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Membangun Loyalitas Pelanggan Berbasis E-Service Quality Dengan Mediasi Kepuasan Pelanggan (Studi pada Transportasi Online Grab-Car di Kota Medan) Maya Sari; Muhammad Andi Prayogi; Jufrizen Jufrizen; Muhammad Irfan Nasution
Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan Volume 14 Nomor 2 Tahun 2020
Publisher : Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (502.04 KB) | DOI: 10.24843/MATRIK:JMBK.2020.v14.i02.p07

Abstract

The purpose of this study was to analyze the effect of service quality on customer satisfaction, analyze the effect of service quality on customer loyalty, and analyze customer satisfaction on customer loyalty in Grab Online Transportation. This type of research is associative research, according to this associative, data tendencies are used in quantitative methods. This study uses 3 types of variables namely customer loyalty, satisfaction and quality of electronic services. The type of data used is primary data and secondary data. Data collection techniques used were interviews and questionnaires. The population of this study is the users of Grab online transportation services with the provisions that have used Grab transportation services more than twice. The sampling technique used was purposive sampling. For data analysis used Partial Least Square (PLS) based Structural Equation Modeling (SEM). The results of the study found that there was a positive and significant influence of e quality of service on Grab online transportation customer satisfaction, significant and significant positive contribution of e quality of service to Grab online transportation customer loyalty, and related positively and significantly of customer satisfaction to customer loyalty Grab online transportation.
PENGARUH SURAT PENETAPAN PENGADILAN ATAS PENGANGKATAN ANAK BAGI PEGAWAI NEGERI SIPIL MUSLIM DALAM DAFTAR GAJI (STUDI KASUS TERHADAP PENETAPAN NOMOR 21/PDT.P/2010 DI PENGADILAN AGAMA MEDAN) MAYA SARI
PREMISE LAW JURNAL Vol 4: Volume 4 (2014) : Volume IV Tahun 2014
Publisher : PREMISE LAW JURNAL

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Abstract

ABSTRACT The legal basis for the protection of the Red Cross emblem in Indonesia has been included in the International humanitarian law and the laws and regulations in Indonesia. Protection of the Red Cross emblem in Indonesia in Article 6 paragraph (3) letter (b) of Law Number 15 of 2001, Ditjend. Intellectual Property Rights will reject an application that uses the brand that imitate or resemble the symbol of the Red Cross Indonesia, although not listed in the Ditjend. Intellectual Property Rights, because the Red Cross emblem is a symbol of the international agency's position where the institution is recognized by the Government of Indonesia. Indonesia Red Cross emblem should be given legal protection because it is an internationally recognized symbol of possession by the Indonesian government as a consequence of judicial participation in the Geneva Conventions Indonesia Year 1949. Keywords : Legal Protection, Red Cross, Brand
ANALISIS STRATEGI KEUNGGULAN BERSAING DALAM RANGKA MENINGKATKAN VOLUME PENJULAN PADA BISNIS OPTIK(STUDI KASUS PADA BISNIS OPTIK DI PEKANBARU) Maya Sari; Kasmiruddin "
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 3, No 1: WISUDA FEBRUARI 2016
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This research conducted on optical business in Pekanbaru, this study aims to identify and analyze the implementation of the strategy of competitive advantage in order to increase the volume of sales in the optical business in Pekanbaru.Methods of data collection using questionnaires. The questionnaire is the technique of data collection is done by providing a set of written questions to the respondent’s in charge. The sample is part of the number and characteristics of the population is owned by as many as 36 business owners optical. Data obtained from the questioner and then processed to then tested with statistics through SPSS program. the results showed that competitive advantage strategy cost leadership strategy (x1) and the differentiation strategy (x2) has positive influence on the sales volume. The calculated result is known that R square is coefficient of determination. So that, it obtained the value of R square is about 0,725. It is meaned that the influence of variable cost leadership and differentiation variable was 72,5% to sales volume.Keywords: competitive strategy,cost leadership, differentiation, sales volume.
PROBLEMATIKA PENGAWASAN TERHADAP ORGANISASI ADVOKAT DI LUAR PERADI Maya Sari; Anang Shophan Tornado
Badamai Law Journal Vol 5, No 2 (2020)
Publisher : Program Magister Hukum Universitas Lambung Mangkurat

