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Pengabdian Kepada Masyarakat: Strategi Peningkatan Pendapatan dan Keberlanjutan Bisnis Melalui Promosi Berbasis Digital, Penguatan Manajemen dan Inovasi Usaha Primadi Candra Susanto; Olfebri Olfebri; Aang Gunawan; Euis Saribanon; Agus Suhendra
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 4 No. 2 (2026): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (April- Juni 2026)
Publisher : Greenation Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v4i2.2150

Abstract

Kegiatan Pengabdian kepada Masyarakat (PkM) ini dilaksanakan dengan tujuan untuk meningkatkan pengetahuan dan kemampuan masyarakat, terutama pelaku UMKM, dalam memanfaatkan promosi digital sebagai upaya meningkatkan pendapatan dan menjaga keberlanjutan usaha. Perkembangan teknologi informasi telah membawa perubahan besar dalam pola pemasaran dan perilaku konsumen, sehingga pelaku usaha perlu mampu menyesuaikan diri dengan penggunaan media digital sebagai sarana promosi yang efektif. Namun demikian, masih terdapat banyak pelaku usaha yang belum memahami secara maksimal penggunaan media sosial dan platform digital dalam mendukung kegiatan pemasaran usaha. Pelaksanaan kegiatan dilakukan secara online melalui Zoom Meeting pada tanggal 17 April 2026 pukul 08.30–11.00 WIB dan diikuti oleh 40 peserta yang terdiri dari pelaku UMKM dan masyarakat umum. Metode yang digunakan dalam kegiatan ini meliputi penyampaian materi, diskusi interaktif, serta sesi tanya jawab mengenai strategi pemasaran digital, pemanfaatan media sosial untuk bisnis, dan teknik penyusunan konten promosi yang menarik. Hasil kegiatan menunjukkan bahwa peserta mengalami peningkatan pemahaman mengenai pentingnya promosi berbasis digital dalam memperluas jangkauan pasar dan meningkatkan daya saing usaha. Selain itu, peserta juga memperoleh motivasi untuk mulai menerapkan strategi pemasaran digital dalam usaha yang dijalankan. Kegiatan ini diharapkan mampu mendorong masyarakat untuk memanfaatkan teknologi digital secara berkelanjutan guna mendukung perkembangan usaha dan peningkatan ekonomi masyarakat.    
The Impact of Service Quality and Delivery Time on Behavioral Intentions of E-Commerce Logistics Users with Customer Satisfaction as Mediation Euis Saribanon; Anton Ferdiansyah; Jacinta Madalena Soares Lemos; Fikri Ferdiansyah Putra
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8529

Abstract

In the rapidly evolving digital age, e-commerce has emerged as one of the major forces in the global economic revolution. To remain competitive, e-commerce businesses must understand the components that influence the user behavior of their logistics services. Delivery time and service quality are two important factors that could affect customer satisfaction.Delivery time and service quality are two important factors that could affect customer satisfaction,which in turn causes them to be more likely to use this business again. Using customer satisfaction as a mediating factor, this study attempts to determine the effect of delivery speed and service quality on the intention of e-commerce consumers. This study uses a quantitative descriptive method and the Cochran formula to determine the number of samples used as many as 100 E-commerce user respondents. The data collection method in this study uses questionnaire. This study uses the Structural Equation Modeling-Partial Least Square (SEM-PLS) analysis technique. For this study systematic quantitative approaches in conjunction with random sampling techniques were used to gather data from e-commerce users. Based on the results of this study, Customer satisfaction has been shown to have a positive and large impact on delivery speed and service quality, as well as to positively and significantly influence behavioural intentions.
Supply Chain Performance Management Strategy in Improving Supply Chain Performance Competitiveness of Special Product at Indomaret Fresh Bekasi Branch Melenneta Aisyah Putri Melenneta; Muhammad Iqbal Firdaus; Euis Saribanon
Jurnal Penelitian Sekolah Tinggi Transportasi Darat Vol 16 No 2 (2025): December 2025
Publisher : Politeknik Transportasi Darat Indonesia - STTD Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55511/jpsttd.v16i2.751

