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The Influence Of Customer Relationship Management Dimensions On Customer Loyalty At Bank Bengkulu (A Case Study at Bank Bengkulu Bintuhan Branch) Anggi Pratama Hakim; Ahmad Soleh; Silke Sachanovrissa
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 4 (2025): Oktober
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v13i4.8297

Abstract

Bank Bengkulu has shown a positive performance increase in 2023. Third-party funds collected increased by 1.60% to Rp7.06 trillion, while credit granted rose by 1.03% to Rp6.30 trillion. The bank's total assets grew by 4.19% to Rp9.04 trillion, and total liabilities increased by 4.49% to Rp7.80 trillion. Total equity also experienced an increase of 2.39% to Rp1.24 trillion. This study aims to analyze the influence of Customer Relationship Management (CRM) dimensions on Customer Loyalty at Bank Bengkulu Bintuhan Branch. This research employs a quantitative causal method. Data collection used a closed questionnaire distributed to a sample of 230 Bank Bengkulu Bintuhan customers. The data collection process utilized an online survey disseminated through social media, specifically WhatsApp. Data analysis was conducted using multiple regression analysis with IBM SPSS 26 software. The analysis results show that the variables Complaint Resolution, Customer Knowledge, and Customer Empowerment have a significant positive influence on Customer Loyalty, leading to the acceptance of these three hypotheses. However, Customer Orientation does not have a significant influence on Customer Loyalty, resulting in the rejection of the fourth hypothesis. In conclusion, it is recommended that Bank Bengkulu strengthen complaint handling, product education, and Customer Empowerment to enhance loyalty. Service innovations, including digital banking and loyalty programs, can also help maintain customer engagement.
The Influence Of Capabilities And Digital Marketing On The Success Of Online MSME Businesses In Bengkulu City Mei Sela Pirdayanti; Ahmad Soleh; Nirta Vera Yustanti
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 5 No 2 (2026): April
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v5i2.10105

Abstract

This study aims to examine the influence of capabilities and digital marketing on the success of online MSME businesses in Bengkulu City. The research uses a quantitative associative method with a sample of 60 MSME respondents who have implemented digital marketing strategies. Data were collected through structured questionnaires and analyzed using multiple linear regression with SPSS to test the research hypotheses. Research Results The results indicate that capabilities and digital marketing have a positive and significant effect on the success of online MSME businesses, both partially and simultaneously. The regression coefficients for capabilities and digital marketing were 0.347 and 0.547 respectively, with significance values below 0.05. Together, these variables explain about 60.4% of the variance in online business success. Strengthening internal capabilities and effective digital marketing strategies are crucial to achieving sustainable business success.
The Effect of Educational Background and Work Experience on Employee Performance at PT. Raflesia Alam Sejahtera Bengkulu Branch Shintia Putri Sarmauli Manurung; Ahmad Soleh; Ida Ayu Made Er Meytha Gayatri
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 5 No 2 (2026): April
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v5i2.10991

