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Journal : Kharisma Tech

ANALISIS KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN WEBSITE GEPO MENGGUNAKAN METODE PIECES Nurul Fitrah; Ahyar Muawwal; Marlina
KHARISMA Tech Vol 17 No 2 (2022): Jurnal KHARISMATech
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/kharismatech.v17i2.306

Abstract

Abstract: The Gepo website is a website that contains information on ongoing food and drink promos. So far, 30 users of food and beverage entrepreneurs have joined. The low level of food and beverage entrepreneurs who join is the background to the need for an analysis of customer satisfaction, especially customers of food and beverage entrepreneurs who join the website, which aims to determine the extent of customer satisfaction. In this study, researchers used the PIECES method which has 6 variables to classify problems, namely Performance, Information, Economic, Control, Efficiency and Service. The results of this study are the 6 variables Performance, Information, Economic, Control, Efficiency and Service get the predicate satisfied, but the Information and Performance variables get the lowest average value, and in Performance testing using google tools my site also get bad grades. From the results of this study, it can be seen that the Performance and Information variables must be further improved, and the Economic, Control, Efficiency and Service variables in order to maintain the satisfaction value.
PENGEMBANGAN MODUL LAYANAN APLIKASI XTRAORDINARY TUTOR BERBASIS WEBSITE Thalia Lively; Marlina; Arianti
KHARISMA Tech Vol 18 No 1 (2023): Jurnal KHARISMATech
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/kharismatech.v18i1.285

Abstract

Xtraordinary Tutor is a website-based online private tutor search application for children with special needs in Makassar. Based on the results of data collection using a questionnaire with a total of 83 respondents, it was found that this application has not been able to choose a tutor according to the category of children with special needs. From the results of the questionnaires that have been distributed, as many as 83% of users who want a development on the tutor list to make it easier for users to find tutors according to their needs so that the authors develop applications by adding category and rating filters. This category is needed to select a tutor based on the required category while the rating is useful for assessing tutors, the user can give a rating to the tutor they have hired after the service rental ends. After implementing the development of the module, the authors distributed questionnaires to measure customer satisfaction, tested data validity and data reliability using SPSS 20, the results of the validity test and reliability test results were 83% of the users were satisfied with the addition of the tutor category which made it easier for them to choose the best tutor category. according to the needs of the child.
OPTIMASI WEBSITE TOKO KERJA MENGGUNAKAN UJI PERFORMA GOOGLE PAGESPEED INSIGHTS Wangsa, Frans Junior; Marlina; Renny
KHARISMA Tech Vol 18 No 2 (2023): KHARISMATech Journal
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/kharismatech.v18i2.403

Abstract

The main factor that make users comfortable using a website was its performance, websites with long loading times were more likely to be abandoned by visitors. After testing the website of Toko Kerja using Google PageSpeed Insights, there were many opportunities that can be done to improve the performance of the website Toko Kerja, Google PageSpeed Insights was a tool developed by Google to test and analyze the performance of a website on desktops and mobile devices and provide advice to improve performance, accessibility, and SEO. This research aims to analyze the website of Toko Kerja using Google PageSpeed Insights, then if it was below the Google PageSpeed Insights standard, optimization will be carried out to match or be above the standard. This research used quantitative data, which was obtained from the analysis results of the Google PageSpeed Insights tool. The results of the Google PageSpeed Insights analysis were website performance scores using a percent scale and website speed using a time measure. The results show that after making improvements based on Google PageSpeed Insights suggestions, the performance score increased from 85 to 99, the accessibility score increased from 91 to 100, and the SEO score increased from 70 to 80. Based on the research results website Toko Kerja was optimized.
Analisis Usability pada Aplikasi Just Meme berdasarkan Model Nielsen Pricilia, Cindy; Sudirman; Marlina
KHARISMA Tech Vol 19 No 1 (2024): Jurnal KHARISMATech
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/kharismatech.v19i1.406

Abstract

Just Meme is a mobile-based digital platform where users can create or edit memes and share them on various social media platforms such as Instagram, WhatsApp, and other media-sharing applications available within the app. This research aims to analyze the level of usability of the Just Meme application. To determine the usability level of Just Meme, an analysis is conducted using Nielsen's model, which consists of five parameters: Learnability, Memorability, Efficiency, Error, and Satisfaction. Data collection is carried out through a Google Form questionnaire with a total of 37 respondents, and the statistical analysis is performed using IBM SPSS 26. The questionnaire used in this study is based on Nielsen's model to measure usability with the five main variables. The results of the analysis indicate that the efficiency and satisfaction variables have a positive and significant impact on usability. On the other hand, the learnability, memorability, and error variables have a positive but not significant impact on usability. Furthermore, these five variables collectively contribute 8.2% to the usability of Just Meme.
Analisis User Experience User Aplikasi Shopee di STMIK Kharisma Makassar Menggunakan Metode Heuristic Evaluation COANDY, RONALDO YUSUF; Yunus, Arfan; Marlina
KHARISMA Tech Vol 19 No 2 (2024): Jurnal KHARISMATech
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/kharismatech.v19i2.417

