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All Journal Jurnal Ilmiah Teknik Elektro Komputer dan Informatika (JITEKI) Jurnal TIMES Telematika CESS (Journal of Computer Engineering, System and Science) Jurnal Teknologi dan Sistem Komputer Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) INTERNATIONAL JOURNAL ON LANGUAGE, RESEARCH AND EDUCATION STUDIES JURNAL MEDIA INFORMATIKA BUDIDARMA Jurnal Teknovasi : Jurnal Teknik dan Inovasi Mesin Otomotif, Komputer, Industri dan Elektronika ALGORITMA : JURNAL ILMU KOMPUTER DAN INFORMATIKA JURNAL PENDIDIKAN TAMBUSAI Jurnal Ilmiah Media Sisfo Petir J-SAKTI (Jurnal Sains Komputer dan Informatika) IJISTECH (International Journal Of Information System & Technology) KOMIK (Konferensi Nasional Teknologi Informasi dan Komputer) The IJICS (International Journal of Informatics and Computer Science) JURIKOM (Jurnal Riset Komputer) Edumaspul: Jurnal Pendidikan Generasi Emas: Jurnal Pendidikan Islam Anak Usia Dini JUSIM (Jurnal Sistem Informasi Musirawas) Jurnal Review Pendidikan dan Pengajaran (JRPP) Building of Informatics, Technology and Science JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Journal of Computer System and Informatics (JoSYC) Jurnal Sistem Komputer dan Informatika (JSON) Community Development Journal: Jurnal Pengabdian Masyarakat TIN: TERAPAN INFORMATIKA NUSANTARA Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) JiTEKH (Jurnal Ilmiah Teknologi Harapan) IJISTECH Journal of Applied Data Sciences RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI JPM: JURNAL PENGABDIAN MASYARAKAT Mitra Akademia: Jurnal Pengabdian Masyarakat Jurnal Teknologi Sistem Informasi dan Sistem Komputer TGD Bulletin of Computer Science Research Journal of Informatics Management and Information Technology Journal of Social Responsibility Projects by Higher Education Forum KLIK: Kajian Ilmiah Informatika dan Komputer J-SAKTI (Jurnal Sains Komputer dan Informatika) Bulletin of Information Technology (BIT) EXPLORER Bulletin of Data Science sudo Jurnal Teknik Informatika Hello World Prosiding Seminar Nasional Teknik Elektro, Sistem Informasi, dan Teknik Informatika (SNESTIK) Wahana Journal of Computing and Informatics Research Jurnal Hibrul Ulama Journal of Informatics, Electrical and Electronics Engineering AMMA : Jurnal Pengabdian Masyarakat Jurnal Teknologi Informasi Mura Bulletin of Informatics and Data Science Journal Global Technology Computer Journal of Innovative and Creativity Bulletin of Artificial Intelligence JIKTEKS : Jurnal Ilmu Komputer dan Teknologi Informasi ORAHUA : Jurnal Pengabdian Kepada Masyarakat International Journal of Informatics and Data Science Journal of Decision Support System Research ADA Journal of Information System Research
Mesran, Mesran
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Journal : International Journal of Informatics and Data Science

 1 
Customer Service Recruitment Decision Support System Applying MAUT Method Ruziana binti Mohamad Rasli; Mesran; Febrianus Gea; Setiawansyah
International Journal of Informatics and Data Science Vol. 1 No. 2 (2024): June 2024
Publisher : ADA Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64366/ijids.v1i2.46

Abstract

Customer service is a service provided by the company to consumers who are controlled online or offline by employees of the company, either before or after purchasing products or services. Eligibility in recruitment is very important where a customer service must be able to have good and clear public speaking so that it has an impact on customers. The expected labour problem is not easy and simple, this is because the process is still manual and only based on career level, age and experience. Where, these problems also lack qualified human resources and this makes the recruitment process inaccurate and in accordance with the desired demands.  So the solution is provided through a decision support system, a highly interactive computer-based system that assists in making a decision to utilise data and models in solving unstructured and semi-structured problems. In making decisions apply the MAUT method. In this research conducted using the Multi Attribute Utility Theory (MAUT) Method which is able to obtain maximum results to obtain superior recruitment personnel, namely alternative A1 with a result of 0.8975 as the top alternative after going through the method application stage.
Application of EDAS Method with Entropy Weighting in Performance Assessment of the Best Student Activity Unit Uswatun Hasanah; Mesran; Rian Syahputra
International Journal of Informatics and Data Science Vol. 1 No. 2 (2024): June 2024
Publisher : ADA Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64366/ijids.v1i2.52