Abstract

Every company needs to pay attention to factors that can affect employee performance, such as educational background and work experience. Employee performance is an action taken by employees in carrying out the work assigned by the company. The purpose of this study is to determine whether educational background and work experience have a significant simultaneous effect on employee performance at PT. Raflesia Alam Sejahtera, Bengkulu Branch. This study is quantitative in nature, using association (intercorrelation) with research based on positivist philosophy to examine a specific population and sample. The data collection method in this study used a questionnaire technique, with a sample of 30 respondents. The results of this study show that the multiple linear regression is Y = -10.820 + 0.686 X1 + 0.547 X2 + 2.620. Where the coefficient has a positive and significant value, it means that there is a positive or unidirectional correlation between the variables of Educational Background (X1) and Work Experience (X2) in determining employee performance. The results of the educational background variable test show that t count 2.710 > t table 1.701 and significance 0.012 < 0.05, so the results of Ha hypothesis are accepted and Ho is rejected, meaning that educational background has a positive and significant effect on employee performance. The results of the work experience variable test show that t count 2.423>t table 1.701 and significance 0.022<0.05, so the results of Ha hypothesis are accepted and Ho is rejected, meaning that work experience has a positive and significant effect on employee performance. Based on a comparison of Fcount value with F table value, the value of Fcount is greater than Ftable, namely 155.025> 3.35, so it can be concluded that the hypothesis is accepted, meaning that there is a simultaneous influence between educational background (X1) and work experience (X2), which significantly contributes to employee performance. This is evident at a significance level of 0.000 < 0.05.
Co-Authors - Pramono - Suratno -, Erlinawati Abdul Haris Abdul Rahman Abdul Rahman Abdullah, Hasan Abi , Yudi Irawan Abi, Yudi Irawan Achmadalena, Mirda Afandra, Rizki Afrijal, Gustian Afriliani, Anisa Agresti, Agresti Agus Santoso Agustin, Neli Aji Sudarsono Alamsyah , Alif Novliyan Aldianto, Ferdy Alfarisy, Abdurrahman Alfin Iman Farizqi Alvionah , Tia Amabell, Selly Andini , Puja Andini, Puja Andy Mulyana Angga Angga Anggara, Agil Anggi Pratama Hakim Anggun Pratiwi Anita, Efni Aprilia, Dela Aprilia, Izra Putri Apriyanti, Yossi Apta, Muhammad Ferdi ARIF LESMANA Arise Meijulni Arlina Arlina Arniwita Arniwita Asep Kikin Mutakin Asiah Asnawati Asnawati Astuti, kamelia Astuty, Kamelia Aulia, Rifah Ayu Agustin Ayu Ardilla Ayu, Hesi Putri Bintang, M Ilham Budi Setiawan Bugianto, Hendri Cahya, Andika Candra Adi Putra Putra Chairunisa, Putri Aulia Chandra, M. Jeffri Arlinandes Citra Dewi Damarsiwi, Eska Prima Monique Daniarti, Rahma Daniel, Prima Audia Dedi Hermanto Deffri Anggara Deka Veronica Deko Pranata Deky Putrafinaldo Dendi Afrizal Deni Firmansyah Deni Saputra Deni Saputra Denny Wiryadhana Deri Yardiansyah Deri, Deri Desita, Ridha Tri Dewi, Fitria Dhiaurahman, Hernanda Dian Dian Dianestari , Gea Dirasmi, Sipti Diwangkara, Agustio Dodi Hardinata Dona, Hesti Pestiko Dwi Nova Dwi Puji Lestari, Dwi Puji E G , Ida Ayu Made E.G , Ida Ayu Made Efendi, Aprizal Effendi , Bahman Effendi , Yanto Effendi, Yanto Eka Vitri Yulita Eko Ariadi ELLYA REVOLINA, ELLYA Endah Rita Sulistya Dewi Endah Tri Kurniasih Endah Tri Kurniasih Eno Pramino Ermy Wijaya Ertanto, Dodi Etik Winarni Etik Winarni Fadila, Ayu Fahlevi, Mochammad Falentino, Feby Farizqi, Alfin Iman Febliansa , M Rahman Febliansa , M. Rahman Febliansa, M Rahman Febliansa, M. Rahman Febrina, Tri Fenti, Fenti Feri Susanto Feri Susanto, Feri Ferina, Zahra Indah Ferina, Zahrah Indah Ferli, Kurnia Dwi Ferona Gustiana Fery Gustian Fitria, Savira Fitriano , Yun Fitriano, Yun Gandi , Ramanda Gaol, Vandri Salomo Lumban Gayatri , Ida Ayu Made Ermeytha Gayatri, Ida Ayu Made E. Gayatri, Ida Ayu Made Er Meytha Gayatri, Ida Ayu Made Ermetha Gayatrie Ratna Bella Gibran, Ahmad Gita Syafitri Gunawan Gunawan Gustian, Fery Gustiana, Ferona Gustika , Soni Habibullah Al Haj Al Haddad Hadi Hidayat Hadi Supriyono Hanila, Siti Hardinata, Dodi Harwini, Dewi Helmina, Helmina Hendra Kurniawan Hendriek Mahendry Herayanti, Pesi Herey, Fadhel Alfarozi Herfianti, Meiffa Heri Yeni Susanti Herlin Herlin