Articles
The Impact Of Marketing Mix And Service Quality On Customer Loyalty Through Customer Satisfaction In The Travel Industry
Putra, Lery Handika;
Qomariah, Nurul;
Sanosra, Abadi
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 2 (2026): April
Publisher : UNIVED Press
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DOI: 10.37676/ekombis.v14i2.9503
The need for tourism is now increasing in line with people's efforts to find tourist destinations as a way to restore their spirits. In the context of intervention at PT. Trajek Group Tour Travel, this study analyzes how the combination of marketing and service quality affects loyalty and satisfaction. The population used in this study are customers of PT. Trajek Group Tour Travel by applying a non-probability sampling method. In this study, a sample of 180 respondents was determined. The data analysis process in this study uses SEM based on Variance or Partial Least Square (SEM-PLS) with the SEM PLS Warp-PLS 7.0 application. The findings of the study indicate that the combination of marketing and service quality has a significant impact on satisfaction. The combination of marketing and service quality also affects loyalty. Satisfaction has an impact on loyalty. The combination of marketing does not have a direct influence on loyalty when considered through satisfaction. Service quality, on the other hand, influences loyalty through satisfaction.
THE PERFORMANCE IMPROVEMENT STRATEGY: KNOWLEDGE SHARING AND CAPABILITY ANALYSIS THROUGH EMPLOYEE ENGAGEMENT IN EMPLOYEES
Kurnia, Wiwin Riza;
Santoso, Budi;
Qomariah, Nurul
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 2 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto
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DOI: 10.31538/iijse.v9i2.9621
This study aims to analyze the influence of Knowledge Sharing and capabilities on the performance of Jember Regency Bawaslu employees, with Employee Engagement as an intervening variable. The background of this research departs from the importance of increasing the effectiveness of election supervision which requires technical skills, collaboration, and emotional attachment of employees to the organization. This study uses an explanatory quantitative approach with a survey method through a questionnaire distributed to all employees of the Jember Regency Bawaslu. Data analysis was carried out using the Partial Least Squares–Structural Equation Modeling (PLS-SEM) technique to test the direct and indirect relationships between variables. The results of the study show that Knowledge Sharing and capabilities have a positive and significant effect on Employee Engagement and employee performance. In addition, Employee Engagement has been proven to have a significant effect on employee performance and partially mediates the relationship between Knowledge Sharing and capabilities on performance. These results confirm that the improvement of Bawaslu employee performance is highly dependent on the ability to share knowledge, individual competencies, and employee attachment to organizational values and goals. This finding confirms that the improvement in the performance of Bawaslu employees is influenced by the ability of individuals to share knowledge, mastery of competencies, and emotional attachment to work and organizations
Upaya Meningkatkan Disiplin Belajar Melalui Layanan Konseling Kelompok Teknik Shaping Pada Siswa Di SMPN 3 Tanggul
Qomariah, Nurul;
Mutakin, Fakhruddin;
Budiono, Arifin Nur
GUIDING WORLD (BIMBINGAN DAN KONSELING) Vol 9 No 1 (2026): Guiding World: Jurnal Bimbingan dan Konseling
Publisher : Program Studi Bimbingan dan Konseling
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DOI: 10.33627/gw.v9i1.4226
This study aims to determine the improvement of learning discipline through shaping techniques in students at SMPN 3 Tanggul. This study is a guidance and counseling action research. The subjects of the study were all class VIII at SMPN 3 Tanggul totaling 156 students, with 5 students selected by purposive sampling as samples. The data collection method was carried out using a questionnaire. The results showed that 75% had succeeded in achieving the success indicator of the sample experiencing an increase in learning discipline. This finding states that group counseling services using shaping techniques can effectively improve the learning discipline of students at SMPN 3 Tanggul. This study suggests that similar programs be implemented in other schools to improve student learning discipline and to support the optimization of learning in schools. Thus it can be concluded that group counseling using shaping techniques can improve student learning discipline.
Application of the Servqual Method and the Kano Model as Measurement of Service Quality towards Customer Satisfaction in Senyum Media Bondowoso
Wibawa, Firrizqi Satria;
Qomariah, Nurul;
Rozzaid, Yusron
International Journal of Business, Technology and Organizational Behavior (IJBTOB) Vol. 1 No. 4 (2021): International Journal of Business, Technology, and Organizational Behavior (IJB
Publisher : Garuda Prestasi Nusantara Consulting
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DOI: 10.52218/ijbtob.v1i4.121
This research aims to analyze the level of customer satisfaction to services and explain the factors that must be prioritized in order to meet consumer expectations in Senyum Media Bondowoso. The method used is quantitative research with the Servqual method and the Kano model. The population of this research is all the customers of the Senyum Media Bondowoso store and the samples used are 150 samples using the Purposive Sampling technique. The results of the research show that the quality of service in CV. Senyumindo Mediatama Bondowoso is not in accordance with what is desired by customers, because the calculation is carried out using the Service Quality method, the results obtained are the average value of service quality, the average value of service quality for all dimensions of service quality is -4,967. On the other hand, for the Kano category is in the Indifferent category, which means that the attributes that are in the category of less attention by consumers, therefore the existence of these attributes does not affect the decrease or increase in the level of satisfaction of consumers. This category has no effect on consumer satisfaction with functional or dysfunctional services and goods.
