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Farida Yuliaty
Universitas Sangga Buana
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Education and implementation of quality management system to improve service quality in regional hospitals Fajarini; Paramarta, Vip; Kosasih; Yuliaty, Farida; Fitriana
Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) Vol 8 No 1 (2025)
Publisher : University of Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/jipemas.v8i1.23311

Abstract

The implementation of quality management systems in regional hospitals remains a challenge due to limited resources, lack of structured training, and inconsistent adherence to accreditation standards. This community service program aimed to enhance healthcare service quality by providing education and mentoring on quality management systems. The program was conducted in a regional hospital, involving 15 participants, including management, medical personnel, and administrative staff. It consisted of five key stages: preparation, socialization, training, monitoring and evaluation, and sustainability efforts. Observations indicated improvements in standard operating procedure (SOP) compliance, patient safety awareness, and documentation practices. Despite these positive developments, challenges such as resistance to change, infrastructure constraints, and limited hospital resources were observed. To ensure long-term impact, hospitals should establish quality assurance teams, integrate digital monitoring tools, and provide continuous training for healthcare workers. However, this study is limited in its ability to quantitatively measure long-term patient outcomes and service efficiency. Future research should assess measurable indicators, such as patient safety incidents and hospital performance metrics, to evaluate the broader impact of quality management system implementation in regional hospitals.
The Effect of Social Environment on Employee Performance Pratama, Yudhistira Anugerah; Yuliaty, Farida; Kosasih, Kosasih; Kadarisman, Sumeidi; Paramarta, Vip
International Journal of Digital Marketing Science Vol. 1 No. 2 (2024)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijdms.v1i2.1019

Abstract

The purpose of this study is to analyze how the social environment of Bukit Raya Sekawan Mining Company affects worker performance. This research employed a quantitative associative methodology. This research include all 45 workers of Bukit Raya Sekawan Mining Company as its population. Observation, interviews, literature reviews, documentation studies, observation guidelines, and questionnaires are some of the methods and instruments used for gathering data. The outcomes demonstrated the beneficial and substantial effect of the social environment. This means that in order to maximize the accomplishment of business objectives and guarantee employee welfare, Bukit Raya Sekawan Mining Company must keep an eye on and assess the social environment and employee performance. Regarding Bukit Raya Sekawan Mining Company, it is necessary to gather precise data for staff members in order to start social programs like team-building or mentorship, evaluate staff communications, and provide staff members chances for professional growth. In this manner, it is anticipated that in the future, Bukit Raya Sekawan Mining Company and its workers would work together to accomplish the goals, rights, and responsibilities as a single entity.
Systematic Literature Review: Nurses' Work Hours and Workload Impact on Patient Safety Incidents Edi Kurnawan; Farida Yuliaty
Jurnal Indonesia Sosial Sains Vol. 5 No. 10 (2024): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v5i10.1461

Abstract

Patient safety is a key indicator in assessing the quality of healthcare services in hospitals, and nurses play a crucial role in maintaining that safety. However, long working hours and high workloads can affect nurses' performance, increasing the risk of fatigue, stress, and burnout, ultimately contributing to medical errors and decreased quality of care. This study aims to conduct a systematic literature review on the effect of nurses' working hours and workload on hospital patient safety incidents. Patient safety is a key indicator in assessing healthcare quality, and nurses play an essential role in maintaining patient safety during daily care. However, long working hours and high workloads can affect nurses' performance, increasing the risk of fatigue, stress, and burnout, ultimately contributing to medical errors and decreased quality of care. Through the analysis of various relevant studies, this review suggests that more flexible working hour arrangements and balanced workload management can reduce the risk of patient safety incidents and improve the quality of care provided. This study also recommends that hospital human resource management to create a healthier and safer working environment for nurses and patients.
SIM-RS Success Factors Based on DeLone and McLean Theory at Hermina OPI Jakabaring Hospital Yusnita Ayu Hikma; Farida Yuliaty
Jurnal Indonesia Sosial Sains Vol. 5 No. 10 (2024): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v5i10.1480

