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Human Capital for Start-up Business Implementation over Home Care “4 Care” Application Programs Wisnu Budi Prasetyo; Tantri Yanuar Rahmat Syah; Semerdanta Pusaka; Dadan Ramdhani
Journal of Multidisciplinary Academic Vol 3, No 5 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

At present, business competition in the health care industry is getting tighter and encouraging companies to plan innovative HR fulfillment strategies. To capture market needs, companies must have added value to their human resources. In addition, PT Rembaka Catur Sekawan as a company that has the 4 Care brand must also have a good HR strategy to be able to compete with competitors. To compete and survive, the company's focus activities and business processes must concentrate on dynamic customer needs until the goals of meeting customer needs and customer satisfaction are met. Therefore, our initial business focused on how to educate about the importance of mobile-based health services so that customers are provided with ease in determining services without having to leave home or residence, but health workers are present before customers. To meet the dynamic needs of customers, a Human Capital Strategy is needed strong and capable and always follows the times
Human Resources Implementation Using the McKinsey 7S Method for Business Startup: Duck Nugget Frozen Food Ryan Perdana Putra; Tantri Yanuar Rahmat Syah; Semerdanta Pusaka; Rhian Indradewa
Journal of Multidisciplinary Academic Vol 3, No 3 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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The purpose of Nugget Duck-Duckan business plan is a company manufactures processed "nugget" meat derived from selected duck meat with hygienic quality standards. In order to produce quality and safe duck nuggets, the consumption duck nugget meat have provide to customer demand also for customer satisfaction. The basic analysis and operational thinking of Nugget Duck-Duckan business is carried out using stages or HR models consisting of strategy, system, skill, style, staffing, structure and share vision. Strategic location is needed to support this business over PT. Befindo Food located at Jl. Raya Narogong Blok Pv. Timur RT.3 / RW.1, Ciketing Udik, Bantargebang, Bekasi, West Java 17153. PT. Befindo Food have Duck-Duckan Duck Nugget product and produces processed "meat nuggets" from duck meat. In this study we analyze the business opportunity using questioner form over PT. Befindo Food to obtain success factor ratio. Here, the McKinsey 7s Framework was proposed to obtain sucess factor from correstpondent. This framework also used to analyze the internal aspects of a company's organization with 7 main elements such as Strategy, Systems, Skills, Style, Staff, Structure and Share values
Effect Of Distributive Justice And Procedural Justice On Work Engagement Muhamad Yusuf Firdaus; Evi Susanti; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 3, No 5 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The purpose of this paper aimed to explore whether perceptions of distributive and procedural justice are related to work engagement and possible relationship assessment between these two dimensions of justice. Here, we have 120 firefighters correspondent from the North Jakarta Fire Department. We analyse the observation data, using WarpPLS 6.0 software. The results showed that distributive justice and procedural justice were interrelated with one another. Furthermore, the procedural justice takes precedence over distributive justice in determining work engagement, followed by distributive justice. By highlighting the inter-relationships between the two dimensions of Justice, we offers useful insights into the underlying processes through which work can be improved through this interrelation. The findings also highlight the application of concepts such as relative deficiencies in the North Jakarta fire department to increase their level of work engagement.
Transformational Leadership Role in Human Resource Effectiveness Gunawan Gunawan; Rhian Indradewa; Tantri Yanuar Rahmat Syah; Diana Fajarwati
Journal of Multidisciplinary Academic Vol 4, No 6 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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This study aims to determine the relationship of transformational leadership with knowledge codification strategies. Here, transformational leadership with personalization strategies knowledge has codification relationship strategies with human capital and personalization strategies (effectiveness of human resources). In this study, we used quantitative data and structural equation modelling techniques to test the model. The confirmation factor analysis is performed to check internal reliability and data validity. Besides, the questionnaire form was adopted from previous literature. The results show a hypothesis testing with a real level of 0.05 obtained p-value of 0.000
Organizational Culture and Motivation over Mediated Performance by Organizational Commitment Syafriadi Cut Ali; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 3, No 4 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Public dissatisfaction with police detective's function has performed in conducting investigations, often makes the community not well served. A reports submitted does not necessarily revealed or fulfill a sense of justice. Therefore, the purpose in this study to assess the influence of organizational culture and motivation in police performance with mediated by organizational commitment. Here, we collect 195 respondents in police officers using Structural Equation Model (SEM). The results shows organizational culture influenced police performance, organizational culture influences organizational commitment, organizational commitment influenced police performance, motivation influenced organizational commitment and motivation influenced police performance.
