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Pengaruh Masa Kerja, Disiplin Kerja dan Motivasi Kerja terhadap Kepuasan Kerja serta Implikasinya pada Kinerja Pegawai : Studi Survey di Klinik Pratama Garcia Medika di Kabupaten Bandung Barat Novi Elvrina; Sri Rochani Mulyani; Farida Yuliaty; Vip Paramarta; Kosasih Kosasih
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 6 No. 2 (2026): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v6i2.1990

Abstract

This study addresses the issue of varying levels of employee performance and job satisfaction in healthcare service settings, particularly in small-scale clinics. The main objective of this research is to examine the effect of tenure, work discipline, and work motivation on job satisfaction and their implications for employee performance at Klinik Pratama Garcia Medika, West Bandung Regency. A quantitative approach was applied using descriptive and verificative methods. Data were collected through questionnaires distributed to clinic employees and analyzed using path analysis to identify both direct and indirect relationships among variables. The results show that tenure, work discipline, and work motivation each have a positive and significant effect on job satisfaction. Simultaneously, these variables also significantly influence job satisfaction. Furthermore, job satisfaction has a strong positive effect on employee performance. The analysis also indicates that job satisfaction partially mediates the relationship between tenure, discipline, and motivation with employee performance, where indirect effects are greater than direct effects in several relationships. These findings highlight the importance of improving internal factors such as discipline and motivation, alongside managing employee experience, in order to enhance job satisfaction and ultimately improve performance.
The influence of customer perceived value and service quality on customer loyalty through customer satisfaction: A case study report Dewanti Putri Nurita; Vip Paramarta; Kosasih Kosasih; Farida Yuliaty; Etty Sofia Mariati Asnar
Malahayati International Journal of Nursing and Health Science Vol. 8 No. 12 (2026): Volume 8 Number 12
Publisher : Program Studi Ilmu Keperawatan-fakultas Ilmu Kesehatan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/minh.v8i12.1800

Abstract

Background: Preliminary findings indicate a patient loyalty issue at XYZ Hospital, Tangerang. Purpose: To analyze the partial effect of Customer Perceived Value and Service Quality on Customer Loyalty, both directly and indirectly through the mediation of Customer Satisfaction. Method: A quantitative approach with an asymmetric causal design was employed. This study employed descriptive and verification methods and adopted a survey-based approach. The study was conducted at XYZ Hospital, Tangerang, Banten, in 2025. The population included all hospital outpatients, with a sample size of 123 respondents. Data were collected through a survey and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Results: This study indicates that customer perceived value significantly influences customer satisfaction and loyalty. Service quality also has a positive and significant impact on customer satisfaction and loyalty. Furthermore, customer satisfaction has a significant positive effect on customer loyalty. Furthermore, customer satisfaction mediates the relationship between service quality and customer loyalty. However, it does not mediate the relationship between customer perceived value and customer loyalty. Conclusion: increasing service quality and customer perceived value can increase satisfaction and loyalty, with satisfaction acting as a mediator, particularly in the relationship between service quality and customer loyalty.
TRANSFORMATION OF TOURISM DESTINATIONS: OVERCOMING THE CHALLENGES OF THE CRISIS TOWARDS SUSTAINABILITY Ricky Agusiady; Farida Yuliaty; Zaenal Aripin
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 4 (2024): Jesocin - March
Publisher : Organisasi Kreatif Indonesia Emas

