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Kinerja Perwakilan Ombudsman RI Bengkulu dalam Penyelesaian Sengketa Pelayanan Publik Afriani, Dinda; Suratman, Suratman; Nursanty, Nursanty
Iapa Proceedings Conference 2024: Resiliensi Indonesia dalam Pusaran Disrupsi Global
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2024.1055

Abstract

This research aims to analyze the performance of Ombudsman RI Bengkulu Representative in resolving public service disputes, focusing on five main indicators namely productivity, service quality, responsiveness, responsibility, and accountability. This research uses a qualitative approach with a case study method involving secondary data analysis and in-depth interviews with relevant parties. Triangulation techniques were used to ensure data validity and reliability. The results showed that the Ombudsman RI Representative of Bengkulu has managed to achieve a significant level of dispute resolution each year. However, the study also revealed several challenges, such as resistance from relevant agencies, lack of openness from the public in providing evidence and documentation, which affected the speed and quality of dispute resolution. The conclusion of this study confirms that, although the performance of the Ombudsman RI Representative of Bengkulu is in accordance with the established standards, there is still room for improvement, especially in terms of inter-agency coordination, as well as strengthening regulations and socialization to the public. The recommendations provided are expected to improve the effectiveness and efficiency of public service dispute resolution in the future. Penelitian ini bertujuan untuk menganalisis kinerja Perwakilan Ombudsman RI Bengkulu dalam menyelesaikan sengketa pelayanan publik, dengan focus pada lima indikator utama: produktivitas, kualitas layanan, responsivitas, responsibilitas, dan akuntabilitas. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus yang melibatkan analisis data sekunder dan wawancara mendalam dengan pihak-pihak yang terkait. Teknik triangulasi digunakan untuk memastikan validitas dan reliabilitas data. Hasil penelitian menunjukkan bahwa Perwakilan Ombudsman RI Bengkulu telah berhasil mencapai tingkat penyelesaian sengketa yang signifikan setiap tahunnya. Namun, penelitian ini juga mengungkap beberapa tantangan, seperti resistensi dari instansi terkait, kurangnya keterbukaan dari masyarakat dalam memberikan bukti dan dokumentasi, yang mempengaruhi kecepatan dan kualitas penyelesaian sengketa. Kesimpulan dari penelitian ini menegaskan bahwa, meskipun kinerja Perwakilan Ombudsman RI Bengkulu sudah sesuai dengan standar yang ditetapkan, masih terdapat ruang untuk peningkatan terutama dalam hal koordinasi antarinstansi, dan penguatan regulasi serta sosialisasi kepada masyarakat. Rekomendasi yang diberikan diharapkan dapat meningkatkan efektivitas dan efisiensi penyelesaian sengketa pelayanan publik di masa mendatang.
Policy Design on Regional Sports of Lubuklinggau City Suratman, Suratman; Sartika, Sartika
Iapa Proceedings Conference 2024: AAPA-EROPA-AGPA-IAPA International Conference 2024 Towards World Class Bureaucracy
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2024.1178

Abstract

This study aims to analyze and describe the policy design implemented by the Lubuklinggau City Government related to sports development to overcome the existing sports problems in the area. This study is important because it contributes to academic literature in the field of public policy. This research uses a descriptive qualitative approach to assess sports policy design in Lubuklinggau City. Data collection methods were conducted through field observations, in-depth interviews, and document analysis. Birkland's (2019) policy design theory categorizes policy design into five elements, which became the theoretical framework of this study. The research findings show that the Lubuklinggau City sports policy design has been prepared by considering field conditions and the need for increased development in the field of sports. This policy shows sociological suitability and considers the existing legal framework, socio-economic dynamics, and local potential. Based on the results and discussion, for the designed sports policy to overcome the existing problems, the government needs to involve the private sector, especially in increasing investment in the construction and maintenance of sports facilities and using comparative data to ensure the effectiveness of policy implementation. This study makes an important contribution to the literature on public policy design, especially in the field of regional sports.
Efektivitas Layanan Self- Servise Bahan Bakar SPBU Stasiun Pertamina Mengunakan Analisias Blbliometrik Misnah Azhari, Nur; Suratman, Suratman; Susanti, Is
Iapa Proceedings Conference 2024: Resiliensi Indonesia dalam Pusaran Disrupsi Global
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2024.1054

