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ANALYSIS OF WORK MOTIVATION AND WORK DISCIPLINE TOWARDS WORK SATISFACTION AND ITS IMPLICATIONS ON EMPLOYEE PERFORMANCE (SURVEY STUDY AT BHAYANGKARA HOSPITAL LEVEL III MANADO) Lopulalan, Jopie Julius; Yuliaty, Farida; Rasyid, Renaldi Prasetya Nagar; Kosasih, Kosasih; Rahmiyati, Ayu Laili
HEARTY Vol 14 No 1 (2026): FEBARURI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v14i1.21034

Abstract

Work motivation plays an important role for hospital employees because it can be a motivator for individuals to carry out an activity optimally. This is also related to work discipline and job satisfaction. So that employee performance needs to be measured to determine the ability of employees to support the hospital institution's strategy in improving services. This study aims to analyze the work motivation, work discipline, job satisfaction and employee performance at Bhayangkara Hospital Level III Manado. This study uses a quantitative approach. The sample in this study amounted to 78 respondents. Data analysis used is descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis study on work motivation, work discipline, job satisfaction and employee performance with a good assessment, there are still some that need to be improved. While the results of the verification study, the path analysis model shows the value of the path coefficient of the work motivation variable on employee performance is positive and the value of the indirect influence path coefficient is greater than the direct influence (24.2%> 8.8%), likewise the work discipline variable on employee performance is positive and the value of the indirect influence coefficient is greater than the direct influence (48.1%> 34.3%) meaning that the job satisfaction variable as an intervening variable is able to mediate the work motivation variable and the work discipline variable on the employee performance variable.
ANALYSIS OF THE IMPLEMENTATION OF ORGANIZATIONAL COMMITMENT TOWARDS JOB SATISFACTION WHICH IMPLICATIONS EMPLOYEE PERFORMANCE (SURVEY STUDY AT HERMANA LEMBEAN MANADO HOSPITAL) Mogi, Melati Rosaline Michaella; Yuliaty, Farida; Rasyid, Renaldi Prasetya Nagar; Kosasih, Kosasih; Nugroho, Taufan
HEARTY Vol 14 No 1 (2026): FEBARURI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v14i1.21035

Abstract

Organizational commitment is part of an effort or initiative from within an individual to the maximum to survive, work hard, and have confidence in the goals of the organization. Employees as human resources who contribute to health services in hospitals. Therefore, employees contribute to determining the quality of services in hospitals. This study aims to analyze the implementation of organizational commitment, job satisfaction and employee performance at Hermana Lembean Hospital, Manado. This study uses a quantitative approach. The sample in this study amounted to 72 respondents. Data analysis used is descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis study on the implementation of organizational commitment, job satisfaction and employee performance of respondents gave a good assessment, there were still some shortcomings that must be considered for improvement. While the results of the verification study, the path analysis model showed that the path coefficient value between variables was positive and the indirect influence path coefficient value was greater than the direct influence (53.7%> 65.6%), meaning that the job satisfaction variable as an intervening variable was able to mediate the implementation variable of organizational commitment with employee performance variables.
ANALYSIS OF THE HOSPITAL MANAGEMENT INFORMATION SYSTEM IN IMPROVING THE QUALITY OF HEALTH CARE SERVICES AND EMPLOYEE PERFORMANCE (SURVEY STUDY AT BHAYANGKARA HOSPITAL LEVEL III MANADO) Litau, Natasya Anggreine; Yuliaty, Farida; Rasyid, Renaldi Prasetya Nagar; Kosasih, Kosasih; Rahmiyati, Ayu Laili
HEARTY Vol 14 No 1 (2026): FEBARURI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v14i1.21036