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Abstract

The tourism industry is faced with various challenges, including global crises such as the Covid-19 pandemic, which has significantly disrupted tourism activities. Transforming tourist destinations is the key to overcoming the challenges of this crisis towards the sustainability of the tourism industry. This research aims to analyze tourism destination transformation strategies in facing crisis challenges and promoting the sustainability of the tourism industry. The research method used in this research is qualitative, by conducting a literature review and analysis of various case studies regarding the transformation of tourist destinations. The research results show that the transformation of tourist destinations can successfully overcome crisis challenges by implementing strategies such as tourism product innovation, use of information and communication technology, environmental and cultural heritage preservation, empowerment of local communities, and collaboration between stakeholders.  
TRANSFORMATION OF TOURISM DESTINATIONS: OVERCOMING THE CHALLENGES OF THE CRISIS TOWARDS SUSTAINABILITY Ricky Agusiady; Farida Yuliaty; Zaenal Aripin
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 4 (2024): Jesocin - March
Publisher : Organisasi Kreatif Indonesia Emas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The tourism industry is faced with various challenges, including global crises such as the Covid-19 pandemic, which has significantly disrupted tourism activities. Transforming tourist destinations is the key to overcoming the challenges of this crisis towards the sustainability of the tourism industry. This research aims to analyze tourism destination transformation strategies in facing crisis challenges and promoting the sustainability of the tourism industry. The research method used in this research is qualitative, by conducting a literature review and analysis of various case studies regarding the transformation of tourist destinations. The research results show that the transformation of tourist destinations can successfully overcome crisis challenges by implementing strategies such as tourism product innovation, use of information and communication technology, environmental and cultural heritage preservation, empowerment of local communities, and collaboration between stakeholders.  
Analisis Pengaruh Komponen Sistem Informasi Manajemen Rumah Sakit Terhadap Kinerja Pegawai di Unit Rawat Jalan RSUD Batara Guru Kabupaten Luwu Alfan Satria; Farida Yuliaty; Rukhiyat Rukhiyat; Vip Paramarta; Kosasih Kosasih
Malahayati Nursing Journal Vol 8, No 9 (2026): Volume 8 Nomor 9 (2026)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v8i9.25890

Abstract

ABSTRACT Software, hardware, and brainware of hospital management information systems play a role in employee performance, although there are still problems/weaknesses in each variable that need to be improved. This study focuses on providing a deeper understanding of software, hardware, and brainware of hospital management information systems on employee performance. The object of this study was employees at the outpatient unit of Batara Guru Regency Hospital with a total sample of 62 respondents. The data analysis used multiple linear regression, correlation coefficient analysis, and coefficient of determination analysis. The results showed that respondents' opinions on software, hardware, and brainware of the hospital management information system were in the good category, although there were still weaknesses in each variable. The multiple regression equation model shows a positive and unidirectional functional relationship with the equation Y = 3.637 + 0.293 (X1) + 0.289 (X2) + 0.302 (X3) + e. Partial and simultaneous hypothesis testing showed a positive and significant influence. Software, hardware, and brainware of hospital management information systems have a positive and significant effect on employee performance. Keywords: Software, Hardware, Brainware, Employee Performance.  ABSTRAK Sistem Informasi Manajemen Rumah Sakit (SIMRS) yang terdiri dari aspek software, hardware, dan brainware memiliki peran penting dalam menunjang kinerja pegawai, khususnya di unit rawat jalan rumah sakit. Namun, dalam implementasinya masih terdapat beberapa kendala yang dapat memengaruhi efektivitas kinerja pegawai. Untuk memberikan pemahaman yang lebih mendalam mengenai pengaruh software, hardware, dan brainware dalam SIMRS terhadap kinerja pegawai. Sampel penelitian ini adalah pegawai pada unit rawat jalan RSUD Batara Guru Kabupaten Luwu sebanyak 62 responden. Data dianalisis menggunakan regresi linear berganda, uji koefisien korelasi, dan uji koefisien determinasi. Hasil penelitian menunjukkan bahwa perangkat keras, perangkat lunak, serta kompetensi pengguna SIMRS berada dalam kategori baik, walaupun masih ditemukan kelemahan pada setiap variabel. Model persamaan regresi menunjukkan hubungan fungsional positif dan searah dengan persamaan Y = 3,637 + 0,293 (X1) + 0,289 (X2) + 0,302 (X3) + e. Hasil uji hipotesis secara parsial maupun simultan menunjukkan adanya pengaruh positif dan signifikan. Perangkat keras, perangkat lunak, serta kompetensi pengguna SIMRS berpengaruh positif dan signifikan terhadap kinerja pegawai. Kata Kunci: Perangkat Keras, Perangkat Lunak, Pengguna SIMRS, Kinerja Pegawai. 
Analysis of Service Quality and its Impact on Patient Satisfaction and Loyalty at the Outpatient Dental Clinic of Bethesda Hospital, Tomohon, North Sulawesi Christine Dianne Sumarauw; Abdul Gani Sidqi; Taufan Nugroho; Farida Yuliaty; Etty Sofia Mariati Asnar
Jurnal Pengabdian Nusantara Vol. 4 No. 4 (2026)
Publisher : Konsorsium Nasional Pengelola Jurnal Pengabdian

