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ANALYSIS OF WORKLOAD ON THE QUALITY OF HEALTH SERVICES AND ITS IMPLICATIONS ON EMPLOYEE PERFORMANCE (SURVEY STUDY AT HERMINA MANADO HOSPITAL) Saragih, Erick Gustaf Hamonangan; Yuliaty, Farida; Rasyid, Renaldi Prasetya Nagar; Kosasih, Kosasih; Rahmiyati, Ayu Laili
HEARTY Vol 14 No 1 (2026): FEBARURI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v14i1.21032

Abstract

Employee workload is a situation where employees are faced with a volume of work that must be completed at a certain time. Excessive workload can reduce employee productivity. This can lead to a decrease in the quality of health services and employee performance. This study aims to analyze workload, quality of health services and employee performance at Hermina Manado Hospital. This study uses a quantitative approach. The sample in this study amounted to 68 respondents. The data analysis used is descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of workload, quality of health services and employee performance of respondents gave a good assessment, there were still some that needed to be improved. While the results of the verification study, the path analysis model showed that the path coefficient value between variables was positive and the indirect influence path coefficient value was greater than the direct influence (73.6> 45.4%), meaning that the health service quality variable as an intervening variable was able to mediate the workload variable with the employee performance variable.
ANALYSIS OF SERVICE QUALITY TOWARDS PATIENT LOYALTY WITH PATIENT SATISFACTION AS AN INTERVENING VARIABLE (SURVEY STUDY AT HERMINA MANADO HOSPITAL) Thungari, Grace Imelda; Yuliaty, Farida; Rasyid, Renaldi Prasetya Nagar; Kosasih, Kosasih; Nugroho, Taufan
HEARTY Vol 14 No 1 (2026): FEBARURI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v14i1.21033

Abstract

The quality of health services as the most important indicator for hospitals. Optimizing service quality, building a positive hospital image, and providing supporting health service facilities are parts that marketers need to consider in order to build patient loyalty by increasing hospital patient satisfaction. This study aims to analyze the quality of health services, patient satisfaction and patient loyalty at Hermina Manado Hospital. This study uses a quantitative approach. The sample in this study amounted to 100 respondents. The data analysis used is descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of the quality of health services, patient satisfaction and patient loyalty of respondents gave a good assessment, there were still some shortcomings that must be considered for improvement. While the results of the verification study, the path analysis model showed that the path coefficient value between variables was positive and the path coefficient value of the indirect influence was greater than the direct influence (62.4%> 52.0%), meaning that the patient satisfaction variable as an intervening variable was able to mediate the health service quality variable with the patient loyalty variable.
ANALYSIS OF WORK MOTIVATION AND WORK DISCIPLINE TOWARDS WORK SATISFACTION AND ITS IMPLICATIONS ON EMPLOYEE PERFORMANCE (SURVEY STUDY AT BHAYANGKARA HOSPITAL LEVEL III MANADO) Lopulalan, Jopie Julius; Yuliaty, Farida; Rasyid, Renaldi Prasetya Nagar; Kosasih, Kosasih; Rahmiyati, Ayu Laili
HEARTY Vol 14 No 1 (2026): FEBARURI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v14i1.21034

Abstract

Work motivation plays an important role for hospital employees because it can be a motivator for individuals to carry out an activity optimally. This is also related to work discipline and job satisfaction. So that employee performance needs to be measured to determine the ability of employees to support the hospital institution's strategy in improving services. This study aims to analyze the work motivation, work discipline, job satisfaction and employee performance at Bhayangkara Hospital Level III Manado. This study uses a quantitative approach. The sample in this study amounted to 78 respondents. Data analysis used is descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis study on work motivation, work discipline, job satisfaction and employee performance with a good assessment, there are still some that need to be improved. While the results of the verification study, the path analysis model shows the value of the path coefficient of the work motivation variable on employee performance is positive and the value of the indirect influence path coefficient is greater than the direct influence (24.2%> 8.8%), likewise the work discipline variable on employee performance is positive and the value of the indirect influence coefficient is greater than the direct influence (48.1%> 34.3%) meaning that the job satisfaction variable as an intervening variable is able to mediate the work motivation variable and the work discipline variable on the employee performance variable.
ANALYSIS OF THE IMPLEMENTATION OF ORGANIZATIONAL COMMITMENT TOWARDS JOB SATISFACTION WHICH IMPLICATIONS EMPLOYEE PERFORMANCE (SURVEY STUDY AT HERMANA LEMBEAN MANADO HOSPITAL) Mogi, Melati Rosaline Michaella; Yuliaty, Farida; Rasyid, Renaldi Prasetya Nagar; Kosasih, Kosasih; Nugroho, Taufan
HEARTY Vol 14 No 1 (2026): FEBARURI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v14i1.21035

