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Farida Yuliaty
Universitas Sangga Buana
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Journal : Jurnal Scientia

 1 
LOYALTY, QUALITY OF WORK LIFE, ORGANIZATIONAL CULTURE, AND WORK MOTIVATION CREATING ORGANIZATIONAL CITIZENSHIP BEHAVIOR (Study at North Penajem Paser District Health Office) Syarifah Asmawati; Farida Yuliaty; Etty Sofia
Jurnal Scientia Vol. 12 No. 02 (2023): Education, Sosial science and Planning technique, edition March-May 2023
Publisher : Sean Institute

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Abstract

Organizations, both profit-oriented and non-profit organizations, expect the maximum possible performance from their employees to achieve the goals set. The North Penajam Paser District Health Office is a local government organization that provides health services to the community. Health services provided must certainly be able to provide satisfaction to the community it serves. Human resources who perform excessively compared to what has been set are termed Organizational Citizenship Behavior (OCB). The purpose of this study was to examine and analyze the influence of loyalty, quality of work life , organizational culture and work motivation on OCB either partially or simultaneously. This study has five variables consisting of one dependent variable and four independent variables. Organizational Citizenship Behavior (OCB) as the dependent variable (Y), Loyalty (X1), Quality of Work Life (X2) , Organizational Culture (X4), and Work Motivation (X5) as independent variables. Respondents in this study were employees at the North Penajam Paser District Health Office. The number of samples in this study were 84 people, the analytical tool used was multiple linear regression. The results showed Loyalty, Quality of Work Life , Organizational Culture, and Work Motivation have a simultaneous influence on OCB. Partially Loyalty has a significant influence on OCB, as well as Organizational Culture and Work Motivation have an influence on OCB. However, the Quality of Work Life variable has no effect on OCB.
ANALYSIS OF THE APPLICATION OF PATIENT SAFETY (Case Study at Ratu Aji Putri Hospital Botung Penajam Paser Utara 2016-2021 Syahrial Hidayat; Farida Yuliaty; Etty Sofia
Jurnal Scientia Vol. 12 No. 02 (2023): Education, Sosial science and Planning technique, edition March-May 2023
Publisher : Sean Institute

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Abstract

To prevent nosocomial infections, it is necessary to implement patient safety. Patient safety is a condition of being safe physically, socially, spiritually, financially, politically, emotionally, occupationally, psychologically and avoiding various threats. This study aims to analyze the application of patient safety at Ratu Aji Putri Hospital Botung Penajam Paser Utara. The research method used was a case study with a qualitative approach where the informants were the hospital director, the patient safety team leader, the head of the nurse's room and the patient. Methods of collecting and processing data with observational participants, independent interviews and triangulation. Based on the results of the study, it shows that the leadership behavior of the head of the room is directive, where there are obstacles in its implementation that have not been carried out optimally due to a reporting gap that has not been carried out by the head of the room with the management. The communication made by the head of the room with the nurses has been going well but the management has never received positive feedback and there is no freedom and limited expression of opinions or policy proposals. Coordination and division of tasks have been carried out properly, fairly and evenly. Management pays more attention to completing and seeking officers to actively express opinions, it is hoped that this will develop patient safety training programs for officers.
The Influence Of Service Quality On Patient Satisfaction At Sukahaji Majalengka Health Center Maryani Thiolisda Simanjuntak; Farida Yuliaty; Rulia , Rulia
Jurnal Scientia Vol. 13 No. 03 (2024): Education and Sosial science, June - August 2024
Publisher : Sean Institute

