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Elly Malihah
Indonesian University Of Education
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Neuroscience Public Health Social Sciences Transportation Other

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Journal : tourism

 1 
PENGARUH SERVICE DELIVERY TERHADAP KEPUASAN WISATAWAN DALAM MENGGUNAKAN PAKET OUTBOUND DI OBJEK WISATA LINGGARJATI INDAH KABUPATEN KUNINGAN (Survey pada Wisatawan yang Menggunakan Paket Outbound di Objek Wisata Linggarjati Indah Kabupaten Kuningan) Asih, Mega Tresna; Malihah, Elly
THE Journal : Tourism and Hospitality Essentials Journal Vol 3, No 2 (2013)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v3i2.1972

Abstract

Tourism is one sector of the economy that grew into the industry that provides income benefits for a country in the world. Development and construction of the tourism sector should be used as revenue by developing the existing potential of such natural beauty and culture with the aim of attracting tourists who could be known by foreign tourists. Kuningan district is one of tourist destination that has many attractions of heritage sites in earlier times that have historical value to the District of Kuningan. In addition to review of its history, District of Kuningan is an area that could be developed as a tourism object. Not far from the building of Linggarjati conference, there are available the natural attractions to complement the tourist area of Linggarjati building conference. The place is called Linggarjati Indah. The administrator of Linggarjati Indah of Kuningan District focuses on improving traveler satisfaction through a system of service delivery. Customer satisfaction will be filled if the process of delivering services from providers to consumers in accordance with what is perceived by tourists. This study aims to determine the picture of service delivery, picture of the level of tourist satisfaction and service delivery impact on tourist satisfaction. The object in this study is, that tourists are using outbound package of Linggarjati Indah of Kuningan District. The independent variable in this study is the service delivery (X). And the dependent variable in this study is the satisfaction of tourists (Y). This research uses descriptive and verified method, by the method of explanatory survey. The data analysis technique, the writer uses the technique of multiple regression analysis with SPSS 18.0 program for windows. The results showed that variables of service delivery service facilities, personnel, roles and scripts simultaneously affect the satisfaction of tourists who use the outbound package at Linggarjati Indah of Kuningan District. Whereas only partial personnel and roles that significantly influence tourist satisfaction.
UPAYA MENINGKATKAN LOYALITAS PELANGGAN JASA MARGA TOUR BANDUNG MELALUI SERVICE ENCOUNTER QUALITY Fathina, Dina Nur; Malihah, Elly; Setyorini, Heri Puspito Diyah
THE Journal : Tourism and Hospitality Essentials Journal Vol 4, No 1 (2014)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v4i1.1982

Abstract

Tourism service business more and more experience progress and certainly influences to increase working field like tour travel bureau which offer service to travel arrangement. One company in tour travel bureau that develops is Marga Tour Bandung. It focuses to service products into tour package, airlines ticket, and other service. Each service products have the customer. In order to customer loyalty improve continuously, Marga Tour Bandung focuses to how recover employee performance with provide the best service quality when service delivery taking place, on communicating occur between employee and service customer that called service encounter quality. Good service encounter quality will influence customer perception of company service quality, and make the customer continuously to repurchase as the basic to create customer loyalty. Encouraged with premise proposed by Amy Wong (2004:1) that the contact employee in service quality makes an influences customers’ behavioral responses in the form of customer loyalty. Sampling in this research is 80 service customer using stratified random sampling technique. While used data analysis technique is simple linear regression analysis technique with SPSS 17.0 for windows program. The study result shows that service encounter quality has significant influence to customer loyalty. Huge of X variable influence to Y variable is 27%. As suggestion for the company is optimize the elements in service encounter quality, recover the system, as well as provide training to employee so that competence in his field and resulting qualified service.
IMPLEMENTASI SERTIFIKASI KOMPETENSI PROFESI UNTUK PENGEMBANGAN KARIR PEKERJA PARIWISATA Lesmana, Fanji; Malihah, Elly; Nurbayani, Siti
Tourism and Hospitality Essentials Journal Vol 11, No 1 (2021)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/jtee.v11i1.77792