Abstract

The Student Activity Unit (UKM) is an institution formed as a forum for all student activities in developing the interests, talents, creativity and expertise of its members. Performance appraisal is needed to evaluate every achievement and motivate SMEs. Based on the results of interviews conducted with the Vice Chancellor III for Student Affairs at Budi Darma University, he explained that the performance assessment of SMEs at Budi Darma University is still based on the activity of SMEs on campus and has not used other criteria that are clearer and more structured when assessing the performance of the best SMEs at Budi Darma University. . This is certainly less effective and prone to errors. Therefore, a Decision Support System (DSS) is needed as a solution to overcome these problems. In this study, the Entropy method and the EDAS method were applied to 5 criteria and 8 alternatives. Then the alternative chosen according to the criteria for evaluating the performance of the best UKM at Budi Darma University is in alternative A4 with a score of 0.9685, namely SSBD (Sanggar Seni Budi Darma).
Decision Support System for Selecting Student Recipients of Single Tuition Fee (STF) Assistance using Multi-Objective Optimization on the Basis of Simple Ratio Analysis (MOOSRA) Method Sihombing, Johannes Syahputra; Naibaho, Dahner Junedi; Mesran
International Journal of Informatics and Data Science Vol. 2 No. 2 (2025): June 2025
Publisher : ADA Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64366/ijids.v2i2.29

Abstract

Single Tuition Fee (STF) is a tuition fee borne by each prospective new student based on their economic capability. The process of determining the STF groups requires precision and time, as student data needs to be compared with the STF criteria one by one. The decision-making system in determining the STF groups that exist currently utilizes five criteria in assessing the parents' ability to pay for their child's education, namely: Parental Income, Possession of PKH Card, Document Completeness, Parental Dependents, and Academic Performance. Therefore, a decision support system is needed that applies the MOOSRA method to assist in determining the STF groups. There are five criteria used in this research: parental income, ownership of the PKH card, document completeness, parental dependents, and academic performance. The calculation results for several sample data yield the best final optimization value in the selection of students eligible for STF assistance, which is found in alternative A7 (Meli) with a total score of 0.863.
Decision Support System for Selecting the Best Hotel Using the Multi-Objective Optimization Method on the Basis of Simple Ration Analysis (MOOSRA) Mesran; Nurwahid, Fahri; Sarumaha, Farel Notafelling; Lubis, Ridha Maya Faza
International Journal of Informatics and Data Science Vol. 2 No. 2 (2025): June 2025
Publisher : ADA Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64366/ijids.v2i2.70

