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Sopiah, Sopiah
Universitas Negeri Malang
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THE IMPACT OF BALANCED SCORECARD IMPLEMENTATION ON PERFORMANCE IN MANUFACTURING AND SERVICE SECTORS: A SYSTEMATIC LITERATURE REVIEW (2019–2024) Shafira Widya Ramadhanti; Sopiah; Arief Noviarakhman Zagladi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 2 (2026): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19968409

Abstract

This study aims to examine the impact of Balanced Scorecard (BSC) implementation on organizational performance in manufacturing and service sectors through a Systematic Literature Review (SLR). The study adopts the PRISMA framework to systematically identify, screen, and analyze relevant literature published between 2019 and 2024. A total of 31 empirical articles were selected from reputable databases such as Scopus, Emerald Insight, and ScienceDirect. The findings indicate that the Balanced Scorecard is an effective strategic management tool that enhances organizational performance by integrating financial and non-financial perspectives, including customer satisfaction, internal processes, and learning and growth. In the manufacturing sector, BSC improves operational efficiency, productivity, and product quality, while in the service sector it strengthens customer satisfaction, transparency, and employee engagement. However, several challenges remain, such as limited managerial support, weak integration across perspectives, and insufficient focus on learning and growth dimensions. This study contributes by providing comprehensive insights into best practices, implementation challenges, and research gaps, as well as offering recommendations for future studies to develop sector-specific performance indicators and explore long-term impacts of BSC implementation.
SYSTEMATIC LITERATURE REVIEW: THE EFFECT OF TOTAL REWARD SYSTEM ON EMPLOYEE JOB SATISFACTION AND PERFORMANCE Kevin Ghulaman Silmi; Sopiah; Arief Noviarakhman Zagladi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 2 (2026): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19972069

Abstract

This study systematically reviews 64 articles exploring the impact of total reward systems on job satisfaction and employee performance. Utilizing a Systematic Literature Review (SLR) approach based on the PRISMA methodology, the research examines the effectiveness of both financial and non-financial compensation in enhancing productivity and motivation. Articles were sourced from prominent scientific databases using keywords such as "total reward," "job satisfaction," and "employee performance." Findings indicate a positive correlation between total rewards and job satisfaction, although effectiveness varies by industry and reward type. Identified research gaps include the long-term impact of non-financial rewards and the role of workplace culture in reward effectiveness. These findings provide valuable insights for academics and practitioners aiming to optimize reward systems.
The Influence Of Work Experience, Work Environment, And Work Culture Through Motivation On Employee Performance At PT. Ekamas Fortuna Malang Sunyoto, Agus Bambang; Winarno, Agung; Sopiah
Economics and Business Journal (ECBIS) Vol. 4 No. 3 (2026): March
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i3.311

Abstract

This study aims to examine work experience, work environment, and work culture on employee performance, both directly and through work motivation as a mediating variable. This research is based on two main grand theories, namely Maslow's Hierarchy of Needs and Self-Determination Theory. Quantitative approach with survey method, The research population is all employees of the production division of PT Ekamas Fortuna Malang which totals 332 people. Sampling was carried out using the proportionate stratified random sampling technique with a sample of 179 respondents. Data analysis was carried out using the Structural Equation Modeling method based on Partial Least Square (SEM-PLS) with the help of SmartPLS software. The results of the hypothesis testing showed that all ten hypotheses proposed in this study were proven to be statistically supported. Work experience, work environment, and work culture were each proven to have a positive and significant effect on employee work motivation, indicating that these three factors are relevant motivational antecedents in the context of the manufacturing industry and motivation has also been shown to mediate the relationship between these three variables. An important finding of this study is the confirmation of the dual role of work motivation, namely as a variable that directly drives employee performance as well as as a mediator that strengthens and channels the indirect influence of work experience, work environment, and work culture on performance.
The Influence Of Work Environment, Organizational Culture, And Involvement On Performance With Lean Manufacturing As A Mediating Variable In Tjiwi Kimia Tbk Paper Mill Employees. Antara, Radittya Mahasputra; Winarno, Agung; Sopiah
Economics and Business Journal (ECBIS) Vol. 4 No. 3 (2026): March
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i3.312

