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Zamroni Zamroni
Universitas Islam Negeri Sultan Aji Muhammad Idris Samarinda
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Neuroscience Physics Public Health Social Sciences Other

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Journal : JURNAL EKONOMI

 1 
ANALISIS PENGARUH KUALITAS PELAYANAN, KEPUASAN NASABAH, KEPERCAYAAN DAN KOMITMEN TERHADAP LOYALITAS NASABAH (Studi pada PT. Bank Rakyat Indonesia Tbk. Cabang Cilacap) Zamroni, Zamroni
JURNAL EKONOMI Vol. 5 No. 1 (2014): Jurnal Ekonomi - Februari 2014
Publisher : JURNAL EKONOMI

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The research was conducted on customers of PT. Bank Rakyat Indonesia Tbk. Cilacap branch with the title: "The Effect Analysis of Service Quality, Customer Satisfaction and Customer Loyalty belief systems (Study on PT Bank Rakyat Indonesia Tbk. Branch Cilacap). The purpose of this study was to determine the effect of service quality, customer satisfaction on trust, commitment and loyalty PT Bank Rakyat Indonesia Tbk Cilacap branch. The analytical tool used Structural Equation Modeling (SEM).From the research and analysis of the data it is concluded that: Quality of service and significant positive effect on customer satisfaction, the higher the quality of service higher customer satisfaction. Quality of service and significant positive effect on confidence, the higher the quality of service the higher customer confidence. Quality of service and significant positive effect on customer loyalty, the higher the quality of service higher customer loyalty. Customer satisfaction and a significant positive effect on confidence, the higher the higher the customer satisfaction customer confidence. Customer satisfaction and a significant positive impact on customer loyalty, higher customer satisfaction higher customer loyalty. Confidence positive and significant effect on customer loyalty, higher customer loyalty confidence higher. Customer satisfaction and a significant positive effect on commitment, the higher customer satisfaction the higher the customer commitments. Confidence positive and significant effect on the commitment, the higher customer. Commitment positive and significant effect on customer loyalty, higher customer loyalty. Confidence is able to mediate the effect of customer satisfaction on customer loyalty. Commitment is able to mediate the effect of customer satisfaction on customer loyalty.Based on the above conclusion, to increase customer loyalty, the quality of service should be improved by increasing the indicators: tangibles, reliability, responsiveness, assurance and empathy. And PT. Bank Rakyat Indonesia Tbk. Branch Cilacap boost confidence and commitment to improving customer satisfaction better. Keywords: Quality of Service, Customer Satisfaction, Trust, Commitment and Customer Loyalty
Pengaruh Motivasi dan Locus of control Terhadap Minat Entrepreneur Pada Mahasiswa STIEM Cilacap Zamroni, Zamroni
JURNAL EKONOMI Vol. 6 No. 2 (2016): Jurnal Ekonomi - Agustus 2016
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This study aims to examine and analyze the effect of motivation and locus of control on the entrepreneurial interest of students of STIE Muhammadiyah Cilacap.The sample in this study were students of STIE Muhammadiyah Cilacap totaling 50 respondents using interval data. This type of research was survey research using questionnaires, tests, interviews. In writing this thesis, the author will use two data sources consisting of primary and secondary data sources. Data analysis techniques used in the study using validity, reliability, classical assumption test, multiple linear regression analysis, hypothesis testing and determination test. The results showed X1 has a significant effect on entrepreneurial interest, X2 has a significant effect on entrepreneurial interest, X3 has a significant effect on interest entrepreneurship. X1, X2, simultaneously have a significant effect on interest in entrepreneurship with a contribution of 35.9%, while the remaining 64.1% is influenced by other factors not examined. Keywords: Motivation, Locus Of Control, and Entrepreneurial Interest.
