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Pelayanan Penerbitan Buku Pelaut Berbasis Online Harianty Anwar; Risma Niswaty; Sirajuddin Saleh
Jurnal Ilmiah Ilmu Administrasi Publik Vol 7, No 1 (2017)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (287.165 KB) | DOI: 10.26858/jiap.v7i1.3435

Abstract

Penelitian ini bertujuan untuk mengetahui gambaran Pelayanan Penerbitan Buku Pelaut Berbasis Online Pada Kantor Kesyahbandaran Utama Makassar. Untuk mencapai tujuan tersebut peneliti menggunakan teknik pengumpulan data melalui, dokumentasi, observasi, dan wawancara dengan jumlah informan sebanyak 8. Data yang diperoleh dari hasil penelitian diolah dengan menggunakan analisis kualitatif untuk mengetahui Gambaran Pelayanan Penerbitan Buku Pelaut Berbasis Online Pada Kantor Kesyahbandaran Utama Makassar. Mengingat pelayanan tersebut telah menggunakan pelayanan berbasis online dan sistem pelayanan satu atap sehingga dapat dilihat dari beberapa indikator yaitu: (1) identifikasi Persyaratan, (2) Indentifikasi Prosedur, (3) Identifikasi Waktu, (4) Identifikasi Biaya/Tarif, (5) Identifikasi Produk Pelayanan, (6) Penanganan Pengadaan Pengaduan. Adapun kekurangan dari pelayanan penerbitan buku pelaut berbasis online terdapat di beberapa indikator yang perlu ditingkatkan seperti identifikasi waktu dan penanganan pengadaan pengaduan.Kata kunci: Pelayanan, berbasis online
Effectiveness of Employee Performance at PT Telkom Mamasa Yenni Yenni; Levina Limbong Saratu; Risma Niswaty
Jurnal Ilmiah Ilmu Administrasi Publik Vol 14, No 2 (2024)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v14i2.77429

Abstract

Employee performance in providing services is the main indicator of an organization's success, because employees play a crucial role in ensuring that organizational tasks and functions are carried out effectively and efficiently. This study aims to determine the effectiveness of employee performance at PT Telkom Mamasa as well as the supporting factors and factors inhibiting the effectiveness of employee performance at PT Telkom Mamasa. This study is qualitative, using data collection techniques through observation, interviews and documentation. The results of this study indicate that the effectiveness of employee performance at PT Telkom Mamasa is running "effectively". This is shown in the work quality indicator, PT Telkom Mamasa employees comply with existing regulations in the office, one of which is regarding neatness in clothing, because a neat appearance is important for the first impression to customers and makes them comfortable. Work quantity indicator, PT Telkom Mamasa employees serve customers well and they complete their tasks on time or complete their work within a certain time period. Time utilization indicator, PT Telkom Mamasa employees are responsible for their work on time but sometimes obstacles occur if there are disturbances in the field at the same time and the employees make good use of time in completing their