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Euis Saribanon, Euis

Institut Transportasi Dan Logistik Trisakti

Author-ID : 557465

Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Neuroscience Nursing Public Health Social Sciences Transportation Other

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Affective Commitment as a Mediator in Enhancing Logistics Service Quality Sitanggang, Rohana D.M.; Saribanon, Euis; Setiawati, Aswanti; Wahyuni, Rr. Endang; Thabah, Asep Ali
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 11 No 2 (2024): December
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v11i2.51387

This study examines the effects of organizational culture, job satisfaction, and servant leadership on service quality, with affective commitment as a mediating mechanism, in freight forwarding companies in Jakarta, Indonesia. Its novel contribution lies in identifying affective commitment as the primary psychological conduit through which job satisfaction influences service quality, while revealing uneven mediation effects across cultural and leadership factors in a logistics setting. A quantitative design was applied using data from 262 respondents selected through purposive sampling. Primary data were collected via online questionnaires and analyzed using SEM-PLS. The findings show that affective commitment fully mediates the job satisfaction–service quality relationship and partially mediates the effects of organizational culture and servant leadership. Job satisfaction has no direct effect on service quality. The results imply that compensation, promotion, and leadership practices must prioritize affective commitment to achieve sustained service quality improvements.

Evaluation of Customer Satisfaction with Railway Company Services in Area VI Yogyakarta Indriyati Indriyati; Sarinah Sihombing; Lut Mafrudoh; Andre Yosafat; Euis Saribanon
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i3.5947

This study evaluates customer satisfaction with the service facilities of PT Kereta Commuter Indonesia (KCI) in Area VI Yogyakarta. As the number of Commuter Line (KRL) users continues to grow, understanding customer needs and expectations is crucial for improving service quality. A quantitative survey approach was employed using a Likert scale and multiple customer satisfaction measurement tools, including the Customer Satisfaction Index (CSI), Net Promoter Score (NPS), and Importance–Performance Analysis (IPA). The findings reveal that the CSI score reached 86.50%, indicating a high level of customer satisfaction, although several service dimensions particularly schedule punctuality and facilities for persons with disabilities still require improvement. To the best of the authors' knowledge, this is one of the first studies focusing on customer satisfaction in Area VI Yogyakarta that integrates CSI, NPS, and IPA simultaneously. The results provide valuable insights for PT KCI in formulating customer-centric service improvement strategies to further enhance overall satisfaction and service performance.

Sosialisasi Tantangan Implementasi Logistik Halal di Indonesia Sekar Widyastuti Pratiwi; Euis Saribanon; Nofrisel; Apsada Juhri; Wahyu Poncotoyo
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 2 No. 3 (2024): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Juli - September 2024)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v2i3.632

Potensi global yang signifikan dari pasar halal, sangat dianjurkan bahwa penyedia layanan logistik secara aktif berkontribusi pada pengembangan industri rantai pasokan halal. Namun, hanya beberapa perusahaan logistik yang telah mendapatkan sertifikasi halal. Tim ini melakukan inisiatif outreach di beberapa organisasi penyedia layanan logistik untuk mendidik mereka tentang kebutuhan untuk mempertahankan integritas halal di seluruh rantai pasokan. Salah satu hasil dari partisipasi dalam Program Layanan Komunitas ini adalah kesempatan untuk secara langsung berinteraksi dan memiliki percakapan dengan pendiri dan dewan direktur perusahaan logistik. Perusahaan-perusahaan didorong untuk mempercepat adopsi sertifikasi halal karena program pemerintah yang mengharuskan sertifikasi halal untuk produk makanan dan minuman pada bulan Oktober 2024. Ketika datang untuk menerapkan rantai pasokan halal, perusahaan harus memiliki persyaratan tertentu, termasuk kemampuan daya telusur dalam produk mereka. Untuk mendukung kemampuan ini secara memadai, fasilitas dan infrastruktur yang diperlukan harus didirikan.

