Article Per Year (5 Year)
p-Index From 2021 - 2026
20.61
P-Index
This Author published in this journals
All Journal Jurnal Manajemen Terapan dan Keuangan Ekonomikawan : Jurnal Ilmu Ekonomi dan Studi Pembangunan MIX : Jurnal Ilmiah Manajemen Jurnal Manajemen Kesehatan Indonesia Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Manajemen Informasi dan Administrasi Kesehatan Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) JURNAL PENDIDIKAN TAMBUSAI Hearty : Jurnal Kesehatan Masyarakat JURNAL MANAJEMEN BISNIS JEMPER (Jurnal Ekonomi Manajemen Perbankan) Majalah Ilmiah Bijak Jurnal Review Pendidikan dan Pengajaran (JRPP) JURNAL EKSBIS SCAFFOLDING: Jurnal Pendidikan Islam dan Multikulturalisme Syntax Idea Dinasti International Journal of Education Management and Social Science Al-Kharaj: Journal of Islamic Economic and Business PREPOTIF : Jurnal Kesehatan Masyarakat Community Engagement and Emergence Journal (CEEJ) Jurnal Riset Akuntansi Kontemporer Jurnal Ners TECHNO-SOCIO EKONOMIKA jurnal syntax admiration Jurnal Scientia Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Khazanah Intelektual Jurnal Promotif Preventif Jurnal Nasional Manajemen Pemasaran dan SDM Jurnal Kesehatan Tambusai Jurnal Kesehatan Saintika Meditory Jurnal Pengabdian kepada Masyarakat Komitmen : Jurnal Ilmiah Manajemen JURNAL ILMIAH GLOBAL EDUCATION Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Kompleksitas: Jurnal Ilmiah Manajemen, Organisasi, dan Bisnis Action Research Literate (ARL) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) International Journal of Science and Society (IJSOC) EKONOMIKA45 AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Jurnal Locus Penelitian dan Pengabdian Media Bina Ilmiah Jurnal Manajemen dan Bisnis Journal of Management and Administration Provision Journal of Public Representative and Society Provision Jurnal Indonesia Sosial Sains Journal of Artificial Intelligence and Digital Business Indonesian Research Journal on Education Innovative: Journal Of Social Science Research Paradoks : Jurnal Ilmu Ekonomi Amkop Management Accounting Review (AMAR) Journal of Economics and Management Scienties Jurnal manajemen informasi kesehatan INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Blantika : Multidisciplinary Journal IIJSE Kriez Academy Jesocin : Journal of Jabar Economic Society Networking Forum Jesocin : Journal of Economics, Accounting, Business, Management, Engineering and Society Al-Ihtiram: Multidisciplinary Journal of Counseling and Social Research Jurnal Penelitian Pendidikan Indonesia Adpebi International Journal of Multidisciplinary Sciences Jurnal Inspirasi Ilmu Manajemen Jurnal Digital Bisnis, Modal Manusia, Marketing, Entrepreneurship, Finance, & Strategi Bisnis Jurnal Akademika Baiturrahim Jambi Malahayati International Journal of Nursing and Health Science Jurnal Cendekia Ilmiah Jurnal Ekonomi, Manajemen, Akuntansi International Journal of Digital Marketing Science Ekonosfera: Jurnal Ekonomi, Akuntansi, Manajemen, Bisnis dan Teknik Global Paradigma: Jurnal Filsafat, Sains, Teknologi, dan Sosial Budaya Jurnal Simki Economic
Farida Yuliaty
Universitas Sangga Buana
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Other

Published : 171 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 171 Documents
Search

 12   13   14   15   16 
Analisis Komunikasi, Motivasi, dan Lingkungan Kerja Melalui Kepuasan Kerja Terhadap Kinerja Pegawai di Instalasi Pelayanan Private Rumah Sakit Wahidin Sudirohusodo Makassar Fransiska Carmelia Subeno; Zaenal Aripin; Rukhiyat Syahidin; Kosasih Kosasih; Vip Paramarta; Farida Yuliaty
Jurnal Ners Vol. 9 No. 4 (2025): OKTOBER 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i4.50577