Abstract

Selecting the best hotel is an important decision-making process that requires careful consideration of various criteria. In this study, we use the Multi-Objective Optimization by Simple Ratio Analysis (MOOSRA) method to determine the most suitable hotel based on a set of predetermined criteria. The MOOSRA method is a multi-objective optimization technique that uses a simple ratio of the overall favorable and unfavorable criterion scores to avoid negative values and reduce the impact of large variations in criterion values. This study aims to develop a decision support system that helps customers choose the best hotel based on criteria. The MOOSRA method is applied to a decision matrix constructed from hotel attributes, and the overall performance score of each hotel is calculated using a simple ratio formula.
Co-Authors A M Hatuaon Sihite A.A. Ketut Agung Cahyawan W Abdi Harfani Abdul Halim Abdul Halim Abdul Karim Ade Ayunda Kusuma Ade Priyatna Ade Tursina Adinda Rahmadhani Adinda Rezeki Samosir Afriany, Joli Afriyani Nasution Afsah Rizki Ageng Puspita Pratidina Agung Triayudi Agus Perdana Windarto Agustina Sidabutar Agustina Sidabutar Ahlan Ismono Ahmad Yanda Ahmadfauzy Akbar Iskandar Al-Hafiz, Nofri Wandi Aldisa, Rima Tamara Alexius Ulan Bani Ali, Bobby Sultan Alwin Fau Amanudin Harahap Andini, Nadira Andreas Gerhard Simorangkir Andreas Gerhard Simorangkir Andsyah Putera Utama Siahaan Andysah Putera Utama Siahaan Anisa Anisa Aniyanti Tafonao Annisa Fadillah Siregar Annisa Siregar Arahman Harahap Arahman Harahap Ardinsah Ardinsah Arif Setiawan Arifin, Soeb Arifin, Soeb Arina Mana Sikana Ariska, Melinda Arjun Nainggolan Armanila Armanila Armanila armanila, Armanila Arshad, Muhammad Waqas Asep Toyib Hidayat Asia Arinanda Singarimbun Asruddin Asyahri Hadi Nasyuha Azhar, Pitria Azhima, Idzni Bahagia Elfrando Nababan Bangun, Budianto Barkat Harefa Bintang, Muhammad Rizki Olihta Bister Purba Boangmanalu, Mei Mariana Butarbutar, Lambok Harry OA Chandra Frenki Sianturi Cici Alfiani Pradika Dita Cut Rafyqa Fadhilah Dahanum, Ismay Dahrul, Dahrul Darma Setiawan Putra Darma Setiawan Putra Darmawan Napitupulu Daulay, Nelly Khairani Debi Guzmaliza Deby Monalisa Simanjuntak Dede Winta Sipahutar Delvi Syahfitri Dendy Frans Gunawan Hutagalung Desyanti Desyanti - Desyanti Desyanti Desyanti Devi Purnama Sari Devi, Wanda Tofani Dian Yunita Sihombing Dikki Handoko Dimas Hadityo Ramadan Dinda Saputri Gea Dirja Hasibuan Dirja Hasibuan Dodi Siregar Dodi Siregar Dodi Siregar Dormian Sihombing Dwi Satria, M. Najib Dwika Assrani Dwika Assrani Dwina Pri Indini Dwina Pri Indini Ebenezer Maston Sinaga Efendi, Syahril Efori Buulolo Eka Murlisah Eka Pratiwi Sumantri Eko Maruli Tua Situmorang Elisabet Simbolon Emmy Syafitri Erlin Windia Ambarsari Ermis Claudia Malau, Risa Fadillah, Riszki Fadillah, Rizkah Fadlina Fadlina, F Fahrul Mahdi Faisal Fajar Syahputra Fatimah Fatimah Nadratul Hakim Fatiyah Saidah Fatiyah Saidah Fazlur Rahman Febrianus Gea Febrianus Gea Fifto Nugroho Fince Tinus Waruwu Fince Tinus Waruwu Fira Aulia Nadia Fitry AF Togatorop Frans Pernando Hutagaol Friska Irma Yanti Garuda Ginting Ginting, Permanan Ginting, Permanan Guidio Leonarde Ginting Guidio Leonarde Ginting Hadar Putra Daulay Hafizhoh, Syariah Halomoan Hasibuan, Haposan Hany Maria Valentine Harahap, Andi Syahputra Harahap, Arahman