Analisis Faktor-Faktor Yang Mempengaruhi Kredit Bermasalah Di Bank BRI Unit Gumilir Cilacap Zamroni, Zamroni
JURNAL EKONOMI Vol. 5 No. 1 (2014): Jurnal Ekonomi - Februari 2014
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The purpose of this study to Analyst Factors that Effect Problem Loan in Bank Rakyat Indonesia Unit Gumilir Cilacap.. Innfluence Credit (5C) partially composed of Character (X1), Capacity (X2), Capital (X3), Collateral (X4), Condition of Economy (X5) against Smoothness Payments (Y) Installment Customers Bank Rakyat Indonesia Unit Cilacap, proving the influence Prerequisites Credits (Character, Capacity, Capital, Collateral, Conditions of Economy) simultaneously on the smoothness of Payments Installment of Customer in Bank BRI Unit Cilacap and prove variable (Character, Capacity, Capital, Collateral, Conditions of Economy) in which the most significant effect on the Payment Smoothness Installment of Customer in Bank BRI Unit Gumilir Cilacap..The study population is the Customer in Bank BRI Unit Gumilir Cilacap which amounts to 60 people. Sampling technique used sampling saturated. Collecting data using questionnaires designed using level Likert scale 1-5. Data analysis using SPSS structural model.The test results prove 1). Character (X1) partially significant effect on the smoothness of Payments (Y) Installment of Customer in Bank BRI unit Gumilir Cilacap with great influence 25.3%. 2). Capacity (X2) significant effect partially to the smoothness of Payments (Y) Installment of Customer in Bank Rakyat Indonesia Unit Gumilir Cilacap employee performance with great influence 26.7%. 3). Capital (X3) but not significant effect partially on Smoothness Payments (Y) Installment of Customer in Bank BRI Unit Gumilir Cilacap (1.1%). 4). Collateral (X4) significant effect partially to the smoothness of Payments (Y) Installment of Customer in Bank BRI Unit Gumilir against the influence of 27.5%. 5). Condition of Economy (X5) but not significant effect partially on Smoothness Payments (Y) Installment of Customer in Bank BRI Unit Gumilir Cilacap (0.7%). 6). Prerequisites Credit (5C) but not significant effect simultaneously on the smoothness of Payments (Y) Installment of Customer in Bank BRI Unit Gumulir Cilacap.Keywords:Character, Capital, Collateral, Capacity, Conditions of economy
PENGARUH DISIPLIN KERJA DAN GAYA KEPEMIMPINAN TERHADAP KEPUASAN KERJA KARYAWAN PADA PT. WOM FINANCE CILACAP Zamroni, Zamroni
JURNAL EKONOMI Vol. 5 No. 2 (2015): Jurnal Ekonomi - Agustus 2015
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Penelitian ini dilakukan untuk menguji pengaruh disiplin kerja dan gaya kepemimpinan terhadap kepuasan kerja karyawan baik secara simultan maupun parsial, dan untuk menguji variabel yang bepengaruh paling dominan terhadap kepuasan kerja karyawan pada Wom Finance Cilacap. Teknik analisis data yang digunakan adalah análisis faktor dan analisis regresi linier berganda. Hasil analisis menunjukkan bahwa variabel disiplin kerja dan gaya kepemimpinan berpengaruh signifikan secara simultan dan parsial terhadap kepuasan karyawan. Variabel gaya kepemimpinan menjadi variabel yang berpengaruh paling dominan terhadap kepuasan karyawan karena berdasarkan perhitungan analisis Standardized Coefficients Beta memiliki nilai terbesar.Kata kunci: disiplin kerja, gaya kepemimpinan, kepuasan kerja karyawanABSTRACTThis research were done, in order to determined the effect of the work discipline, leadership styles, and to the employee satisfaction either simultant or partial, to determine the most dominant variable that influenced the employee satisfaction in Wom Finance Cilacap. The technique that used is factor analysis and multiple regression analysis. The result of the analysis showed that the variables of the work discipline, leadership styles, has a significant communication simultan and also partial on the employee satisfaction. The leadership styles variable, became the most dominant variable that affected the employee satisfaction because based on the analysis calculation the Standardized Coefficients Beta has the greatest value.Keywords: work discipline, leadership styles employee satisfaction.
