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The Effects of Service Quality, Experience, Consumer Satisfaction, and Brand Switching Behavior (Case Study of Karadenta Care) M. Rafid; Andriya Risdwiyanto; Kraugusteeliana Kraugusteeliana; Geofakta Razali
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 3 No. 2 (2023): Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v3i2.439

Abstract

Research at the Karadenta care clinicit aims to analyze the effect of service quality, consumer experience and variation-seeking behavior on brand switching. Consumer satisfaction is then used as mediation of consumer experience and service quality on brand switching. This study used a purposive sampling technique with a total of 82 respondents who were beauty clinic patients who had changed services from the previous beauty clinic and were currently using beauty treatments for 1 year at the current beauty clinic. Questionnaire data were processed using Partial Least Square (PLS) analysis with testing measurement model (outer) model and inner model with path coefficients. The results of the analysis show that service quality and customer experience have a significant effect on customer satisfaction. The variable of consumer satisfaction has a negative effect on variation seeking behavior and variation seeking behavior has a positive effect on brand switching, but consumer satisfaction has no effect on brand switching. The consumer satisfaction variable does not mediate service quality and consumer experience towards the switching of the Karadenta care brand.
COMPENSATION'S IMPACT ON EMPLOYEE ENGAGEMENT AND PERFORMANCE Kiki Farida Ferine; Andriya Risdwiyanto; Yogi Nurfauzi; Kraugusteeliana Kraugusteeliana
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 3 No. 2 (2023): Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v3i2.442

Abstract

Employee performance is one of the determining factors in a company's performance. Compensation, job satisfaction, and employee engagement are all factors that can influence employee performance. A coffee shop is a popular type of business in recent years. The rise in coffee shops and domestic coffee consumption over the last three years demonstrates this. The purpose of this study is to examine the effect of compensation on employee engagement and how it affects employees who work in high-end coffee shops. This study employs quantitative methods for causality research. The sampling technique used was accidental sampling, with 89 respondents from Tanaka coffee shops in Bandung Regency. The Structural Equation Model was used for statistical analysis in this study (SEM). According to the study's findings, compensation has a significant and positive effect on employee engagement because a higher salary increases employee engagement. Employee engagement has a significant and positive effect on employee performance because the employee pays more attention to the company; their performance will improve. Payment, on the other hand, has no significant impact on employee performance because low pay does not cause employees to perform poorly. Managers of coffee shops must pay attention to employee compensation and welfare in order to increase employee engagement and performance. on the other hand, it has no significant impact on employee performance because low pay does not cause employees to perform poorly. Managers of coffee shops must pay attention to employee compensation and welfare in order to increase employee engagement and performance. on the other hand, it has no significant impact on employee performance because low pay does not cause employees to perform poorly. Managers of coffee shops must pay attention to employee compensation and welfare in order to increase employee engagement and performance.
PENINGKATAN FINANCIAL BEHAVIOR MELALUI FINANCIAL LITERACY DAN FINANCIAL EXPERIENCE (STUDI PADA PELAKU UMKM DI INDONESIA) Sitompul, Pretty Naomi; Patni, Ni Luh Putu Suarmi Sri; Munir, Sjaiful; Kraugusteeliana, Kraugusteeliana; Indrianti, Merita Ayu
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.13090

Abstract

Penelitian ini dilatar belakangi oleh pentingnya financial behavior bagi pelaku UMKM untuk mengambil keputusan keuangan secara khusus dan meningkatkan kesejahteraan ekonomi bagi masyarakat secara umum. Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh financial literacy dan financial experience terhadap financial behavior. Penelitian ini menggunakan pendekatan kuantitatif. Penelitian ini dilakukan pada pelaku UMKM di Indonesia. Sampel penelitian ini sebanyak 50 pelaku UMKM dengan menyebar kuesioner melalui google form. Data yang terkumpul di analisis menggunakan regresi linier berganda. Hasil penelitian ini menunjukan bahwa 1) financial literacy berpengaruh positif dan signifikan terhadap financial behavior, 2) financial experience berpengaruh positif dan signifikan terhadap financial behavior, dan 3) financial literacy dan financial experience berpengaruh positif dan signifikan terhadap financial behavior. Hasil penelitian ini mengisyaratkan jika pelaku UMKM ingin meningkatkan financial behavior maka pelaku UMKM juga harus meningkatkan financial literacy dan financial experience.
PENGARUH TEKNOLOGI BLOKCHAIN TERHADAP EFISIENSI DAN KEAMANAN TRANSAKSI KEUANGAN: STUDI KASUS PADA INDUSTRI PERBANKAN DI INDONESIA Erari, Anita; Hartono, Pierdijono; Surahman, Bambang; Mahdi, Mahdi; Kraugusteeliana, Kraugusteeliana
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.13285