Harahap, Nikmah Royani Hari Utari, Hari Harmayani Hasnah Siahaan Hasnah Siahaan Hasnil Aida Henry K Siburian Hetty Rohayani Hikma Widayu Hotmoko Tumanggor Hotni Sari Harahap Husni Mubarrak Hutabarat, Sumiaty Adelina Hutagalung, Siti Nurhabibah Hutapea, Betrik J Hutapea, Betrik J Hutapea, Novita Sari I Gede Iwan Sudipa Ida Mayanju Pandiangan Ida Rizky Nasution Ikhwan Lubis Imam Saputra Imam Saputra Imam Saputra Imam Solihin Iman Judi Tua Situmeang Imelda Sinaga Indini, Dwina Pri Irma Irma Irvan Siahaan Irwan Irwan Irwansyah Irwansyah Ismay Dahanum Isnain, Auliya Rahman Iwan Purnama Jeremiati Sitorus Jeremiati Sitorus Joko Saputro Joli Afriany Juanda Hakim Lubis Juanda Hakim Lubis Juanda Hakim Lubis Juanda Hakim Lubis Jufriadif Na`am, Jufriadif Julaysa, Julaysa Jumpa Dorisman Rajagukguk Junus Dohar Manik Kamalia Safitri, Kamalia Kasta Yudha Siahaan Kasta Yudha Siahaan Kelik Sussolaikah Kelik Sussolaikah Kennedi Tampubolon Kermanosiavic Noverdianto Siahaan Khaerany Nisfiary, Reny Khairani, Reni Khairul Adha, Khairul Khairul Imtihan Khairunnisa Khairunnisa Khasanah Khasanah Kiki Andika Kristian Siregar Kurnia Ulfa Kurnia Ulfa Kusmanto Kusuma, Ade Ayunda Laia, Sarpita Lathifa, Lathifa Lidia K Simanjuntak Lidia Kristiani Simanjuntak Lidya Puspita Dewi Lince Tomoria Sianturi Lubis, Akhyar Lubis, Ikhwan Lubis, M.Syukri Azwar Lubis, Ridha Maya Faza Lubis, Utami Rahma Sari Lubis, Utami Rahma Sari Lumban Batu, Wahyu Harry Bai Maharani Maharani, Maharani Mahardika, Wiyuda Pratama Mahesa Raihan Rifqi Marbun, Desika Maret Sitanggang Maringan Sianturi Marlya Fatira AK Martua Raja Siregar Matondang, Hasiholan Mawan Br Hutahaean Mega Oktaviani Pohan Mei Mariana Boangmanalu Melda Panjaitan Melinda Ariska Mentari Ananda Hasmi Meryance V Siagian Meryance V Siagian Mesran, Rian Syahputra Miranda, Rina Mizwar, Tedi Mohammad Taufan Asri Zaen Muhammad Irfan Muhammad Luthfi Akbar Muhammad Luthfi Akbar Muhammad Rizky Ramadhan Muhammad Syahril Muhammad Syahrizal Muhammad Tri Vaneza Muhammad Yusuf Batubara Muhammad Zarlis, Muhammad Murdani Murdani Murdani, Murdani Naibaho, Dahner Junedi Nanda Sopianto Nasrul Hidayat Harahap Nastiti, Sindy Nasution, Aisah Amini Nasution, Annio Indah Lestari Nasution, Hasnil Aida Natalia Silalahi Natalia Silalahi Natalia Silalahi Natalia Silalahi, Natalia Nelly Astuti Hasibuan Nelly Khairani Daulay Nelly Khairani Daulay Nelly Khairani Daulay Niken Aprilia Nila, Armanila Nirmalasari, Susanti Nizam, Muhammad Khairul Noferianto Sitompul Nofrisa, Dini Nola Dita Puspa Nola Dita Puspa Nona Oktari Noveriang Ndruru NS, Eka Widya Nuari, Reflan Nuning Kurniasih NUR ARIF, MUHAMMAD Nur Sakinah Tanjung Nur Wulandari Nurdiyanto, Heri Nurhabibah, Siti Nurhabibah, Siti Nurhayati Nurhayati Nurmayana Sari Nursaka Putra Nurul Aini Nurul Ajimah Ritonga, Merdayana, Sakdan Azwan Nurul Huda Nurul Izzah Hadiana Nurwahid, Fahri Pakpahan, Elsi Yulianti Pandiangan, Ida Mayanju Panjaitan, Fricia Oktaviani Panjaitan, Melda Panjaitan, Melda Partogi Simanjuntak Paska Miranda Sitanggang Perani Rosyani Permanan Ginting Permanan Ginting Pohan, Nurhikmah Poltak Sihombing Prabowo, Widodo Arif Pratidina, Ageng Puspita Pratiwi, Elsa Pristiwanto Pristiwanto Pristiwanto Pristiwanto, Pristiwanto Puji Sari Ramadhan Purba, Bister Purba, Rohan Kristini Purnama, Ade Novian Putra Heri Putri Chairunisyah Putri Ramadhani Putri Ramadhani, Putri