Abstract

Penelitian ini bertujuan menganalisis pengaruh komunikasi internal, motivasi, serta lingkungan kerja terhadap kinerja karyawan, dengan menempatkan kepuasan kerja sebagai variabel antara. Latar belakang masalahnya adalah Instalasi Pelayanan Private RS Wahidin Sudirohusodo Makassar, yang seharusnya menjadi layanan unggulan untuk meningkatkan reputasi dan pendapatan, justru belum mencapai target kontribusi keuangan dan tingkat kepuasan pasien, suatu kesenjangan yang perlu dikaji dari perspektif faktor internal SDM. Data berupa kuesioner yang dikumpulkan dengan menggunakan skala likert yang diberikan kepada 70 pegawai dari berbagai level jabatan, ditambah wawancara terbatas dan kajian dokumen laporan kinerja. Metode analisis jalur digunakan untuk menginvestigasi pengaruh langsung dan tidak langsung dari komunikasi internal, motivasi, lingkungan kerja, kepuasan kerja, dan kinerja. Hasil penelitian mengungkapkan bahwa pegawai yang memiliki motivasi kuat dan berada dalam lingkungan kerja yang nyaman menunjukkan peningkatan kinerja yang signifikan, yang terlihat dari produktivitas, mutu layanan, serta rasa puas dalam bekerja. Sebaliknya, komunikasi internal belum berdampak substansial terhadap peningkatan tersebut. Berdasarkan temuan itu, rekomendasi praktis yang paling prioritas adalah fokus pada dua hal peningkatan motivasi pegawai lewat program pengakuan dan pelatihan, serta penciptaan lingkungan kerja yang lebih produktif. Sistem komunikasi internal yang masih belum optimal juga harus diperbaiki, karena mustahil mengharapkan peningkatan kinerja layanan premium di instalasi ini tanpa pembenahan ketiga aspek tersebut.
Analisis Faktor-Faktor Kualitas Pelayanan Terhadap Kepuasan Pasien di UPT Puskesmas Rumbia Kabupaten Jeneponto Sulawesi Selatan Mutmainnah Mutmainnah; Farida Yuliaty; Taufan Nugroho; Kosasih Kosasih; Ayu Laili Rahmiyati
Jurnal Ners Vol. 9 No. 4 (2025): OKTOBER 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i4.50722

Abstract

Latar belakang penelitian ini berangkat dari pentingnya kualitas pelayanan kesehatan sebagai faktor penentu kepuasan pasien, terutama pada fasilitas layanan primer seperti Puskesmas. Tingkat kepuasan pasien sangat dipengaruhi oleh persepsi terhadap dimensi kualitas pelayanan, meliputi bukti fisik, keandalan, ketanggapan, jaminan, dan empati. Tujuan penelitian ini adalah untuk mengetahui tingkat kualitas pelayanan di UPT Puskesmas Rumbia serta menganalisis pengaruh masing-masing dimensi baik secara parsial maupun simultan terhadap kepuasan pasien. Metode yang digunakan adalah penelitian deskriptif dengan pendekatan kuantitatif. Populasi penelitian berjumlah 14.211 pasien, dengan sampel 99 responden yang ditentukan melalui rumus Slovin dan teknik purposive sampling. Data diperoleh melalui kuesioner, wawancara mendalam, dan observasi, kemudian dianalisis menggunakan uji validitas, reliabilitas, serta uji asumsi klasik. Analisis data dilakukan dengan regresi linier berganda, didukung uji simultan (F-test), uji parsial (t-test), dan koefisien determinasi (R²). Kesimpulan penelitian menunjukkan bahwa dimensi bukti fisik, keandalan, ketanggapan, dan jaminan berpengaruh positif signifikan terhadap kepuasan pasien, sedangkan empati berpengaruh negatif namun signifikan. Secara simultan, kelima dimensi kualitas pelayanan memberikan pengaruh yang sangat kuat dengan nilai R Square sebesar 0,908, yang berarti 90,8% variasi kepuasan pasien dijelaskan oleh kualitas pelayanan. Saran penelitian ini adalah agar pihak UPT Puskesmas Rumbia terus meningkatkan standar kualitas pelayanan, terutama dalam aspek empati yang masih menunjukkan pengaruh negatif, dengan memperkuat komunikasi interpersonal, kepekaan emosional, dan perhatian terhadap kebutuhan individual pasien.
Pengaruh Bauran Pemasaran Jasa Pelayanan (Marketing Mix) Terhadap Loyalitas Pasien di Klinik Gigi Family Dental Care Daerah Bandung Wilayah Leuwipanjang, Buah Batu, Cibeureum dan Soreang Ari Munandar; Kosasih Kosasih; Vip Paramarta; Farida Yuliaty; Rukhiyat Syahidin
Jurnal Ners Vol. 10 No. 1 (2026): JANUARI 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v10i1.51745