Abstract

The information technology system is a technology used to process data, including processing, obtaining, compiling, storing, and manipulating data in various ways to produce quality information, namely information that is relevant, accurate, and timely, which is used in personal, business, and government purposes and is strategic information for decision making. Information systems with technological support are one of the systems that play a significant role in organizational success. The purpose of this study was to determine the success factors of the management information system (SIM-RS) at Hermina OPI Jakabaring Hospital based on the DeLone and McLean theory, which consists of six variables, namely system quality, information quality, service quality, use, user satisfaction and benefits. This research was conducted at Hermina OPI Jakabaring Hospital with a sample of 48 hospital employees who use SIM-RS. The results obtained from this study were based on the system quality variable, which stated that as many as 48% of employees stated SIM-RS quality. Information quality variables as much as 54% of respondents stated that SIM-RS was qualified. As many as 79% of respondents stated that they were satisfied with the service quality variable of SIM-RS. The use variable as many as 43% of respondents stated that SIM-RS was often used. As for the user satisfaction variable, as many as 94% of respondents stated that SIM-RS was of high quality. The benefit variable was that as many as 56% of respondents stated that SIM-RS was useful.
Implementasi Sistem Informasi Manajemen Rumah Sakit untuk Pelayanan Kesehatan Nasution, Musthofa Lutfi; Paramarta, Vip; Kosasih, K; Yuliaty, Farida
Journal of Economics and Management Scienties Volume 7 No. 3, June 2025
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v7i3.101

Abstract

Menurut teori implementasi kebijakan publik G. Edward III yang menekankan pentingnya komunikasi, disposisi, sumber daya, dan struktur birokrasi, penerapan Sistem Informasi Manajemen Rumah Sakit (SIMRS) di Rumah Sakit Umum Daerah (RSUD) dr. Iskak Tulungagung berhasil meningkatkan efisiensi operasional dan kualitas pelayanan kesehatan. Komunikasi yang sukses melalui pelatihan dan diskusi memastikan pemahaman kebijakan, sementara disposisi manajemen yang positif mendukung penerimaan sistem. Penelitian ini bertujuan untuk mendeskripsikan dan menganalisis penerapan Sistem Informasi Manajemen Rumah Sakit (SIMRS) berdasarkan Peraturan Bupati No. 59 Tahun 2022 untuk mengidentifikasi faktor pendukung dan penghambat. Implementasi dapat berjalan secara metodis dan progresif berkat organisasi birokrasi yang terdefinisi dengan baik dan infrastruktur teknologi yang memadai. Namun, masih ada masalah, seperti kebutuhan untuk memperluas bandwidth jaringan di unit operasi tinggi dan perbedaan dalam literasi teknologi profesional kesehatan. Dalam rangka meningkatkan efisiensi pelayanan kesehatan, penelitian ini diharapkan dapat menawarkan saran untuk meningkatkan implementasi SIMRS di RSUD dr. Iskak Tulungagung melalui pelatihan teknologi, insentif, perbaikan infrastruktur, serta monitoring dan evaluasi berulang.
Dampak Penerapan Sistem Informasi Manajemen Rumah Sakit (SIMRS) terhadap Kepuasan Pasien Menggunakan Metode HOT-Fit di Indonesia: Literature Review Pratiwi, Widya; Paramarta, Vip; Kosasih, K; Yuliaty, Farida
Journal of Economics and Management Scienties Volume 7 No. 3, June 2025
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v7i3.103

Abstract

Sistem informasi dan komunikasi terintegrasi yang disebut sistem informasi manajemen rumah sakit (SIMRS) diciptakan untuk mengawasi semua operasi layanan rumah sakit, mendukung penyampaian informasi yang cepat dan akurat serta administrasi kesehatan umum.  Tujuan dari penelitian ini adalah untuk mengevaluasi literatur untuk menentukan elemen kunci yang berkontribusi pada dampak penerapan SIMRS menggunakan pendekatan HOT-Fit, yang ditentukan oleh sejumlah indikator.  Data sekunder dari proyek penelitian sebelumnya digunakan untuk memperoleh data.  Dua belas jurnal dari 2021–2023 diperiksa secara keseluruhan.  Temuan menunjukkan bahwa penggunaan sistem dan kepuasan pengguna adalah variabel manusia yang memengaruhi adopsi SIMRS yang efektif. Dukungan dari manajemen atas, kompetensi karyawan, budaya tempat kerja, struktur organisasi, manajemen proyek, dan kondisi fasilitas adalah contoh faktor organisasi.  Kualitas sistem, kualitas informasi, kualitas layanan, dan dukungan vendor semuanya dianggap sebagai kriteria teknologi.  Pelatihan pengguna sistem, peningkatan infrastruktur pendukung SIMRS, melakukan tinjauan kinerja secara teratur, dan meningkatkan kualitas teknologi untuk hasil terbaik adalah beberapa cara untuk meningkatkan efektivitas adopsi SIMRS.
Evaluasi Kinerja dengan Pendekatan Balanced Scorecard di Poliklinik Unit Rawat Jalan RSUD Andi Djemma Masamba, Sulawesi Selatan Santika, Made; Yuliaty, Farida; Wirawan, Chevie
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 5 No. 2 (2025): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v5i2.1308

