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Euis Saribanon

Institut Transportasi Dan Logistik Trisakti

Author-ID : 557465

Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Transportation Other

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Institutional Decoupling in Archipelagic Logistics: Why Global Standards Do Not Strengthen Digital Policy Effectiveness in Indonesia Ibnu Romadhona; Rully Indrawan; Euis Saribanon; Siti Maemunah
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 8 No. 3 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v8i3.333

Background: As an archipelagic nation, Indonesia faces complex logistics challenges, including limited connectivity, infrastructure disparities, and high inter regional distribution costs. In response, the government and industry stakeholders have adopted various global best practices in digital logistics transformation, yet their implementation often fails to produce the expected outcomes. Objective: This study analyses the effect of National Logistics Ecosystem (NLE) policy implementation on logistics service performance, with digitalization, digital ecosystem maturity, and openness to global best practices as moderating variables, and explains why openness to global best practices does not strengthen that effect. Methods: The study employed a mixed-methods approach with an explanatory sequential design. Quantitative data from 388 respondents were analyzed using SmartPLS 4 and NVivo 14. Results: NLE policy implementation positively and significantly affects logistics service performance, and this effect is strengthened by digitalization and digital ecosystem maturity. In contrast, openness to global best practices neither moderates the relationship nor exerts a significant direct effect on performance. Qualitative analysis attributes this dual null result to Institutional Decoupling, whereby international standards are formally adopted without operational internalization, driven by inter agency sectoral fragmentation and pronounced infrastructure disparities between western and eastern Indonesia, and compounded by uneven digital literacy and conservative organizational cultures. Conclusion: These findings indicate that, absent foundational domestic harmonization, international standards remain ceremonial and lose operational relevance. A sequenced, domestic first approach is therefore required, one that couples regulatory measures to dismantle sectoral silos with investment in digital literacy and human resource capacity.

The Effect of Service Quality and Facilities on Transjakarta User Intention Through Customer Satisfaction Index Indriyati Indriyati; Nita Rosmaladewi; Euis Saribanon; Dian Anom Baskoro; Otto Sugiharto Prakoso
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.7110

This study set out to analyze the effect of service quality and facilities on TransJakarta users’ intention, with the Customer Satisfaction Index (CSI) as a mediating variable. Although prior studies have linked service quality and satisfaction to behavioral intention in public transportation, few have modeled the CSI as a latent mediating construct within a single SEM-PLS model; this study addresses that gap. Public transportation plays an important role in supporting urban mobility; therefore, improving service quality is considered a key factor in maintaining sustainable usage. This research adopts a quantitative approach using a survey method, distributing questionnaires to 200 TransJakarta users in the DKI Jakarta area. Data analysis was conducted using Structural Equation Modeling based on Partial Least Squares (SEM-PLS), together with an expanded evaluation of the measurement model (loadings, AVE, Composite Reliability, HTMT, SRMR, Q², f², VIF, PLSpredict) and a Common Method Bias check (Harman’s single-factor test). When estimated directly from the item-level data, the measurement model did not meet conventional convergent-validity and reliability thresholds, and none of the hypothesized structural paths (service quality and facilities on CSI; CSI on user intention) reached statistical significance once the full model was bootstrapped. Common Method Bias was ruled out as the explanation. These findings indicate that, on this dataset, the CSI-mediation model is not empirically supported, and that the survey instrument requires re-examination before the hypothesized relationships can be meaningfully tested. The study contributes a transparent diagnostic evaluation of a CSI-mediation model and shows why instrument reliability must be verified before structural testing.

The Role and Function of The Sumatra Toll Road in Supporting The Regional Economy of Lampung Province Haris Haris; Rully Indrawan; Juliater Simarmata; Zulfa Fitri Ikatrinasari; Euis Saribanon; Okin Ringan Purba; Harry Purwoko
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6407

