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All Journal Jurnal Minds: Manajemen Ide dan Inspirasi JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Pelayanan Publik International Journal of Artificial Intelligence Research SENTRALISASI Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Informasi dan Teknologi Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vivabio : Jurnal Pengabdian Multidisiplin Jurnal Sosial dan Teknologi Devotion: Journal of Research and Community Service Jurnal Penelitian Sekolah Tinggi Transportasi Darat Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) International Journal of Management Science and Information Technology (IJMSIT) Prosiding Konferensi Nasional PKM-CSR Jurnal Ekonomika dan Manajemen Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research International Journal of Advanced Multidisciplinary Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Eduvest - Journal of Universal Studies Ranah Research : Journal of Multidisciplinary Research and Development Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Siber Journal of Advanced Multidisciplinary Greenation International Journal of Economics and Accounting Jurnal Pengabdian Masyarakat dan Penelitian Terapan Proletarian : Community Service Development Journal Atestasi : Jurnal Ilmiah Akuntansi Jurnal Sistem Transportasi & Logistik KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Euis Saribanon, Euis
Institut Transportasi Dan Logistik Trisakti
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Pengiriman Day Old Chick (DOC) Dengan Angkutan Udara Menggunakan Metode House of Risk (HOR) Siti Maemunah; Widhi Setyowati; Yuliantini Yuliantini; Euis Saribanon; Zainal Abidin; Dinar Dewi
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.5994

Abstract

Kegiatan pengiriman Day Old Chicks (DOC) dengan menggunakan angkutan udara melibatkan tingkat Dead on Arrival (DOA) yang meliputi tingkat kematian, penurunan kualitas, dan tingkat kehilangan baik pada prosedur pengiriman reguler maupun charter. Penelitian ini bertujuan untuk memitigasi risiko guna meminimalisir risiko tersebut dengan menggunakan analisis House of Risk (HoR). Metode penelitian yang digunakan adalah kualitatif dengan memanfaatkan triangulasi, wawancara, observasi, dan HoR. Hasil penelitian dari prosedur pengiriman penerbangan reguler dan charter mengidentifikasi 12 kejadian risiko dan 21 agen risiko. Hasil HoR-1 menemukan korelasi antara kejadian risiko dan agen risiko, sehingga menghasilkan nilai Aggregate Risk Potential (ARP), mengidentifikasi empat agen risiko dominan: penempatan dan penataan kotak yang kurang optimal, tercampurnya DOC dengan kargo lain, waktu tunggu penerbangan yang lama, dan suhu yang terlalu panas atau dingin. Pada tahap mitigasi risiko, HoR-2 mengidentifikasi 15 tindakan pencegahan yang dominan: menata kotak DOC di atas palet, menambahkan penyangga sudut, menghindari penumpukan kotak yang berlebihan, menggunakan material kotak yang sesuai, memastikan penanganan yang cermat oleh personel, menjaga suhu ruangan yang sesuai untuk DOC, memastikan sirkulasi udara yang baik di sekitar kotak DOC dan di area penyimpanan, berkoordinasi antar pihak terkait kebutuhan penanganan khusus DOC, menyiapkan prosedur darurat untuk keterlambatan yang lebih lama dari yang diharapkan, memeriksa suhu sebelum pengiriman, menggunakan perangkat pemantauan suhu waktu nyata, meminimalkan waktu yang dihabiskan di area terbuka, dan melakukan pengiriman pada malam hari. Berdasarkan hasil HoR-2, perusahaan harus menerapkan mitigasi berdasarkan nilai efektivitasnya.
The Effect of Facilities and Service Quality on Passenger Loyalty Through Passenger Satisfaction Using MRT (MASS Rapid Transit) Transportation Services Herawati, Evi; Euis Saribanon; Cecep Pahrudin; Juliater Simarmata; Reni Dian Octaviani
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 4 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Maret - April 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i4.6988

Abstract

Public transportation plays a vital role in urban mobility, especially in major cities like Jakarta. One of the modes of transportation expected to reduce congestion is the Mass Rapid Transit (MRT). Since its operation, MRT Jakarta has become a preferred alternative due to its speed and punctuality. This study aims to analyze the influence of facilities and service quality on usage loyalty through passenger satisfaction as a mediating variable. By understanding the relationship among these variables, this research seeks to provide strategic recommendations for MRT Jakarta management to improve service quality and retain user loyalty. The research method used is descriptive with a quantitative approach. The population of this study comprises all MRT users in Jakarta, totaling 33,496,540 (MRT, 2024). Based on Slovin's formula, a sample of 400 respondents was determined. Data were collected using both secondary data (journals, previous research, MRT data) and primary data through questionnaires. The analysis method employed is Structural Equation Modeling (SEM), a statistical technique used to build and test causal relationship models. The results indicate that both facilities and service quality have significant direct and indirect effects on usage loyalty, with passenger satisfaction serving as a crucial mediating factor.
Evaluation of Customer Satisfaction with Railway Company Services in Area VI Yogyakarta Indriyati Indriyati; Sarinah Sihombing; Lut Mafrudoh; Andre Yosafat; Euis Saribanon
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i3.5947

