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Farida Yuliaty
Universitas Sangga Buana
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THE EFFECT OF ADAPTABILITY, WORKLOAD, AND COMPENSATION ON THE TURNOVER INTENTIONS OF GENERATION Z EMPLOYEES IN BALIKPAPAN CITY Hamidah; Kosasih; Sumeidi Kadarisman; Sobarna Kartamihardja; Farida Yuliaty
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 6 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

This study examines the effects of adaptability, workload, and compensation on Generation Z employees' turnover intention in Balikpapan City, East Kalimantan. A quantitative explanatory survey was conducted involving 187 respondents selected through purposive sampling. Data were collected using a Likert-scale questionnaire and analyzed using multiple linear regression with IBM SPSS. Descriptive results indicate that adaptability was rated good (mean = 3.864), workload was relatively low (mean = 2.304), compensation was rated good (mean = 3.66), and turnover intention was low (mean = 2.205). Adaptability had no significant partial effect on turnover intention (t = 1.018; p = 0.310). Workload had a positive and significant effect (t = 6.672; p < 0.001), whereas compensation had a negative and significant effect (t = -4.327; p < 0.001). Simultaneously, the three predictors significantly explained turnover intention (F = 61.756; p < 0.001), with R² = 0.503. The findings highlight workload management and compensation design as central retention mechanisms for Generation Z employees, while adaptability appears to function more as a personal resource than as a direct determinant of turnover intention.
The Influence of Speed of Service Time, Officer Competence, Facilities and Infrastructure on Service Quality and Its Impact on Customer Satisfaction(Study on Services at the Jambi Provincial Health Laboratory Center) Rendra Ferdiyan; Farida Yuliaty; Rulia
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 5 (2024): JESOCIN - April
Publisher : Organisasi Masyarakat Kreatif Indonesia Emas

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Abstract

This study aimed to analyze the direct and indirect effects of the speed of service time, the competence of officers, and facilities and infrastructure on customer satisfaction which was mediated by service quality. The research was conducted at the Technical Services Unit of Jambi Provincial Health Laboratory Center. The populations in this study were customers who used services at the Technical Services Unit of Jambi Provincial Health Laboratory Center. The sample in this study was selected using the accidental sampling method, which were service users of Technical Services Unit of Jambi Provincial Health Laboratory Center whom were met by researchers randomly. In this research, data analysis used the Partial Least Square (PLS) approach. The research results showed that: speed of service time, and facilities and infrastructure had a direct influence on service quality and customer satisfaction, while officer competency had a direct influence on service quality but has no direct influence on customer satisfaction. Meanwhile, speed of service time and officer competency had indirect influence on customer satisfaction which was mediated by service quality, while facilities and infrastructure did not have indirect influence on customer satisfaction which was mediated by service quality.
Pengaruh Akreditasi Fasilitas Kesehatan dan Kepemimpinan Transformasional terhadap Mutu Pelayanan melalui Budaya Keselamatan Pasien Davin Takaryanto; Kosasih; Etty Sofia Mariati Asnar; Vip Paramarta; Farida Yuliaty
Indonesian Health Journal Vol. 5 No. 3 (2026): Indonesian Health Journal
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/ihj.v5i3.929