Abstract

Hospital management information system (HMIS) as one of the systems that plays a major role in the success of hospital documentation and services. This is because with the existence of an information technology system, it can help various organizational tasks run effectively and efficiently. The success of the implementation of HMIS should have a good impact on employee performance and service quality. This study aims to analyze the hospital management information system, health service quality and employee performance at Bhayangkara Hospital Level .III Manado. This study uses a quantitative approach. The sample in this study amounted to 78 respondents. Data analysis used is descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of the hospital management information system, health service quality and employee performance of respondents gave a good assessment, there were still some that needed to be improved. While the results of the verification study, the path analysis model showed that the path coefficient value between variables was positive and the indirect influence path coefficient value was greater than the direct influence (63.7%> 43.1%), meaning that the health service quality variable as an intervening variable was able to mediate the hospital information management system variable with employee performance variables.
ANALYSIS OF EMPLOYEE SATISFACTION TOWARDS WORK MOTIVATION AND ITS IMPLICATIONS ON THE QUALITY OF HEALTH SERVICES (SURVEY STUDY AT IBU ANAK CAHAYA SANGATTA HOSPITAL KALIMANTAN TIMUR) Maindoka, Regina Tirza; Yuliaty, Farida; Rasyid, Renaldi Prasetya Nagar; Paramarta, Vip; Nugroho, Taufan
HEARTY Vol 14 No 1 (2026): FEBARURI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v14i1.21037

Abstract

Human resources are crucial and inseparable from any organization, whether it be an institution or a hospital. Human resources are also key to determining the development of service quality, as assessed by performance. This study aims to analyze employee satisfaction, work motivation, and the quality of healthcare services at Cahaya Sangatta Maternity and Child Hospital, East Kalimantan. This study used a quantitative approach. The sample size consisted of 56 respondents. Data analysis used descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of employee satisfaction, work motivation, and healthcare service quality indicated good ratings from respondents, although several areas needed to be improved. Meanwhile, the verification study, based on the path analysis model, showed positive path coefficients between variables, and the indirect effect path coefficient was greater than the direct effect (66.3% > 53.9%), indicating that work motivation, as an intervening variable, is able to mediate employee satisfaction and healthcare service quality.
THE INFLUENCE OF MEDICAL SERVICE QUALITY AND TRUST ON LOYALTY WITH PATIENT SATISFACTION AS AN INTERVENING VARIABLE IN THE INPATIENT WARD OF BHAYANGKARA HOSPITAL BANJARMASIN Putriana Sitompul; Farida Yuliaty; Ayu Laili Rahmiyati; Kosasih; Vip Paramarta; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 1 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18611870

Abstract

This study aims to analyze the influence of medical service quality and trust on patient loyalty with patient satisfaction as an intervening variable in the inpatient ward of Bhayangkara Hospital Banjarmasin. Hospitals are required to consistently provide comprehensive healthcare services, maintain patient trust, and enhance the quality of their services in order to improve patient satisfaction. This research employed a quantitative approach. The sample of this study consisted of 78 patients at Bhayangkara Hospital Banjarmasin. Data analysis was carried out using descriptive analysis and verification analysis with path analysis. The findings reveal that service quality and trust have a significant effect on improving patient satisfaction. Enhancements in service quality and trust can significantly contribute to higher levels of patient satisfaction. Service quality also has a significant effect on increasing patient loyalty, indicating that improved service quality can significantly foster greater patient loyalty. However, service quality and trust were found to have no direct significant effect on patient loyalty. Although improvements in service quality and trust may encourage higher patient loyalty, the effect was not statistically significant. Patient satisfaction demonstrated a significant influence on patient loyalty, suggesting that increased patient satisfaction can significantly enhance patient loyalty. Moreover, trust was shown to have a significant effect on patient loyalty when mediated by patient satisfaction. While improvements in trust may encourage greater loyalty through increased satisfaction, the effect was not statistically significant.
ANALYSIS OF TOTAL QUALITY MANAGEMENT (TQM) BY EMPLOYEES TOWARDS CONSTRUCTIVE IMPROVEMENT EFFORTS IN HOSPITAL Istahara; Abdul Gani Sidqi; Vip Paramarta; Farida Yuliaty; Kosasih; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The Emergency Department (ED) is a strategic service unit of hospitals with a high level of complexity and a significant potential for patient complaints if service quality is not optimally managed. Patient complaints not only reflect dissatisfaction but can also be utilized as a constructive effort for service quality improvement. This study aims to analyze the implementation of Total Quality Management (TQM) by employees toward constructive hospital efforts as measured through patient complaints in the Emergency Department of Sultan Imanuddin Regional General Hospital. This study employed a quantitative method with descriptive and verificative approaches. Data were collected through questionnaires distributed to ED staff and supported by patient complaint records, then analyzed using multiple linear regression analysis. The results indicate that both partially and simultaneously, TQM dimensions including customer focus, leadership, continuous improvement, employee involvement, process approach, and fact-based decision making have a significant effect on constructive hospital efforts. Proper implementation of TQM is proven to reduce the number of complaints and improve the quality of emergency services. This study concludes that consistent implementation of TQM is an important strategy in managing patient complaints as a means of continuous improvement and enhancement of hospital service quality.
THE EFFECT OF LEADPRENEURSHIP AND COMPETENCE ON EMPLOYEE PERFORMANCE (SURVEY STUDY PT. JASA DAN KEPARIWISATAAN JAWA BARAT, TOUR AND TRAVEL UNIT) Andityo Wahyu Juniarsyah; Sri Rochani Mulyani; Kosasih; Farida Yuliaty; Vip Paramarta; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

