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(Jurnal Sistem Informasi Musirawas) JURNAL TEKNOLOGI INFORMASI Jurnal Tekno Kompak Jurnal Ilmiah Binary STMIK Bina Nusantara Jaya JSAI (Journal Scientific and Applied Informatics) Jurnal Pelayanan dan Pengabdian Masyarakat (Pamas) Technologia: Jurnal Ilmiah Jurnal Pendidikan dan Konseling Jurnal Manajemen Informatika dan Sistem Informasi Syntax Idea bit-Tech Jurnal Tekno Zonasi: Jurnal Sistem Informasi JATI (Jurnal Mahasiswa Teknik Informatika) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Digital Teknologi Informasi Dinamika Informatika: Jurnal Ilmiah Teknologi Informasi Jurnal Scientia MEANS (Media Informasi Analisa dan Sistem) Jurnal Teknologi Informatika dan Komputer Jurnal Pemberdayaan Komunitas MH Thamrin Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Teknik Informatika (JUTIF) Economics and Digital Business Review Journal of Information Technology Ampera Jurnal Restikom : Riset Teknik Informatika dan Komputer Jurnal Nasional Ilmu Komputer Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Journal of Computer and Information Systems Ampera Jurnal Ilmiah Wahana Pendidikan Djtechno: Jurnal Teknologi Informasi Media Jurnal Informatika Jurnal Informatika Terpadu Bulletin of Computer Science Research KLIK: Kajian Ilmiah Informatika dan Komputer JUTECH : Journal Education and Technology Jurnal Info Sains : Informatika dan Sains Jurnal Pengabdian kepada Masyarakat Bina Darma Bulletin of Information Technology (BIT) Brilliance: Research of Artificial Intelligence Transformasi Aptekmas : Jurnal Pengabdian Kepada Masyarakat INTECH (Informatika dan Teknologi) Jurnal Informatika Dan Tekonologi Komputer (JITEK) Jurnal Ilmiah Sistem Informasi dan Teknik Informatika (JISTI) Jurnal Pustaka AI : Pusat Akses Kajian Teknologi Artificial Intelligence Jurnal Informatika Teknologi dan Sains (Jinteks) Journal of Scientech Research and Development Journal of Comprehensive Science International Journal of Scientific and Professional Digital Transformation Technology (Digitech) ZAHRA: JOURNAL OF HEALTH AND MEDICAL RESEARCH Malcom: Indonesian Journal of Machine Learning and Computer Science Education Journal: General and Specific Research Jurnal Manajemen Informatika & Teknologi Teknik: Jurnal Teknik Mesin, Elektro dan Ilmu Komputer Jurnal Riset Indragiri Jurnal Teknik Mesin, Industri, Elektro dan Informatika Jurnal Manajemen Informatika dan Bisnis Digital Journal of Creative Student Research Cross-border JEBIMAN: Jurnal Ekonomi, Bisnis, Manajemen dan Akuntansi J-Icon : Jurnal Komputer dan Informatika Jurnal Salome: Multidisipliner Keilmuan J-ENSITEC (Journal of Engineering and Sustainable Technology) Tuturan: Jurnal Ilmu Komunikasi, Sosial dan Humaniora Indonesian Journal of Multidisciplinary on Social and Technology ENTINAS: Jurnal Pendidikan dan Teknologi Pembelajaran JURSIMA Jurnal Riset Manajemen dan Ekonomi Jurnal Riset Ekonomi dan Akuntansi Jurnal Penelitian Sistem Informasi Jurnal Riset dan Inovasi Manajemen Journal of Economics and Management Scienties Nuansa Informatika Jurnal Sistem Informasi dan Ilmu Komputer Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Jurnal Teknologi Informasi Mura Indonesian Journal of Innovation Multidisipliner Research Scientica: Jurnal Ilmiah Sains dan Teknologi Kultura: Jurnal Ilmu Sosial dan Humaniora Kohesi: Jurnal Sains dan Teknologi Cendikia: Jurnal Pendidikan dan Pengajaran Jurnal Elektronika dan Teknik Informatika Terapan Jurnal Komunikasi Jurnal Rekayasa Sistem Informasi dan Teknologi Student Research Journal Jurnal Sains Student Research Akuntansi: Jurnal Riset Ilmu Akuntansi Blantika : Multidisciplinary Journal SmartComp Jurnal Sains dan Teknologi Nusantara Journal of Multidisciplinary Science Jurnal Wilayah, Kota dan Lingkungan Berkelanjutan Saber: Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi Cendikia Pendidikan Jurnal Sistem Informasi dan Manajemen Jurnal Media Akademik (JMA) Filosofi: Publikasi Ilmu Komunikasi, Desain, Seni Budaya Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer Jurnal Ilmiah Nusantara Jurnal Ilmu Siber dan Teknologi Digital Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Venus: Jurnal Publikasi Rumpun Ilmu Teknik Router : Jurnal Teknik Informatika dan Terapan Modem : Jurnal Informatika dan Sains Teknologi Repeater: Publikasi Teknik Informatika dan Jaringan Switch: Jurnal Sains dan Teknologi Informasi Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi Uranus: Jurnal Ilmiah Teknik Elektro, Sains dan Informatika Saturnus: Jurnal Teknologi dan Sistem Informasi International Journal of Computer Technology and Science International Journal of Information Engineering and Science Jurnal Riset Multidisiplin Edukasi Indonesian Journal of Innovation Multidisipliner Research INTECH (Informatika dan Teknologi) Jurnal Sistem Informasi (JASISFO) Jurnal Komtika (Komputasi dan Informatika) Router : Jurnal Teknik Informatika dan Terapan Jurnal Informatika Dan Tekonologi Komputer Smatika Jurnal : STIKI Informatika Jurnal
Tata Sutabri
Universitas Bina Darma
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Journal : Bulletin of Information Technology (BIT)

