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Analisis Kepuasan Pasien di RSU Baros terhadap Aplikasi Mobile JKN Wantias, Isni; Yuliaty, Farida
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 5 No. 1 (2025): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v5i1.1094

Abstract

This research examines the factors that influence patient satisfaction with the Mobile JKN application at RSU Baros and its impact on perceptions of overall health service quality. Through comprehensive literature analysis, five main factors influencing patient satisfaction were identified: ease of use, security and privacy, quality of information, responsiveness and technical support, and integration with physical health services. The results of the study show that satisfaction with the Mobile JKN application is positively correlated with patient perceptions of the quality of health services at RSU Baros. Key challenges include the digital divide, data security, and systems integration, while opportunities include personalization of services, telemedicine integration, and increased health literacy. This research highlights the importance of a holistic approach in digital health application development, considering not only technical aspects but also user needs and preferences. The implications of this research include recommendations for continuous improvement of the Mobile JKN application, strategies for overcoming implementation challenges, and utilizing technological opportunities to improve the quality of health services in the digital era.
STUDI LITERATUR: Faktor Kualitas Pelayanan terhadap Loyalitas Pasien di Rumah Sakit Indonesia Purnama, Engga; Yuliaty, Farida
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 5 No. 1 (2025): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v5i1.1112

Abstract

This study aims to examine the service quality factors that influence patient loyalty in Indonesian hospitals. Service quality is a crucial aspect in maintaining and enhancing patient trust and loyalty. This literature review identifies five key dimensions of service quality: reliability, responsiveness, assurance, empathy, and tangibles. Each dimension plays a significant role in shaping patient loyalty, through consistent service delivery, quick responses, medical staff competence, personal attention, and the quality of physical facilities. Several studies indicate that patient satisfaction also acts as a mediator between service quality and loyalty, good service increases satisfaction, ultimately affecting patient loyalty. Amid the intense competition in healthcare services in Indonesia, optimal service quality is a key factor in patient retention. Therefore, hospital management must focus on each service quality dimension to create a satisfying patient experience. The findings of this review are expected to guide hospitals in developing effective strategies for improving service quality to retain and increase patient loyalty.
The Effect of Work Motivation on Employee Performance at Bukit Raya Sekawan Mining Company Pratama, Yudhistira Anugerah; Yuliaty, Farida; Kosasih, Kosasih; Kadarisman, Sumeidi; Paramarta, Vip
Adpebi International Journal of Multidisciplinary Sciences Vol. 4 No. 1 (2025)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/aijms.v4i1.977

Abstract

The aim of this study is to examine the relationship between job motivation and employee performance at Bukit Raya Sekawan Mining Company. A quantitative associative technique was used in this study. This study's population consists of all 45 employees of Bukit Raya Sekawan Mining Company. Then, as tools and procedures for collecting data, observation, interviews, literature reviews, documentation studies, observation guidelines, and questionnaires are used. The results demonstrated that job motivation has a favorable and significant influence on staff performance at Bukit Raya Sekawan Mining Company. Therefore, Bukit Raya Sekawan Mining Company has to monitor and evaluate staff performance in order to ensure that corporate goals are met to the fullest and employee welfare is ensured. To guarantee a fair allocation of jobs, encourage collaboration among staff members, and provide opportunities for professional growth, Bukit Raya Sekawan Mining Company needs to collect accurate data. This is how it is expected that in the future, Bukit Raya Sekawan Mining Company and its employees would collaborate to fulfill their rights, obligations, and aspirations as one single unit.
PENYULUHAN DAN PELAKSANAAN STRATEGI PENGELOLAAN BANK SAMPAH KEPADA WARGA MASYARAKAT KECAMATAN CILEUNYI KABUPATEN BANDUNG PROVINSI JAWA BARAT Vip Paramarta; Fitriana, Fitriana; Kosasih, Kosasih; Farida Yuliaty; Nunung Nuryani; Zakaria Kuswara; Imas Siti Masitoh; Dimas Ageng Prayogo
J-ABDI: Jurnal Pengabdian kepada Masyarakat Vol. 2 No. 9: February 2023
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jabdi.v2i9.9360

