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Journal : Multifinance

THE ROLE OF TRAINING AND DEVELOPMENT OF GEN-Z EMPLOYEES IN IMPROVING SERVICE QUALITY AT PT JRX POOL & CAFÉ BANDUNG CITY Priadi, Muhammad Dadi; Batubara, Inka Hermando; Hersusetiyati, Hersusetiyati; Sikki, Nurhaeni; Gemellia, Livy Putrikita
Multifinance Vol. 3 No. 2 (2025): Multifinance
Publisher : PT. Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/mfc.v3i2.437

Abstract

This study aims to analyze the role of training and development of Gen-Z employees in improving service quality at PT JRX Pool & Café. Employee training and development is a key factor in improving skills, work efficiency, and professionalism, especially for Gen-Z employees who have unique characteristics in the world of work. This research uses descriptive qualitative methods with data collection techniques through observation, interviews, and documentation. The results show that training at PT JRX Pool & Café is still limited, with only one implementation in the last three years, as well as retraining which is still in the planning stage. In addition, cross-functional training and creativity programs have not been formally implemented, although there are informal initiatives in some departments. In terms of development, the study found that performance evaluations are conducted regularly through self-assessment and supervisor appraisals. However, there are still challenges in work discipline, absenteeism, and employee initiative in contributing to service innovation. The service quality of Gen-Z employees at PT JRX Pool & Café is considered quite good, but there are still some obstacles in the aspects of reliability, responsiveness, and empathy towards customers. The conclusion of this study confirms that more structured and continuous training and development is urgently needed to improve service quality and customer satisfaction. Companies need to improve training methods to better suit Gen-Z characteristics, including technology-based approaches, real case simulations, and continuous evaluation to ensure service standards remain optimal.
IMPACT OF SERVICE QUALITY AND DIGITAL MARKETING ON SALES GROWTH OF CREATIVE ENTERPRISES Sikki, Nurhaeni; Ihwani, Najmi; Priadi, Dadi
Multifinance Vol. 3 No. 2 (2025): Multifinance
Publisher : PT. Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/mfc.v3i2.452

Abstract

This study investigates the impact of service quality and digital marketing on sales growth in creative enterprises, with a case study of the Kisah Hari Bandung start-up. The research aims to identify how these factors influence the achievement of sales targets and overall business performance. A quantitative survey method was applied with 99 respondents selected from a population of 4,224 consumers using probability sampling. Data were collected through questionnaires and analyzed using validity and reliability tests, classical assumption tests, and multiple linear regression. The findings reveal that service quality and digital marketing both have a positive and significant effect on sales growth, either individually or simultaneously. Together, these variables contribute 71.8% to sales growth, while the remaining proportion is influenced by other factors not examined in this study. The results highlight the importance of quality service delivery and effective digital marketing strategies for creative business sustainability.
THE EFFECT OF COMPENSATION ON EMPLOYEE PERFORMANCE AT PT JOYCI NUSANTARA CEMERLANG Daughter, Nandita Melta; Lilyana, Fitria; Sikki, Nurhaeni
Multifinance Vol. 3 No. 3 (2026): Multifinance
Publisher : PT. Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/mfc.v3i3.516

