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The Influence of Service Quality on Patient Satisfaction at the Hasanudin Damrah Manna Regional General Hospital, South Bengkulu Regency Ahmad Pajri; Karona Cahya Susena; Sri Handayani
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 11 No 2 (2023)
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v11i2.4054

Abstract

The purpose of this study is to test whether there is an effect of service quality (X) on patient satisfaction (Y) at Hasanuddin Damrah Regional General Hospital Manna, South Bengkulu Regency, always tries to provide the best for all patients. This is to provide satisfaction for all patients at Hasanuddin Damrah Manna General Hospital, South Bengkulu Regency. This type of research used quantitative research. The sample used in this study was 80 patients from Hasanuddin Damrah Regional General Hospital Manna, South Bengkulu Regency. Data collection was carried out by distributing questionnaires. Data analysis used is validity, reliability, simple linear regression, normality, coefficient of determination, correlation coefficient, hypothesis testing. Based on the results of research on the effect of service quality on patient satisfaction at Hasanuddin Damrah Regional General Hospital Manna. So the following conclusions can be drawn: Simple linear regression analysis shows Y = 4,666 + 0,770 (X) this illustrates the positive regression direction. This means that there is a positive influence between Service Quality (X) on Patient Satisfaction (Y). This means that every variable of Service Quality increases, Patient Satisfaction will also increase. The results of the t test at a significant level of 0.05. on the table 4.10 it can be seen that t count (12,133) > T table (1,990), then the hypothesis is accepted explaining that the service quality variable shows a significant effect on service quality on patient satisfaction at Hasanuddin Damrah Regional General Hospital Manna. The value of the coefficient of determination is 0.645. this shows that the effect of service quality on patient satisfaction is 65.4% while the remaining 34.6% is influenced by other variables not examined in this study.
Akuntansi Berkelanjutan: Implementasi Standar Pelaporan Keberlanjutan dalam Praktik Bisnis CV. Utami Nenden Restu Hidayah; Karona Cahya Susena; Heskyel Pranata Tarigan
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 11 No 2 (2023)
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v11i2.4933

Abstract

This article explores the implementation of sustainability reporting standards in the business practices of CV. Utami, a small and medium-sized company in the local service sector. Involving a case study, this research explores CV Utami's journey in integrating sustainable accounting practices in their operations. The results show the company's increasing awareness of sustainability issues and their impact on society and the environment. Through interviews, document analysis, and field observations, this article identifies the concrete steps taken by CV Utami in implementing sustainable accounting practices. The company successfully applies sustainability reporting standards such as the Global Reporting Initiative (GRI) as the main framework in measuring and reporting their sustainability performance. The benefits of sustainable accounting practices, including improved corporate reputation, attractiveness to social and environmental investors, and enhanced ability to manage sustainability risks, are also discussed. In addition, the challenges faced by CV Utami in terms of allocation of limited financial and human resources. The importance of engagement with external parties such as local government, non-governmental organisations, and local communities in the context of sustainable accounting is also emphasised. This article shows how external partnerships can broaden a company's view of social and environmental responsibility and provide tangible benefits in facing sustainability challenges. Through the case study of CV Utami, this article provides insights into how small and medium-sized enterprises can play a significant role in driving positive change towards more sustainable businesses. Awareness, commitment and co-operation with external parties form the basis for successful implementation of sustainable accounting practices.
Feasibility Analysis of Trigona Itama Honey Bee Cultivation Business in Kampung Melayu District Henny Desfijar Fitri; Karona Cahya Susena; Rina Trisna Yanti
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 2 No 2 (2023): Juli
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v2i2.4347

Abstract

This effort, of course, requires substantial funds in its implementation. To avoid and minimize the risk of loss of the investment. So before deciding to start investing in a business, a business feasibility study is needed. The purpose of this study was to determine the feasibility of the Trigona Itama honey bee cultivation business in Kampung Melayu sub-district from a financial aspect which includes the Return on Investment Method (Payback Methode), Adjustment of Present Value (Present Value Menthod-Net / NPV), Profit Index (Profitability Index), and Internal Rate Of Router (IRR). The results of the study show that the Payback Method for 3 years and 15 days shows that you can get back the invested funds within 3 years and 15 days, meaning that the Trigona itama honey bee cultivation business in Kampung Melayu sub-district is feasible to run, Adjusting Present Value ( Menthod-Net Present Value / NPV) shows an NPV value greater than 0 (zero), namely Rp. 19,563,009 means that the honey bee cultivation business is feasible to run, the Profitability Index shows a figure of 1.63%, meaning that the PI value is greater than 1, so the business can be said to be feasible to run, and the Internal Rate Of Router – IRR) shows a figure of 24.66% greater than the deposit rate of 8% so that the honey beekeeping business is feasible to run. This shows that the level of income is greater than the total investment costs so that the business is feasible to continue
The Effect Of Financial Literacy And Lifestyle On Employee Financial Management At Regional Secretariat, Lebong District Rusman Adinata; Karona Cahya Susena; Wagini Wagini
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 2 No 2 (2023): Juli
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v2i2.4380

