, Diana Fajar Wibisono, Kristian Wicaksono, Muhammad Andi Widiawati, Devi Wiejaya, Septian Wijoyo, Cahyo Kusumo Wiladiyah, Lala Winanta, Tang Tatang Winta Hendrawati Bu’ulolo Wirya, Yosephine Hannie Wiwin Gusnia Wulan Mawarti Yani Kurniawan, Yani Yani Soleha Yanto Ramli Yanuar Ramadhan Yeni Kamalia Yonatan Setiadi Yora Harzaviona Yudhaningsih, Anik Yudi Eriyanto Yudiarso, Hari Sapto Yudwi Erisha Yuliana Agustina Widiarta Z Zulhamiadi Zaini Abdilah