Big Five Personality Traits and Reciprocal Relationship between Job Satisfaction and Job Performance Liany Halim; Rhian Indradewa; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 4, No 6 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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This study aims to connecting the relationship between three variables related to human resource management in a company namely personality traits, job satisfaction and job performance. This model was developed to build a hypothesis on how personality can increase job satisfaction and job performance and influence between job satisfaction and job performance. The survey was conducted from October 2019 to January 2020 through a Google form survey. Here, the 485 data were collected from correspondents which were then validated. In this study, we are using LISREL 8.7 to develop the model values. In addition, this study is contributing to add the findings compilation of clarify inconsistencies in previous findings between relationship of personality characteristics that most influence with job satisfaction and performance.
The Lean Government Concept and Design over Copy of Administrative Document on Building Tax Hadriyanto Hadriyanto; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 3, No 1 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Many countries have successfully to applied the Lean Government concept in administration sector especially over Indonesian government sector. The developing of government public sector is a right choices to improve service quality to the public. Thus, in this study aims to design Lean Government with DMAIC method and Lean Consumption Map tools (LCM), respectively. This method was used to increase positive impact over performance administrative copy document on building tax especially in the Badan Pendapatan Daerah (Bapenda) South Tangerang City. The result showed, a comparison between administrative document over Bapenda, South Tangerang City is different during quantitative observation from external and internal correspondence. To improve the service process over administrative copy document, we use DMAIC and Lean Consumption Map application. The significantly improvement has been obtained by the time over administrative copy document process in the Bapenda, South Tangerang City
Digital Channel and Customer Satisfaction on Financial Services Dian Primavera Widodo; Tantri Yanuar Rahmat Syah; Dimas Angga Negoro
Journal of Multidisciplinary Academic Vol 4, No 3 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The purpose of this study aimed to examine how perceived justice moderates the relationship between the benefits offered by digital channels on financial services among cross-age study and the consequences of satisfaction with digital channels. This research employs a model in which digital channels offers comprehensive benefits, satisfaction and consequences that favour digital channels in addition, the model also tests the moderating role of perceived justice and product innovativeness in this context. In this study, we analysed many surveys among people who had applied for loans through digital channels and collected at various age and occupational backgrounds. Here, we obtain the survey correspondent with a total of 138 questionnaires. Results shows the offered of digital channels are positively related to customer satisfaction. In addition, the two consequences of customer satisfaction were analysed with two mechanism such as loyalty and positive word-of-mouth. Uncertainty avoidance, perceived justice and product innovativeness was not a significant moderator in this study.
Affecting Factors over Repurchase Shop Intention at E-Commerce Industry Daniel Hero Fersil Punuindoong; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 4, No 2 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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The purpose of this research to analyze the direct effect of use perceived ease, trust, and enjoyment consumer airy rooms over application. This research method is analysis descriptive with causality model to obtain the correlation between variables. In this research we use Structural Equation Models (SEM) with Lisrell apps as a testing tool. The population of this research in airy rooms users around 103 respondents. The result shows that perceived ease of use cannot increase a customer repurchase intention through the application of airy rooms, however the perceived ease of use can increase customer trust and enjoyment by using the airy rooms application. Trusted feels can’t increase a customer intention to use the airy room’s application. Furthermore, enjoyment in use airy rooms’ applications can lead customer repurchase intention.