Abstract

This Research aims to see the influence of bloking technology on the efficiency and security of financial transaction, with a case study in the banking industry in Indonesia. The method in this research uses a combination approach, including analytical and descriptive approaches. The result of this research are that the use of this technology provides significant benefits in terms of safety and operational efficiency. This blokchain technology can increase transaction security and reduce the risk of fraud, besides that it can strengthen data integrity so that transactions are more efficient. This blokchain technology can increase transaction security and increase the trust of customers and banking authorities.
PENINGKATAN PENGGUNAAN FINANCIAL TECHNOLOGI MELALUI FINANCIAL LITERACY PADA GENERASI Z DI ERA SOCIETY 5.0 Baan, Roy Rocky Suprapto; Hartono, Pierdijono; Yuni, Veronika; Hasanah, Siti; Kraugusteeliana, Kraugusteeliana
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.13287

Abstract

In the current era of globalization, technological advances have become a new driver for economic growth, especially in the financial sector, where fintech has been able to become a new instrument to encourage growth in this sector. This research aims to find out whether there is an influence between financial literacy and the increased use of financial technology (fintech) in generation z in the era of society 5.0. The research method used is a quantitative method. The data used in this research is primary data where the data is obtained directly from respondents' answers to questionnaires distributed to generation z in Bandar Lampung City. The respondents of this research are generation z in Bandar Lampung City who were born in 1997-2005. Data analysis techniques use software Smart PLS vers 3.. The results of this research are that financial literacy has a positive and significant influence on the use of financial technology in generation z in the city of Bandar Lampung.
PELUANG DAN TANTANGAN MANAJEMEN SUMBER DAYA DALAM MENINGKATKAN PRODUKTIVITAS KARYAWAN DI ERA SOCIETY 5.0 Candra, Candra; Zahara, Zahara; Hakim, Fauzan; Lusono, Akhir; Kraugusteeliana, Kraugusteeliana
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.13710

Abstract

The Society 5.0 era presents various opportunities and challenges for resource management in increasing employee productivity. The main opportunities presented include the use of advanced technology. And challenges arise where with sophisticated technology, data security is the main thing. This research aims to look at the opportunities and challenges in increasing employee productivity in the era of society 5.0 . This research method uses library research, with the main source of this research coming from journals, articles or related books. The results of this research are opportunities, namely increasingly sophisticated technology, work flexibility, training and development as well as employee welfare and health. Furthermore, challenges include data security and privacy, technology adaptation, managing remote work, regulations and policies. To overcome all this, continuous training, flexible policies and support for mental well-being as well as investment in cyber security are expected.
Analisis Peran Pengeluaran Pemerintah, Investasi dan Pembiayaan Perbankan Terhadap Pertumbuhan Ekonomi Indonesia Irwan Moridu; Ardhana Januar Mahardhani; M. Umar Maya Putra; Intan Hesti Indriana; Kraugusteeliana
Jurnal Kewarganegaraan Vol 9 No 1 (2025): Juni 2025
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i4.4429

Abstract

Abstrak Penelitian ini bertujuan untuk menganalisis pengaruh pembiayaan perbankan, pengeluaran pemerintah, dan investasi terhadap pertumbuhan ekonomi di Indonesia. Jenis penelitian ini adalah deskriptif kuantitatif dengan menggunakan metode analisis Vector Error Correction Model. Hasil penelitian menunjukkan bahwa dalam jangka pendek variabel pembiayaan bank, pengeluaran pemerintah, dan investasi tidak berpengaruh signifikan terhadap pertumbuhan ekonomi di Indonesia, hal ini menunjukkan pembiayaan bank, pengeluaran pemerintah, dan investasi memerlukan waktu untuk berpengaruh terhadap pertumbuhan ekonomi di Indonesia. Namun dalam jangka panjang hasil penelitian menunjukkan bahwa pembiayaan bank syariah berpengaruh signifikan dan negatif terhadap pertumbuhan ekonomi, pengeluaran pemerintah mempunyai pengaruh yang positif dan signifikan terhadap pertumbuhan ekonomi di Indonesia, dan Investasi berpengaruh signifikan dan negatif terhadap pertumbuhan ekonomi di Indonesia. Kata Kunci: Pembiayaan Perbankan, Pengeluaran Pemerintah, Investasi
Evaluasi Capability Level Tata Kelola TI Berbasis COBIT 2019 untuk Mendukung Transformasi Digital Perguruan Tinggi Amalia, Rifka Dwi; Krisnanik, Erly; Kraugusteeliana
Jurnal Penelitian Teknologi Informasi dan Sains Vol. 4 No. 2 (2026): Juni: JURNAL PENELITIAN TEKNOLOGI INFORMASI DAN SAINS (JPTIS)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jptis.v4i2.3859

