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Analisis Kepuasan Pelanggan Menggunakan Metode Customer Satisfaction Index Untuk Menentukan Strategi Pemasaran Menggunakan Analisis SWOT di Kafe XYZ Agus Wahyu Abdirrahman; Sumiati
JUMINTEN Vol. 2 No. 3 (2021): Juminten: Jurnal Manajemen Industri dan Teknologi
Publisher : Teknik Industri - UPN "Veteran" Jatim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/juminten.v2i3.251

Abstract

Kafe XYZ adalah salah satu pelaku usaha di Bidang Warung kopi di kawasan Kota Gresik yang mengarah ke semua kalangan dengan harga yang sangat mudah dijangkau oleh setiap lapisan masyarakat. Di Kafe XYZ belum pernah dilakukan pengukuran tingkat kepuasan pelanggan sebe-lumnya. Dan permasalahan eksternal yang dihadapi saat ini adalah maraknya bermunculan pe-saing dengan konsep sejenis.Penelitian ini bertujuan untuk mengetahui indeks kepusan pelanggan dan menentukan startegi pemasaran yang sesuai untuk kafe XYZ. Berdasarkan permasalahan dan tujuan, metode yang digunakan adalah Customer Satisfaction Index (CSI) dan SWOT. Metode CSI digunakan untuk mengukur tingkat kepuasan pelanggan sedangkan SWOT digunakan untuk meru-muskan strategi pemasaran yang akan di terapkan perusahaan. Hasil penelitian yang dilakukan menggunakan metode CSI terhadap lima dimensi kualitas pelayanan menunjukkan angka 74,20% atau 0,7420. Angka tersebut menujukkan bahwa pelanggan sudah merasa puas dengan pelayanan yang telah dibelikan oleh Kafe XYZ. Dari hasil analisa SWOT didapatkan strategi ST (Strength dan Threats) yang berisikan strategi meningkatkan promosi, pembacaan tren atau fenomena, mengamati langkah pemasaran pesaing, dan meningkatkan cita rasa khas.
Analisis Faktor-Faktor yang Mempengaruhi Kepuasan Pelanggan dengan Menggunakan Metode Analisis Faktor di PT PLN UP3 Surabaya Selatan Muhammad Raka Adi Pratama; Sumiati
JUMINTEN Vol. 2 No. 5 (2021): Juminten: Jurnal Manajemen Industri dan Teknologi
Publisher : Teknik Industri - UPN "Veteran" Jatim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/juminten.v2i5.320

Abstract

Penelitian ini bertujuan menganalisis faktor – faktor yang mempengaruhi kepuasan pelangggan menggunakan metode analisis faktor serta menggunakan software SPSS di PT. PLN UP3 Surabaya Selatan. Dengan terpuaskannya kebutuhan para pelanggan, maka hal tersebut memiliki dampak yang positif bagi perusahaan. Apabila konsumen merasa puas akan suatu produk tentunya konsumen tersebut akan selalu menggunakan produk tersebut secara terus menerus. Dari output penelitian yang dilakukan didapatkan hasil sebagai berikut yaitu dari 11 variabel hasil reduksi didapat dua faktor. Dari gambar diatas menunjukkan bahwa pada komponen 1 nilai korelasi 0,735 > 0,5; komponen 2 nilai korelasi 0,735 > 0,5. Karena tidak terdapat komponen dibawah 0,5 maka faktor yang terbentuk sudah dikatakan tepat dalam merangkum 11 variabel. Hasil penelitian ini diharapkan dapat menjadi tambahan bagi perusahaan agar dapat terus membuat para pelanggan puas.
PENINGKATKAN KETAHANAN KUALITAS PRODUK MELALUI BANTUAN PENGEMASAN PRODUK DAN PENGENALAN PEMASARAN DIGITAL PADA USAHA MIKRO KECIL OLEH OLEH KHAS TRENGGALEK Rofiaty; Sumiati; Oktaria Ardika Putri
Jurnal Abdi Masyarakat Vol. 8 No. 2 (2025): Jurnal Abdi Masyarakat Mei 2025
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/jaim.v8i2.6570