Abstract

Balanced scorecards are often used in various organizations, including hospitals, because they are able to measure performance in a comprehensive, consistent, measurable and balanced manner. Until now, performance measurement in the outpatient clinic of Andi Djemma Regional Hospital still focuses on financial aspects only. This research aims to analyze polyclinic performance using the balanced scorecard method through four main perspectives: finance, customers, internal business processes, and growth and learning. The research method applied is a quantitative descriptive approach. Performance data was collected from hospital secondary data for 2023 and previously, as well as primary data through questionnaires involving patients and employees. The results of the analysis show that performance from a financial and customer perspective is classified as "fair," the internal business process perspective is rated as "good," while the growth and learning perspective is also in the "fair" category. Overall, the performance of the outpatient clinic at RSUD Andi Djemma Masamba is in the "fair" category, with a score of 0.57 which indicates a medium level of performance.
Pengaruh Perencanaan Strategis di Klinik Basmalah Medika terhadap Mutu Pelayanan dan Kepuasan Pasien Dermawan, Diki Tri Bagus; Kosasih, Kosasih; Utojo, Widjajanti; Asnar, Etty Sofia Mariati; Yuliaty, Farida
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 5 No. 2 (2025): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v5i2.1322

Abstract

The Inpatient Clinic (KRI) Basmalah Medika is an Islamic-themed clinic with the advantage of full accreditation, BPJS collaboration, and medical staff meeting Ministry of Health standards. Before implementing strategic planning, the clinic faced issues such as non-standard hazardous waste (B3) management, suboptimal drug stock management, and poorly organized human resources. Through service quality-based strategies aligned with Ministry of Health standards, the clinic successfully improved service quality and patient satisfaction. This study employed a descriptive qualitative method. Strategic planning plays a crucial role in defining the organization’s direction and ensuring that management operates in alignment with its goals. Prior to its implementation, the clinic's management lacked clear direction. The effective implementation of strategic planning has been proven to enhance service quality, encompassing five dimensions: tangible, empathy, reliability, responsiveness, and assurance. The improvement in service quality is evident from the retention of existing patients, an increase in new patients, higher capitation, and minimal patient complaints. Strategic planning at KRI Basmalah Medika has successfully managed resources effectively and achieved quality standards. The quality validation conducted by experts indicates excellent standards. High quality leads to increased patient satisfaction and strengthens the clinic's reputation within the community.
Hubungan Waktu Tunggu dan Jenis Jaminan Kesehatan terhadap Tingkat Kepuasan Pasien Rawat Jalan di Rumah Sakit Lampung Eye Center Rukmono, Prambudi; Yuliaty, Farida; Rulia, Rulia
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 5 No. 2 (2025): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v5i2.1329

Abstract

This study aims to analyze the effect of waiting time and type of health insurance on patient satisfaction. Using a quantitative approach, research was conducted on outpatients at the Lampung Eye Center Hospital in Bandar Lampung, with a population of 7,998 people and a sample of 382 patients selected randomly. The independent variables in this study are waiting time and type of health insurance, while the dependent variable is patient satisfaction. Data was collected using a questionnaire and analyzed using multiple linear regression. The t test results show that waiting time (P Value = 0.000) and type of health insurance (P Value = 0.015) each have a significant effect on patient satisfaction. The F test also confirmed that these two variables jointly influence patient satisfaction (P Value = 0.000). Overall, both waiting time and type of health insurance have a significant effect on the level of patient satisfaction, both partially and simultaneously.
Pengaruh Kualitas Pelayanan dan Kualitas Hubungan terhadap Efektivitas Pelayanan serta Implikasinya terhadap Kepuasan Pasien Rawat Jalan (Studi Survei di RSUD Sultan Imanuddin Pangkalan Bun) Hio, Aro Die; Djogo , Ony; Utojo, Widjadjanti; Yuliaty, Farida; Syahidin, Rukhiyat
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 5 No. 2 (2025): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v5i2.1391

