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Journal : ARISTO

Utilization of NTB Care Information Technology as a Public Complaint Media for West Nusa Tenggara Rifaid, Rifaid; Hadi, Ayatullah; Hidayatullah, Hidayatullah; Subandi, Azwar
ARISTO Vol 12 No 1 (2024): Januari
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v12i1.6078

Abstract

This article tries to explain the use of information technology for the NTB Care application as a digital media for responding to public complaints. Three dimensions are measured to determine the effective implementation of NTB Care in resolving public complaint services: the Ease of Use dimension, the Trust dimension and the Reliability dimension. The research uses a comparative descriptive method with a qualitative approach and literature analysis by collecting data from official NTB government documents, the NTB Care data center, the NTB Care Website, the NTB care Facebook, and other literature related to NTB Care. The results showed that the use of the NTB Care application as a medium for responding to public complaints was good and received excellent public trust, but the obstacles faced were in the agency that became the goal of the problems raised by the community, the average response time for OPD in handling complaints that come in 1-120 days. There is no clarity regarding reports that have not been followed up on to be resolved. NTB Care is an application as a forum to accommodate the community's aspirations; then, the NTB Care admin will forward public complaints to the relevant agency or OPD based on the complaint problem who entered NTB Care.
Co-Authors A. Gani, A. A.A. Ketut Agung Cahyawan W Abdullah Abdullah Abdullah Idi Abdurahman Abdurrahman Achmad, Refi Riduan Afryansyah, Afryansyah Agus Suparyanto Agus Triono Agusni, Romza Ajai Saputra Ali Akbar, Muhamad Yudi Alkah, Taqiyuddin Amil, Amil Amiludin, Amiludin Amrullah, M. Kholis Andayani, Safira Andhina Ika Sunardi Andre Andre, Andre Andreyani, Bella ANDRI KURNIAWAN Anggy Giri Prawiyogi Anim, Sarbini Antoni, Doni Aprizkiyandari, Siti Arafah, Mudrikatul Ari Sita Nastiti Arlette Suzy Puspa Pertiwi Arsal, Arsal Asnidar Asnidar Aspandi, Aspandi Asta Tartusi, Andri Asyriah, Noor Ayu Ekasari Azhima, Nur Azwar Subandi Azzahra, Sobrina B, Endah Wening Bahrudin, Andre Basten Sianturi, Ivan Benny Prasetiya Cholil, Ifham Daaris, Yuli Yanti DARMANSYAH . De Jesus, Maria Martina Dermawan, M. Ariy Destiani Rahmawati Dewi Rosaria Dewi Rosaria, Dewi Didik Sugiyanto Dwi Budi Santoso Dwijayantara, I Made Edi Kurniawan Efendi, Zul Efrilia, Erma Elly K.N, Nabila Eska, Juna Fadhan Adhani, Muhammad Fadillah, Ratu Fahanulloh, Farhanulloh Farlina Hardianti Fauziah Ahmad, Dwi Nur Fitri, Sri Lela Fitriah Fitriah Fitriani Fitriani Fujiko, Masita FX Sumarja, FX Gebo, Yohanes Zaitun Pebi Gusmita, Devi Hadi, Ayatullah Haeril, Haeril Hambali Hambali Hapsari, Cinthia Mutiara Haris Hakam, Muhammad Harun , Makmur Hasani, Aceng Hasibuan, Juli Khairani Havidz Kus Herawati, Dheasy Herlinawati Herlinawati Heru Tjaraka Hidayat , Sholeh Husein Syahab, Sayyid Husyaerry, Machmud Al Ilham Zitri Imam, Sadrul Iskandar, Didik Ismail Sukardi, Ismail Ivanda, Muhammad Nur Miftakhul Iwan Tanjung Sutarna Iwin Ardyawin Jaelani , Achmad Jhonson Efendi Hutagalung Juhji, Juhji