Abstract

This research examines the effectiveness of fuel self-service at SPBU Pertamina Station Rawa Makmur, Bengkulu City, using bibliometric analysis. Self-service is designed to improve efficiency and customer satisfaction in the refuelling process. Through bibliometric analysis, this research identifies current research trends and evaluation results from studies related to the implementation of self-service technology. Data were obtained from scientific publications, industry reports, and case studies. Results show that self-service implementation can reduce waiting time and increase customer satisfaction, although challenges such as technology adaptation and user training need to be addressed. The findings provide valuable insights for service development in the fuel industry, especially in the local context. This research is expected to guide service improvement strategies in petrol stations and the like. Penelitian ini mengkaji efektivitas layanan self-service bahan bakar di SPBU Stasiun Pertamina Rawa Makmur, Kota Bengkulu, menggunakan analisis bibliometrik. Layanan self-service dirancang untuk meningkatkan efisiensi dan kepuasan pelanggan dalam proses pengisian bahan bakar. Melalui analisis bibliometrik, penelitian ini mengidentifikasi tren penelitian terkini dan hasil evaluasi dari studi-studi terkait implementasi teknologi self-service. Data diperoleh dari publikasi ilmiah, laporan industri, dan studi kasus. Hasil menunjukkan bahwa penerapan self-service dapat mengurangi waktu tunggu dan meningkatkan kepuasan pelanggan, meskipun tantangan seperti adaptasi teknologi dan pelatihan pengTemuan ini memberikan wawasan berharga untuk pengembangan layanan di industri bahan bakar, terutama dalam konteks lokal. Penelitian ini diharapkan dapat memandu strategi peningkatan layanan di SPBU dan sejenisnya.
The Influence of Digital Leadership Toward Digital Transformation of Education Suratman, Suratman; Torres, Joel Mayo; Salehudin, Mohammad; Susmiyati, Sri; Sugiyono, Sugiyono
Southeast Asian Journal of Islamic Education Vol 7 No 2 (2024): Southeast Asian Journal of Islamic Education, December 2024
Publisher : Faculty of Education and Teacher Training of UINSI Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21093/sajie.v7i2.9052

Abstract

Digital leadership faces challenges in transformation, including inadequate internet access, limited funding, and low teacher digital competence. Moreover, institutions struggle to maintain learning quality and safeguard digital privacy. Organizational culture remains unprepared for digitalization, with insufficient strategies to adapt to change. These issues create anxiety among principals and teachers in integrating technology, while a lack of understanding of digital leadership within institutions hinders innovation and performance improvement. This study aimed to analyze the effect of digital leadership on educational digital transformation using a quantitative approach. The population consisted of all school principals and teachers at Madrasah Aliyah in Samarinda, totaling 120 individuals. The sampling technique employed the Harry King Nomogram table with a 5% margin of error, resulting in a sample size of 92 participants. Data were collected through questionnaires and analyzed using linear correlation and t-tests. The results showed that digital leadership significantly impacts digital transformation, enhancing infrastructure, training, digital content, student engagement, creativity, and performance measurement. Digital transformation in education is achieved through integrating technology into learning processes and improving school management efficiency. This underscores the critical role of digital leadership in addressing technological challenges and fostering innovation in educational institutions.
THE RELATIONSHIP BETWEEN ACCOUNTING INFORMATION SYSTEMS AND OPERATIONAL EFFICIENCY IN SMALL AND MEDIUM ENTERPRISES Rosalina, Rosalina; Suratman, Suratman; Herlianti, Elva; Surahman, Bambang; Kalsum, Ummu
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 5 (2024): Journal of Economic, Bussines and Accounting (COSTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i6.13014