This study examines the effects of the transportation and warehousing sector, tourism, and agriculture, forestry, and fisheries on economic growth, with Local Own-Source Revenue (PAD) serving as an intervening variable in regencies traversed by the Trans-Sumatra Toll Road (JTTS) in Lampung Province. The research covers six regencies—South Lampung, Central Lampung, Mesuji, Pesawaran, Tulang Bawang, and West Tulang Bawang—over the period 2020–2024, producing a balanced panel dataset of 30 observations. Panel data regression is applied using the Random Effects Model (REM), selected through Chow, Hausman, and Lagrange Multiplier tests. The mediating role of PAD is analyzed using the Sobel test. The results indicate that transportation and warehousing have a positive and statistically significant effect on economic growth. Similarly, agriculture, forestry, and fisheries also show a positive and significant direct effect on economic growth. In contrast, tourism exhibits a negative and significant direct effect, suggesting limited multiplier effects during the observation period. PAD does not have a statistically significant direct effect on economic growth. In the PAD model, only agriculture, forestry, and fisheries demonstrate a positive and significant influence, while transportation and warehousing and tourism do not significantly affect regional revenue. Mediation analysis reveals that PAD significantly mediates the relationship between transportation and warehousing and economic growth, as well as between agriculture and economic growth. However, PAD does not mediate the effect of tourism on economic growth. Overall, the findings suggest that the economic impact of the Trans-Sumatra Toll Road in Lampung Province operates primarily through improvements in logistics efficiency and enhanced agricultural distribution networks, with selective fiscal transmission effects. These results highlight the importance of integrating infrastructure development with sectoral upgrading and effective fiscal management to ensure sustainable and inclusive regional economic growth.

Multi-Stakeholder Governance Strategies in Indonesia’s Ride-Hailing Ecosystem Yuwono D. Sucipto; Euis Saribanon; Irwan Chairudin; Osman Arofat; Reni Dian Oktaviani
Siber Nusantara of Economic and Finance Review Vol. 2 No. 1 (2025): Siber Nusantara of Economic and Finance Review (October 2025 - March 2026)
Publisher : Siber Nusantara Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/snefr.v2i1.646

The transformation of Ride-Hailing Services (RHS) into Transport Super-Apps (TSA) in Indonesia has fundamentally altered the urban mobility landscape. This article addresses the need to delineate a multi-stakeholder governance framework that aligns innovation with environmental sustainability, accessibility, and user convenience. Adopting a Systematic Literature Review (SLR) approach of current literature through 2025-2026, the primary findings indicate that the success of sustainable mobility depends on resolving the 'Mobility Trilemma': affordability, scalability, and sustainability. The analysis emphasizes three main pillars: (1) trust-based regulation, (2) acceleration of Electric Vehicle (EV) infrastructure, and (3) multimodal integration as the foundation for future RHS policy design in Indonesia. This study formulates a multi-stakeholder governance framework focusing on the roles of users, drivers, TSA platforms, and the government (central and regional), alongside cross-level policy recommendations to promote RHS as a feeder for mass public transportation.

Analysis of the Operational Performance of Quay Crane Loading and Unloading at Pt. Jakarta International Container Terminal Erichi Alfanso Febricardo; M. Thamrin; Euis Saribanon
Dinasti International Journal of Digital Business Management Vol. 6 No. 6 (2025): Dinasti International Journal of Digital Business Management (October - Novembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i6.5841

Pelabunan Indonesia II (Pelindo II) is a state-owned enterprise (BUMN) that manages 12 ports in Indonesia. PT. Jakarta International Container Terminal is a subsidiary of Pelindo II. As an international terminal, PT. Jakarta International Container Terminal provides container loading and unloading services at a standart speed of 28 boxes per hour per quay crane. PT. Jakarta International Container Terminal has two docks: the west dock, with a dock length of 890 meters, a depth of 11 meters, and eight quay cranes; and the north dock, with a dock length of 720 meters, a depth of 14.5 meters, and eight quay cranes. The special case study aims to analyze and compare the performance of West Dock and North Dock based on berth occupancy ratio (BOR), gross crane rate (GCR), and vessel operation rate (VOR) per month, using secondary data from PT. Jakarta International Container Terminal with population data from September 2018 to March 2019, and vessel calls and container volumes from 2014 to 2018. The results of the data obtained from PT. Jakarta International Container Terminal describes the differences in achieving BOR, GCR, and VOR between the west dock and the north dock. The west dock has a BOR, GCR, and VOR score that is lower than the north dock, based on data from September 2018 to March 2019.