Abstract

This study aims to analyze the effect of the marketing mix of products, prices, promotions, places, people, processes, and physical evidence on patient loyalty at the Family Dental Care dental clinic in the Bandung area of Leuwipanjang, Buah Batu, Cibeureum, and Soreang. The marketing mix can be used as a marketing strategy to facilitate the clinic's or health service provider's marketing objectives. This study employs a survey method with a descriptive and verifiable approach. The sample used in this study consists of patients who visited the Family Dental Care dental clinic in the Bandung region, specifically in the areas of Leuwipanjang, Buah Batu, Cibeureum, and Soreang, with a total sample size of 384 respondents. The analysis used includes descriptive analysis and verifiable analysis using multiple linear regression. Result. The results of the descriptive analysis, when depicted using a continuum line, show that the marketing mix aspects of product, promotion, people, and physical evidence are rated as “Good to Very Good.” Meanwhile, the marketing mix aspect of place is rated as “Good.” The marketing mix aspects of price, process, and patient loyalty are rated as “Very Good,” which requires improvement and evaluation in order to address the shortcomings that have been identified. Meanwhile, the results of the confirmatory analysis using multiple linear regression analysis obtained from the regression equation are as follows: Y = -0.103 + 0.027X₁ + 0.364X₂ + 0.085X₃ + 0.375X₄ + 0.121X₅ – 0.097X₆ + 0.012X₇. The results of the multiple linear regression analysis indicate that the physical evidence variable contributes the least to patient loyalty compared to the other variables. In contrast, the process variable demonstrates that each increase in patients perception of the process factor leads to a decrease in patient loyalty by –0.097. Conclusion. The results of the hypothesis test using the t-test (paired) found that the product marketing mix and physical evidence variables did not have a significant effect on patient loyalty, while the price, promotion, place, and people marketing mix variables had a positive and significant effect on patient loyalty. Additionally, the process marketing mix variable had a negative and significant effect on patient loyalty. For the F test (simultaneous), the variables of product marketing mix, price, promotion, place, people, process, and physical evidence have a positive and significant effect on patient loyalty with a calculated F value > table F value (390.20 > 2.395).
Systematic Review: Tantangan Penerapan Telemedicine dalam Peningkatan Akses Pelayanan Kesehatan Pasca Pandemi Covid-19 Di Indonesia Martini Viviana; Kosasih Kosasih; Farida Yuliaty; Vip Pramarta
Jurnal Ners Vol. 10 No. 1 (2026): JANUARI 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v10i1.51797

Abstract

Telemedicine telah menjadi inovasi strategis yang berperan penting dalam memperluas akses pelayanan kesehatan di seluruh Indonesia, terutama setelah pandemi COVID-19 yang mempercepat transformasi digital di sektor kesehatan. Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis tantangan utama dalam penerapan telemedisin guna meningkatkan aksesibilitas layanan kesehatan di seluruh negeri. Penelitian ini menggunakan metode systematic literature review dengan pendekatan PRISMA, menggunakan sumber literatur dari basis data seperti ProQuest, PubMed, dan Elsevier Science Direct. Pencarian dilakukan dengan kata kunci “Telemedicine Challenges in Indonesia after the COVID-19 Pandemic,” “Telemedicine Implementation in Indonesia,” dan “Telemedicine Infrastructure.”Hasil kajian menunjukkan terdapat lima dimensi utama tantangan, yaitu: (1) keterbatasan infrastruktur digital dan konektivitas, terutama di wilayah terpencil dan perbatasan; (2) rendahnya literasi dan kesiapan digital di kalangan tenaga kesehatan maupun masyarakat; (3) kerangka hukum dan regulasi yang belum memadai terkait perlindungan data dan akuntabilitas; (4) belum terintegrasinya pembiayaan telemedisin dalam sistem Jaminan Kesehatan Nasional (JKN); serta (5) resistensi sosial-budaya dan rendahnya kepercayaan masyarakat terhadap layanan kesehatan digital.Untuk mengatasi hambatan-hambatan tersebut, diperlukan kolaborasi yang kuat antara pemerintah, institusi kesehatan, dan masyarakat melalui peningkatan infrastruktur, pelatihan tenaga kerja, reformasi regulasi yang adaptif, serta edukasi publik yang berkelanjutan. Dengan upaya tersebut, telemedisin dapat menjadi pilar berkelanjutan dalam membangun sistem pelayanan kesehatan nasional yang inklusif, efisien, dan berkeadilan di Indonesia.
Pengaruh Budaya Organisasi, Disiplin Kerja dan Motivasi Kerja Terhadap Kinerja Pegawai di Kantor Bkpsdm Kabupaten Belitung Syarah Oktrissyanti; Kosasih Kosasih; Farida Yuliaty; Sumeidi Kadarisman; Vip Paramarta
Jurnal Ners Vol. 10 No. 1 (2026): JANUARI 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v10i1.52356

