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Journal : Jurnal Serambi Ekonomi dan Bisnis

Pengaruh Kualitas Pelayanan dan Promosi Terhadap Loyalitas Pelanggan Pengguna Grabfood Kota Bima Nurfajriah, Putri; Ismunandar, Ismunandar; Amirulmukminin, Amirulmukminin
Jurnal Serambi Ekonomi dan Bisnis Vol 7, No 2 (2024): MARET-AGUSTUS 2024
Publisher : Universitas Serambi Mekkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/jseb.v7i2.7732

Abstract

This research aims to determine the quality of service and promotions on customer loyalty of Grabfood users in Bima City. This type of associative research uses primary data and comes from research instruments in the form of Likert scale questionnaires. The population used in this research is all GrabFood service users in Bima City. The appropriate sample size for research is between 30 and 500. So the number of samples in this research is 100 people with a sample determination technique, namely purposive sampling. Data collection in this research used observation, questionnaires and literature study. The data that has been collected will be analyzed using validity tests, reliability tests, classical assumption tests, multiple linear regression, multiple correlation coefficients, determination tests, t tests and f tests. The research results show that service quality and promotion have a significant effect on customer loyalty with an influence of 52.7%.
Co-Authors Abdul Malik, Supriadi Abdul Sakur Adalia, Sephira Adipratama, Restu Malo Aditya, Mega Cantik Putri Adyatma Fadilah Afilla, Mutia Agus Maulana Agus Syahrani Agus Wahyudi Agus Wartiningsih Agusrianto, Agusrianto Agusta, Maulingga Ahmad Aida Zulwahidah Aina, Qorry Aini, Hizratun Ainun Jariah Ais, Nahdatul ALINE RIZKY OKTAVIARI SATRIANINGSIH aloysius mering Alwi Alwi Amal, Mukhlisul Ambarita, David Morison Aminuddin Aminuddin Aminuyati Amir Amirulmukminin Amirulmukminin Amirulmukminin, Amirulmukminin Amyadin Amyadin, Amyadin Anak Agung Gede Sugianthara Anastasia, Indrayani Andang Sanjaya Andini Ramadani Anesta, Flora Anfani Anfani Anggara, Rama Anisa Anisa Anisa Safitri, Nur Annisa Annisa Anshari, M. Alfian Apong, Apong Arahim Arahim Arifuddin Arifuddin Arya, Angga Bima Asfar Muniir, Asfar Asri, Muhamad As’ad, Muhammad Atida, Icha Asih Augustine, Karina Azhari, A.Rahman Bagus Shaburu Baiq Emy Nurmalisa Basrin Haryanto Batubara, Herlina Merdekawati Billah, Mu’tashim Bohari M. Yamin Brendan J. Kennedy Bumadius, Bumadius Canigia, Diego Antoni Cantik Putri Aditya, Mega Cendi, Indah Putri Chatika, Anggelina Condeng, Baharuddin Dalamus, Renny Basajo Darmawan, Imam Darwin Ismail Debi Setiawan, Debi Dede Suhendar Defis Purnama Sari Dekapriyo, Fernandus Deo Delta, Juliana Diecky Indrapraja, Diecky Diecky Kurniawan Indrapraja Dila Saputri Dina Mariana Dirgahani Putri Dita Amelia, Dita Djau, Nurmala Sari Djulia Onggo Djulia Onggo Dwi Oktariani Dwi Yogyo Suswinarto, Dwi Yogyo Edi Mikrianto Egi Putri Grandena Eka Kurniati eka rahmawati Emelia, Mela Ernawati, Sri Ernawati Esther Jacoba Martha Vertelman Fahmi Hafid Fahraiji, M Irgi A Fajar, Adroit T. N. Fajrilah Kolombo Faruq, Zidni Tammal Fatari Fatmawati Fatmawati Febi Berliana Febriyanti, Yuyun Fertisari, Imma Firda Utami, Silvia Firdaus Hi. Yahya Kunoli Firman, Ridho Fitri, Rosa Elisa Fitria Masulili Fitriani, Reza Fitrina, Yola Fitriyanti, Della Gafiqi, Abdul Gew, Dorotea Rebika Gifaris, Aditia Rahmat Grandprix T. M. Kadja Gunawan, Arisko Gustini Gustini Hairunisa Hairunisa, Hairunisa Hairusanti, Famela Halim, Idris Haryadin, Muhammad Nur Haryanti, Intisari Haryanti, Intisari sari Hasanuddin, Fitria Hawaria Hawaria Hayril Hayril Henny Sanulita Hidayanti, Mawar Hijratunnisa, Laili HUSNUL KHOTIMAH I Made ARCANA I Nyoman Marsih I Wayan Supetran, I Wayan Ibadatur Rahman Ichsan, Moh Ichsan Iftitah, Ita Iis Siti Jahro Ilham, Gusti Muhamad IMAM GHOZALI Imelda Elizabeth Belseran Imelda, Brigita Imma Fretisari indah asikin nurani Intisari Haryanti