Abstract

This study explores the relationship between Accounting Information Systems (AIS) and operational efficiency in Small and Medium Enterprises (SMEs) through a comprehensive literature review. AIS is increasingly recognized as a crucial tool in helping SMEs improve decision-making processes, streamline operations, and achieve cost efficiencies. For many SMEs, limited resources make the optimization of operational processes essential, and an effective AIS can serve as a strategic asset that enhances data accuracy, supports timely financial reporting, and facilitates effective resource management. This article reviews relevant research from recent studies to evaluate how AIS impacts key performance indicators such as productivity, cost-effectiveness, and overall business efficiency in SMEs. The findings indicate that an efficiently implemented AIS positively correlates with improved operational outcomes by reducing redundancies and fostering real-time data access. Furthermore, the review identifies common challenges faced by SMEs in AIS adoption, including limited technical expertise and budget constraints, and suggests strategies to overcome these obstacles. The study concludes by highlighting the importance of AIS for sustainable growth and providing recommendations for SMEs looking to enhance their operational efficiency through digital transformation.
Analisis Fitokimia dan Aktivitas Antioksidan Daun Kopi Robusta (Coffea canephora) Berdasarkan Perbedaan Ketinggian Tempat Tumbuh Nintowati, Purina; Solichatun, Solichatun; Suratman, Suratman
Bioscientist : Jurnal Ilmiah Biologi Vol 12, No 2 (2024): December
Publisher : Department of Biology Education, FSTT, Mandalika University of Education, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/bioscientist.v12i2.13601

Abstract

Robusta Coffee Leaves are known to have high antioxidants that can stabilize free radical attacks. Based on the height of the place where Robusta Coffee grows, it has different characteristics, including producing different qualities and flavors from one another. This study aims to determine the content of phytochemical compounds and the antioxidant activity of Robusta coffee leaves based on differences in the height of the place where it grows. The research method used was sampling at several heights including 511 masl, 434 masl, 354 masl, 204 masl, 122 masl, and laboratory research for phytochemical and antioxidant tests. Data analysis used the ANOVA, DMRT, and Bivariate correlation tests to determine the correlation between height and antioxidant activity. The results showed that all five heights contained alkaloid and flavonoid compounds. The highest inhibition of antioxidant activity was found at an altitude of 511 masl with a percentage of 61.89% ±8.08b, while the lowest inhibition of antioxidant activity was found at an altitude of 122 masl with a percentage of 31.92% ±7.38a. Antioxidant activity at all five altitudes is classified as a very strong antioxidant with an IC50 value <50. Altitude has a significant effect (P<0.05) on antioxidant inhibition. Altitude has a positive correlation with antioxidant activity.
The Effect of Seed Priming Using Giberellic Acid (GA3) on Growth of Groundnut (Arachis hypogaea L.) and Lurik Groundnut (Arachis hypogaea L. var. Lurik) Tamonob, Arshinto; Solichatun, Solichatun; Suratman, Suratman
Bioscientist : Jurnal Ilmiah Biologi Vol 12, No 2 (2024): December
Publisher : Department of Biology Education, FSTT, Mandalika University of Education, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/bioscientist.v12i2.13774

Abstract

Seed priming is a technique for treating seeds before germination to improve the quality of the plants produced. Seed priming can be done by soaking the seeds in various solutions, including hormone solutions. Groundnut (Arachis hypogaea L.) is the second most important commodity in Indonesia for both common and striated groundnut. This research aims to determine the effect of seed priming using the hormone gibberellic acid on the vegetative growth of peanuts and striated peanuts. This research used a completely randomized design with a factorial pattern; the first factor is variation in the type of peanut; The second factor is the variation in gibberellic acid concentration for seed priming, namely 0 ppm (only distilled water), 100 ppm, 200 ppm, 300 ppm and 400 ppm and without priming. Each treatment was carried out in 3 repetitions. The variables observed were plant wet weight, plant dry weight, chlorophyll content, number of leaves, shoot:root ratio. Quantitative data were analyzed using Analysis of Variance (ANOVA) and DMRT with a confidence level of 95%. The results of the research showed that seed priming treatment using the gibberellic acid hormone had a significant effect on the wet weight and dry weight of the plants; shoot:root ratio, and chlorophyll content of peanut and striated peanut leaves. Seed priming treatment using the hormone gibberellic acid had no significant effect on the number of leaves of ordinary peanuts and striated peanuts.
Legal Consequences Of Decision To Refuse Marriage/Isbat Nikah On Marriage Status And Child Status (Case Study of Pasuruan Religious Court Decision Number: 0360/Pdt.P/2022/PA.Pas) Hidayati, Ammalia; Muhibbin, Moh; Suratman, Suratman
Al-'Adl Vol 18, No 1 (2025): Al-'Adl
Publisher : Institut Agama Islam Negeri (IAIN) Kendari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31332/aladl.v18i1.9505