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jpn.v4i4.272

Abstract

This study aims to analyze service quality, patient satisfaction, and patient loyalty at Bethesda Hospital Tomohon. A quantitative approach was employed, with a sample size of 100 respondents. Data analysis involved both descriptive and verificative methods, specifically path analysis. Descriptive analysis revealed that respondents rated service quality, patient satisfaction, and patient loyalty favorably; however, certain shortcomings requiring attention and improvement were identified. Meanwhile, the verificative analysis (path analysis model) showed positive path coefficients between variables. Furthermore, the path coefficient for the indirect effect exceeded that of the direct effect (62.5% > 52.1%), indicating that patient satisfaction acts as an intervening variable that mediates the relationship between service quality and patient loyalty. A correlation coefficient of 0.968 indicates a strong relationship between the variables, and a coefficient of determination (R²) of 67.5% demonstrates a substantial influence of service quality on patient satisfaction and patient loyalty. The statistical hypothesis test results (partial t-test) indicate that service quality has a positive effect on patient satisfaction (t-statistic > tα: 12.115 > 1.98) and a positive, significant effect on patient loyalty (t-statistic > tα: 13.498 > 1.98); patient satisfaction has a positive, significant direct effect on patient loyalty (t-statistic > tα: 10.289 > 1.98); and service quality has a positive indirect effect on patient loyalty mediated by patient satisfaction (t-statistic > tα: 9.016 > 1.98). Overall, the research findings demonstrate the implications of service quality and patient satisfaction for patient loyalty.
Analysis of Healthcare Quality with Patient Satisfaction and Loyalty in Outpatient Care: A Systematic Literature Review Gandhes Putri Dwikijayanti; Vip Paramarta; Kosasih Kosasih; Farida Yuliaty
Jurnal Pengabdian Nusantara Vol. 4 No. 4 (2026)
Publisher : Konsorsium Nasional Pengelola Jurnal Pengabdian

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jpn.v4i4.273

Abstract

The quality of healthcare services is a crucial factor influencing patient satisfaction and loyalty, particularly in outpatient care. High patient satisfaction can increase trust and the likelihood of patients returning to healthcare services and recommending them to others. Therefore, a comprehensive study is needed to examine the relationship between healthcare service quality and outpatient satisfaction and loyalty. This study aims to analyze the relationship between healthcare service quality and outpatient satisfaction and loyalty through a Systematic Literature Review (SLR) approach. This study used a Systematic Literature Review method by searching for scientific articles obtained from various databases such as Google Scholar, PubMed, and ScienceDirect. The article selection process was carried out based on predetermined inclusion and exclusion criteria, including articles discussing healthcare service quality, patient satisfaction, and outpatient loyalty, and published within a specific timeframe. The results of the review indicate that healthcare service quality has a positive and significant relationship with outpatient satisfaction. The service quality dimensions that most frequently influence patient satisfaction include reliability, responsiveness, assurance, empathy, and tangibles. Healthcare service quality is a major factor influencing outpatient satisfaction and loyalty. Improving service quality across various quality dimensions can increase patient satisfaction, ultimately driving patient loyalty to healthcare facilities. These findings can serve as a basis for healthcare facility managers in designing service quality improvement strategies that are oriented toward patient needs and expectations.
Analysis of the Factors Influencing Patient Loyalty in the Digital Age: The Role of Service Quality, Patient Experience, and Hospital Reputation: Systematic Literature Review Christine Dianne Sumarauw; Vip Paramarta; Kosasih Kosasih; Farida Yuliaty
Jurnal Pengabdian Nusantara Vol. 4 No. 4 (2026)
Publisher : Konsorsium Nasional Pengelola Jurnal Pengabdian