Abstract

The increasing role of information technology in higher education requires IT governance practices that are measurable, structured, and aligned with digital transformation objectives. Many higher education institutions have implemented various information systems to support academic, administrative, and managerial services; however, the existence of technology does not automatically ensure that IT processes are governed effectively. This study aims to evaluate the Capability level of IT governance using the COBIT 2019 framework in the context of a state university in Indonesia. A descriptive case study approach was applied through structured interviews, document analysis, and observation of IT governance practices. The evaluation focused on eleven Governance and Management Objectives across the EDM, APO, BAI, DSS, and MEA domains. The results show that most objectives are at Capability Level 1 (Performed), while only BAI01, BAI03, and DSS02 have reached Capability Level 2 (Managed). No evaluated objective has reached Level 3 (Established). The gap analysis indicates that the highest gaps are found in EDM03, APO12, and APO13, which relate to risk optimization, risk management, and security governance. These findings indicate that IT governance practices have been implemented but still require stronger formal policies, standardized procedures, documented controls, and integrated monitoring mechanisms. The study provides practical recommendations for improving IT governance through risk appetite definition, risk register development, information security policy, enterprise architecture blueprint, service level agreement implementation, and performance monitoring to support sustainable digital transformation in higher education.
The Role of Business Information Systems in Strategic Decision-Making: Implications for Innovation and Market Adaptation Fahrina Mustafa; Abu Muna Almaududi Ausat; Kraugusteeliana Kraugusteeliana
Jurnal Minfo Polgan Vol. 13 No. 2 (2024): Artikel Penelitian
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/jmp.v13i2.14099

Abstract

Business information systems have evolved into a crucial pillar of strategic decision-making across various organizations. With the accelerating changes in the business environment driven by technological advancements and globalization, information systems play a key role in providing the data and analysis necessary to support more precise and accurate decision-making. This research utilizes a literature review with a qualitative approach, drawing data from relevant literature sources. The primary data sources include scholarly articles accessed via Google Scholar, published between 2013 and 2024. The study reveals that business information systems are vital in supporting strategic decision-making, innovation, and market adaptation. The use of systems such as ERP, CRM, and BI provides access to real-time data essential for formulating more effective business strategies, improving operational efficiency, and responding swiftly to market changes. Case studies from various companies, including Tokopedia, GoTo, and Astra International, demonstrate that optimal use of business information systems not only aids in identifying new business opportunities but also enhances the capability to innovate and adapt to evolving market dynamics.
Mengakselerasi Daya Saing UMKM melalui Inovasi Teknologi: Peran Strategis Literasi Digital Masyarakat dalam Mewujudkan Ekosistem Ekonomi Berbasis Platform Arjang Arjang; Ruth Mariana Bunga Wadu; Kraugusteeliana Kraugusteeliana
Jurnal Minfo Polgan Vol. 14 No. 2 (2025): Artikel Penelitian
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/jmp.v14i2.15190