Abstract

PT Joyci Nusantara Cemerlang is a company engaged in the food industry, specifically in the production of dry cookies. In its production process, employees play an important role in maintaining product quality and ensuring smooth operations. However, based on pre-survey results and interviews, it was found that the compensation received by employees did not fully meet the Bandung Regency Minimum Wage Standard, along with a decline in performance in several aspects. This study aims to analyze the effect of compensation on employee performance. The research method used is a qualitative approach quantified into quantitative data. Data were collected through questionnaires distributed to 50 respondents and analyzed using descriptive analysis, simple linear regression test, correlation coefficient, determination, and t-test. The results show that compensation falls into the “Fair” category with an average score of 3.02, while employee performance is also in the “Fair” category with an average score of 3.19. Partially, compensation has an effect on employee performance with a t-value of 4.537 > t-table value of 1.677 and a significance level of 0.000. The coefficient of determination (R²) of 0.300 indicates that compensation contributes 30% to employee performance, while the remaining 70% is influenced by other factors not examined in this study.
Co-Authors -, Verianto A, Ali Yusran Abda Abda Abubekar, Udin Achmad Noerkhaerin Putra Adang Haryaman Afiani, Akzir Fitri Ageng Prayogo, Dimas Agung Prabowo, Hanif Agustian, Fitrah Agustini Agustini, Agustini Ahmad Muzakki AHMAD MUZAKKI Aisyah, Sitti Nur Ajeng Nisa Kusuma Akhifin, Akhifin Alif , Danendra Favian Amalia, Anggi Amanda, Dea Anshari, Kamal AP, Yuana Cita Ardyansyah, Mukhlas Arif Rahman Ariyani, Alisiah Rezky Assegaf, Muhammad Iqbal Astuti, Melani Tri Avianti, Astri Avrilya, Reghita Ayu Laili Rahmiyati Ayu Renatasari, Distya Bakhita, Rona Maulidia Bakri, Ayu Hartati Batubara, Inka Hermando Berliani, Kristin Nadia Bramanto, R. Handi Budiawan, Likha Navadiani Cahyadi Saputra, Regi Cantika Dea Nurlaela Putri Chasanah, Rima Huswatun Chintiyani, Fitri Choiri Rohmawan, Hanung Christabel, Aynnie Darmawan, Widiyah Daughter, Nandita Melta Depi, Jeanne Nurtami Devi Indriyani Diana Pratiwi, Teggy Diana Pratiwi2 Didan Rendra Nugraha Dina, Soneta Dindra, Farrel Dotulong, Dean Joshua Eddi Supriadi Eki Robi Hadiansah Ernawati Ernawati Eva Rachmawati Fadhilah, Murni Fadill Akbar, Muhammad Fahri, Sindytia Fandani, Mona Fansari, Riska Fitriani Zenab Farhanah, Raden Farhanah, Raden Firra Farida Yuliaty Fatmasari, Raden Roro Fauziah Fauziah Febrina, Dara Meutia Ayu Fikhrin, Mochammad Ghalib Firdaus, Ridwan Tho At Firmansyah, Muhammad Lutfi Fitri Handayani Fitrianti, Nida Garnida Gemellia, Livy Putrikita Gerhana, Hana Ghazani, Shadrina Fitri Gladys, Febrina Goncalves, Manuel Gumilang, Irlan Karsa Gunawan, Putri Kurnia Gunawan, Yanyan Guterres, Alexandre de Sousa H, Rahma Indhytsania Haerunnisa, Indah Hafidli, Dedi Hamidah - Harahap, Linda Rahmadhani Hardi, Vyrunica Hartono, Muhammad Hartono, Muhammad Reno Hasibuan, Puji Lestari Hasna, Nisrina Hastuti, Eka Hesti Hayya, Lidya Nur Herijanto, Budyawan Herlaman, Jendry Hermanto, Billy Hersusetiyati Hersusetiyati, Hersusetiyati Hidayat, Syarif Azwar Hidayatullah, Iqbal Hikma, Nurul HR, Leni Nuraeni Ihwani, Najmi Imam Munandar Imas Siti Masitoh Indhytsania H, Rahma Indradewa, Rhian Indrawati, Ai Wiwin Indriani, Asti Islamy, Nur Isman, Muhammad Istyadzah, Mystah Jacob, Lodia Antonia Juanda, Agus Juhairiah Karlina, Nova Kartina, Hana Betel Kasyati, Kasyati Kh, Raden Firra Farhanah Khaneisya, Rashell Puteri Khoerudin, M Klarita, Endi Liani Kristi, I Sildani Kurnia, Dila Kusuma, Ajeng Nisa Kusyanto, Fahmi Abdullah Lestari, De Luh Pratiwi Angganing Liana, Lia Lilyana, Fitria Lusito, Tri Astrit Majid, Muhammad Indra Makbul, Aktris Monika Favorit Malik, Rahadian Mandala, Nesha Adelina Maulana, Fajar Maulana, Salas Iqbal Maulida, Vida Wahda Mayola, Putri Mayusip, Billy Michelle Miquela Kumonong Miranda, Ade mirzaq, mirzaq Missa, Rony Rikus MP, Eva Linandra Mubarok, Rizqi Mudiansyah, Aris Muhaeni, Budi Muhammad Dadi Priadi Muhammad Hidayat Muhammad Ilham Muhtar, Muhammad Hasan Zas Mukti, Aryani Kusuma Mulyeni, Sri Munawir, Badi Mustoha, Mustoha Nabila, Dea Nahuri, Sasinta Bela Naja, Nadia Syahran Najmi Ihwani nanang nanang Nasution, Caesar Rayhand Arrafif Nasution, Nurul Fitria Ngurah, I Gusti Gede Agung Novi Anggraini, Novi Nurjaman, Maman Nurliah, Lien Nurokhim, Fathur Rhohman Nursyifa, Agnia Nurulita, Darliani Nusantara, Novalja Nega Pangestu, Sulthan Diffa Permana, Iskandar Poerba, Arsyad Prabowo, Eric Satrio Adi Pramudani, Nadia Pramuja, Ramona Agustiani Prasetyo, Tri Wahyu Pratama, Dewi Yulianti Pratama, Yudhistira Anugerah Pratiwi, Hanameyra Pratiwi, Teggy Diana Priadi, Dadi Prihatin, Dewi Mustikaning Pupi Indriati Zaelani Purba, Muhammad Arsyad Purwantiningsih, Meiyanti Pusparani, Kinanti Vionanda Puspita, Nike Putra, Angga Tri Adi Putra, Rizki Cahaya Putri, Anugera Septidwi Putri, Aulia Salsabila Putri, Cantika Dea Nurlaela Putri, Liska Zahara Putri, Ria Hutami Rachman, Muhamad Rachmansyah, Farhan Rachmat, Andri Kusmayadi Rahayu, Hanny Rahmawati, Feti Ramadanty, Irvinni Rizky Ramadhan, Mochamad Zibran Haykal Ratih, N. 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