Service Quality, Customer Satisfaction, Customer Trust, and Customer Loyalty in Service of Paediatric Polyclinic Over Private H Hospital of East Jakarta, Indonesia Christian Elizar; Ratna Indrawati; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 4, No 2 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Customer loyalty is considered as an important key to the success and profit of a hospital, so that a decrease in the number of visits from old patients or subscribed patients in the paediatric polyclinic of Private H Hospital is a serious problem. The purpose of this research is to determine the effect of service quality on customer loyalty with customer satisfaction and trust as an intervening variable in the services of a paediatric polyclinic in Private H Hospital. In this study, we used SEM method on 190 respondents to obtain the result. Here, the test results show has met the criteria of Goodness of Fit in which the t-value of service quality to customer satisfaction is 14.71, service quality to customer trust is 16.10, service quality to customer loyalty is 2.16, customer satisfaction to customer loyalty is 0.83, and customer trust to customer loyalty is 3.13. Customer trust significantly mediates the effect of service quality on customer loyalty while customer satisfaction cannot serve as a mediator since about 70% of patients at the paediatric polyclinic of Private H Hospital are National Health Insurance (JKN) members. By maintaining customer trust through the provision of services based on hospital accreditation standards and continuous evaluation, customer loyalty will increase as marked by the re-visit of patients even though there are other paediatric polyclinics offering more, even customers will recommend the paediatric polyclinic of Private H Hospital to other people.
Co-Authors Abadi, Ferryal Abdul Karim Ambari Abu Naim Adhitya Pratamaputra, Nur Angga Adi Asriadi Sutisna Aditianata Aditianata Aditya Pratama Agnes Fiyonita Hatuopar Agung Hartanto Agus Cholik Agus Diyanto Agus Munandar Agusdini Banun Saptaningsih Agusdini Banun Saptaningsih Ahmad Hidayat Sutawijaya Ahmad Nuh Aima, Hafidz Aji Erlangga Aldhita Anggreliany Putri Alfian Kurnia Fauzan Alice Cynthia Dewi Alie Sutjiadi Aloysia Pranata Alwansyah, Adam Ahmad Amalia Iskandriani Anandaputri, Elisabet Anandita, Rina Andayani Andayani Andre Andre, Andre Andre Depeda Prantino Andri Subyakto Angela Anjelier Angga Negoro, Dimas Anggia Elfandina Anggie Putri Utomo Anggraeni, Adilla Anik Yudhaningsih Anisa Noviyanti Antonius TS Prabowo Anugraheni, Suci Apiet Ginanjar Aprilita Rina Yanti Aqmarina Hidayah Ardian Pramana Wicaksana Arianto, Fajar Surya Aribowo, Teguh Arief Budiman Arief Budiman Arief Kusuma Arief Pribadi Arifin, Rendy Arifwandi, Setiana Arini Egi Tiarawati Ariyanti, Oktaria Dwi Asep Jailani Nuriapraja Asida, Diyah Asriadi Sutisna, Adi Asya Zahratur Rahma Awaliya Febby Ariyanti Azizah, Fadilah Nur Baiq yuliana Andriani Putri Baiq