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Euis Saribanon, Euis

Institut Transportasi Dan Logistik Trisakti

Author-ID : 557465

Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Neuroscience Nursing Public Health Social Sciences Transportation Other

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Enhancing Customer Satisfaction in Commuter Rail Services through Multimodal Integration and Digital Payment Adoption: A Case Study in Greater Bandung Euis Saribanon; Agus Nugroho; Siti Nurhayati; Novi Indah Susanthi; Devi Ratnasari
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 4 (2025): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i4.5131

This study evaluates customer satisfaction with Commuter Line services in Area II of Bandung during the new normal era. The study focuses on multimodal transportation integration and digital payment system implementation. A survey was conducted with 616 respondents representing the various demographics of service users. The results of the analysis show that customers are highly satisfied with the provided services, especially regarding cleanliness, comfort, and digital accessibility. Technology application and improved accessibility have proven to be key factors in creating a positive travel experience. However, Importance Performance Analysis (IPA) results indicate that improvements to the bank transfer payment system are needed to meet customer expectations. These findings provide a foundation for developing adaptive, responsive, and inclusive strategies to improve the quality of public transportation services.

Design and Feasibility Evaluation of a Web-Based Container Damage Reporting Information System for Container Terminal Operations Kencana Verawati; Mohd Faizal Sulaiman; Rully Indrawan; Euis Saribanon; Siti Maemunah; Arsad Rifki Adhawi Fareza
Intechno Journal : Information Technology Journal Vol. 8 No. 1 (2026): July
Publisher : Universitas AMIKOM Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24076/intechnojournal.2026v8i1.2900

Purpose: This research designs and evaluates a web-based information system for Container Damage Report (CDR) management in container terminal operations. The study emphasizes applied computing, browser-based access, cloud data storage, and human-centered operational usability. The previous CDR process relied on paper forms, verbal confirmation, and separate photo files, resulting in slow retrieval, inconsistent documentation, and limited traceability. Methods: The research applied the 4D development model consisting of define, design, develop, and disseminate stages. The define stage identified operational problems, user roles, data needs, and reporting constraints through field observation, interviews, workflow review, and document analysis. The design stage formulated the reporting flow, required fields, database structure, interface layout, and access mechanism. The development stage implemented a no-code cloud prototype by integrating Tally for online input, Google Sheets for centralized records, and Google Sites as a web portal. The dissemination stage involved a limited introduction and user-acceptance testing. Results: The prototype supports structured online input, photo evidence upload, timestamped records, centralized cloud storage, browser-based retrieval, and monitoring of report status. User validation yielded scores of 76%, 94%, and 84%, with an average of 84.67%, indicating that the prototype is feasible for initial operational use. Novelty: The study contributes a lightweight applied computing model for container damage reporting. It shows how no-code cloud tools can support an affordable transitional architecture before integration with enterprise terminal operating systems.

Determination of Net Income of Shipping Companies: Analysis of Fuel Costs, Shipping Rates, and Shipping Routes mediated by Shipping Insurance Atong Soekirman; Yuliantini Yuliantini; Primadi Candra Susanto; Euis Saribanon; Reni Dian Octaviani; Irwan Chairuddin
Greenation International Journal of Economics and Accounting Vol. 4 No. 1 (2026): Greenation International Journal of Economics and Accounting (March - April 202
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijea.v4i1.800

This study aims to analyze the determination of net income in shipping companies in Indonesia by examining the influence of fuel costs, shipping rates, and shipping routes through the mediation of shipping insurance. Using a descriptive qualitative approach through a systematic literature study of 30 relevant articles (SINTA and Scopus), this study synthesizes various findings related to maritime financial performance for the period 2022–2025. The results of the study indicate that: 1) Fuel costs affect shipping insurance; 2) Shipping rates affect shipping insurance; 3) Shipping routes affect shipping insurance; 4) Fuel costs affect net income; 5) Shipping rates affect net income; 6) Shipping routes affect net income; 7) Shipping insurance affects net income; 8) Fuel costs affect net income through shipping insurance; 9) Shipping rates affect net income through shipping insurance; and 10) Shipping routes affect net income through shipping insurance. This research provides a strategic contribution to management in addressing market volatility and IMO 2020 regulations.