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Abstract

Puskesmas, as a health service institution, aims to pay attention to the promotion and prevention of disease, as well as individual health services at the initial level, is a center for community health development which has the responsibility to care for public health in the area under its responsibility, and is important for ensuring patient satisfaction. can influence subsequent behavior in using these health services, while the quality of health services needs to be improved to meet standards by utilizing resources efficiently, effectively within the limits of the Government and community's capabilities, so as to create service user satisfaction which forms a harmonious relationship between service providers and customers. The lack of health facilities, including adequate medical equipment, as well as delays in services due to a shortage of medical personnel, have resulted in decreased patient satisfaction at the Sukahaji Community Health Center, Majalengka Regency. The aim of this research is to examine and analyze service quality and patient satisfaction as well as the influence of the relationship between these variables at the Sukahaji Community Health Center. The research method used is a quantitative method with multiple linear analysis. Service quality variables, including Tangible, Empathy, Reliability, Responsiveness, and Assurance, received high ratings, as did patient satisfaction. Tangible, Reliability, and Assurance have a positive and significant influence on patient satisfaction, while Empathy and Responsiveness have a positive but not significant influence. Overall, the high quality of service collectively contributes to patient satisfaction at the Sukahaji Community Health Center, Majalengka.
Co-Authors A Halim Aas Kurniasih Abdul Gani Sidqi Adang Haryaman Afira Febriani Surya Wijaya Agustina, Heny Ahadi, Rosari Zakia Ahmad Syakur Banafif Ahmad Syakur Banafif Alamsyah, Rifa Azizah Amalia, Nafrah Amaral, Sebastião Amelia, Anggi Amin, Hayat Amin, Nadia Arsita Usman Amry, Syamsul Anathasia, Sophiana Enjellin Andityo Wahyu Juniarsyah Andrian, Hendri Anggilia Yuliani Susanti Anggilia Yuliani Susanti Anita Reviana Ardyansyah, Mukhlas Ari Munandar Ari Tri Utami Arimas, Ni Wayan Eka Arnovita, Dyah Kusuma Aryani Kusuma Mukti Asidiki, Muhamad Ilham Asnar , Etty Sofia Mariati Asnar, Etty Sofia Marianti Asnar, Etty Sofia Mariati Assoc. Prof. Dr. Dr. H. Sumeidi Kadarisman, S.E., M.M Astrid Altaira Chandra Ayu Laili Rahmiati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Rindwita Indah Peanasari Bambang Sulistyo Beddu, Erniaty Bina Lauringga Andora Budiman, Rocky Fransiskus Budyawan Herijanto Candra Mizwar Carvalho Soares, Sebastiao Barreto de Chendra, Wijaya Johanes Chevi Wirawan Chevie Wirawan Chevy Wirawan Cindy Wulandari Octo Debi Irawan Dermawan, Diki Tri Bagus Devi Anggraini Dewi Kania, Dewi Dewi, Ni Putu Ayu Yusita Diana Pratiwi Didin Saepudin Didin Saepudin Dimas Ageng Prayogo Dimas Rifqi Djago, Y. Ony Djogo, Ony Dongoran, Haddan dr Agung Family, Joko Agung N Dramora Nepy Asmara Drs., M.M5, Fittiana Dwi Kartika Sari Eddi Supriadi Edi Kurnawan Edi Kurnawan Eka Purwanda Eka Purwanda Eka Purwanda Eka Purwanda Eka Purwanda, Eka Eliza Techa Fattima, Eliza Techa Elvrina, Novi Enung Susilawati Erdi Maulana Erlambang, Rio Yoga Erwan Komara Etty Sofia Etty Sofia Etty Sofia Marianti Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Faisal Rosady Fajarini Fauzal Mulki, Kiki Feni Oktafiani Ferdiyan, Rendra Fergilius Nardi Wa’os Finny Redjeki Firda Nur Laila Firmansyah, M.Lutfi Firnando, Hendri Fitri Sya’bandyah Fitri Sya’bandyah Fitriah Agustika Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fransiska Carmelia Subeno Frida, Nurjamali