Abstract

Organizational commitment is part of an effort or initiative from within an individual to the maximum to survive, work hard, and have confidence in the goals of the organization. Employees as human resources who contribute to health services in hospitals. Therefore, employees contribute to determining the quality of services in hospitals. This study aims to analyze the implementation of organizational commitment, job satisfaction and employee performance at Hermana Lembean Hospital, Manado. This study uses a quantitative approach. The sample in this study amounted to 72 respondents. Data analysis used is descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis study on the implementation of organizational commitment, job satisfaction and employee performance of respondents gave a good assessment, there were still some shortcomings that must be considered for improvement. While the results of the verification study, the path analysis model showed that the path coefficient value between variables was positive and the indirect influence path coefficient value was greater than the direct influence (53.7%> 65.6%), meaning that the job satisfaction variable as an intervening variable was able to mediate the implementation variable of organizational commitment with employee performance variables.
ANALYSIS OF THE HOSPITAL MANAGEMENT INFORMATION SYSTEM IN IMPROVING THE QUALITY OF HEALTH CARE SERVICES AND EMPLOYEE PERFORMANCE (SURVEY STUDY AT BHAYANGKARA HOSPITAL LEVEL III MANADO) Litau, Natasya Anggreine; Yuliaty, Farida; Rasyid, Renaldi Prasetya Nagar; Kosasih, Kosasih; Rahmiyati, Ayu Laili
HEARTY Vol 14 No 1 (2026): FEBARURI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v14i1.21036

Abstract

Hospital management information system (HMIS) as one of the systems that plays a major role in the success of hospital documentation and services. This is because with the existence of an information technology system, it can help various organizational tasks run effectively and efficiently. The success of the implementation of HMIS should have a good impact on employee performance and service quality. This study aims to analyze the hospital management information system, health service quality and employee performance at Bhayangkara Hospital Level .III Manado. This study uses a quantitative approach. The sample in this study amounted to 78 respondents. Data analysis used is descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of the hospital management information system, health service quality and employee performance of respondents gave a good assessment, there were still some that needed to be improved. While the results of the verification study, the path analysis model showed that the path coefficient value between variables was positive and the indirect influence path coefficient value was greater than the direct influence (63.7%> 43.1%), meaning that the health service quality variable as an intervening variable was able to mediate the hospital information management system variable with employee performance variables.
ANALYSIS OF EMPLOYEE SATISFACTION TOWARDS WORK MOTIVATION AND ITS IMPLICATIONS ON THE QUALITY OF HEALTH SERVICES (SURVEY STUDY AT IBU ANAK CAHAYA SANGATTA HOSPITAL KALIMANTAN TIMUR) Maindoka, Regina Tirza; Yuliaty, Farida; Rasyid, Renaldi Prasetya Nagar; Paramarta, Vip; Nugroho, Taufan
HEARTY Vol 14 No 1 (2026): FEBARURI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v14i1.21037

Abstract

Human resources are crucial and inseparable from any organization, whether it be an institution or a hospital. Human resources are also key to determining the development of service quality, as assessed by performance. This study aims to analyze employee satisfaction, work motivation, and the quality of healthcare services at Cahaya Sangatta Maternity and Child Hospital, East Kalimantan. This study used a quantitative approach. The sample size consisted of 56 respondents. Data analysis used descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of employee satisfaction, work motivation, and healthcare service quality indicated good ratings from respondents, although several areas needed to be improved. Meanwhile, the verification study, based on the path analysis model, showed positive path coefficients between variables, and the indirect effect path coefficient was greater than the direct effect (66.3% > 53.9%), indicating that work motivation, as an intervening variable, is able to mediate employee satisfaction and healthcare service quality.
The Impact of Service Innovation, Total Quality Management, and Technology Adoption on Competitiveness and Its Effects on the Performance of Third-Level Military Health Center Hospitals Yuliaty, Farida; Kosasih, Kosasih; Rosady, Faisal; Erlambang, Rio Yoga; Amin, Hayat
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.7099

