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Journal : Serambi Engineering

 1 
Analisis Tingkat Kepuasan Penumpang Terhadap Fasilitas dan Pelayanan di Terminal Tipe A Purabaya Menggunakan Metode Importance Performance Analysis Panjaitan, Joice Putri Ulina; Sumiati
Jurnal Serambi Engineering Vol. 10 No. 1 (2025): Januari 2025
Publisher : Faculty of Engineering, Universitas Serambi Mekkah

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Service satisfaction is an important aspect of passenger terminals, including Purabaya Type A Terminal. Purabaya Type A Terminal is a passenger terminal with bus services for inter-provincial city transport (AKAP), inter-provincial city transport (AKDP) and city transport. As one of the largest terminals in Southeast Asia, Purabaya Type A Terminal needs to strategically improve passenger satisfaction not only in services but also in facilities based on passenger interest. This study was conducted to improve passenger satisfaction at Purabaya Type A Terminal by prioritising improvements in the services provided by staff and facilities. This analysis of passenger satisfaction was conducted using the Importance Performance Analysis (IPA) method using SPSS Statistics 27 software. There are three attributes that are the main priorities for improvement by Purabaya Type A Terminal, namely, employees are quick in providing information related to entry and exit access, waiting area is spacious and there are many waiting chairs available, and bus arrival times are in accordance with the schedule. It is recommended that Purabaya Type A Terminal prioritise the improvement of the above three attributes as they have a great impact on passenger satisfaction.
Manajemen Strategi Berbasis SWOT (Strength, Weakness, Opportunity, Dan Threat) dalam Perencanaan dan Pengembangan Sumber Daya Manusia pada PT ABC Sitanggang, Antonius Nathanael; Sumiati
Jurnal Serambi Engineering Vol. 10 No. 1 (2025): Januari 2025
Publisher : Faculty of Engineering, Universitas Serambi Mekkah

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PT ABC is a state-owned company engaged in international and domestic container handling services based in Surabaya, East Java. In improving service quality, especially in improving container flow, PT ABC conducts human resource planning and development, which is one of the important factors. This study analyses the factors that influence human resource planning and development in order to achieve optimal strategic management. The method used for strategic management is the SWOT method (Strength, Weakness, Opportunity, and Threat). This research was conducted through field observations, interviews and the distribution of questionnaires to employees involved in human resource planning and development. The research results show that the calculations of the Internal Factor Strategy Analysis and External Factor Strategy Analysis matrices indicate that the values obtained are 0.15 and 0.17 respectively, which places PT ABC's factors in Quadrant I, indicating that the strengths and opportunities are the strongest factors in strategy determination. Therefore, the strategy implemented is an aggressive or expansionary strategy.
Penerapan Metode FIFO (First In, First Out) dalam Pengelolaan Gudang Pelumas PT PLN Nusantara Power Up Tanjung Awar-Awar Kabupaten Tuban Tsaqib, Muhammad Tamim; Sumiati
Jurnal Serambi Engineering Vol. 10 No. 1 (2025): Januari 2025
Publisher : Faculty of Engineering, Universitas Serambi Mekkah

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This study aims to evaluate the application of FIFO (First In, First Out) method in managing the lubricant warehouse at PT PLN Nusantara Power UP Tanjung Awar-Awar. The FIFO method is used to ensure that the first item received is the first item used, thus minimising the risk of product quality degradation due to long storage. This study was carried out using a quantitative descriptive approach, using Reorder Point (ROP) and Reorder Quantity (ROQ) data to analyse the efficiency of storage space and logistics flow. The results of the study indicate that the FIFO method successfully improves warehouse management efficiency, minimises wastage of space and ensures that lubricant quality is maintained. The study recommends the implementation of a new warehouse layout to optimise more efficient and adaptive logistics operations.
Optimalisasi Penjadwalan Proyek Pembuatan Reactor Tank Dengan Menggunakan Critical Path Method Muhammad Wibbie Wiweka Subono; Sumiati
Jurnal Serambi Engineering Vol. 10 No. 1 (2025): Januari 2025
Publisher : Faculty of Engineering, Universitas Serambi Mekkah