Abstract

The purpose of this study was to determine the effect of financial literacy and lifestyle on employee financial management at the Regional Secretariat of Lebong Regency. The sample in this study was 79 employees at the Regional Secretariat of Lebong Regency who had become civil servants. Data collection using a questionnaire and the method of analysis used is multiple linear regression, determination test and hypothesis testing.The multiple regression results show a positive direction of regression with the equation Y = 8.445 + 0.239X1 + 0.227 X2. Financial literacy has a significant influence on employee financial management at the Regional Secretariat of Lebong Regency because a significant value of 0.013 is smaller than 0.05. This illustrates that as financial literacy increases, employee financial management will also increase. Lifestyle has a significant influence on employee financial management at the Regional Secretariat of Lebong Regency because a significant value of 0.000 is less than 0.05. This illustrates that as lifestyle increases, employee financial management will also increase. Financial literacy and lifestyle have a significant simultaneous influence on employee financial management at the Regional Secretariat of Lebong Regency because a significant value of 0.000 is less than 0.05.
Pengaruh Kesehatan Dan Keselamatan Kerja (K3) Dan Jenjang Karir Terhadap Kepuasan Kerja Karyawan Pada PT. PLN (PERSERO) Ulp Bintuhan Aan Hendri Saputra; Karona Cahya Susena; Nurzam Nurzam
Jurnal Fokus Manajemen Vol 3 No 2 (2023): November
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jfm.v3i2.4696

Abstract

The purpose of this study were: to determine the effect of occupational safety and health (K3) on employee job satisfaction at PT. PLN (Persero) ULP Bintuhan; to determine the effect of career level on employee job satisfaction at PT. PLN (Persero) ULP Bintuhan and to determine the effect of occupational safety and health (K3) and career level on employee job satisfaction at PT. PLN (Persero) ULP Bintuhan. The analytical method used is validity test, reliability test, simple linear regression, coefficient of determination, F test and t test.Based on the research results indicate that occupational safety and health or K3 (X1) partially has a significant effect on job satisfaction of employees of PT. PLN (Persero) ULP Bintuhan (Y) because the significant value is 0.000 < 0.05. Career level (X2) partially has a significant effect on job satisfaction of employees of PT. PLN (Persero) ULP Bintuhan (Y) because the significant value is 0.000 < 0.05. Occupational safety and health variables or K3 (X1), career level (X2) simultaneously or together have a significant effect on employee job satisfaction (Y) at PT. PLN (Persero) ULP Bintuhan because the significant value is 0.000 < 0.05
Transformative Interaction Capability on Teamwork Performance: Strategies or Challenges? Perspective On Merchant Marine College Pambudi Widiatmaka; Sukirno Sukirno; Ali Muktar Sitompul; Fitri Kensiwi; Hartoyo Hartoyo; Kundori Kundori; Haniek Listyorini; Sukrisno Sukrisno; Hartoyo soehari; Pranoto Pranoto; Karona Cahya Susena
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 12 No 1 (2024): Januari
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v12i1.5314

Abstract

This study aims to build a new conceptual model based on the novelty produced by previous researchers called Transformative Interaction capability. Transformative interaction capabilities are expected to resolve the results of research between frequent and team performance. Structural study methodology was adopted in this study and a sample of 260 samples was taken from analysis units spread throughout Indonesia as a Merchant marine college. Data collection was carried out using a questionnaire and data analysis was carried out using Amos 25. The findings in this study indicate that there is a strategic path to improve the performance of the public organization team at the Merchant marine College. There are two ways to improve team performance. The strategy includes transformative interaction capabilities to improve team performance. The results of this study bring benefits for theoretical and practical development.
The Effect Of Taxpayer Awareness On Regional Tax Receiving On Regional Financial Agency Kaur District Beti Betriani; Karona Cahya Susena; Nurzam Nurzam
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Vol. 1 No. 1 (2021): JUNI
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emba.v1i1.63