Institutional Decoupling in Archipelagic Logistics: Why Global Standards Do Not Strengthen Digital Policy Effectiveness in Indonesia Ibnu Romadhona; Rully Indrawan; Euis Saribanon; Siti Maemunah
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 8 No. 3 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v8i3.333

Background: As an archipelagic nation, Indonesia faces complex logistics challenges, including limited connectivity, infrastructure disparities, and high inter regional distribution costs. In response, the government and industry stakeholders have adopted various global best practices in digital logistics transformation, yet their implementation often fails to produce the expected outcomes. Objective: This study analyses the effect of National Logistics Ecosystem (NLE) policy implementation on logistics service performance, with digitalization, digital ecosystem maturity, and openness to global best practices as moderating variables, and explains why openness to global best practices does not strengthen that effect. Methods: The study employed a mixed-methods approach with an explanatory sequential design. Quantitative data from 388 respondents were analyzed using SmartPLS 4 and NVivo 14. Results: NLE policy implementation positively and significantly affects logistics service performance, and this effect is strengthened by digitalization and digital ecosystem maturity. In contrast, openness to global best practices neither moderates the relationship nor exerts a significant direct effect on performance. Qualitative analysis attributes this dual null result to Institutional Decoupling, whereby international standards are formally adopted without operational internalization, driven by inter agency sectoral fragmentation and pronounced infrastructure disparities between western and eastern Indonesia, and compounded by uneven digital literacy and conservative organizational cultures. Conclusion: These findings indicate that, absent foundational domestic harmonization, international standards remain ceremonial and lose operational relevance. A sequenced, domestic first approach is therefore required, one that couples regulatory measures to dismantle sectoral silos with investment in digital literacy and human resource capacity.

The Effect of Service Quality and Facilities on Transjakarta User Intention Through Customer Satisfaction Index Indriyati Indriyati; Nita Rosmaladewi; Euis Saribanon; Dian Anom Baskoro; Otto Sugiharto Prakoso
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.7110

This study set out to analyze the effect of service quality and facilities on TransJakarta users’ intention, with the Customer Satisfaction Index (CSI) as a mediating variable. Public transportation plays an important role in supporting urban mobility; therefore, improving service quality is considered a key factor in maintaining sustainable usage. This research adopts a quantitative approach using a survey method, distributing questionnaires to 200 TransJakarta users in the DKI Jakarta area. Data analysis was conducted using Structural Equation Modeling based on Partial Least Squares (SEM-PLS), together with an expanded evaluation of the measurement model (loadings, AVE, Composite Reliability, HTMT, SRMR, Q², f², VIF, PLSpredict) and a Common Method Bias check (Harman’s single-factor test). When estimated directly from the item-level data, the measurement model did not meet conventional convergent-validity and reliability thresholds, and none of the hypothesized structural paths (service quality and facilities on CSI; CSI on user intention) reached statistical significance once the full model was bootstrapped. Common Method Bias was ruled out as the explanation. These findings indicate that, on this dataset, the CSI-mediation model is not empirically supported, and that the survey instrument requires re-examination before the hypothesized relationships can be meaningfully tested.

The Role and Function of The Sumatra Toll Road in Supporting The Regional Economy of Lampung Province Haris Haris; Rully Indrawan; Juliater Simarmata; Zulfa Fitri Ikatrinasari; Euis Saribanon; Okin Ringan Purba; Harry Purwoko
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6407