Abstract

Badan Kepegawaian dan Pengembangan Sumber Daya Manusia (BKPSDM) Kabupaten Belitung berperan dalam mengelola dan meningkatkan kompetensi Aparatur Sipil Negara (ASN) guna mendukung terwujudnya tata kelola pemerintahan yang efektif, efisien, dan berintegritas. Meskipun memiliki peran strategis, lembaga ini masih menghadapi berbagai tantangan, seperti kesenjangan kinerja antar pegawai, rendahnya tingkat inovasi, serta perbedaan motivasi kerja yang cukup mencolok. Kinerja ASN dipengaruhi oleh sejumlah faktor utama, yaitu budaya organisasi, kedisiplinan dalam kerja, dan motivasi, di mana motivasi berperan sebagai variabel mediasi yang memperkuat budaya organisasi dan disiplin kerja terhadap kinerja pegawai. Penelitian ini bertujuan untuk menganalisis kondisi aktual budaya organisasi, kedisiplinan, motivasi, serta kinerja pegawai di lingkungan BKPSDM Kabupaten Belitung, serta menguji hubungan langsung dan tidak langsung antarvariabel tersebut. Pendekatan penelitian adalah deskriptif kuantitatif dengan teknik pengumpulan data melalui observasi dan pemberian kuesioner kepada responden yang telah ditentukan. Data yang diperoleh kemudian dianalisis menggunakan analisis deskriptif dan regresi linier berganda untuk menguji hubungan antarvariabel secara empiris. Hasil penelitian menunjukkan bahwa secara umum budaya organisasi, kedisiplinan, motivasi, dan kinerja pegawai berada dalam kategori baik, meskipun masih diperlukan peningkatan pada aspek motivasi berprestasi dan konsistensi disiplin kerja. Analisis lebih lanjut mengungkapkan bahwa budaya organisasi memiliki pengaruh positif dan signifikan terhadap motivasi dan kinerja pegawai, baik secara langsung maupun tidak langsung. Sebaliknya, disiplin kerja tidak memberikan pengaruh signifikan terhadap motivasi maupun kinerja pegawai. Sementara itu, motivasi kerja terbukti menjadi faktor yang berperan besar dalam kinerja pegawai secara menyeluruh dan berkelanjutan.
The Influence of Knowledge on Performance Mediated by Human Resources in Micro, Small, and Medium Enterprises (MSMEs) Supriadi, Eddi; Paramarta, Vip; Kosasih, Kosasih; Yuliaty, Farida
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5080

Abstract

Micro, Small, and Medium Enterprises (MSMEs) in West Java face significant challenges in sustaining their operations amidst digital disruption and increasing market uncertainty. In this environment, knowledge is no longer merely an informational asset but a strategic driver of efficiency, innovation, and customer satisfaction. However, the strategic value of knowledge cannot be fully realized without the support of high quality human resources (HR) capable of interpreting, managing, and applying it in day-to-day business activities. This study aims to examine the influence of knowledge on MSME performance, with HR quality as a mediating variable. Employing a quantitative approach and Partial Least Squares Structural Equation Modeling (PLS-SEM), data were collected from 93 MSME actors in West Java. The findings reveal that both knowledge and human resource quality significantly influence MSME performance, both directly and indirectly. These results underscore that knowledge management when grounded in capable human resources is a critical strategy for driving competitiveness and sustainable growth among MSMEs in the era of digital transformation.
Determinants That Influence the Implementation of Generic Open Source Management Information System Version 2 (SIMGOSV2) at Ryacudu Regional General Hospital Kotabumi Lampung Nofiyanti, Ayu Lestari; Kosasih, Kosasih; Malik, Rahadian; Paramarta, Vip; Nugroho, Taufan; Yuliaty, Farida
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 2 (2025): Dinasti International Journal of Education Management And Social Science (Decem
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i2.5592