 1 
Analisis IT Service Management Layanan GrabFood Menggunakan Framework ITIL V3 Pada PT Grab Teknologi Indonesia Arjun, Jennifer; Sutabri, Tata
Bulletin of Information Technology (BIT) Vol 4 No 4: Desember 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bit.v4i4.997

Abstract

Teknologi informasi yang sangat berkembang terutama pada sektor perdagangan dalam bidang kuliner. Penggunaan teknologi dalam bidang kuliner membuat layanan GrabFood menjadi popular dikarenakan cepat, mudah dan praktis. Layanan GrabFood memberikan layanan dimana pengguna dapat memesan makanan dari restoran yang bekerjsama dengan GrabFood, serta terdapat promo yang menarik bagi para pengguna. Layanan ini memungkinkan untuk pengguna dapat memesan makanan apapun walaupun jauh dari pengguna. Layanan ini juga menguntungkan bagi pemilik bisnis pada bidang kuliner karena dapat menambahkan pemasukan serta memperluas jangkauan pembeli dengan menggunakan GrabFood maka bisnis menjadi lebih cepat dan mudah. Penelitian ini menggunakan pengumpulan data melalui kuesioner dan mendapatkan 56 responden. Lalu akan dilakukan perhitungan maturity level atau tingkat kematangan untuk menganalisis apakah layanan GrabFood sudah cukup baik dalam melakukan service operation di masyarakat. Pada penelitian ini peneliti menggunakan framework ITIL V3 untuk menganalisis layanan GrabFood terutama pada Service Operation, yang terdiri dari 5 subdomain yang mendapatkan nilai maturity level sebesar 4.03 untuk subdomain Event Management, nilai maturity level sebesar 3.94 untuk subdomain Incident Management, nilai maturity level sebesar 4.01 untuk subdomain Problem Management, lalu nilai maturity level sebesar 4.02 untuk subdomain Request Fulfillment dan, nilai maturity level sebesar 4.10 untuk subdomain Access Management. Maka dapat dinyatakan semua subdomain berada pada Level 4 yaitu Managed.
Analisis IT Service Management Pada Aplikasi Traveloka Menggunakan Framework ITIL V3 Arjun, Jennifer; Lestari, Fenny; Sutabri, Tata
Bulletin of Information Technology (BIT) Vol 4 No 4: Desember 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bit.v4i4.1035

Abstract

Information technology nowadays is developing very rapidly, especially in the tourism sector. The use of technology in the tourism sector has made Traveloka's services popular because they can be accessed easily, quickly and reliably. The Traveloka service provides a service where users can order plane tickets from various airlines that collaborate with Traveloka with different price variants. This service makes it easier for people to enjoy their holidays and find out plane ticket prices easily. This research used data collection through questionnaires and obtained 30 respondents. Then a validity and reliability test is carried out to measure the quality level of a statement, after which a maturity level calculation will be carried out to analyze whether Traveloka's services are good enough to carry out service operations in the community. This research uses the ITIL V3 framework to analyze Traveloka services, especially in the Service Operation domain, which consists of 5 subdomains, namely the maturity level in the Event Management subdomain gets a value of 4.41, the maturity level in the Incident Management subdomain gets a value of 4.22, then for the Problem subdomain Management got a maturity level of 4.17, then for the Request Fulfillment subdomain the maturity level got a value of 4.21 and finally for the Access Management subdomain it got a maturity level of 4.30. So it can be seen that based on the results of the maturity level calculation it can be stated that all subdomains are at the Managed Level.
Analisis Kualitas Layanan E-Tracking J&T Cargo menggunakan COBIT 5 Lestari, Fenny; Sutabri, Tata
Bulletin of Information Technology (BIT) Vol 4 No 4: Desember 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bit.v4i4.1036

