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Usep Suhud
Universitas Negeri Jakarta
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Telaah Product Quality, Brand Image, dan Brand Trust dalam Membentuk Customer Satisfaction dan Brand Switching Konsumen BBM Non-Subsidi dari Pertamina ke SPBU Swasta di DKI Jakarta Dzaid Harris Putra Fahyat; Usep Suhud; Daru Putri Kusumaningtyas
Ekopedia: Jurnal Ilmiah Ekonomi Vol. 2 No. 3 (2026): JULI-SEPTEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/5ft47039

Abstract

This study aims to analyze the influence of product quality, brand image, and brand trust on customer satisfaction and brand switching among non-subsidized fuel consumers switching from Pertamina to private gas stations in DKI Jakarta. The research employs a quantitative associative-causal design with a cross-sectional time horizon. Data were collected through questionnaires distributed to 210 respondents selected via purposive sampling, comprising consumers residing in DKI Jakarta, aged at least 17 years, owning a private motor vehicle, and having used non-subsidized fuel from both Pertamina and private gas stations. Data were analyzed using covariance-based Structural Equation Modeling (SEM) with AMOS, preceded by validity and reliability tests using SPSS. The results show that product quality, brand image, and brand trust have no significant direct effect on brand switching, and that product quality and brand image likewise have no significant effect on customer satisfaction. Brand trust, however, has a positive and significant effect on customer satisfaction, which in turn has a positive and significant effect on brand switching. These findings suggest that customer satisfaction serves as the key mediating factor linking brand trust to brand switching, since the direct effects of the three independent variables on brand switching were not significant, while the indirect path through customer satisfaction proved significant. This study is expected to contribute theoretically to consumer behavior research in the energy sector, and practically to PT Pertamina, private gas station operators, and the government in formulating strategies to enhance satisfaction and loyalty among non-subsidized fuel consumers.
Peran Experiential Marketing terhadap Perceived Value, Tourist Satisfaction, dan Destination Image dalam Mendorong Revisit Intention pada Desa Wisata Cisadon, Sentul Ardo Hawari; Usep Suhud; Dewi Agustin Pratama Sari
Ekopedia: Jurnal Ilmiah Ekonomi Vol. 2 No. 3 (2026): JULI-SEPTEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/y3zjj649

Abstract

The purpose of this study is to examine the effects of: (1) Experiential Marketing on Perceived Value, (2) Experiential Marketing on Tourist Satisfaction, (3) Experiential Marketing on Destination Image, (4) Perceived Value on Revisit Intention, (5) Tourist Satisfaction on Revisit Intention, (6) Destination Image on Revisit Intention, and (7) Experiential Marketing on Revisit Intention. Data were collected through a survey using questionnaires distributed both online and offline. The respondents of this study were individuals who had visited Cisadon Tourism Village, Sentul, Bogor Regency, West Java, at least once within the last three months and were at least 18 years of age. This study employed a non-probability sampling method with a purposive sampling technique. A total of 302 respondents participated in this study. The data were analyzed using Statistical Package for the Social Sciences (SPSS) and Structural Equation Modeling (SEM) with the assistance of AMOS software. The results of this study, based on hypothesis testing, indicate that the hypothesis regarding the effect of Experiential Marketing on Perceived Value is accepted and significant, the effect of Experiential Marketing on Tourist Satisfaction is accepted and significant, the effect of Experiential Marketing on Destination Image is accepted and significant, the effect of Perceived Value on Revisit Intention is rejected and not significant, the effect of Tourist Satisfaction on Revisit Intention is rejected and not significant, the effect of Destination Image on Revisit Intention is accepted and significant, and the effect of Experiential Marketing on Revisit Intention is accepted and significant.
PERAN TRAVEL VLOG YOUTUBE SEBAGAI ELECTRONIC WORD OF MOUTH TERHADAP REVISIT INTENTION WISATAWAN: STUDI PADA KONSUMEN LEMBANG PARK AND ZOO Melfina Nurul Azizah; Usep Suhud; Dewi Agustin Pratama Sari
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 3 (2026): Jurnal Riset Multidisiplin Edukasi (Maret 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i3.1785

Abstract

This study aims to examine the effect of travel vlogs as video-based electronic word of mouth (e-WOM) on destination image, attitude toward destination, and tourist satisfaction in influencing revisit intention at Lembang Park & Zoo. Data were collected through an online questionnaire distributed to respondents who have watched travel vlogs related to Lembang Park and Zoo. This study employed a quantitative method using Structural Equation Modeling (SEM) with the assistance of SPSS and AMOS for data analysis. The results show that travel vlogs have a positive and significant effect on destination image, attitude toward destination, and tourist satisfaction, and these variables also have a positive and significant effect on revisit intention. These findings indicate that travel vlogs not only function as a source of information, but also shape tourists’ perceptions, attitudes, and evaluations, which in turn encourage revisit intention. Practically, destination managers should ensure that the quality of the tourist experience is consistent with how it is represented in travel vlogs.
Membangun Generasi Penerus Batik Tulis Lasem melalui Sustainable Heritage-Based Capital Doni Sugianto Sihotang; Usep Suhud; Agung Wahyu Handaru
Greenation Management and Business Review Vol. 2 No. 2 (2026): Greenation Management and Business Review (April - September 2026)
Publisher : Greenation Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gmbr.v2i2.653