Abstract

Mutu pelayanan kesehatan merupakan luaran utama yang mencerminkan keberhasilan integrasi struktur dan proses organisasi, khususnya pada layanan kardiovaskular yang menuntut penanganan cepat dan aman. Penelitian ini bertujuan menganalisis pengaruh akreditasi fasilitas kesehatan dan kepemimpinan transformasional terhadap mutu pelayanan, baik secara langsung maupun melalui budaya keselamatan pasien sebagai variabel mediasi. Penelitian menggunakan pendekatan kuantitatif dengan desain potong lintang dan analisis Partial Least Squares–Structural Equation Modeling (PLS-SEM). Sampel ditetapkan melalui total sampling terhadap seluruh tenaga kesehatan Klinik Utama Jantung Hasna Medika Bandung (n=46). Data dikumpulkan menggunakan kuesioner skala Likert lima poin dan dianalisis dengan SmartPLS melalui evaluasi model pengukuran, model struktural, dan pengujian hipotesis dengan bootstrapping 5.000 subsampel. Hasil menunjukkan akreditasi fasilitas kesehatan (B=0,528; p<0,001) dan kepemimpinan transformasional (B=0,334; p=0,028) berpengaruh signifikan terhadap budaya keselamatan pasien. Budaya keselamatan pasien berpengaruh paling kuat terhadap mutu pelayanan (B=0,602; p<0,001). Akreditasi berpengaruh langsung terhadap mutu pelayanan (B=0,366; p<0,001) sekaligus tidak langsung melalui budaya keselamatan pasien (B=0,318; p=0,004), menunjukkan mediasi parsial. Sebaliknya, kepemimpinan transformasional tidak berpengaruh langsung (B=0,007; p=0,941) tetapi berpengaruh tidak langsung secara signifikan (B=0,201; p=0,020), menunjukkan mediasi penuh. Budaya keselamatan pasien terbukti menjadi mekanisme sentral yang menghubungkan tata kelola mutu dan kepemimpinan dengan mutu pelayanan. Klinik disarankan memperkuat program budaya keselamatan pasien dan pengembangan kepemimpinan yang terinternalisasi hingga tingkat unit operasional.
Analisis Implementasi Antrian Online (SIMANTEP) terhadap Efektivitas Pelayanan Rawat Jalan dan Mutu Pelayanan Rumah Sakit (Studi pada RSUD Pemangkat, Kabupaten Sambas) Rindayani Oktavia Harahap; Farida Yuliaty; Ayu Laili Rahmiyati
Journal of Economics and Management Scienties Volume 9 No. 1, December 2026 (Accepted)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v9i1.579