Pengabdian Kepada Masyarakat: Strategi Peningkatan Pendapatan dan Keberlanjutan Bisnis Melalui Promosi Berbasis Digital, Penguatan Manajemen dan Inovasi Usaha Primadi Candra Susanto; Olfebri Olfebri; Aang Gunawan; Euis Saribanon; Agus Suhendra
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 4 No. 2 (2026): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (April- Juni 2026)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v4i2.2150

Kegiatan Pengabdian kepada Masyarakat (PkM) ini dilaksanakan dengan tujuan untuk meningkatkan pengetahuan dan kemampuan masyarakat, terutama pelaku UMKM, dalam memanfaatkan promosi digital sebagai upaya meningkatkan pendapatan dan menjaga keberlanjutan usaha. Perkembangan teknologi informasi telah membawa perubahan besar dalam pola pemasaran dan perilaku konsumen, sehingga pelaku usaha perlu mampu menyesuaikan diri dengan penggunaan media digital sebagai sarana promosi yang efektif. Namun demikian, masih terdapat banyak pelaku usaha yang belum memahami secara maksimal penggunaan media sosial dan platform digital dalam mendukung kegiatan pemasaran usaha. Pelaksanaan kegiatan dilakukan secara online melalui Zoom Meeting pada tanggal 17 April 2026 pukul 08.30–11.00 WIB dan diikuti oleh 40 peserta yang terdiri dari pelaku UMKM dan masyarakat umum. Metode yang digunakan dalam kegiatan ini meliputi penyampaian materi, diskusi interaktif, serta sesi tanya jawab mengenai strategi pemasaran digital, pemanfaatan media sosial untuk bisnis, dan teknik penyusunan konten promosi yang menarik. Hasil kegiatan menunjukkan bahwa peserta mengalami peningkatan pemahaman mengenai pentingnya promosi berbasis digital dalam memperluas jangkauan pasar dan meningkatkan daya saing usaha. Selain itu, peserta juga memperoleh motivasi untuk mulai menerapkan strategi pemasaran digital dalam usaha yang dijalankan. Kegiatan ini diharapkan mampu mendorong masyarakat untuk memanfaatkan teknologi digital secara berkelanjutan guna mendukung perkembangan usaha dan peningkatan ekonomi masyarakat.

The Impact of Service Quality and Delivery Time on Behavioral Intentions of E-Commerce Logistics Users with Customer Satisfaction as Mediation Euis Saribanon; Anton Ferdiansyah; Jacinta Madalena Soares Lemos; Fikri Ferdiansyah Putra
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8529

In the rapidly evolving digital age, e-commerce has emerged as one of the major forces in the global economic revolution. To remain competitive, e-commerce businesses must understand the components that influence the user behavior of their logistics services. Delivery time and service quality are two important factors that could affect customer satisfaction.Delivery time and service quality are two important factors that could affect customer satisfaction,which in turn causes them to be more likely to use this business again. Using customer satisfaction as a mediating factor, this study attempts to determine the effect of delivery speed and service quality on the intention of e-commerce consumers. This study uses a quantitative descriptive method and the Cochran formula to determine the number of samples used as many as 100 E-commerce user respondents. The data collection method in this study uses questionnaire. This study uses the Structural Equation Modeling-Partial Least Square (SEM-PLS) analysis technique. For this study systematic quantitative approaches in conjunction with random sampling techniques were used to gather data from e-commerce users. Based on the results of this study, Customer satisfaction has been shown to have a positive and large impact on delivery speed and service quality, as well as to positively and significantly influence behavioural intentions.

Supply Chain Performance Management Strategy in Improving Supply Chain Performance Competitiveness of Special Product at Indomaret Fresh Bekasi Branch Melenneta Aisyah Putri Melenneta; Muhammad Iqbal Firdaus; Euis Saribanon
Jurnal Penelitian Sekolah Tinggi Transportasi Darat Vol 16 No 2 (2025): December 2025
Publisher : Politeknik Transportasi Darat Indonesia - STTD Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55511/jpsttd.v16i2.751

