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Journal : Business and Accounting Education Journal

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Pengaruh Kualitas Pelayanan Dan Kepercayaan Masyarakat Terhadap Kepuasan Pengguna Layanan di Kantor Desa Talokwohmojo Syarifuddin; Ismiyati, Ismiyati
Business and Accounting Education Journal Vol. 6 No. 2 (2025): Business and Accounting Education Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/baej.v6i2.27902

Abstract

Abstrak Penelitian ini bertujuan untuk mengetahui tentang pengaruh Kualitas Pelayanan dan Kepercayaan Masyarakat terhadap Kepuasan Masyarakat di Balaidesa Talokwohmojo, Kabupaten Blora. Penelitian ini menggunakan pendekatan kuantitatif dengan jenis penelitian studi kasus yang dilakukan di Balaidesa Talokwohmojo pada bulan Mei 2025. Populasi adalah seluruh masyarakat desa Talokwohmojo yang pernah mendapatkan pelayanan, dan sampel yang didapatkan berjumlah 107 orang yang diambil dengan menggunakan teknik accidental sampling. Teknik analisis data yang digunakan adalah analisis regresi berganda, uji t, uji f, dan koefisien determinasi dengan menggunakan apliasi SPPS Ver 29. Hasil penelitian menunjukkan bahwa Kualitas Pelayanan berpengaruh positif terhadap Kepuasan Masyarakat di Balaidesa Talokwohmojo yang dibuktikan dengan perolehan thitung > ttabel yaitu 3,339 > 1,983 dan nilai sig < 0,05 yaitu 0,001. Kepercayaan Masyarakat berpengaruh positif terhadap Kepuasan Masyarakat di Balaidesa Talokwohmojo yang dibuktikan dengan perolehan thitung > ttabel yaitu 6,581 > 1,983 dan nilai sig < 0,05 yaitu 0,000.   Abstract This study aims to determine the effect of Service Quality and Public Trust on Public Satisfaction at Talokwohmojo Village Hall, Blora Regency. This study uses a quantitative approach with a case study research type conducted at Talokwohmojo Village Hall in May 2025. The population is all Talokwohmojo village residents who have received services, and the sample obtained is 107 people taken using the accidental sampling technique. The data analysis technique used is multiple regression analysis, t-test, f-test, and coefficient of determination using the SPPS Ver 29 application. The results of the study indicate that Service Quality has a positive effect on Public Satisfaction at Talokwohmojo Village Hall as evidenced by the acquisition of t count> t table, namely 3.339> 1.983 and a sig value <0.05, namely 0.001. Public Trust has a positive effect on Public Satisfaction at Talokwohmojo Village Hall, as evidenced by the tcount > ttable, namely 6.581 > 1.983 and a sig value < 0.05, namely 0.000.
Co-Authors Abdin Abdul Khair Abdul Lutfi Abdus Salam, Abdus Abustani Ilyas Achmad Rahmani Ade Darmawan Ade S. Anhar Afifah Ahmad Ahmad Arif Romadhoni, Ahmad Muchlis Ahmad Sirulhaq Ahmad Yunus Ahmad, Lukman Akhsan Hamka Al-faruq Ramadan, Muh Alam, Ade Ikhlas Amal AlBahri, Fauzan Putraga Ali Murtadho Alif Bachtiar Pamulaan Alif Bahtiar Pamulaan Aliyah, Nurul AM, Andi Wahdania Amaliah, Supi Amiruddin Andi Anhar, Ades Anshar Daud Anthonius L.S. Haans Apit Fathurohman Ardianti Arham, Muhammad Arifin, Afdal Aris Baharuddin Aris Iwansyah Arpan Mualief Saprizal Asmarita Aulia Rachmah Awal, Muhammad Azhar Bahruni . Balqis Edenia, balqisedenia Belay Sitotaw