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All Journal Teknika Jupiter PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic Explore: Jurnal Sistem Informasi dan Telematika (Telekomunikasi, Multimedia dan Informatika) Nuansa Informatika Prosiding Semnastek JUSIFO : Jurnal Sistem Informasi SMATIKA JOIV : International Journal on Informatics Visualization Sinkron : Jurnal dan Penelitian Teknik Informatika International Journal of Artificial Intelligence Research JIKO (Jurnal Informatika dan Komputer) Jurnal Ilmiah Matrik JURNAL REKAYASA TEKNOLOGI INFORMASI Jusikom : Jurnal Sistem Komputer Musirawas Jurnal Informatika Universitas Pamulang Jurnal Sisfokom (Sistem Informasi dan Komputer) INTECOMS: Journal of Information Technology and Computer Science JUTIM (Jurnal Teknik Informatika Musirawas) Jurnal Teknologi Informasi MURA JURNAL PENDIDIKAN TAMBUSAI JUTEKIN (Jurnal Manajemen Informatika) JURNAL TEKNOLOGI DAN ILMU KOMPUTER PRIMA (JUTIKOMP) Jurnal Ilmiah Mandala Education (JIME) EDUMATIC: Jurnal Pendidikan Informatika JUSIM (Jurnal Sistem Informasi Musirawas) JURNAL TEKNOLOGI INFORMASI Jurnal Tekno Kompak Jurnal Ilmiah Binary STMIK Bina Nusantara Jaya JSAI (Journal Scientific and Applied Informatics) Jurnal Pelayanan dan Pengabdian Masyarakat (Pamas) Technologia: Jurnal Ilmiah Jurnal Pendidikan dan Konseling Jurnal Manajemen Informatika dan Sistem Informasi Syntax Idea bit-Tech Jurnal Tekno Zonasi: Jurnal Sistem Informasi Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) JATI (Jurnal Mahasiswa Teknik Informatika) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Digital Teknologi Informasi Dinamika Informatika: Jurnal Ilmiah Teknologi Informasi Jurnal Scientia MEANS (Media Informasi Analisa dan Sistem) Jurnal Teknologi Informatika dan Komputer Jurnal Pemberdayaan Komunitas MH Thamrin Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Teknik Informatika (JUTIF) Economics and Digital Business Review Journal of Information Technology Ampera Jurnal Restikom : Riset Teknik Informatika dan Komputer Jurnal Nasional Ilmu Komputer Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Journal of Computer and Information Systems Ampera Jurnal Ilmiah Wahana Pendidikan Djtechno: Jurnal Teknologi Informasi Media Jurnal Informatika Jurnal Informatika Terpadu Bulletin of Computer Science Research KLIK: Kajian Ilmiah Informatika dan Komputer JUTECH : Journal Education and Technology Jurnal Info Sains : Informatika dan Sains Jurnal Pengabdian kepada Masyarakat Bina Darma Bulletin of Information Technology (BIT) Brilliance: Research of Artificial Intelligence Transformasi Aptekmas : Jurnal Pengabdian Kepada Masyarakat Jurnal Informatika Dan Tekonologi Komputer (JITEK) Jurnal Ilmiah Sistem Informasi dan Teknik Informatika (JISTI) Jurnal Pustaka AI : Pusat Akses Kajian Teknologi Artificial Intelligence Jurnal Informatika Teknologi dan Sains (Jinteks) Journal of Scientech Research and Development Journal of Comprehensive Science International Journal of Scientific and Professional Digital Transformation Technology (Digitech) Malcom: Indonesian Journal of Machine Learning and Computer Science Education Journal: General and Specific Research Jurnal Manajemen Informatika & Teknologi Jurnal Riset Indragiri Jurnal Teknik Mesin, Industri, Elektro dan Informatika Jurnal Manajemen Informatika dan Bisnis Digital Journal of Creative Student Research Cross-border J-Icon : Jurnal Komputer dan Informatika J-ENSITEC (Journal of Engineering and Sustainable Technology) Tuturan: Jurnal Ilmu Komunikasi, Sosial dan Humaniora Indonesian Journal of Multidisciplinary on Social and Technology JURSIMA Jurnal Riset Manajemen dan Ekonomi Jurnal Riset Ekonomi dan Akuntansi Jurnal Penelitian Sistem Informasi Journal of Economics and Management Scienties Nuansa Informatika Jurnal Sistem Informasi dan Ilmu Komputer Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Jurnal Teknologi Informasi Mura Scientica: Jurnal Ilmiah Sains dan Teknologi Kultura: Jurnal Ilmu Sosial dan Humaniora Kohesi: Jurnal Sains dan Teknologi Cendikia: Jurnal Pendidikan dan Pengajaran Jurnal Elektronika dan Teknik Informatika Terapan Jurnal Rekayasa Sistem Informasi dan Teknologi Student Research Journal Jurnal Sains Student Research Akuntansi: Jurnal Riset Ilmu Akuntansi Blantika : Multidisciplinary Journal SmartComp Jurnal Sains dan Teknologi Nusantara Journal of Multidisciplinary Science Jurnal Wilayah, Kota dan Lingkungan Berkelanjutan Saber: Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi Cendikia Pendidikan Jurnal Sistem Informasi dan Manajemen Jurnal Media Akademik (JMA) Filosofi: Publikasi Ilmu Komunikasi, Desain, Seni Budaya Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer Jurnal Ilmiah Nusantara Jurnal Ilmu Siber dan Teknologi Digital Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Venus: Jurnal Publikasi Rumpun Ilmu Teknik Router : Jurnal Teknik Informatika dan Terapan Modem : Jurnal Informatika dan Sains Teknologi Repeater: Publikasi Teknik Informatika dan Jaringan Switch: Jurnal Sains dan Teknologi Informasi Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi Uranus: Jurnal Ilmiah Teknik Elektro, Sains dan Informatika Saturnus: Jurnal Teknologi dan Sistem Informasi International Journal of Computer Technology and Science International Journal of Information Engineering and Science Jurnal Riset Multidisiplin Edukasi Indonesian Journal of Innovation Multidisipliner Research Jurnal Komtika (Komputasi dan Informatika) Router : Jurnal Teknik Informatika dan Terapan Jurnal Informatika Dan Tekonologi Komputer Smatika Jurnal : STIKI Informatika Jurnal Jurnal Sistem Informasi dan Ilmu Komputer Jurnal Pendidikan dan Keguruan Jurnal Ekonomi, Bisnis, Manajemen dan Akuntansi (JEBIMAN) Jurnal Publikasi Manajemen Informatika Jurnal Salome (Multidisipliner Keilmuan) ZAHRA (JOURNAL OF HEALTH AND MEDICAL RESEARCH) INTECH - Informatika Dan Teknologi Jurnal Komunikasi Jurnal Kendali Teknik dan Sains Jurnal Riset dan Inovasi Manajemen Teknik: Jurnal Teknik Mesin, Elektro dan Ilmu Komputer
Tata Sutabri
Universitas Bina Darma
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Veterinary Other