Abstract

This study aims to analyze the User Experience of Shopee Application Users at STMIK KHARISMA Makassar using the Heuristic Evaluation Method. This research uses the Heuristic Evaluation method which is a method used to find problems in the interface design of an application and look for the positive side of the application. The data source of this research uses primary data, namely a questionnaire where the data collected is 40 respondents at STMIK KHARISMA Makassar and secondary data, namely literature studies or references from other journals. The results showed that Shopee users at STMIK KHARISMA Makassar were predominantly male compared to female Shopee users. This is because at STMIK KHARISMA Makassar the male population is greater than women. Of the 10 aspects of the Heuristic Evaluation method, only 1 aspect has a Minor Usability Problem or there are problems that interfere with user comfort with a severity rating of 2, or improvements are needed with a low priority level. And 8 other aspects are worth 1 or Cosmetic Problem meaning only problems that do not affect users, and 1 aspect with a value of 0 or Don't Agree which means there is no problem at all.
ANALISIS KEPUASAN PENGGUNA TERHADAP LAYANAN APLIKASI GOFOOD MENGGUNAKAN MOBILE SERVICE QUALITY DENGAN METODE CSI ., Agustiawan; Sudirman; Marlina
KHARISMA Tech Vol 19 No 2 (2024): Jurnal KHARISMATech
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/kharismatech.v19i2.478

Abstract

Gofood is one of the applications in Gojek, the application is used by customers to find and order culinary. When the author conducted research on the gofood application, it turned out that some reviewed it well, and some reviewed it badly. This study aims to analyze the level of satisfaction of gofood application users with the Mobile Service Quality method and the Customer satisfaction index (CSI) which is a method that uses an index to calculate the level of consumer satisfaction in a user satisfaction survey. Respondent data from questionnaires that have been distributed via google form and have been filled in by Gofood application users as many as 70 respondents. Based on the results of research that has been conducted on the Gofood application using the Customer Satisfaction Index (CSI) method, it can be concluded that the research results from the CSI value obtained of 85.42% is very satisfied, because the results of the CSI value are obtained after calculating the CSI method through four stages, the first stage determines the mean importance score (MIS) and mean satisfaction score (MSS), the second stage weight factor (WF), the third stage weight score (WS), and the last stage determines the Customer Satisfaction Index (CSI). So it can be concluded that most users of the Gofood application at STMIK Kharisma Makassar are very satisfied with the services in the Gofood application.
RE-DESIGN SISTEM KATEGORI PADA STARTUP WARSHOP DENGAN METODE USER CENTERED DESIGN Antoinette, Cheriel Leily; Marlina; Mohammad Sofyan S. Thayf
KHARISMA Tech Vol 20 No 1 (2025): KHARISMATech Journal
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/kharismatech.v20i1.521

Abstract

This study redesigns the category feature interface on the WarShop application using the user-centered design method to improve the user experience. The goal is to make it easier for users to find the products they want specifically and quickly. Data was obtained through interviews and observations of 10 WarShop users, where 9 users felt that the existing category features were not specific, causing users to take longer to find the products they wanted. The user-centered design method was chosen because it involves users from the beginning of the design process, resulting in a better interface that meets user needs. This interface design resulted in a more specific category feature that helps users find items directly according to the category they are looking for, and provides recommendations for similar products based on the product being searched for using keywords or the product being displayed. After the redesign, an evaluation was carried out using testing with the metrics task success, time on task, and error metrics with five users who had been previously interviewed, based on research indicating that the majority of usability issues can be found by the first five users tested. There were no problems found in the task success test and the error test resulted in an average error rate for all tasks of 0%, while in the time on task, some users exceeded the time limit. However, this is because users were interested in other products displayed based on category and recommendations.
RANCANG BANGUN CHATBOT UNTUK KONSELING PSIKOLOGIS MAHASISWA STMIK KHARISMA MAKASSAR BERBASIS WHATSAPP Pontoh, Zaenab; Marlina
KHARISMA Tech Vol 20 No 2 (2025): KHARISMATech Journal
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/kharismatech.v20i2.617