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jpn.v4i4.275

Abstract

Patient loyalty is a key indicator of a hospital's management success in maintaining its service ecosystem and competitive advantage. In the digital era, patient loyalty is influenced not only by clinical service quality but also by the patient experience, hospital reputation, and the hospital's ability to provide easy, fast, and responsive digital interactions. This study aims to analyze the factors influencing patient loyalty, focusing on the roles of service quality, patient experience, and hospital reputation through a Systematic Literature Review (SLR) approach. A literature search was conducted on scientific articles published between 2021 and 2026 using relevant databases and journal sources. Articles were selected based on inclusion and exclusion criteria and subsequently analyzed systematically to identify patterns of relationships between variables. The synthesis results indicate that service quality is a fundamental determinant of patient loyalty, as reliable, responsive, safe, and patient-centric care enhances satisfaction and the likelihood of repeat visits. Patient experience is a crucial factor, as loyalty is shaped by the overall experience throughout the patient journey. Hospital reputation also plays a role in building trust and reinforcing patient preferences. Furthermore, digitalization expands patient-hospital interactions through websites, applications, social media, online registration, and telemedicine. The synthesis reveals that satisfaction and trust potentially act as mediators in the relationships between service quality, patient experience, reputation, and loyalty. Consequently, enhancing patient loyalty requires an integrated strategy that combines service quality, patient experience, institutional reputation, digital transformation, satisfaction, and trust.
Improving Oral and Dental Healthcare Quality Management to Enhance Patient Satisfaction in Hospitals: A Systematic Literature Review Ayu Kezia Walean; Vip Paramarta; Kosasih Kosasih; Farida Yuliaty
Jurnal Pengabdian Nusantara Vol. 4 No. 4 (2026)
Publisher : Konsorsium Nasional Pengelola Jurnal Pengabdian