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Restorasi Penjadwalan Sumur Minyak Yang Mengalami Off-Time Menggunakan Algoritma Backtracking Dalam Upaya Optimasi Produksi Angel Caroline Billan; Tata Sutabri
Bulletin of Computer Science Research Vol. 5 No. 3 (2025): April 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bulletincsr.v5i3.507

Abstract

Inefficient well restart scheduling is often caused by the limitations of conventional methods in handling operational and field complexity. This study proposes a solution in the form of implementing a backtracking algorithm in compiling an oil well restart schedule that is experiencing off-time. This algorithm is chosen because of its ability to systematically explore solutions through depth-first search and forward checking mechanisms to meet various operational constraints such as crew availability, geological conditions, and interconnectedness between wells. The purpose of this study is to develop a Constraint Satisfaction Problem (CSP)-based scheduling model that is able to minimize off-time and optimize resource utilization. The main contribution of this study is the integrative approach between the CSP model and the backtracking algorithm which has not been widely applied in the context of oil and gas operations. The interim results of simulations on historical data show that this method is able to reduce the average off-time by 25%, increase resource utilization efficiency by 28.6%, and accelerate the scheduling process by 66.7% compared to conventional methods. This approach shows significant potential in improving operational efficiency and supporting the digitalization of scheduling in the oil industry.
Ticket Reservation System Design with Web-Based Tata Sutabri; Alex Wijaya; Iin Seprina; Rahayu Amalia
International Journal of Artificial Intelligence Research Vol 6, No 1.1 (2022)
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v6i1.1.486

Abstract

At this time, the use of internet services as a means to obtain information is increasingly being used. Because of its broad reach and easy access to the internet, it is ideal when used as a means of promotion and means to publish information. Although the internet has a negative impact, the positive impact is given more and is very helpful for anyone who uses it. This ticket booking program aims to solve customers’ problems, such as during ticket ordering and looking for information about tickets or other things. Such as helping all customers whose access to ticketing counters is constrained by distance and time, facilitating customers and ticket sellers in the buying and selling process, promoting the company, and providing services to customers regarding online and on-time ticket bookings. The internet is a very potent medium for developing a dynamic and wide-scale information system; with the internet, information about anything can be obtained easily and quickly and can be accessed via smartphones or laptops that are widely used in the current era. Based on the various conveniences and functionalities possessed by the internet, a "Design of a Bus Ticket Reservation System was developed. On-Line and On-Time Ticket Booking System. This web-based software is made with PHP, MySQL, and Macromedia Dreamweaver version 8. This information system is designed to provide convenience in terms of ticket booking services and obtain other information needed by customers in a short and efficient time, such as available departure schedules, the type of vehicle to the kind of route provided, and other information required by the customer.
Analisis IT Service Management Layanan GrabFood Menggunakan Framework ITIL V3 Pada PT Grab Teknologi Indonesia Jennifer Arjun; Tata Sutabri
Bulletin of Information Technology (BIT) Vol 4 No 4: Desember 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bit.v4i4.997

