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The Influence of Job Stress, Job Boredom, and Technology Accessibility on Cyber-Loafing Behavior in Online Customer Service Employees Sidjabat, Sonya; Purwati, Sri; Nugroho, Judianto Tjahjo; Nawangwulan, Irma M; Karyadi, Haris; Lubis, Fatimah Malini
Journal of Information System, Technology and Engineering Vol. 4 No. 1 (2026): JISTE
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jiste.v4i1.280

Abstract

Online customer support agents need to use internet-based systems because their work requires digital technology which raises their risk of cyber-loafing. The study investigates how technology accessibility affects online customer service workers' cyber-loafing behavior through its interaction with job stress and job boredom. The research used an explanatory design with its quantitative method to investigate the topic. The researchers gathered data through a survey which selected 170 participants using purposive sampling. The researchers conducted multiple linear regression analysis after they had completed data verification and reliability assessment and classical assumption testing. The study results showed that job stress and job boredom together with technology accessibility created a relationship which had a strong impact on cyber-loafing behavior. People in digital workplaces access non-work internet content according to this study because their mental states and workplace conditions determine their online habits. The research establishes a theoretical framework which develops our understanding of employee behavior in digital workplace settings. The study results provide organizations with practical recommendations on how to maintain employee productivity through effective management of their workload and work design and technology implementation.
Pelatihan Persiapan Menghadapi Dunia Kerja pada Siswa SMA Cengkareng 1 Sudirman Yakub; Fatimah Malini Lubis; Susi Oktafiani; Herawati Tardan; Riko Sutriyadi
PUBLICA: Jurnal Pengabdian Kepada Masyarakat Vol. 4 No. 2 (2026): PUBLICA: Jurnal Pengabdian Kepada Masyarakat, April 2026
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/publica.v4i2.93

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kesiapan siswa SMA Cengkareng 1 dalam menghadapi dunia kerja melalui pemahaman yang komprehensif mengenai pentingnya persiapan diri. Fokus utama pelatihan ini adalah pada tiga aspek utama, yaitu persiapan ilmu (knowledge), keterampilan (skill), dan sikap (attitude) sebagai fondasi utama dalam memasuki dunia kerja. Metode yang digunakan adalah pendekatan partisipatif melalui tahapan identifikasi kebutuhan, penyusunan materi, pelaksanaan pelatihan, serta evaluasi kegiatan. Materi pelatihan dirancang secara aplikatif, meliputi pemahaman tentang pentingnya menguasai ilmu yang relevan dengan pekerjaan yang diinginkan, pengenalan dan pengembangan soft skills yang dibutuhkan di dunia kerja seperti komunikasi, kerja sama tim, dan problem solving, serta penanaman attitude positif seperti disiplin, tanggung jawab, dan etika profesional. Pelaksanaan kegiatan dilakukan secara interaktif melalui ceramah, diskusi, serta simulasi sederhana untuk memperkuat pemahaman peserta. Hasil kegiatan menunjukkan adanya peningkatan kesadaran siswa terhadap pentingnya mempersiapkan diri secara menyeluruh sebelum memasuki dunia kerja. Selain itu, siswa menjadi lebih memahami kompetensi yang harus dimiliki sesuai dengan minat karir mereka. Evaluasi menunjukkan bahwa peserta merasa materi yang diberikan sangat relevan dan memberikan wawasan baru yang bermanfaat bagi masa depan mereka. Dengan demikian, pelatihan ini diharapkan mampu membentuk siswa yang lebih siap, percaya diri, dan memiliki daya saing dalam menghadapi tantangan dunia kerja.
The Influence of Continuous Training, Perceived Usefulness and Employee Digital Experience on Employee Trust in Digital HRM Systems of Digital Startup Employees Fatimah Malini Lubis; Joko Ariawan; Pipit Sundari; Antok Supriyanto; Tri Yusnanato; Anton Nurcahyo
Journal of Information System, Technology and Engineering Vol. 4 No. 2 (2026): JISTE
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jiste.v4i2.312