Abstract

This study aims to examine the influence of service innovation, total quality management (TQM), and technology adoption on competitiveness and their subsequent impact on the performance of third-level military health center hospitals. A quantitative research approach was employed, using a survey method to collect data from hospital leaders and staff members. The data were analyzed using Structural Equation Modeling (SEM) to test the relationships among variables. The results indicate that service innovation, TQM, and technology adoption significantly enhance hospital competitiveness. Furthermore, competitiveness was found to mediate the relationship between these strategic factors and hospital performance. The findings highlight the strategic importance of fostering innovation, quality management, and technological integration to improve operational efficiency and service quality in military hospital settings.
The Influence of Incentives and Health Insurance on Teacher Performance at Islamic Elementary School Yuliaty, Farida; Kokasih, Kokasih; Harahap, Linda Rahmadhani; Wibisono, Fallery Setyaprawira; Rifal, Dwiki Indar; Amin, Nadia Arsita Usman
Scaffolding: Jurnal Pendidikan Islam dan Multikulturalisme Vol. 7 No. 2 (2025): Pendidikan Islam dan Multikulturalisme
Publisher : Institut Agama Islam Sunan Giri (INSURI) Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/scaffolding.v7i2.7791

Abstract

This study examines the impact of incentives and health insurance on teacher performance at Annurilah Islamic Elementary School located in Pantai Labu District, Deli Serdang Regency, North Sumatra. The research was motivated by teacher dissatisfaction with the current profit-sharing incentive system and unequal health insurance coverage. The study's purpose is to analyze how these factors influence teacher motivation and performance, identify the problems with the school's current systems, and provide recommendations for improvement. Using a quantitative approach with an associative-causal research design, the study collected primary data from all 33 teachers at the school via questionnaires. A simple linear regression analysis was used to test the hypothesis. The findings indicate that both incentives and health insurance have a significant and positive influence on teacher performance. However, the study also found that the school's ineffective and unfair system, which includes a non-transparent profit-sharing model for incentives and unequal health insurance coverage, can lead to dissatisfaction and negatively affect performance. The research suggests that while these factors can improve performance, their current implementation at the school hinders their effectiveness.
Pengaruh Kegiatan Akademik dan Tugas Pelayanan RUmah Sakit Terhadap Tingkat Stres Serta Dampaknya Pada Kinerja Dokter Residen Radiologi di Rumah Sakit X Wienanda, Andreas Klemens; Yuliaty, Farida
Jurnal Inspirasi Ilmu Manajemen Vol 4 No 2 (2026): Jurnal Inspirasi Ilmu Manajemen
Publisher : Program Studi Magister Manajemen, Direktorat Pascasarjana, Universitas Sangga Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32897/jiim.2026.4.2.5311

Abstract

Residen radiologi di rumah sakit pendidikan memiliki tanggung jawab ganda dalam kegiatan akademik dan pelayanan rumah sakit yang berpotensi meningkatkan tingkat stres serta memengaruhi kinerja. Penelitian ini bertujuan menganalisis pengaruh kegiatan akademik dan tugas pelayanan rumah sakit terhadap tingkat stres serta implikasinya terhadap kinerja residen radiologi di Rumah Sakit X. Penelitian menggunakan pendekatan kuantitatif dengan metode survei terhadap 60 residen radiologi. Analisis data dilakukan menggunakan statistik deskriptif, regresi linier berganda, analisis jalur, dan uji Sobel untuk menguji peran mediasi tingkat stres. Hasil penelitian menunjukkan bahwa kegiatan akademik dan tugas pelayanan rumah sakit berpengaruh signifikan terhadap tingkat stres. Tingkat stres berpengaruh negatif dan signifikan terhadap kinerja residen. Selain itu, tingkat stres terbukti memediasi secara parsial hubungan antara beban akademik dan pelayanan dengan kinerja. Manajemen stres yang efektif diperlukan untuk menjaga kinerja residen tetap optimal.  
The Influence of Leadership Style and Incentive Provision on Employee Work Motivation at Peak Everest Mining LDA, Timor-Leste Carvalho Soares, Sebastiao Barreto de; Lestari, Ayu Mey; Kosasih, Kosasih; Yuliaty, Farida
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.8783