Abstract

Teknologi informasi yang sangat berkembang terutama pada sektor perdagangan dalam bidang kuliner. Penggunaan teknologi dalam bidang kuliner membuat layanan GrabFood menjadi popular dikarenakan cepat, mudah dan praktis. Layanan GrabFood memberikan layanan dimana pengguna dapat memesan makanan dari restoran yang bekerjsama dengan GrabFood, serta terdapat promo yang menarik bagi para pengguna. Layanan ini memungkinkan untuk pengguna dapat memesan makanan apapun walaupun jauh dari pengguna. Layanan ini juga menguntungkan bagi pemilik bisnis pada bidang kuliner karena dapat menambahkan pemasukan serta memperluas jangkauan pembeli dengan menggunakan GrabFood maka bisnis menjadi lebih cepat dan mudah. Penelitian ini menggunakan pengumpulan data melalui kuesioner dan mendapatkan 56 responden. Lalu akan dilakukan perhitungan maturity level atau tingkat kematangan untuk menganalisis apakah layanan GrabFood sudah cukup baik dalam melakukan service operation di masyarakat. Pada penelitian ini peneliti menggunakan framework ITIL V3 untuk menganalisis layanan GrabFood terutama pada Service Operation, yang terdiri dari 5 subdomain yang mendapatkan nilai maturity level sebesar 4.03 untuk subdomain Event Management, nilai maturity level sebesar 3.94 untuk subdomain Incident Management, nilai maturity level sebesar 4.01 untuk subdomain Problem Management, lalu nilai maturity level sebesar 4.02 untuk subdomain Request Fulfillment dan, nilai maturity level sebesar 4.10 untuk subdomain Access Management. Maka dapat dinyatakan semua subdomain berada pada Level 4 yaitu Managed.
Analisis IT Service Management Pada Aplikasi Traveloka Menggunakan Framework ITIL V3 Jennifer Arjun; Fenny Lestari; Tata Sutabri
Bulletin of Information Technology (BIT) Vol 4 No 4: Desember 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bit.v4i4.1035

Abstract

Information technology nowadays is developing very rapidly, especially in the tourism sector. The use of technology in the tourism sector has made Traveloka's services popular because they can be accessed easily, quickly and reliably. The Traveloka service provides a service where users can order plane tickets from various airlines that collaborate with Traveloka with different price variants. This service makes it easier for people to enjoy their holidays and find out plane ticket prices easily. This research used data collection through questionnaires and obtained 30 respondents. Then a validity and reliability test is carried out to measure the quality level of a statement, after which a maturity level calculation will be carried out to analyze whether Traveloka's services are good enough to carry out service operations in the community. This research uses the ITIL V3 framework to analyze Traveloka services, especially in the Service Operation domain, which consists of 5 subdomains, namely the maturity level in the Event Management subdomain gets a value of 4.41, the maturity level in the Incident Management subdomain gets a value of 4.22, then for the Problem subdomain Management got a maturity level of 4.17, then for the Request Fulfillment subdomain the maturity level got a value of 4.21 and finally for the Access Management subdomain it got a maturity level of 4.30. So it can be seen that based on the results of the maturity level calculation it can be stated that all subdomains are at the Managed Level.
Analisis Kualitas Layanan E-Tracking J&T Cargo menggunakan COBIT 5 Fenny Lestari; Tata Sutabri
Bulletin of Information Technology (BIT) Vol 4 No 4: Desember 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bit.v4i4.1036

Abstract

In today's practical digital era, this has fueled the presence of companies operating in the field of technology-based logistics services, for example J&T Cargo. One of the industries currently developing in Indonesia is the logistics transportation services industry due to the growth of e-commerce over the last decade. J&T is a logistics company that helps customers pack and send their goods. J&T cargo e-tracking is a service used to track package information, track outlets and also check postage which can be done independently without having to go to the outlet, making it easier for consumers to obtain information quickly and more efficiently. This research focuses on the COBIT 5.0 domain Deliver, Service, and Support (DSS) framework which aims to obtain the level of satisfaction of users of the J&T Cargo E-Tracking service. So the research results show that the lowest current maturity level value in the DSS domain is the DSS02 process, namely at level 3 (Established Process) and the other 5, namely DSS01, DSS03, DSS04, DSS05, DSS06 are at level 4 (Predictable process). From the results of measuring the maturity level, the as-is and to-be values ​​are obtained which will be the targets for IT governance of E-tracking services at J&T Cargo.
Analisis Smart School Manajemen Layanan Ujian Akhir Semester Pada Aplikasi Qualitiva menggunakan Framework ITIL Versi 3 di SMA Yunita Permata Sari; Marutha Berlianti Akbar; Tata Sutabri
Bulletin of Information Technology (BIT) Vol 4 No 4: Desember 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bit.v4i4.1070