Abstract

The purpose of this study was to determine the influence of taxpayer awareness on regional tax revenue at the Regional Finance Agency of Kaur Regency. This type of research used descriptive quantitative. The sampling technique used the Slovin technique as many as 100 respondents. The research analysis used simple linear regression analysis. From the discussion regarding the effect of taxpayer awareness on local tax revenue in the Regional Finance Agency of Kaur Regency that has been described, it can be concluded that, based on the results of simple linear regression analysis, the general equation of simple linear regression in this study is: Y = 24.489 + 0.483 X. Where Y is the variable of local tax revenue and X is the variable of taxpayer awareness, while the constant value is 24.489 and the regression coefficient value is 0.483. Taxpayer awareness has a significant effect on local tax revenue in Kaur Regency. This is evidenced by the calculated t value of 6.816. While the value of t table is 1.984 so that t count> t table which results in H0 rejected and H1 accepted, which means that the research hypothesis is accepted.
Analysis of the Community Satisfaction Index (IKM) on the Quality of Library Services at the University of Dehasen Bengkulu Azis Mahyudin; Karona Cahya Susena; Ermy Wijaya
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Vol. 1 No. 1 (2021): JUNI
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emba.v1i1.78

Abstract

The purpose of this study was to examine the quality of service at the Dehasen University Bengkulu library. The method used in analyzing the research data after the data is tabulated is a quantitative descriptive method using community satisfaction index analysis. The results of this study indicate that the services provided by the library staff at Dehasen University of Bengkulu are running well, with an index of 3.201 with a service quality of 80.025 in category B namely the performance of the service unit is good. Although there are 2 indicators that are below the 3.044 interval so that it still has to improve the quakity of it’s service.
Factors Affecting the Decision of Tourists Visiting the Tourism Object Laguna Beach, Kaur Regency Chendy Afriza; Karona Cahya Susena; Andriyani Prawitasari
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Vol. 1 No. 2 (2021): DESEMBER
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emba.v1i2.302

Abstract

The purpose of this study was to determine factors such as comfort, service quality and price influencing the decision of tourists to visit the Laguna Beach tourist attraction, Kaur Regency. The sample from this study was taken 50 people on Saturday and Sunday, so the number of samples in this study were 100 tourists who visited the Laguna Beach Tourism Object, Kaur Regency. Data collection using a questionnaire. In proving and analyzing the data used validity, reliability, multiple linear regression test and f test and t test. The regression results show that there is a positive influence between comfort, service quality and price on the decision to visit the Laguna Beach tourist attraction, Kaur Regency because the regression direction has a positive direction, namely Y = 16,288 + 0,252X1 + 0,317X2 + 0,244X3 + e. Comfort has a significant effect on the decision to visit the Laguna Beach tourist attraction, Kaur Regency, because the significant value of 0.000 is smaller than 0.05. This means that the better the comfort at the Laguna Beach tourist attraction, Kaur Regency, the decision to visit tourists will also increase. Service quality has a significant effect on customer satisfaction at the Laguna Beach tourist attraction, Kaur Regency, because the significant value of 0.005 is smaller than 0.05. This means that the better the quality of service at the Laguna Beach tourist attraction, Kaur Regency, the better the decision to visit tourists. Price has a significant influence on the decision to visit the Laguna Beach tourist attraction, Kaur Regency because the significant value of 0.000 is smaller than 0.05. This illustrates that as the price increases, the decision to visit tourists will increase. Convenience, service quality and price jointly have a significant effect on the decision to visit the Laguna Beach tourist attraction, Kaur Regency, thus the initial hypothesis proposed is proven (Ha accepted). The coefficient of determination of R square is 0.374. This means that comfort, service quality and price affect the decision to visit by 37.4% while the rest (100-37.4% = 62.6%) is influenced by other causal factors not examined in this study.
The Effect of Compensation and Job Satisfaction on Employee Motivation at the Office of the KPKNL Bengkulu Eko Satrea Ade Putra; Karona Cahya Susena; Abdul Rahman
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Vol. 1 No. 2 (2021): DESEMBER
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emba.v1i2.305