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jpn.v4i4.277

Abstract

The quality of dental and oral health services is a crucial component in enhancing hospital service quality, as it directly impacts patient experience, trust, and satisfaction. Effective quality management is essential to ensure that services are safe, effective, timely, patient-oriented, and aligned with professional standards. This study aims to analyze and synthesize scientific evidence regarding the implementation of quality management in dental and oral health services and its impact on increasing patient satisfaction in hospitals. A Systematic Literature Review (SLR) design utilizing the PRISMA approach was employed. Literature was obtained through searches of scientific databases using keywords related to dental and oral health services, quality management, service quality, patient satisfaction, and hospitals. Selected articles consisted of quantitative studies addressing dental and oral health service quality and patient satisfaction, published within the researcher-defined timeframe, and available in full text. The selection process was based on inclusion and exclusion criteria; subsequently, data were extracted, assessed for methodological quality, and narratively synthesized. The synthesis indicates that improvements in dental and oral health service quality management are associated with increased patient satisfaction. Consistently contributing factors include service reliability, healthcare worker responsiveness, professional assurance and competence, empathy, effective communication, facility availability, environmental cleanliness, waiting times, and ease of access. Key strategies for enhancing patient experience include implementing quality standards, conducting periodic satisfaction evaluations, strengthening healthcare worker competence, and pursuing continuous improvement. In conclusion, integrated and patient-oriented quality management plays a vital role in boosting patient satisfaction with hospital-based dental and oral health services. Strengthening quality evaluation systems and continuous quality improvement efforts is essential to ensure the delivery of safe, effective, responsive, and patient-centered care.
Co-Authors Aas Kurniasih Abd Halim Abdul Gani Sidqi Adang Haryaman Ade Armada Sutedja Afira Febriani Surya Wijaya Ahadi, Rosari Zakia Ahmad Syakur Banafif Alamsyah, Rifa Azizah Aldirafi Gani Alfan Satria Amalia, Nafrah Amelia, Anggi Amin, Hayat Amin, Nadia Arsita Usman Amry, Syamsul Anathasia, Sophiana Enjellin Andityo Wahyu Juniarsyah Andrian, Hendri Anggilia Yuliani Susanti Anita Reviana Ardyansyah, Mukhlas Ari Munandar Ari Tri Utami Arnovita, Dyah Kusuma Aryani Kusuma Mukti Asidiki, Muhamad Ilham Asnar, Etty Sofia Marianti Asnar, Etty Sofia Mariati Ayu Kezia Walean Ayu Laili Rahmiati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Bambang Sulistyo Bayu Kharisma Beddu, Erniaty Bina Lauringga Andora Budiman, Rocky Fransiskus Candra Mizwar Carvalho Soares, Sebastiao Barreto de Celine Yinnie Chendra, Wijaya Johanes Chevi Wirawan Chevie Wirawan Chevy Wirawan Christine Dianne Sumarauw Cindy Wulandari Octo Dean Joshua Dotulong Debi Irawan Dermawan, Diki Tri Bagus Detya Okti Murni Devi Anggraini Dewanti Putri Nurita Dewi Kania, Dewi Dewi, Ni Putu Ayu Yusita Diana Pratiwi Didin Saepudin Didin Saepudin Dimas Ageng Prayogo Dimas Rifqi Djogo, Ony Dongoran, Haddan dr Agung Family, Joko Agung N Dramora Nepy Asmara Dwi Kartika Sari Eddi Supriadi Edi Kurnawan Edi Kurnawan Eka Purwanda Eka Purwanda Eka Purwanda Eka Purwanda Eka Purwanda, Eka Eliza Techa Fattima Erlambang, Rio Yoga Erna Kena Etty Sofia Etty Sofia MA Etty Sofia Marianti Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Faisal Rosady Fajarini Fauzal Mulki, Kiki Febrialita Twiceandaru Ferdiyan, Rendra