Abstract

The rise of cases requesting validation/itsbat nikah at the Pasuruan Religious Court signals that there are still many people who are less or not even aware of the importance of marriage registration at the Office of Religious Affairs (KUA). The research method used is normative legal research, using statutory, conceptual, and case approaches. The result of this study is the consideration of the Panel of Judges in deciding case number 0360/Pdt.P/2022/PA.Pas related to the decision to reject the marriage validation/itsbat nikah case against the ratio decedendi and the legal consequences for the wife and child is that the formal requirements carried out by both parties are not fulfilled. So that the legal consequences related to the rejection of the application for itsbat nikah by the judge against unregistered siri marriage are losses for the wife and children, including: difficulty obtaining the right to maintenance, joint property in the event of a divorce or the right to inheritance if the husband dies, the child will also find it difficult to get recognition from his father in the birth certificate.
Optimizing Digital Applications To Enhance Operational Efficiency In MSMEs And Accelerate The Digital Economy Septiano, Renil; WP, Dwi Atmodjo; Fauzi, Maulidza Nur; Suratman, Suratman; Chatra, Afdhal
Jurnal Ekonomi Vol. 13 No. 03 (2024): Jurnal Ekonomi, Edition July -September 2024
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Improving the operational efficiency of MSMEs and quickening the digital economy depend on optimizing digital apps in the fast changing digital environment. Many MSMEs, meanwhile, struggle with things like low technical skills, limited funds, and opposition to change. This paper investigates how digital apps could help MSMEs overcome obstacles and suggests efficient ways to maximize the usage of digital technology by means of the literature review approach. Digital apps include data analytics, digital marketing, and inventory control can help MSMEs become more competitive, more efficient, and productive, according the literature study. Case studies from Indonesia, such the UMKM Go Digital initiative, highlight the good effects of digital technology acceptance. The outcomes highlight the need of government and corporate sector cooperation in offering the required skills, resources, and infrastructure to assist the digitization of MSMEs. With the correct approach, digital technology may be a main engine of equitable and sustainable economic development.
Implementation of the On The Spot Report Receipt and Verification Program (PVL OTS) by the Indonesian Ombudsman, Bengkulu Province Representative Office hafifah, elisya putri; suratman, Suratman; Nursanty, Nursanty
JPAP: Jurnal Penelitian Administrasi Publik Vol. 11 No. 1 (2025): JPAP (Jurnal Penelitian Administrasi Publik)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v11i1.12974