This study examines the effects of the transportation and warehousing sector, tourism, and agriculture, forestry, and fisheries on economic growth, with Local Own-Source Revenue (PAD) serving as an intervening variable in regencies traversed by the Trans-Sumatra Toll Road (JTTS) in Lampung Province. The research covers six regencies—South Lampung, Central Lampung, Mesuji, Pesawaran, Tulang Bawang, and West Tulang Bawang—over the period 2020–2024, producing a balanced panel dataset of 30 observations. Panel data regression is applied using the Random Effects Model (REM), selected through Chow, Hausman, and Lagrange Multiplier tests. The mediating role of PAD is analyzed using the Sobel test. The results indicate that transportation and warehousing have a positive and statistically significant effect on economic growth. Similarly, agriculture, forestry, and fisheries also show a positive and significant direct effect on economic growth. In contrast, tourism exhibits a negative and significant direct effect, suggesting limited multiplier effects during the observation period. PAD does not have a statistically significant direct effect on economic growth. In the PAD model, only agriculture, forestry, and fisheries demonstrate a positive and significant influence, while transportation and warehousing and tourism do not significantly affect regional revenue. Mediation analysis reveals that PAD significantly mediates the relationship between transportation and warehousing and economic growth, as well as between agriculture and economic growth. However, PAD does not mediate the effect of tourism on economic growth. Overall, the findings suggest that the economic impact of the Trans-Sumatra Toll Road in Lampung Province operates primarily through improvements in logistics efficiency and enhanced agricultural distribution networks, with selective fiscal transmission effects. These results highlight the importance of integrating infrastructure development with sectoral upgrading and effective fiscal management to ensure sustainable and inclusive regional economic growth.

Multi-Stakeholder Governance Strategies in Indonesia’s Ride-Hailing Ecosystem Yuwono D. Sucipto; Euis Saribanon; Irwan Chairudin; Osman Arofat; Reni Dian Oktaviani
Siber Nusantara of Economic and Finance Review Vol. 2 No. 1 (2025): Siber Nusantara of Economic and Finance Review (October 2025 - March 2026)
Publisher : Siber Nusantara Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/snefr.v2i1.646

The transformation of Ride-Hailing Services (RHS) into Transport Super-Apps (TSA) in Indonesia has fundamentally altered the urban mobility landscape. This article addresses the need to delineate a multi-stakeholder governance framework that aligns innovation with environmental sustainability, accessibility, and user convenience. Adopting a Systematic Literature Review (SLR) approach of current literature through 2025-2026, the primary findings indicate that the success of sustainable mobility depends on resolving the 'Mobility Trilemma': affordability, scalability, and sustainability. The analysis emphasizes three main pillars: (1) trust-based regulation, (2) acceleration of Electric Vehicle (EV) infrastructure, and (3) multimodal integration as the foundation for future RHS policy design in Indonesia. This study formulates a multi-stakeholder governance framework focusing on the roles of users, drivers, TSA platforms, and the government (central and regional), alongside cross-level policy recommendations to promote RHS as a feeder for mass public transportation.