Herlin, Herlin Herlina, Yeni Herlyaminda, Evi Hermanto, Dedi Herry Novrianda Hesti Nur’aini Hidayah, Nenden Restu Hijeria, Putri Ida Anggriani Ida Ayu Made E.G Ida Ayu Made ER.M.G Ida Ayu Made Ermetha Gayatri Ike Wulandari Imam Ade Mahfud Irmanelly, Irmanelly Irwandi, Abdurrahman Iskandar, Ghovinda Kumala Iwa Pala Jekzen, Beni Juanida, Erika Julaili Putri, Ela Juliana, Pinti Juniar, Intan Kamelia Astuty Karona Cahya Susena, Karona Cahya Kaulan Kaulan Kaulan Ketut Sukiyono Kimas Kurniawan Kismet, Agustinus Kresnawati , Kresnawati Kresnawati Kresnawati Kresnawati, Kresnawati Kristianto, Aloysius Hari Kurnia Dwi Ferli KURNIAWAN, ADITIA Kurniawan, Kimas Kusnadi, Deky Kusumawarty, Pratiwi Landa, Delta R Lastri, Zelli Lensa Odios Lestari , Tri Lestari, Noni Lianto Listeriani, Eva Liza Yulianti M. Rahman Febliansyah Made E G , Ida Ayu Made E.G, Ida Ayu Maharani, Nana Maharani, Ririn Puspa Mahfud, Imam Ade Mailiza, Nina Malau, Joyana Uliarta Marleza, Yozi Marsyaf, Agesha Martiani Martiani, Martiani Marwanto Marwanto, Marwanto Maryanti, Eka Putri Marzan Marzan Marzan, Marzan Maulana, Sidik Mawarni, Hasana Mei Sela Pirdayanti Meijulni, Arise Melati Puspita Sari Merri Anitasari Merri Anitasari, Merri Merwan Afrizal Mikaresti, Pamela Mohammad Ansyori Muhamad Rama Fitra Buana Muhamad Zuhri Muhammad Hafiz Handika Muhammad Ikhsan Muhammad Khumaedi Muhammad Rahman Febliansa Muhammad Syaipul Hayat Muhibin, Ahmad Muji Lestari Muji Lestari Mulyadi - Mulyadi - Muryanti, Suci Meisyah Mutiara Putri, Mutiara Nadia Puspitasari Nastiti, Defika Putri Nasution , Suswati Nasution, Suswati Nata , Fandwi Nela Oktaviani Nenden Restu Hidayah Nengsih , Mimi Kurnia Nengsih, Mimi Kurnia Neri Susanti Ngatimin Ngatimin Nihan Anindyaputra Lanisy Ninosari, Devina Nirta Vera Yustanti Noni Lestari Nopiyanti, Penti Nori Dwi Apriandi Noviansyah Noviansyah Novman Ahmad Ali Nupsi, Nupsi Nurzam Nurzam Trisna Nurzam, Nurzam Oktavia, Ferda Oktaviana, Nensy Owen, Delta Panjaitan , David Panjaitan, David Panjaitan, Klara Mega Utari Paramita, Sita Peringki, Peringki Pirdayanti, Mei Sela Pradesa, Ades Pratama , Arif Rahman Danu Prawijaya, Bambang Siswan Prayuda, Angga Ares Pudail, M. Purnama , Sindi Ade Putra, Dwingki Marta Putra, Iklas Ade Putra, Iswidana Utama Putri, Annisa Rahma Putri, Cyndi Dwi Putri, Pongki Resmala Putri, Tiara Renita Putri, Widia Dwi Okta Putriani, Ririn Racmi, Seci Lia Rahayu, Yunie Rahmadani, Atiqah Rahmadania, Friska Rahmat Hidayat Rahmi Handayani Ramadani, Nurul Sakinah Ramdona, Desti Rangga Saputra Recky Ernando Reka Susanti Reno Oktapian Revaldo Khairullah Riani, Gusti Ridwan Nurazi Ridwan Nurazi, Ridwan Rinto Noviantoro, Rinto Rita Prima Bendriyanti Rizky Ramadhan, Rizky Rosandy, Muhammad Wahyu Roziana, Refsi Sachanovrissa, Silke Sagita, Nabila Dayana Salsabila, Unik Hanifah Samsiah Maripah Santoni Bayu Satria Sanupil, Peri Sapitri , Wulan Saputra, Debi Tri Saputra Sari, Lora Nopita Sari, Masita Sari, Meisie Novia Sari, Melpa Yupita Sari, Nely Puspita Sari, Pitriya Anggun Sari, Tia Ramda Sari, Yerni Puspita Sari, Yolanda Sarma, Dimas Titan Putra Shintia Putri Sarmauli Manurung Siboro, Nadia Sauli Yanti Br. Silke Sachanovrissa Simanjuntak, Novita Sari Br Siregar, Sawaluddin Sri Astuti Sri Handayani Suci, Syakira Maharanti Sulisti Afriani Sulistia, Zahra Surya Nengsi Susanti, Reka Suswati Nasution Suswati Nasution Suwarni Suwarni Suwarni Suwarni Suwarni Suwarni Suwito Eko Pramono Suyanto Suyanto Syafitri, Gita Syahputra, M Iqbal Syakira Maharanti Suci Tambunan, Dennis Rydarto Tania Hasibuan Taofik Hidayat, Taofik Tito Irwanto Tito Irwanto Tito Irwanto, Tito Tito Sarwono Toresman, Amza Torisman, Amza Tri Ayu Mardhatillah Tri seira Febrisa Tria Patrianti Trio Ade Putra Trisnawati, Novika Ulandari, Silvia Ulva, Marya Utama, Gilang Fajar Utomo, M. Fredi Vesti Septina Putri Vikaliana, Resista Viqi Al Candra Wafiaziza, Wiken Wagini Wagini, Wagini Wahid Nugroho Wahyu Hidayat Wahyudi Al’azim Wardani, Desta Andriani Kusuma Widyanto Widyanto Wijaya , Ermy Wijaya, Ermy Wijaya, Ermy Wijaya, Gino Wijaya, Raindra Saptono Windoro, Desrio Wulandari, Annisa Wulandari, Asyora Wulandari, Melsa Yan Presli Yanti , Rina Trisna Yanti, Laras Dwi Yanti, Rina Trisna Yanuardi Yanuardi Yanuardi Yanuardi Yasirudin, Novia Triana Yen Vesno Yohana Andriani Yolanda, Dwi Yudi Irawan Yudi Irawan Abi Yuliana, Alisa Yulianti, Oni Yulita, Eka Vitri Yun Fitrano Yun Fitriano Yun Fitriano Yun Fitriano Zahra Indah Ferina Zahrah Indah Ferina Zentra Zentra Zoniarti, Zoniarti Zuhri, Muhamad Zulfanetti