Intisariharyanti, Intisariharyanti Irawan Haryanto Irawan, Ikbal Irma Mardian Irma Suryani, Indri Irsanty Collein Ita Purnama Ivon, Maria Jayawarsa, A.A. Ketut Jelita, Bela Anggun Jumriani Jumriani Jumriani Jumriani Junaidi Junaidi Junaidin, Junaidin Junita, Ellmy Lia Juwani Juwani Juwani Kadja, Grandprix T. M. Kadja, Grandprix Thomryes Marth Kalba, Milda Putri Kamaluddin Kamaluddin Kamaluddin Kartin Aprianti Khaerul Anam Khaira, Nuswatul Kharimah, Siti Kuantani, Irma Maira Kudun, Oktavanus Kurniawan, Ya Kusumayadi, Firmansyah Laksmi, Nadya Ayu Lalu Izam Hikmawan Lestari, Yuyun Ayu Lewirato Lewirato Lita M. Yudha Trisna Hadi Maharani Maharani, Maharani Mahsup, Mahsup Mangemba, Dg Mangundap, Selvi Alfrida Mardian, Irma Mardiana, St Marlin, Marlin Mar’atin Amalia Rizkiah Mastri Dihita Sagala Masulilli, Fitria Maulana Muslimin Mawarni, Rizka Rina Mega Cantik putri Aditya Meilania, Meilania Melina, Trivena Milda Mita Rilyanti Mochammad Imron Awalludin Moh. Mualliful Ilmi, Moh. Mualliful Mohammad Jailani Monika Handayani, Monika Muhaimin Muhaimin Muhajirin Muhajirin Muhajirin Muhamad Abdulkadir Martoprawiro Muhammad Afwan Riadin Muhammad Badar Muhammad Firdaus Muhammad Rizki Bima Putra Muhammad Yusuf Mukti, Rino Rahmata Mulyadin Mulyadin Mulyadin, Mulyadin Muni ir, Asfar Murni Murni Murti, Elis Syahira Nabilasari, Imanada Nabilasari, Imanda Nadya Nurdini Namirah, Pipin Nasrul Nasrul Nasrul Ndama, Metrys ndama, metyrs Nirva Rantesigi Nirvana Agil Nisa, Sholichatun Nitro Galenso Novianti Novianti Nufus, Shinta Z H Nuir Khusnul Hamidah Nunung Andriani Nur Anisa NUR ARIFAH Nur Ayu Nur Iklimah Nur Khusnul Hamidah Nur, Muhammad Purqan Nurarifah Nurarifah Nurdin, Jurana Nurfajriah, Putri Nurfitrah Nurfitrah Nurhaidah Nurlailah Umar Nurlayli Istiqomah Nurmelisa Nurmelisa Nurmila Sari Djau Nursalam Rahmatullah Nurul Afrianti Nurul Hidayanti Nurul Huda Nurul Putri okiria, Nova Oktaviari, Aline Rizky Oshin, Oshin Ovriyadin Ovriyadin Ovriyadin Ovriyadin, Ovriyadin Ovryadin Ovryadin Pangaribuan, Helena Permatasari, Risda Pancha Petra van Koningsbruggen Pindi Setiawan Poniran Pratiwi, Aliah PUJI LESTARI Purnamasari, Defis Purnamasari Purwati, Kresensia Putri Aditya, Mega Cantik Putri Nabila Putri, Fakhrani Anugrah Putri, Indah Risa Putri, Meitika Kaping Putri, Selly Yulia Putri, Suci Adelia Radiansyah Radiansyah Rafly, Muhammad Rahmatia Rangga Kautsar Triananda Raodah Raodah Raodatun Nadita, Nurbaity Ra’bung, Alfrida Semuel Rebeka, Modesta Regaria Tindarika Renaldi, Reno Reni Reni Riandi, M. Inas Ricki, Ricki Rimawan, M. Rimawan, Muhamad Rino R. Mukti Riri, Linovia Risman Risman Rizky, Masita Rosdiana Rosdiana RR. Ella Evrita Hestiandari Rutjuhan, Arta S. F. Nanda, Arxhel Sahrul Sahrul Salsabila, Salsabila Santi Dewi Saputri, Suri Sari, Ratih Mulia Sephia, Nur Malika Shofarul Wustoni Siahaya, Asty Putri Pratiwi Army Silaban, Chiristianly Silaban, Chiristianly Yeri Silaban, Chiristianly Yery Silaban, Christianly Yeli Silaban, Christianly Yely Silaban, Christianly Yeri Silaban, Christianly Yery Sinta, Emeliana Sintayana Muhardini Slamet, Deni Sri Ernawati sri wardah ST. Farida St. Suarniati St.Nursaqinah Sudarwo, Raden Suffiah sukmawati Sulistianingsih Sulistianingsih Sumiati Sumiati Supirno, Supirno Supriadi Abdul Malik Susanto Imam Rahayu Susanto Imam Rahayu Susi Susanti Syafitri, Dolly Taufan E. P, Muhammad TAUFIKURRAHMAN, M Tecla, Susana Timia, Timia Toto, Widina Karma Triati Putri Ulan, Ulan Ulhasanah, Nida Ummu Aiman Uyun, Salimatul Violeta, Veronica Mega Wahyu Ramadhan Wahyuni, Sinta Seri Widya Ayu Lestari Wilhilmina Tanema, Sesilia Wynni Winda Istiandini Wirawan, Dony Eko Wita Yulianti, Wita Wiwin Wiwin, Wiwin Wulandar, Yukarie i Ayu Yaningsyah, Yaningsyah yarso, Varulian Yasmin Yasmin Yery Silaban, Chiristianly Yery, Christianly Yoan Maria Agusta Yuary Farradia Yundari, Yundari Yunisa Is Yuniarti, Tria Yusnia Ayusari Yusthinus T. Male Yuwono, Dian Kurniasari Zaaria, Ainun Zaaria Zainul, Zainul Zakarias Aria Widyatama Putra