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Journal : edulib

Penilaian Pengguna terhadap Kualitas Layanan (Libqual) di Perpustakaan Perguruan Tinggi Negeri Surabaya Harisanty, Dessy; Khodijah, Siti
Edulib Vol 6, No 1 (2016)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/edulib.v6i1.4998

Abstract

Abstrak. Pelayanan yang dilakukan oleh perpustakaan secara langsung ataupun tidak akan menimbulkan citra perpustakaan baik citra positif maupun negatif. Citra tersebut menimbulkan persepsi pengguna dan akhirnya membuat penilaian pengguna terhadap perpustakaan. Dalam penelitian ini penulis ingin mengetahui mengenai tingkat persepsi pengguna atas kualitas layanan perpustakaan perguruan tinggi negeri yang meliputi dimensi affect of service, information control, library as place. Penelitian ini menggunakan pendekatan kuantitatif yang sifatnya deskriptif dan teknik pengumpulan data kuisioner dengan teknik sampling nonrandom sampling dengan kriteria purposive sampling di Perpustakaan Institut Teknologi Sepuluh November (ITS), Universitas Airlangga (UNAIR) dan Perpustakaan Universitas Negeri Surabaya (UNESA). Teknik pengolahan data yakni dengan membuat nilai rata-rata di setiap indikator kualitas layanan. Konsep kualitas layanan yang digunakan adalah LibQual+™ yang terdiri dari affect of service, information control, dan library as place. Hasilnya bahwa nilai rata-rata penilaian pengguna pada kinerja ketiga perpustakaan di atas adalah baik. Untuk perpustakaan UNESA dan ITS, urutan penilaian dari yang terbaik oleh pengguna adalah library as place, information control dan affect of service. Urutan penilaian pengguna atas dimensi yang terbaik pada perpustakaan Unair secara berturut-turut adalah library as place, affect of service, dan information control. Kata kunci: libqual, persepsi pengguna, perpustakaan perguruan tinggi Abstract. Services carried out by the library directly and will cause the image library of both positive and negative images. These images create the perception of users and ultimately make an assessment of the library users. In this study the authors wanted to know about the level of user perception on the quality of library services such as affect of service, information control, and library as place. This study uses a quantitative approach that are descriptive and questionnaire data collection techniques with nonrandom sampling with purposive sampling criteria in the library of Institut Teknologi Sepuluh Nopember (ITS), Universitas Airlangga (Unair) and the library of the State University of Surabaya (UNESA). Data processing techniques to make the average value in every indicator of service quality. The concept of service quality used is LibQual + ™ consisting of affect of service, information control, and library as place. The result is that the average value assessment on the performance of the three library users above is good. For UNESA and ITS libraries, order an assessment of the best by the user is a library as place, information control and affect of service. In Unair library, user ratings on the dimensions of the order of the best in a row is a library as place, affect of service, and information control. Keywords: libqual, user perception, university libraries
Co-Authors Abdul Ghofur Abrar Abrar Adelia Adelia, Adelia Afandi, Auliana Afni Putri, Dela Ahmad Abtokhi Ahmad, Aghniawati Ahmad, Gatot Ahmada, Dzikrilla Al aini, siti nurul quratul Akbar, Mohammad Aziz Akbar, Muhammad Faidzin Al Jauhariy, Moh Ridho Al-Faris, Dzul Fadly Alamsyah, Bahrul Aldiana, Siti Mia Alfarras, Muhammad Dzikri Alfiatu Solikah Ali Darta Alimuddin Almah, Uun Alwi Prayoga, Abil Aly, Hafizh Raihan Amnah Andrianto, Eko Anggraini, Renny Tri Anola, yahmi Anshari, Muhammad Redha Ardiansyah, Acep Kiki Aslamiah Aslamiah Asmaul Husna Asriha Kurnia Utami Astuti , Eni Puji Aswan Aswan Atika Rizki, Cindy Attohiri, Rifqon Hadi Aulia Rahma Annisa Aulia, Winona Septi Azis, Mochammad Irfan Azra, Alia Aida Baehaqi Bagata, Desy Try Rahayu Bagus Jamroji Batubara, Raihan Syafawi Bella, Sinta Brahmana, Rizkita Camelia, Navila