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Abstract

Dikatakan bahwa Organisasi Advokat selain PERADI tetap diakui keberadaannya, maka hal ini menunjukkan bahwa terdapat begitu banyak Organisasi Advokat di Indonesia yang tetap bisa eksis termasuk 8 (delapan) Organisasi Advokat pendiri PERADI tersebut. dengan banyaknya Organisasi Advokat di luar PERADI, secara eksplisit tidak ada yang mengatur mengenai pengawasan terhadap Organisasi Advokat di luar PERADI. Dengan tidak adanya pengawasan tersebut maka tidak heran apabila dalam setiap tahunnya Organisasi Advokat itu sendiri jumlahnya akan semakin bertambah.manfaat :1. Untuk menganalisa tentang pola pengawasan terhadap Organisasi Advokat di Indonesia.2. Untuk menganalisa tentang urgensi atau fungsi akreditasi terhadap suatu Organisasi Advokat.Hasil :Baik didalam UU Advokat maupun UU MA tidak ditemukan adanya pengawasan terhadap Organisasi Advokat yang ada di Indonesia. Selain itu, akreditasi mempunyai peran penting dalam rangka meningkatkan kualitas dan kinerja yang dimiliki suatu organisasi.
`PENGARUH BAURAN PEMASARAN TERHADAP KEPUTUSAN WISATAWAN BERLIBUR DI KABUPATEN GAYO LUES Muhammad Basyir; Maya Sari
Jurnal Ilmiah Mahasiswa Ekonomi Manajemen Vol 4, No 2 (2019): Mei
Publisher : Departemen Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (25.08 KB) | DOI: 10.24815/jimen.v4i2.10833

Abstract

This study aims to determine and explain the influence of marketing mix on the decision of tourrists on vacation in Gayo Lues District. Variables that are used in this research consisted of product, place, price, and promotion towards decision of tour. The population in this study is tourists on tourism  objects. Samples were taken as many as 100 respondents. Hypothesis testing  use multiple regression analysis by using spss 16.0 for windows. The results showed that product, place and promotion significantly influence both simultaneously and partially on the decision of tour. This studi has limitations including the limited object of research and is expected in subsequent research to test different research objectis.
CODE-SWITCHING AND CODE-MIXING USED BY GUEST STAR IN HOTMAN PARIS SHOW Maya Sari; Adip Arifin; Ratri Harida
Journal of English Language Learning Vol 5, No 2 (2021)
Publisher : Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/jell.v5i2.3351

Abstract

Code-switching and code-mixing are the linguistic phenomena that commonly occur in bilingualism society. Code-switching happens when the speakers mix words or phrases from the two languages during the course of speech or conversation. Meanwhile, code-mixing is the change of one language to another within the same utterance or in the same oral or written text. This research aimed to find out the types of code-switching, code-mixing and the reason as well used by Cinta Laura Kiehl as the guest star in Hotman Paris Show television program on January 2nd 2020. This research also aimed to find out the reason of Cinta Laura Kiehl of doing code-switching and code-mixing. The researcher used descriptive qualitative method as the research design. Content analysis and documentation was used as the technique to collect the data. The instruments used were human instrument and documentation sheet. To analyze the data, the researcher used Miles and Huberman (1994) interactive model. The result of the research showed that all the types of code-switching and code-mixing was used by Cinta Laura Kiehl. The most dominant type of code-switching used was intra-sentential code-switching and the most dominant type of code-mixing used was insertion. The most dominant reason of doing code-switching and code-mixing used was to maintain talking about a particular topic.
Factors Affecting the Quality of Financial Reports in the Government of Langkat Regency Heri Susanto; Eka Nurmala Sari; Maya Sari
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.3291

Abstract

The purpose of this study is to examine and analyze how much influence the application of Government Accounting Standards (SAP) has on the quality of the Langkat Regency Government's financial reports. The research approach uses an associative approach. The research was conducted at SKPD in the Langkat Regency Government. The population in this study amounted to 54 (fifty four) SKPD with a total of 167 (one hundred and sixty seven) respondents. By using the purposive sampling method, the number of samples taken was 31 (thirty one) SKPD with a total of 98 (ninety eight) respondents and also used as research respondents, consisting of the head of the financial sub-section as PPK-SKPD or PPK-SKPD assistants, expenditure treasurer or assistant treasurer, and Property Manager at the Service, Agency and Office within the Langkat Regency Government. This research uses data analysis method using SmartPLS.3 software which is run with computer media. Based on the research results, the application of SAP has an effect on the quality of financial reports. The quality of human resources affects the quality of financial reports. The application of SPIP affects the quality of financial reports. The use of IT affects the quality of financial reports. BMD management affects the quality of financial reports.
What Can Government Do to Help SMEs’s Product Sales through Halal Certificate? Abdul Muhaimin Elyusufi; Maratun Saadah; Nugraha Nugraha; Maya Sari; Triyono Adi Tristanto
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 5, No 1 (2022): Budapest International Research and Critics Institute February
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i1.3692