Abstract

This study analyzes the influence of supply chain knowledge capability, information sharing capability, and supply chain collaboration capability on supply chain performance and competitiveness at the Indomaret Fresh Bekasi Branch. The research is grounded in the Resource-Based View (RBV) and applies the VRIO framework to evaluate whether these capabilities constitute sources of competitive advantage. A quantitative research design was employed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Data were collected through questionnaires distributed to 102 employees across 14 Indomaret Fresh outlets in Bekasi. The results demonstrate that supply chain knowledge capability and supply chain collaboration capability have a significant positive effect on supply chain performance. Collaboration capability also shows a direct and significant effect on supply chain competitiveness, while supply chain knowledge influences competitiveness indirectly through supply chain performance. In contrast, information sharing capability does not have a significant direct effect on either supply chain performance or competitiveness, although it remains operationally important for coordination and efficiency. Supply chain performance plays a crucial mediating role by strengthening the relationship between supply chain capabilities, particularly knowledge and collaboration, and supply chain competitiveness. The VRIO analysis reveals that supply chain collaboration fulfills all criteria of valuable, rare, inimitable, and well-organized resources, making it a sustainable source of competitive advantage. Supply chain knowledge is valuable and well-organized but not rare, resulting in a temporary competitive advantage. Information sharing, while necessary for operational effectiveness, does not meet VRIO criteria as a strategic resource. This study contributes to the literature by integrating RBV, VRIO, and SEM-PLS in the context of fresh product retail supply chains. Practically, the findings emphasize the importance of strengthening collaborative practices and optimizing supply chain performance to enhance competitiveness in highly competitive urban retail markets.
The Role of Job Satisfaction in Mediating the Influence of Training, Work Environment, and Work Culture on the Performance of Domestic Cargo Companies Primadi Candra Susanto; Aswanti Setyawati; Aisyah Rahmawati; Reza Fauzi Jaya Sakti; Esti Liana; Euis Saribanon; Irwan Chairuddin
International Journal of Management Science and Information Technology Vol. 6 No. 1 (2026): January - June 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i1.6785

Abstract

This study explores the mediating role of job satisfaction in the relationship between training, work environment, and organizational culture on the performance of domestic cargo companies. The cargo logistics sector is increasingly challenged by rising competition, rapid technological changes, and shifting service demands. This research employs a qualitative approach using a systematic literature review. Secondary data were collected from reputable international journals indexed in databases such as Scopus, Springer, Elsevier, Emerald, and Web of Science. The data were analyzed using content analysis to examine the conceptual relationships among the key variables. The findings reveal that training, work environment, and organizational culture significantly affect company performance, both directly and indirectly through job satisfaction as a mediating variable. From a managerial perspective, the study highlights the need for cargo companies to implement continuous training programs, create supportive work environments, and foster positive organizational cultures to enhance employee satisfaction and achieve sustainable performance outcomes.
Meningkatkan Loyalitas Penumpang Kapal: Analisis Kualitas Layanan, Promosi, Keselamatan Pelayaran dan Infrastruktur Alfais Amin Darmawan; M. Arif Hernawan; Sarinah Sihombing; Euis Saribanon; Reni Dian Octaviani; Irwan Chairuddin; Yulianti Keke; Primadi Candra Susanto
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 4 (2026): Jurnal Ilmu Manajemen Terapan (Maret - April 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i4.8204

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan, promosi, keselamatan pelayaran, dan infrastruktur terhadap loyalitas penumpang kapal melalui pendekatan sintesis literatur. Metode yang digunakan adalah pendekatan kualitatif dengan Systematic Literature Review (SLR) terhadap 30 artikel ilmiah yang bersumber dari jurnal internasional bereputasi dan jurnal nasional terakreditasi. Proses analisis dilakukan melalui tahapan identifikasi, seleksi, dan sintesis menggunakan thematic analysis untuk mengidentifikasi pola hubungan antar variabel. Hasil penelitian menunjukkan bahwa: 1) Kualitas layanan berpengaruh terhadap loyalitas penumpang kapal; 2) Promosi berpengaruh terhadap loyalitas penumpang kapal; 3) Keselamatan pelayaran berpengaruh terhadap loyalitas penumpang kapal; 4) Infrastruktur berpengaruh terhadap loyalitas penumpang kapal.
PERAN MEDIASI MOTIVASI KERJA DALAM HUBUNGAN ANTARA PELATIHAN, BUDAYA ORGANISASI DAN KINERJA KARYAWAN PT .KGX Gendis Ayu Miranti; Euis Saribanon; Yana Tatiana
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 9 No 3 (2025): Edisi September - Desember 2025
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v9i3.6592