Abstract

This study aims to analyze the influence of leadership style and incentivization on employee work motivation at Peak Everest Mining LDA, a mining company operating in Timor Leste. The background of this research is based on the importance of effective leadership roles and fair incentive systems in shaping the performance of motivated human resources, especially in the mining industry which demands high productivity and job security. The research method used is quantitative with a survey approach. Data was collected through a questionnaire that was distributed to 110 respondents out of a total population of 150 employees. The data analysis technique used was multiple linear regression, with classical assumption tests that included normality, multicollinearity, and heteroscedasticity tests. The results of the study show that leadership style and incentivization have a positive and significant effect on work motivation both partially and simultaneously. Leadership style has a regression coefficient of 0.998 with a significance value of 0.0000, while incentives have a regression coefficient of 2.056 with a significance of 0.0000. The F test showed that the two variables together had a significant effect on work motivation with an F-value of 733.863 and a p-value of 0.0000. A determination coefficient (R²) of 0.932 indicates that 93.2% variation in work motivation can be explained by leadership style and incentivization. This study provides the implication that improving the quality of leadership and providing effective incentives are indispensable in building optimal work motivation in the Timor Leste mining work environment.
Co-Authors Aas Kurniasih Abd Halim Abdul Gani Sidqi Adang Haryaman Ade Armada Sutedja Adellia Megasari Adhwa Diacinta Afira Febriani Surya Wijaya Afri Ahya Suardi Ahadi, Rosari Zakia Ahmad Syakur Banafif Alamsyah, Rifa Azizah Aldirafi Gani Alfan Satria Amelia, Anggi Amin, Hayat Amin, Nadia Arsita Usman Amry, Syamsul Anak Agung Istri Agung Srila Nataswari Anathasia, Sophiana Enjellin Andityo Wahyu Juniarsyah Andrian, Hendri Anggilia Yuliani Susanti Anita Reviana Ardyansyah, Mukhlas Ari Munandar Ari Tri Utami Arnovita, Dyah Kusuma Aryani Kusuma Mukti Asidiki, Muhamad Ilham Asnar, Etty Sofia Marianti Asnar, Etty Sofia Mariati Ayu Kezia Walean Ayu Laili Rahmiati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Lali Rahmiyati ayunasihin2@gmail.com Rahmiyati Bambang Sulistyo Bayu Kharisma Beddu, Erniaty Bina Lauringga Andora Budiman, Rocky Fransiskus Bunga Aulya Rahmi Candra Mizwar Carvalho Soares, Sebastiao Barreto de Celine Yinnie Chendra, Wijaya Johanes Chevi Wirawan Chevie Wirawan Chevy Wirawan Christine Dianne Sumarauw Cindy Wulandari Octo Cristine Triana Jimah Dana Puspita Putri Anggun Sari Dara Meutia Ayu Febrina Davin Takaryanto Dean Joshua Dotulong Debi Irawan Dermawan, Diki Tri Bagus Detya Okti Murni Dewanti Putri Nurita Dewi Kania, Dewi Diana Pratiwi Didin Saepudin Didin Saepudin Dimas Ageng Prayogo Dimas Rifqi Dita Anggraini Oktaviana Djogo, Ony Dongoran, Haddan dr Agung Family, Joko Agung N Dramora Nepy Asmara Dwi Kartika Sari Eddi Supriadi Edi Kurnawan Edi Kurnawan Eka Purwanda Eka Purwanda Eka Purwanda Eka Purwanda Eka Purwanda, Eka Eliza Techa Fattima Erlambang, Rio Yoga Erna Kena Etty Sofia Etty Sofia MA Etty Sofia Marianti Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Fahmi Abdullah Kusyanto Faisal Rosady Fajarini Fauzal Mulki, Kiki Febrialita Twiceandaru Fendy Aprilian Pamungkas Fergilius Nardi Wa’os Firda Nur Laila Firnando, Hendri Fitri Sya’bandyah Fitri Sya’bandyah Fitriah Agustika Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fransisca Intan Marulita Fransiska Carmelia Subeno Gandhes Putri Dwikijayanti Haddan D Haddan Dongoran Hamidah Hana Betel Kartina Harahap, Linda Rahmadhani Hardy, Sara