Abstract

Pengelolaan sampah menjadi tantangan besar bagi masyarakat, khususnya di wilayah perkotaan dan sekitarnya. Program bank sampah hadir sebagai solusi inovatif dalam pengurangan dan pemanfaatan sampah rumah tangga secara berkelanjutan. Artikel ini bertujuan untuk mendeskripsikan kegiatan penyuluhan dan pelaksanaan strategi pengelolaan bank sampah yang dilakukan kepada warga masyarakat di Kecamatan Cileunyi, Kabupaten Bandung, Provinsi Jawa Barat. Kegiatan ini melibatkan pendekatan partisipatif melalui edukasi, pelatihan teknis, dan pendampingan dalam pembentukan serta pengelolaan bank sampah. Hasil kegiatan menunjukkan peningkatan pemahaman masyarakat terhadap pentingnya pengelolaan sampah berbasis komunitas, sekaligus peningkatan partisipasi aktif dalam memilah dan mendaur ulang sampah. Bank sampah tidak hanya berkontribusi terhadap kebersihan lingkungan, tetapi juga memberikan nilai ekonomi melalui pengelolaan sampah bernilai jual. Artikel ini merekomendasikan perluasan kegiatan serupa di wilayah lain serta dukungan berkelanjutan dari pihak terkait untuk keberhasilan program
Analisis Kepuasan Masyarakat terhadap Pelayanan Rumah Sakit Umum Daerah R.A. Basoeni, Kabupaten Mojokerto Berdasarkan Ulasan di Google Maps Review Mahqfiroh, Juliatul; Yuliaty, Farida
Jurnal Manajemen Informasi dan Administrasi Kesehatan Vol. 7 No. 2 (2024): JMIAK
Publisher : Program Studi D3 Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v7i2.5805

Abstract

Online review becomes more and more crucial in this rapidly evolving era. It is also play a significant role in influencing the decision making in healthcare service field. These online reviews provides a novel insight in how people are able to access, assess, and finally choose which healthcare facility to prefer to use. This study aims to analyze the online reviews and ratings made by the consumers available in Google Maps Review of Rumah Sakit Umum Daerah (RSUD) R.A. Basoeni Kabupaten Mojokerto, East Java. This study focuses in assessing the ratings and frequent keywords in the reviews which were made between 2019 and 2024. Rating 1 and 2 represent the negative reviews, 3 represent neutral, and 4 and 5 represent positive reviews. Negative reviews assessment showed the main user’s complaints include queue management, staff attitude, and the inadequate cleanliness of the facilities in RSUD RA. Basoeni. Positive reviews assessment highlighted the fast, friendly and professional services. This study emphasizes the need for hospital management to respond to reviewer complaints by improving the quality of facilities and providing training for staff as a means of increasing user satisfaction.
Female Lecturers' Psychological Well-being and Performance are Impacted by Work-family Conflict and Self-efficacy Yuliaty, Farida
MIX: JURNAL ILMIAH MANAJEMEN Vol 14, No 3 (2024): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2024.v14i3.014

Abstract

Objectives: This study aims to examine the influence of work-family conflict (WFC) and self-efficacy on the psychological well-being and performance of female lecturers in Bandung. It also explores the mediating role of psychological well-being in these relationships to provide a comprehensive understanding of how these factors interact to affect the productivity of female lecturers.Methodology: This quantitative study used a survey and Structural Equation Modeling (SEM) via SmartPLS 4 to examine relationships between WFC, self-efficacy, psychological well-being, and performance. WFC and self-efficacy were the exogenous variables, psychological well-being was the mediator, and performance was the endogenous variable. A sample of 140 married female lecturers from West Java and Banten with at least three years of experience was selected using purposive and accidental sampling.Findings: Work-family conflict (WFC) negatively affects both psychological well-being and performance, while self-efficacy positively influences both. Psychological well-being significantly enhances performance and partially mediates the effects of WFC and self-efficacy on performance, with mediation effects of 32.27% and 26.67%, respectively.Conclusion: This research highlights the importance of addressing work-family conflict and fostering self-efficacy to enhance psychological well-being and performance among female lecturers. Institutions can improve lecturer performance by supporting mental health initiatives and helping lecturers manage WFC. Additionally, increasing self-efficacy through confidence-building programs can contribute significantly to both psychological well-being and productivity. This study fills gaps in previous research by offering a nuanced understanding of the mediating role of psychological well-being in the academic context, particularly for female lecturers balancing work and family responsibilities
Analisis Dimensi Efektivitas Program Polri Belajar Terhadap Kinerja Anggota Polri di Polres Sukaharjo Yuwono, Ismanto; Kosasih; Yuliaty, Farida
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 11 No. 1 (2025): Februari 2025
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v11i1.3574