Abstract

Batik Tulis Lasem merupakan salah satu warisan budaya penting di Jawa Tengah yang menghadapi tantangan serius, yaitu menurunnya jumlah pembatik muda, lemahnya transfer pengetahuan antargenerasi, serta terbatasnya dukungan ekonomi dan kelembagaan. Penelitian ini bertujuan untuk mengidentifikasi tantangan yang menghambat regenerasi pembatik Batik Tulis Lasem, menentukan bentuk modal yang paling penting dalam mendukung keberlanjutan regenerasi, serta merumuskan Sustainable Heritage-Based Capital untuk regenerasi pembatik. Penelitian menggunakan pendekatan studi kasus eksploratif kualitatif. Data dikumpulkan melalui wawancara semi-terstruktur, Focus Group Discussion, dan observasi partisipatif yang melibatkan 10 informan yang terdiri atas pembatik, pemilik usaha batik, tokoh masyarakat, aktivis budaya, dan pemangku kepentingan terkait di Lasem. Analisis data dilakukan menggunakan analisis tematik. Hasil penelitian menunjukkan bahwa kerentanan ekonomi merupakan hambatan utama regenerasi pembatik karena rendahnya pendapatan dan terbatasnya prospek kesejahteraan menyebabkan generasi muda kurang tertarik memasuki profesi tersebut. Penelitian juga menemukan bahwa economic capital merupakan bentuk modal yang paling kritis dalam mendukung regenerasi, diikuti oleh cultural capital, social capital, dan institutional capital. Berdasarkan temuan tersebut, penelitian ini mengembangkan Sustainable Heritage-Based Capital yang mengintegrasikan keempat bentuk modal tersebut dalam satu ekosistem regenerasi berkelanjutan. Model ini berkontribusi pada pengembangan Sustainable Heritage-Based Capital melalui adaptasi Human Capital Theory serta menyediakan kerangka kebijakan untuk mendukung pelestarian budaya dan pembangunan ekonomi lokal berbasis warisan budaya.
Factors that Influence the Intention of Micro, Small, And Medium Enterprises (MSMEs) to Use Marketplaces in the Digitalization Era Erni Suprihatin; Usep Suhud; Agung Wahyu Handaru
Enrichment: Journal of Multidisciplinary Research and Development Vol. 2 No. 12 (2025): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v2i12.323

Abstract

The purpose of this study is to find variables that affect the intention of micro, small, and medium enterprises (MSMEs) to use e-marketplaces. Innovation diffusion theory (IDT) and the technology acceptance model (TAM) are applied in this study to understand how MSMEs adapt to e-marketplaces. While IDT shows how innovation can be accepted and used, TAM shows how MSMEs can accept and use technology through perceived usefulness, perceived ease of use, and attitude characteristics. IDT's approach in this study is limited to compatibility, which is a decisive element in the selection of MSMEs to join the e-marketplace. The perceived trust factor in this study is suggested to support the impact of compatibility on MSMEs' intention to use e-marketplaces. This study uses a survey methodology using questionnaires. A total of 219 samples were taken from MSMEs in Tangerang City, Indonesia, who are at least 17 years old and have previously used the e-marketplace. According to the findings, compatibility significantly influenced the intention to use through perceived trust intervention factors, but the intention to use was not significantly influenced by the intervention variables of attitude, perceived usefulness, or perceived ease of use. The findings of this study have implications for digital marketing plans and strategies for MSMEs and marketplace companies and government policy guidance.
Pengembangan Low-Cost Digital Health Promotion Model Berbasis Participatory Health Communication Bagi Mahasiswa Keguruan di Malaysia Rima Kusumah Dewi; Sofia Sofia; Malahayati Malahayati; Sudarlin Yusuf; Umi Widiastuti; Usep Suhud
PESHUM : Jurnal Pendidikan, Sosial dan Humaniora Vol. 5 No. 5: Agustus 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/peshum.v5i5.19487