Putri Sianturi Qomaini, Ahmad Rabli Hari Mulia Rahma Yuni Simanullang Rahmi Ramadhani Raja Yusuf Rajagukguk, Jumpa Dorisman Rakhmi Khalida Ramadhan, Puji S Ramadhan, Puji S Ramadhan, Saidi Ramli, M Saidina Rangkuti, Wanda Tofani Devi Rani Patricia Manalu Rasli, Roznim Mohamad Reflan Revife Purba renaldi, reno Restu Riadi Ria Ramadhani Syahputri Rian Syahputra Ricard Ricardo Rima Tamara Aldisa Rio Irwansyah Riska Aryanti Riski Ferita Wahyu Rita Megawati Siburian Ritonga, Muhammad Tohir Ritonga, Rani Syahfitri Ritonga, Uba Rizka Pratiwi Rizkina, Seila Rohan Kristini Purba Rohmat Indra Borman Rohminatin, Rohminatin Ronal Watrianthos Ronda Deli Sianturi Rosaima Situmorang Rosanti, Yerika Puspa Rosnizam, Rosnizam Royanti Manurung Rudha Raihan Rudi Sidabutar Rusiana Rusiana Ruziana binti Mohamad Rasli Ryan Randy Suryono S Sunaryo Safrizal Barus Sagala, Gamrina Saidah Rizki Tanjung Saidah, Fatiyah Saidi Ramadhan Saiful Akhyar Lubis Saiful Nur Arif Sallaby, Achmad Fikri Salsabila Edrin Samuel Ramos Sanriomi Sintaro Santri W Pasaribu Sanwani Sanwani SANWANI SANWANI, SANWANI Saragih, Nova Saragih, Rico Albert Sardima Siregar Sari Hafizoh Sari, Cindy Nanda Sari, Herlina Sari, Sri Indah Sarpita Laia Sarumaha, Farel Notafelling Sarwandi Wandi Sarwandi, Sarwandi Sekar Ayu Lestari Selpi Anita Setiawansyah Setiawansyah Shinta Esabella Siagian, Meryance V Siahaan, Hasnah Siahaan, Martina Klarasia Sianturi, Putri Siburian, Henry Kristian Sihombing, Johannes Syahputra Silalahi, Yohanna Silalahi, Yohanna Simamora, Lita Martauli Simanjuntak, Deby Monalisa Simanjuntak, Handayani Simanjuntak, Lidia Kristiani Simanjuntak, Paulus Simanullang, Rahma Yuni Sinaga, Putra Sejati Sirait, Ika Paulina Siregar, Agnes Siregar, Agnes Siregar, Cindy Astika Siregar, Tesa Aurelia Siti Hummairoh Siti Khairunnisa Siti Muntari Siti Nurhabibah Hutagalung Siti Nurhabibah Hutagalung Siti Nurhalizah Situmorang, Dharma Bakti Situmorang, Pandia Gunawan Situmorang, Pandia Gunawan Soeb Aripin Solihin, Imam Solly Aryza Sonya Malinda Harahap Soraya Rahma Hayati Sri Wulan, Sri Sriwahyuni Hutagalung Subagio, Relo Suci Hildayani Suginam Suginam Suha Alvita Sunaryo, S Supiyandi Supiyandi Supriyanto Surya Darma Nasution Susi Agustini Sinaga Sussolaikah, Kelik Sutiksno, Dian Utami Swandi Dedi Arnold Pardede Syafrida Hafni Sahir Syahputra, Fajar Syariah Hafidzhoh Syariah Hafizhoh Tambusai, Robbi Tanjung, Rizki Yanur Taronisokhi Zebua Teddy Erlambang Teddy Erlambang Teddy Teddy, Teddy Erlambang Tedi Mizwar Tesa Aurelia Siregar Tessa Y M Sihite Theresya Yohana Jesica Nainggolan Tiurima Tampubolon Tongam Panggabean Trans Ningsih Trans Ningsih Trisman Andika Hulu Try Wahyudi, Try USWATUN HASANAH Uswatun Hasanah Vera Meikana Sitorus Vina Winda Sari Vriska Amanda Wahyu Harry Bai Lumbanbatu Wahyu, Riski Ferita Wang, Junhai Wanto, Anjar Waqas Arshad, Muhammad Wardayani Wardayani, Wardayani Welly Desriyati Widodo Arif Prabowo Widya Indah Safitri William Ramdhan Wily Julitawaty Windiyani Barus Wiwien Ngesti Hia Wulan Kartika Murti Wulandari, Faras Tira Yanto Murnihati Waruwu Yarimani Laia Yasir Hasan Yeni Setiani Yessika Floriana Manalu Yosa`aro Zai Yuhandri Yuhandri Yuhandri Yuhandri, Yuhandri Yuliani, Ega Yuri Rahmanto Yurmaini Yurmaini, Yurmaini Yustinus Zai Zahri Hubby Ramadhani Zai, Iwanman Zay, Rani Aflisa Zaza Mutiara Arini Zulkifli Zulkifli Zuriatul Husna