Abstract

This study evaluates customer satisfaction with the service facilities of PT Kereta Commuter Indonesia (KCI) in Area VI Yogyakarta. As the number of Commuter Line (KRL) users continues to grow, understanding customer needs and expectations is crucial for improving service quality. A quantitative survey approach was employed using a Likert scale and multiple customer satisfaction measurement tools, including the Customer Satisfaction Index (CSI), Net Promoter Score (NPS), and Importance–Performance Analysis (IPA). The findings reveal that the CSI score reached 86.50%, indicating a high level of customer satisfaction, although several service dimensions particularly schedule punctuality and facilities for persons with disabilities still require improvement. To the best of the authors' knowledge, this is one of the first studies focusing on customer satisfaction in Area VI Yogyakarta that integrates CSI, NPS, and IPA simultaneously. The results provide valuable insights for PT KCI in formulating customer-centric service improvement strategies to further enhance overall satisfaction and service performance.
Sosialisasi Tantangan Implementasi Logistik Halal di Indonesia Sekar Widyastuti Pratiwi; Euis Saribanon; Nofrisel; Apsada Juhri; Wahyu Poncotoyo
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 2 No. 3 (2024): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Juli - September 2024)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v2i3.632

Abstract

Potensi global yang signifikan dari pasar halal, sangat dianjurkan bahwa penyedia layanan logistik secara aktif berkontribusi pada pengembangan industri rantai pasokan halal. Namun, hanya beberapa perusahaan logistik yang telah mendapatkan sertifikasi halal. Tim ini melakukan inisiatif outreach di beberapa organisasi penyedia layanan logistik untuk mendidik mereka tentang kebutuhan untuk mempertahankan integritas halal di seluruh rantai pasokan. Salah satu hasil dari partisipasi dalam Program Layanan Komunitas ini adalah kesempatan untuk secara langsung berinteraksi dan memiliki percakapan dengan pendiri dan dewan direktur perusahaan logistik. Perusahaan-perusahaan didorong untuk mempercepat adopsi sertifikasi halal karena program pemerintah yang mengharuskan sertifikasi halal untuk produk makanan dan minuman pada bulan Oktober 2024. Ketika datang untuk menerapkan rantai pasokan halal, perusahaan harus memiliki persyaratan tertentu, termasuk kemampuan daya telusur dalam produk mereka. Untuk mendukung kemampuan ini secara memadai, fasilitas dan infrastruktur yang diperlukan harus didirikan.
The Impact of Service Quality and Delivery Time on Behavioral Intentions of E-Commerce Logistics Users with Customer Satisfaction as Mediation Euis Saribanon; Anton Ferdiansyah; Jacinta Madalena Soares Lemos; Fikri Ferdiansyah Putra
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8529

Abstract

In the rapidly evolving digital age, e-commerce has emerged as one of the major forces in the global economic revolution. To remain competitive, e-commerce businesses must understand the components that influence the user behavior of their logistics services. Delivery time and service quality are two important factors that could affect customer satisfaction.Delivery time and service quality are two important factors that could affect customer satisfaction,which in turn causes them to be more likely to use this business again. Using customer satisfaction as a mediating factor, this study attempts to determine the effect of delivery speed and service quality on the intention of e-commerce consumers. This study uses a quantitative descriptive method and the Cochran formula to determine the number of samples used as many as 100 E-commerce user respondents. The data collection method in this study uses questionnaire. This study uses the Structural Equation Modeling-Partial Least Square (SEM-PLS) analysis technique. For this study systematic quantitative approaches in conjunction with random sampling techniques were used to gather data from e-commerce users. Based on the results of this study, Customer satisfaction has been shown to have a positive and large impact on delivery speed and service quality, as well as to positively and significantly influence behavioural intentions.
Supply Chain Performance Management Strategy in Improving Supply Chain Performance Competitiveness of Special Product at Indomaret Fresh Bekasi Branch Melenneta Aisyah Putri Melenneta; Muhammad Iqbal Firdaus; Euis Saribanon
Jurnal Penelitian Sekolah Tinggi Transportasi Darat Vol 16 No 2 (2025): December 2025
Publisher : Politeknik Transportasi Darat Indonesia - STTD Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55511/jpsttd.v16i2.751