Abstract

Pelatihan kerja dan budaya organisasi memiliki peran penting dalam membentuk kinerja pegawai, meskipun dampaknya kerap dipengaruhi oleh tingkat motivasi kerja individu. Penelitian ini bertujuan untuk menelaah keterkaitan antara pelatihan kerja dan budaya organisasi terhadap kinerja karyawan di PT. Sirkulasi Kompas Gramedia (KGX) dengan motivasi kerja sebagai variabel perantara. Melalui analisis menggunakan metode SEM-PLS terhadap 51 responden, diperoleh hasil bahwa pelatihan kerja tidak memberikan pengaruh yang signifikan terhadap motivasi maupun kinerja. Sebaliknya, budaya organisasi menunjukkan pengaruh yang signifikan terhadap motivasi kerja, sementara motivasi terbukti berkontribusi positif terhadap peningkatan kinerja sekaligus berperan sebagai mediator antara budaya organisasi dan kinerja. Oleh karena itu, penguatan budaya organisasi serta peningkatan motivasi kerja menjadi aspek utama dalam upaya meningkatkan kinerja karyawan.
Concepts Employee Productivity, Analysis in the Ground Handling Sector: A Literature Review Study Muhammad Tohir; Andri Primadi; Lira Agusinta; Euis Saribanon; Danang Darunanto; Primadi Candra Susanto
Annals of Human Resource Management Research Vol. 6 No. 2 (2026): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v6i2.3833

Abstract

Purpose: This study aimed to identify factors that influence employee productivity in Indonesia’s ground handling sector. The research approach used is a literature review, which synthesizes findings from various previous international, indexed scientific articles relevant to the research topic. Methodology: This study used a descriptive qualitative research method with a literature review approach. Data were collected from reputable, internationally indexed articles obtained from Scopus, Web of Science, Emerald, Springer, and Google Scholar databases. The selected literature was analyzed using reduction techniques, data presentation in matrix form, and comparative synthesis to identify patterns, similarities, and differences between studies. Results: The results show that organizational culture, organizational commitment, and remuneration affect the work productivity of ground handling sector employees directly or indirectly through job satisfaction. Conclusions: This study concludes that organizational culture, commitment, and remuneration influence employee productivity in the ground handling sector, both directly and indirectly through job satisfaction. Therefore, improving job satisfaction is essential for strengthening work quality, quantity, and punctuality. Limitations: This study’s limitation is that it relies solely on the synthesis of various scientific articles and does not involve field data from ground handling companies directly. This limits the study's ability to capture the actual operational conditions, technical challenges, and human resource dynamics on the apron or terminal. Contributions: This study extends contemporary Social Exchange Theory and Organizational Support Theory by highlighting job satisfaction as a mediating mechanism linking organizational culture, commitment, and remuneration to employee productivity in the ground handling sector.
Infrastructure Development and Regional Economic Growth: Evidence from the Trans Sumatra Toll Road in Lampung Province Haris Haris; Juliater Simamora; Euis Saribanon; Okin Ringan Purba; Harry Purwoko
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.3912

Abstract

This study examines the impact of the Trans Sumatra Toll Road on regional economic growth and local government revenue in Lampung Province, Indonesia. Using panel data from six districts for the period 2013–2022, this research employs a quantitative approach to analyze the relationships among transportation and warehousing, tourism, agriculture–forestry–fisheries sectors, local government revenue, and economic growth. The empirical results indicate that transportation and warehousing significantly and positively influence both local government revenue and regional economic growth, while local government revenue also exhibits a significant positive effect on economic growth. Conversely, tourism and agriculture–forestry–fisheries sectors do not show a significant direct impact on economic growth, although tourism contributes significantly to local government revenue. Furthermore, transportation and warehousing indirectly affect economic growth through local government revenue, highlighting the mediating role of fiscal capacity in infrastructure-led development. These findings suggest that transportation infrastructure plays a crucial role in enhancing regional economic performance and fiscal capacity, whereas sectoral diversification and value-added strategies are required to strengthen the contributions of tourism and primary sectors. The study provides policy implications for regional governments in optimizing infrastructure investment to foster sustainable regional development.   Keywords: Transportation Infrastructure, Local Government Revenue, Economic Growth, Regional Development, Panel Data
Determinant Job Satisfication and Performance Employee: Analysis Competence, Training, Job Experince Muhammad Thamrin AR; Euis Saribanon; Aisyah Rahmawati; Yuwono D Sucipto; Primadi Candra Susanto
International Journal of Artificial Intelligence Research Vol 6, No 1.2 (2022)
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v6i1.2.641