This study analyzes the influence of supply chain knowledge capability, information sharing capability, and supply chain collaboration capability on supply chain performance and competitiveness at the Indomaret Fresh Bekasi Branch. The research is grounded in the Resource-Based View (RBV) and applies the VRIO framework to evaluate whether these capabilities constitute sources of competitive advantage. A quantitative research design was employed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Data were collected through questionnaires distributed to 102 employees across 14 Indomaret Fresh outlets in Bekasi. The results demonstrate that supply chain knowledge capability and supply chain collaboration capability have a significant positive effect on supply chain performance. Collaboration capability also shows a direct and significant effect on supply chain competitiveness, while supply chain knowledge influences competitiveness indirectly through supply chain performance. In contrast, information sharing capability does not have a significant direct effect on either supply chain performance or competitiveness, although it remains operationally important for coordination and efficiency. Supply chain performance plays a crucial mediating role by strengthening the relationship between supply chain capabilities, particularly knowledge and collaboration, and supply chain competitiveness. The VRIO analysis reveals that supply chain collaboration fulfills all criteria of valuable, rare, inimitable, and well-organized resources, making it a sustainable source of competitive advantage. Supply chain knowledge is valuable and well-organized but not rare, resulting in a temporary competitive advantage. Information sharing, while necessary for operational effectiveness, does not meet VRIO criteria as a strategic resource. This study contributes to the literature by integrating RBV, VRIO, and SEM-PLS in the context of fresh product retail supply chains. Practically, the findings emphasize the importance of strengthening collaborative practices and optimizing supply chain performance to enhance competitiveness in highly competitive urban retail markets.

The Role of Job Satisfaction in Mediating the Influence of Training, Work Environment, and Work Culture on the Performance of Domestic Cargo Companies Primadi Candra Susanto; Aswanti Setyawati; Aisyah Rahmawati; Reza Fauzi Jaya Sakti; Esti Liana; Euis Saribanon; Irwan Chairuddin
International Journal of Management Science and Information Technology Vol. 6 No. 1 (2026): January - June 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i1.6785

This study explores the mediating role of job satisfaction in the relationship between training, work environment, and organizational culture on the performance of domestic cargo companies. The cargo logistics sector is increasingly challenged by rising competition, rapid technological changes, and shifting service demands. This research employs a qualitative approach using a systematic literature review. Secondary data were collected from reputable international journals indexed in databases such as Scopus, Springer, Elsevier, Emerald, and Web of Science. The data were analyzed using content analysis to examine the conceptual relationships among the key variables. The findings reveal that training, work environment, and organizational culture significantly affect company performance, both directly and indirectly through job satisfaction as a mediating variable. From a managerial perspective, the study highlights the need for cargo companies to implement continuous training programs, create supportive work environments, and foster positive organizational cultures to enhance employee satisfaction and achieve sustainable performance outcomes.

Meningkatkan Loyalitas Penumpang Kapal: Analisis Kualitas Layanan, Promosi, Keselamatan Pelayaran dan Infrastruktur Alfais Amin Darmawan; M. Arif Hernawan; Sarinah Sihombing; Euis Saribanon; Reni Dian Octaviani; Irwan Chairuddin; Yulianti Keke; Primadi Candra Susanto
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 4 (2026): Jurnal Ilmu Manajemen Terapan (Maret - April 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i4.8204

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan, promosi, keselamatan pelayaran, dan infrastruktur terhadap loyalitas penumpang kapal melalui pendekatan sintesis literatur. Metode yang digunakan adalah pendekatan kualitatif dengan Systematic Literature Review (SLR) terhadap 30 artikel ilmiah yang bersumber dari jurnal internasional bereputasi dan jurnal nasional terakreditasi. Proses analisis dilakukan melalui tahapan identifikasi, seleksi, dan sintesis menggunakan thematic analysis untuk mengidentifikasi pola hubungan antar variabel. Hasil penelitian menunjukkan bahwa: 1) Kualitas layanan berpengaruh terhadap loyalitas penumpang kapal; 2) Promosi berpengaruh terhadap loyalitas penumpang kapal; 3) Keselamatan pelayaran berpengaruh terhadap loyalitas penumpang kapal; 4) Infrastruktur berpengaruh terhadap loyalitas penumpang kapal.