Yuliana Andriani Putri Barlian Susanti Bonar Bastari, Ega Budhi Fahlevi Budhy Vipyana C.S.P. Wekadigunawan Caecilia Kwarti Krist Marsiwi Cahyo Kusumo Wijoyo Calvien Pradiptha Giovannie Candra Saputra Casmun Casmun Chartini Chartini Chatarina Umbul Wahyuni Christian Elizar Christian Tobing Christian, Eric Ciputra, Kurniawati CSP Wekadigunawan Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Daniel Hero Fersil Punuindoong Danuadji, Kristian Dany Prastio Darmansah Darmansah Darmansah Darmansah DARYANTI DARYANTI Debby Andriany Derris, Frima Desvi Anggrianda Dewanto, Heru Dewi ANGGRAENI Dhafi Iskandar, Muhammad Diah Ayu Ambarini Dian Alfia Purwandari Dian Alfia Purwandari Dian Primavera Widodo Dian Purwati, Wahyuni Diana Aulia Nuroktavia Diana Fajar Wati Diana Fajarwati Diana Fajarwati Diana Fajarwati Diana Fajarwati Diana Fajarwati Diana Fajarwati Dihin Septyanto Diki Ihwan Mulhaedi Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Imam Perdana Putra Dinda Ayu Fatmawati Dramawan, Yosep Dudi Permana Dwi Handoko Dwi Joko Siswanto E. Sofyan, Rufyan Edastami, Mayang Sari Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Hamdi Edi Suwito Edi Suyitno Ega Bonar Bastari Egi Supriatna Eka Mahareni Hamidah Eko Tama Putra Saratian Eko, Ferdianyah El Khair, Minanda Eli Susiani Br Ginting Elistia, Elistia Elprida Sidabutar Elson, Morten Endang Ruswanti Erland Perdana Erlyn Shukma Dewi Eufrosina Nona Ranti Evan Stiawan Evi Susanti Evi Susanti Fachmi Firzandi Prima Fachmi Tamzil Fachra Nur Fadilla Fadilah Nur Azizah Fadilah Nur Azizah Fahrizal, Garsa Fajar Surya Arianto Fakhrudin Fakhrudin Fara Hajar Puspita Putri Faschruella Maudhiky Fathul Amal Syamsul Arifin Fauzan, Alfian Kurnia Febry Nur Fauzi Felicia Indriana Feri Putra Wilujeng* Ferry Pantjoro Prihambodo Fetiana Pristianti Fifi Fifi Fifiana Teresia Lilianira Fina Mirri Barlian Isa Franky Franky Frisky Valentina Hutagalung Frizky Ramadhan Ghina Salsabila Gunawan Gunawan Gunawan Gunawan Gusnawati, Asma Hadinata, Thomas Hadriyanto Hadriyanto Hafidz Aima Hafidz, Ikramina Larasati Hazrati Hamdi , Edi Hamidah, Eka Mahareni Hanafi, Kemal Muhammad Hanartyo, Ernawan Dwi Hanifatul Riskiya Hanut Priyanto Harefa, Puput Tri Kasih Harefan Arief Hari Sapto Yudiarso Hartining Utami, Isnugraika Hasfa Latifa Havidz Aima Havidz Aima, Havidz Helmy Nur Efendi Yusuf Hendra Lesmana Hendro Hendro Heppy Meilysthia Putri Herriyanto Kurniawan Hery Darmawan Heskiano Heskiano Hidayah, Aqmarina Hilmy, Muhammad Reza Hulman Wesly Husein Umar Husni Imron Iin Inayah Iis Kurniasari Ikraman Ikraman Ikramina Larasati Hazrati Hafidz Ikramina Larasati Hazrati Hafidz Ikramina Larasati Hazrati Hafidz Ikramina Larasati Hazrati Havidz Ilyani, Dian Indah Maulina Dewi Indartinah, Septi Indradewa, Rhian Indriyanti, Winny Ira Sita Ningrum Irawati Irawati Irfan Irfan Irfan Noviandy Aulia Iskandar , Muhammad Dhafi Iskandar, Muhammad Dafi Iskandar, Uhammad Dhafi Iskandriani, Amalia Itta Sari Jauharun Niam Jayanti