Abstract

This study investigates the impact of Continuous Training and Perceived Usefulness, along with Employee Digital Experience, on Employee Trust towards Digital HRM Systems in the context of employees working in digital startups. This study was primarily quantitative and primarily used surveys. The study used purposive sampling. The research made use of Google Forms to create and distribute an online survey. The data was analyzed using multiple linear regression analysis. The results were verified for validity and reliability, and other preliminary assumption tests such as normality, heteroscedasticity and multicollinearity, along with some other preliminary assumption tests, were also conducted prior to the hypothesis tests. Continuous Training, Perceived Usefulness, and Employee Digital Experience were shown to positively and significantly impact Employee Trust in Digital HRM Systems. This was shown to be the case whether the three constructs were analyzed independently, in combination, or as a group, with the study showing that the three constructs were important for the creation of trust in Digital HRM systems. Finally, it is anticipated that this research will provide a theoretical boost to the development of digital human resource management and technology acceptance debates and practical advice to digital startup firms that wish to make their Digital HRM system deployment operate more efficiently.
Comparison Of Lean Warehouse Implementation In Several Companies In Indonesia Fatimah Malini Lubis; Teddy Juanda Simatupang; Virginia Listanti; Paramitha Listya Azhari
Best Journal of Administration and Management Vol 1 No 4 (2023): Best Journal of Administration and Management
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/bejam.v1i4.93

Abstract

When implementing the lean philosophy in the warehouse, there are environment issues or aspects to be considered. This study use literature research review by reviewing journals which specifically research on the implementation of lean warehousing in companies in Indonesia. Identification of waste and its investigation to find the causes is important to have the right recommendation for improvement can be compared between companies. Ideas for improvement such as using labels to segregate used and unused materials or tools is an example of sorting. Arranging lay out, racks and bins, and materials to become neat and tidy, easy to find, and clean is a must have properties for a warehouse. Updated policies and procedures are required for standardization of work. To sustain the implementation result, it is important to have training, knowledge sharing or other similar and creative events. Leadership, measuring, and the driving of improvements are key roles for the success of implementation
The Effect Of Learning Organizational Culture, Academic Leadership And Collegiality Climate On Knowledge Sharing Behavior In Educational Institutions Firman Aziz; Hadi Prayitno; Samuel Aditya Eko Putranto; Basuki Wisnu; Fatimah Malini Lubis; Apriani Riyanti
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 3 (2026): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 3 (Januari 202
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i3.4776