Abstract

The implementation of the Generic Open Source Hospital Management Information System (SIMGOSV2) is essential to support effective and efficient healthcare services. However, challenges such as limited infrastructure, user resistance, and staff competencies remain significant barriers. This study aims to analyze the factors influencing the successful implementation of SIMGOSV2 at Ryacudu District Hospital, Kotabumi, Lampung. A quantitative survey approach was employed, involving 124 purposively selected respondents from a population of 180 employees. Data were collected through questionnaires and analyzed using multiple linear regression to examine the effects of human resource competence, managerial commitment, external factors, and technology on the successful implementation of SIMGOSV2. Findings indicate that human resource competence and managerial commitment significantly affect SIMGOSV2 implementation, while external and technological factors show weaker effects. The coefficient of determination (R²) of 0.681 suggests that 68.1% of the variation in successful implementation is explained by the studied variables. The success of SIMGOSV2 implementation is strongly influenced by human and managerial aspects. Hospitals should strengthen training, motivation, and managerial support while evaluating system features to better enhance work productivity. This study confirms that technological factors are the strongest determinant of SIMGOSV2 implementation success in regional hospitals.
The Effect of Service Quality and Personal Marketing on Customer Satisfaction and it’s Implications on Syifamart Customer Loyalty (Survey at Syifamart Putri Jalancagak, Subang Regency) Fitri Damayanti, Dian; Kosasih, Kosasih; Yuliaty, Farida; Wahid, Ayi
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i3.6115

Abstract

This study aims to analyze the influence of service quality and personal marketing on customer satisfaction and its implications for customer loyalty at SyifaMart Putri Jalancagak, Subang Regency. The background of this study is based on the increasing competition in the retail business that demands every business actor to be able to provide superior service and build personal relationships with customers. This study used a quantitative method with a survey approach to 105 customers selected through a purposive sampling technique. Data were collected through questionnaires and analyzed using path analysis to test the direct and indirect effects between variables. The results showed that service quality and personal marketing have a positive and significant effect on customer satisfaction, and customer satisfaction has a significant effect on customer loyalty. In addition, customer satisfaction was proven to mediate the effect of service quality and personal marketing on customer loyalty. This study concluded that improving service quality and implementing an effective personal marketing strategy can strengthen SyifaMart's customer satisfaction and loyalty in a sustainable manner.  
ANALYSIS OF WORKLOAD ON THE QUALITY OF HEALTH SERVICES AND ITS IMPLICATIONS ON EMPLOYEE PERFORMANCE (SURVEY STUDY AT HERMINA MANADO HOSPITAL) Saragih, Erick Gustaf Hamonangan; Yuliaty, Farida; Rasyid, Renaldi Prasetya Nagar; Kosasih, Kosasih; Rahmiyati, Ayu Laili
HEARTY Vol 14 No 1 (2026): FEBARURI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v14i1.21032

Abstract

Employee workload is a situation where employees are faced with a volume of work that must be completed at a certain time. Excessive workload can reduce employee productivity. This can lead to a decrease in the quality of health services and employee performance. This study aims to analyze workload, quality of health services and employee performance at Hermina Manado Hospital. This study uses a quantitative approach. The sample in this study amounted to 68 respondents. The data analysis used is descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of workload, quality of health services and employee performance of respondents gave a good assessment, there were still some that needed to be improved. While the results of the verification study, the path analysis model showed that the path coefficient value between variables was positive and the indirect influence path coefficient value was greater than the direct influence (73.6> 45.4%), meaning that the health service quality variable as an intervening variable was able to mediate the workload variable with the employee performance variable.
ANALYSIS OF SERVICE QUALITY TOWARDS PATIENT LOYALTY WITH PATIENT SATISFACTION AS AN INTERVENING VARIABLE (SURVEY STUDY AT HERMINA MANADO HOSPITAL) Thungari, Grace Imelda; Yuliaty, Farida; Rasyid, Renaldi Prasetya Nagar; Kosasih, Kosasih; Nugroho, Taufan
HEARTY Vol 14 No 1 (2026): FEBARURI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v14i1.21033