Abstract

Smartschool is a school concept that uses information and communication technology (ICT) to support the learning and assessment process in the classroom. As is the case at SMA Negeri 22 which already uses information technology in the form of online-based exam applications, one of which uses Qualitiva for the end-of-semester exam process. The research was conducted with the aim of improving the quality of service in the Qualitiva online-based exam application. The method used in this research is descriptive qualitative with data collection techniques through interviews and observation. The research results show that the implementation of the ITIL 3 framework in the qualitative online exam application can provide improved service management at SMA Negeri 22 Palembang by using the ITIL 3 Service Management Lifecycle which includes service strategy, service design, service transition, service operations, and service monitoring. Thus, based on the results of the smart school analysis, final semester exam service management in the Qualitiva application using the ITIL version 3 framework at SMA Negeri 22 Palembang can ensure that the services provided meet user needs and can be run effectively and efficiently. Qualitiva is provided by the SMA Negeri School. 22 Palembang based on IT can meet user needs and can be run effectively and efficiently in order to improve school management services at SMA Negeri 22 Palembang.
Penerapan Metode UCD (User Centered Design) dalam Perancangan Design UI/UX Website SMK Belvana Putri; Tata Sutabri; M. Izman Herdiansyah; Leon A. Abdillah
Journal of Information System Research (JOSH) Vol 6 No 2 (2025): January 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v6i2.5931

Abstract

The rapid development of digitalization has accustomed many people to using technology in their daily activities. Technological advancements have had a significant impact on various sectors, including business and education. A portal website designed using the User-Centered Design method aims to meet users' needs through UI and UX. This research focuses on designing the user interface and experience (UI/UX) of the SMK Negeri 2 Lahat portal website and producing a prototype of the UI/UX design using User-Centered Design.This research report offers several benefits, including providing recommendations for improving portal website design, enhancing user experience and satisfaction through better interface design, and contributing knowledge about design methods in portal website development. The research focuses on creating a portal website design for SMK Negeri 2 Lahat that is accessible to all, utilizing literature and user interviews. The development process involves comprehensive user needs analysis, literature review, interviews, and concept design.The research results show that UI/UX design for the portal website using Figma tools with the User-Centered Design method can be implemented at SMK Negeri 2 Lahat. The results of the Single Ease Question indicate a good indicator from the Likert scale calculation of 1-7.
Analisis Manajemen Pelayanan Perbankan pada Aplikasi Bri Mobile berbasis TI menggunakan Framework ITIL V3 Nugraha Rachmatullah; Tata Sutabri
Indonesian Journal of Multidisciplinary on Social and Technology Vol. 1 No. 2 (2023): Maret - Juni
Publisher : PT Ilmu Data Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (366.596 KB) | DOI: 10.31004/ijmst.v1i2.119

Abstract

Penelitian ini membahas tentang analisis manajemen pelayanan perbankan pada aplikasi Brimo yang berbasis TI dengan menggunakan framework ITIL 3. Penelitian dilakukan dengan tujuan untuk meningkatkan kualitas layanan perbankan pada aplikasi Brimo. Metode yang digunakan dalam penelitian ini adalah deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara dan observasi. Hasil penelitian menunjukkan bahwa implementasi framework ITIL 3 pada aplikasi Brimo dapat meningkatkan manajemen pelayanan perbankan dengan penggunaan ITIL 3 Service Management Lifecycle yang meliputi strategi layanan, desain layanan, transisi layanan, operasi layanan, dan pemantauan layanan. Dengan demikian, penggunaan framework ITIL 3 dapat membantu bank dalam mengelola dan meningkatkan kualitas layanan pada aplikasi Brimo
Analisis Standard Operating Procedure (SOP) Manajemen Insiden Menggunakan Framework ITIL V3 dengan Metode Analisis Gap Layanan Pada PT Lingkaran Sistem Intelektual Padel Mohammad Agam Padel; Tata Sutabri
Indonesian Journal of Multidisciplinary on Social and Technology Vol. 1 No. 2 (2023): Maret - Juni
Publisher : PT Ilmu Data Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (485.884 KB) | DOI: 10.31004/ijmst.v1i2.121