Perbandingan Hasil Pemeriksaan Tes Cepat Molekuler (TCM) dan Bakteri Tahan Asam (BTA) pada Pasien HIV Positif di Puskesmas Panarung, Palangkaraya
Faradila, Faradila;
Ghiffary, Ahmad;
Qomariah, Nurul;
Risdiansyah, Risdiansyah;
Akbar, Muhammad Chairil Rizkyta;
Sari, Rahmita
Borneo Journal of Medical Laboratory Technology Vol. 8 No. 2 (2026): Borneo Journal of Medical Laboratory Technology
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya
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DOI: 10.33084/bjmlt.v8i2.10441
Latar Belakang: Tuberkulosis (TB) tetap menjadi salah satu penyebab utama morbiditas dan mortalitas global, terutama pada pasien dengan Human Immunodeficiency Virus (HIV). Diagnosis TB pada pasien HIV sering kali mengalami kendala akibat beban basil yang rendah dan gejala klinis yang tidak khas. WHO merekomendasikan penggunaan Tes Cepat Molekuler (TCM) seperti GeneXpert, namun keterbatasan distribusinya menyebabkan mikroskopis Bakteri Tahan Asam (BTA) masih banyak digunakan di layanan primer. Tujuan: Menilai tingkat akurasi dan kesesuaian antara pemeriksaan TCM dan BTA dalam mendeteksi TB pada pasien HIV positif. Metode: Penelitian ini merupakan studi observasional analitik dengan desain potong lintang yang dilakukan pada 38 pasien HIV dengan gejala TB di Puskesmas Panarung, Palangkaraya, antara Desember 2024 hingga Juli 2025. Semua responden menjalani pemeriksaan TCM dan BTA secara bersamaan. Analisis data dilakukan menggunakan uji McNemar dan perhitungan nilai Kappa Cohen untuk menilai kesesuaian antar metode diagnosis. Hasil: Seluruh kasus TB (100%) terdeteksi oleh TCM, sedangkan BTA hanya mendeteksi 35 dari 38 kasus (sensitivitas 92,1%; spesifisitas 100%). Nilai Kappa Cohen sebesar 0,78 menunjukkan kesesuaian substansial antara kedua metode. Namun demikian, TCM menunjukkan performa diagnostik yang lebih unggul, khususnya pada pasien dengan imunosupresi berat. Kesimpulan: TCM lebih sensitif dibandingkan BTA dalam mendeteksi TB pada pasien HIV dan sebaiknya dijadikan metode utama dalam skrining TB pada kelompok risiko tinggi. Peningkatan akses terhadap TCM di layanan primer sangat penting dalam mendukung eliminasi TB tahun 2030.
Sosialisasi Manfaat Pare (Momordica Charantia) Dalam Meningkatkan Kesehatan Keluarga
Nursaid Nursaid;
Mu’ah Mu’ah;
Nurul Qomariah;
Ibrahim Kamil
Journal of Community Development Vol. 5 No. 2 (2024): December
Publisher : Indonesian Journal Publisher
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DOI: 10.47134/comdev.v5i2.261
Community service is one of PT Muhammadiyah's Catur Dharma which must be carried out by the academic community, especially lecturers at PT. This community service aims to apply the knowledge gained at PT to the community so that it can benefit everyone. Bitter gourd or known by its Latin term, Momordica charantia, is a type of vegetable that tastes bitter. But behind its bitter taste, it turns out that bitter melon has many benefits for the health of the human body. The implementation of this community service is to socialize the benefits of bitter melon for the health of the human body by utilizing vegetables that are found around the community and are very easy to obtain. The socialization of the benefits of bitter melon vegetables was carried out among housewives in Krasak Hamlet, Pancakarya Village, Ajung Jember so that they have knowledge about the importance of consuming bitter melon vegetables for body health. The implementation method for this activity is a lecture method delivered directly by a resource person from MSME Syajarotun Nuqud Bondowoso, an MSME that produces products from bitter melon vegetables. The results of community service with the theme of socializing the benefits of bitter melon for health are 1) the knowledge of housewives about the benefits of bitter melon has increased, 2) the health of housewives and families has improved after knowing the health benefits of bitter melon.