Mayasari Simamora Jennifer Kristiani Adam Jesslyn Valentina Jonathan Jodi Widardi Johanes Tantra Wijaya Joni Agam Jono, Afia Karisma Amirahfatin Kartika Sari Karyono Karyono Kawalta Tarigan Ketut Sunaryanto Ketut Sunaryanto Ketut Sunaryanto Ketut Sunaryanto Ketut Sunaryanto Ketut Sunaryanto Ketut Sunaryanto Kiki Kiki Kishen Kishen Krishanty Eka Putri Kristian Danuadji Kristiana Widiawati Kustianingsih, Diahwati Kustiawan, Unggul Kusumapradja, Rokiah Laila Fazrin Lala Wiladiyah Lazuardi, Tazqia Nabila Lelly Cholilah Hasyim Liany Halim Lidwina Friska Adriana Pijoh Lili Nurlitasari Loke Fristanto Lovinda Lianti Lulik Sri Adarini Luthvi Rachman Ervianto M. 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Reza Hilmy Made Ngurah Aditya Paramartha Maesaroh, Rita Maharani, Alyssa Maharani, Ratuna Marcellino Tiansjah Maria Agnes Vetter Marselinus Marudut Sitanggang Mashudi, Daniel Maswani Maswani, Maswani Mauritius Kurniawan Mediana Surya Melani Widyawati Sidharta Melissa Melissa Melni Rohana Meryandani, Pratiwi Meydi Nindia Larasati Mochamad Soelton Mohamad Reza Hilmy Mohammad Munir Mufridah Nur Muhamad Yusuf Firdaus Muhammad Dafi Iskandar Muhammad Dafi Iskandar Muhammad Dhafi Iskandar Muhammad Dhafi Iskandar Muhammad Dhafi Iskandar Muhammad Farhan, Fahri Muhammad Iqbal Ramadhan Muhammad Reza Hilmy Muhammad Rully Firmansyah Muharom, Ahmad Muhmin, Andi Hidayat Muliawan, Kenny Munatsir Oteiba Musyafri, Musyafri Muvinna Adnal Haq Nadia Widni Putri Najihatun, Najihatun Nanda Putra Nasution, Titi Anggraeni Negoro, Dimas Negoro, Dimas Angga Nerissa Arviana Ni Kadek Ayu Kusherawati Ni Putu Diah Wahyuni Niko Garuda Adiyono Ningrum, Ira Sita Nisa, Puspita Chairun Nofi Erni Nofierni, Nofierni Norma Etika Wati Noviana Puspitasari Noviati Noviati Novita Sari Enny Astuti Novita, Irene Novitasari, Cindy Nur Hasanah Nuraini Setiawati Suwarni Nurhayati Achmad Ratina Nurwijayanti Octaviani Poerwosasmita Patrick Lie, Juan Phing, Lie Prasetyo, Ribut Prasetyo, Wisnu Budi Prihartanto Dwi Saputra Prima, Patra Batam Primasatria Edastama, Primasatria Priyo Hadi Susananto Puji Astuti Puji Astuti Purwandari, Dian Alfia Pusaka, Semerdanta Pusaka, Semerdanta Putri Utami, Sari Putri, Heppy Meilysthia Rachmawati Putri Utami Rafida Rafsanjani Ramadani, Shafira Hafsari Ramadhan*, Gilang Ramdhani, Dadan Ranti, Eufrosina Nona Ratih Pratiwi Ratna Syaka Aprilda Redhenta Helmi Firdaus Regina Deka Sofia Reni Afriani Rere Novianti Revin Prasetia Rezki Aulia Rhian Indradewa Ria Atmaja, Dodi Ria Oktaviani Rian Adi Pamungkas Rianti, Neva Rahma Ribut Prasetyo Ridwan, Saepul Riedho Agustian Rifsha Egiannelyandra Rina Anindita Rinaldy Rinaldy Rio Ramadhan Risa Bela Riskung Karim Marsuki Rita Maesaroh Rival Cahya Setiawan Rizaldy Baskara Rizki Saputra Rizky Artadi Rodiah, Sinten Wanti Rois, Mohamad Roisyam Azmal Rojuaniah Rojuaniah Rojuaniah Rojuaniah Rokiah Rokiah, Rokiah Rona Novia Rosita Rosita Rufyan E. 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