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The Perception Effect of Justice, Recovery Disconfirmation, and Recovery Satisfaction to Positive Word of Mouth (In the Hotel Service) Fakhrudin Fakhrudin; Rhian Indradewa; Tantri Yanuar Rahmat Syah; Diana Fajarwati
Journal of Multidisciplinary Academic Vol 5, No 2 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The main key of the existence service provider or hotel is a consumer service. Therefore, hotels must be able to improve good service and quality to consumers to improve a good a good relationship between service providers with consumers. A business that is engaged in hotels, especially hotels, cannot be denied that competition between business people is getting tougher. Thus, in this study aimed to obtain value from the effect of the perception customer justice perception on Positive Word of Mouth through mediators such as recovery confirmation and inconsistency between expectations for recovery performance also recovery satisfaction. Anchored within the framework of the theory of justice theory and the theory of hope disconfirmation. The result shows a restoration of confirmation over, customer satisfaction is a form of a restoration of justice with T-value received by consumers to give confidence back to consumers who feel disappointed about the services performed by service providers or hotels. Thus, the disappointment forms of experienced by consumers will recover if service providers or hotels improve their services. In addition, a consumer feels satisfied and will make good statements about the hotel.
The Impact of Compensation, Motivation, and Job Satisfaction on Employee Performance Elprida Sidabutar; Tantri Yanuar Rahmat Syah; Rina Anindita
Journal of Multidisciplinary Academic Vol 4, No 1 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Employee Performance is the main concern for every company, due to employee performance can be a benchmark in the success rate from a company. Therefore, employee performance is the new one of interesting topics to research. In this study aimed to examine the effect of compensation, motivation, and job satisfaction on employee performance. To achieve this goal, data were collected by online survey of 150 employees. The collected data were analyzed using SPSS and Structural Equation Modelling (SEM). The results of this research are indicating if compensation, motivation, and job satisfaction can improve employee performance. Therefore, this research has several important conclusions for company management, if with compensation, motivation and job satisfaction; the employee's performance will increase
The Role of Empowerment and Work Environment on Employee Performance Supported Over Organizational Commitment Ria Oktaviani; Evi Susanti; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 4, No 5 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

This study aims to examine the effect of empowerment and the work environment on employee performance supported over organizational commitment so that conducting this test will benefit the parties concerned. In this study was conducted at eight manufacturing companies of road markings in Indonesia with 200 sampling data from employees. Here, we obtain the sampling data come from 25 employees at 8 companies, respectively. By using Structural Equation Modeling (SEM) approach assisted by the Lisrel (Linear Structural Relationship) program 8.8, we analyze employee performance support over organizational commitment. We obtain data observation from distribution surveys with quantitative method questionnaires. The results showed empowerment and the work environment were positively related to organizational commitment and employee performance. In this case the organizational commitment as a supporter of the influence of empowerment and the work environment on employee performance. Here, research results should be used for the development of human resource management science. Furthermore, this research has a contribution to manufacturing companies who needs to empower employees by giving authority and involvement in decision making so that performance improves. Thus, companies also need to condition a work environment that is conducive and supportive in every process of carrying out employee work so that it will improve employee performance.
The Influence of Relationship Marketing, Service Quality, and Customer Satisfaction on Customer Loyalty Over B2B Companies Ikraman Ikraman; Tantri Yanuar R. Syah
Journal of Multidisciplinary Academic Vol 3, No 5 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Customer loyalty is very important in a company to retain customers with customer loyalty function to reduce competition between competitors and reduce marketing costs. Customer loyalty can be affected by relationship marketing, service quality, and customer satisfaction. This study aims to find out how the influence of relationship marketing, service quality and customer satisfaction toward customer loyalty at PT. Alam Neur Nusapermai. In this study, we used a questionnaire which was distributed to 145 customers at PT. Nusapermai Neur, Nature of the data processed using SPSS 23 and AMOS 23. Here, we use secondary and primary data also data analysis using the SEM method. The result indicates that relationship marketing does not affect customer satisfaction, quality services to customer satisfaction, but satisfaction does not influence toward customer loyalty, relationship marketing does not have an effect on customer loyalty and service quality does not affect customer loyalty.