Abstract

Halal is an important concept that facilitates and simplifies the consumption of food and beverage products, particularly for Muslim consumers. For a Muslim consumer, halal foods and drinks mean that the product has met the Shariah law requirements, whereas for a non-Muslim consumer, it represents the symbol of hygiene, quality, and safety when produced strictly under the Holistic Halal Assurance Management System. As a result, today's consumers are extremely concerned and are constantly conscious of what they eat, drink, and use. Muslim and non-Muslim consumers' awareness describes their perception and cognitive reaction to products or foods on the market. According to the study, developing Halal is a communally obligatory (fardhu kifayah) for Small Medium Enterprises (SMEs) and a personally obligatory (fardhu ain) for Muslim consumers. The Indonesian government has already recognized the importance of SMEs by implementing various policies and action plans, as well as introducing Halal-related programs to assist SMEs.
The Influence of Fundamental and Macroeconomic Factors on Firm Value with Capital Structure as a Moderating Variable Suhono Suhono; Nugraha Nugraha; Disman Disman; Maya Sari
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 5, No 1 (2022): Budapest International Research and Critics Institute February
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i1.3986

Abstract

This study aims to examine fundamental factors, namely Debt of Equity Ratio (DER), Net Profit Margin (NPM) and Return on Equity (ROE), macroeconomic factors, namely inflation and exchange rates on firm value on the Indonesia Stock Exchange and using capital structure as a moderating variable. This study uses a quantitative approach with an explanatory research method, data analysis uses the conditional process initiated by Hayes, the research data is used for 10 years, namely during the years 2008-2017. The results show that the capital structure can moderate the effect of DER on firm value. Comparison with other research results in Indonesia shows that there is an inconsistency in the influence of fundamental and macroeconomic factors on firm value. This research provides an academic contribution to conduct quantitative financial management studies from both fundamental and macroeconomic aspects.
The Influence of Management Accounting Information Systems on Managerial Performance with Decentralization as Moderating Variables in PT. Perkebunan Nusantara II (Persero) Tanjung Morawa Ingsun Kumala Irti; Irfan Irfan; Maya Sari
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.2752