PERAN MEDIASI MOTIVASI KERJA DALAM HUBUNGAN ANTARA PELATIHAN, BUDAYA ORGANISASI DAN KINERJA KARYAWAN PT .KGX Gendis Ayu Miranti; Euis Saribanon; Yana Tatiana
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 9 No 3 (2025): Edisi September - Desember 2025
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v9i3.6592

Pelatihan kerja dan budaya organisasi memiliki peran penting dalam membentuk kinerja pegawai, meskipun dampaknya kerap dipengaruhi oleh tingkat motivasi kerja individu. Penelitian ini bertujuan untuk menelaah keterkaitan antara pelatihan kerja dan budaya organisasi terhadap kinerja karyawan di PT. Sirkulasi Kompas Gramedia (KGX) dengan motivasi kerja sebagai variabel perantara. Melalui analisis menggunakan metode SEM-PLS terhadap 51 responden, diperoleh hasil bahwa pelatihan kerja tidak memberikan pengaruh yang signifikan terhadap motivasi maupun kinerja. Sebaliknya, budaya organisasi menunjukkan pengaruh yang signifikan terhadap motivasi kerja, sementara motivasi terbukti berkontribusi positif terhadap peningkatan kinerja sekaligus berperan sebagai mediator antara budaya organisasi dan kinerja. Oleh karena itu, penguatan budaya organisasi serta peningkatan motivasi kerja menjadi aspek utama dalam upaya meningkatkan kinerja karyawan.

Concepts Employee Productivity, Analysis in the Ground Handling Sector: A Literature Review Study Muhammad Tohir; Andri Primadi; Lira Agusinta; Euis Saribanon; Danang Darunanto; Primadi Candra Susanto
Annals of Human Resource Management Research Vol. 6 No. 2 (2026): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v6i2.3833

Purpose: This study aimed to identify factors that influence employee productivity in Indonesia’s ground handling sector. The research approach used is a literature review, which synthesizes findings from various previous international, indexed scientific articles relevant to the research topic. Methodology: This study used a descriptive qualitative research method with a literature review approach. Data were collected from reputable, internationally indexed articles obtained from Scopus, Web of Science, Emerald, Springer, and Google Scholar databases. The selected literature was analyzed using reduction techniques, data presentation in matrix form, and comparative synthesis to identify patterns, similarities, and differences between studies. Results: The results show that organizational culture, organizational commitment, and remuneration affect the work productivity of ground handling sector employees directly or indirectly through job satisfaction. Conclusions: This study concludes that organizational culture, commitment, and remuneration influence employee productivity in the ground handling sector, both directly and indirectly through job satisfaction. Therefore, improving job satisfaction is essential for strengthening work quality, quantity, and punctuality. Limitations: This study’s limitation is that it relies solely on the synthesis of various scientific articles and does not involve field data from ground handling companies directly. This limits the study's ability to capture the actual operational conditions, technical challenges, and human resource dynamics on the apron or terminal. Contributions: Given the limited research on Human Resource Management (HRM) in the ground handling sector, this study contributes to the development of the literature in this highly technical and high-risk sector.