Mustika Hendajany, Nenny Herdyansyah, Ridwan Herisa Rahmasari Hermansyah Hermansyah Hidayat, Mochammad Reza Hikma, Yusnita Ayu Hio, Aro Die I Gusti Nyoman Trianantha Jaya I Ketut Dian Lanang Triana Imas Siti Masitoh Imran, Abdul Waris Indah Nur Fadillah Indradewa, Rhian Indriani Indriani Irene Olivia Salim Islami , Ahkam Haqiqi Istahara Ivana Yolanda Ivanda Rian Pratama Iwan Prasetyo Jeanny Kathleen Hartini Kadarisman, Sumeidi Kalangi, Beauty Saskia Kartamihardja , Sobarna Kartamiharja, Sobarna Kartina, Hana Betel Klarita, Endy Liani Kokasih, Kokasih Kosasih Kosasih Kosasih , Kosasih Kosasih . KOSASIH KOSASIH, KOSASIH Kosasih, K Kristina Boga Kumorowani, Riyan Putri Kurnawan, Edi Lestari P.R, Rachmi Lestari, Ayu Mey Litau, Natasya Anggreine Lopulalan, Jopie Julius Louisiani Mansoni Isnajati M Khoerudin Mahqfiroh, Juliatul Maindoka, Regina Tirza Malik, Rahadian Mandu, Jenne Manurung, Muranny Nurshyaliha Marta Ulina Martini Viviana Maryani Thiolisda Simanjuntak Mega Rianita Kartika Megandhi Gusti Wardhana Michael Sisko Mogi, Melati Rosaline Michaella Mubarok, Kamal Muhamad Ilham Asidiki Muhammad Rizki mulyani, sri rochani Musdarmawan Musthofa Lutfi Nasution Mustoha, Mustoha Mutmainnah Mutmainnah Nasution, Musthofa Lutfi Natasabila Nesda, Ajeng Setia Ni Putu Emy Darma Yanti Ni Putu Intan Sri Maharani Nina Risnawaty Novi Elvrina Nugroho, Taufan Nunung Nuryani Nur Zaman Nurjamali Desy Mulia Frida Nurmartiani, Erika Nursoffa, Idris Olga Fanny Tantiwi Nurdin Palittin, Normayanti Pandu Lesmana Paramartha, Vip Prambudi Rukmono Prasetianto, Wisnu Pratama, Yudhistira Anugerah Pratiwi, Ema Vika Purnama, Engga Puspa Wulandari Putri, Anak Agung Istri Inten Sivaratri Qodariyah, Yuli Rahadian Malik Rahadian Malik Rahmi Rachmawati Sari Ramadani, Ramadani Rasyid, Renaldi Prasetya Nagar Rendra Ferdiyan Ricky Agusiady Ridwan Herdyansyah Rifal, Dwiki Indar Rindayani Oktavia Harahap Rini Hastuti Riris Liani Risal Wintoko Rita Sulastini Rizal Juniar Rizqi Rizki Tomi Resna Suhendar Rosalina Cesilia Rudianto, Yanto Rukhiyat Rukhiyat Rukhiyat Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rulia Rulia Rulia Rulia , Rulia Rulia Rulia Rulia Rulia Rulia, Rulia Rullia Ruriyansi Santi Sandra Santika, Made Saragih, Erick Gustaf Hamonangan Sari, Dwi Kartika Satria Dharma Setiawan Satria, Alfan Sebastião Amaral Shidayatri, Herwidhiyah Shiela Stefani Shiela Siagian, Farida Chrisfina Sidik, Muhamad Sidqi, Abdul Gani Sikki, Nurhaeni Sikki, Nurhaini Siregar, Sadrak Sisko, Michael Siti Darmiani Sitti Nurhastiawati Sobarna Sobarna Kartamihardja Sobarna Kartamihardja Sobarna Kartamiharja Sony Tian Dhora Sri Rochani Sri Rochani Mulyani Sugiyarti Sugiyarti, Sugiyarti Suharsono, Teguh Nurhadi Suharsono, Teguh Nurhadi Sumeidi Kadarisman Sumeidi Kadarisman Suryana, Hari Suryana, Nia Susanti, Anggilia Yuliani Susanto Saray Sya’bandyah, Fitri Syahidin , Rukhiyat Syahidin, Rukhiyat Syahidin, Rukhiyat Syahrial Hidayat Syamsul Bahri Syamsul Bahri Syarah Oktrissyanti Syarifah Asmawati Tatang Sudrajat Taufan Nugroho Taufan Nugroho Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Theodora Dona Mila Thungari, Grace Imelda Tia Ariani Salsabila Tia Ariani Salsabila Tri Utami, Ari Utojo, Widjadjanti Utojo, Widjajanti Utoyo, Widjajanti Verianto Vip Paramarta Vip Paramarta Vip Paramarta, Sobarna Kartamihardja Vip Paramata Vip Pramarta Vip. Paramarta Wahid, Deden Abdul Wahyu Saputra Wanda Fatresia Wantias, Isni Wibisono, Fallery Setyaprawira Widiyah Darmawan Widjajanti Utojo Widjajanti Utoyo Widya Nurjannah Widya Pratiwi Wienanda, Andreas Klemens Wirawan, Chevi Wirawan, Chevie Y. Ony Djago Yacobus, Danny Jaya Yayuk Dwi Nenda, Ligar Yessica Febriany Yudhan Triyana Yudhistira Anugerah Pratama Yulianti Yusnita Ayu Hikma Yuwono, Ismanto Yuyun Yuniarsih Zaenal Aripin Zakaria Kuswara Zenna Zhahirah Wibowo