Abstract

The purpose of this study is to review the existing results of the variables and see the results from the perspective of the author. To do this, the study will use a literature review of 30 international articles and provide an overview of the results and perspectives of the authors. The results of the study show that some variables have an influence on exposure, but not all variables are present in every paper or research result. This can be used as a reference for the variables in this paper.
The Effect of Facilities and Service Quality on Passenger Loyalty Through Passenger Satisfaction Using MRT (MASS Rapid Transit) Transportation Services Evi Herawati; Euis Saribanon; Cecep Pahrudin; Juliater Simarmata; Reni Dian Octaviani
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 4 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Maret - April 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i4.6988

Abstract

Public transportation plays a vital role in urban mobility, especially in major cities like Jakarta. One of the modes of transportation expected to reduce congestion is the Mass Rapid Transit (MRT). Since its operation, MRT Jakarta has become a preferred alternative due to its speed and punctuality. This study aims to analyze the influence of facilities and service quality on usage loyalty through passenger satisfaction as a mediating variable. By understanding the relationship among these variables, this research seeks to provide strategic recommendations for MRT Jakarta management to improve service quality and retain user loyalty. The research method used is descriptive with a quantitative approach. The population of this study comprises all MRT users in Jakarta, totaling 33,496,540 (MRT, 2024). Based on Slovin's formula, a sample of 400 respondents was determined. Data were collected using both secondary data (journals, previous research, MRT data) and primary data through questionnaires. The analysis method employed is Structural Equation Modeling (SEM), a statistical technique used to build and test causal relationship models. The results indicate that both facilities and service quality have significant direct and indirect effects on usage loyalty, with passenger satisfaction serving as a crucial mediating factor.
Co-Authors Aang Gunawan, Aang Abdul Ghafar Abdul Muis Adam Zakly David Adimas Satriyo Aditya Wardana, Aditya Agus Nugroho Agus Nugroho, Agus Agus Suhendra Agus Suhendra Agus Suhendra Agusinta, Lira Ahmad Hidayat Aisyah Rahmawati Alfais Amin Darmawan Alinda Shintami Amelia Zakiyah Solichin Amelia Zakiyah Solichin Amrizal Amrizal Amrizal Amrizal Amrulloh Ibnu Kholdun Andi Primafira Bumandava Eka Andre Yosafat Andri Primadi Anton Ferdiansyah Apriatha Nur Fadhillah Apsada Juhri Ardha Wulanigara Arhab, Abiyyu Arief Nurhayat Arsad Rifki Adhawi Fareza Asep Ali Thabah, Asep Ali Ashari, Yogi Aswanti Setyawati Aurel Olivia Wijaya Banjarnahor, Astri Rumondang Berliana, Dhana Budi Sitorus Budi Sitorus, Budi Cecep Pahrudin, Cecep Chaidir Tasran Darunanto, Danang Deslida Saidah Devi Marlita Devi Ratnasari Dewi Ulfah Arini Dian Anom Baskoro Dian Artanti Arubusman Dian Artanti Arubusman Dinar Dewi Dinar Dewi Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Erichi