Abstract

MSEs from the typical city of Trenggalek are the targeted targets for community service implementation. Through the creation of Instagram content, product content, QRIS, and initiatives to improve the attractiveness of items with good packaging that can last longer, the goal of this activity is to promote product durability and market coverage so that it is more well-known in other areas. In addition to making the product more robust, high-quality, long-lasting, and less prone to damage, the goal is to boost its competitiveness by offering stickers to help with product packaging, which should encourage entrepreneurs and lead to more prosperous enterprises. Since they have typically been entrepreneurs for decades—even in the second generation or more—this practice will help them to become more tough, robust, and unflappable when dealing with the problems of a chaotic and quickly changing world. Since the next generation must remain youthful at heart, they will also be introduced to entrepreneurial traits, such as being loyal to God Almighty, honest, imaginative, and creative, having a strong sense of self-worth, having the guts to take quantifiable business risks, and enjoying change. surroundings.
RELIGIOSITY AND INTENTION TO ADOPT ISLAMIC FINANCING: INDIVIDUAL CONTROL AS A MEDIATOR? Isnaini, Araina; Risna Wijayanti; Sumiati
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 4 (2023): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v3i4.911

Abstract

Islamic Financing in Indonesia has not fully received the public's attention because the application of Islamic financing does not follow Sharia principles and Islamic law. This literature review aims to assist in understanding Islamic financing concerning the intention to use Islamic financing from the perspective of MSME owner-managers. Literature review method based on journals related to the keywords "attitude, subjective norms, perceived behavioral control, religiosity, Islamic financing" on the website https://scholar.google.com in the period 2013-2022. The results of previous research are summarized into four points: (1) most of the research was conducted in countries with Muslim majority populations; (2) the Theory of Planned Behavior was used as the theory underlying the research; (3) religiosity is an additional predictor because it is related to acceptance Islamic Financing by Muslim; and (4) the majority of research subjects are owner-manager of SMEs. The conclusion is the influence of individual assessment (attitudes) and social groups (subjective norms) affects individual control in the decision-making process by individuals. Religiosity may play a role in strengthening the relationship between individual assessment and social groups of perceived behavioral control. In the end, individual control influences the intention to use Islamic Financing.
Analisis Posting Expense ke System Application and Product (SAP) di PT. Bina Pertiwi Surabaya Branch Albany, Rifka Aulia; Sumiati
Journal of Computers and Digital Business Vol. 3 No. 1 (2024)
Publisher : PT. Delitekno Media Madiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56427/jcbd.v3i1.242

Abstract

Akhir-akhir ini perkembangan teknologi semakin pesat. Hal tersebut juga mempengaruhi perusahaan agar dapat bekerja dengan baik. Sehingga, perusahaan harus mampu bersaing dengan meningkatkan efisiensi dan efektivitas agar tercapai produktivitas melalui pengembangan sistem. Saat ini, PT Bina Pertiwi Surabaya Branch telah mengaplikasikan sistem informasi dalam alur prosesnya, yaitu System Application and Product (SAP). SAP merupakan suatu sistem informasi berupa perangkat lunak dengan berbagai menu taskbar yang berfungsi untuk mengolah data. Salah satu menu taskbar yang umum digunakan, yaitu SDM (Sumber Daya Manusia) khususnya tentang laporan pengeluaran perusahaan, segala urusan dengan vendor dan customer, serta input cuti dan lembur karyawan. Tujuan dari penelitian ini untuk menganalisis prosedur posting expense menggunakan SAP. Penelitian ini menggunakan objek pada penerapan SAP dan pihak-pihak yang terlibat. Hasil penelitian ini menunjukkan bahwa pengaplikasian SAP memberikan kemudahan bagi karyawan dalam mengolah data. Namun, tetap ditemukan kendala dari prosedur posting expense. Kendala tersebut, berasal dari pihak eksternal, yaitu tidak muncul nomer WO (Work Order) yang dapat menghambat jalannya prosedur posting expense. Sehingga, diberikan solusi untuk menyelesaikan kendala tersebut dengan melakukan 10 langkah-langkah penyelesaian yang meliputi, analisis kesulitan, komunikasi terbuka, pembaruan atau peningkatan prosedur, pelatihan dan pengembangan, penggunaan teknologi, tim kolaboratif, pengelolaan perubahan, evaluasi periodik, memberikan dukungan, dan fleksibilitas.
Pengaruh Manajemen Talenta Dan Motivasi Terhadap Prestasi Kerja Pegawai Pada Kantor Dinas Perumahan Rakyat,Kawasan Permukiman Dan Pertanahan Provinsi Sumatera Barat Sumiati; Vilkades
Jurnal Ekonomika Dan Bisnis (JEBS) Vol. 2 No. 1 (2022): Jurnal Ekonomika dan Bisnis (JEBS)
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jebs.v2i3.296