Goshu Binti Khalid, Khaleeda Iman Burhanuddin Caniago, Lestari Carolina, Destri Caroline Caroline Catur Sugiarti Putri Cut Ita Erliana Darmawan Darmawati Darmi Darwati, Dedek Susi Darwis Said, Darwis Dayanti, Irma Dian Indriani Dian Riani Said Djoko Waluyo Durahim, Darwis Eliza Elpisah Erry Donneli Erwin Mansyur Ugu Saraka Esti Susiloningsih Fadhilah, Ayu Fahruddin Fajar Novia Husnanto Fandi Ahmad Faris Hamid Matar Fathoni, Mokh Fathurrahmad Febrianti, Intan Fikri, Muntazul Fuaduddin Gregorius Amori Gunawan Haedar Akib Haerati Hanawi Haris Harlina Hartati, Meri Hartono Hartono Hasnawati Heri Hadi Saputra Hermansyah Hersiyati Palayukan Hikmatu Ruwaida Hilda Febriyani, Siti Husni Mubarak Ikmal Maulana Imilda Indah Sulistiani Indirwan Indrawan Iqbal, Taufiq Iriyanti Irwan Islam, Fahrul Ismail Ismiyati, Ismiyati Iswari, Zara Devinda Jannah, Rhauzatul Jarulis Jarulis Jauhari Jeferson, Boling Juliana Juliawati Junaidin, Junaidin Kamilah, Santi Nurul Kasmin, Muhamad Kurdiati, Lintang Auliya Lestari, Virny Dwiya Lukman Hakim M, Hunaidah M. Alfarisi M. Aras M. Arfa M. Sapuan M.Hafiz Feria Nanda M.Rullyan Surachman Maharani, Zulfia Mahsun Manora, Elsa Mardiana Napirah Mauizdati, Nida Maulana Syafi'i Maulidia Khairunisah Mayadiana Suwarma, Dina Mei Indra Jayanti Miftachul Taubah MIFTAHUL JANNAH Mirham Imamsyah Moh. Zaiful Rosyid Mohamad Mustari Muh. Yunus Muhammad Muhammad Ajiseftian Suryatama Muhammad Yaasiin Raya Muhammad Yazidus Syukri Muhammad Zainuddin Mursalin . Murtadho Emzaed, Ali Musdalifah ZA Nadiyah, Jamilatun Naim Naimah Paronda Nasruddin Nazilla, Sazkia Nimah, Lailatun Ningsih, Diarti Andra Noneng Nurhayani Nor Anisa Nor Annisa Novi Mailidarni Novi, Novi Mailidarni Novri Hanafiah Nur Hidayah Nur Hikmah Nur Indah Sari Nurdin NURHASAN Nurhayati Nurhikma, Nurhikma Nurjannah Nurjannah Nurwahidah Nyi Dewi Puspitasari Oktaviani, Yasmin Pasopati, Rommel Utungga Patrajaya, Rafik Pendong, Lexi Majesty Pertiwi, Endah Mustika Pradwinata, Ricky Purba, Mortigor Afrizal R Nurhayati Rahmah Rahmat Rahmat Afrizon Harianja Rahmawati Rahmi Ulfa Rani Mega Putri Ratna Ayu Damayanti Rezkiyah Hoesny Riningsih Riswan Jaenudin Ritonga, Yusran Efendi Rizky Maudy Anggraini Rizqi Shofar Attaka Rizwan Rosa, Evira Rosalina Rudy Irwansyah Rusmanah, Enok Sahril Saipul Hamdi Salmawati Salsabila Andini Putri Santiria, Silvia Saputra, Rudy Juli Sartina SELLY SIPAKOLY Shavira Zalshabila Simbolon, Angelita Mutiara SITI LATIFAH Siti Syarifah Wafiqah Wardah Siti Tiara Maulia Sitti Nur Alam Sitti Rahmayani Sofie Maria Ulfa Desvy Kurniasari Soni Suardi Sri Murwani Sri Resky Fitriany Sri Sumarni Sri Umi Lestari Sri Wahyuni Sri Wahyuni Nur St Rahmah Suci Amal Sudarsifa, Nurul Annisa Sudirman P Sudirman Wilian Sukariasih, Luh Sukri Sulaiman Sulistiani, Indah Sumardi Suroso Suwito, Agus Syahru Ramadhan Syaifullah Syamsul Rizal Syarifudin Tahang, La Takda, Amiruddin Takdir Takdir, Takdir Tasliati Djafar Taslim Taslim Tasya Aspia Tugiyo Tumpal Manik Ulfa Sir, Nadia Umar Umar Umar Usman, Hasmawati Ute, Nilawati Wafa Kamila wahid Wali , Muhammad Waty, Arlyana Marhaendra Wendy Wiraganti, Risna Wisudawan, Edwin Wiwin Fakhruddin Yusuf Yastrid Yulitah Yunus, Muh Yuslinaini Zaerofi, Afif Zaid Zaikin, Muhammad Zulfa Hidayatin Zulfan Zulfi Imran Zulhelmi Zulkarnaini Jalil