Abstract

Transformasi digital telah menjadi landasan penting dalam meningkatkan daya saing Usaha Mikro, Kecil, dan Menengah (UMKM) di tengah dinamika ekonomi global yang berbasis teknologi. Penelitian ini bertujuan untuk mengkaji peran strategis literasi digital masyarakat dalam mendorong adopsi inovasi teknologi oleh UMKM, khususnya dalam konteks pembangunan ekosistem ekonomi berbasis platform. Metode yang digunakan adalah tinjauan pustaka dengan pendekatan kualitatif dan analisis deskriptif. Data dikumpulkan dari 50 artikel ilmiah yang diperoleh melalui Google Scholar dan situs kredibel lainnya dalam rentang waktu 1989 hingga 2025, kemudian diseleksi ketat dan menghasilkan 24 artikel yang relevan untuk dianalisis. Hasil penelitian menunjukkan bahwa literasi digital berperan sebagai katalis dalam proses adopsi teknologi, baik dalam peningkatan efisiensi operasional, pengembangan pasar digital, maupun dalam memperkuat daya saing UMKM secara keseluruhan. Studi ini juga mengidentifikasi bahwa keberhasilan transformasi digital UMKM sangat bergantung pada kesiapan masyarakat dalam memahami, mengakses, dan menggunakan teknologi digital secara efektif. Penelitian ini memperluas pemahaman teoretis dengan mengintegrasikan kerangka Technology Acceptance Model dan Diffusion of Innovations Theory, serta menekankan pentingnya sinergi antara pemerintah, platform digital, komunitas, dan pelaku usaha dalam membangun ekosistem digital yang inklusif dan berkelanjutan.
Co-Authors Abdul Karim Abdurrahman Sadikin Abu Muna Almaududi Ausat Agustian Zen Ahmad Junaidi Ahmad Subagiyo Airlambang, Dwiki Akhir Lusono Alam, Sitti Nur Alfiatun Masrifah Alviansah, Yoga Pratama Amira Novalinda Ananda Alvi Al Fadhli Anandar, Rafika Andik Adi Suryanto Andik Bintoro Andriya Risdwiyanto Anita Erari Anita Muliawati Anwar Nassihin Ardhana Januar Mahardhani Arief Yanto Rukmana Arijanti, Susi Arjang Arjang Artika Arista Asri Ady Bakri Asto, Gelar Astuti, Rini Puji Awaludin, Dipa Teruna Az Zaakiyyah, Hizbul Khootimah Azhar Andika Putra Azim Zaliha binti Abd Aziz Bahtiar Efendi Bakri, Asri Ady Bakti, Rizal Bambang Bambang Saras Yulistiawan Bambang Saras Yulistiawan BAMBANG SURAHMAN Bambang Winardi Baren Sipayung Bayu Wibisono, M Bekti Setiadi Buamonabot, Irfandi Buyung Firmansyah Candra candra Candra Candra Chairul Anwar Chevy Herli Sumerli Cipta Sekarrini Darmo, Cahyo Pambudi David Rindu Kurniawan Defi Irwansyah Della Chintiya Dewi Dendy K. Pramudito Deni Mahdiana Devin Mahendika Diana Dyah Damayanti Diawati, Prety Diki Prayugo Wibowo Dikky Suryadi Dwi Asa Verano Edy Winarno Eggy Giofandi EKO BUDIYANTO Endang Surjati Erly Krisnanik Erly Krisnanik Ernawati, Iin Ernie C. Avila Eva Solina Gultom Fadilla Putra Karnasyah Fairuzzaki, Rizal Alief Faiz Firstian Nugroho Fauzan Hakim Fidi Setyawan Fifto Nugroho Firdaus Firdaus Firdaus, Urzaiz Khairi Firman Aziz Fitri, Nurul Ainil Fitriana Fitriana Frans Sudirjo Frans Sudirjo Frans Sudirjo Fryda Fatmayati G. Gunawan Geofakta Razali Gideon Setya Budiwitjaksono Hadi Sutrisno Hakim, Fauzan Hamonangan Kinantan Prabu Hamzar Hamzar Hana Hanifah Hartono, Pierdijono Hasan Shofiyyur Rahman Hefri Yodiansyah Helena Nurramdhani Irmanda Hendri Hermawan Adinugraha Hendrikus Haipon Hendy Tannady Heri Purwanto Herlina Jayadianti Heryadi, D Yadi Hesti Indriana, Intan Hizbul Khootimah Azzaakiyyah I Gede