Fergilius Nardi Wa’os Firda Nur Laila Firmansyah, M.Lutfi Firnando, Hendri Fitri Sya’bandyah Fitri Sya’bandyah Fitriah Agustika Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fransisca Intan Marulita Fransiska Carmelia Subeno Gandhes Putri Dwikijayanti Haddan D Haddan Dongoran Hana Betel Kartina Harahap, Linda Rahmadhani Hardy, Sara Mustika Hendajany, Nenny Herdyansyah, Ridwan Hermansyah Hermansyah Hidayat, Mochammad Reza Hikma, Yusnita Ayu Hio, Aro Die I Gusti Nyoman Trianantha Jaya I Ketut Dian Lanang Triana Imas Siti Masitoh Imran, Abdul Waris Indradewa, Rhian Indriani Indriani Islami , Ahkam Haqiqi Istahara Ivana Yolanda Ivanda Rian Pratama Iwan Prasetyo Jeanny Kathleen Hartini Kadarisman, Sumeidi Kalangi, Beauty Saskia Kartamihardja , Sobarna Kartamiharja, Sobarna Kartina, Hana Betel Klarita, Endy Liani Kokasih, Kokasih Kosasih Kosasih Kosasih Kosasih , Kosasih Kosasih Kosasih Kosasih Kosasih KOSASIH KOSASIH, KOSASIH Kosasih, K Kristina Boga Kumorowani, Riyan Putri Kurnawan, Edi Lestari P.R, Rachmi Lestari, Ayu Mey Litau, Natasya Anggreine Lopulalan, Jopie Julius Louisiani Mansoni Isnajati M Khoerudin Mahqfiroh, Juliatul Maindoka, Regina Tirza Malik, Rahadian Mandu, Jenne Manurung, Muranny Nurshyaliha Marta Ulina Martini Viviana Maryani Thiolisda Simanjuntak Mega Rianita Kartika Megandhi Gusti Wardhana Michael Sisko Mogi, Melati Rosaline Michaella Mubarok, Kamal Muhamad Ilham Asidiki Muhammad Rizki mulyani, sri rochani Mustoha, Mustoha Mutmainnah Mutmainnah Nasution, Musthofa Lutfi Nesda, Ajeng Setia Ni Putu Emy Darma Yanti Nina Risnawaty Novi Elvrina Nugroho, Taufan Nunung Nuryani Nur Zaman Nurjamali Desy Mulia Frida Nurmartiani, Erika Nursoffa, Idris Palittin, Normayanti Pandu Lesmana Paramartha, Vip Prambudi Rukmono Prasetianto, Wisnu Pratama, Yudhistira Anugerah Pratiwi, Ema Vika Purnama, Engga Puspa Wulandari Putri, Anak Agung Istri Inten Sivaratri Qodariyah, Yuli Ramadani, Ramadani Rasyid, Renaldi Prasetya Nagar Ricky Agusiady Ridwan Herdyansyah Rifal, Dwiki Indar Rini Hastuti Riris Liani Risal Wintoko Rita Sulastini Rizal Juniar Rizqi Rizki Tomi Resna Suhendar Rosalina Cesilia Rudianto, Yanto Rukhiyat Rukhiyat Rukhiyat Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rulia Rulia Rulia Rulia , Rulia Rulia Rulia Rulia Rulia Rulia, Rulia Rullia Ruriyansi Santi Sandra Santika, Made Saragih, Erick Gustaf Hamonangan Sari, Dwi Kartika Satria Dharma Setiawan Satria, Alfan Sebastião Amaral Shidayatri, Herwidhiyah Shiela Stefani Shiela Siagian, Farida Chrisfina Sidik, Muhamad Sidqi, Abdul Gani Sikki, Nurhaeni Sikki, Nurhaini Siregar, Sadrak Sisko, Michael Siti Darmiani Sitti Nurhastiawati Sobarna Sobarna Kartamihardja Sobarna Kartamiharja Sony Tian Dhora Sri Rochani Sri Rochani Mulyani Sugiyarti Sugiyarti, Sugiyarti Suharsono, Teguh Nurhadi Suharsono, Teguh Nurhadi Sumeidi Kadarisman Sumeidi Kadarisman Suryana, Hari Suryana, Nia Susanti, Anggilia Yuliani Sya’bandyah, Fitri Syahidin , Rukhiyat Syahidin, Rukhiyat Syahidin, Rukhiyat Syahrial Hidayat Syamsul Bahri Syamsul Bahri Syarah Oktrissyanti Syarifah Asmawati Tatang Sudrajat Taufan Nugroho Taufan Nugroho Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Theodora Dona Mila Thungari, Grace Imelda Tia Ariani Salsabila Tia Ariani Salsabila Tri Utami, Ari Utojo, Widjadjanti Utojo, Widjajanti Utoyo, Widjajanti Verianto Vip Paramarta Vip Paramarta Vip Paramarta, Sobarna Kartamihardja Vip Paramata Vip Pramarta Vip. Paramarta Wahid, Deden Abdul Wahyu Saputra Wantias, Isni Wibisono, Fallery Setyaprawira Widiyah Darmawan Widjajanti Utojo Widya Pratiwi Wienanda, Andreas Klemens Wirawan, Chevi Wirawan, Chevie Y. Ony Djago Yacobus, Danny Jaya Yayuk Dwi Nenda, Ligar Yessica Febriany Yudhan Triyana Yudhistira Anugerah Pratama Yusnita Ayu Hikma Yuwono, Ismanto Yuyun Yuniarsih Zaenal Aripin Zakaria Kuswara