Abstract

The purpose of this study was to determine the effect of compensation and job satisfaction on the work motivation of Bengkulu KPKNL employees. The sample in this study were 33 people at the Bengkulu State Property and Auction Service office. Collecting data using a questionnaire and the analytical method used is multiple linear regression, determination test and hypothesis testing. The results of multiple linear regression calculations obtained multiple linear regression equation Y = 8,993 + 0,424X1 + 0,381X2 + 6,136(e). The coefficient of determination of the Adjusted R square value is 0.474. This means that X1 (Compensation), and X2 (satisfaction) have an effect on motivation (Y) by 47.4% while the remaining 52.6% is influenced by other variables not examined in this study. The test results for the X1 variable (motivation) show the tcount value is greater than ttable at 2,424 > 1,693 and a significance value of 0.021 < 0.05. Because tcount > ttable and the significance value is less than 0.05, then H0 is rejected and Ha is accepted. This means that X1 (motivation) has a significant influence on work productivity (Y) of employees at PT. Four Lawang Agro Perkasa in Empat Lawang Regency. The test results for the X2 variable (job satisfaction) show the tcount value is greater than ttable at 3.258 > 1.693 and a significance value of 0.003 <0.05. Because tcount > ttable and the significance value is less than 0.05, H0 is rejected and Ha is accepted. This means that X2 (job satisfaction) has a significant effect on work productivity (Y) of employees at PT. Four Lawang Agro Perkasa in Empat Lawang Regency. The value of Fcount > Ftable (22,986 > 3,29) with a significant value of 0.000 < 0.05 indicates that simultaneously X1 (motivation) and X2 (job satisfaction) have a significant effect on work productivity (Y) of employees at PT. Four Lawang Agro Perkasa in Empat Lawang Regency.
Co-Authors Aan Hendri Saputra Abdul Rahman Abdul Rahman Abi , Yudi Irawan Abi, Yudi Irawan Adam Ardiansyah Adhitya Yuspitara Agung Rahmat Ilahi Agung Surya Pramata Ahmad Pajri Ahmad Saleh Ahmad Soleh Alfarizi, Aldi Ali Muktar Sitompul Alpino, Shendi Putra Amalia, Redha Amandari, Sevti Ameilia, Deva Ameilia Andalas, Dara Andriyani Prawitasari Anggara , Yogi Anggraini, Adinda Dewi Anggraini, Sari Anggraini, Wike Anisa Yani Anugerah , Yeza Dwi Aprian, Rio Ari Nurjama Ariantara, Yudi Ariyansyah, Ardika Okta Arles, Fran Arlina Arlina Arsita, Bella Asriyani, Yennita Astiana, Cemas Astuti, kamelia Astuty , Kamelia Astuty, Kamelia Atika Indah Putri Atika Puspita Sari Azhari, Nirman Azis Mahyudin Bagas, Wayan Beti Betriani Cahya, Andika Cakranegara, Pandu Adi Chairunisa, Putri Aulia Chendy Afriza Concesa, Maria Corita, Leni Dadi Apriadi Damarsiwi , Eska Prima Monique Damarsiwi, Eska Prima Monique Dara Andalas Deffri Anggara Deka Putri Dena Leftiani Desmanto Desmanto, Desmanto Dian Lova Setiana Dianestari , Gea Dona, Hesti Pestiko Efendi, Bahman Efendi, Fithria Habib Eko Satrea Ade Putra Erlin Priandi Eska Prima Monique Damarsiwi F Pambudi Widiatmaka Fahlevi, Mochammad Fanda Bahari Febliansa, M Rahman Febliansyah, M Rahman Fikri Nazih Juniansyah Fitra, Jecky Fitri Kensiwi Fitriani, Asty Eka Fitriano, Yun Gagasadewa, Putra Galung, Mia Margareta Huta Gaol, Vandri Salomo Lumban Gayatri, Ida Ayu Made Er Meytha Gusti, Wika Hamid, Darwan Handayani , Sri Handayani, Dewa Ayu Made Dewi Handayani, Sri