Susrama I Gede Susrama Mas Diyasa I Gede Susramae Ika Nurlaili Isnainiyah Ikna Awaliyani Ilham Arief Indra Permana Solihin Indra Rustiawan Indra Rustiawan Indriasari, Vini Intan Hesti Indriana Intan Hesti Indriana Intan Hesti Indriana Ira Modifa Tarigan Irwan Moridu Ishak Bagea Islami, Ahmad Ibnu Itot Bian Raharjo Iwan Adhicandra Iwan Adhicandra Iwan Adinugroho Iwan Henri Kusnadi Jeffriansyah Dwi Sahputra Amory Johan Su Kamaruddin, Ilham Karya Suhada Khairani, Fatia Khursatul Munibah Kiki Farida Ferine Laksono Trisnantoro Laros Tuhuteru Lawi, Arwin Lili Fadli Muhamad Lusono, Akhir M. Indre Wanof M. Rafid Mae, Patricia Nessa Mahardhani, Ardhana Januar Mahdi Mahdi Mahdi Mahdi, Mahdi Mas'ud Muhammadiah Maulana, Ibnu Panji Mekar Meilisa Amalia Merita Ayu Indrianti Mesri Welhelmina Nisriani Manafe Metris, Diksi Moch Arif Hernawan Moh. Solehudin Mohamad Bayu Wibisono Mohamad Trio Febriyantoro Mohammad Faishal Abyansyah Mokodompit, Eliyanti Agus Muchamad Sobri Sungkar Muh. Hanif Muh. Safar, Muh. Muhamad Risal Tawil Muhamad, Lili Fadli Muhammad Abigail Athallah Muhammad Ade Kurnia Harahap Muhammad Adrezob Muhammad Alif Nadin Putra Muhammad Faisal Muhammad Farhan Muhammad Ikhwani Muhammad Rafli Alfiardi Muhammad Rif'an Dzulqornain Muhammad Subandi Muhammad Umar Maya Putra Muliawai, Anita Mulyantini, Sri Munir, Sjaiful Musiana, Musiana Musran Munizu Mustafa, Fahrina Mustain, HM. Mudjib Mutia Hasanah Napu, Fithriah Nasruddin Khalil Harahap Nasution, Habibi Azka Nayla Tinneke Kusmawardhani Neny Rosmawarni Ni Luh Putu Suarmi Sri Patni Nisaul Husna Noor Falih Nordiansyah, Muhammad Novi Rahayu Nur Asini Nurfalah, Abdu Hafizh nurfathi, Savira Nurlaili Rahmi Nurul Hikmah Octavia, Pipin Oetomo, Dedy Setyo Oh Zi Jian Permana Solihin, Indra Pierdijono Hartono Prihandoko . Putra, Naufal Rizki Rachmadi Indrapraja Rahmat Rahmat Rahmawan, Fauzan Ahmat Rahmawati, Rahmawati Ramdhan Kurniawan Regina Juliyanti Manalu Rhena J Rhena, Rhena Rifka Dwi Amalia Rinovian Rais Robbi Rahim Roy Rocky Suprapto Baan Rudhy Ho Purabaya Ruth Mariana Bunga Wadu S. Sujito Sadikin, Abdurrahman Saebani, Akhmad Saludin Muis Saludin Saludin Saragih, Andhara Carol Satria Yudha Widjaya Sayidina Az Zahwa, Shahnaz Gladys Septiana Ningtyas Septina, Dina Silvy Sondari Gadzali Simanullang, Sanco Siti Hasanah Siti Hasanah Siti Khofifah Munjiyanti Sitompul, Pretty Naomi Sitti Nur Alam Sjaiful Munir Sri Purwati Sri Wahyuningsih, Suluh Suherlan Suherlan Suherlan Sukarni Sultan Hady Sunday Ade Sitorus Surahman, Bambang Surya, Sara Suryadi, Dikky Suryani Suryani Susanti, Putu Herny Susatyo Adhi Pramono, Susatyo Adhi Suseno Suseno Susi Indriyani Susi Indriyani Sutrisno, Sutrisno Syamsuri Syamsuri Tanti Widia Nurdiani Tanti Widia Nurdiani Tanti Widia Nurdiani Taqrim Ibadi Taufiq Dwi Cahyono Theresiawati Titin, Titin Tjahjanto Tjahjanto Tjahjanto, Tjahjanto Tri Rahayu Tri Rahayu Tri Wahyono , Bambang Tri Wahyono, Bambang Triwahyono, Bambang Triyanto, Alzidan Arif Turyandi, Itto Violin, Vivid Wardhani, Naritha Cahya Wenda, Alex Wibowo, Gentur Wahyu Nyipto Widiastiwi, Yuni Widjaja, Warkianto Widya Cholil Wijaya, Vera Wirawan, Rio Yeanne Vitrin, Irene Cindy Yenny Febrianty Yessica Siagian Yogi Nurfauzi Yoseb Boari Yuni, Veronika Yuniar, Erina Zahara Zahara Zahara Zahara Zahra, Medina Nurul Zaidiah, Ati Zalfie Ardian Zaskia Maharani Zen, Agustian Zulkifli