Abstract

Perkembangan teknologi yang semakin pesat dalam setiap sektor kehidupan saat ini, salah satunya pada penerapan layanan berbasis IT di perusahaan PT Lingkaran Sistem Intelektual  telah mengimplementasikan layanan berbasis TI melalui penyediaan website yang mendukung proses pemberian layanan terhadap pengaduan kebijakan dan pelaporan layanan dengan disediakan aplikasi berbasis website yang dapat mendukung pekerjaan berupa pengaduan dari  permasalahan internal hingga konsumen. Dengan penerapan layanan berbasis TI, perusahaan dituntut untuk mampu memenuhi kebutuhan regulasi dan standar pengamanan teknologi informasi untuk dapat mengatur penggunaan teknologi informasi, seperti kebutuhan privasi data, standar keamanan, dan standar kualitas pada saat terjadi insiden. Sementara itu, belum ada SOP yang mengatur penanganan insiden, khususnya yang berkaitan dengan data dan informasi. Dengan demikian, PT Lingkaran Sistem Intelektual perlu menerapkan manajemen insiden untuk meminimalisir kesalahan yang dapat terjadi. Salah satu pedoman manajemen insiden standar internasional adalah ITIL V3, yang merupakan merupakan suatu kerangka kerja yang digunakan dalam manajemen layanan TI (IT Service Management) dengan memberikan panduan lengkap dalam merancang, mengimplementasikan, dan memelihara layanan TI yang efektif dan efisien. Pada tahap metode penelitian dilakukan gap analysis untuk mengetahui kesenjangan antara kondisi saat ini dengan kondisi ideal berdasarkan ITIL v3. Pada hasil akhir penelitian menyarankan beberapa SOP yang lebih jelas dan terstruktur dengan penerapan SOP penanganan insiden, eskalasi insiden, dan penutupan insiden yang terjadi pada PT Lingkaran Sistem Intelektual.
Analisis Manajemen Layanan E - Learning Berbasis Teknologi Informasi Menggunakan Framework ITIL Versi 3 Pada SMK Muhammadiyah 1 Palembang Amrullah Maulana Fiqri; Tata Sutabri
Indonesian Journal of Multidisciplinary on Social and Technology Vol. 1 No. 2 (2023): Maret - Juni
Publisher : PT Ilmu Data Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (549.968 KB) | DOI: 10.31004/ijmst.v1i2.122