Handayani, Tita Haniek Listyorini Hanila, Siti Hanuarsyah, Dwi Hapizar Triansyah Hapizar Triansyah, Hapizar Hardinata, Dodi Harsen Jenizar Hartoyo Hartoyo Hartoyo soehari Haryanti, Eka Hasbullah Hasbullah Hendri Yanova Hendriansyah, Weko Hengky Leon Henny Desfijar Fitri Herey , Fadhel Alfarozi Herlika, Eren herlika Herlin Herlin Herlin, - Herlin, Herlin Herwin Susanto Heskyel Pranata Tarigan Hesti Nur’aini Hidayah , Nenden Restu Hidayah, Nenden Restu Hijeria , Putri Hutagaol, Julianti Br Hutagaol Ida Anggriani Ida Ayu Made Er Maytha Gayatri Ilahi, Wahyu Illahi, Jerry Kurnia Indriasari , Nia Irwan Moridu Islaini, Yulia Jefriansyah, Moehammad Joko Widianto Joko Widianto, Joko Jumagar Lumban Sianta Juniansyah, Fikri Nazih Jusi Irawan Kamaludin Kaulan Kresnawati, Kresnawati Kristina, Nevianti Kundori Kurniawan, Kimas Kusumo Edo Utomo Lestari, Anggun Ayu Lupita Sari Lydia Gustina Putri M. D. , Eska Prima Mahendera, Iza Manurung , Niko Demus Marita Vriscilla Putri Marpeka, Lismeza Marsanda, Marsanda Marvel Poppy Sabarhati Waruwu Mekar Meilisa Amalia Mitior - Mitior -, Mitior Monique , Eska Prima Muhammad Rahman Febliansa Muhammad Roky Pratama Muhammad Rusdi Mutiara Putri, Mutiara Nabela, Inka Nabila, Melane Neysha Nainggolan, Rico Hasudungan Nasution, Suswati Nela Puspita Sari Nenden Restu Hidayah Nenden Restu Hidayah Nengsih, Mimi Kurnia Nia Indriasari Nirmalawati Nirmalawati Nirta Vera Yustanti Nopentri, Elvemas Nopitasari, Weni Novita, Meta Nurhalimah Tusadiyah Nurzam Nurzam - Nurzam, Nurzam Ogriansyah , Gioni Ogriansyah, Gioni Oktafia, Berliana Oktarisna, Resty Ondi Fernando Panjaitan, Klara Mega Utari Pramata, Agung Surya Pranoto Pranoto Prantio, Alan Prasetya, Muhammad Roky Pratama, Arie Nugraha Pratama, Dimas Yoga Arif Pratama, Enjel Priandi, Erlin Putra, Dwingki Marta Putra, Iswidana Utama Putri Ramaddan Putri, Deka Putri, Lydia Gustina Putriani, Ririn Qhumayira, Tharisa Rahayu, Hesti Riski Rahmadania, Della Rahmadania, Friska Ramaddan, Putri Rani Sari Fauziah Refsi, Refsi Roziana Restu Sukri Rhamadan , Danny Rina Suthia Hayu Rina Trisna Yanti Rintan Harumi Prameswari Rinto Noviantoro, Rinto Rio Aprian Roziana, Refsi RR. Ella Evrita Hestiandari Rusman Adinata Sadewo, Panji Sagutro, Tio Wichaksono Sahdiya, Beti Samodro Bintang A.M Leonardus Saputra, Wiwin Saputri, Vettyca Diana Sari, Desti Rupita Sari, Lupita Sarma, Dimas Titan Putra Selpi Ayu Lestari Sentosa, Anugerah Anggun Sigit Mujiharjo Siti Hanila Sri Handayani Sri Handayani Suherman Suherman Sukirno Sukirno Sukri, Restu Sukrisno Sukrisno Sukrisno Sukrisno Sulistiani Sulistiani, Sulistiani SURYANI, RENI Suswati Nasution Suwarni Suwarni Suwarni Suwarni Syahputra, Paldi Awan Syaputra, Erpan Syaputri , Alinza Tambuan, Oscar Julius Gamaliel Tarigan , Heskeyel Pranata Tarigan , Heskyel Pranata Tarigan, Heskyel Pranata Tawakal, Anzori Terry, Leoni Titin Dwi Jayanti Tito Irwanto Tito Irwanto Tito Irwanto Tito Irwanto, Tito Tri Lestari Tri Wahyudi Trio Novaldi Utomo, Kusumo Edo Veron Farminta Wagini Wagini Wagini, Wagini Wahyu Ilahi Wahyudi, Sampirman Waruwu, Marvel Poppy Sabarhati Weni Nopitasari Wijaya , Ermy Wijaya, Ermy Wijaya, Ermy Wika Gusti Wiwin Saputra Wiwit Tea Ochty Sri Wulandari Wulandari, Annisa Wulandari, Wiwit Tea Ochty Sri Yanti , Rina Trisna YANTO YANTO Yennita Asriyani Yesi Indian Ariska Yudi Ariantara Yudi Irawan Abi Yudi Irawan Abi Yulita Sari Yun Fitriano Yuspitara, Adhitya Zahrah Indah Ferina