Abstract

Mental health issues such as stress, anxiety, and depression are increasingly experienced by university students, yet access to counseling services remains limited due to social stigma, low mental health literacy, and a shortage of counselors. Restricted service hours and concerns over data confidentiality further reduce the utilization of available services. A similar situation occurs at STMIK Kharisma Makassar, where the counseling unit has not been optimally utilized and its role in supporting students mental health has not been fully effective. This study developed Vikha (Virtual Konseling Kharisma), a WhatsApp-based virtual counseling chatbot designed to provide initial psychological support with empathy. Vikha is powered by OpenAI GPT-4 and applies prompt engineering techniques with four types of prompting: Behavior, Knowledge, Follow-up, and Scheduling. Prototype testing demonstrated that Vikha performed according to its design by delivering empathetic and informative responses. Final evaluation was validated by campus psychologists using scenarios representing common student problems to assess response accuracy, relevance of suggestions, and conversation follow-up. The results confirmed that Vikha is feasible, reliable, and ready to support initial counseling services at STMIK Kharisma Makassar, potentially improving access to and effectiveness of mental health services on campus.
Co-Authors ., Agustiawan A. Tubagussurur AA Sudharmawan, AA Abdul Haris Abdul Malik Abdul Rahim Afrizal, Jeri Ahmad Muhajir, Ahmad Ahyar Muawwal Ainun Ramadhani Alda Yunita Lubis Aldy Atillah Lubis Alif Farhan Habibie Almauna, Elawati Alvi Syahrin AM. M. Hafidz MS Amelia, Vika Amin, Muhammad Saiful Andhika, Laurentius Dandi Andi Fatimah Yunus Andika Saputra Siregar Anis Tatik Maryani Annisah Nur Hasibuan Antoinette, Cheriel Leily Arfan Yunus Arianti Asnawi Abdullah Asni Deselia Khairunnisa Astuti, Miguna ASWANDI Aulia Nurkhasanah Awaluddin Azman Azwar, Jaili Badawi, Badriani Basri Aramico, Basri Chairil Anwar Chairul Bariah Chairunnisah Ramadhanti Cicilia Ovavia citra mulyandini, vita COANDY, RONALDO YUSUF Cut Nelly Damsar De Buck, Olivia Angelytha Dedik Budianta Deni Alamsah Desiana Desyandri Desyandri Devi Eka Yulita Tarigan Dimas Hindrawan Dini Ayu Shafira Dini Otafiana Dt. Ananda Farkhie Dwi Jayanti Dzaky, Vicky E.Y.Yusuf Edi Yunara Ediwarman Edy Ikhsan Ekaputra, Mohammad Eliantri Putralin Elis Kartika Elya Rosa Br. Sembiring Elyakim Nova Supriyedi Patty, Elyakim Nova Supriyedi Endang Purwati RN Erman Syarif Esau Yesyurun Tang Eva Nandawati Fachry Abda El Rahman Fauzia Afriyani Fikri Batara Ellung Firdaus Sulaiman, Firdaus Fitra Gustiar, Fitra Fitri Asniah Fitria, Nanda Fitriani, Dita Gunanto, Marcus Priyo Habibie, Maulana Hadi, Heri Sopian Hamid Samiaji, Mukhamad Hasrat Efendi Samosir Hasrat Efendi Samosir Hasriyanti Haswati, Desty Hauzan, Muhammad Rafly Fariz Hellen Permatasari Helmiah Herawati, Tirta Heri Junedi Herman Supriantono Hermansyah Hermansyah I Komang Damar Jaya I.Sari Ibnu Affan Ibrahim Ibril Umar Batistuta Ida Suryawati Idham Hasibuan, Rahmi Ramadhani, Idris, Fairus Prihatin Ifrah Julaiha Ika Rezvani Aprita Ikhwan Resmala Sudji Ikram Yakin Ilmi Khodijah Ilza Vanilla Indah Lestari, Laras Indra Maulana, Indra Indragiri, Yoyon Indrayani Intan Sari Irfanita Nurhidayah Irhas Irma Satriani Irmawati