Abstract

The core intent of this research is to find out the roles that the learning organizational culture, academic leadership, and collegiality contribute to the knowledge-sharing behavior development in educational institutions. The research issue is set on the proposition that knowledge sharing has a good effect on learning and academic performance. An explanatory quantitative design was employed in the study that consisted of 160 educators who were selected by purposive sampling. The data collection instrument was a five-point Likert scale questionnaire, and the data were analyzed using multiple linear regression. The findings show that learning organizational culture, academic leadership, and collegiality are not only the factors but also the main contributors to the knowledge-sharing behavior, which is the most significant and positive impact. This research, on the one hand, significantly contributes to the theory of educational management and organizational behavior in the context of learning organizations and on the other hand, provides educational institutions with strategic implications through the continuous interaction of learning culture, collaborative academic leadership, and collegial work climate.
Co-Authors A. Dara Dewi Mallarangan Abdul Haris M. Zen Abdul Rahman Abdurohim Abdurohim ADE RISNA SARI Ade Suhara Adi Soeprapto Agus Siswanto Agus Suyatno Agustinus, Jati Wahyono Ahmad Nur Budi Utama Akhmad Fauzi Akhmad Fauzi Akhmad Ramli Albab Al Umar, Ahmad Ulil Alfa Santoso Budiwidjojo Putra Ali Zaenal Abidin Anantadjaya, Samuel PD Andini Shifa Ariba Andriani, Hertya Andy Ismail Anitiyo Soelistiyono Ansori , Kholid Antok Supriyanto Anton Nurcahyo Antonio, Ferdi Ariba, Andini Shifa Ary Bayu Nugraha Astuti, Enny Diah Atika Dyah Perwita Badriyah Badriyah Basuki Wisnu Bayu Purbha Sakti Betty Rahayu Bilgies, Ana Fitriyatul Budi Akhmad Tarigan Catik Yustina Mart Cindy Sandra Lumingkewas Darwin Kesuma darwis darwis, darwis desi kristanti, desi Devin Mahendika Didi Suhendi Dila Erlianti Djunaedi Djunaedi Dominica Dini Afiat Elisa Khairani Enny Diah Astuti Erica Fahrani Shifa Azizah Eskawida Eskawida Evalina Darlin Fahmi Kamal Fanny Patricia Teng Fany Septiany Nabilah Febrian, Wenny Desty Feby Arma Putra Ferdy Leuhery Feriyadin, Feriyadin Firman Aziz Flora Grace Putrianti Flora Grace Putrianti G. Gunawan Hadi Prayitno Hamdi, Muhamad Zikry Haniwijaya Pahlawansah Haribowo, Rio Haris Karyadi Havidotinnisa, Siti Hedrat M. Nure Herawati Tardan Heriswanto Hernawan, Moch Arif I Putu Agus Dharma Hita Iis Kartini Ilham Arief Imam Jayanto Imam Sucipto Irsyad Dhahri Samad Ita Soegiarto Ita Soegiarto Iwan Henri Kusnadi Jasiah Jasiah Jean Evelyn Ilela Joko Ariawan Karyadi, Haris KMT Lasmiatun Komala Komala Komala Komala Komala Kumalaningrum, Dwi Rahayu Kushariyadi Kushariyadi Kuswandi Kuswandi La Juli La Ode Marihi Lamatokan, Sisca Lasmiatun , KMT LASRIDA SIGALINGGING Lenny Nuraeni, Lenny Machin Machin Maria Evy Purwitasari May Vitha Rahmadhani Misno Misno Moh Solehuddin Moh. Samsul Arifin Mohzana Mozart Malik Ibrahim Muhamad Akbar Muhamad Risal Tawil Muhamad Zikry Hamdi Muhammad Ade Kurnia Harahap Muhammad Haris Muhammad Rizky Zulkifli Muhammad Syafri Muhammad Zakaria Musran Munizu Mutia, Dara Nabilah, Fany Septiany Nainggolan, Rhany Nasruddin Khalil Harahap Nawangwulan, Irma M Nofirman, Nofirman Nu'man Afif Nugroho, Judianto Tjahjo Nurdiani, Tanti Widia Nurlelasari Ginting Oktapiani, Ananda Olubitan, Joseph Oluremi Paramitha Listya Azhari Pawisari Pawisari Pipit Sundari Rahayu, Istiyawati Rahman, Rifania Auralia Ramadhan, Rizky Maulana Rasty Yulia Rendra Agung Prabowo Retnowati, Eli Revi Sesario Rhany Nainggolan Rhina Pongtuluran Rifania Auralia Rahman Riko Sutriyadi Rinovian Rais Riyanti, Apriani Rizki, Putri Ade Rizky Maulana Ramadhan Rony, Zahara Tussoleha Roza, Nelli RR. Ella Evrita Hestiandari Rustiawan, Indra Sabalius Uhai Saksono, Lalang Samuel Aditya Eko Putranto Santosa, Sonny Sardin Sari Zulfiana Hasan Sari, Vina Budiarti Mustika Setiawan Setiawan Shifa Azizah, Erica Fahrani Simatupang, Teddy Juanda Sirait, Edison P Sisca Cletus Lamatokan Siska Siska Siti Annisa Wahdiniawati, Siti Annisa Siti Patimah Sobali, Utep Soegiarto, Ita Sri Purwati, Sri St Rahmah St. Sukmawati. Sudadi Sudirman Sukirman Sukirman Sulaeman, Moh. Muklis Sultan Andilah Suriani Nur Susanto Susanto Susi Arijanti Susi Indriyani Susi Oktafiani Suwahono Suwahono Suwandana, I Made Adi Tanti Widia Nurdiani Teddy Juanda Simatupang Teguh Setiawan Wibowo Tri Yusnanato Tyahya Whisnu Hendratni Umi Setyorini Usulu, Elvira M. Vera Herlina Mustari Violin, Vivid Virginia Listanti Widaryo, Chandika Mahendra Widianti, Fadillah Nur Wulandari, Ayu Ratna Zahra Khusnul Lathifah Zulkifli, Muhammad Rizky Zuraida Zuraida