Abstract

This study aims to analyze the effect of talent management and motivation on employee performance at the Rahyat Housing Office, Settlement and Defense Areas of West Sumatra Province. This study uses quantitative methods. The population is employees at the Office of the Rahyat Housing Office, Settlement and Defense Areas of West Sumatra Province, as many as 59 respondents and the sample is 59 respondents, the sampling technique is saturated sapling technique where all populations are sampled. Data analysis using multiple linear regression analysis using SPSS application. The results showed that talent management had a positive and significant effect on employee performance at the Rahyat Housing Office, Settlement and Defense Areas of West Sumatra Province, and work motivation had a positive and significant effect on employee performance at the Rahyat Housing Office, Settlement and Defense Areas of West Sumatra Province.
Pengaruh Promosi Dan Mutasi Jabatan Terhadap Kinerja Pegawai Negeri Sipil Pada Sekretariat Daerah Kabupaten Dharmasraya Sumiati; Eka Kemmala Arja
Jurnal Ekonomika Dan Bisnis (JEBS) Vol. 2 No. 1 (2022): Jurnal Ekonomika dan Bisnis (JEBS)
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jebs.v2i3.345

Abstract

The purpose of this study was to determine and analyze the effect of promotions and transfers on the performance of Civil Servants at the Regional Secretariat of Dharmasraya Regency. The method used in this thesis research is a quantitative method with an associative approach. The data collected in this study was obtained by distributing questionnaires using a Likert scale instrument with a sample of 68 civil servants, where the sampling method used was saturated sampling, which means the number of samples is the same as the total population. The data was processed using SPSS 16.00, with the results showing that the variables of promotion and mutation had a positive and significant effect on the performance of civil servants at the Regional Secretariat of Dharmasraya Regency. By knowing the relationship between these variables, promotion and transfer policies can be used to improve the performance of civil servants at the Regional Secretariat of Dharmasraya Regency.
Hybrid Work System Transformation and Its Impact on Employee Welfare and Company Productivity Sumiati
Journal of Management Vol. 2 No. 2 (2023): July - December
Publisher : Yayasan Pendidikan Belajar Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In addition, innovative performance measurement approaches must be developed to accurately assess employee contributions in both remote and in-office settings. Comprehensive research is needed to address this gap and tailor solutions to the unique context of the Indonesian workplace. This study uses a quantitative approach to obtain comprehensive data on the impact of hybrid work systems on employee welfare and organizational productivity. The results of this study are: The Effect of Hybrid Work System on Employee Welfare, The Effect of Hybrid Work System on Company Productivity, The Effect of Employee Welfare on Company Productivity, Indirect Effect: Mediation by Employee Welfare, Moderation Role of Type of work
The Influence of Competence and Work Discipline on Employee Performance at Bank Jatim Surabaya Branch Sumiati
Journal of Management Vol. 4 No. 2 (2025): July - December
Publisher : Yayasan Pendidikan Belajar Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of competence and work discipline on employee performance at Bank Jatim Surabaya Branch. The research was motivated by the fact that in the increasingly competitive banking industry, human resources play a crucial role in ensuring service quality and organizational performance. Competence, which includes knowledge, skills, and attitudes, and work discipline, which reflects employees’ adherence to organizational rules and responsibilities, are believed to be key determinants of performance.The study employed a quantitative associative approach, involving 50 employees selected through purposive sampling. Data were collected using questionnaires and documentation, and analyzed through multiple linear regression, t-test, F-test, and coefficient of determination (R²). The findings revealed that both competence and work discipline have positive and significant effects both partially and simultaneously on employee performance. The regression results show that competence contributes more strongly to performance (β = 0.412) compared to work discipline (β = 0.367). The F-test value of 24.57 with a significance of 0.000 (< 0.05) indicates that both independent variables jointly influence performance, while the coefficient of determination (R² = 0.61) suggests that 61% of performance variation is explained by competence and work discipline.These results confirm that competent and disciplined employees tend to deliver better service, achieve performance targets, and maintain operational accuracy critical aspects in the banking sector. Therefore, it is recommended that Bank Jatim management strengthen training programs to enhance employee competence and consistently enforce discipline to sustain high levels of performance and service excellence.
HUKUM MENINGGALKAN SHALAT TANPA UZUR SYAR`I(STUDI PERBANDINGAN MAZHAB HANAFI DAN HAMBALI) Sumiati; Aria Sandra
AR-RA'YU : Jurnal Hukum Keluarga Islam Vol. 2 No. 1 (2024): AR-RA'YU : Jurnal Hukum Keluarga
Publisher : Sekolah Tinggi Ilmu Syari'ah (STIS) Nahdlatul Ulama Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55721/pzfekh25