DeLone Model Assessment and McLean Information Success System Over Esa Unggul University Website Irawati Irawati; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 4, No 6 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

User satisfaction is the impact of a good information system. Here, user satisfaction can be influenced by several factors such as system quality, information quality, and user intensity. Thus, in this study aims to test and provide the empirical evidence also analyze the effect of system information quality and user intensity at user satisfaction. Here, we used a SEM model and used AMOS 23 to obtain the results. The result shows system quality has no effect on user intensity while information quality affects user intensity. Here, user intensity has no effect on user satisfaction due to system quality has no effect on user satisfaction. In addition, information quality has no effect on user satisfaction.
Social Media Marketing Relations, Brand Awareness to Brand Loyalty Through The Brand Image Heskiano Heskiano; Tantri Yanuar Rahmat Syah; Mohamad Reza Hilmy
Journal of Multidisciplinary Academic Vol 4, No 4 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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The increasing number of hospitals built by both private and government parties requires a hospital to be ready to compete both in competing with domestic hospitals and in competing with international hospitals. This study aims to analyze the effect of social media marketing activities, brand awareness of RSIA X on the brand loyalty of outpatients in the midwifery section with brand image as an intervening variable. This study uses a quantitative approach, survey methods and correlation techniques with a non-experimental design using a cross-sectional study approach with a sample of 160 patients who are outpatient in the obstetrics department of RSIA X and become a follower in social media accounts of RSIA X. Social media marketing activities, brand awareness are independent variables. Brand image is an intervening variable and brand loyalty is a dependent variable. This study uses a questionnaire using a Likert scale while testing data analysis using SEM. The results showed a social media marketing and brand awareness had a positive and significant effect on brand loyalty mediated by brand image.
Human Capital Strategy Implementation on Duck Nugget Frozen Food Business Over Start-Up Business Plan Rizaldy Baskara; Tantri Yanuar Rahmat Syah; Rhian Indradewa; Semerdanta Pusaka
Journal of Multidisciplinary Academic Vol 3, No 4 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Food industry it’s one of the centerpiece industry sectors as a private sector to increase national economic growth rate. Accordingly, PT. BEFINDO FOOD prefers to focus on food industry, specifically frozen food. The variants of processed food are potatoes, sausages, and nuggets also favored food by most Indonesians. However, duck meat as an one of protein source and familiar in Indonesian market due to contains high fat amount and cholesterol. In the fact, when the cholesterol of skin-off duck is compared to the chicken cholesterol it is proved that the amount of cholesterol from both ingredients are nearly similar and it is still considered healthy. Therefore, to encourage consumers to choose duck meat, the company need to reduce fat amount with smell in the production process. In addition, PT. BEFINDO FOOD needs to develop an innovation in the processing phase. In this study, PT. BEFINDO FOOD will develop the human capital in order to create qualified men who will involve in the duck nugget production.
Application of Lean Thinking Development: Case Study over Badan Pendapatan Daerah (BAPENDA), South Tangerang Based on Lean Government Ketut Sunaryanto; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 3, No 1 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Lean thinking is used to analyse manufacturing sector namely lean manufacturing over industrial process. In addition, the development lean thinking over government sector is a right choices to improve quality of government service. Thus, this aimed to test the Lean Government algorithm with Define, Measure, Analysis, Improve, and Control (DMAIC) and Lean Consumption Map (LCM) method over government service. By using comparison completion time over building tax object and registration file document at Badan Pendapatan Daerah (BAPENDA) South Tangerang. The result showed, Lean Government algorithm was successful to assess comparison method with Time Series Plot, Value Added Assessment, and Lean Consumption Map. In this study, we use qualitative research methods and interview with internal and external correspondence, respectively. We found that the DMAIC application and Lean Consumption Map inside the Lean Government algorithm will be improve the time of settlement document and service process over BAPENDA South Tangerang
Relationship Between E-Commerce Website and Product Quality Over Customer Satisfaction Kiki Kiki; Tantri Yanuar Rahmat Syah; Rina Anindita
Journal of Multidisciplinary Academic Vol 4, No 3 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

This study aimed to analyse the effect of E-commerce website and product quality to customer satisfaction. In this study, the analysis was done partially to see the effect of E-commerce website to customer satisfaction also product quality over customer satisfaction and simultaneously analyse e-commerce website with product quality to customer satisfaction. This study we use analysis Structural Equation Modelling (SEM) methods to analyse customer satisfaction. Here, the data observation was collected by questionnaire with 124 respondents in e-commerce website. The sampling technique was used based on willingness to be correspondent. From the analysis results, we obtain a significant influence between the variables simultaneously website between E-commerce and product quality to customer satisfaction. Partially have a positive and significant influence between the variables of E-commerce website to customer satisfaction. The variable quality of the product is partially positive and significant impact on customer satisfaction. Increased E-commerce website services and product quality must be continued and intensified by the provider to give satisfaction to the consumer.