Chairul Rizal Christin Dalimunthe, Yuliana Chryzalmantia, Vavella Cindy Atika Rizki Daviq Chairilsyah Defriza, Rita Dessy Harisanty Devi Risma Dewi Nurul Qomariyah, Dewi Nurul Dewica, Putri Dina Martha Fitri Dita Puruwita, Dita Dzakwan Eriyani, Reni Nur Ernawati Ernawati Ersyari, Jordistriawan Etik Umiyati Eva, Lin Mas Evanda, ⁠Egi Fadilah, Bella Adha Fadzil, Huda Mohd Faizah, Hanik Faizal Chan Fajar Arianto Fajariah, Fajariah Farhah, Naylul Fenny Raharyanti Fidhyallah, Nadya Fadillah Firmasyah , Ridwan Fitriani, Yessi Fitriya, Fitriya Geovanni, Muhammad Anand Habibah, Muthiah Halima, Nur Harahap, Ribhan Paradian hardiyanto, lutfi Hari Widyasmoro Hariyanto, Athaya Rima Harwan Ahyadi, Harwan Haula Rosdiana Hayatun Nufus Hayuningtyas, Nina Hermansyah Hermansyah Hermawan, Teguh Heryunanto, Yerri Hikmah, Rizkatul Huda, Muhammad Komarul Husnawati Husnawati Imama, Isrofeni Immatul Khoiroh Inayatul Mukarromah Insan, Isep H Irfan Abdurahman, Ade Irham Irham Irwanto Irwanto Ismail Nasution Isnaini, Arfian Zhulfia Jennah, Rodhatul Johari, Aisyah Junaihil, Junaihil Jureid, Jureid Karomah, Fitriatul Khairil Armal Khoirullah, Nur Kholid, Abd. Komalasari , Winda Kurniawan, Agung Rimba Kusuma, Candra Kusuma, Tiara Labibah, Labibah laela Sari, laela Lailil Nur Fitriani Latifatunnisa, Fathia Lesly, Lesly Ghina Devina Lestari, Cindy Ayu Lilik Rita Lindayani Lubis, Ihsan Helmi Lubis, Riska Putri Lubis, Yeni M Said Hasibuan Madeeyoh, Na-a Mailizar Mailizar Makhrus, Subekhan Mu'Min Marianti, Lena Marta, Nur Aeni Marwah Masruroh, Sahidah Mawaddah, Nabillah Nurul Ma’mun, Shaummadini Putri Meditha, Larasati Dinda Meiliza Melinda, Lia Gusti Mia Setiawati Monang, Sori Monica, Utari Sonya Muhamad Ibnu Soleh Muhammad Arif Muhammad Fikri Hidayattullah, Muhammad Fikri Muhammad Hasanuddin Muhammad Hasanuddin, Muhammad Muhammad Noor Hasan Siregar Muhammad Rifqi Mahmud Muhammad, Fadil Muhlisah Lubis Murtadho, Kholid Muslimah Muslimah Nabia, Alva Solla Najla Lubis Narada, Zaqiya Nasrul Nasution, Fadhilah Syam Ngurah Ayu Ketut Umiati Ningrum, Sevti Prana Ningsih, Devi Widya Ningsih, Putri Dwi Nirmala Fitria Firdhausi Noormansyah, Danny Ahmad Novratilova, Sinta Nur Hasanah Nur Saniah Nur Syifa'u Sitha Nuraziza, Siti Shela Nurfauzia, Siti Nurhakim, Ikhwanul Khairi Nurhayani nurhayani Nurlaila Nurlaila Nuryana, Sapta Adi Nyoko Adi Kuswoyo PA, Dahrim Panogu, Mhd. Pasa, Frizki Nurul Pathurrahman , Pajri Permatasari, Mia Pitaloka, Aura Pramita, Rezky Prasetyawan, Rony Pratama, Rizky Ashil Pratiwi, Amanda Putri Prayoga, Abil Alwi Priantini, Rattu PUJI LESTARI Pulungan, Novria Putra Halomoan Hsb Putra, Randi Rian Putri, Anggina Putri, Mira Septiana Kushandika Puvita Salma, Cika Qulub, Mohammad Tathmainul R. Taufiqurrochman Raden Irvan Sophian rafiah, hafidatur Rahmani, Kori Rahmasari, Cindy Novia Rahmatika, Nuniek Rahmawati, Putri Dwi Rahmawati, Rahmawati Rahmi Syahriza, Rahmi Ramadani, Fadilah Ramadani, Suci Ramadhan, Noviandri Dwiprama Ramadhannur, Ramadhannur Raodah Raodah, Raodah Ricky Ramadhan Harahap Rifky Lana Rahardian Rini Fitriani Risyki, M Fuad Rizki Ananda Rizki, Cindy Atika Robi'ah romadhoni, muhammad rizqi Rukmini Rukmini Rusdhianti Wuryaningrum Rusmawati, Angger Ruth Riah Ate Tarigan Sadat , Andi Muhammad Sandria , Gatari Sari , Dewi Agustin Pratama Savitri, Ratih Seftiawan, Rodi Selfiyana, Reva Sidqiyah, Nasfa Laura Simamora, Ezra Maresa Br. Sipayung, Miranda Irawan Sitha, Nur Syifa'u Sitha, Nur Syifa’u Siti Aliyah Siti Hawa Lubis SITI KHODIJAH Siti Nurhayati Sitoru, Nadrah Situmorang, Klaudia SB Sri Nuryati Sudarti Suharti, Siti Reni Sujana, Munding Dharma Supiyandi Supiyandi Surawan, Surawan Suty Gunawan, Dhinda Auliya Syahlan, Muhammad Syamsul Arifin Taun, Taun Tehtae, Sareef Tias, Leli Dwi Agustining Tri Widayatsih, Tri Tsabita, Nur Afina Tusyahri , Alfiah Tusyahri, Alfiah Ummi, Warisatul Umroh, Dwiyah Fakhriatul Utama, Putu Wari, Yanna Wasitoh, Ari Wibowo, Selvi Aulia Winda Apriani Wirawan, Mufti Wirda Syari Yuliana, Ramanda Yuningsih Yuningsih Yurni Suasti Zadi, Budi Setio Zam Zam, Himami Bulqiyah Zubaedah, Zubaiedah