Abstract

This study investigates the impact of the "POLRI Belajar" program on enhancing the performance of police officers at the Sukoharjo Police Resort. The program aims to improve the knowledge, skills, and work attitudes of officers in addressing the increasingly complex challenges and demands of society. This research employs a quantitative method, with data collected through a survey distributed to 83 program participants. The data is analyzed using multiple linear regression. The analysis results indicate that the three independent variables knowledge, skills, and attitude have a significant impact on performance. Specifically, the knowledge variable (X1) shows a significant influence with a coefficient of 0.630 and a significance value of 0.000. In contrast, the skills variable (X2) also has a significant effect, with a regression coefficient of -0.165 and a significance value of 0.013. Additionally, the attitude variable (X3) demonstrates a significant influence with a regression coefficient of 0.282 and a significance value of 0.000. The study concludes that the "POLRI Belajar" program considerably improves police personnel performance, notably by reinforcing knowledge, abilities, and work attitudes. This conclusion emphasizes the need of continual training inside police organizations and suggests the creation and improvement of such programs in the future. Furthermore, this study opens the door to future in-depth investigations into other elements that may impact police performance.
Analysis of Nurses' Quality of Work Life at Ternate Hospital Dramora Nepy Asmara; Kosasih; Yuliaty, Farida
Jurnal Manajemen Informasi Kesehatan (Health Information Management) Vol. 10 No. 1 (2025): Health Information and Management
Publisher : Sekolah Tinggi Ilmu Kesehatan Sapta Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51851/jmis.v10i1.657

Abstract

Nurses, as one of the human resources in hospitals, play a crucial role as a profession that constantly interacts with patients. Therefore, the performance of nurses, who play a crucial role in the hospital, is influenced by the quality of work life. Quality of work life is a state in which employees can fulfill their essential needs by working within the organization. The purpose of this study was to determine the quality of work life of nurses at Ternate Hospital. Data collection was conducted using a total sampling technique, with 80 nurses being the entire population. Data collection was conducted using a questionnaire. Data analysis used univariate analysis. The overall average score for quality of work life was 157.6 (SD = 11.41). The conclusion of this study is that the overall quality of work life and its individual dimensions are at a moderate level. Quality of work life is important for identifying capacity to meet the needs of society and the workplace.
Pengaruh Kepuasan Kerja terhadap Organizational Citizenship Behavior (OCB): a Literature Review Sisko, Michael; Yuliaty, Farida
Jurnal Kesehatan Saintika Meditory Vol 7, No 2 (2024): November 2024
Publisher : STIKES Syedza Saintika Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30633/jsm.v7i2.2796

Abstract

Artikel Literature Review Pengaruh Kepuasan Kerja terhadap Organizational Citizenship Behavior (OCB) adalah artikel ilmiah yang bertujuan mambangun hipotesis riset pengaruh antar variabel yang akan digunakan pada riset selanjutnya. Penelitian ini membahas tentang pengaruh kepuasan kerja terhadap Organizational Citizenship Behavior. Metode penulisan artikel Literature Review ini adalah dengan metode library research, yang bersumber dari media online seperti Google Scholar, Mendeley dan media online akademik lainnya. Hasil Literature Review ini adalah variabel Kepuasan Kerja berpengaruh terhadap variabel Organizational Citizenship Behavior. Selain variabel diatas, beberapa faktor yang mungkin berpengaruh terhadap Organizational Citizenship Behavior antara lain: Kompetensi, Kepemimpinan, Stress kerja, Lingkungan Kerja, Dukungan Sosial.Kata kunci : Kepuasan Kerja, Organizational Citizenship Behavior, Literature Review
Analisis Dimensi Efektivitas Program Polri Belajar Terhadap Kinerja Anggota Polri di Polres Sukaharjo Yuwono, Ismanto; Kosasih; Yuliaty, Farida
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 11 No. 1 (2025): Februari 2025
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v11i1.3574