Marketing Strategy and Business Model Canvas at Jeeva Works Corporation Abdul Karim Ambari; Tantri Yanuar Rahmat Syah; Rhian Indradewa; Semerdanta Pusaka
Journal of Multidisciplinary Academic Vol 4, No 2 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

One of the community needs especially for men is appropriate barbershop services desired haircut also suitable service time and attractive facilities. The existing barbershop has limitations in facilitating the haircut and desired customer over appropriate service time. Barbershop who can give service according to the hairstyle the customer need and the time that can be determined customers themselves are a new business model in Indonesia and in need business development. Jeeva Works Corporation is developing for facilitate customer needs by providing re-model and registration application technology supported by a hangout facility in the form of coffee shop. Barbershop with combination coffee shop gave birth to the trademark Jeeva Barber Coffee.
Co-Authors Abadi, Ferryal Abdul Karim Ambari Abu Naim Adhitya Pratamaputra, Nur Angga Adi Asriadi Sutisna Aditianata Aditianata Aditya Pratama Agnes Fiyonita Hatuopar Agung Hartanto Agus Cholik Agus Diyanto Agus Munandar Agusdini Banun Saptaningsih Agusdini Banun Saptaningsih Ahmad Hidayat Sutawijaya Ahmad Nuh Aima, Hafidz Aji Erlangga Aldhita Anggreliany Putri Alfian Kurnia Fauzan Alice Cynthia Dewi Alie Sutjiadi Aloysia Pranata Alwansyah, Adam Ahmad Amalia Iskandriani Anandaputri, Elisabet Anandita, Rina Andayani Andayani Andre Andre, Andre Andre Depeda Prantino Andri Subyakto Angela Anjelier Angga Negoro, Dimas Anggia Elfandina Anggie Putri Utomo Anggraeni, Adilla Anik Yudhaningsih Anisa Noviyanti Antonius TS Prabowo Anugraheni, Suci Apiet Ginanjar Aprilita Rina Yanti Aqmarina Hidayah Ardian Pramana Wicaksana Arianto, Fajar Surya Aribowo, Teguh Arief Budiman Arief Budiman Arief Kusuma Arief Pribadi Arifin, Rendy Arifwandi, Setiana Arini Egi Tiarawati Ariyanti, Oktaria Dwi Asep Jailani Nuriapraja Asida, Diyah Asriadi Sutisna, Adi Asya Zahratur Rahma Awaliya Febby Ariyanti Azizah, Fadilah Nur Baiq Yuliana Andriani Putri Baiq yuliana Andriani Putri Barlian Susanti Bonar Bastari, Ega Budhi Fahlevi Budhy Vipyana C.S.P. Wekadigunawan Caecilia Kwarti Krist Marsiwi Cahyo Kusumo Wijoyo Calvien Pradiptha Giovannie Candra Saputra Casmun Casmun Chartini Chartini Chatarina Umbul Wahyuni Christian Elizar Christian Tobing Christian, Eric Ciputra, Kurniawati CSP Wekadigunawan Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Dadan Ramdhani Daniel Hero Fersil Punuindoong Danuadji, Kristian Dany Prastio Darmansah Darmansah Darmansah Darmansah DARYANTI DARYANTI Debby Andriany Derris, Frima Desvi Anggrianda Dewanto, Heru Dewi ANGGRAENI Dhafi Iskandar, Muhammad Diah Ayu Ambarini Dian Alfia Purwandari Dian Alfia Purwandari Dian Primavera Widodo Dian Purwati, Wahyuni Diana Aulia Nuroktavia Diana Fajar Wati Diana Fajarwati Diana Fajarwati Diana Fajarwati Diana Fajarwati Diana Fajarwati Diana Fajarwati Dihin Septyanto Diki Ihwan Mulhaedi Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Imam Perdana Putra Dinda Ayu Fatmawati Dramawan, Yosep Dudi Permana Dwi Handoko Dwi Joko Siswanto E. 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