Desy Mulia Haddan D Haddan Dongoran Haddan Dongoran Hana Betel Kartina Harahap, Linda Rahmadhani Hardy, Sara Mustika Hendajany, Nenny Herdyansyah, Ridwan Hermansyah Hermansyah Hidayat, Mochammad Reza Hikma, Yusnita Ayu Hio, Aro Die I Gusti Nyoman Trianantha Jaya Imas Siti Masitoh Imran, Abdul Waris Indradewa, Rhian Indriani Indriani Islami , Ahkam Haqiqi Isnajati, Louisiani Mansoni Istahara Istahara Ivana Yolanda Iwan Prasetyo Jeanny Kathleen Hartini Jeanny Kathleen Hartini Juniar Rizqi, Rizal Kadarisman, Sumeidi Kalangi, Beauty Saskia Kartamihardja , Sobarna Kartamiharja, Sobarna Kartina, Hana Betel Klarita, Endy Liani Kokasih, Kokasih Kosasih Kosasih Kosasih Kosasih , Kosasih Kosasih Kosasih Kosasih Kosasih KOSASIH KOSASIH, KOSASIH Kosasih, K Kristina Boga Kumorowani, Riyan Putri Kurnawan, Edi Lestari P.R, Rachmi Lestari, Ayu Mey Litau, Natasya Anggreine Lopulalan, Jopie Julius M Khoerudin Mahqfiroh, Juliatul Maindoka, Regina Tirza Malik, Rahadian Mandu, Jenne Manurung, Muranny Nurshyaliha Mariati Asnar, Etty Sofia Martini Viviana Maryani Thiolisda Simanjuntak Mega Rianita Kartika Megandhi Gusti Wardhana Milyantono, Riyan Charlie Mogi, Melati Rosaline Michaella Mubarok, Kamal Muhammad Firman Annur Muhammad Rizki mulyani, sri rochani Murni, Detya Okti Mustoha, Mustoha Mutmainnah Mutmainnah Nasution, Musthofa Lutfi Nesda, Ajeng Setia Nina Risnawaty Nova Karlina Nugroho, Taufan Nunung Nuryani Nur Zaman Nurita, Dewanti Putri Nurmartiani, Erika Nursoffa, Idris Palittin, Normayanti Pandu Lesmana Paramartha, Vip Pramarta, Vip Prambudi Rukmono Prasetianto, Wisnu Pratama, Ivanda Rian Pratama, Yudhistira Anugerah Pratiwi, Ema Vika Pratiwi, Teggy Diana Prof. Dr. VIP Paramarta Purnama, Engga Puspa Wulandari Putra, Agung Manik Septiana Putri, Anak Agung Istri Inten Sivaratri Putri, Eva Linandra Maria Putriana Sitompul Qodariyah, Yuli Raden Partinah Raden Ricky Agusiady T S Raden Ricky Agusiady T.S. Rahadian Malik Rahayu, Eneng Ani Rahmasari, Herisa Rahmi Rahmi Ramadani, Ramadani Rasyid, Renaldi Prasetya Nagar Ratnajaya, Aep Ricky Agusiady Ridwan Herdyansyah Rifal, Dwiki Indar Rini Hastuti Risal Wintoko Rita Sulastini Rubiyanti, Desy Rudianto, Yanto Rukhiyat Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rulia Rulia , Rulia Rulia Rulia Rulia, Rulia Rullia Ruriyansi Saepudin, Didin Santi Sandra Santika, Made Saragih, Erick Gustaf Hamonangan Sari, Dwi Kartika Satria, Alfan Shidayatri, Herwidhiyah Siagian, Farida Chrisfina Sidik, Muhamad Sidqi, Abdul Gani Sikki, Nurhaeni Sikki, Nurhaini Siregar, Sadrak Sisko, Michael Sobarna Sobarna Kartamihardja Sobarna Kartamihardja Sobarna Kartamiharja Sony Tian Dhora Sri Rochani Sri Rochani Mulyani Sugiyarti Sugiyarti, Sugiyarti Suharsono, Teguh Nurhadi Suharsono, Teguh Nurhadi Sumeidi Kadarisman Sumeidi Kadarisman Suryana, Hari Suryana, Nia Susanti, Anggilia Yuliani Sutedja, Ade Armada Sya’bandyah, Fitri Syahidin , Rukhiyat Syahidin, Rukhiyat Syahrial Hidayat Syamsul Bahri Syamsul Bahri Syarah Oktrissyanti Syarifah Asmawati Tatang Sudrajat Taufan Nugroho Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Teguh Nurhadi Suharsono Theodora Dona Mila Thungari, Grace Imelda Tia Ariani Salsabila Tia Ariani Salsabila Tri Utami, Ari Ulina, Marta Utojo, Widjadjanti Utojo, Widjajanti Utoyo, Widjajanti Verianto Vip Paramarta Vip Paramarta Vip Paramarta, Sobarna Kartamihardja Vip Pramarta Vip Pramarta Vip. Paramarta Wahid, Deden Abdul Wahyu Saputra Wantias, Isni Wibisono, Fallery Setyaprawira Widjajanti Utojo Widya Pratiwi Wienanda, Andreas Klemens Wirawan, Chevi Wirawan, Chevie Y. Ony Djogo Yacobus, Danny Jaya Yayuk Dwi Nenda, Ligar Yessica Febriany Yuana Cita Adhyaksa Putri Yudhan Triyana Yusnita Ayu Hikma Yusup Erisyadi Yuwono, Ismanto Yuyun Yuniarsih Zaenal Aripin Zakaria Kuswara