Abstract

This study aims to determine how much influence the management accounting information system has on managerial performance with decentralization as a moderating variable at PT. Perkebunan Nusantara II (Persero) Tanjung Morawa. This study uses quantitative associative methods and data collection in this study using primary data with 40 respondents. Data analysis techniques in this study using Smart PLS. The results show that management accounting information systems have an effect on managerial performance, and decentralization strengthens the effect of management accounting information systems on managerial performance.
Co-Authors ,, Erwansyah Abdul Muhaimin Elyusufi Abdul Rozak Ade Gunawan Ade Gunawan Afdhal Surya Hamid Agesti, Asih Rahayu Ajeng Aghnia Meilana Putri Agus Rahayu Agustin, Roro Rian Agustini, Kamelia Agustinus Ngadiman Ahiase, Godwin Ahmad Afandi Ahmad Saeroji Aidhya Irhash Putra Akma Khairunnisa Al Muna, Nuna Ali Usman, Ali Allenidekania Allenidekania Alwinda Manao Amirah, Eva Ammar, Muflih Ampomah, Philipina Anang Shophan Tornado Anayati, Wan Andriana, Denny Antonius Antonius Arfina, Angga Arianto, Tezar Arifin, Adip Arista, Dora Arrum Dwi Wahyuni Askolani Askolani, Askolani Asma Asma Aulia Rahman Harahap Awudu, Shaibu Ayu Juni Sihombing Ayu Nurwitasari Azhari, Achmad Rizki Aziz Muradovich, Kayrdinov Azti, Tengku Mutiara Bahri, Aisyah Amanda Baihaqqi, Mhd Anggi Baihaqqy, Mochammad Rizaldy Insan Budhi Pamungkas Gautama, Budhi Budiharto, Toto Caesarya, Sesy Cahyaningsih, Desi Cahyaningtyas, Christian Chairul Furqon, Chairul Chandra, Dicky Ciptagustia, Annisa Dabi, Rowland Seyram Koku Daviq Chairilsyah Davu Raissa Elazar Dedy Desi Desi, Desi Desy Tri Anggarini Dian Kurnianingrum, Dian Dibias Lazuardi Maulid Disman Disman Disman Disman, Disman Diwa Ardhaza Dona Afriyani Dwi Budi Santoso Dyan Eka Tamara Dynaria Siregar, Yetti Edi Suryadi, Edi Edisah Putra Nainggolan Eka Nurmala Sari Eko Prihandono Eli Ratni Elni Fatimah Elvina Sari Ema Nur Amalia Erika, Friti Sinta Erric Wijaya, Erric Ester J. Sitorus, Mido Euis Bandawaty Fajar, Pipih Nurul Fajri, Arinal Fanji Wijaya Fauziah, Sheilla Nurul Febri Nur Salamah Febrimeli, Dwi Febtrina, Rizka Feskaharni Alamsjah Feti Karfiati Memed Fidiana, Fidiana Fikri, Rizal Firman Ganda Manik Fitmawati Fitmawati Fitri Wahyuni, Sri Gaol, Liska Yuni Br Lumban Ghotan Rolandi Ginting, Intan Anisa Gudiato, Candra Gudiato, Chandra Gunawan, Fany Gusmaneli Gusmaneli Habiddin Hakiki, Iqbal Hanafi Nasution Handayani, Oktavia Hanif, Faizira Nur Hanifah Yusuf Harahap, Yanti Novita Hardita, Lisha Febrianty Harun, Muhammad Fiqri Hasibuan, Ira Maulida Sari Haugesti Diana Hendra Budiono Henny Herwina Heny Hendrayati HERI SUSANTO Herliani Herliani Heryana, Toni Heskia, Carlo Hidayat, Arman Hilman Firmansyah, Hilman Hilman, Shinta Indriawati Hindriyanto Dwi Purnomo Hukmi Hukmi, Hukmi Husnul Khatimah Ika Putera Waspada Ikaputera Waspada, Ikaputera Ikhsan, Sugiyanto Ikin Solikin Ilaina, Shofy Imas Purnamasari Indriyani Handyastuti Ingsun Kumala Irti Intan Royana Silalahi Irawan, Rini Larasati Irawati Irfani Irawati, Septiria Irfan, Irfan Irfanny, Riza Irwan Sembiring Iwan Kurniawan Iwan Kurniawan Jahidah, Nurul Siti Jalaludin, Engga Januri, Januri Jasmi Jasmi Jaya, Andi Eka Putra Jiye Jin Jufrizen Julia Famor Pratami Juliana Br Simbolon Juliana br Simbolon br Simbolon Julita, Sety Karimaliana, Karimaliana Karo, Tiy Kusmarabbi Kartika Sari, Lia Kasmiruddin " Khamiliyah, Lili Kpodo, Percy Chris Krishna Yuliawati, Ayu Kuntum Khaira Kurniadi, Elika Kurniawan, Ahmad Afrideni Kusnanto Kusnanto Kusnendi, Kusnendi Kusumah, Echo Perdana Kusumah, Reni Risnawati Laisya Okta Preyera Lesmana, Hendy Lestari, Firda Maulani Lestari, Jayanti Rida Lestary, Lena Lisna, Yusi Yusnita Juwita Livia Fransiska