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Abstract

Project management itself is the process of combining tools, resources and techniques to achieve predetermined goals. If all activities are managed according to clear objectives and outcomes, the project will run according to plan. On-site project monitoring should be carried out regularly to predict possible errors in terms of time, cost, etc. The purpose of this study was to analyse the schedule, identify the critical path and compare the total labour costs in the manufacture of reactor tanks by PT. PDK. The approach used is the Critical Path Method (CPM) supported by POM-QM software. The study is descriptive with a quantitative approach. The conclusions are as follows: First, the activity schedule consists of 28 activities, with the activity sequence A-B-C-D-E-F-G-H-I-J-K-L-M-N-O-P-Q-R-S-T-U-V-W-X-Y-Z-AA-AB with a duration of 158 days; Second, the results of the CPM analysis show a pattern of activity paths, where the critical path of the reactor tank construction project is A-B-C-D-E-F-G-H-I-J-K-L-M-Z-AA-AB with a duration of 108 days; and thirdly, the application of the CPM method successfully reduced the labour cost of the project from Rp 97,960,000 to Rp 66,960,000, which means that there was a cost saving of Rp 31,000,000. The application of project management through CPM analysis shows that the project schedule and cost become more optimal, effective and efficient, and the results of this study are consistent with previous studies that discuss project management methods.
Analisis Pengendalian Kualitas Proses Bonding Garmen Menggunakan Metode Six Sigma Pada PT. PB Siregar, Rendi Robintang; Sumiati
Jurnal Serambi Engineering Vol. 10 No. 1 (2025): Januari 2025
Publisher : Faculty of Engineering, Universitas Serambi Mekkah