Abstract

This study investigates the impact of the "POLRI Belajar" program on enhancing the performance of police officers at the Sukoharjo Police Resort. The program aims to improve the knowledge, skills, and work attitudes of officers in addressing the increasingly complex challenges and demands of society. This research employs a quantitative method, with data collected through a survey distributed to 83 program participants. The data is analyzed using multiple linear regression. The analysis results indicate that the three independent variables knowledge, skills, and attitude have a significant impact on performance. Specifically, the knowledge variable (X1) shows a significant influence with a coefficient of 0.630 and a significance value of 0.000. In contrast, the skills variable (X2) also has a significant effect, with a regression coefficient of -0.165 and a significance value of 0.013. Additionally, the attitude variable (X3) demonstrates a significant influence with a regression coefficient of 0.282 and a significance value of 0.000. The study concludes that the "POLRI Belajar" program considerably improves police personnel performance, notably by reinforcing knowledge, abilities, and work attitudes. This conclusion emphasizes the need of continual training inside police organizations and suggests the creation and improvement of such programs in the future. Furthermore, this study opens the door to future in-depth investigations into other elements that may impact police performance.
Co-Authors Aas Kurniasih Abd Halim Abdul Gani Sidqi Adang Haryaman Ade Armada Sutedja Afira Febriani Surya Wijaya Ahadi, Rosari Zakia Ahmad Syakur Banafif Alamsyah, Rifa Azizah Aldirafi Gani Alfan Satria Amalia, Nafrah Amelia, Anggi Amin, Hayat Amin, Nadia Arsita Usman Amry, Syamsul Anathasia, Sophiana Enjellin Andityo Wahyu Juniarsyah Andrian, Hendri Anggilia Yuliani Susanti Anita Reviana Ardyansyah, Mukhlas Ari Munandar Ari Tri Utami Arnovita, Dyah Kusuma Aryani Kusuma Mukti Asidiki, Muhamad Ilham Asnar, Etty Sofia Marianti Asnar, Etty Sofia Mariati Ayu Kezia Walean Ayu Laili Rahmiati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Bambang Sulistyo Bayu Kharisma Beddu, Erniaty Bina Lauringga Andora Budiman, Rocky Fransiskus Candra Mizwar Carvalho Soares, Sebastiao Barreto de Celine Yinnie Chendra, Wijaya Johanes Chevi Wirawan Chevie Wirawan Chevy Wirawan Christine Dianne Sumarauw Cindy Wulandari Octo Dean Joshua Dotulong Debi Irawan Dermawan, Diki Tri Bagus Detya Okti Murni Devi Anggraini Dewanti Putri Nurita Dewi Kania, Dewi Dewi, Ni Putu Ayu Yusita Diana Pratiwi Didin Saepudin Didin Saepudin Dimas Ageng Prayogo Dimas Rifqi Djogo, Ony Dongoran, Haddan dr Agung Family, Joko Agung N Dramora Nepy Asmara Dwi Kartika Sari Eddi Supriadi Edi Kurnawan Edi Kurnawan Eka Purwanda Eka Purwanda Eka Purwanda Eka Purwanda Eka Purwanda, Eka Eliza Techa Fattima Erlambang, Rio Yoga Erna Kena Etty Sofia Etty Sofia MA Etty Sofia Marianti Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Faisal Rosady Fajarini Fauzal Mulki, Kiki Febrialita Twiceandaru Ferdiyan, Rendra Fergilius Nardi Wa’os Firda Nur Laila Firmansyah, M.Lutfi Firnando, Hendri Fitri Sya’bandyah Fitri Sya’bandyah Fitriah Agustika Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fransisca Intan Marulita Fransiska Carmelia Subeno Gandhes Putri Dwikijayanti Haddan D Haddan Dongoran Hana Betel Kartina Harahap, Linda Rahmadhani Hardy, Sara Mustika Hendajany, Nenny