Abstract

This study aims to analyze the influence of the work environment, organizational culture, and employee engagement on employee performance with Lean Manufacturing as a mediating variable. The research population amounted to 255 employees consisting of various levels of positions, with a sample of 154 respondents selected using proportional sampling techniques in 4 sections/divisions. Data collection was carried out through a questionnaire with a Likert scale and analyzed using the Structural Equation Modeling-Partial Least Square (SEM-PLS) method. The results of the study show that the work environment, organizational culture and employee involvement have a positive and significant effect on the implementation of Lean Manufacturing. Lean Manufacturing, work environment, and organizational culture have a positive and significant effect on employee performance, employee involvement does not have a significant effect directly on employee performance. Meanwhile, the indirect influence of the work environment, organizational culture, and employee involvement has a positive and significant effect on employee performance through the mediation of Lean Manufacturing implementation. An important finding of this study is that Lean Manufacturing acts as a full mediator between employee engagement and employee performance. This research provides a theoretical contribution in integrating Socio-Technical Systems Theory (STS) and Social Exchange Theory (SET) in the context of the manufacturing industry in Indonesia, as well as providing practical implications for companies to integrate human factor management with Lean systems synergistically to improve organizational performance in a sustainable manner.
PENGARUH KECERDASAN EMOSIONAL TERHADAP KINERJA ANGGOTA ORGANISASI MELALUI KNOWLEDGE SHARING PADA TIM PENDAMPING KELUARGA (TPK) KECAMATAN SAWAHAN KOTA SURABAYA Nadia Oktaviarani; Sopiah
J-MSDM (JURNAL MANAJEMEN SUMBER DAYA MANUSIA) Vol. 1 No. 2 (2025): Januari
Publisher : Prodi Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Research peneliti dilakukan sebagai penelitian yang meneliti dampak pengalaman kecerdasan emosional terhadap kinerja anggota organisasi melalui knowledge sharing pada tim pendamping (TPK). Metode penelitian yang dipergunakan yakni kuantitatif melalui pengumpulan data melewati kuesioner. Selanjutnya data kuesioner tersebut diolah melalui pemanfaatan analisis SmartPLS 3 yang di dalamnya terdapat pengujian outer model serta inner model. Sejumlah 230 responden yang merupakan seluruh anggota tim pendamping keluarga di surabaya terpilih menjadi sampel. Hasil penelitian membuktikan bahwasannya kecerdasan emosional membawa dampak positif serta signifikan terhadap berbagi pengetahuan pada Tim Dukungan Keluarga (TPK) di Kecamatan Sawahan Kota Surabaya. Kecerdasan emosional membawa dampak positif dan signifikan terhadap berbagi pengetahuan. Kecerdasan emosional membawa dampak positif dan signifikan terhadap kinerja anggota organisasi.
