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All Journal Jurnal Minds: Manajemen Ide dan Inspirasi JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Pelayanan Publik International Journal of Artificial Intelligence Research SENTRALISASI Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Informasi dan Teknologi Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vivabio : Jurnal Pengabdian Multidisiplin Jurnal Sosial dan Teknologi Devotion: Journal of Research and Community Service Jurnal Penelitian Sekolah Tinggi Transportasi Darat Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) International Journal of Management Science and Information Technology (IJMSIT) Prosiding Konferensi Nasional PKM-CSR Jurnal Ekonomika dan Manajemen Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research International Journal of Advanced Multidisciplinary Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Eduvest - Journal of Universal Studies Ranah Research : Journal of Multidisciplinary Research and Development Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Siber Journal of Advanced Multidisciplinary Greenation International Journal of Economics and Accounting Jurnal Pengabdian Masyarakat dan Penelitian Terapan Proletarian : Community Service Development Journal Atestasi : Jurnal Ilmiah Akuntansi Jurnal Sistem Transportasi & Logistik KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Euis Saribanon, Euis
Institut Transportasi Dan Logistik Trisakti
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Analisis Faktor – Faktor Yang Mempengaruhi Customer Switching Behavior Dalam Jasa Layanan Logistik Halal Alinda Shintami; Zaroni Zaroni; Dinar Dewi Kania; Rully Indrawan; Euis Saribanon
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7279

Abstract

Tujuan penelitian ini adalah untuk mempelajari unsur-unsur yang mempengaruhi perilaku perpindahan pelanggan juga dikenal sebagai perilaku perpindahan pelanggan dari layanan logistik konvensional ke layanan logistik halal di Indonesia. Fokus penelitian ini adalah mitra dan pelanggan PT XYZ, sebuah perusahaan logistik internasional yang menggunakan sistem logistik halal. Metode yang digunakan adalah kualitatif, dengan bantuan perangkat lunak MAXQDA 2024. Data dikumpulkan melalui wawancara mendalam dengan sebelas responden, yang terdiri dari eksportir, importir, dan penyedia layanan logistik yang bekerja dengan logistik halal. Hasil penelitian menunjukkan bahwa peraturan pemerintah tentang kewajiban sertifikasi halal adalah pendorong utama perpindahan pelanggan. Khususnya, undang-undang Jaminan Produk Halal, yang memerlukan keterpaduan kehalalan sepanjang rantai pasok, termasuk aspek logistik, adalah faktor pendorong utama. Kehadiran fasilitas logistik halal yang berkualitas, seperti gudang segregasi halal-non halal, penyedia transportasi tersertifikasi, sistem jaminan produk halal (SJPH), dan keberadaan tim halal khusus dan manajer halal tersertifikasi, adalah faktor penggerak utama. Faktor penahan utama adalah persepsi bahwa layanan logistik halal "belum dibutuhkan" untuk seluruh lini produk, kurangnya pemahaman tentang manfaat logistik halal, dan pertimbangan ekonomis. Secara teoretis, penelitian ini memperluas penggunaan model Push–Pull–Mooring (PPM) dalam konteks logistik halal dengan mengintegrasikan Theory of Planned Behavior (TPB) dan dimensi religiusitas. Penelitian ini juga menempatkan regulasi pemerintah sebagai faktor pendorong utama dan religiusitas sebagai faktor yang berinteraksi dengan kedua dimensi tersebut. Secara praktis, hasil penelitian bermanfaat bagi pemerintah dan pelaku industri saat mereka membuat rencana untuk memperkuat ekosistem logistik halal yang berkelanjutan.
Logistics Service Quality, Logistics Cost, and Customs Clearance on Delivery Service Loyalty in the Indonesian Holtikura Industry Nofrisel Nofrisel; Tiya Gusti Karina; Siti Maemunah; Sri Raharjo; Euis Saribanon
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 5 (2024): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i5.2742