Abstract

Layanan Teknologi Informasi (TI) adalah salah satu fasilitas yang diberikan oleh suatu instansi atau perusahaan. Layanan Teknologi Informasi juga diberikan untuk membantu pengguna (user) untuk membantu mempermudah pekerjaan. SMK Muhammadiyah 1 Palembang saat ini menggunakan layanan teknologi Informasi terutama untuk membantu proses belajar mengajar antara siswa dan guru. Layanan Teknologi Informasi tersebut dibangun dalam bentuk sistem e-learning bernama Edumu yang bisa di akses oleh seluruh siswa, guru dan karyawan sekolah lainnya. Layanan e-learning Edumu pada SMK Muhammadiyah 1 Palembang telah di atur di dalam SOP (Standar Operational Procedure). Namun Sistem e-learning Edumu pada SMK Muhammadiyah 1 Palembang ini penggunaannya belum optimal. Oleh karena itu perlu adanya analisis manajemen layanan e-learning berbasis teknologi informasi untuk mengetahui kinerja ataupun kualitas layanan teknologi informasi e-learning yang digunakan dengan cara membandingkan tingkat kematangan teknologi informasi saat ini (Current Maturity) dan kondisi yang akan datang (Expected Maturity). Hasil dari Analisis ini adalah gap analisis dan rekomendasi rekomendasi untuk perbaikan kualitas layanan teknologi informasi. Analisis manajemen layanan teknologi informasi ini menggunakan Framework ITIL Versi 3 karena metode ini lebih mudah digunakan dan memberikan rekomendasi untuk memperbaiki kinerja teknologi informasi agar dapat meningkatkan kepuasan stakeholder. Kami menjadikan objek analisis manajemen layanan teknologi informasi di SMK Muhammadiyah 1 Palembang adalah sistem e-learningnya yang bernama EDUMU (Edukasi Muhammadiyah). Data penelitian ini diperoleh melalui observasi langsung ke SMK Muhammadiyah 1 Palembang dengan wawancara ke bagian pengembang dan pengguna e-learning  dan menyebar kuisionernya.
Co-Authors -, Nyimas Hamidah Purnama Agustriani A. Faiz Ismail A. Yani Ranius A. Yani Ranius Ade Adryani Ade Andryani Ade Andryani Ade Kurniawan Ade Muhammad Ichsan Adi Prasetya Adi Ristian Adi Wijaya Adi Wijaya Adi Wijaya Adila, Nia Adit Adriyansa Aditya Muhammad Dava Adryani, Ade Agung Hidayat Agung Hidayat, Agung Agung Setiaji Agung Setiaji Agung Syaputra Agus Yusrizal Bakhrie Agus Yusrizal Bakri Agusnita, Andina Rahayu Agustian, Reben Yulandra Agustina, Delima Agustriani, Nyimas Hamidah Purnama Agvirilianto Wibowo Ahmad Dimas Aldian Alfurqon Ahmad Ghumaydi Ahmad Gunawan Ahmad Juan Syahwali Ahmad Kurniawan Kemas Ahmad Syazili Ahmad, Fadhil Ainna Khansa Ajeng Tias Endarti akbar rizki ramadhan Akbar, M. Raflie Akbar, Marutha Berlianti Akhiruddin, Deddy Rezano Al Qorni, Qois Aldo Prima Aditia Alek Wijaya Alex Wijaya Alfin Cahyo Wibisono Alfin Cahyo Wibisono Alisyahbana, Takdir alwi, Majduddin Amalia , Rahayu Amanatullah, Muhammad Ridho Amin Sakaria, Muhammad Aminuyati Amrullah Maulana Fiqri Amrullah Maulana Fiqri Ananda Al Buckhori Andika Fadilla, Muhammad Andini Widi Bahrani andryani, ade Angel Caroline Billan Angel Caroline Billan Angga Madona Angga Putrawansyah Angga Putrawansyah PB Anggi Ismiyanti Anggi Ismiyanti Anggi Ramadan Kurniawan Anggraeini, Silvia Ayu Anindya, Aulia Anisah Fadhilah Anisah Fadhilah Annisa Fitri Aulia Annisa Fitri Aulia Apriliansah, Ilham Apriza, Delta Ardi Ardi Arek Satria Arganata, Muhamad Dyo Ariansyah, Beni Arie Bayu Untoro Arif Alfarisy Arif Alfarisy Arif budianto Arif Budianto ARIF HIDAYAT Arla, Zalwanda Vadissa Arrohman, Oman Asep Mursid Aswadi, M. Aulia Anindya Axel Natanael Salim Axel Natanael Salim AYU NOVITASARI AYU Azhar Rizki Ismail Aziman, M. Fauzan Azizah, Shavira Nur Baehaqi Bagas Piwari Bangga Surya Nagara Bangga Surya Nagara Barava Fediro Bayu Dwi Suharminto Bela, Nia Annisa Bellini, Yustida Belvana Putri Beni Ariansyah Beni Ariansyah Beni Ariansyah Billan, Angel Caroline Bosya Perdana Buckhori, Ananda Al Bugita Danuarta Bugito Danuarta Caniago, Koko Carter, Dandi Celvine Adi Putra Celvine Adi Putra Cipto Kurniawan Danisa Enjelika Davesela, Meidick Dias Deddy Rezano Akhiruddin Dedek Julian Dedek Kurniadi Dedi Setiadi Dedi Setiadi Delpiah Wahyuningsih Delta Apriza Depo Sadrila Hadi Desindra Deddy Kurniawan Deska Novita Sari Desra Triyunsari Devasela, Meidick Dias Devi puspitasari, Devi Dewi Novita Sari Dewi Novitasari