Abstract

Penelitian ini bertujuan menganalisis pengaruh implementasi Sistem Informasi Antrian Online (SIMANTEP) terhadap efektivitas pelayanan rawat jalan serta implikasinya terhadap mutu pelayanan rumah sakit di RSUD Pemangkat, Kabupaten Sambas. Penelitian menggunakan pendekatan kuantitatif dengan desain asosiatif kausal terhadap 105 pasien rawat jalan yang dipilih melalui purposive sampling, dan data diolah menggunakan analisis jalur berbantuan SPSS. Hasil penelitian menunjukkan bahwa Implementasi SIMANTEP berpengaruh positif dan signifikan terhadap Efektivitas Pelayanan Rawat Jalan (koefisien jalur = 0,810; p < 0,05), dan Efektivitas Pelayanan Rawat Jalan berpengaruh positif dan signifikan terhadap Mutu Pelayanan Rumah Sakit (koefisien jalur = 0,770; p < 0,05). Pengaruh langsung Implementasi SIMANTEP terhadap Mutu Pelayanan Rumah Sakit lebih kecil namun tetap signifikan (koefisien jalur = 0,150; p < 0,05). Uji Sobel (Z = 7,525 > 1,96) mengonfirmasi bahwa Efektivitas Pelayanan Rawat Jalan memediasi secara parsial pengaruh Implementasi SIMANTEP terhadap Mutu Pelayanan Rumah Sakit, dengan pengaruh total sebesar 77,3%. Penelitian ini menyimpulkan bahwa peningkatan mutu pelayanan rumah sakit tidak cukup hanya mengandalkan digitalisasi antrean, tetapi harus dibarengi penguatan efektivitas proses pelayanan rawat jalan secara nyata.
Co-Authors Aas Kurniasih Abd Halim Abdul Gani Sidqi Adang Haryaman Ade Armada Sutedja Adellia Megasari Adhwa Diacinta Afira Febriani Surya Wijaya Afri Ahya Suardi Ahadi, Rosari Zakia Ahmad Syakur Banafif Alamsyah, Rifa Azizah Aldirafi Gani Alfan Satria Amelia, Anggi Amin, Hayat Amin, Nadia Arsita Usman Amry, Syamsul Anak Agung Istri Agung Srila Nataswari Anathasia, Sophiana Enjellin Andityo Wahyu Juniarsyah Andrian, Hendri Anggilia Yuliani Susanti Anita Reviana Ardyansyah, Mukhlas Ari Munandar Ari Tri Utami Arnovita, Dyah Kusuma Aryani Kusuma Mukti Asidiki, Muhamad Ilham Asnar, Etty Sofia Marianti Asnar, Etty Sofia Mariati Ayu Kezia Walean Ayu Laili Rahmiati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Lali Rahmiyati ayunasihin2@gmail.com Rahmiyati Bambang Sulistyo Bayu Kharisma Beddu, Erniaty Bina Lauringga Andora Budiman, Rocky Fransiskus Bunga Aulya Rahmi Candra Mizwar Carvalho Soares, Sebastiao Barreto de Celine Yinnie Chendra, Wijaya Johanes Chevi Wirawan Chevie Wirawan Chevy Wirawan Christine Dianne Sumarauw Cindy Wulandari Octo Cristine Triana Jimah Dana Puspita Putri Anggun Sari Dara Meutia Ayu Febrina Davin Takaryanto Dean Joshua Dotulong Debi Irawan Dermawan, Diki Tri Bagus Detya Okti Murni Dewanti Putri Nurita Dewi Kania, Dewi Diana Pratiwi Didin Saepudin Didin Saepudin Dimas Ageng Prayogo Dimas Rifqi Dita Anggraini Oktaviana Djogo, Ony Dongoran, Haddan dr Agung Family, Joko Agung N Dramora Nepy Asmara Dwi Kartika Sari Eddi Supriadi Edi Kurnawan Edi Kurnawan Eka Purwanda Eka Purwanda Eka Purwanda Eka Purwanda Eka Purwanda, Eka Eliza Techa Fattima Erlambang, Rio Yoga Erna Kena Etty Sofia Etty Sofia MA Etty Sofia Marianti Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Fahmi Abdullah Kusyanto Faisal Rosady Fajarini Fauzal Mulki, Kiki Febrialita Twiceandaru Fendy Aprilian Pamungkas Fergilius Nardi Wa’os Firda Nur Laila Firnando, Hendri Fitri Sya’bandyah Fitri Sya’bandyah Fitriah Agustika Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fransisca Intan Marulita Fransiska Carmelia Subeno Gandhes Putri Dwikijayanti Haddan D Haddan Dongoran Hamidah Hana Betel Kartina Harahap, Linda Rahmadhani Hardy, Sara Mustika Hendajany, Nenny Herdyansyah, Ridwan Herisa Rahmasari Hermansyah Hermansyah Hidayat, Mochammad Reza Hikma, Yusnita Ayu Hio, Aro Die I Gusti Nyoman