Abstract

Abstract: Horticultural companies in Indonesia have links with shipping service companies. Relationships to support vegetable production activities that will be marketed to various places. Problems often experienced by horticultural companies are delays in delivery to the destination, price of goods, quality of logistics services, logistics costs, custom clearance, satisfaction of horticultural companies, and loyalty of delivery services. This research method is a quantitative method with data processing using the Structural Equation Modeling (SEM) method, namely Partial Least Square (PLS)-SEM. The research results of the Logistic Service Quality, Logistic Cost and Custom Clearance variables have a direct effect on Horticultural Company Satisfaction. Logistic Service Quality and Custom Clearance have a positive influence on delivery service loyalty, while Logistic Cost and Horticultural Company Satisfaction do not have a positive influence on delivery service loyalty. It is hoped that further research will not only focus on Indonesia but can be developed to developing or developed countries. Keyword: quality of logistics services, logistics costs, custom clearance, horticultural companies, satisfaction with shipping service loyalty
The Influence Of The Safety Management System (Sms) And The Role Of Organizations On Aviation Safety Through Safety Culture At XYZ Airport Muhammad Koharudin; Prasadja Ricardianto; Euis Saribanon; Salahudin Rafi
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 2 (2025): Dinasti International Journal of Education Management And Social Science (Decem
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i2.3925

Abstract

 This research is motivated by increased incidents in 2023 compared to 2022, an occurrence from the Airport Safety Performance Indicators where the highest criteria for incidents in 2019 - 2023 are Bird Strikes (bird attacks) with 3 (three) incidents. This research aims to determine the influence of the Safety Management System (SMS) and the role of organizations on aviation safety through the safety culture at  XYZ Airport. The research method is quantitative. The sample used was 250 respondents who were PT Angkasa Pura II employees at  XYZ Airport. The sampling technique uses a simple random sampling technique. The data collection technique is a questionnaire. The data analysis technique uses Structural Equation Modeling (SEM) based on Smart PLS 2024. The research results show that safety culture can be influenced by the implementation of the safety management system and the role of the organization, aviation safety is not influenced by the role of the organization but is influenced by the implementation of the safety management system and safety culture, the implementation of the safety management system does not affect aviation safety through safety culture, and the role of the organization can influence aviation safety through safety culture. Researchers hope that companies will continue to carry out evaluations and innovations to improve security system management.
The Moderation Role of E-Satisfaction And E-Trust on E-Loyalty of Travelin Application Users Wulanigara, Ardha; Saribanon, Euis; Arubusman, Dian Artanti
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6451

Abstract

In recent years, the tourism sector has undergone rapid digital transformation and growth. Angkasa Pura II launched the TRAVELIN application to cater to various needs of passengers at Angkasa Pura II airports. Through this application, passengers receive real-time flight reminders and access the locations of all shops, facilities, and ground transportation at the airport with a single touch. This study aims to examine the effect of E-Service Quality and E-Word of mouth on E-loyalty through E-satisfaction and E-trust.The research employs a quantitative method with a sample of 250 users of the Travelin application. Data were collected through questionnaires. The data were analyzed using SmartPLS 4 software. The study revealed that E-Service Quality significantly influences E-satisfaction, E-loyalty, and E-trust. Furthermore, E-Word of mouth significantly affects E-trust and E-loyalty. While E-satisfaction has a significant impact on E-loyalty, E-trust does not have a significant effect on E-loyalty. E-satisfaction is proven to be a significant mediating variable between E-Service Quality and E-loyalty among Travelin application users. On the other hand, E-trust is shown to be an insignificant mediating variable between E-Service Quality, E-loyalty, and E-Word of mouth, E-loyalty. The implication of this research highlights the need to enhance digital service quality (E-Service Quality) to improve customer satisfaction (E-satisfaction), which directly impacts user loyalty (E-loyalty).
Pengaruh Pengalaman Dan Pelatihan Melalui Kompetensi Kerja terhadap Kinerja Operator Di Terminal Peti Kemas Koja Jakarta Amelia Zakiyah Solichin; Okin Ringan Purba; Zaenal Abidin; Euis Saribanon; Peppy Fachrial
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6530