The Effect of Crane Performance and Loading/Unloading Productivity on Sales Growth at PT Jakarta International Container Terminal Indra Gunawan; Lira Agusinta; Euis Saribanon
Dinasti International Journal of Digital Business Management Vol. 6 No. 6 (2025): Dinasti International Journal of Digital Business Management (October - Novembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i6.5852

The background of this study is based on the critical role of the logistics sector, particularly ports, in supporting the national economy through cost efficiency and increased competitiveness. However, data shows that PT JICT's sales growth declined from 2014 to 2018, indicating problems in maritime transport management, particularly in port operations. The decline in crane performance and fluctuations in loading and unloading productivity are suspected to be the main factors causing this decline in sales growth. Low crane performance slows loading and unloading, while unstable loading and unloading productivity hinder the effectiveness of port services. This study aims to analyze the effect of crane performance and loading and unloading productivity on sales growth at PT Jakarta International Container Terminal (JICT). Therefore, this study was conducted to empirically determine the extent to which crane performance and loading and unloading productivity affect sales growth at PT JICT, with the hope that the results will serve as a basis for evaluating and improving port operational management. This study aims to analyze the effect of crane performance and loading and unloading productivity on sales growth at PT Jakarta International Container Terminal (JICT). Therefore, this study was conducted to empirically determine the extent to which crane performance and loading and unloading productivity affect sales growth at PT JICT, with the hope that the results can serve as evaluation material and a basis for improving port operational management. This study uses a quantitative method, SEM-PLS analysis. The results show that crane performance has a positive, highly significant effect on sales growth at PT Jakarta International Container Terminal, while loading and unloading productivity also has a positive, significant impact on sales growth. However, crane performance does not have a direct or indirect effect on loading and unloading productivity, and loading and unloading productivity does not mediate the relationship between crane performance and sales growth.

The Effect of Service Quality and Ship Pilotage Service Prices on Service User Loyalty through User Satisfaction at PT Pertamina (Persero) Tanjung Uban Terminal Fadlhi Fadhli; Lira Agusinta; Zaenal Abidin; Euis Saribanon
Dinasti International Journal of Digital Business Management Vol. 7 No. 5 (2026): Dinasti International Journal of Digital Business Management (August-September
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i5.7428

As a maritime country, Indonesia has great potential for developing maritime transportation, with port services, especially ship pilotage services, being a strategic element in ensuring safety and operational smoothness. This study was conducted at PT Pertamina (Persero) Tanjung Uban Terminal, which plays a vital role in the distribution of fuel and other products. Despite its strategic position, various challenges were identified, such as delays in pilot response times, lack of coordination, inconsistent implementation of standard operating procedures (SOPs), and perceptions of imbalance between costs and service quality. These issues have led to low user satisfaction and loyalty, although some users continue to use the service due to limited alternatives. This study aims to analyze the influence of service quality and pilotage service pricing on user loyalty through satisfaction as an intervening variable. A quantitative approach was used with Structural Equation Modeling based on Partial Least Squares (SEM-PLS) and 79 respondents. The analysis tested both direct and indirect relationships among the variables. The results show that the competence of crossing guards significantly influences both safety and user discipline. Discipline also plays a proven role in improving safety. Conversely, the functionality of safety equipment did not show a significant direct influence on either discipline or safety. Discipline was found to mediate the relationship between guard competence and safety, but not between equipment functionality and safety

Analysis of Logistics Distribution Channels in Goods Supply to Increase Sales Volume at Logistics Company Rahmat Hidayat; Euis Saribanon; Agus Suhendra; Suprihadi Suprihadi; Alfais Amin Darmawan
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 1 (2024): Dinasti International Journal of Economics, Finance & Accounting (March-April 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i1.2441

A logistics company is a distribution channel company that provides goods delivery transportation through product packages. The problem raised in this thesis is the analysis of logistics distribution channels in the supply of goods to increase sales volume. This research aims to determine and analyze the distribution channels and sales levels of a logistics company and to determine the influence of distribution channels on the sales volume levels of a logistics company To solve the problem the author used two research methods, namely the data collection method and the data analysis method. The data collection method was carried out using questionnaires and the data analysis method used simple correlation and regression. From the results of the analysis, the author concludes that 78.7% of customers rate the distribution channels provided by logistics companies highly, and 78.3% of customers rate the level of sales volume provided by logistics companies correlation coefficient of 0.737 means that the influence of the distribution channel level on the level of sales volume is very high. The determining coefficient of 54.3% is determined by the distribution channel and the remaining 45.7% is influenced by other factors, the results of the t-test calculation, where ????count = 5.763 while ????????????????????e=1.701. So, ????count > ????????????????le or 5,763 > 1.701. This means that there is a positive and significant influence between distribution channels on the sales volume level of the logistics company. Keyword: Logistics, Transportation, Cargo, Distribution Channels, Sales.