Co-Authors Aang Gunawan Abdul Ghafar Abdul Muis Aditya Wardana, Aditya Agus Nugroho Agus Nugroho Agus Nugroho Agus Nugroho, Agus Agus Suhendra Agus Suhendra Agusinta, Lira Ahmad Hidayat Aisyah Rahmawati Alfais Amin Darmawan Alinda Shintami Amelia Zakiyah Solichin Amelia Zakiyah Solichin Amrizal Amrizal Amrizal Amrizal Andre Yosafat Andri Primadi Andri Primadi Anton Ferdiansyah Apsada Juhri Ardha Wulanigara Arhab, Abiyyu Arifiani, Librita Arsad Rifki Adhawi Fareza Asep Ali Thabah, Asep Ali Ashari, Yogi Aswanti Setyawati Banjarnahor, Astri Rumondang Berliana, Dhana Budi Sitorus Budi Sitorus, Budi Cecep Pahrudin, Cecep Chaidir Tasran Damara Gugat, Rudy Max Danang Darunanto Deslida Saidah Devi Marlita Devi Marlita, Devi Devi Ratnasari Dian Anom Baskoro Dian Artanti Arubusman Dian Artanti Arubusman, Dian Artanti Dinar Dewi Dinar Dewi Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Esterlinus Edwin Lermatan Evi Herawati Febricardo, Erichi Alfanso Fikri Ferdiansyah Putra Gendis Ayu Miranti Handayani, Sri Hapsari, Natalia Ayu Haris Haris, Haris Heriyanto Wibowo Husni Hasan Ibnu Romadhona Ika Utami Yulihapsari Ikhsan, Ridho Bramulya Imam Ozali Imam Ozali Indarto Wibisono Indra Gunawan Indriyati Indriyati Indriyati Indriyati Indriyati Irwan Chairuddin Irwan Chairudin Irwan Chairudin Jacinta Madalena Soares Lemos Josua Panatap Soehaditama Juhri, Apsada Juliater Simamarta Juliater Simamora Juliater Simarmata Juliater Simarmata Juliater Simarmata Karina , Tiya Gusti Kemal Heryandri Kencana Verawati Kholdun, Amrulloh Ibnu Koharudin, Muhammad Lesmini, ⁠Lis Liana, Esti Lira Agushinta Lira Agusinta Lis Lesmini Lupiyoadi, Rambat Lut Mafrudoh Lut Mafrudoh M. Arief Ramdhany M. Arif Hernawan M. Thamrin Marthaleina Ruminda Mawarni, Anissa Putri Indah Melenneta Aisyah Putri Melenneta Mohd Faizal Sulaiman Muhammad Fadli Muhammad Iqbal Firdaus Muhammad Koharudin Muhammad Riza Affiat Muhammad Thamrin Muhammad Tohir Mustika Sari Mustika Sari Nap, Ferry Reynaldo Darmawan Nashrullah, Nashrullah Nasrullah Nasrullah Ningsih, Septiana Adi Nita Rosmaladewi Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel, Nofrisel Novi Indah Susanthi Novi Indah Susanthi, Novi Indah Nursery Alfaridi S Nasution Oce Prasetya Octaviani, Reni Dian Octoriviano, Fajar Adhitia Okin Ringan Purba Okin Ringan Purba Okin Ringan Purba Olfebri Olfebri Olfebri Osman Arofat Otto Sugiharto Prakoso Ozali, Imam Peppy Fachrial Peppy Fachrial Poncotoyo, Wahyu Prasadja Ricardianto Prasadja Ricardianto, Prasadja Pratiwi, Sekar Widyastuti Pratiwia, Sekar Widyastuti Pribadi, Sulistya Primadi Candra Susanto Purwoko, Harry Raden Didiet Rachmat Hidayat Raden Mohamad Herdian Bhakti Raden Roro Riri Kurniawati Rafi, Salahudin Rahmat Hidayat Ratnasari, Devi Reni Dian Oktaviani Reza Fauzi Jaya Sakti Rista Dwi Pratiwi RR. Ella Evrita Hestiandari Rully Indrawan Rully Indrawan Rully Indrawan Salahudin Rafi Sandriana Marina Sarinah Sihombing Sarinah Sihombing Sarinah Sihombing Sekar Widyastuti Pratiwi Sela Sela Setiawati, Aswanti Sihotang, Thobias Oktrian Silalahi, Dapot Hamonangan Silvia Dewi Kumalasari Simon Gultom Sita Aniisah Sholihah Sitanggang, Rohana Siti Maemunah Siti Maemunah Siti Maemunah Siti Nurhayati Siti Nurhayati Sitorus, Tulus Irfan Harsono Soekirman, Atong Solikin Solikin Sri Handayani Sri Raharjo Sri Raharjo Subandi Subandi Sugiyanto Sugiyanto Suharto Abdul Majid Suryono, Totok Tantri, Roy Hartanto Tatianan, Yana Thamrin, HM Tiya Gusti Karina Tohir, Muhammad Totok Suryono Tulus Irfan Harsono Sitorus Tulus Irpan H. S., Tulus Ulfah Arini, Dewi Wahyono Bimarso Wahyu Poncotoyo Wahyuni, Rr. Endang Wahyuni, Rr. Endang Wibisono, Indarto Widhi Setyowati Widhi Setyowati Wulanigara, Ardha Yana Tatiana Yoanyta Octora, Theresye Yosi Pahala Yosi Pahala, Yosi Yuana, Desy Yulianti Keke Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuntina, Lily Yuwono D Sucipto Yuwono D. Sucipto Zaenal Abidin Zaenal Abidin Zaenal Abidin Zainal Abidin Zainal Abidin Zaroni Zaroni Zaroni, Zaroni Zulfa Fitri Ikatrinasari

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