Trianantha Jaya I Ketut Dian Lanang Triana Imas Siti Masitoh Imran, Abdul Waris Indah Nur Fadillah Indradewa, Rhian Indriani Indriani Irene Olivia Salim Islami , Ahkam Haqiqi Istahara Ivana Yolanda Ivanda Rian Pratama Iwan Prasetyo Jeanny Kathleen Hartini Kadarisman, Sumeidi Kalangi, Beauty Saskia Kartamihardja , Sobarna Kartamiharja, Sobarna Kartina, Hana Betel Klarita, Endy Liani Kokasih, Kokasih Kosasih Kosasih Kosasih , Kosasih Kosasih . KOSASIH KOSASIH, KOSASIH Kosasih, K Kristina Boga Kumorowani, Riyan Putri Kurnawan, Edi Lestari P.R, Rachmi Lestari, Ayu Mey Litau, Natasya Anggreine Lopulalan, Jopie Julius Louisiani Mansoni Isnajati M Khoerudin Mahqfiroh, Juliatul Maindoka, Regina Tirza Malik, Rahadian Mandu, Jenne Manurung, Muranny Nurshyaliha Marta Ulina Martini Viviana Maryani Thiolisda Simanjuntak Mega Rianita Kartika Megandhi Gusti Wardhana Michael Sisko Mogi, Melati Rosaline Michaella Mubarok, Kamal Muhamad Ilham Asidiki Muhammad Rizki mulyani, sri rochani Musdarmawan Musthofa Lutfi Nasution Mustoha, Mustoha Mutmainnah Mutmainnah Nasution, Musthofa Lutfi Natasabila Nesda, Ajeng Setia Ni Putu Emy Darma Yanti Ni Putu Intan Sri Maharani Nina Risnawaty Novi Elvrina Nugroho, Taufan Nunung Nuryani Nur Zaman Nurjamali Desy Mulia Frida Nurmartiani, Erika Nursoffa, Idris Olga Fanny Tantiwi Nurdin Palittin, Normayanti Pandu Lesmana Paramartha, Vip Prambudi Rukmono Prasetianto, Wisnu Pratama, Yudhistira Anugerah Pratiwi, Ema Vika Purnama, Engga Puspa Wulandari Putri, Anak Agung Istri Inten Sivaratri Qodariyah, Yuli Rahadian Malik Rahadian Malik Rahmi Rachmawati Sari Ramadani, Ramadani Rasyid, Renaldi Prasetya Nagar Rendra Ferdiyan Ricky Agusiady Ridwan Herdyansyah Rifal, Dwiki Indar Rindayani Oktavia Harahap Rini Hastuti Riris Liani Risal Wintoko Rita Sulastini Rizal Juniar Rizqi Rizki Tomi Resna Suhendar Rosalina Cesilia Rudianto, Yanto Rukhiyat Rukhiyat Rukhiyat Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rulia Rulia Rulia Rulia , Rulia Rulia Rulia Rulia Rulia Rulia, Rulia Rullia Ruriyansi Santi Sandra Santika, Made Saragih, Erick Gustaf Hamonangan Sari, Dwi Kartika Satria Dharma Setiawan Satria, Alfan Sebastião Amaral Shidayatri, Herwidhiyah Shiela Stefani Shiela Siagian, Farida Chrisfina Sidik, Muhamad Sidqi, Abdul Gani Sikki, Nurhaeni Sikki, Nurhaini Siregar, Sadrak Sisko, Michael Siti Darmiani Sitti Nurhastiawati Sobarna Sobarna Kartamihardja Sobarna Kartamihardja Sobarna Kartamiharja Sony Tian Dhora Sri Rochani Sri Rochani Mulyani Sugiyarti Sugiyarti, Sugiyarti Suharsono, Teguh Nurhadi Suharsono, Teguh Nurhadi Sumeidi Kadarisman Sumeidi Kadarisman Suryana, Hari Suryana, Nia Susanti, Anggilia Yuliani Susanto Saray Sya’bandyah, Fitri Syahidin , Rukhiyat Syahidin, Rukhiyat Syahidin, Rukhiyat Syahrial Hidayat Syamsul Bahri Syamsul Bahri Syarah Oktrissyanti Syarifah Asmawati Tatang Sudrajat Taufan Nugroho Taufan Nugroho Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Theodora Dona Mila Thungari, Grace Imelda Tia Ariani Salsabila Tia Ariani Salsabila Tri Utami, Ari Utojo, Widjadjanti Utojo, Widjajanti Utoyo, Widjajanti Verianto Vip Paramarta Vip Paramarta Vip Paramarta, Sobarna Kartamihardja Vip Paramata Vip Pramarta Vip. Paramarta Wahid, Deden Abdul Wahyu Saputra Wanda Fatresia Wantias, Isni Wibisono, Fallery Setyaprawira Widiyah Darmawan Widjajanti Utojo Widjajanti Utoyo Widya Nurjannah Widya Pratiwi Wienanda, Andreas Klemens Wirawan, Chevi Wirawan, Chevie Y. Ony Djago Yacobus, Danny Jaya Yayuk Dwi Nenda, Ligar Yessica Febriany Yudhan Triyana Yudhistira Anugerah Pratama Yulianti Yusnita Ayu Hikma Yuwono, Ismanto Yuyun Yuniarsih Zaenal Aripin Zakaria Kuswara Zenna Zhahirah Wibowo