Abstract

Terminal Peti Kemas Koja (TPK Koja) berperan penting dalam kelancaran arus barang di Pelabuhan Tanjung Priok, pusat distribusi logistik nasional. Namun, gangguan teknis berulang seperti kerusakan crane, overheating gantry, dan spreader yang tidak berfungsi, serta koordinasi tim yang kurang efektif telah menurunkan produktivitas dan meningkatkan risiko keselamatan. Permasalahan ini menunjukkan adanya ketidaksesuaian antara tuntutan operasional dan kemampuan operator, yang dipengaruhi oleh pengalaman kerja, kualitas pelatihan, serta kompetensi kerja. Penelitian ini bertujuan menganalisis pengaruh pengalaman kerja dan pelatihan terhadap kinerja operator melalui kompetensi kerja sebagai variabel mediasi. Penelitian menggunakan pendekatan kuantitatif dengan metode survei terhadap 220 operator TPK Koja. Data dianalisis menggunakan Analisis Jalur (Path Analysis) dan uji Sobel untuk menguji hubungan langsung maupun tidak langsung antar variabel. Hasil penelitian menunjukkan bahwa pengalaman kerja dan pelatihan berpengaruh positif signifikan terhadap kinerja operator dan kompetensi kerja (p < .001). Kompetensi kerja juga terbukti berpengaruh signifikan terhadap kinerja operator serta memediasi hubungan pengalaman dan pelatihan dengan kinerja. Temuan ini menegaskan pentingnya pelatihan terstruktur, evaluasi kompetensi yang berkelanjutan, dan penguatan pengalaman kerja guna meningkatkan efisiensi operasional, keselamatan, dan daya saing industri logistik nasional.
Analisis Kemampuan dan Kesediaan Membayar dalam Penetapan Tarif Transportasi Publik Euis Saribanon; Indriyati, Indriyati; Devi Marlita; Agus Nugroho; Heriyanto Wibowo
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 4 (2026): Jurnal Ilmu Manajemen Terapan (Maret - April 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i4.7956

Abstract

Penelitian ini menganalisis Ability to Pay dan Willingness to Pay masyarakat terhadap layanan kereta api perintis serta implikasinya terhadap reformasi kebijakan tarif berbasis Public Service Obligation. Penelitian menggunakan pendekatan kuantitatif dengan survei terhadap 428 responden. Estimasi Ability to Pay dilakukan dengan pendekatan travel budget, sedangkan Willingness to Pay diukur menggunakan stated preference. Hasil menunjukkan bahwa tarif eksisting masih berada di bawah tingkat kesediaan membayar rata-rata pada skenario kualitas minimal maupun maksimal. Namun, distribusi pendapatan responden didominasi kelompok menengah bawah sehingga menunjukkan heterogenitas kemampuan ekonomi yang signifikan. Analisis mengidentifikasi keberadaan captive riders dan choice riders dengan sensitivitas tarif yang berbeda. Temuan ini menegaskan bahwa kebijakan tarif berbasis rata-rata agregat berpotensi mengabaikan dimensi keadilan distributif. Reformasi subsidi berbasis keterjangkauan diperlukan untuk menjaga keberlanjutan fiskal sekaligus melindungi kelompok rentan.
Affective Commitment as a Mediator in Enhancing Logistics Service Quality Sitanggang, Rohana D.M.; Saribanon, Euis; Setiawati, Aswanti; Wahyuni, Rr. Endang; Thabah, Asep Ali
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 11 No 2 (2024): December
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v11i2.51387

Abstract

This study examines the effects of organizational culture, job satisfaction, and servant leadership on service quality, with affective commitment as a mediating mechanism, in freight forwarding companies in Jakarta, Indonesia. Its novel contribution lies in identifying affective commitment as the primary psychological conduit through which job satisfaction influences service quality, while revealing uneven mediation effects across cultural and leadership factors in a logistics setting. A quantitative design was applied using data from 262 respondents selected through purposive sampling. Primary data were collected via online questionnaires and analyzed using SEM-PLS. The findings show that affective commitment fully mediates the job satisfaction–service quality relationship and partially mediates the effects of organizational culture and servant leadership. Job satisfaction has no direct effect on service quality. The results imply that compensation, promotion, and leadership practices must prioritize affective commitment to achieve sustained service quality improvements.
Determination of Net Income of Shipping Companies: Analysis of Fuel Costs, Shipping Rates, and Shipping Routes mediated by Shipping Insurance Soekirman, Atong; Yuliantini, Yuliantini; Susanto, Primadi Candra; Saribanon, Euis; Octaviani, Reni Dian; Chairuddin, Irwan
Greenation International Journal of Economics and Accounting Vol. 4 No. 1 (2026): Greenation International Journal of Economics and Accounting (March - April 202
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijea.v4i1.800