Abstract

In today's practical digital era, this has fueled the presence of companies operating in the field of technology-based logistics services, for example J&T Cargo. One of the industries currently developing in Indonesia is the logistics transportation services industry due to the growth of e-commerce over the last decade. J&T is a logistics company that helps customers pack and send their goods. J&T cargo e-tracking is a service used to track package information, track outlets and also check postage which can be done independently without having to go to the outlet, making it easier for consumers to obtain information quickly and more efficiently. This research focuses on the COBIT 5.0 domain Deliver, Service, and Support (DSS) framework which aims to obtain the level of satisfaction of users of the J&T Cargo E-Tracking service. So the research results show that the lowest current maturity level value in the DSS domain is the DSS02 process, namely at level 3 (Established Process) and the other 5, namely DSS01, DSS03, DSS04, DSS05, DSS06 are at level 4 (Predictable process). From the results of measuring the maturity level, the as-is and to-be values ​​are obtained which will be the targets for IT governance of E-tracking services at J&T Cargo.
Analisis Smart School Manajemen Layanan Ujian Akhir Semester Pada Aplikasi Qualitiva menggunakan Framework ITIL Versi 3 di SMA Yunita Permata Sari; Marutha Berlianti Akbar; Tata Sutabri
Bulletin of Information Technology (BIT) Vol 4 No 4: Desember 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bit.v4i4.1070