Implementation of Transportation, Warehouse and Distribution to Supply Chain Management: Study Literature Review Andri Primadi; Euis Saribanon; Yuliantini Yuliantini; Nashrullah Nashrullah; Muhammad Tohir
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 3 (2025): Dinasti International Journal of Economics, Finance & Accounting (July-August 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i3.4590

Abstract: The article on the implementation of transportation, warehouse and distribution on supply chain management is an article within the scope of operational management science. The purpose of this study is to build a hypothesis regarding the influence between variables that can later be used for further research within the scope of operational management. The research method used is descriptive qualitative. The data collection technique uses literature studies/literature reviews. Data were obtained from previous studies that are relevant to this study and sourced from academic online media such as Publish or Perish, Google Scholar, Jurnal Sinta, DOAJ and Garuda. The results of this study are as follows: 1) Transportation affects supply chain management; 2) Warehouses affect supply chain management; and 3) Distribution affects supply chain management. Keyword: Supply Chain Management, Transportation, Warehouse, Distribution

The Influence of Product Innovation, Service Quality, and Satisfaction on Passenger Preferences Mediated by Loyalty and Moderated by Land Transportation Policy Implementation Sugiyanto Sugiyanto; Aang Gunawan; Cecep Pahrudin; Lira Agusinta; Esterlinus Edwin Lermatan; Euis Saribanon
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6571

This study aims to examine the influence of product innovation, service quality, and customer satisfaction on passenger preferences, while incorporating the mediating role of loyalty and the moderating effect of land transportation policy implementation. The research adopts a qualitative approach using a literature review method, relying on secondary data collected from various reputable scientific journal databases, including Scopus, Springer, Sage, Elsevier, Emerald, Web of Science, EBSCO, Copernicus, as well as national journals indexed by SINTA. The analysis process involves systematic identification, selection, and synthesis of relevant literature to ensure comprehensive and reliable findings. The results reveal that product innovation, service quality, and satisfaction significantly influence customer loyalty, which in turn affects passenger preferences. In addition, product innovation, product quality, and satisfaction are found to have direct effects on passenger preferences, while loyalty also plays a crucial role in shaping these preferences. Furthermore, the implementation of land transportation policies strengthens the relationship between product innovation, service quality, satisfaction, and passenger preferences, indicating its role as an important moderating factor. Loyalty is also proven to mediate the relationship between the main variables and passenger preferences, highlighting its strategic importance. Overall, the study emphasizes the interconnected roles of innovation, service excellence, customer satisfaction, loyalty, and policy support in influencing passenger decision-making in the land transportation sector.