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Abstract

PT PB, one of Indonesia's garment factories, has found defective garments in its production process. These defects result in financial and time losses for the company. This study aims to reduce the defect rate of garment products, analyse the causes of production defects and propose quality control improvements. The Six Sigma method based on the DMAIC approach (Define, Measure, Analyze, Improve, Control) was used in this research. The results showed a Sigma level of 3.48 and a DPMO value of 23,440 defects per million garment productions in October 2024. In addition, five types of garment defects were identified, with the Pareto chart indicating that peel-off accounted for the highest percentage at 29%. Recommendations for improvement include implementing predictive maintenance and evaluating unplanned breakdowns after maintenance, conducting initial inspections and monitoring processes to ensure machines comply with SOPs, strict inspection of fabrics and accessories from receipt to processing, continuous improvement, strict product quality monitoring by operators at each workstation, and increased employee training before machines are operated.
Co-Authors A. S. Harahap AA Putri Melastini Abdullah, Agil Husain Abu Hanifah Afandi, Jefri Afrilia S. Kusuma Agus Muchsin Agus Setiyono Agus Wahyu Abdirrahman Ahmad Fatoni Dwi Putra ahmad yani Aji Setiawan Al-Hidayah Albany, Rifka Aulia Alfathya, Atmaya Fitra Alfia Batshila Aliah Pratiwi Amir Anandea Nabilah Rizqy Andini, Firda Fikri Anggreni, Afrillia Anhar Faisal Fanani Anistia Ardiansyah, ⁠Abd Aziz Ari Prasetyo Wibowo Aria Sandra Ario Damar Aripuddin Asma'urrahman, Nailurriza Asriani Asriani, Asriani Asro Laili , Mohamad Astini, Baik Nilawati Asya Alifa Atmaja, Devi Yulianty Surya Atmaya Fitra Alfathya Azhary Noersidiq Azizoma, Rusman Bagus Shandy Narmaditya Bakhtiar Binowo, Seruni Budiman, Jovi Yuzzer C. Sumantri Cece Sumantri Chairil Akhyar D. A. Astuti Damirah Darmawati Desmala Paranti Devi Theda Rizaldy Dian Surya Aprilyanti Dirja, Iman Dudin, F. Dwi Kusuma Purnamasari, Dwi Kusuma Dwi Sukma Donoriyanto Dyah Oktaviani Sulistyaningrum A Eka Kemmala Arja Eko Sutrisno Erwan Evy Damayanthi Fahrullah Fahrullah Fajrih, Nurul Fajriyah, Fajriyah Farida Pulansari Fatmawati Fatmawati Fauziyah Fadel Wardani Fefti Yulian Mela Felicia Yorenda Fransisca Diah Ayu Verayanti Fuah, Asnath Mariah G. S. Afifah Gusniar, Iwan Nugraha Hadijah Hulopi Haerul, Muhammad Hanif Nurmajid Hanifa Almira Nanda Harahap, Syafnah Aisyah Nauli Hariono Hartatu, Tiara Hasim Hay’s , Riyan Naufal Hay’s , Riyan Naufal Hendry Gunawan Hesteria Friska Armynia Subratha Hidayatullah, Indra Hindami, Moh Argy Hariran Hubaedah, Annah Husniyyah I Gusti Ayu Agung Intan Dewi6 I. Akbar, I. I.G.N. Andhika Mahendra Idisri, Evania Elita Idqan Fahmi Illahi, Beta Kurnia Imam Suyitno Indria Nuraini Intan Triwahyuni IPB, DGB Irma Nurma Linda Irwan, Andi Muhammad Isnaini, Araina Ivan Zairani Lisi Ivan Zairani Lisi Joni Saputra K.G.Wiryawan Kamilah, Dendy Siti Kemala, Rosmalina Ketut Espana Giri Khaeruddin Kiramang Khaerunnisa Koesoemaningsih, Rachmawati Komang G. Wiryawan Komang Sulyastini Kurniasari, Irma Kusuma Ratnawati Kusumawardani, Luluk Nur Indah Lala M Kolopaking Lilis Sulistyani Ludi Wishnu Wardana Luh Citrarasmi Dara Mestika Luh Yenny Armayanti Luthfiyah Robbiyati Shofa M Agus Setiadi M. Q. Sa’ad Ma'mun Sarma Made Rinin Sri Wulandari Mahmuda Majid, Sity Fatimah Maqruf, Agus Marsheila Salvinia Mastri, Annisa Maulana, Habib Mawardi Pewangi, Mawardi Mayasari, Maryati Meisyari, Rinrin Mochammad Mohammad Rachman Waluyo Muh Nashiruddin Muhamad Muhdar Muhammad Ali Rusdi Bedong Muhammad Ibrohim Muhammad Raka Adi Pratama Muhammad Wibbie Wiweka Subono Mukrim, Mukrim Nabila Amelia Hanisyah Putri Nadia Sarasabella Nahrowi Nanda Shafira Ashadi Nariswari, Arinda Inansya Natasya Angelie Nazilah Izhar Nursy Ni Iffah Kesuma Ni Kadek Dwi Nanda Restiani Ni Kadek Gina Pramitayani Ni Komang Sulyastini Ni Nyoman Ayu Desy Sekarini Ni Putu Citra Laksmi Ni'mah Nidhomillah, Abd Rofi Fathoni Nimah Nis'atul Khoiroh Nisail Fitriah, Khoirotun Nis’atul Khoiroh Nugraha, Yaskie Cahyana Septiviandra Ade Nur Fadilah Ayu Sandira Nur Khusniyah Indrawati Nur Rahmawati Nurfalah, Farika Nurhayati Nurkhalishah Nurmatias, Faizal Nushobah, Ahmad Royan Octavia, Armelinda Octavia, Icca Oktaria Ardika Putri Oktariza, Wawan Panjaitan, Joice Putri Ulina Parianto Patandianan, Cindy Patunah, Siti Pelealu, Nanda Dzikrillah Prasetio, Abi Putra Pratiwi, Putu Irma Purwati Purwiyatno Hariyadi Putri Nadia Putri, Lintang Kusumah Putri, N. D. S. Putu Diah Prasetiani Putu Eva Yuni Dyantari R. Afnan R. Fadhilah R. Fadilah R. Mutia R. Susilowarno Rahman Rahmasari, Adelia Gita Rahmat Justan Ramlianto Rasihun Ratna Wardani Rayhanah, Rayhanah Repi, Viktor Vekky Ronald Riami Rico Nur Ilham Ridhwan Rina Agustina Riska Bimbi Riski Amelia, Riski Risna Wijayanti Rita Mutia Riyanti, Ayu Rizki Prasetya Person Rofiaty Romaji Romantis, Sara Rosa Dwi Melati Rostina Rumbi, Frans Paillin Rushafarani, Yurida S. Subekti Sakoikoi, Kristoper Salmafitri, Nuzulia Salsabila, Imtinan Salundik Samsu Alam Rab Sanudin saputra, fajar Sa’diyah, Yuni Aminatus septiawan, andri Septiyanti Setiana, I. Shofil Fikri Sipa Unnaziah Siregar, Rendi Robintang Sitanggang, Antonius Nathanael Siti Dewi Winengsih Siti Mujanah Sitti Jamilah Amin Sitti Muthmainnah Sitti Satriani Is Sity Fatimah Slamet Riyadi Sri Nur Hayati Sri Nurhayati Sri Purwaningsih, Sri Sudirman L Sudradjat Sugihartono, Agus Sugiyanto, Lina Sugiyarta, Ahmad Sulkarnain Sumiati⁷ Suradi, Futeri Maharani Suria Darma Tarigan Susaldi SUSANTI Susilawati, Seni Syahpura, Suraya Kaffi Syamsuhaidi Tarigan, Ronald Tiangat Siregar Titin Novayanti Dey Triayudi , Agung Tsaqib, Muhammad Tamim Ukik Agustina Ulfah Juniarti Siregar Valda, Vania Vebera Maslami Verayanti, Fransisca Diah Ayu Vilkades Wahyu Handayani Wahyu Kristiningrum Wahyu Purnomo Jati Wahyudi, Haris Waluyo , Minto Wardani, W. W. Warif, Muhammad Widodo, Andi Yekti Widya Hermana Wilda, Erina Mu’rivatul Yenny Puspitasari Yuly Peristiowati YUNI KURNIAWATI Yuniari, Airin Yusuf, G. M. zahrah nabilah Zai, Sarila Zainal Said Zulfah Zulfah