Abstract

Shalat merupakan suatu ibadah mahdhah yang diwajibkan oleh Allah kepada setiap muslim baik laki-laki maupun perempuan. Oleh kerena itu shalat tidak boleh ditinggalkan tanpa ada uzur syar`i. Skripsi ini berjudul “Hukum Meninggalkan Sahalat Tanpa Uzur Syar`i Studi Perbandingan Mazhab Hanafi dan Hambali. Mazhab Hambali menyebutkan orang yang meninggalkan shalat tanpa uzur syar`i maka dibunuh, sedangkan dalam mazhab hanafi yang meninggalkan shalat tanpa uzur syari ditangkap. Penelitian menggunakan metode kajian kepustakaan dengan menggunakan pendekatan fiqh muqarran. Dari paparan permasalahan diatas dapat disimpulkan meninggalkan shalat tanpa uzur syari menurut mazhab Hanafi adalah fasik. Dan menurut mazhab Hambali adalah kafir karna mengingkari kewajiban shalat.
Co-Authors A. S. Harahap AA Putri Melastini Abdullah, Agil Husain Adia Abiati , Nathan Afandi, Jefri Afrilia S. Kusuma Agus Muchsin Agus Setiyono Agus Wahyu Abdirrahman Ahmad Fatoni Dwi Putra ahmad yani Ainur Zaki Yamami Aji Setiawan Al-Hidayah Albany, Rifka Aulia Alfathya, Atmaya Fitra Alfia Batshila Aliah Pratiwi Amalia Febriyana, Alisa Amir Amirasanti Fepiosardi , Raihanette Anandea Nabilah Rizqy Andini, Firda Fikri Anggreni, Afrillia Anhar Faisal Fanani Anindya Mubarok, Helga Anistia Ardiansyah, ⁠Abd Aziz Ardika Putri, Oktaria Ari Prasetyo Wibowo Aria Sandra Ario Damar Aripuddin Asep Munajat Asma'urrahman, Nailurriza Asriani Asriani, Asriani Asro Laili , Mohamad Assaqqaf, Saiyed Mahmuddin Astarudin, Tatang Astini, Baik Nilawati Asya Alifa Atmaja, Devi Yulianty Surya Atmaya Fitra Alfathya Azhary Noersidiq Azizoma, Rusman Bagus Shandy Narmaditya Bakhtiar Binowo, Seruni Budiman, Jovi Yuzzer C. Sumantri Cece Sumantri Chairil Akhyar D. A. Astuti Dafa, Abdullah Hasan Damirah Darmawati Darwis, Achmad Ichsan Desy Devi Theda Rizaldy Dian Surya Aprilyanti Dirja, Iman Dudin, F. Dwi Kusuma Purnamasari, Dwi Kusuma Dwi Sukma Donoriyanto Eka Kemmala Arja Eko Sutrisno Erda, Roza Erwan Evy Damayanthi Fahrullah Fahrullah Fajrih, Nurul Fajriyah, Fajriyah Falasifah, Nihlatul Farida Pulansari Fatmawati Fatmawati Fauziyah Fadel Wardani Fefti Yulian Mela Felicia