Co-Authors Aang Gunawan, Aang Abdul Ghafar Abdul Muis Adam Zakly David Adimas Satriyo Aditya Wardana, Aditya Agus Nugroho Agus Nugroho, Agus Agus Suhendra Agus Suhendra Agus Suhendra Agusinta, Lira Ahmad Hidayat Aisyah Rahmawati Alfais Amin Darmawan Alinda Shintami Amelia Zakiyah Solichin Amelia Zakiyah Solichin Amrizal Amrizal Amrizal Amrizal Amrulloh Ibnu Kholdun Andi Primafira Bumandava Eka Andre Yosafat Andri Primadi Anton Ferdiansyah Apriatha Nur Fadhillah Apsada Juhri Ardha Wulanigara Arhab, Abiyyu Arief Nurhayat Arsad Rifki Adhawi Fareza Asep Ali Thabah, Asep Ali Ashari, Yogi Aswanti Setyawati Aurel Olivia Wijaya Banjarnahor, Astri Rumondang Berliana, Dhana Budi Sitorus Budi Sitorus, Budi Cecep Pahrudin, Cecep Chaidir Tasran Darunanto, Danang Deslida Saidah Devi Marlita Devi Ratnasari Dewi Ulfah Arini Dian Anom Baskoro Dian Artanti Arubusman Dian Artanti Arubusman Dinar Dewi Dinar Dewi Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Erichi Alfanso Febricardo Esterlinus Edwin Lermatan Esti Liana Evi Herawati Fadlhi Fadhli Fikri Ferdiansyah Putra Gendis Ayu Miranti Gugat, Rudy Max Damara Handayani, Sri Hapsari, Natalia Ayu Haris Haris, Haris Heriyanto Wibowo Husni Hasan Ibnu Romadhona Ika Utami Yulihapsari Ikhsan, Ridho Bramulya Imam Ozali Imam Ozali Indarto Wibisono Indra Gunawan Indriyati Indriyati Indriyati Indriyati Indriyati Irwan Chairuddin Irwan Chairudin Irwan Chairudin Jacinta Madalena Soares Lemos Josua Panatap Soehaditama Josua Panatap Soehaditama Juhri, Apsada Juliater Simamarta Juliater Simamora Juliater Simarmata Juliater Simarmata Juliater Simarmata Karina , Tiya Gusti Kemal Heryandri Kencana Verawati Koharudin, Muhammad Liana, Esti Lily Yuntina Lily Yuntina Lira Agushinta Lira Agusinta Lis Lesmini Lupiyoadi, Rambat Lut Mafrudoh Lut Mafrudoh M. Arief Ramdhany M. Arif Hernawan M. Thamrin Marthaleina Ruminda Mawarni, Anissa Putri Indah Melenneta Aisyah Putri Melenneta Mohd Faizal Sulaiman Muhammad Fadli Muhammad Iqbal Firdaus Muhammad Koharudin Muhammad Riza Affiat Muhammad Thamrin Muhammad Tohir Muhammad Tohir Murphy Mutie Mustika Sari Mustika Sari Mustika Sari Nap, Ferry Reynaldo Darmawan Nashrullah Nashrullah Nashrullah, Nashrullah Nasrullah Nasrullah Ningsih, Septiana Adi Nita Rosmaladewi Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel, Nofrisel Novi Indah Susanthi Novi Indah Susanthi Nursery Alfaridi S Nasution Oce Prasetya Octaviani, Reni Dian Octoriviano, Fajar Adhitia Okin Ringan Purba Okin Ringan Purba Okin Ringan Purba Olfebri Olfebri Olfebri Osman Arofat Otto Sugiharto Prakoso Ozali, Imam Peppy Fachrial Peppy Fachrial Prasadja Ricardianto Prasadja Ricardianto, Prasadja Pratiwi, Sekar Widyastuti Pratiwia, Sekar Widyastuti Pribadi, Sulistya Prima Widyanto Primadi Candra Susanto Purwoko, Harry Raden Didiet Rachmat Hidayat Raden Mohamad Herdian Bhakti Raden Roro Riri Kurniawati Rafi, Salahudin Rahmat Hidayat Rahmat Hidayat Ratnasari, Devi Reni Dian Oktaviani Reza Fajriadi Putra Reza Fauzi Jaya Sakti Rista Dwi Pratiwi RR. Ella Evrita Hestiandari Rully Indrawan Rully Indrawan Salahudin Rafi Sandriana Marina Sarinah Sihombing Sarinah Sihombing Sarinah Sihombing Sela Sela Setiawati, Aswanti Sihotang, Thobias Oktrian Silalahi, Dapot Hamonangan Silvia Dewi Kumalasari Simanjuntak, Mariana Simon Gultom Sita Aniisah Sholihah Sitanggang, Rohana Siti Maemunah Siti Maemunah Siti Maemunah Siti Nurhayati Siti Nurhayati Sitorus, Tulus Irfan Harsono Soekirman, Atong Sri Handayani Sri Handayani Sri Raharjo Sri Raharjo Subandi Subandi Sugiyanto Suprihadi Suprihadi Suryono, Totok Susanty Handayani Syahyono Syahyono Tantri, Roy Hartanto Tatianan, Yana Tiya Gusti Karina Tohir, Muhammad Totok Suryono Tulus Irfan Harsono Sitorus Tulus Irpan H. S., Tulus Ulfah Arini, Dewi Wahyono Bimarso Wahyu Poncotoyo Wahyuni, Rr. Endang Wahyuni, Rr. Endang Wibisono, Indarto Widhi Setyowati Widhi Setyowati Wulanigara, Ardha Yana Tatiana Yoanyta Octora, Theresye Yosi Pahala Yosi Pahala Yosi Pahala, Yosi Yuana, Desy Yulianti Keke Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuntina, Lily Yuwono D Sucipto Yuwono D. Sucipto Zaenal Abidin Zaenal Abidin Zaenal Abidin Zainal Abidin Zainal Abidin Zaroni Zaroni Zaroni, Zaroni Zulfa Fitri Ikatrinasari

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