Co-Authors Aang Gunawan Abdul Ghafar Abdul Muis Aditya Wardana, Aditya Agus Nugroho Agus Nugroho Agus Nugroho Agus Nugroho, Agus Agus Suhendra Agus Suhendra Agusinta, Lira Ahmad Hidayat Aisyah Rahmawati Alfais Amin Darmawan Alinda Shintami Amelia Zakiyah Solichin Amelia Zakiyah Solichin Amrizal Amrizal Amrizal Amrizal Andre Yosafat Andri Primadi Andri Primadi Anton Ferdiansyah Apsada Juhri Ardha Wulanigara Arhab, Abiyyu Arifiani, Librita Arsad Rifki Adhawi Fareza Asep Ali Thabah, Asep Ali Ashari, Yogi Aswanti Setyawati Banjarnahor, Astri Rumondang Berliana, Dhana Budi Sitorus Budi Sitorus, Budi Cecep Pahrudin, Cecep Chaidir Tasran Damara Gugat, Rudy Max Danang Darunanto Deslida Saidah Devi Marlita Devi Marlita, Devi Devi Ratnasari Dian Anom Baskoro Dian Artanti Arubusman Dian Artanti Arubusman, Dian Artanti Dinar Dewi Dinar Dewi Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Esterlinus Edwin Lermatan Evi Herawati Febricardo, Erichi Alfanso Fikri Ferdiansyah Putra Gendis Ayu Miranti Handayani, Sri Hapsari, Natalia Ayu Haris Haris, Haris Heriyanto Wibowo Husni Hasan Ibnu Romadhona Ika Utami Yulihapsari Ikhsan, Ridho Bramulya Imam Ozali Imam Ozali Indarto Wibisono Indra Gunawan Indriyati Indriyati Indriyati Indriyati Indriyati Irwan Chairuddin Irwan Chairudin Irwan Chairudin Jacinta Madalena Soares Lemos Josua Panatap Soehaditama Juhri, Apsada Juliater Simamarta Juliater Simamora Juliater Simarmata Juliater Simarmata Juliater Simarmata Karina , Tiya Gusti Kemal Heryandri Kencana Verawati Kholdun, Amrulloh Ibnu Koharudin, Muhammad Lesmini, ⁠Lis Liana, Esti Lira Agushinta Lira Agusinta Lis Lesmini Lupiyoadi, Rambat Lut Mafrudoh Lut Mafrudoh M. Arief Ramdhany M. Arif Hernawan M. Thamrin Marthaleina Ruminda Mawarni, Anissa Putri Indah Melenneta Aisyah Putri Melenneta Mohd Faizal Sulaiman Muhammad Fadli Muhammad Iqbal Firdaus Muhammad Koharudin Muhammad Riza Affiat Muhammad Thamrin Muhammad Tohir Mustika Sari Mustika Sari Nap, Ferry Reynaldo Darmawan Nashrullah, Nashrullah Nasrullah Nasrullah Ningsih, Septiana Adi Nita Rosmaladewi Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel, Nofrisel Novi Indah Susanthi Novi Indah Susanthi, Novi Indah Nursery Alfaridi S Nasution Oce Prasetya Octaviani, Reni Dian Octoriviano, Fajar Adhitia Okin Ringan Purba Okin Ringan Purba Okin Ringan Purba Olfebri Olfebri Olfebri Osman Arofat Otto Sugiharto Prakoso Ozali, Imam Peppy Fachrial Peppy Fachrial Poncotoyo, Wahyu Prasadja Ricardianto Prasadja Ricardianto, Prasadja Pratiwi, Sekar Widyastuti Pratiwia, Sekar Widyastuti Pribadi, Sulistya Primadi Candra Susanto Purwoko, Harry Raden Didiet Rachmat Hidayat Raden Mohamad Herdian Bhakti Raden Roro Riri Kurniawati Rafi, Salahudin Rahmat Hidayat Ratnasari, Devi Reni Dian Oktaviani Reza Fauzi Jaya Sakti Rista Dwi Pratiwi RR. Ella Evrita Hestiandari Rully Indrawan Rully Indrawan Rully Indrawan Salahudin Rafi Sandriana Marina Sarinah Sihombing Sarinah Sihombing Sarinah Sihombing Sekar Widyastuti Pratiwi Sela Sela Setiawati, Aswanti Sihotang, Thobias Oktrian Silalahi, Dapot Hamonangan Silvia Dewi Kumalasari Simon Gultom Sita Aniisah Sholihah Sitanggang, Rohana Siti Maemunah Siti Maemunah Siti Maemunah Siti Nurhayati Siti Nurhayati Sitorus, Tulus Irfan Harsono Soekirman, Atong Solikin Solikin Sri Handayani Sri Raharjo Sri Raharjo Subandi Subandi Sugiyanto Sugiyanto Suharto Abdul Majid Suryono, Totok Tantri, Roy Hartanto Tatianan, Yana Thamrin, HM Tiya Gusti Karina Tohir, Muhammad Totok Suryono Tulus Irfan Harsono Sitorus Tulus Irpan H. S., Tulus Ulfah Arini, Dewi Wahyono Bimarso Wahyu Poncotoyo Wahyuni, Rr. Endang Wahyuni, Rr. Endang Wibisono, Indarto Widhi Setyowati Widhi Setyowati Wulanigara, Ardha Yana Tatiana Yoanyta Octora, Theresye Yosi Pahala Yosi Pahala, Yosi Yuana, Desy Yulianti Keke Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuntina, Lily Yuwono D Sucipto Yuwono D. Sucipto Zaenal Abidin Zaenal Abidin Zaenal Abidin Zainal Abidin Zainal Abidin Zaroni Zaroni Zaroni, Zaroni Zulfa Fitri Ikatrinasari

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