Abstract

This study analyzes the influence of supply chain knowledge capability, information sharing capability, and supply chain collaboration capability on supply chain performance and competitiveness at the Indomaret Fresh Bekasi Branch. The research is grounded in the Resource-Based View (RBV) and applies the VRIO framework to evaluate whether these capabilities constitute sources of competitive advantage. A quantitative research design was employed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Data were collected through questionnaires distributed to 102 employees across 14 Indomaret Fresh outlets in Bekasi. The results demonstrate that supply chain knowledge capability and supply chain collaboration capability have a significant positive effect on supply chain performance. Collaboration capability also shows a direct and significant effect on supply chain competitiveness, while supply chain knowledge influences competitiveness indirectly through supply chain performance. In contrast, information sharing capability does not have a significant direct effect on either supply chain performance or competitiveness, although it remains operationally important for coordination and efficiency. Supply chain performance plays a crucial mediating role by strengthening the relationship between supply chain capabilities, particularly knowledge and collaboration, and supply chain competitiveness. The VRIO analysis reveals that supply chain collaboration fulfills all criteria of valuable, rare, inimitable, and well-organized resources, making it a sustainable source of competitive advantage. Supply chain knowledge is valuable and well-organized but not rare, resulting in a temporary competitive advantage. Information sharing, while necessary for operational effectiveness, does not meet VRIO criteria as a strategic resource. This study contributes to the literature by integrating RBV, VRIO, and SEM-PLS in the context of fresh product retail supply chains. Practically, the findings emphasize the importance of strengthening collaborative practices and optimizing supply chain performance to enhance competitiveness in highly competitive urban retail markets.
The Role of Job Satisfaction in Mediating the Influence of Training, Work Environment, and Work Culture on the Performance of Domestic Cargo Companies Primadi Candra Susanto; Aswanti Setyawati; Aisyah Rahmawati; Reza Fauzi Jaya Sakti; Esti Liana; Euis Saribanon; Irwan Chairuddin
International Journal of Management Science and Information Technology Vol. 6 No. 1 (2026): January - June 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i1.6785

Abstract

This study explores the mediating role of job satisfaction in the relationship between training, work environment, and organizational culture on the performance of domestic cargo companies. The cargo logistics sector is increasingly challenged by rising competition, rapid technological changes, and shifting service demands. This research employs a qualitative approach using a systematic literature review. Secondary data were collected from reputable international journals indexed in databases such as Scopus, Springer, Elsevier, Emerald, and Web of Science. The data were analyzed using content analysis to examine the conceptual relationships among the key variables. The findings reveal that training, work environment, and organizational culture significantly affect company performance, both directly and indirectly through job satisfaction as a mediating variable. From a managerial perspective, the study highlights the need for cargo companies to implement continuous training programs, create supportive work environments, and foster positive organizational cultures to enhance employee satisfaction and achieve sustainable performance outcomes.
Meningkatkan Loyalitas Penumpang Kapal: Analisis Kualitas Layanan, Promosi, Keselamatan Pelayaran dan Infrastruktur Alfais Amin Darmawan; M. Arif Hernawan; Sarinah Sihombing; Euis Saribanon; Reni Dian Octaviani; Irwan Chairuddin; Yulianti Keke; Primadi Candra Susanto
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 4 (2026): Jurnal Ilmu Manajemen Terapan (Maret - April 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i4.8204