Abstract

The quality of health services as the most important indicator for hospitals. Optimizing service quality, building a positive hospital image, and providing supporting health service facilities are parts that marketers need to consider in order to build patient loyalty by increasing hospital patient satisfaction. This study aims to analyze the quality of health services, patient satisfaction and patient loyalty at Hermina Manado Hospital. This study uses a quantitative approach. The sample in this study amounted to 100 respondents. The data analysis used is descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of the quality of health services, patient satisfaction and patient loyalty of respondents gave a good assessment, there were still some shortcomings that must be considered for improvement. While the results of the verification study, the path analysis model showed that the path coefficient value between variables was positive and the path coefficient value of the indirect influence was greater than the direct influence (62.4%> 52.0%), meaning that the patient satisfaction variable as an intervening variable was able to mediate the health service quality variable with the patient loyalty variable.
Co-Authors A Halim Aas Kurniasih Abdul Gani Sidqi Adang Haryaman Afira Febriani Surya Wijaya Ahmad Syakur Banafif Ahmad Syakur Banafif Alamsyah, Rifa Azizah Amalia, Nafrah Amelia, Anggi Amin, Hayat Amin, Nadia Arsita Usman Amry, Syamsul Anathasia, Sophiana Enjellin Andityo Wahyu Juniarsyah Andrian, Hendri Anggilia Yuliani Susanti Anggilia Yuliani Susanti Anita Reviana Ardyansyah, Mukhlas Ari Munandar Ari Tri Utami Arnovita, Dyah Kusuma Asidiki, Muhamad Ilham Asnar, Etty Sofia Marianti Asnar, Etty Sofia Mariati Assoc. Prof. Dr. Dr. H. Sumeidi Kadarisman, S.E., M.M Astrid Altaira Chandra Ayu Laili Rahmiati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Rindwita Indah Peanasari Bambang Sulistyo Beddu, Erniaty Bina Lauringga Andora Budiman, Rocky Fransiskus Budyawan Herijanto Candra Mizwar Carvalho Soares, Sebastiao Barreto de Chendra, Wijaya Johanes Chevi Wirawan Chevie Wirawan Chevy Wirawan Cindy Wulandari Octo Debi Irawan Dermawan, Diki Tri Bagus Devi Anggraini Dewi Kania, Dewi Dewi, Ni Putu Ayu Yusita Diana Pratiwi Didin Saepudin Didin Saepudin Dimas Ageng Prayogo Dimas Rifqi Djago, Y. Ony Djogo, Ony Dongoran, Haddan dr Agung Family, Joko Agung N Dramora Nepy Asmara Drs., M.M5, Fittiana Dwi Kartika Sari Eddi Supriadi Edi Kurnawan Edi Kurnawan Eka Purwanda Eka Purwanda Eka Purwanda Eka Purwanda Eka Purwanda, Eka Eliza Techa Fattima, Eliza Techa Enung Susilawati Erdi Maulana Erlambang, Rio Yoga Erwan Komara Etty Sofia Etty Sofia Etty Sofia Marianti Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Faisal Rosady Fajarini Fauzal Mulki, Kiki Feni Oktafiani Ferdiyan, Rendra Fergilius Nardi Wa’os Finny Redjeki Firda Nur Laila Firmansyah, M.Lutfi Firnando, Hendri Fitri Damayanti, Dian Fitri Sya’bandyah Fitri Sya’bandyah Fitriah Agustika Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fransiska Carmelia Subeno Frida, Nurjamali Desy Mulia Haddan D Haddan Dongoran Haddan Dongoran Hana Betel Kartina Harahap, Linda Rahmadhani Hardy, Sara Mustika Hendajany, Nenny Herdyansyah, Ridwan Hermansyah