Herdyansyah, Ridwan Hermansyah Hermansyah Hidayat, Mochammad Reza Hikma, Yusnita Ayu Hio, Aro Die I Gusti Nyoman Trianantha Jaya I Ketut Dian Lanang Triana Imas Siti Masitoh Imran, Abdul Waris Indradewa, Rhian Indriani Indriani Islami , Ahkam Haqiqi Istahara Ivana Yolanda Ivanda Rian Pratama Iwan Prasetyo Jeanny Kathleen Hartini Kadarisman, Sumeidi Kalangi, Beauty Saskia Kartamihardja , Sobarna Kartamiharja, Sobarna Kartina, Hana Betel Klarita, Endy Liani Kokasih, Kokasih Kosasih Kosasih Kosasih Kosasih , Kosasih Kosasih Kosasih Kosasih Kosasih KOSASIH KOSASIH, KOSASIH Kosasih, K Kristina Boga Kumorowani, Riyan Putri Kurnawan, Edi Lestari P.R, Rachmi Lestari, Ayu Mey Litau, Natasya Anggreine Lopulalan, Jopie Julius Louisiani Mansoni Isnajati M Khoerudin Mahqfiroh, Juliatul Maindoka, Regina Tirza Malik, Rahadian Mandu, Jenne Manurung, Muranny Nurshyaliha Marta Ulina Martini Viviana Maryani Thiolisda Simanjuntak Mega Rianita Kartika Megandhi Gusti Wardhana Michael Sisko Mogi, Melati Rosaline Michaella Mubarok, Kamal Muhamad Ilham Asidiki Muhammad Rizki mulyani, sri rochani Mustoha, Mustoha Mutmainnah Mutmainnah Nasution, Musthofa Lutfi Nesda, Ajeng Setia Ni Putu Emy Darma Yanti Nina Risnawaty Novi Elvrina Nugroho, Taufan Nunung Nuryani Nur Zaman Nurjamali Desy Mulia Frida Nurmartiani, Erika Nursoffa, Idris Palittin, Normayanti Pandu Lesmana Paramartha, Vip Prambudi Rukmono Prasetianto, Wisnu Pratama, Yudhistira Anugerah Pratiwi, Ema Vika Purnama, Engga Puspa Wulandari Putri, Anak Agung Istri Inten Sivaratri Qodariyah, Yuli Ramadani, Ramadani Rasyid, Renaldi Prasetya Nagar Ricky Agusiady Ridwan Herdyansyah Rifal, Dwiki Indar Rini Hastuti Riris Liani Risal Wintoko Rita Sulastini Rizal Juniar Rizqi Rizki Tomi Resna Suhendar Rosalina Cesilia Rudianto, Yanto Rukhiyat Rukhiyat Rukhiyat Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rulia Rulia Rulia Rulia , Rulia Rulia Rulia Rulia Rulia Rulia, Rulia Rullia Ruriyansi Santi Sandra Santika, Made Saragih, Erick Gustaf Hamonangan Sari, Dwi Kartika Satria Dharma Setiawan Satria, Alfan Sebastião Amaral Shidayatri, Herwidhiyah Shiela Stefani Shiela Siagian, Farida Chrisfina Sidik, Muhamad Sidqi, Abdul Gani Sikki, Nurhaeni Sikki, Nurhaini Siregar, Sadrak Sisko, Michael Siti Darmiani Sitti Nurhastiawati Sobarna Sobarna Kartamihardja Sobarna Kartamiharja Sony Tian Dhora Sri Rochani Sri Rochani Mulyani Sugiyarti Sugiyarti, Sugiyarti Suharsono, Teguh Nurhadi Suharsono, Teguh Nurhadi Sumeidi Kadarisman Sumeidi Kadarisman Suryana, Hari Suryana, Nia Susanti, Anggilia Yuliani Sya’bandyah, Fitri Syahidin , Rukhiyat Syahidin, Rukhiyat Syahidin, Rukhiyat Syahrial Hidayat Syamsul Bahri Syamsul Bahri Syarah Oktrissyanti Syarifah Asmawati Tatang Sudrajat Taufan Nugroho Taufan Nugroho Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Theodora Dona Mila Thungari, Grace Imelda Tia Ariani Salsabila Tia Ariani Salsabila Tri Utami, Ari Utojo, Widjadjanti Utojo, Widjajanti Utoyo, Widjajanti Verianto Vip Paramarta Vip Paramarta Vip Paramarta, Sobarna Kartamihardja Vip Paramata Vip Pramarta Vip. Paramarta Wahid, Deden Abdul Wahyu Saputra Wantias, Isni Wibisono, Fallery Setyaprawira Widiyah Darmawan Widjajanti Utojo Widya Pratiwi Wienanda, Andreas Klemens Wirawan, Chevi Wirawan, Chevie Y. Ony Djago Yacobus, Danny Jaya Yayuk Dwi Nenda, Ligar Yessica Febriany Yudhan Triyana Yudhistira Anugerah Pratama Yusnita Ayu Hikma Yuwono, Ismanto Yuyun Yuniarsih Zaenal Aripin Zakaria Kuswara