Abstract

Transformasi digital dalam pendidikan dan kesehatan telah mendorong kebutuhan terhadap model promosi kesehatan yang berbiaya rendah, mudah diakses, partisipatif, dan berkelanjutan. Mahasiswa keguruan sebagai calon pendidik memiliki peran strategis dalam membangun budaya hidup sehat di lingkungan sekolah dan masyarakat. Namun, rendahnya literasi kesehatan digital, keterbatasan anggaran, misinformasi kesehatan, kesenjangan akses teknologi, serta tantangan etika penggunaan Artificial Intelligence masih menjadi hambatan dalam pelaksanaan promosi kesehatan digital. Artikel ini bertujuan mengembangkan Low-Cost Digital Health Promotion Model bagi mahasiswa keguruan di Malaysia. Metode yang digunakan adalah pendekatan kualitatif deskriptif berbasis kegiatan Pengabdian Kepada Masyarakat melalui tahapan Metaplan-Based Participatory Brainstorming, Health Literacy Enhancement, Low-Cost Digital Technology Workshop, dan Sustainable Commitment Session. Hasil kegiatan menunjukkan bahwa peserta membutuhkan model promosi kesehatan yang sederhana, berbasis teknologi berbiaya rendah, mudah direplikasi, serta mampu membangun rasa memiliki terhadap program. Model yang dikembangkan terdiri atas komponen input, process, output, outcome, dan impact. Kebaruan model ini terletak pada integrasi literasi kesehatan, literasi digital, pemanfaatan teknologi berbiaya rendah, partisipasi peserta, etika penggunaan AI, dan pembentukan Sustainable Learning Environment. Model ini dapat menjadi strategi manajemen inovasi pendidikan kesehatan digital bagi institusi pendidikan dengan sumber daya terbatas.
Co-Authors Abdullah, Muhamad Al Faruq Abimanyu Pratama Arifianto Ade Putri Dwiandini Ade Rizki Shabiha Adinda Puspita Sari Adnan Kasofi Adristy Yumi Andini Ady Kurnia Adzkia, Syifa Afif Khairi Afnan, Hanani Agnes Niela Agung Dharmawan Buchdadi Agung Kresnamurti Rivai Prabumenang Agung Wahyu Handaru Agus Wibowo Agus Wibowo Agus Wibowo Ahmad Fahmi Ahmad Jidan Abrar Ahmad Nurkhin Ahmadi, Alyssa Putri Aidha Savitri Al Fajri, Faiz Aldrian Alex Juan Daniel Alfiansyah Ali Afief Kurniadi Aliffiya Nur Oktafianie Sanusi Alifya Yuniar Alsa Yuda Putri Alvin Ferdiansyah Alya Chantika Alzagladi, Dinda Afifah Amalia Putri Maharani Amalya, Riza Amin Tatik Uswatun Khasanah Anak Agung Alvian Prasetya Putera Anastasia Anggi Fernanda Andena Noviyati Nabila Andi Juanna Andi M Sadat Andi Muhammad Sadat Andi Muhammad Sadat Andria, Heny Andrie Yuswanto Andriyas Elfandi Andy Hamzah Permana Anggraeni, Heni Ani Rahmawati Anisa Maharani Anisah Fardila Anita Annisa Lutfia Annisa Retno Utami Apriana, Anjas Aprilia Wahyu Budiarti Ardaninggar, Sasmita Sari Ardo Hawari Ari Warroka Arifianto, Abimanyu Pratama Arifin Wibowo Arifin Wibowo, Arifin Arini Tazkia Putri Indana Armiyati Putri , Vernanda Arvinta Monoarfa, Terrylina Astuti, Widia Puji ATI SUMIATI, ATI Atmojo, Rizky Tri Aulia Dwi Kumala Aulia Nurizky, Sherly Aulia, Indah Putri Ayu Qirana Ayu Siti Ayu Fauziah Bagas Fiqri Kamil Bagas Mufhtie Bagas Mufhtie Haifa Bagaskara, Bima Bara Berutu, Meta Berlinda Christi, Yosephine Berutu, Meta Berutu, Meta Bara Bismoaziiz Bryant Hans Channing Panjaitan Cantika Firyal Thifally Cattleya Dewi Puter Cedaryana, Cedaryana Chika Dwy Citra Chikita Putri Prameswari Choirul Anwar Cholifah, Fismayatni Christian Wiradendi Wolor Cikal Akbar Prabowo Dadi Muhamad Hasan Basri Dafara Nur TsaniFitria Daru Putri Kusumaningtyas Daru Putri Kusumaningtyas Dede Suparman Dedi Perwana Dedi Purnawa Dennis Trama Karindra Deva Devita Devita Dewi Agustin Pratama