Abstract

The suboptimal patient satisfaction is caused by the effectiveness of services that have not yet reached their maximum potential, which is influenced by both service quality and relationship quality that are still not optimal. This study aims to identify, examine, and analyze the effects of service quality and relationship quality on service effectiveness at Sultan Imanuddin Pangkalan Bun Regional General Hospital (RSUD), as well as their implications for patient satisfaction. The study uses a quantitative method by conducting a survey through the distribution of questionnaires to 271 respondents who are patients at RSUD Sultan Imanuddin Pangkalan Bun. Path analysis techniques were used to process the data and test the research hypotheses. The results of the study indicate that both service quality and relationship quality have a positive and significant effect, both partially and simultaneously, on service effectiveness. Furthermore, service effectiveness also has a positive and significant impact on patient satisfaction. The implications of this study emphasize the importance of improving service quality and relationship quality with patients in order to enhance service effectiveness at the hospital, which will ultimately increase patient satisfaction and strengthen the hospital's image and reputation.
Co-Authors Aas Kurniasih Abd Halim Abdul Gani Sidqi Adang Haryaman Ade Armada Sutedja Adellia Megasari Adhwa Diacinta Afira Febriani Surya Wijaya Afri Ahya Suardi Ahadi, Rosari Zakia Ahmad Syakur Banafif Alamsyah, Rifa Azizah Aldirafi Gani Alfan Satria Amelia, Anggi Amin, Hayat Amin, Nadia Arsita Usman Amry, Syamsul Anak Agung Istri Agung Srila Nataswari Anathasia, Sophiana Enjellin Andityo Wahyu Juniarsyah Andrian, Hendri Anggilia Yuliani Susanti Anita Reviana Ardyansyah, Mukhlas Ari Munandar Ari Tri Utami Arnovita, Dyah Kusuma Aryani Kusuma Mukti Asidiki, Muhamad Ilham Asnar, Etty Sofia Marianti Asnar, Etty Sofia Mariati Ayu Kezia Walean Ayu Laili Rahmiati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Lali Rahmiyati ayunasihin2@gmail.com Rahmiyati Bambang Sulistyo Bayu Kharisma Beddu, Erniaty Bina Lauringga Andora Budiman, Rocky Fransiskus Bunga Aulya Rahmi Candra Mizwar Carvalho Soares, Sebastiao Barreto de Celine Yinnie Chendra, Wijaya Johanes Chevi Wirawan Chevie Wirawan Chevy Wirawan Christine Dianne Sumarauw Cindy Wulandari Octo Cristine Triana Jimah Dana Puspita Putri Anggun Sari Dara Meutia Ayu Febrina Davin Takaryanto Dean Joshua Dotulong Debi Irawan Dermawan, Diki Tri Bagus Detya Okti Murni Dewanti Putri Nurita Dewi Kania, Dewi Diana Pratiwi Didin Saepudin Didin Saepudin Dimas Ageng Prayogo Dimas Rifqi Dita Anggraini Oktaviana Djogo, Ony Dongoran, Haddan dr Agung Family, Joko Agung N Dramora Nepy Asmara Dwi Kartika Sari Eddi Supriadi Edi Kurnawan Edi Kurnawan Eka Purwanda Eka Purwanda Eka Purwanda Eka Purwanda Eka Purwanda, Eka Eliza Techa Fattima Erlambang, Rio Yoga Erna Kena Etty Sofia Etty Sofia MA Etty Sofia Marianti Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Fahmi Abdullah Kusyanto Faisal Rosady Fajarini Fauzal Mulki, Kiki Febrialita Twiceandaru Fendy Aprilian Pamungkas Fergilius Nardi Wa’os Firda Nur Laila Firnando, Hendri Fitri Sya’bandyah Fitri Sya’bandyah Fitriah Agustika Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fransisca Intan Marulita Fransiska Carmelia Subeno Gandhes Putri Dwikijayanti Haddan D Haddan Dongoran Hamidah Hana Betel Kartina Harahap, Linda Rahmadhani Hardy, Sara Mustika Hendajany, Nenny Herdyansyah, Ridwan Herisa Rahmasari Hermansyah Hermansyah Hidayat, Mochammad Reza Hikma, Yusnita Ayu Hio, Aro Die I Gusti Nyoman