Abstract

This research examines the implementation of the On The Spot (PVL OTS) report acceptance and verification program by the Ombudsman RI Bengkulu Representative, which aims to facilitate the public in submitting complaints related to public services. This research uses descriptive qualitative methods with data collection techniques through observation, interviews, and documentation. The research subjects comprised the Ombudsman RI Representative of Bengkulu and the community involved in this program. However, there are still challenges and obstacles to implementing this program. Less than optimal offline and online socialization of the program is one of the main obstacles. Furthermore, the number of people accessing services under the PVL OTS program is still low. In addition, budget fluctuations and limited infrastructure also hamper the smooth running of the program. The results showed that the PVL OTS program had been implemented as planned but not optimally. The main obstacles are unclear implementation schedules that depend on the central budget, limited socialization, and limited facilities and infrastructure. Routine evaluations are carried out for each activity, but the applied improvements still need improvement. In conclusion, for the PVL OTS program to run more effectively and efficiently, more structured schedule planning, broader socialization, and provision of adequate facilities and infrastructure are needed.
Co-Authors Abdul Razak Munir Abdul Rokhim Adriant, Nathania Nurmala Nabilah Afdhal Chatra Afriani, Dinda Afriantoro, Irfan Afrinanda, Afrinanda Agnes Fitria Widiyanto Agrina, Camelia Rizki AGUS WIDODO Agustinus, A.K.A Ahadi, Abdi Ahmad Hidayat Ajining Putra, Dimas Frada Aldi Al Caesar, Muhammad Alifah, Nisrina Amazonia Dhita Risanti, Amazonia Dhita Anak Agung Ngurah Gde Sapteka Andriani, Rina Andyastuti, Etty ANGGI SYAHPUTRA, ANGGI Annisah, Annisah Anshori, Fajri Ansori, Putra Budi Anwar, M. Syaibani Anyastuti, Etty Arafat, Yasir Arbain Arbain, Arbain Ardianti, Lutfi Asmanah, Sri Aulia Uswatun Khasanah Awalia Putri, Fitri Awaludin Al-Azhar, Afif Ayu Cantika, Suci Azizah, Enur Bahrani Ba’agil, Hamzah Buana, Idih Angga Butsianto, Sufajar Chania, Afriani Ciptoputra, Vincentius Ade Arianto Colti Sistiarani Danang Sri Hadmoko Daris Purba Dedi Iswandi Dewi Elliana Dewi Larasati, Dewi Dewi, Shinta Djafar, Marwan Djati Mardiatno Djonet Santoso, Djonet Dwi Sarwani Sri Rejeki Eddy, Syaiful Edhy Martono, Edhy Edi Purwanto Eka Fransiska, Eka Eka Yuliani Eliyani, Yuke Emaya Kurniawati, Emaya Endang Nurcahyani Fajar, Yusuf Dany Al Fanani, Galih Pramuja Inngam Farida Akbarina Farihatun, Farihatun Farisi, Salman Fauzi Ahmad Muda Fauziah, Hamidah Ulfa Fauziah, Kurniati Firmansyah, Ahmad Fitriyani, Feny Nida Forita Dyah Arianti, Forita Dyah Fransiska, Rela Melda Gusmao, Cristino Hadi Hadi hafifah, elisya putri Halim, Atika Marisa Haliska, Haliska Hanico, Andri Haning, M Thahir Hardhoni, Wildhan Dayu Hardianti, Fazrin Putri Harmawati, Harmawati Hartono, Iwan Hasyim, Ashlikhatul Fuadah Al Hazriyanto, Hazriyanto Hendriati, Yossi Heri Kiswanto Herina, Stefanus Junliem Nugratama Herlianti, Elva Herlina Hanum Harahap Hidayati, Ammalia Hifni, Hifni Huda, Abilal Martin I Putu Sriartha Ibrahim, Ola