PT. Jaswita Jabar, which is a Regionally-Owned Enterprise (BUMD) engaged in tourism, property and business services. PT. Jaswita Jabar has a vision to become the largest and most trusted property and tourism company in West Java in 2025. To achieve this vision, it is necessary to have a planned and structured business management so that PT. Jaswita Jabar is ready to compete in an increasingly competitive industrial world. The method used in this study is a quantitative approach, with descriptive and verification analysis. The research sample is employees in the PT. Jaswita Jabar environment. The results of the study using multiple linear regression analysis, obtained a regression equation model Y = a + 0.835X1 + 0.606X2, showing a positive direction coefficient, meaning that every change in leadpreneurship and competence will improve employee performance. While the results of the hypothesis test show a significant influence of leadpreneurship and competence on employee performance both partially and simultaneously, where the p-value.
THE INFLUENCE OF BRAND IMAGE, TRUST, AND SERVICE QUALITY ON REVISIT INTENTION MEDIATED BY PATIENT SATISFACTION (CASE STUDY AT THE BHAYANGKARA HOSPITAL OF THE YOGYAKARTA SPECIAL REGION REGIONAL POLICE) Ahmad Syakur Banafif; Kosasih; Rulia; Etty Sofia Mariati Asnar; Farida Yuliaty; Vip Paramarta
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of Brand Image, trust, and service quality on patients’ revisit intention with patient satisfaction as a mediating variable at Bhayangkara Hospital, POLDA of the Special Region of Yogyakarta. The increasing competition among hospitals demands a comprehensive evaluation of the factors that shape patient loyalty. This research uses a quantitative approach with a survey method involving 250 patient respondents selected through purposive sampling. Data analysis was conducted using Partial Least Square (PLS) with SmartPLS 4 software. The findings show that Brand Image, trust, and service quality have a positive and significant effect on patient satisfaction and revisit intention. Patient satisfaction is also proven to mediate the relationship between the three independent variables and revisit intention, as indicated by p-values below 0.05. These results confirm that a positive hospital image, trust in the competence of medical staff, and superior service quality create a satisfying patient experience, thus encouraging revisit behavior. Theoretically, this study strengthens the conceptual model that satisfaction is a key element bridging patients’ perceptions and loyalty in the healthcare sector. Practically, the findings provide implications for hospital management to enhance the synergy between image management, trust-building, and service quality improvement to create sustainable patient satisfaction and retention.
The Impact of Service Innovation, Total Quality Management, and Technology Adoption on Competitiveness and Its Effects on the Performance of Third-Level Military Health Center Hospitals Yuliaty, Farida; Kosasih, Kosasih; Rosady, Faisal; Erlambang, Rio Yoga; Amin, Hayat
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.7099

Abstract

This study aims to examine the influence of service innovation, total quality management (TQM), and technology adoption on competitiveness and their subsequent impact on the performance of third-level military health center hospitals. A quantitative research approach was employed, using a survey method to collect data from hospital leaders and staff members. The data were analyzed using Structural Equation Modeling (SEM) to test the relationships among variables. The results indicate that service innovation, TQM, and technology adoption significantly enhance hospital competitiveness. Furthermore, competitiveness was found to mediate the relationship between these strategic factors and hospital performance. The findings highlight the strategic importance of fostering innovation, quality management, and technological integration to improve operational efficiency and service quality in military hospital settings.
The Influence of Incentives and Health Insurance on Teacher Performance at Islamic Elementary School Yuliaty, Farida; Kokasih, Kokasih; Harahap, Linda Rahmadhani; Wibisono, Fallery Setyaprawira; Rifal, Dwiki Indar; Amin, Nadia Arsita Usman
Scaffolding: Jurnal Pendidikan Islam dan Multikulturalisme Vol. 7 No. 2 (2025): Pendidikan Islam dan Multikulturalisme
Publisher : Institut Agama Islam Sunan Giri (INSURI) Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/scaffolding.v7i2.7791