Yorenda Fida Sauqina , Adilla Fitriani Fransisca Diah Ayu Verayanti Fuah, Asnath Mariah G. S. Afifah Gusniar, Iwan Nugraha Hadijah Hulopi Haerul, Muhammad Hanif Nurmajid Hanifa Almira Nanda Harahap, Syafnah Aisyah Nauli Hariono Hartatu, Tiara Hasim Hay’s , Riyan Naufal Hay’s , Riyan Naufal Hendriyati, Penny Hendry Gunawan Hesteria Friska Armynia Subratha Hidayatullah, Indra Hindami, Moh Argy Hariran Hubaedah, Annah Husniyyah I Gusti Ayu Agung Intan Dewi6 I. Akbar, I. Ibnu Hurri Idisri, Evania Elita Idqan Fahmi Illahi, Beta Kurnia Imam Suyitno Indria Nuraini Intan Triwahyuni IPB, DGB Irhamuddin Irma Nurma Linda Irwan, Andi Muhammad Isnaini, Araina Ivan Zairani Lisi Ivan Zairani Lisi Jamaluddin Joni Saputra K.G.Wiryawan Kamilah, Dendy Siti Kemala, Rosmalina Ketut Espana Giri Khaeruddin Kiramang Khaerunnisa Koesoemaningsih, Rachmawati Komang G. Wiryawan Komang Sulyastini Kurniasari, Irma Kusuma Ratnawati Kusumawardani, Luluk Nur Indah Lala M Kolopaking Lilik Djuari Lilis Diah Sugiarti Lilis Sulistyani Ludi Wishnu Wardana Luh Citrarasmi Dara Mestika Luh Yenny Armayanti Luthfiyah Robbiyati Shofa M Agus Setiadi M. Q. Sa’ad Ma'mun Sarma Made Rinin Sri Wulandari Mahmuda Majid, Sity Fatimah Maqruf, Agus Marlina, Nely Marsheila Salvinia Mastri, Annisa Maulana, Habib Maulina Efendi, Rizka Mawardi Pewangi, Mawardi Mayasari, Maryati Meisyari, Rinrin Mochammad Mohammad Insan Romadhan Mohammad Rachman Waluyo Muh. Nashirudin Muhallim, Mustakim Muhamad Muhdar Muhammad Abdi Dermawan Muhammad Ali Rusdi Bedong Muhammad Ibrohim Muhammad Raka Adi Pratama Muhammad Wibbie Wiweka Subono Mukrim, Mukrim Muzakkir Nabila Amelia Hanisyah Putri Nadia Sarasabella Nahrowi Nanda Shafira Ashadi Nariswari, Arinda Inansya Natasya Angelie Nazilah Izhar Nursy Ni Iffah Kesuma Ni Kadek Dwi Nanda Restiani Ni Kadek Gina Pramitayani Ni Komang Sulyastini Ni Nyoman Ayu Desy Sekarini Ni Putu Citra Laksmi Ni'mah Nidhomillah, Abd Rofi Fathoni Nimah Nis'atul Khoiroh Nisail Fitriah, Khoirotun Nis’atul Khoiroh Nugraha, Yaskie Cahyana Septiviandra Ade Nur Fadilah Ayu Sandira Nur Khusniyah Indrawati Nur Rahmawati Nur'Aida, Sanabila Adha Nurdiani Nurfalah, Farika