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Journal : Journal of Innovation Research and Knowledge

STRATEGI MANAJEMEN FARMASI UNTUK MENINGKATKAN EFISIENSI PELAYANAN DI RS R. D. KANDOU MANADO Ardelia Emily; Endang Komara; Rinawati, Rinawati
Journal of Innovation Research and Knowledge Vol. 5 No. 8 (2026): Januari 2026
Publisher : Bajang Institute

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Abstract

An efficient pharmacy service is a crucial component of the hospital care system because it directly affects service quality and patient safety. This study aims to identify and formulate an integrated pharmacy management strategy to improve service efficiency at R. D. Kandou General Hospital Manado, focusing on inefficiencies in drug distribution flows, delays in the procurement of medicines and consumables, and limited integration between the pharmacy information system and the Electronic Medical Record (EMR). The research uses a qualitative approach with a case study design and purposive sampling of 11 informants representing pharmacy staff, medical staff, and support management. Data were collected through in-depth interviews, observation of service flows, and document review, then analyzed using thematic analysis. The findings reveal process waste (duplicate documentation, manual queuing and communication), occurrences of stockout due to a non-anticipatory pharmacy supply chain management, and suboptimal EMR–pharmacy integration that leaves coordination heavily dependent on phone calls and instant messaging. The study concludes that an integrated pharmacy management strategy is required, combining workflow improvement based on Lean–Six Sigma, strengthened supply chain management with a stock early warning system, and accelerated EMR–pharmacy integration within the Hospital Information System (HIS/SIMRS) framework, all supported by effective change management and enhanced human resource capacity.
Co-Authors A. Rohendi, A. Abdul Aziz, Muh Abdullah, Asran Abdurahman Abdurrahman adelina irmayani lubis Agung Abadi Kiswandono Agung, Rizki Nugraha Agus Darmuki Agus Hadian Rahim Aini, Fadhillah Nurul Aisyah, Dhanis Resty Akmaludin Akmaludin, Akmaludin al Hasbi, Sulthan Dzahir Alamsyah, Dodi Saftian Alamsyah, T. Albertoes Pramoekti Narendra, Albertoes Ali Mulyawan Alvi Rosyidi Ambarwati, Yuli Anas Yahya Abdullah Andi Setiawan Anggreyorina, Anggreyorina Anisa Rahmawati Anna Hanifa Defrita Annisa Fitri, Annisa Anwar, Sufyan Aprilia, Kharisma Citra Apsari, Ayu Saraswati Ardelia Emily Arfah Husna Ariska, Nova Ashari, Femilia Anggun Aspita Laila Asrul Asrul Athanasia Octaviani Puspita Dewi, Athanasia Octaviani Puspita Aulia, Febi Auliya, Riri Awal Maulana, Redi Azzam, Rohman Baguno, Rainal Bashori, Ahmad Dumyathi Budi Setiawati Budiarti, Tresna Budiyono Budiyono Buhani Buhani Cecep Darmawan, Cecep Coulibaly, Yasmine Darmawan Darmawan Dedy Prasetyo Dermiyati, Dermiyati Dewi Agustina Iryani, Dewi Agustina Dewi Maulina Dewi Sartika Munthe Dewi, Linda Sari Dian Herasari, Dian Didik Murwantono Dwi Andriani, Dwi DYAH NURWIDYANINGRUM Effendi, Nusyirwan Eko Widodo Eky Nursia N, Lili Elizabeth Sri Lestari Endang Komara Endro Prasetyo Wahono Erene Gernaria Sihombing, Erene Gernaria Erliany Syaodih Erliany Syaodih Ervinna, Wulan Ester Arisawati Faizar, Eddy Fandi, Fandi Fasya, Muhammad Rizki Firdaus Fauzan, Dzaky Qaisafatih Fawwaz, Achmad Daffa Febrina, Citra Dina Fera, Dian Fiarizky, Aura Dhayang Fidelis Nitti Firasghani, Muhammad Almy Firdaus, Nuzula Firman Firman Fitriani Frisma Handayanna Gede Benny Setia Wirawan Gistiani, Twine Levia Gustina, Ni Luh Zallila Handayanna, Prisma Hapsari Windayanti Harahap, Laila Apriani Harahap, Laila Apriani Hasanah Hardiyanto, Candra Hasana, Ummi Uswatun Hayuningtyas, Afwa Hendra Prasetia Hendriana, H. Heris Heri Satria Heris Hendriana Hidayanti, Nur Hidayat, Diky Ibnu Hurri idyasanthi, Komang Ayu Sri W INDAH PUSPITASARI Iskandar, Wardah Isranil Laily, Eka Istighfara, Vedelya Iwan Sidharta Jamiatul Akmal Jamlean, Veronica Vensca Inggrid John Hendri Juliasih, Ni Luh Gede Ratna Jumaiayah, Wati Jumaiyah, Wati Jum’atina, Jum’atina Kamil, Abdu Rahim Kevin Aldio Putra Khairati, Rusyda Maulida Khairunnas, Khairunnas Khudri, Nursa’adah Kopong, Anthoneta Kristanto, Bara Kurniasih, Dian Noviati Kurniasih, Rizka Kusherawati, Novi Kusumawati, Indah La Ode , Abdul Munafi Laroybafi, Oksa Liza Ninda Ludiwyk, Ludiwyk Maghfiroh, Wasingatul Maizat, Maizat Manurung, Wella Sinta Marintan Mardian Mardian Marlinda, Rifi Marniati Marniati, Marniati Maya Kurnia Dewi, Maya Kurnia Milasari, Fatimah Mohammad Badrul, Mohammad Mohammad Kanzunnudin, Mohammad Muhsin, Sri Wahyuni Muliadi, Teuku Mutawakkilah, Qudwah Nababan, Otto Lambok Raya Nainggolan, Elfrida Ndolu, Guntur Christian Putra Nerissa Arviana, Nerissa Nika Saputra Ning Tyas, Marsanda Nur Wahyu Ningsih, Nurhudawati Nining Handayani Novita Andriyani Nur Saadah Khudri Nurdin, Ambia Nurhadiyansah, Nurhadiyansah Nurhakim Nurhakim Nurhasanah Nurhasanah Nurhayati, Elis Nurlela Petra Saragih Nursia N, Lily Eky Nursia, Lili Eky Nursia, Lily Eki Nurwijayanti Padliatul, Radika Pakpahan, Sinta Wahyuni Pangesti, Gesa Gustami Pangestu, Agung Satria Patimah Sari Siregar Perey Untajana, Paulus Pradiptiya, Andika Prasetyo, Adnan Dwi Prasetyo, Sangaji Ilham Pratama, Rhegy Seno Pratama, Sygih Pratiwi, Putie Nadya Priyambodo Priyambodo Purnawati, Dewi Purwadhi Purwadhi Purwadhi, H Puspitasari, Tuti Putra, Onetusfifsi Putri, Enda Silvia Putri, Rike Veramida Putri, Suci Eka R Supriyanto R. 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