Trianantha Jaya I Ketut Dian Lanang Triana Imas Siti Masitoh Imran, Abdul Waris Indah Nur Fadillah Indradewa, Rhian Indriani Indriani Irene Olivia Salim Islami , Ahkam Haqiqi Istahara Ivana Yolanda Ivanda Rian Pratama Iwan Prasetyo Jeanny Kathleen Hartini Kadarisman, Sumeidi Kalangi, Beauty Saskia Kartamihardja , Sobarna Kartamiharja, Sobarna Kartina, Hana Betel Klarita, Endy Liani Kokasih, Kokasih Kosasih Kosasih Kosasih , Kosasih Kosasih . KOSASIH KOSASIH, KOSASIH Kosasih, K Kristina Boga Kumorowani, Riyan Putri Kurnawan, Edi Lestari P.R, Rachmi Lestari, Ayu Mey Litau, Natasya Anggreine Lopulalan, Jopie Julius Louisiani Mansoni Isnajati M Khoerudin Mahqfiroh, Juliatul Maindoka, Regina Tirza Malik, Rahadian Mandu, Jenne Manurung, Muranny Nurshyaliha Marta Ulina Martini Viviana Maryani Thiolisda Simanjuntak Mega Rianita Kartika Megandhi Gusti Wardhana Michael Sisko Mogi, Melati Rosaline Michaella Mubarok, Kamal Muhamad Ilham Asidiki Muhammad Rizki mulyani, sri rochani Musdarmawan Musthofa Lutfi Nasution Mustoha, Mustoha Mutmainnah Mutmainnah Nasution, Musthofa Lutfi Natasabila Nesda, Ajeng Setia Ni Putu Emy Darma Yanti Ni Putu Intan Sri Maharani Nina Risnawaty Novi Elvrina Nugroho, Taufan Nunung Nuryani Nur Zaman Nurjamali Desy Mulia Frida Nurmartiani, Erika Nursoffa, Idris Olga Fanny Tantiwi Nurdin Palittin, Normayanti Pandu Lesmana Paramartha, Vip Prambudi Rukmono Prasetianto, Wisnu Pratama, Yudhistira Anugerah Pratiwi, Ema Vika Purnama, Engga Puspa Wulandari Putri, Anak Agung Istri Inten Sivaratri Qodariyah, Yuli Rahadian Malik Rahadian Malik Rahmi Rachmawati Sari Ramadani, Ramadani Rasyid, Renaldi Prasetya Nagar Rendra Ferdiyan Ricky Agusiady Ridwan Herdyansyah Rifal, Dwiki Indar Rindayani Oktavia Harahap Rini Hastuti Riris Liani Risal Wintoko Rita Sulastini Rizal Juniar Rizqi Rizki Tomi Resna Suhendar Rosalina Cesilia Rudianto, Yanto Rukhiyat Rukhiyat Rukhiyat Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rulia Rulia Rulia Rulia , Rulia Rulia Rulia Rulia Rulia Rulia, Rulia Rullia Ruriyansi Santi Sandra Santika, Made Saragih, Erick Gustaf Hamonangan Sari, Dwi Kartika Satria Dharma Setiawan Satria, Alfan Sebastião Amaral Shidayatri, Herwidhiyah Shiela Stefani Shiela Siagian, Farida Chrisfina Sidik, Muhamad Sidqi, Abdul Gani Sikki, Nurhaeni Sikki, Nurhaini Siregar, Sadrak Sisko, Michael Siti Darmiani Sitti Nurhastiawati Sobarna Sobarna Kartamihardja Sobarna Kartamihardja Sobarna Kartamiharja Sony Tian Dhora Sri Rochani Sri Rochani Mulyani Sugiyarti Sugiyarti, Sugiyarti Suharsono, Teguh Nurhadi Suharsono, Teguh Nurhadi Sumeidi Kadarisman Sumeidi Kadarisman Suryana, Hari Suryana, Nia Susanti, Anggilia Yuliani Susanto Saray Sya’bandyah, Fitri Syahidin , Rukhiyat Syahidin, Rukhiyat Syahidin, Rukhiyat Syahrial Hidayat Syamsul Bahri Syamsul Bahri Syarah Oktrissyanti Syarifah Asmawati Tatang Sudrajat Taufan Nugroho Taufan Nugroho Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Theodora Dona Mila Thungari, Grace Imelda Tia Ariani Salsabila Tia Ariani Salsabila Tri Utami, Ari Utojo, Widjadjanti Utojo, Widjajanti Utoyo, Widjajanti Verianto Vip Paramarta Vip Paramarta Vip Paramarta, Sobarna Kartamihardja Vip Paramata Vip Pramarta Vip. Paramarta Wahid, Deden Abdul Wahyu Saputra Wanda Fatresia Wantias, Isni Wibisono, Fallery Setyaprawira Widiyah Darmawan Widjajanti Utojo Widjajanti Utoyo Widya Nurjannah Widya Pratiwi Wienanda, Andreas Klemens Wirawan, Chevi Wirawan, Chevie Y. Ony Djago Yacobus, Danny Jaya Yayuk Dwi Nenda, Ligar Yessica Febriany Yudhan Triyana Yudhistira Anugerah Pratama Yulianti Yusnita Ayu Hikma Yuwono, Ismanto Yuyun Yuniarsih Zaenal Aripin Zakaria Kuswara Zenna Zhahirah Wibowo