Abstract

This study examines the impact of incentives and health insurance on teacher performance at Annurilah Islamic Elementary School located in Pantai Labu District, Deli Serdang Regency, North Sumatra. The research was motivated by teacher dissatisfaction with the current profit-sharing incentive system and unequal health insurance coverage. The study's purpose is to analyze how these factors influence teacher motivation and performance, identify the problems with the school's current systems, and provide recommendations for improvement. Using a quantitative approach with an associative-causal research design, the study collected primary data from all 33 teachers at the school via questionnaires. A simple linear regression analysis was used to test the hypothesis. The findings indicate that both incentives and health insurance have a significant and positive influence on teacher performance. However, the study also found that the school's ineffective and unfair system, which includes a non-transparent profit-sharing model for incentives and unequal health insurance coverage, can lead to dissatisfaction and negatively affect performance. The research suggests that while these factors can improve performance, their current implementation at the school hinders their effectiveness.
Co-Authors A Halim Aas Kurniasih Abdul Gani Sidqi Adang Haryaman Afira Febriani Surya Wijaya Ahmad Syakur Banafif Ahmad Syakur Banafif Alamsyah, Rifa Azizah Amalia, Nafrah Amelia, Anggi Amin, Hayat Amin, Nadia Arsita Usman Amry, Syamsul Anathasia, Sophiana Enjellin Andityo Wahyu Juniarsyah Andrian, Hendri Anggilia Yuliani Susanti Anggilia Yuliani Susanti Anita Reviana Ardyansyah, Mukhlas Ari Munandar Ari Tri Utami Arnovita, Dyah Kusuma Asidiki, Muhamad Ilham Asnar, Etty Sofia Marianti Asnar, Etty Sofia Mariati Assoc. Prof. Dr. Dr. H. Sumeidi Kadarisman, S.E., M.M Astrid Altaira Chandra Ayu Laili Rahmiati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Rindwita Indah Peanasari Bambang Sulistyo Beddu, Erniaty Bina Lauringga Andora Budiman, Rocky Fransiskus Budyawan Herijanto Candra Mizwar Carvalho Soares, Sebastiao Barreto de Chendra, Wijaya Johanes Chevi Wirawan Chevie Wirawan Chevy Wirawan Cindy Wulandari Octo Debi Irawan Dermawan, Diki Tri Bagus Devi Anggraini Dewi Kania, Dewi Dewi, Ni Putu Ayu Yusita Diana Pratiwi Didin Saepudin Didin Saepudin Dimas Ageng Prayogo Dimas Rifqi Djago, Y. Ony Djogo, Ony Dongoran, Haddan dr Agung Family, Joko Agung N Dramora Nepy Asmara Drs., M.M5, Fittiana Dwi Kartika Sari Eddi Supriadi Edi Kurnawan Edi Kurnawan Eka Purwanda Eka Purwanda Eka Purwanda Eka Purwanda Eka Purwanda, Eka Eliza Techa Fattima, Eliza Techa Enung Susilawati Erdi Maulana Erlambang, Rio Yoga Erwan Komara Etty Sofia Etty Sofia Etty Sofia Marianti Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Faisal Rosady Fajarini Fauzal Mulki, Kiki Feni Oktafiani Ferdiyan, Rendra Fergilius Nardi Wa’os Finny Redjeki Firda Nur Laila Firmansyah, M.Lutfi Firnando, Hendri Fitri Damayanti, Dian Fitri Sya’bandyah Fitri Sya’bandyah Fitriah Agustika Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fransiska Carmelia Subeno Frida, Nurjamali Desy Mulia Haddan D Haddan Dongoran Haddan Dongoran Hana Betel Kartina Harahap, Linda Rahmadhani Hardy, Sara Mustika Hendajany, Nenny