work. The factors that support employee performance include good teamwork, which helps facilitate coordination and task completion; Attractive incentives or bonuses can increase motivation to achieve targets; and adequate work tool support can increase efficiency and smooth work. While factors that hinder customer service include slow or frequently problematic systems or software, the pressure of handling many customers in a short time, and the potential for fatigue that reduces productivity
Co-Authors A. Hadijah Sulfiyani A. Muh Fadli A. Muhammad Fajar Maulana A. Muhammad Rivai A.A. Ketut Agung Cahyawan W AA Sudharmawan, AA Abd. Rahman Yus Abdul Muis Mappalotteng Ade Nurul Ayu Aras Afridha Noor Pewara Agatoni Buttang Ahmad Ahmad Ahmad Syaekhu Ahyar, M Ahnaf Nadewa Biyangsa Ahyar, Muhammad Ahnaf Nadewa Biyangsa Ainur Padli Alfiana Damasinta Ali Djamhuri Ali Mardana Alpen Rante Toding, Alpen Rante Amalia Nur, Mufridha Amalya, Andi Adhe Amelia, Putri Amsyir, Nur Shafira Ramadhani Anas Arfandi Andi Adhe Amalya Andi Ainun Abdillah Andi Anugrah Mahyuddin Andi Cudai Nur Andi Indra Ismayani Andi Intan Aulia Andi Kasmawati Andi Lusaima Andi Mahdiana Mardatillah Andi Muhammad Fadli Andi Nurul Abidah Ramli Andi Putri Tenriyola Andi Yusran Hasda Anita Harman Annisa Rezki Anshari Anshari Aprilia, Nadila Arimbi, Sita Aripahartati Devi Aris Baharuddin Aris Baharuddin Aris Baharuddin Aris Baharuddin Aris Baharuddin Arizkha Ainun Islamay Arizkha Ainun Islamay Arpin, Arpin Ashari Ashari Askar Askar Aslinda Aslinda Aslinda Aslinda Aslinda, Andi Aslinda, Aslinda Asma Asma Asmansyah Asmansyah Asmanurhidayani, Asmanurhidayani Asriani Asriani Asrin, Muhammad Assidiq, Yasir Aswita, Andi Aulia Anggraeni Nurdin, Aulia Anggraeni Ayu Ahsari Yusuf Ayu Amini Saputri Ayu, Asri Azis, Nur Dwika Cahyanti Badaruddin Badaru Bahar, St Sarah Ramadhani Bakhtiar Bakhtiar Besse Sry Malinda, Besse Sry Besse Wulandari Aziz Cahya Karmila dahyar daraba, dahyar Darul Arqham Darwis, Muh Delly Mustafa Dewi Sulfa Saguni Dian Andriani M Dian Ayu Aulia Syam Dian Meliani Yulis Dian Novitasari Diaz Rency Sesa Dwi Pratiwi Elvyra Elvyra Emy Safitri Erdi Fahmi Surya Abadi Fahmi Surya Abdi Fatmawada S FAUZIYAH Fifi Apriani Firman Umar Fitri Rahmi A. Rahman Fitriani Lengke Fitriyani, Dwi Audiyah Frans Dione, Frans Fuji Astuti Fuji Astuti Funna, Muh. Fikri Haedar Akib Haedar Akib Haedar Akib Haedar Akib Haedar Akib Haedar Akib Haedar Akib Haerati Haerati Haerul Haerul Hajrah Lestari AM Harcang Harcang Harianty Anwar Harmiati Sarman, Harmiati Harun Sally, Jihan Safira Rospitasari HASNAWI HARIS Hasnawi Haris Hasyim, Nasaruddin HERI, RIRIN NURFAATHIRANY Herlina Sakawati Herling Herling Herman Herman H Herman H, Herman Herman H. Hidayat, Andy Husnul Khaerati I Gusti Bagus Wiksuana Ika Reskiyanti Ilmawati Ilmawati Indah Sari Indah Tri Ayu Mustika Irsyad Dhahri Samad Irwan Irwan Isgunandar Isgunandar Isgunandar, Isgunandar Ismail jamaluddin Jamaluddin . Jamaluddin Jamaluddin Jamaluddin Jamaluddin