Alfanso Febricardo Esterlinus Edwin Lermatan Esti Liana Evi Herawati Fadlhi Fadhli Fikri Ferdiansyah Putra Gendis Ayu Miranti Gugat, Rudy Max Damara Handayani, Sri Hapsari, Natalia Ayu Haris Haris, Haris Heriyanto Wibowo Husni Hasan Ibnu Romadhona Ika Utami Yulihapsari Ikhsan, Ridho Bramulya Imam Ozali Imam Ozali Indarto Wibisono Indra Gunawan Indriyati Indriyati Indriyati Indriyati Indriyati Irwan Chairuddin Irwan Chairudin Irwan Chairudin Jacinta Madalena Soares Lemos Josua Panatap Soehaditama Josua Panatap Soehaditama Juhri, Apsada Juliater Simamarta Juliater Simamora Juliater Simarmata Juliater Simarmata Juliater Simarmata Karina , Tiya Gusti Kemal Heryandri Kencana Verawati Koharudin, Muhammad Liana, Esti Lily Yuntina Lily Yuntina Lira Agushinta Lira Agusinta Lis Lesmini Lupiyoadi, Rambat Lut Mafrudoh Lut Mafrudoh M. Arief Ramdhany M. Arif Hernawan M. Thamrin Marthaleina Ruminda Mawarni, Anissa Putri Indah Melenneta Aisyah Putri Melenneta Mohd Faizal Sulaiman Muhammad Fadli Muhammad Iqbal Firdaus Muhammad Koharudin Muhammad Riza Affiat Muhammad Thamrin Muhammad Tohir Muhammad Tohir Murphy Mutie Mustika Sari Mustika Sari Mustika Sari Nap, Ferry Reynaldo Darmawan Nashrullah Nashrullah Nashrullah, Nashrullah Nasrullah Nasrullah Ningsih, Septiana Adi Nita Rosmaladewi Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel, Nofrisel Novi Indah Susanthi Novi Indah Susanthi Nursery Alfaridi S Nasution Oce Prasetya Octaviani, Reni Dian Octoriviano, Fajar Adhitia Okin Ringan Purba Okin Ringan Purba Okin Ringan Purba Olfebri Olfebri Olfebri Osman Arofat Otto Sugiharto Prakoso Ozali, Imam Peppy Fachrial Peppy Fachrial Prasadja Ricardianto Prasadja Ricardianto, Prasadja Pratiwi, Sekar Widyastuti Pratiwia, Sekar Widyastuti Pribadi, Sulistya Prima Widyanto Primadi Candra Susanto Purwoko, Harry Raden Didiet Rachmat Hidayat Raden Mohamad Herdian Bhakti Raden Roro Riri Kurniawati Rafi, Salahudin Rahmat Hidayat Rahmat Hidayat Ratnasari, Devi Reni Dian Oktaviani Reza Fajriadi Putra Reza Fauzi Jaya Sakti Rista Dwi Pratiwi RR. Ella Evrita Hestiandari Rully Indrawan Rully Indrawan Salahudin Rafi Sandriana Marina Sarinah Sihombing Sarinah Sihombing Sarinah Sihombing Sela Sela Setiawati, Aswanti Sihotang, Thobias Oktrian Silalahi, Dapot Hamonangan Silvia Dewi Kumalasari Simanjuntak, Mariana Simon Gultom Sita Aniisah Sholihah Sitanggang, Rohana Siti Maemunah Siti Maemunah Siti Maemunah Siti Nurhayati Siti Nurhayati Sitorus, Tulus Irfan Harsono Soekirman, Atong Sri Handayani Sri Handayani Sri Raharjo Sri Raharjo Subandi Subandi Sugiyanto Suprihadi Suprihadi Suryono, Totok Susanty Handayani Syahyono Syahyono Tantri, Roy Hartanto Tatianan, Yana Tiya Gusti Karina Tohir, Muhammad Totok Suryono Tulus Irfan Harsono Sitorus Tulus Irpan H. S., Tulus Ulfah Arini, Dewi Wahyono Bimarso Wahyu Poncotoyo Wahyuni, Rr. Endang Wahyuni, Rr. Endang Wibisono, Indarto Widhi Setyowati Widhi Setyowati Wulanigara, Ardha Yana Tatiana Yoanyta Octora, Theresye Yosi Pahala Yosi Pahala Yosi Pahala, Yosi Yuana, Desy Yulianti Keke Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuntina, Lily Yuwono D Sucipto Yuwono D. Sucipto Zaenal Abidin Zaenal Abidin Zaenal Abidin Zainal Abidin Zainal Abidin Zaroni Zaroni Zaroni, Zaroni Zulfa Fitri Ikatrinasari