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan, promosi, keselamatan pelayaran, dan infrastruktur terhadap loyalitas penumpang kapal melalui pendekatan sintesis literatur. Metode yang digunakan adalah pendekatan kualitatif dengan Systematic Literature Review (SLR) terhadap 30 artikel ilmiah yang bersumber dari jurnal internasional bereputasi dan jurnal nasional terakreditasi. Proses analisis dilakukan melalui tahapan identifikasi, seleksi, dan sintesis menggunakan thematic analysis untuk mengidentifikasi pola hubungan antar variabel. Hasil penelitian menunjukkan bahwa: 1) Kualitas layanan berpengaruh terhadap loyalitas penumpang kapal; 2) Promosi berpengaruh terhadap loyalitas penumpang kapal; 3) Keselamatan pelayaran berpengaruh terhadap loyalitas penumpang kapal; 4) Infrastruktur berpengaruh terhadap loyalitas penumpang kapal.
Co-Authors Abdul Ghafar Abdul Muis Aditya Wardana, Aditya agus Nugroho Agus Nugroho, Agus Agus Suhendra Agusinta, Lira Ahmad Hidayat Aisyah Rahmawati Aisyah Rahmawati Alfais Amin Darmawan Alinda Shintami Amelia Zakiyah Solichin Amrizal Amrizal Amrizal Amrizal Andre Yosafat Andri Primadi Anton Ferdiansyah Apsada Juhri Arhab, Abiyyu Arifiani, Librita Asep Ali Thabah, Asep Ali Ashari, Yogi Aswanti Setyawati Banjarnahor, Astri Rumondang Berliana, Dhana Budi Sitorus Budi Sitorus, Budi Cecep Pahrudin, Cecep Chaidir Tasran Chairuddin , Irwan Damara Gugat, Rudy Max Deslida Saidah Devi Marlita Devi Marlita, Devi Dian Artanti Arubusman, Dian Artanti Dinar Dewi Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Esterlinus Edwin Lermatan Febricardo, Erichi Alfanso Fikri Ferdiansyah Putra Handayani, Sri Hapsari, Natalia Ayu Herawati, Evi Husni Hasan Ika Utami Yulihapsari Ikhsan, Ridho Bramulya Imam Ozali Imam Ozali Indra Gunawan Indriyati Indriyati Indriyati Indriyati Indriyati Irwan Chairuddin Irwan Chairuddin Irwan Chairudin Jacinta Madalena Soares Lemos Josua Panatap Soehaditama Juhri, Apsada Juliater Simamarta Juliater Simarmata Juliater Simarmata Karina , Tiya Gusti Kemal Heryandri Kholdun, Amrulloh Ibnu Koharudin, Muhammad Lesmini, ⁠Lis Liana, Esti Lira Agushinta Lis Lesmini Lupiyoadi, Rambat Lut Mafrudoh Lut Mafrudoh M. Arief Ramdhany M. Arif Hernawan M. Thamrin Marthaleina Ruminda Sitorus Mawarni, Anissa Putri Indah Melenneta Aisyah Putri Melenneta Miranti, Gendis Ayu Muhammad Fadli Muhammad Iqbal Firdaus Muhammad Koharudin Muhammad Riza Affiat Muhammad Thamrin Mustika Sari Mustika Sari Nap, Ferry Reynaldo Darmawan Nashrullah, Nashrullah Nasrullah Nasrullah Ningsih, Septiana Adi Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel, Nofrisel Novi Indah Susanthi, Novi Indah Nursery Alfaridi S Nasution Oce Prasetya Octaviani, Reni Dian Octaviani, Reni Dian Octoriviano, Fajar Adhitia Okin Ringan Purba Okin Ringan Purba Olfebri Ozali, Imam Peppy Fachrial Poncotoyo, Wahyu Prasadja Ricardianto Prasadja Ricardianto, Prasadja Pratiwi, Sekar Widyastuti Pratiwia, Sekar Widyastuti Pribadi, Sulistya Primadi Candra Susanto Primadi Candra Susanto Purwoko, Harry Raden Didiet Rachmat Hidayat Raden Mohamad Herdian Bhakti Raden Roro Riri Kurniawati Rafi, Salahudin Rahmat Hidayat Ratnasari, Devi Reni Dian Octaviani Reni Dian Octaviani Reza Fauzi Jaya Sakti Rista Dwi Pratiwi RR. Ella Evrita Hestiandari Rully Indrawan Salahudin Rafi Sandriana Marina Sarinah Sarinah Sarinah Sihombing Sarinah Sihombing Sarinah Sihombing Sekar Widyastuti Pratiwi Sela Sela Setiawati, Aswanti Sholihah, Sita Aniisah Sihotang, Thobias Oktrian Silalahi, Dapot Hamonangan Silvia Dewi Kumalasari Simon Gultom Sitanggang, Rohana Siti Maemunah Siti Maemunah Siti Maemunah Siti Nurhayati Sitorus, Tulus Irfan Harsono Soekirman, Atong Solikin Solikin Sri Handayani Sri Raharjo Sri Raharjo Subandi Subandi Sucipto, Yuwono D Sugiyanto Sugiyanto Suharto Abdul Majid Suryono, Totok Tantri, Roy Hartanto Tatianan, Yana Thamrin, HM Tiya Gusti Karina Tohir, Muhammad Tulus Irfan Harsono Sitorus Tulus Irpan H. S., Tulus Ulfah Arini, Dewi Wahyono Bimarso Wahyu Poncotoyo Wahyuni, Rr. Endang Wahyuni, Rr. Endang Wibisono, Indarto Wibowo, Heriyanto Widhi Setyowati Wulanigara, Ardha Yana Tatiana, Yana Yoanyta Octora, Theresye Yosi Pahala Yosi Pahala, Yosi Yuana, Desy Yulianti Keke Yulianti Keke Yulianti Keke Yulianti Keke Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuntina, Lily Zaenal Abidin Zaenal Abidin Zainal Abidin Zaroni Zaroni Zaroni, Zaroni