Herdyansyah, Ridwan Hermansyah Hermansyah Hidayat, Mochammad Reza Hikma, Yusnita Ayu Hio, Aro Die I Gusti Nyoman Trianantha Jaya Imas Siti Masitoh Imran, Abdul Waris Indradewa, Rhian Indriani Indriani Islami , Ahkam Haqiqi Isnajati, Louisiani Mansoni Istahara Istahara Ivana Yolanda Iwan Prasetyo Jeanny Kathleen Hartini Jeanny Kathleen Hartini Juniar Rizqi, Rizal Kadarisman, Sumeidi Kalangi, Beauty Saskia Kartamihardja , Sobarna Kartamiharja, Sobarna Kartina, Hana Betel Klarita, Endy Liani Kokasih, Kokasih Kosasih Kosasih Kosasih Kosasih , Kosasih Kosasih Kosasih KOSASIH KOSASIH, KOSASIH Kosasih, K Kristina Boga Kumorowani, Riyan Putri Kurnawan, Edi Lestari P.R, Rachmi Lestari, Ayu Mey Litau, Natasya Anggreine Lopulalan, Jopie Julius Mahqfiroh, Juliatul Maindoka, Regina Tirza Malik, Rahadian Mandu, Jenne Manurung, Muranny Nurshyaliha Mariati Asnar, Etty Sofia Martini Viviana Maryani Thiolisda Simanjuntak Mega Rianita Kartika Megandhi Gusti Wardhana Mogi, Melati Rosaline Michaella Mubarok, Kamal Muhammad Rizki mulyani, sri rochani Murni, Detya Okti Mustoha, Mustoha Mutmainnah Mutmainnah Nasution, Musthofa Lutfi Nesda, Ajeng Setia Nina Risnawaty Nofiyanti, Ayu Lestari Nova Karlina Nugroho, Taufan Nunung Nuryani Nur Zaman Nurita, Dewanti Putri Nurmartiani, Erika Nursoffa, Idris Palittin, Normayanti Pandu Lesmana Paramartha, Vip Prambudi Rukmono Prasetianto, Wisnu Pratama, Yudhistira Anugerah Pratiwi, Ema Vika Prof. Dr. VIP Paramarta Purnama, Engga Puspa Wulandari Putra, Agung Manik Septiana Putri, Anak Agung Istri Inten Sivaratri Putriana Sitompul Qodariyah, Yuli Raden Partinah Raden Ricky Agusiady T S Raden Ricky Agusiady T.S. Rahadian Malik Rahmasari, Herisa Ramadani, Ramadani Rasyid, Renaldi Prasetya Nagar Ricky Agusiady Ridwan Herdyansyah Rifal, Dwiki Indar Rini Hastuti Rudianto, Yanto Rukhiyat Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rulia Rulia , Rulia Rulia Rulia Rulia, Rulia Rullia Ruriyansi Saepudin, Didin Santi Sandra Santika, Made Saragih, Erick Gustaf Hamonangan Sari, Dwi Kartika Satria, Alfan Shidayatri, Herwidhiyah Siagian, Farida Chrisfina Sidik, Muhamad Sidqi, Abdul Gani Sikki, Nurhaeni Sikki, Nurhaini Siregar, Sadrak Sisko, Michael Sobarna Sobarna Kartamihardja Sobarna Kartamihardja Sobarna Kartamiharja Sony Tian Dhora Sri Rochani Sri Rochani Mulyani Sugiyarti Sugiyarti, Sugiyarti Suharsono, Teguh Nurhadi Suharsono, Teguh Nurhadi Sumeidi Kadarisman Sumeidi Kadarisman Suryana, Hari Suryana, Nia Susanti, Anggilia Yuliani Sya’bandyah, Fitri Syahidin , Rukhiyat Syahidin, Rukhiyat Syahrial Hidayat Syamsul Bahri Syarah Oktrissyanti Syarifah Asmawati Tatang Sudrajat Taufan Nugroho Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Teguh Nurhadi Suharsono Thungari, Grace Imelda Tia Ariani Salsabila Tia Ariani Salsabila Ulina, Marta Utojo, Widjadjanti Utojo, Widjajanti Utoyo, Widjajanti Verianto Vip Paramarta Vip Paramarta Vip Pramarta Vip Pramarta Vip. Paramarta Wahid, Ayi Wahid, Deden Abdul Wahyu Saputra Wantias, Isni Wibisono, Fallery Setyaprawira Widjajanti Utojo Widya Pratiwi Wienanda, Andreas Klemens Wirawan, Chevi Wirawan, Chevie Y. Ony Djogo Yacobus, Danny Jaya Yayuk Dwi Nenda, Ligar Yessica Febriany Yuana Cita Adhyaksa Putri Yudhan Triyana Yusnita Ayu Hikma Yusup Erisyadi Yuwono, Ismanto Zaenal Aripin Zakaria Kuswara