Irmayani Pawelloi Irnanda, Ela Ishak, Nurkhasanah Ismansyah Ismar Hamid Ita Purnama Jayaputra Jayawarsa, A.A. Ketut Jenji Gunaedi Argo Jerry Heikal Jhon Tyson Pelawi John Sihar Manurung - Joko Purwanto Julistyono Widodo Junaidi Junaidi KAREBA, ANDI MUAMMAR Khairul Huda Khairunnisa, Mutia KHARISMA, FEBBY FERIYANI Khoiruddinsyah, Muhammad Khomsiyatun, Umi Kurnia Kusnandi Kustiawan Kustinah, Siti Ledy Setiawati Lia Uswatun Hasanah Lie Lie Lilis Suryani Lisa Andrianti, Syarifah Lismayana Liza erwina Lubis, Rahmi Yulanda Yenni Lubis, Risky Yaskinah Lukman M Arpah M. Hafiz Fathony M. Marthoenis M. Umar Harun M.Arfah Madiasa Madiasa Ablisar Madiasa Ablisar Mahmud mulayadi Mahmud Mulyadi Maisyarah, Renny Manalu, Simon Patar Rizki Manurung, Fajar Rudi MARIA BINTANG Maryani, Neni Masnur Maulana Muslim Hrp Md Noor Bin Hussin Meksiko, Riki Mery Hasmeda Mhd. Idrus Tanjung Miftahul Janah, Miftahul Mikha Gusta, Yohana Serevina Minda Riskiyah Mohammad Sofyan S. Thayf Muammar Khaddafi Muhammad Affar Muhammad Arpah Muhammad Bahri Simbolon Muhammad Basri Muhammad Fajar Erdiawan Muhammad Ikbal Muhammad Juleo Muhammad Yamin Lubis, Muhammad Yamin Muhammad Yusuf Batubara Muliadin MULYANI Mulyanti Muntazarah, Fediyatun Muzakkir, Suheir Nabila Fikri Nasution, M. Afif Herliandi Negara, Zaidan P. Neneng Julianti Neni Ekowati Januariana Nidyati, Adelia Nilfatri Nining Anggeraini Nizlel Huda Novianti, Suci Tiara Nur Asiah Nur Azizah Nur Hasanah Nurhidayat, Asep Endih Nurlina Subair Nurmasyithah Nursida. Zinatal Hayati, Rofika Nofri Yandra. Nurul Fitrah Oktaviani Oktaviani Pandiangan, Rodo Venesia H. Parlindungan Silalahi, Juliandi Perdana, Tiara Selvia Prasetio Adi, Patria Prasetya, Antonius Indra Dharma pratiwi, Debby Pricilia, Cindy Puspita, Della Putra, Aditya Willy Putri Putri, Famelga Clea R, Selpi Rafiqoh lubis Rahma Ashari Hamzah Rahma Musyawarah Rahmadian, Rizki Rahmadianty, Pritha Rahman Rahmi, Alfiatur Ramdani, Dilan Dasti Ramlah Amaliah Rasmi Rayhan Fauzan Rena Augia Putrie Renny Reny Refitaningsih Peby Ria Ria, Rofiqoh Purnama Riadotul Jannah Rijal, Muhammad Syaiful Rijal, Muhammad Syaipul Riono, Yoyon Ririanti Riski Maulidya Riskiah Nur Risma Haris, Risma Ritonga, Patimah Rizkita Amanda, Agni Rohati Romli Romli Romli, Romli Rosdiana Rosmalinda Rosnawati Rosnidar Sembiring Rusyida, Wilda Yulia Sabaruddin Safira, Adira Salam, Ismail Abdi Salmin Samuel Yoshua Sibarani Sanjaya, Irfan Nuri Sapri Saputri, Devi Rohani Saudah Savira Nurviriana Selao, Ahmad Sembiring, Petricia Br Sembiring, Rinawati Shaqila, Faza Sigit Raharjo Sinaga, Riana Miranda Siti Annisa Nst Siti Hidayati Siti Nur Aisyah Siti Zulaikha Solehah, Nikmatus Sri Winarni St. Rosita sudianto Sudirman Suhartono Suhartono Sukarja, Detania Sulistyaningsih, Lidwina N. Sumarmi Suraiya Nazlia Suri Purnama Febri Surya Kusuma, Airlangga Susyani, Novi Syafira Mahfuzi Ardiyati Syamsul, Herawati Syarif, Zulfahmi Thalia Lively Tini Haryani Umi Kasanah Untung Suwardoyo USWATUN HASANAH Utari, Siti Plavia Valentina Hura, Martha Sarah Vita Cita Emia Tarigan wahyuni, Nurrahmi Wangsa, Frans Junior Wessy Trisna Widaningsih, Ida Wildan Nur Hidayat Winarso, Eddy Y.Riono Yamolala Zega Yati Sharfina Desiandri yati, Mulyati Yaya S. Kusumah Yaza Azahra Ulya Yeni Sandy Bangun, Yeni Sandy Bangun yulia Yulia Rahmi Yunus H, Ismail Yusriani, Yusriani Zaenab Pontoh, Zaenab Zubaidah Zulfhi Surya, Roberta