Juniardi, Yudi K, Anna Permatasari Karoma, Karoma Kello, Jusfin Asri Patoding Khairul Ikhwan Kholik Prasojo Kristiyawan, Ary Chandra Kurniawan, Cahyadi Kusumaningtyas, Daru Putri Kuswanto Kuswanto Listiyani, Nurul M. J. Dewiyani Sunarto M. Rafiq Maman, Maman Mappaware, Nasrudin Mardiah Astuti Mardicko, Afri Mardius, Mardius Margayanti, Diana Marhanisa, Siti Fatimah Marliana, Etni Marlina Marlina Marsyaoly, Muhammad Isya Martha, Shantika Maruta, Heru Maulana, Cecep Megasari, Indah Dewi Melisa Melisa Mochamad Widjanarko Mohamad Heykal Muayyad, Deden Misbahudin Muchtar, Aflatun Muhajir, Rahmat Muhamad Afdoli Ramadoni Muhammad Amin Muhammad Ikbal Muhammad Muhammad Muhammad, Rio Eza Nur Muhibuddin Muhibuddin, Muhibuddin Mujihad, Andi Mujtahidin, Samsul Mukhid*, Abdul Munawar, Akhmad Munif, Muhammad Murniasih, Eri Muryanto Muryanto, Muryanto Mussholechah, Mussholechah Muttaqien, Arif Rahman Nabella Galuh Randa, Putri Nafi, Muhammad Nasrullah Nasrullah Nasrullah Nasrullah Nasution, Ali Napiah Nasution, Donni Nazih, Abdullah Ghulam Ni'mah, Muflihatun Nida, Nuruz Zahroh Desy Syifaun Norita Citra Yuliarti, Norita Citra Nufus, Riadhotun Nugroho, Himawan Agung Nur Hadi Nur Hidayat, Fikri Nur Kholifah Nurhasanah Nurhasanah Nurlaili Nurlaili Nurlina Nurlina Nurul Khakhim Pamasti, Ankas Pangaribuan, Rismawati Pernando, Akel Pohan, Selamat Prabowo, Muhammad Lutfi Hadi Pratama, Danur Wenda Priyana, Elisa Purwanta Purwanta Putri, Lia Umbari Putri, Nadila Rachman, M. Taufik Rachmaniah Mirza Hariastuti Rafid, Reni Haryani Rahmad Hidayat Rahman, Rojali Rahmat Hakim, Budi Rahmat Ramadhan Rakhmah, Nur Ramadhani, Eva Ramadhina, Nabila Quraini Rifaid, Rifaid Riska, Muhammad Ritonga, Nelmi Magdalena Romli SA, Romli SA Rony Wardhana Rosihan Adhani, Rosihan Rostini , Tintin Sabri, Mohammad Safuridar Safuroh, Safuroh Saiful Anam Saimin Sakdiah, Arni Jamiatus Saman, Saman Saputri, Jingga Sari, Gema Ika Sari, Lussy Windya Saroni, Saroni Shafa Cahyaningrum, Annisa Shobri, Shobri Sholhan, Muhammad Siregar, Iqbal Kamil Siti Fatimah Siti Nuri Nurhaidah Siti Patimah Sosiati, Harini Sry Anita Rachman Sudiarso Sudiarso Sugianto, Relly Sugiarti Sugiarti Sugiyatmi, Tri Astuti Suhiroh, Iroh Sulistyowati Sulistyowati Supandi Suparnyo Suparnyo Supeno Supratman, Agus Ahmad Suroso Mukti Leksono Susilowati, Henny Susilowati, Henny Suyoto Suyoto Syahputra, Ronaldo Syahril, Erlin Syahrul Syahrul Syamsi Komariah, Nining Syarifudin, Encep T. Chalid, St Maisuri Tahir, Mardiah Tarmidzi Anas, Achmad Teguh Sutanto Tharihoran, Naf’an Theresa Febrona, Theresa Titik Wijayanti Tjuti, Tandi Tarru Tri Wahyono, Tri Triawanti Triawanti Ujang jamaludin, Ujang UMAMI, RIZAL Umbari Putri, Lia Utami, Maria Prehatiningsih Uyun, Aep Saepul Uyuni, Badrah Wadani, Dinda Riski Wahyuddin, Wawan wahyudin, wawan Wahyuni, Masri Walhidayat, Mohammad Taufik Wibawa, Iskandar Wibawa, Iskandar Wibowo, Andrias Wibowo, Prihartanto Eko Wicaksono, Ryan Nauval Winarno, A. Rachmad Djati Winarti, Sutri Wiwik Handayani Wiwit Ariyani, Wiwit Yakub, Ali Yanti, Arisda Yanti, Harti Budi Yuanita Windusari Yudhi Lestanata Yudi Siyamto Yudiansyah, Ade Yulianta, Eka Yuliantoharinugroho, Yuliantoharinugroho Yuyun Rohmatul Uyuni Zainuddin, Zainuddin Zulfahmi Zulfahmi Zulkarnen Mora, Zulkarnen Zulkhairani, Zulkhairani Zulkifli Dahlan