Dhimas Rosanto Saputra DIAN LESTARI Dian Yunita Situmorang Diana Puspita Sari Diana Puspitasari Diana, Rosita Dicofran Sisco Dicopran Sisco dicopran sisco dico Didi Sangaji Didi Sangaji Difa Chairunnisa Dilla Mukarromah Dilla Mukarromah Dimi Krismayanti Dimi Krismayanti Dinata, Aria Dio Azmi Saputra Dio Ramadani Diratu Agnes Fitria Donan, Hendri Dwi Aprian Widodo Dwi Desi Yanti Dwi Desi Yanti Dwi Endah Desriani Dwi Endah Desriani Dwi Margaretta Manihuruk Dwi Oetari Dyah Ikhtiarti Dzikri Thoriq Al Ariiq Dziqra Ananda Hersya Edi Surya Negara Effendy, Irman Egy Septian Egy Septian Egy Septian Eka Lucyanti elitaputri10_ putri ENDRI ENDRI Eriene Dheanda Absharina Erlangga, Perdi Erwin Susanto Erwin Susanto Erwin Susanto Esis Melisa Evariani Evariani E evariani evariani Fachry Abda El Rahman Fadhil Ahmad Fadli Fajar Prayoga faliandy Faliandy Faliandy Farrah Meirisah Farwati, Maryani Fatur Ilham Farlevi Fatur Ilham Farlevi Febrian, Muhammad Febriani, Sania Febrianti Widyahastuti Fenny Lestari Ferry Putrawansyah Firdaus Firdaus Firman Alfian Firna, Nina Fitri Maria Futri Maria Gempita Buana Putri Gery Jentama Grace Christine Sihombing Gunawan Gunawan Gunawan Gunendro, Tri Hafizena, M. Fachri Hairil Novansyah Hairun Anisyah Hamid Rahman Hamid Rahman Hansen, Jerry Helda Yudiastuti Hendra Yada Putra Henisa Sabillillah Herdiansyah, Izman Herdiansyah, M. Izman Herdiansyah, M. Izman Heri Akwan Syahputra Heri Warni Hermalia Putri Heru Budianto Hidayatullah, Kgs M. Syarif Ibrahim Aziz Ice Keristina Ice Novita Sari Iin Seprina Ikhtiarti, Dyah Indah, Mayang Puspa Irenda Talitha Salsabila Irenda Talitha Salsabila Irman Effendy Irwansyah Ibrahim Irwansyah Irwansyah Irwansyah Irwansyah Ismail, A. Faiz Jennifer Arjun Jerry Hansen jerry hansen Julfia, Fenty Tristanti Juliansyah, Rendy Julyansyah, Rendi Juwita Puja Anggraini Kasmin Arif Kemas Ahmad Kurniawan Kemas Muhammad Wahyu Hidayat Kemas, Ahmad Kurniawan Ketut Doni Riyan Dinata Kevin Dwi Saputra Kevin Meidiandra, Muhammad Kholifah Raihanun Navira Kholifah Raihanun Navira Koko Caniago Kristina Sipayung, Agnes Kurniawan Kurniawan Kurniawan, Cipto Kurniawan, Kemas Ahmad Kusumo Setyo Aryogi Lailatul Akmal Lathifa , Lathifa Latifa, Latifa Leo Faturahman Leon A. Abdillah Leon Andretti Abdillah Lidya Melia Sari Liontadinda Ayu Amizhora Lola Nurhasanah Lora Ersitha Loren Diaz Lintang Lurya Virna M A Rizky Aditya N M Aswadi M Izman Herdiansyah M wirayuda M Yonandio Lazuardi M Zakiansyah M. Aswadi M. Eko Saputra D. D M. Erlangga Fauzi M. Fakhri Sholahuddin M. Faruq Tajuddin M. Izman Herdiansyah M. Izman Herdiansyah M. Ridho Amanatullah M. Rizqi Hidayah Adryansyah M. Zakiansyah M.Erlangga Fauzi M.Sultan Haidar Madona, Angga Maharani, Sheren Muchlika Mahardika, Billi Majduddin Majduddin Majduddin, Majduddin Malian Malian Malian, Malian Manihuruk, Dwi Margaretta Maria, Fitri Marli Yansyah marsa silvia, Mutiara Marutha Berlianti Akbar Marutha Berlianti Akbar Maryani Farwati Maryani Farwati Megawaty Megawaty, Megawaty Mehri Paniza Meidiandra, Muhammad Kevin Meidick Dias Devasela Meidick Dias Devasela Merry Agustina Mgs Ilham Zuhdi Mgs Ilham Zuhdi Mgs. Ilham Zuhdi Mochammad Imron Awalludin Mohammad Ikhsan Saputro, Mohammad Ikhsan Monika Sima Muhamad Dyo Arganata Muhamad Faqih Febriansyah Muhamad Risdarianto Utomo Muhamad Rizky Syakban Barokah Muhammad Abd Azis Muhammad Amin Sakaria Muhammad Amri Hidayat Muhammad Arief Algiffary, Muhammad Arief Muhammad Azhari Muhammad Azhari Muhammad Bagus Pratama Muhammad Bahrul Lutfianto Muhammad Erlangga Fauzi Muhammad Febrian Muhammad Hafidz Adisty Muhammad Idzha Adhitya Ranius Muhammad Idzha Adhitya Ranius Muhammad Iqbal Muhammad Irdian Saputra Muhammad Izman Herdiansyah Muhammad Izman Herdiansyah Muhammad Izman Herdiansyah Muhammad Kevin Meidiandra Muhammad Kevin Meidiandra Muhammad Marzuki Muhammad Marzuki Muhammad Marzuki Muhammad Naufal Arlyanda Muhammad Naufal Miftahul Hakim Muhammad Nuril Yunus yunus Muhammad Raihan Yusuf Muhammad Rhamadani Muhammad Ridwan Muhammad Rizki Muhammad Rizki Ramadhan Muhammad Rizky Safwan Muhammad Tengku Sadewa Muhammad Yonandio Lazuardi Muhammad Zaki Muhammad Zaki Muhammad Zakiansyah Mursid, Asep Muttia Ramadhita Nabila Ade Mutmaina Nabila Amelia Pratiwi Nabila