Hermansyah Hidayat, Mochammad Reza Hikma, Yusnita Ayu Hio, Aro Die I Gusti Nyoman Trianantha Jaya Imas Siti Masitoh Imran, Abdul Waris Indradewa, Rhian Indriani Indriani Islami , Ahkam Haqiqi Isnajati, Louisiani Mansoni Istahara Istahara Ivana Yolanda Iwan Prasetyo Jeanny Kathleen Hartini Jeanny Kathleen Hartini Juniar Rizqi, Rizal Kadarisman, Sumeidi Kalangi, Beauty Saskia Kartamihardja , Sobarna Kartamiharja, Sobarna Kartina, Hana Betel Klarita, Endy Liani Kokasih, Kokasih Kosasih Kosasih Kosasih Kosasih , Kosasih Kosasih Kosasih KOSASIH KOSASIH, KOSASIH Kosasih, K Kristina Boga Kumorowani, Riyan Putri Kurnawan, Edi Lestari P.R, Rachmi Lestari, Ayu Mey Litau, Natasya Anggreine Lopulalan, Jopie Julius Mahqfiroh, Juliatul Maindoka, Regina Tirza Malik, Rahadian Mandu, Jenne Manurung, Muranny Nurshyaliha Mariati Asnar, Etty Sofia Martini Viviana Maryani Thiolisda Simanjuntak Mega Rianita Kartika Megandhi Gusti Wardhana Mogi, Melati Rosaline Michaella Mubarok, Kamal Muhammad Rizki mulyani, sri rochani Murni, Detya Okti Mustoha, Mustoha Mutmainnah Mutmainnah Nasution, Musthofa Lutfi Nesda, Ajeng Setia Nina Risnawaty Nofiyanti, Ayu Lestari Nova Karlina Nugroho, Taufan Nunung Nuryani Nur Zaman Nurita, Dewanti Putri Nurmartiani, Erika Nursoffa, Idris Palittin, Normayanti Pandu Lesmana Paramartha, Vip Prambudi Rukmono Prasetianto, Wisnu Pratama, Yudhistira Anugerah Pratiwi, Ema Vika Prof. Dr. VIP Paramarta Purnama, Engga Puspa Wulandari Putra, Agung Manik Septiana Putri, Anak Agung Istri Inten Sivaratri Putriana Sitompul Qodariyah, Yuli Raden Partinah Raden Ricky Agusiady T S Raden Ricky Agusiady T.S. Rahadian Malik Rahmasari, Herisa Ramadani, Ramadani Rasyid, Renaldi Prasetya Nagar Ricky Agusiady Ridwan Herdyansyah Rifal, Dwiki Indar Rini Hastuti Rudianto, Yanto Rukhiyat Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rulia Rulia , Rulia Rulia Rulia Rulia, Rulia Rullia Ruriyansi Saepudin, Didin Santi Sandra Santika, Made Saragih, Erick Gustaf Hamonangan Sari, Dwi Kartika Satria, Alfan Shidayatri, Herwidhiyah Siagian, Farida Chrisfina Sidik, Muhamad Sidqi, Abdul Gani Sikki, Nurhaeni Sikki, Nurhaini Siregar, Sadrak Sisko, Michael Sobarna Sobarna Kartamihardja Sobarna Kartamihardja Sobarna Kartamiharja Sony Tian Dhora Sri Rochani Sri Rochani Mulyani Sugiyarti Sugiyarti, Sugiyarti Suharsono, Teguh Nurhadi Suharsono, Teguh Nurhadi Sumeidi Kadarisman Sumeidi Kadarisman Suryana, Hari Suryana, Nia Susanti, Anggilia Yuliani Sya’bandyah, Fitri Syahidin , Rukhiyat Syahidin, Rukhiyat Syahrial Hidayat Syamsul Bahri Syarah Oktrissyanti Syarifah Asmawati Tatang Sudrajat Taufan Nugroho Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Teguh Nurhadi Suharsono Thungari, Grace Imelda Tia Ariani Salsabila Tia Ariani Salsabila Ulina, Marta Utojo, Widjadjanti Utojo, Widjajanti Utoyo, Widjajanti Verianto Vip Paramarta Vip Paramarta Vip Pramarta Vip Pramarta Vip. Paramarta Wahid, Ayi Wahid, Deden Abdul Wahyu Saputra Wantias, Isni Wibisono, Fallery Setyaprawira Widjajanti Utojo Widya Pratiwi Wienanda, Andreas Klemens Wirawan, Chevi Wirawan, Chevie Y. Ony Djogo Yacobus, Danny Jaya Yayuk Dwi Nenda, Ligar Yessica Febriany Yuana Cita Adhyaksa Putri Yudhan Triyana Yusnita Ayu Hikma Yusup Erisyadi Yuwono, Ismanto Zaenal Aripin Zakaria Kuswara