Co-Authors a'isyah putri, adinda Abdul Khobir Achmad Murdiono Adli Ikhsan Afwan Hariri Agung Winarno Agus Hermawan Ahmad Kevin Alfirdaus Arief Aisya Ramadhani Eka Aprildianti Amtsal Firdaus Andaryanto Andini Kurniasari Andri Eko Putra Andrikum Anis Sya’bania Anis Sya’bania Anisa Auliya Anni Yudiastuti Antara, Radittya Mahasputra Ardiansyah Ari Kurniati Arief Noviarakhman Zagladi Arisman Aslinda Atthima, Nadira Aulia Ramadhani Ayu, Anastasia Ayu, Sofya Bagus Shandy Narmaditya Bambang Sutrisno, Supadi Basrowi Batistuta, Rafly Bella Sri Mulyawati Budi Eko Soetjipto Caniago, Aspizain Choirul Anam Cindy Pramita Dara Anindya Putri Umagapi Dara Anindya Putri Umagapi Dedy Saputra Delima, Rika Della Ayu Zonna Lia Desi Anggraini Deswita, Dea Devi, Shinta Prasetia dewi, raviena Dian Fadilla Didik Hariyanto Dina Maria Ulfa Dinda Salsabilla Dwi Kusuma, Dyah Ayu Elfia Nora, Elfia Elfiya Yetti Eli Mufidah Ely Siswanto Eny Yuniati Ericka Errica Dwitanti Ery Tri Djatmika RWW Esvanti, Mirza Etta Mamang Sangadji EVA RIZA, EVA Evalina Darlin Fachry Abda El Rahman Fahma Diena Achmada Fatmawati Nur Hasanah Fauyan, Muchamad Febriani, Andika Wulan Feri Andika Prasetya Fila Dia Ayu Fatmala Firmansyah Fitriana Fitriana Fitrianto, Muhamad Fulgentius Danardana Murwani Gilang Pratama Gunartin Gunartin Hamdana, Hamdana HAN, Hendri Hermawan Adinugraha Haribowo, Siget Fitrianto Haryono, Wasis Heny Kusdiyanti, Heny Heri Pratikto Hikmawati, Kuncoro Aprilia IFTAHUL FARIHAH, IFTAHUL Ig Jarot Febri Setyo Wibowo Imam Bukhori Immanuel Ustradi Osijo Indah Adawiyah Inna Hanarti Irwansyah, Asep Ismawati Jefri Aulia Martha Joko Setiyo Josafat Gracia Ginting Juanto, Ade Juliansyah, Eghi Karmelia, Mila Kasfunnuri, M. Asren Kasidin, Faasya Vladimar Ketut Bayu Tresna Prasetya Kevin Ghulaman Silmi Kurnia Arumdani Kurniawan, Dediek Tri La Ode Sahrin Djalia Lilis Wulandari Ludi Wishnu Wardana Mafrokhah Mahirah Kamaludin Mahmud Mahmud Maqsuda, Janggih Mardikawaty, Rini Marista Markhamah, Siti Marta, Eni Maulidya Alfi Anita Zain May Vitha Rahmadhani Mayadah, Nur Mira Mira Mira Mita Khurohmah Mochammad Bachtiar Affandie mubarok, farkhan Muhammad Fahrizal Hasibuan Muhammad Falah Baraja Zain Muhammad Maulana Ibrahim Muhammad Mujtaba Mitra Zuana Muhizan Tamimi Munandar Mustakim, Usep Saepul Nadia Oktaviarani Nanti, Syarifuddin Ningrum, Dewi Ayu Dyah Novi Damayanti Nupus, Ihwatun Nur Azizah Nuril Huda Nurlia, Titim Oktaviani, Rosana Pambudy, Akhlis Priya Pramita, Cindy Priandini, Donna Alexandra Prilatama, Aris Purnomo, D Puspitasari, Putri Ratih Putri, Rifqa Faulia Rachman, Tutut Arif Rahmi Rahmi Raisa Fitri Ranny Fitria Puspitasari Resty Agustin Richa Afriana Munthe Rosyida, Abidatur Royani, Sumi Ruly Wiliandri Rungarun Boonsayan Ruri Setiawan Sabilah, Adina Safrudin Sahriani, Sisi Salsabila Citra Devi Saptaria, Lina Sari, Gusti Klara Septian Yogi Aryanto Setiawan, Diding Setyawati, Ira Shafira widya ramadhanti Shafira Widya Ramadhanti Siregar, Pariang Sonang Sisca Cletus Lamatokan Soleha, Siti Stanley Prabowo Sueb Sulaeman, Yeni Sunarto Budiono Sunyoto, Agus Bambang Suparno Suparno Surya Hadi Prabowo Suryowanto Suryowanto Syaputra, Arya Syihabudhin Tamam, Moh Badrut Tanjung, Rezky Arifin Tati Hartati Titiek Ambarwati Tri Sinarti Umar Hamdani Victorio Chipta Gregory Manus Vidya Walid, Ahmad Wardani, Yusnita Witjaksono Witjaksono Adi Pangestu Yakub, Sudirman Yohanes Wibisono Yusnita Wardani