Abstract

This study aims to analyze the determination of net income in shipping companies in Indonesia by examining the influence of fuel costs, shipping rates, and shipping routes through the mediation of shipping insurance. Using a descriptive qualitative approach through a systematic literature study of 30 relevant articles (SINTA and Scopus), this study synthesizes various findings related to maritime financial performance for the period 2022–2025. The results of the study indicate that: 1) Fuel costs affect shipping insurance; 2) Shipping rates affect shipping insurance; 3) Shipping routes affect shipping insurance; 4) Fuel costs affect net income; 5) Shipping rates affect net income; 6) Shipping routes affect net income; 7) Shipping insurance affects net income; 8) Fuel costs affect net income through shipping insurance; 9) Shipping rates affect net income through shipping insurance; and 10) Shipping routes affect net income through shipping insurance. This research provides a strategic contribution to management in addressing market volatility and IMO 2020 regulations.
Enhancing Customer Satisfaction in Commuter Rail Services through Multimodal Integration and Digital Payment Adoption: A Case Study in Greater Bandung Saribanon, Euis; Nugroho, Agus; Nurhayati, Siti; Susanthi, Novi Indah; Ratnasari, Devi
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 4 (2025): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i4.5131

Abstract

This study evaluates customer satisfaction with Commuter Line services in Area II of Bandung during the new normal era. The study focuses on multimodal transportation integration and digital payment system implementation. A survey was conducted with 616 respondents representing the various demographics of service users. The results of the analysis show that customers are highly satisfied with the provided services, especially regarding cleanliness, comfort, and digital accessibility. Technology application and improved accessibility have proven to be key factors in creating a positive travel experience. However, Importance Performance Analysis (IPA) results indicate that improvements to the bank transfer payment system are needed to meet customer expectations. These findings provide a foundation for developing adaptive, responsive, and inclusive strategies to improve the quality of public transportation services.
Penanganan Keadaan Khusus pada Operasi Kereta Api Nugroho, Agus; Suryono, Totok; Wibisono, Indarto; Saribanon, Euis
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 5 No. 3 (2024): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2024)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/jemsi.v5i3.1833