Lubis, Febby Putri Anasya Luckyardi, Senny Lusha Natasya Mahara, Khairunnisa Mahriyuni Mahriyuni Maimunah R Maimunah R Maini Sitepu, Juli Mar Atun Saadah Mardhatilla, Mely Mardin, Mardin MARIA BINTANG Mariati Siregar, Laura Masriani . Masripah, Imas Siti Mathewi, Mathewi Maulana, Yono Maulana Maysarah Nabila Mayta Novaliza Isda Mega Yusdian Puteri Mia Adilla Mira Mira , Mira MMSI Irfan ,S. Kom Mochammad Imron Awalludin Mughni, Gilman Muhamat, Amirul Afif Muhammad Andi Prayogi Muhammad Baihaqki Muhammad Basyir Muhammad Firza Alpi, Muhammad Firza Muhammad Idris Muhammad Irfan Nasution Muhammad Nadjib, Muhammad Muhammad Nur Kholis Muhammad Nur Kholis Muhammad Ridho Muhammad Shareza Hafiz Muhammad Sofwan Muhammad Syahrizal Muhammad Yusuf Muhammad, Saiful Muhyarsyah, Muhyarsyah Muntholib Muslih Muslih Mutata Uwi’ah Nababan, Donal Nadia Putri Nadira Nurul Fathiyah Nasution, Affrina Nasyalia, Cut Natasya, Lusha Natonis, Rolfi Nery Sofiyanti Netti Siska Nurhayati Niken ananda Nopiazinda, Adelia Nopita Yanti Sitorus Nopitasari, Nopitasari Noviani, Doris Novien Rialdy Novitry, Viony Nugraha Nugraha Nugraha Nugraha Nugraha Nugraha, N Nugroho, Very Sapto Nurbani, Tri Nurcahyo, Azriel Christian Nurlinda, Andika Nursayuti, Nursayuti Nuryadin, Rully Oce Ridwanudin Olieviani, Marisa Onsardi, Onsardi P, Noviyanti. Panab, Fridon D. Pardede, Rachel Christa Masniari Perdana, Yoga Pohan, Mukmin Pranata, Syafroni Pratama, Siswa Pri Agung Danarahmanto Prihadi, M Dana Primawita Oktarima Puji Lestari, Sri Purwandari, Istiti Puspo Dewi Dirgantari Puteri, Mega Yusdian Putra Santoso PUTRI WULANDARI Rachmadi, Moch Faizal Radiman Radiman Radiman Rahayu, Sri Ulfa Rahma Siska Utari Rakhmaji, Iqbal Rakhman, Ani Rakhmanita Ramadhani, Indi Ramadhaniyah, Mona Rambe, Rizkina Ramadhani Ramdhonah, Zahra Rapida Saragih Rasdiana, Rasdiana Rasyidah Ratna Gumilang, Risa Ratri Harida Ratu Dinny Fauziah Rennyta Yusiana Resti Indriarti Retno Wahyuningrum Rifani, Putri Ardila Rifda Afifah Rifki Hafas, Hafriz Rikawati Ginting Munthe Rinta Alfiana Ririn Ariyanti, Ririn Risnati Malinda riswanto riswanto Rizki Anugrah, Rizki Robert Sinaga Rofi Rofaida Rohan Ghaffaruddin, Muhammad rohmawati Roida Ervina Sinaga Rony, Zahara Tussoleha Rostina Sundayana RR. Ella Evrita Hestiandari S, Rizki Eka SA, Erik Sabinus Beni SABRINA, ELSA Safina, Nila Salamah, Febri Nur Salfarini, Eligia Monixa Sandrina Dwi Melany Saputra, Yoerdy Agusmal Saputri, Diska Ayu Sara Wandari Sarbaini Sarbaini sari, Mutia Satari, Karmelita Sayono Senny Luckyardi Sentot Purboseno Shafira, Aliya Sherlyna Puasari Shofy Ilaina Siregar, Ayu Irmayana Siti Hawa Situmorang, Menara Wati Siwi Istiana Dinarti, Siwi Istiana Sobana , Dadang Husen Solihat, Deti Farida SORAYA, RATNA Sri Fitri Wahyuni Sri Puji Lestari SRI RAHAYU Sri Utami Widyaningrum Stefanus Laga Tukan Sugianto, Helena Anggraeni (Reni) Tjondro Sugiyono . Suhono Suhono Sumari Sumari Suryadi, Yopi Susanti Susanti Susiyanti Susiyanti Suwarno Swandi, Monica Kharisma Syafiqo, Syafira Auliani Syafitri, Yenni Syafrida Hani Syah, Razha Jamsik Syahputra, Fahmy Syaiful Amri Syamsiati . Talis, Nikodemus Tia Yuliawati Tika Arwinda Tinjung Desy Nursanti Tita Maulidya Toni Wandra Triyono Adi Tristanto Ulfa Nurullita Utami, Nyda Uwi’ah, Mutata Valina Julia Cahyani Vanessa Gaffar Veithzal Rivai Zainal Vemy Suci Asih, Vemy Suci Wakhyuni, Emi Waluyanti, Fajar T Wartini, Tini Waspada, Ika Putera Wazdi, Babay Parid Wellyalina, Wellyalina Widia Astuty Widodo, Melly Andani Willma Fauzzia Wimpi Siski Pirari Winanda, Yola Yanti, Pitri Yasir Maulana Yayat Supriyatna Yeremia Niaga Atlantika Yoga Pratama Yono Maulana Maulana Yukans, Septy Sari Yulandri, Elsa Yuliana , Yuliana Yuni Listiarini Yunika Afryaningsih Yusi Nurmalasari Zainol, Fakhrul Anwar Zalianti, Gusmita Zulia Hanum