Analysis of The Effect of Teacher Competency and Work Environment on Teacher Performance With Motivation as Intervening Variable at Private Vocational School in Bondowoso District
Arif Wahyudi;
Nurul Qomariah;
Abadi Sanosra
International Journal of Management Science and Information Technology Vol. 2 No. 1 (2022): January - June 2022
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia
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DOI: 10.35870/ijmsit.v2i1.462
This research is motivated by several gaps or differences in research results with expert opinions, also supported by data from the evaluation of the performance of private vocational school teachers in Bondowoso showing that the achievement of teacher performance indicators is not optimal up to 100%, even tends to be far from the target it should be. This is to determine directly or indirectly the effect of teacher competence and work environment on teacher performance through work motivation as an intervening variable for private vocational school teachers in Bondowoso Regency. The total population of this study was 331 employees, while the number of samples was 181 using proportional sampling technique. The analysis technique used is the Structural Equation Model (SEM) using WarpPLS 5.0. The results of data analysis show that teacher competence and work environment have a significant effect on work motivation of 0.002 and 0.001, teacher competence, work environment and work motivation have a significant effect on teacher performance of 0.009 and 0.001, teacher competence and work environment have a significant effect on teacher performance through job satisfaction as an intervening variable is 0.001.
Effect of Transformational Leadership Style, Work Motivation and Work Environment on Employee Performance With Employee Commitment as Intervening Variable (Study on Sub-District in Bondowoso Regency)
Andri Setiawan;
Eko Budi Satoto;
Nurul Qomariah
International Journal of Management Science and Information Technology Vol. 2 No. 2 (2022): July - December 2022
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia
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DOI: 10.35870/ijmsit.v2i2.473
This study uses a sampling technique that is non-probability sampling with purposive sampling technique. The purpose of the study was to determine the effect of transformational leadership style, work motivation and work environment on employee performance with employee commitment as an intervening variable. This type of research is a quantitative study of the phenomenon in this study the lack of performance effectiveness that has not yet reached the program realization target. The population in this study were ASN employees in 23 sub-districts of Bondowoso Regency as many as 424 employees. The analysis technique used is the Structural Equation Model (SEM) using WarpPLS 5.0. The test results prove that transformational leadership, work motivation and work environment have a positive and significant effect on employee commitment. The test results prove that transformational leadership, work motivation has a positive and significant effect on employee performance and the work environment has no effect on employee performance. The test results prove that employee commitment has a positive and significant effect on employee performance. The test results prove that transformational leadership, work motivation and work environment have a positive and significant effect on employee performance through employee commitment.
The Role of Service Quality, Trust and Location in Increasing Café Customer Repurchase Intention
Arie Setyawan;
Alfian Perdana Putra;
Dwi Aprilia Nurhaliza;
Gustiani Gustiani;
Muhammad Mandalla Faradis;
Nurul Qomariah
International Journal of Management Science and Information Technology Vol. 3 No. 1 (2023): January - June 2023
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia
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DOI: 10.35870/ijmsit.v3i1.939
Café is a place to discuss something with a relaxed atmosphere which is currently favored by all groups. Light snacks and drinks are always served in a relaxed atmosphere. The purpose of writing this research is to determine the impact of service quality, consumer trust, and location on repurchasing intentions at Cafe Senja Jember. The number of samples in this study amounted to 100 customers Café Senja Jember. The basis for this sampling is that a regional study can be conducted if the sample ranges from 50 to 100 respondents. Description analysis, reliability test and validity test as well as multiple linear regression analysis were used in this study. The results of the research after using multiple linear regression analysis showed that partially the variables of service quality, consumer trust, and location have a positive influence on the variable of repurchase intention at Cafe Senja Jember. The dominance test shows that the value of the service quality variable is greater than the other variables. The coefficient of determination or R square shows a value of 0.829. This shows that all independent variables (service quality, consumer trust, and location) have a contribution of 82.9% to the dependent variable (consumer repurchase intention) at Café Senja Jember.
Whether Service Quality, Price and Location Can Increase Purchasing Decisions for Mobile Phones and Accecories
Desy Yanti Anggreni;
Sri Sarbini;
Wahyoe Herlyana Dewi;
Karjono Karjono;
Samsul Hadi;
Nurul Qomariah
International Journal of Management Science and Information Technology Vol. 3 No. 1 (2023): January - June 2023
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia
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DOI: 10.35870/ijmsit.v3i1.943
The need for smartphones and their accessories is currently increasing significantly with the community's need for smartphones and accessories. This study aims to determine and analyze the effect of service quality, price and location on purchasing decisions for mobile phones and accecories at "Toko Eferata" Bondowoso. The population in this study are all consumers who have made transactions at "Elfrata Store" Bondowoso. The number of samples used in this study was 40 respondents on the basis that regional level research could be carried out with a number of N>30. The sampling method uses purposive sampling. using saturated sampling method. Data collection was carried out by distributing questionnaires. Analysis technique, where the respondents are those who have made purchases twice at the store. Data analysis used multiple linear regression analysis with the help of SPSS software. The results showed that location and price partially influence purchasing decisions and service quality does not partially affect purchasing decisions. Furthermore, the Adjusted R Square result is 31.6%. This shows that the ability of location, price and quality of service to explain purchasing decisions is only 31.6%, while 63.9% is explained by other things not examined.