Abstract

In organizing train operations in Indonesia, especially in Java, apart from planning, controlling and evaluating train operations under normal/ordinary conditions, based on existing data and experience, several planning and control scenarios are needed for special conditions/services, handling critical situations, also handling emergencies. In terms of regulations (determination & announcement) of train operations, in the form of GAPEKA for normal circumstances, MALKA, PPK and WAM scenarios are also prepared as alternative regulations outside GAPEKA (PT Kereta Api Indonesia Service Regulation No. 19 of 2011). In everyday life, apart from these scenarios, anticipation is also needed to provide guidelines for handling them, so that they support the train travel operation scenarios. In order to provide references, guidelines, flow and supporting resources on how to deal with several of these situations, both predictable, incidental and unexpected, then the plan for handling special situations must be formulated properly and completely and in accordance with various possible circumstances. The formulation of handling special situations is important. Handling these special situations is still different for special, critical or emergency situations/services
Co-Authors Abdul Ghafar Abdul Muis Aditya Wardana, Aditya agus Nugroho Agus Nugroho, Agus Agus Suhendra Agusinta, Lira Ahmad Hidayat Aisyah Rahmawati Aisyah Rahmawati Alfais Amin Darmawan Alinda Shintami Amelia Zakiyah Solichin Amrizal Amrizal Amrizal Amrizal Andre Yosafat Andri Primadi Anton Ferdiansyah Apsada Juhri Arhab, Abiyyu Arifiani, Librita Asep Ali Thabah, Asep Ali Ashari, Yogi Aswanti Setyawati Banjarnahor, Astri Rumondang Berliana, Dhana Budi Sitorus Budi Sitorus, Budi Cecep Pahrudin, Cecep Chaidir Tasran Chairuddin , Irwan Damara Gugat, Rudy Max Deslida Saidah Devi Marlita Devi Marlita, Devi Dian Artanti Arubusman, Dian Artanti Dinar Dewi Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Esterlinus Edwin Lermatan Febricardo, Erichi Alfanso Fikri Ferdiansyah Putra Handayani, Sri Hapsari, Natalia Ayu Herawati, Evi Husni Hasan Ika Utami Yulihapsari Ikhsan, Ridho Bramulya Imam Ozali Imam Ozali Indra Gunawan Indriyati Indriyati Indriyati Indriyati Indriyati Irwan Chairuddin Irwan Chairuddin Irwan Chairudin Jacinta Madalena Soares Lemos Josua Panatap Soehaditama Juhri, Apsada Juliater Simamarta Juliater Simarmata Juliater Simarmata Karina , Tiya Gusti Kemal Heryandri Kholdun, Amrulloh Ibnu Koharudin, Muhammad Lesmini, ⁠Lis Liana, Esti Lira Agushinta Lis Lesmini Lupiyoadi, Rambat Lut Mafrudoh Lut Mafrudoh M. Arief Ramdhany M. Arif Hernawan M. Thamrin Marthaleina Ruminda Sitorus Mawarni, Anissa Putri Indah Melenneta Aisyah Putri Melenneta Miranti, Gendis Ayu Muhammad Fadli Muhammad Iqbal Firdaus Muhammad Koharudin Muhammad Riza Affiat Muhammad Thamrin Mustika Sari Mustika Sari Nap, Ferry Reynaldo Darmawan Nashrullah, Nashrullah Nasrullah Nasrullah Ningsih, Septiana Adi Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel, Nofrisel Novi Indah Susanthi, Novi Indah Nursery Alfaridi S Nasution Oce Prasetya Octaviani, Reni Dian Octaviani, Reni Dian Octoriviano, Fajar Adhitia Okin Ringan Purba Okin Ringan Purba Olfebri Ozali, Imam Peppy Fachrial Poncotoyo, Wahyu Prasadja Ricardianto Prasadja Ricardianto, Prasadja Pratiwi, Sekar Widyastuti Pratiwia, Sekar Widyastuti Pribadi, Sulistya Primadi Candra Susanto Primadi Candra Susanto Purwoko, Harry Raden Didiet Rachmat Hidayat Raden Mohamad Herdian Bhakti Raden Roro Riri Kurniawati Rafi, Salahudin Rahmat Hidayat Ratnasari, Devi Reni Dian Octaviani Reni Dian Octaviani Reza Fauzi Jaya Sakti Rista Dwi Pratiwi RR. Ella Evrita Hestiandari Rully Indrawan Salahudin Rafi Sandriana Marina Sarinah Sarinah Sarinah Sihombing Sarinah Sihombing Sarinah Sihombing Sekar Widyastuti Pratiwi Sela Sela Setiawati, Aswanti Sholihah, Sita Aniisah Sihotang, Thobias Oktrian Silalahi, Dapot Hamonangan Silvia Dewi Kumalasari Simon Gultom Sitanggang, Rohana Siti Maemunah Siti Maemunah Siti Maemunah Siti Nurhayati Sitorus, Tulus Irfan Harsono Soekirman, Atong Solikin Solikin Sri Handayani Sri Raharjo Sri Raharjo Subandi Subandi Sucipto, Yuwono D Sugiyanto Sugiyanto Suharto Abdul Majid Suryono, Totok Tantri, Roy Hartanto Tatianan, Yana Thamrin, HM Tiya Gusti Karina Tohir, Muhammad Tulus Irfan Harsono Sitorus Tulus Irpan H. S., Tulus Ulfah Arini, Dewi Wahyono Bimarso Wahyu Poncotoyo Wahyuni, Rr. Endang Wahyuni, Rr. Endang Wibisono, Indarto Wibowo, Heriyanto Widhi Setyowati Wulanigara, Ardha Yana Tatiana, Yana Yoanyta Octora, Theresye Yosi Pahala Yosi Pahala, Yosi Yuana, Desy Yulianti Keke Yulianti Keke Yulianti Keke Yulianti Keke Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuntina, Lily Zaenal Abidin Zaenal Abidin Zainal Abidin Zaroni Zaroni Zaroni, Zaroni