PENGARUH PERSEPSI KUALITAS DAN KEPUASAN KONSUMEN TERHADAP PEMBELIAN ULANG GAS 12 KG DI CILACAP Zamroni, Zamroni
JURNAL EKONOMI Vol. 7 No. 2 (2017): Jurnal Ekonomi - Agustus 2017
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The high interest in repurchasing reflects the level of customer satisfaction when deciding to adopt a product. The decision to adopt a product arises after consumers try the product and then there is a feeling of like or dislike of the product. Love for products can be taken if consumers have a perception that the product they choose is of good quality and can meet or even exceed the wishes and expectations of consumers. In addition, customer satisfaction is also considered because it will affect the interest in repurchasing.In other words, products that have good quality and can create customer satisfaction will have a high value in the eyes of consumers. The high interest in buying will have a positive impact on the success of products on the market.The type of research conducted is qualitative by using a sample of 30 people. The research method is by surveying and interviewing users of 12 kg LPG products for 3 months of use so that a representative research result can be obtained.Keyword:, customer satisfaction, service quality, repurchase interestAbstrakMinat beli ulang yang tinggi mencerminkan tingkat kepuasan konsumen ketika memutuskan untuk mengadopsi suatu produk. Keputusan untuk mengadopsi produk timbul setelah konsumen mencoba produk tersebut dan kemudian timbul rasa suka atau tidak suka terhadap produk. Rasa suka terhadap produk dapat diambil bila konsumen mempunyai persepsi bahwa produk yang mereka pilih berkualitas baik dan dapat memenuhi atau bahkan melebihi keinginan dan harapan konsumen.Selain itu kepuasan konsumen juga diperhatikan karena akan berpengaruh terhadap minat beli ulang.Dengan kata lain produk yang memiliki kualitas baik dan bisa menciptakan kepuasan konsumen akan mempunyai nilai yang tinggi di mata konsumen. Tingginya minat membeli ini akan membawa dampak yang positif terhadap keberhasilan produk di pasar.Jenis penelitian yang dilakukan bersifat kualitatif dengan menggunakan sampel 30 orang. Metode penelitian dengan survey dan wawancara pengguna produk LPG 12 kg selama penggunaan 3 bulan sehingga bias diperoleh hasil penelitian yang representative.Keyword : , kepuasan konsumen, kualitas pelayanan, minat beli ulang
Co-Authors Abdul Wahid Abdullah Abdullah Achmad Fawaid Achmad Febrianto Adibah, Almas Dwi Adriano Adriano, Adriano Agi Ma’ruf Wijaya Agung Pramono, Agung Ahmad Heru Romadhon Aini, Farida Nurul Akmal Mundiri Alamsyah, Muh. Nur Alfani, Lalu Ahmad Zainuddin Amir Amir Anggraini, Helda Yusfarina Anhar Anhar Anita Handayani Aprianto, Sigit Arbaiyah, Arbaiyah aristya, septian Armella, Rega Asiah Asiah Atun, Eli Nafi Badrus Syamsi Badrut Tamam Bagas Mukti Nasrowi Baharudin, Ahmad Ferry Baharun, Hasan Baisuni, Baisuni Bakhtimi, Muhammad Reza Bali, Muhammad Mushfi El Iq Basri Basri Budianti, Eni Budiyono Budiyono Chomariah, Chomariah Darnawi Darnawi Dasri, Maria Fontaine Devy Probowati Dewi, Innaya Rahmania