Jamaluddin Jamaluddin Jhon Calvin Jonson Jumriani ., Jumriani Kamardy Anugrah Karmila, Cahya Khairunnisa, Putri Khatijah Khamzah S., Khatijah Khamzah Khusnul Hatimah Kidding, Apriliandis Flagfive Kris Deana Arima Astuti Kumar, Raju Lestari, Andiny Mulya Levina Limbong Saratu Lilis karlina, Lilis M. Nippi Tambe M.Pd S.T. S.Pd. I Gde Wawan Sudatha . Magfirah Magfirah Manan Sailan Mannayong, Jumalia MARIA BINTANG Maya Kasmita Mega Pertiwi, Mega Meikel Rumingan Meilyanti, Fifi Mila Angraeni Milyan, Milyan Mirdawati Mirdawati Mirdayani, Mirdayani Mismadewi Mismadewi Mizan Abdul Wahid Yabuno Mochdar Yanlua Mubarak Mubarak Muh Amin Muh Faizal Muh Guntur Muh Nasrullah, Muh Muh. Akbar Muh. Alfian Muh. Darwis Muh. Nasrullah Muh. Nur Yamin Muhajir Muhajir Muhajir Muhajir Muhammad Ahnaf Nadewa Biyangsa Ahyar Muhammad Amirul Haq Muhammad Aris Muhammad Gilang Renaldy Muhammad Guntur Muhammad Guntur Muhammad Guntur Muhammad Iqbal Muhammad Iqram Ikhsan Muhammad Naufal Muhammad Takdir, Muhammad Mukhlis, Zulhimmah Mulyani, Ika Murdi, Muthmainnah Musdalifah Musdalifah Mustika, Viki Nasaruddin H Nasaruddin H Nasaruddin H. Nasaruddin Hasyim Nasaruddin Nasaruddin Nasir Nasir Nasir Nasir Nasnidar Nasnidar Nasnidar, Nasnidar Nasrullah, Muh. Nasrullah, Muh. Natasya, Nursyamsi Nawir Rahman Nina Agustina Novayanti Sopia Rukmana Novayanti Sopia Rukmana Novayanti Sopia Rukmana S Novayanti Sopia Rukmana Syafrin Novayanti Sopia Rukmana, Novayanti Sopia Novianti Pratama Nur Rini Abdullah Nur, Andi Cudai Nurafni Ayu Lestari Amrul Nuralim Nurfadila Nurfadila Nurfadila Nurfadila, Nurfadila Nurfadilah Fajri Hurriyah Nurfadillah Aswari Nurhalisa Munawarah Nurhidayah Nurhidayah Nurmala Sari Nursafira, Nursafira Nurul Hikmah Nurul Jihan Pratiwi Onasis, Andi Pahrul, Pahrul Panca Rakhmat Purwandira, Ayu Putra, Virdi Putri Putri Rahmi, Siti Fadilah Rahyuni Rahyuni Regina Renrohan, Fadly Fadlun Reski, Mulia Rifani Sri Wahyuni Rifdan . Riska Amelia Riskayanti ., Riskayanti Rismang, Rismang Rismawati, Fitrya Lia Rivai, Andi Muhammad Rohman, Irva Yulia RR. Ella Evrita Hestiandari Rudi Salam Rumingan, Meikel S, Muh. Rizal S., Muh Rizal Sabahuddin, Sabahuddin Sakawati, Herlina Samaun, Nurlaila SATRIYAS ILYAS Sazwani, Nurul Seha Seha Selmiani Selmiani Shafira Ramadhani H Shofian Shofian Sirajuddin Saleh Sirajuddin Saleh Siti Syarifah Wafiqah Wardah Sitti Arhas Sitti Chaeriah Ahsan Sitti Hardiyanti Arhas Sitti Syarifah Wafiqah Wardah Slamet Riadi Cante SRI WULANDARI Sri Yuni St Istiqomah Sukmawati Sukmawati Sulham Winarto Sulham Winarto, Sulham Sulmiah, Sulmiah Suprianto Suprianto Suprianto Suprianto Suprianto Susanti Lastri Susi Susanti Syaekhu, Ahmad Syamsu Rijal Syarifuddin Syarifuddin Syarifuddin Syawal, Andi Bintang Tadampali, Andi Caezar To Tayeb, Abd. Muhaimin Tiwi Tiwi Tunggul Prasodjo Vebriani, Nunu Wahira Wahyuni Perdani Cindykiawan Wance, Marno Yamin, Muh Nur Yenni Yenni Yusi Irensi Seppa Yusi Irensi Seppa Yusuf, Ayu Ahsari Zulaika, Elvina Dwi Zulhimmah Mukhlis Zunaira, Zunaira