Abstract

Smartschool is a school concept that uses information and communication technology (ICT) to support the learning and assessment process in the classroom. As is the case at SMA Negeri 22 which already uses information technology in the form of online-based exam applications, one of which uses Qualitiva for the end-of-semester exam process. The research was conducted with the aim of improving the quality of service in the Qualitiva online-based exam application. The method used in this research is descriptive qualitative with data collection techniques through interviews and observation. The research results show that the implementation of the ITIL 3 framework in the qualitative online exam application can provide improved service management at SMA Negeri 22 Palembang by using the ITIL 3 Service Management Lifecycle which includes service strategy, service design, service transition, service operations, and service monitoring. Thus, based on the results of the smart school analysis, final semester exam service management in the Qualitiva application using the ITIL version 3 framework at SMA Negeri 22 Palembang can ensure that the services provided meet user needs and can be run effectively and efficiently. Qualitiva is provided by the SMA Negeri School. 22 Palembang based on IT can meet user needs and can be run effectively and efficiently in order to improve school management services at SMA Negeri 22 Palembang.
Co-Authors -, Nyimas Hamidah Purnama Agustriani A. Faiz Ismail A. Yani Ranius A. Yani Ranius Ade Adryani Ade Andryani Ade Andryani Ade Kurniawan Ade Muhammad Ichsan Adi Prasetya Adi Ristian Adi Wijaya Adi Wijaya Adila, Nia Adit Adriyansa Aditya Muhammad Dava Adryani, Ade Agung Hidayat Agung Hidayat, Agung Agung Setiaji Agung Setiaji Agung Syaputra Agus Yusrizal Bakhrie Agus Yusrizal Bakri Agusnita, Andina Rahayu Agustian, Reben Yulandra Agustina, Delima Agustriani, Nyimas Hamidah Purnama Agvirilianto Wibowo Ahmad Dimas Aldian Alfurqon Ahmad Ghumaydi Ahmad Gunawan Ahmad Juan Syahwali Ahmad Kurniawan Kemas Ahmad Syazili Ahmad, Fadhil Ainna Khansa Ajeng Tias Endarti akbar rizki ramadhan Akbar, M. Raflie Akbar, Marutha Berlianti Akhiruddin, Deddy Rezano Al Qorni, Qois Aldo Prima Aditia Alfin Cahyo Wibisono Alisyahbana, Takdir alwi, Majduddin Amalia, Rahayu Amanatullah, Muhammad Ridho Amanatullah, Ridho Amin Sakaria, Muhammad Aminuyati Amrullah Maulana Fiqri Amrullah Maulana Fiqri Ananda Al Buckhori Andika Fadilla, Muhammad Andini Widi Bahrani andryani, ade Angel Caroline Billan Angga Madona Angga Putrawansyah Angga Putrawansyah PB Anggi Ismiyanti Anggi Ramadan Kurniawan Anggraeini, Silvia Ayu Anindya, Aulia Anisah Fadhilah Annisa Fitri Aulia Annisa Fitri Aulia Apriliansah, Ilham Apriza, Delta Ardi Ardi Arek Satria Arganata, Muhamad Dyo Ariansyah, Beni Arie Bayu Untoro Arif Alfarisy Arif Alfarisy Arif Budianto ARIF HIDAYAT Arjun, Jennifer Arla, Zalwanda Vadissa Arrohman, Oman Asep Mursid Aswadi, M. Aulia Anindya Axel Natanael Salim Axel Natanael Salim AYU NOVITASARI AYU Azhar Rizki Ismail Aziman, M. Fauzan Azizah, Shavira Nur Baehaqi Bagas Piwari Bangga Surya Nagara Bangga Surya Nagara Barava Fediro Bela, Nia Annisa Bellini, Yustida Beni Ariansyah Beni Ariansyah Billan, Angel Caroline Bosya Perdana Buckhori, Ananda Al Bugita Danuarta Bugito Danuarta Caniago, Koko Carter, Dandi Celvine Adi Putra Celvine Adi Putra Cipto Kurniawan Danisa Enjelika Davesela, Meidick Dias Deddy Rezano Akhiruddin Dedek Julian Dedek Kurniadi Dedi Setiadi Dedi Setiadi Delpiah Wahyuningsih Delta Apriza Depo Sadrila Hadi Desra Triyunsari Desriani, Dwi Endah Devasela, Meidick Dias Devi puspitasari, Devi Dewi Novita Sari Dewi Novitasari Dheanda Absharina, Eriene DIAN LESTARI Dian Yunita Situmorang Diana Puspita Sari Diana, Rosita Dicopran Sisco Didi Sangaji Difa Chairunnisa Dilla Mukarromah Dilla Mukarromah Dimi Krismayanti Dinata, Aria Dio Azmi Saputra Dio Ramadani Diratu Agnes Fitria Donan, Hendri Dwi Aprian Widodo Dwi Desi Yanti Dwi Endah Desriani Dwi Margaretta Manihuruk Dwi Oetari Dyah Ikhtiarti Dzikri Thoriq Al Ariiq Dziqra Ananda Hersya Edi Surya Negara Effendy, Irman Egy Septian Egy Septian Egy Septian Eka Lucyanti ENDRI ENDRI Erlangga, Perdi Erwin Susanto Erwin Susanto Erwin Susanto Esis Melisa Evariani Evariani E evariani, evariani Fachry Abda El Rahman Fadhil Ahmad Fadli Fajar Prayoga faliandy Faliandy Faliandy Farrah Meirisah Farwati, Maryani Fatur Ilham Farlevi Fatur Ilham Farlevi Febrian, Muhammad Febriani, Sania Febrianti Widyahastuti Ferry Putrawansyah Firdaus Firdaus Firman Alfian Firna, Nina Fitri Aulia, Annisa Fitri Maria Futri Maria Gempita Buana Putri Gery Jentama Grace Christine Sihombing Gunawan Gunawan Gunawan Gunendro, Tri Hafizena, M. Fachri Hairun Anisyah Hamid Rahman Hansen, Jerry Helda Yudiastuti Hendra Yada Putra Henisa Sabillillah Herdiansyah, Izman Herdiansyah, M. Izman Herdiansyah, M. Izman Heri Akwan Syahputra Heri Warni Hermalia Putri Heru Budianto Hidayatullah, Kgs M. Syarif Ibrahim Aziz Ice Keristina Ice Novita Sari Iin Seprina Ikhtiarti, Dyah Indah, Mayang Puspa Irenda Talitha Salsabila Irenda Talitha Salsabila Irman Effendy Irwansyah Ibrahim Irwansyah Irwansyah Irwansyah Irwansyah Ismail, A. Faiz Jerry Hansen jerry hansen Julfia, Fenty Tristanti Juliansyah, Rendy Julyansyah, Rendi Juwita Puja Anggraini Kasmin Arif Kemas Ahmad Kurniawan Kemas Muhammad Wahyu Hidayat Kemas, Ahmad Kurniawan Kevin Dwi Saputra Kevin Meidiandra, Muhammad Kholifah Raihanun Navira Kholifah Raihanun Navira Koko Caniago Krismayanti, Dimi Kristina Sipayung, Agnes Kurniawan Kurniawan Kurniawan, Cipto Kurniawan, Desindra Deddy Kurniawan, Kemas Ahmad Kusumo Setyo Aryogi Lailatul Akmal Lathifa , Lathifa Latifa, Latifa Lazuardi, Muhammad Yonandio Leo Faturahman Leon Andretti Abdillah Lestari, Fenny Lidya Melia Sari Liontadinda Ayu Amizhora Lola Nurhasanah Lora Ersitha Loren Diaz Lintang Lurya Virna M A Rizky Aditya N M Aswadi M Izman Herdiansyah M wirayuda M Yonandio Lazuardi M Zakiansyah M. Aswadi M. Eko Saputra D. D M. Erlangga Fauzi M. Fakhri Sholahuddin M. Faruq Tajuddin M. Ridho Amanatullah M. Rizqi Hidayah Adryansyah M. 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