Amelia Pratiwi Nabila Putri Hariani Nabilla Amelia Pratiwi Nadiya Citra Dewi Nadya Kusuma Wardhani Nadya Kusuma Wardhani Nafisah, Niza Tadzkiratun Nailah Ramadhani Laboy Naldo Kurnia Parandika Nandi Nandi Nandra Sari, Vingky Narji, Mohammad Naufal Farid Naufal Farid, Naufal Naufal Rahmatullah Ramadhan Nauroh Nazhiifah Nauroh Nazhiifah Navira, Kholifah Raihanun Nengah Riki Nia Adila Ninna Mugianti Utami Nita Rosa Damayanti Niza Tadzkiratun Nafisah Niza Tadzkiratun Nafisah Novaria Kunang, Yesi Novita Anggraini Novita Anggraini NOVITASARI, Ayu Novrianda, Rahmat Nugraha rachmatullah Nugraha Rachmatullah Nur Asniati Djaali Nur Ayu Wulantari Nur Ayuwulantari Nurhasanah, Lola Nurul Khasanah Nurul Rudotul Saddiah Siregar Nurwijayanti Nyimas Sopiah Oktrimelda Raburga Omar Da’i Fananda Ona Anisa Ozageo Radeta Padel Mohammad Agam Padel Mohammad Agam Padel Pamungkas, Akbar Pandu Berlian Herinda Panji Novantara Patricia Aprilia Quiroz Patricia Aprilla Quiroz Perdana, Bosya prabowo, rachman agung Praditya Tama Putra, Ega Pransiska Adela Susilowati Pransiska Adela Susilowati Prasiska Adela Susilowati Prasiska Adela Susilowati Prasiska Adela Susilowati Pratiwi, Nabilla Amelia Prawijaya, Muhammad Tarish Prayoga Pidrosa Priansyah, Erik Pringgayuda, M Surya Purnama Sari Purnomo Purnomo Putra Akmal, R. Arfi Putra, Dwi Mulya Putra, Hendra Yada Putra, Yusuf Andi Putrawansyah, Angga Putri Asyifah Vahlevi Putri Ramayanti Qois Al Qorni Qomalasari, Payteireisia Putri Rachmat Adiaz Arrofi Rafles, Nedi Ragil Timur Rahayu, Desi Elta Rahman Ajie Rahman Rulli Arjiansa Rahman, Hamid Rahmania, Desti Rahmatin Nufus Rahmawati, S. Cindy Rahmawati, S.Cindy Rahmi Hidayati Raihan Ambari Ramadhani , Dwi Octa Ramadhani, Dwi Octa Ramadhani, Nasywa Ramdani Agusman Ramdani Agusman Rani Fira Yunita Rasmila, Rasmila Ratna Juwita Reben Yulandra Agustian Rendi Saputra Rendy Andika Resky Klarasati Resky Klarasati Revifal Anugerah Reyhand Ardhitha Reza Ardiansyah Reza Ardiansyah Reza Pahlevi REZA PAHLEVI Reza Pahlevi Rezky Yuranda Rhandy Citra Rhandy Elfandiar Rian Handoko Rianda Pratama Ridho Amanatullah Riffal Setiawan Rika Tri Diana Rike Sucihati Riky Apriadi Rindi Wijayanti RIO ANDRIYAT KRISDIAWAN Rio Anggala Rio Priantama Rio Zuhriansyah Risky Amelia Risky Amelia Rivina Kayla Nazeva Riya Majalista Rizki Pratama Rizki Wijayanto Romadhon, M. Iman Roni Nursyamsu Rosita Diana Roswati, Roswati Royatuddin S Sutrisno Sabilillah, Henisa Sakaria, Muhammad Amin Salamudin Salamudin Salamudin Salamudin Salim, Axel Natanael Salsabila, Irenda Talitha Sangaji, Didi Sania Febriani Saprina, Iin Saputra, Rindi Rama saputra, Taura Saputra, Yoga Adi Saputri, Dhini Novely Sari, Yulia Permata Saro, Dewi Novita Seftiani, Amelia Seprina, Iin Septi Mujiranda Septian, Egy Shintia, Shintia Silvia Ayu Anggraeini Siti Khasanah Siwi Pelita Amini Sondang Sibuea Sri Rahayu SRI RAHAYU Sri Rahayu Sri Rawati Sri Tari Utami Sri Warianti sri warianti Stiawan Deris Suci Nova Ramadhani Sugeng Purwanto Sutanto Priyo Hastono Sutrisno, Sutrisno Suwarni Suwarni Syahadatillah Syahadatillah Syahputra, Heri Akwan Syahril Rizal, Syahril Takdir Alisyahbana Taqrim Ibadi Taura Saputra Tia Febrianti Tiara Siti Nadira Tiara Siti Nadira Tio Saputra Titah Titah, Titah Tito Sugiharto Tri Basuki Kurniawan Tri Gunendro Tri Octavianto Ulung Wira Yuda Usman Ependi Vidi Lampah Vingky Nanda Sari Vingky Nandra Sari Wahab, Wahyuni WAHYU FIRMANSYAH Wahyu Firmansyah Wardah Miftahul Jannah Warianti, Sri Warni, Heri Widya Cholil Widyahastuti, Febrianti Wijayanti, Rindi Wiwin Tri Astuti Wulan Permata Sari Wulantari, Nur Ayu Yanti, Dwi Desi Yeni Natalia Yesi Novaria Kunang Yevi Grata Putra Yoga Adi Saputra Yoga Pratama Yohanes Bowo Widodo Yudha, Hasendha Dharma Yudhazaldi Nuki Putrasandi yuki arimbi Yuli Apriyanti Yulia Permata Sari Yulia Permata Sari Yulia Permata Sari Yunike, Yunike Yunita Permata Sari Yunita, Rani Fira yunus, Muhammad Nuril Yunus Yuranda, Rezky Yusuf Andi Putra Yusuf Andi Putra Yusuf, Muhammad Raihan Zaeni Fajriana Zaid Amin Zaid Amin, Zaid Zainal Abidin Zalwanda Vadissa Arla Zelika Apriliani Zelika Apriliani Zelly Apriza Zena Lusi Zidan Nurgholis Zulfikar Zulkarnain , Rahmad Zulkarnain Zulkarnain Zulkarnain Zulkarnain Zulkarnain Zulkarnain