Abstract

AbstrakArtikel ini membahas upaya peningkatan kapasitas sumber daya manusia pariwisata dalam menghadapi perkembangan jaman dan persaingan global melalui sertifikasi kompetensi profesi. Sertifikasi profesi memberikan kesetaraan kemampuan bagi pekerja pariwisata yang memiliki beragam level pendidikan. seseorang pekerja pariwisata yang mempunyai level pendidikan paling bawah pun dapat mendapat kesetaraan ketika mereka melalui training dan pengalaman kerja. Kajian literatur dilakukan untuk memahami proses sertifkasi dan permasalahan yang dihadapi pada proses implementasi sertifikasi profesi tersebut. Melalui proses kajian literatur ditemukan berbagai proses implementasi sertifikasi profesi mulai dari proses Sertifikasi Profesi di Bidang Pariwisata, Standar Kompetensi Kerja Nasional Indonesia (SKKNI), Kerangka Kualifikasi Nasional Indonesia (KKNI), hingga MRA Pariwisata. Artikel ini memberikan pemahaman mendalam mengenai bagaimana proses implementasi sertifikasi kompetensi profesi pekerja dibidang pariwisata.  AbstractThis article discusses efforts to increase the capacity of tourism human resources in facing the development of the times and global competition through professional competency certification. Professional certification provides equality of ability for tourism workers who have various levels of education. A tourism worker who has the lowest level of education can also get equality when they go through training and work experience. A literature review was conducted to understand the certification process and the problems faced in the process of implementing the professional certification. Through the literature review process, various processes for the implementation of professional certification were found, ranging from the Professional Certification process in the Tourism Sector, the Indonesian National Work Competency Standards (SKKNI), the Indonesian National Qualifications Framework (KKNI), to the Tourism MRA. This article provides an in-depth understanding of how the process of implementing professional competency certification for workers in the tourism sector is carried out.
Co-Authors - Sapriya A.A. Ketut Agung Cahyawan W Abdul Basit Abdul Hakam Achmad Hufad Adhitiowasis, Aryo Afifah, Silvi Nur Agesty A, Erfina Agesty A, Erfina Agil Nanggala Ahmad Hudaiby Galih Kusumah Ahmad Kurniawan Ahmad Kurniawan Ahmad, Yazied Taqiyuddin Ai Sutini Aim Abdulkarim Aim Abdulkarim Aisyah Luthfiana Nabila Ajeng Gayatri Oktorani Putri, Ajeng Gayatri Al Hidayah, Riama Al-Munadi, Fadhil Kholid Alami, Fegiano Wulung Alba Romizal Alba Romizal Alba Alhudawi, Usman Amalia, Muthi Amalia, Muthi Andreian Yusup Andriana, Novik Anesito L Custilas Anif Istianah Anjarwati, Rina Anwar Soleh Purba Arindini Ayu Kisvi Rizkia Aris Riswandi Sanusi Arpannudin, Iqbal Artinah, Fitriah Ascosenda Ika Rizqi Asep Dahliyana Asep Mahpudz Asnimawati, Asnimawati Aswili, Lalu Wahyu Harits Aulia Sholichah Iman Nurchotimah Aulia, Lailatul Awiska Alfata Awiska Alfata Ayu Ariyana Mulyani Ayyun, Rifqa Tsani Qurrota Ayyun, Rifqa Tsani Qurrota Bagja Waluya bagja waluya, bagja Bunyamin Bunyamin Maftuf Bunyamin Maftuf Bunyamin Maftuh Bunyamin Maftuh Bunyamin Maftuh Bunyamin Maftuh Casmana, Asep Rudi Cecep Darmawan Chandra Lesmana Dadang Sundawa Danial AR, Endang Dasim Budimansyah Dasim Budimansyah, Prayoga Bestari, Redi Yamanto, Dasim Budimansyah, Debi Rusmiati Dede Nugraha Pratama Dede Trie Kurniawan Deden Sunmedar Dentiana Rero Deyanggi Bhinekaswathi Dian Muhammad Johan Johor Mulaydi Dina Indriyani Dina Nur Fathina, Dina Nur Disman Disman Disman, Disman Dodoh Siti Saadah Edah Jubaedah Edwin Nurdiansyah, Edwin Eka Asih Febriani Elfrida Ratnawati Elis Setiawati, Elis Elsa Dwi Melyanti, Elsa Dwi Encep Syarief Nurdin Endang Danial, Endang Erlina Wiyanarti Erlina Wiyanarti Erlina Wiyanarti Erwin Susanto Eti Setiawati Fadhillah, Faiq Akmal Faiq Akmal Fadhillah Fani Julia, Fani Farhan, Aries Fariq Mahesa Fariz Fardani Nurbaihaqi Fatimah Syawalia Noptiani fegianowulung@gmail.com Feriandi, Yoga Ardian Galih Dani Septiyan Rahayu Hamsi Mansur Handayani, Hany Hanifah Gunawan, Hanifah Hari Mulyadi, Hari Harlisa, Nalya Puspa Harmawati, Yuni Hasmika, Hasmika Hawa Rani Sukma Helius Sjamsuddin Helius Sjamsuddin Heri Puspito Diyah Setyorini, Heri Puspito Diyah Hermawan, Rachmad Hidayah, Yayuk Hyangsewu, Pandu I Nengah Agus Tripayana I Nengah Agus Tripayana . Ihsan Ihsan Ihsan Iim Siti Masyitoh Inggrida, Jedda Ayu Irfan Taufik Risda Irsyad, Muhammad Habibul Ismarizal, Beni Jovan Abdul Asyraf Kaiman Kaiman Kaiman Kama Abdulhakam Karel Juniardi Karim Suryadi Karim Suryadi Karim Suryadi Karim Suryadi Keppi Sukesi Khafi Maulana Rahman Kiagus Muhammad Laudy Ramdhani Kisriyani, Ammik Kokom Komalasari Kokom Komalasari Kurniati, Pat Kuswanto, Kuswanto Laksono Trisnantoro LELI KURNIAWATI Leni Anggraeni Leni Anggraeni Lesmana, Fanji Lilis Widaningsih Lilis Widaningsih Lilis Widaningsih Lingga Utami Lisda Nurul Romdoni Lusiana Rahmatiani M.F. Husaeni Maftuf, Bunyamin Mahmuda, Afghani Mamat Ruhimat Mamat Ruhimat Mamat Ruhimat, Mamat Margi Wahono Mayenti , Yelvia Septi Medina, Fadita Dwi Mega Tresna Asih, Mega Tresna Mila Noviana Mila Noviana, Mila Minasyan, Sona Mirna Nur Alia Mirna Nur Alia Abdullah Mirna Nur Alia Abdullah Mirna Nur Alya, Mirna Nur Moch. Agung Lukmanul Hakim Mochammad Taufik Ramadhan Zain Moh. 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