Ikhwanul, Muhammad Iman, Rofi Nur Indriana, Era Intan, Vanessa Ira Ningrum Resmawa, Ira Ningrum Irawan Hadi Wiranata Irfan, Yusuf IRWAN, DEDY Is Susanti Istiqomah, Intan Lailatul Jatmiko Yogopriyatno Julia Rikawati Julianti, Merline Junaidi, Abdul Majid Juniansyah, Juniansyah Karomi, Karomi Khojir Khojir, Subandi Khulsum, Hanifah Kilihu, Lia Rosa Fauziah Kirana, Ratih Kurniati, Devi Kuswanto Kuswanto Lailatul Hidayah Leksono, Marbowo Lesmana, Arbiansyah Surya Mahmud, Muhammad Eka Mahrus Mahrus, Mahrus Maimunah, Isti Makmun Effendi, M. Manganganti, Jeanne Manurung, Harrys Muda Marien Pinontoan Martha Lulus Lande, Martha Lulus Mashudi Mashudi Maulana, Donny Maulidza Nur Fauzi Miseri Roeslan Afany, Miseri Roeslan Misnah Azhari, Nur Moh Muhibbin, Moh Mohammad Kamal Fauzi, Mohammad Kamal Mohammad Muhibbin Mohammad Yunus Muanam, Mohamad Khoirul Mubaroq, Helmi Jauhar Muchammad Eka Mahmud, Muchammad Eka Muhammad Akbar Hajuan Muhammad Nasir Muhibbin , Moh Muhibbin, M. Mukhamad Ilyasin Murianto Murianto Mursid Mursid Muthia Umi Setyoningrum Muttaqin, Muhammad Fauzan Narottama, Anak Agung Ngurah Made Nasruji, Nasruji Nikmah, Lia Ainun Ningrum, ⁠Istikomah Kusuma Nintowati, Purina Noor, Maidi Nugroho, Nabil Taufiqurrahman Nur Amalina NUR HAMID Nur, Ahya Alfiyan Nurdin Nurdin Nurhalimah, Kartika Fitri Nurita, Ita Nurristianto, Egiy Dwi Nursalim Nursalim Nursalim, Nursallim Nursanty, Nursanty Nusa, Apriyanto Octariyanti, Diah Ayu Putri Oktafiani Catur Pratiwi Pitoyo, Ari Ponco Eko, Moh. Saefulloh Pramesthi, Vionita Dyah Pratama, Rivan Saghita Primasari Pertiwi Priyanto Priyanto Purnama, Purin Candra Purwana Sari, Asih Purwo, Santo Raden Mohamad Herdian Bhakti Rahmah Dewi Yustika, Rahmah Dewi Ramadhina, Marini Shadrina Ramayani, Anita Wahyu Ramli, Akhmad Ratnasari Ratnasari Ridho, Ridho Riduan Rifa'i, Anggi Muhammad RIKI RIKI, RIKI Rina Rina Rina Sri Widayati Riswandi, Fitta Nurisma Rohana, Putri Rosalina Salehudin, Mohammad Santy, Santy Sari, Asih Purwana Sari, Siti Lusi Arum Sartika Sartika Sasmita, Wikan Septiano, Renil Setiyowati Rahardjo Setyono Yudo Tyasmoro Shahrir, Sasmita Nabila Sigit Heru Murti Simarmata, Rina Octavia Siti Nurhayati Slamet Suprayogi Sobariah, Sobariah Soedjatmiko Soesaptri Oediyani Sofa Sofiana Sofyan, Saiful Badri SOLICHATUN SOLICHATUN Sri Nurlaela Sri Rum Giyarsih Sri Susmiyati Stellawati, Indah Suasnawa, I Wayan Subandi, Sri Asmanah Sugiarta, I Nyoman Sugiyono Sugiyono Sujipto, Ari Sunardi Sunardi Sunarto Sunarto Supaat, Joko Suprakto, Bambang Supriadi Supriadi Supriyanto, Asep Surahman, Bambang Suranto Suranto Surojudin, Nurhadi Suryasastra, Marga Suyoto Suyoto Syah, Susilo Romadon Syofian, Achmad Tamara, Ana Dwi Tambunan, Samuel Parsaoran Tamonob, Arshinto Taqiya, Nurul Rifqi Taslim Buaja, Taslim TJAHJADI PURWOKO Torres, Joel Mayo Totok Gunawan Tri Murniati Ulfa, Hamidah Ummu Kalsum Veny Iswantiningtyas Wahdi, Nirsetyo Waisnawa, I Gede Nyoman Satya Pradnyana Putra Waliyudin Waliyudin Widiastuti, C. Tri WIDYA MUDYANTINI Wijaya, I Gusti Ngurah Wirahadi Wijaya, I Ketut Kusuma Wildan Saugi Wirdati Irma WP, Dwi Atmodjo Yasriful, Yasriful yoga irawan Yogi Kurniawan, Yogi Yulianti Yulianti Yulianty Yulianty Yuniarti, Tatty Yunita Dwi Pristiani Zeha, Hamdan Nur Zulkarnaen Zulkarnaen Zulkifli Zulkifli