Nurhayati Nurkhalishah Nurmatias, Faizal Nursopayanti Nushobah, Ahmad Royan Octavia, Armelinda Octavia, Icca Oktariza, Wawan Panjaitan, Joice Putri Ulina Patandianan, Cindy Patunah, Siti Pelealu, Nanda Dzikrillah Prasetio, Abi Putra Pratiwi, Putu Irma Purwati Purwiyatno Hariyadi Putri Nadia Putri, Lintang Kusumah Putri, N. D. S. Putu Diah Prasetiani Putu Eva Yuni Dyantari R. Afnan R. Fadhilah R. Fadilah R. Mutia R. Susilowarno Rahmalya Ardy , Najmi Rahman Rahmasari, Adelia Gita Rahmat Justan Rahmat, Abd. Ramlianto Ransya Ayu Zulvia Rasihun Ratna Wardani Rayhanah, Rayhanah Repi, Viktor Vekky Ronald Reyna Amalia Pumieda Riami Rico Nur Ilham Ridhwan Rina Agustina Riska Bimbi Riski Amelia, Riski Risna Wijayanti Rita Mutia Riyanti, Ayu Rizki Prasetya Person Rofiaty Romaji Romantis, Sara Rosa Dwi Melati Rostina Roza, Nelli Rumbi, Frans Paillin Rushafarani, Yurida S. Subekti Sakoikoi, Kristoper Salmafitri, Nuzulia Salsabila, Imtinan Salundik Samsu Alam Rab Sanudin Sa’diyah, Yuni Aminatus septiawan, andri Septiyanti Setiana, I. Shofil Fikri Sipa Unnaziah Siregar, Rendi Robintang Sitanggang, Antonius Nathanael Siti Dewi Winengsih Siti Mujanah Sitti Jamilah Amin Sitti Muthmainnah Sitti Satriani Is Sity Fatimah Slamet Riyadi Sri Nur Hayati Sri Nurhayati Sri Purwaningsih, Sri Sri R, Ary Oktora Sudirman L Sudradjat Sugihartono, Agus Sugiyanto, Lina Sugiyarta, Ahmad Sulkarnain Sumiati⁷ Suradi, Futeri Maharani Suria Darma Tarigan SUSANTI Susanti, Komaria Susilawati, Seni Susy Katarina Sianturi Syahpura, Suraya Kaffi Syaichullah Ghazur Ilahi , Muhammad Syamsuhaidi Tamba, Sulaiman Taqwim, Ahsan Tarigan, Ronald Tiangat Siregar Titin Novayanti Dey Triayudi , Agung Tsaqib, Muhammad Tamim Ukik Agustina Ulfah Juniarti Siregar Valda, Vania Vebera Maslami Verayanti, Fransisca Diah Ayu Vilkades Wahyu Handayani Wahyu Kristiningrum Wahyu Purnomo Jati Wahyudi, Haris WAHYUNI Waluyo , Minto Wardani, W. W. Warif, Muhammad Widodo, Andi Yekti Widya Hermana Wilda, Erina Mu’rivatul Wira Ekdeni Aifa Yenny Puspitasari Yuly Peristiowati Yunaspi, Didi YUNI KURNIAWATI Yuniari, Airin Yusta, Afrasim Yusuf, G. M. Zai, Sarila Zainal Said Zulfah Zulfah