Sari Dewi Agustin Pratama Sari Dewi Gathmyr Dewi Linda Sari Dewi Nur Indah Safitri Dewi Susita Diajeng Reztrianti Diana Diana Dinanti, Altisya Putri Dinda Suchi Wulandari Diva Fahsya Ardana Diyah Wulandari Doni Sugianto Sihotang Doni Triono Dwita, Febrisi Dzaid Harris Putra Fahyat Edith Windy Zulfida Ekajaya, Tresno Eko Tama Putra Saratian Elena Puspita Candra Elistia, Elistia Erni Suprihatin Erriska Rahma Putri Estu Handayani Fadhilah, Jihan Fadillah Fadillah Fajar Andika Prabowo Fajri Harahap Fakhrunnisa Fakhrunnisa Fanny Anastasiah Farastia Salsabilah Farelluddien, Muhammad Fariha Kamalia, Naila Farizka Hayyu Artanti Fathin Aliaa Hamdi Faunillah Oktavia Fauzy Rahman Kosasih Fauzy Rahman Kosasih Fayza Abia Kamila Feinnudin, A Agung Firdausa, Faza Ruziqyani Fismayatni Cholifah Fitri Handayani Freddy Pungky Putra Fuadiyah, Alda Ghina Ardhillah Gita Safitri Hadi Nugroho Halimah, Winda HAMIDAH Hamidah . Hamidah Hamidah Hamidah, Hamidah Hana Nuraini Hana Zyadzya Hanifah Ananda Putri Hanipah Hanna Christina Hanny, Rissa Harahap, Fajri Harahap, Irwan Leo Putra Haryati, Dinda Hasanah, Hani Hasti Oktafiani Haykal, Azzahrah Putri Hendrian Henry Eryanto Herlisa Febriyanti Herlitah Herlitah, Herlitah Hermansyah Hermansyah Hermawan, Teguh Herstanti, Ghassani Hidayah, Nanda Sari Hilmiyah, Syarifah Hoo, Wong Chee Husein Tuasikal Husen Hutagalung I Dewa Ayu Agung Tantri P I Ketut R. 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Alimardi Hubeis Mahar Rangga Prasetyo Soekarso Maharani Putri Mahasta Patricia Divyna Mahesa Nala Dwiputra Malahayati Malahayati Malya Nadhira Azra Maniur Pane Manullang, Elia Berliana Marleene Ratu Fiorentina Marlina Wijayanti, Ranni Marsellina Giofani, Seyva Martha Maharany Maulana Afifudin Maulana Amirul Adha Maulana, Ananda Riza Maulida Rahma Nabila Maulidyah Ahza Mawaddah, Difa Anna Mayar Soeryo Prayogo Meira Handayani Melfina Nurul Azizah Melianti Saruksuk Meta Bara Berutu Meta Bara Berutu Michael Lambok Mohamad Rizan Mohammad Pribadi Angga Putra Mohammad Rizan Mohammad Wartaka Mohd Yussni Hashim MONICA DEWI Monica Grace Purba Monoarfa, Terrylina Arvinta Mualim, Adam Muhamad Arief Erdavit Muhamad Rafli Putra Santosa Muhamad Suharjo Muhammad Akmal Hatami Muhammad Albi Muhammad Arifin Ridwan Muhammad Fawaiq Muhammad Fawaiq, Muhammad muhammad junaid kamaruddin Muhammad Luthfi Akbar Muhammad Raihan Al Abror Murdianningsih, Asri Rahayu Murdiono, Jatmiko Mustofah, Nofi Dewi Muthia Nabila Andre Nabila, Rifqah Nabilla Ramadhani Nadia Rizkiana Namira Putri Rinjani Nazar Muhammad Fadlullah Ni Ketut Kahar Tunjung Santi Dewi Nina Tarja Halonen Nofriska Krissanya Nofriska Krissanya Nopridawati Novitasari, Syadela Nur Faizi Nur Kholifah Nur Wahyu , Arumdani Nurjana Fitri Romadhon Nurranto, Heri Nursyirwan , Vivi Iswanti Nurul Azizeh Nurul Izzah Az Zahra Ichtiar Octavia Basuki Putra Octaviana, Samsinar Oktavian, Sandy Osly Usman Paddy, Paddy Pamungkas, Ilham Dwi Prasetya, Argo Wiranata Pratiwi Wulandari Probosini, Dewi Amalia Puana Putri Maharani Puji Wahono Purnamasari, Laelah Purwana E.S., Dedi Puspo Dewi Dirgantari Puter, Cattleya Dewi Puteri, Amanda Safira Putra, Octavia Basuki Putri, Ajeng Hartanti Putri, Dinda Triana Putri, Intania Mareta Qudratov, Inomjon Rababah, Mahmoud Ali Rachmat Prasetya, Febriansyah Rahma Khoirunnisa Rahmanita, Patricia Putri Rahmi Rahmi Rahmi Rahmi Rahmi Rahmi Rahmi Rahmi Ramdhan Kurniawan Ramdhan Kurniawan Ramdhan Kurniawan Rani Wulandari Ratna Asih Asih Raza Wardani Rd. 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