Dewi, Yuriska Kurnia Dicky Firmansyah Diniy Hidayatur Rahman Djoko Heru Pamungkas Dr.Ir. Yunianta, DEA Driska Arnanto Edi Istiyono Ernawati Ernawati Esih Jayanti Evi Setiawati Faizzatul Jannah Fajar Rachmad Dwi Miarsa Fathor Rozi Fathul Lubabin Nuqul Firmansyah, Ahmad Fitri, Dinda Aulia Habib Anwar Al Anshori Habibi, Rab’ul Hadi, Ainun Feroza Halidi, Halidi Hamdi, Liwaul Hamsir Hamsir Hanafie, Imam Hanaya, Rizky Risa Hanifatur Rodiyah Haqqi, Firhan Aimareno Ilzam Hariadi Subagja Hasanah, Kusmiyatun Hayyi, Abdul Hefniy, Hefniy Herly Janet Lesilolo Hermawan Susanto Hermin Poedjiastoeti Herminarto Sofyan Huzna, Yosi Imam Junaris Imam Sujadi Imroh Atul Musfiroh Intitsal, Amiratul Fadilah Irawati, Ratrining Raras Istikharoh, Ummu Jannah, Imanisa Roudlotul Johan Andriesgo Juhairiah, Juhairiah Junaris, Imam Khalif Oktifan Yani Khoirunnikmah, Ifah Khojir Khuriyah . Kindy, Aulia Kirana, Ratih Kristamtini Kristamtini, Kristamtini Kukut, Julianus James Kurniawati, Oktavia Wahyu Kusumawati, Tri Mei La Raman Laelita, Dwi Respati Larasati, Peny Lasadara, Lasadara Latifah, Endah Nur Latifatus Saleha Lestari, Rini Eka Lishapsari Prihatini Lubis, Muhammad Rifai Lukman Sholeh Lumaurridlo, Lumaurridlo M Tahir M. Iqbal Ibrahim Hamdani Maemunah Maemunah Maizura, Nining Mardiana, Farida Mardianto Mardianto Maria Theresia Darini Marianti, Sri Marniati Kadir Marzukoh, Tutik Maulida, Maulida Miarsa, Fajar Rachmad Dwi Moh Sabran Sabran Moh. Anas Moh. Muslih Moh. Rofiki Muadin, Akhmad Muafin, Siti Akhlis Muali, Chusnul Mufid, Akhmad Musyafa Muhamad Fajri, Muhamad MUHAMMAD ALI Muhammad Amin Muhammad Fajri Muhammad Khairul Rijal Muhammad Nur Muhammad Solekhin Muhsin Muhsin Mukhamad Ilyasin Murti, Suryo Wisnu Muslihati Muttaqin, M Ridho Najamuddin, Abdul Malik Nasiah, Siti Nathania, Jovita Nikhmatul Ummah Ningrum, Nidia Ningrum, Yosi Huzna Nidia Ningrum Ni’am, Faiqun Nu'man, Agus Nuha, Moch. Syihabudin Nur Hidayah Nur Kholis Nurul Hidayati Nurvayanti, Nanik Okhtafia, Eka Sinta Pranata, Dwi Candra Qamariah, Sa’da Rachmah, Galby Silvia Rachmawan, Faizal Alief Raharjo, Artono Rahmawati, Oktalia Randi Muhammad Gumilang Riduan Riduan, Riduan Rohmawati, Eka Fani Rokaiyah, Siti Romadhon, Ahmad Heru Romadhona, Nurrizky Rusini, Rusini Sadara, La Saiful Anwar Santoso, Ajis Sesmiyati, Sesmiyati Sholikha, Nisa’ Ayuna Siti Kamilah, Siti Siti Nasiah Soebari, Titien Soewastiningsih Soetojo Soetojo Sofiyah, Khullatus Sri Nurhayati Sri Widata Sriayu, Rita Sudrajat, Ignatius Suprih Suharman Suharman, Suharman Sukamto, Agus Sumarno . Sunaryo Hardjowijoto Sunaryo, Yacobus Susilaningsih, Sri Endah Prasetyowati Sutarno, Sutarno` Suyata Suyata Syah, Susilo Romadon Syamsi, Badrus Tahir, Tahir taufikin, taufikin Tauk, Arnoldus Fikardi Turiono, Turiono Ubak, Arilla Ainda Ulum, Risma Anisa Zahrotul Umiarso Umiarso Utami, Relawati Margi Tri Wahdiansyah, Wahdiansyah Wahibur Rokhman Wahidatus Sholeha Wahyuni, Dwi Irma Wastuti, Wastuti Widi, Citra Ayu Rahmaning Wirathama, Ronaldo Wulandari Wulandari Yahya, Dhofirul Yasin, Alwyn Yuliana Anggraini Yuniarti Yuniarti Yuriska Kurnia Dewi Zulfadhli, Gian Agha Zulkifli Zulkifli