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Journal : Management Studies and Business Journal

ANALYSIS OF PATERNALISTIC LEADERSHIP IN IMPROVING COOPERATION BETWEEN STAKEHOLDERS AND COMMUNITY SERVICES IN SOUTH KABAENA DISTRICT Hidayat, Syamsul; Razak, Abdul; Supriaddin, Nofal
Management Studies and Business Journal (PRODUCTIVITY) Vol. 1 No. 10 (2024): Management Studies and Business Journal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/gkhewb49

Abstract

This research aims at paternalistic leadership in improving cooperation between stakeholders and community services in South Kabaena District. The benefit of this study is to find out the application of the theory and additional reference sources for human resource management theory. In addition, this research is expected to be useful as additional knowledge and reference materials as well as considerations for further research. It is hoped that it can provide input and add sources of thought to find out the behavior of paternalistic leadership in South Kabaena District. This study uses a descriptive qualitative method. Data was collected by observation, interview . The subjects of the study are employees of the board of directors or editors-in-chief who are considered to have the intensity of interaction. The results of this study describe the leadership style applied by South Kabaena District, namely the Paternalistic leadership style with three types, including: (1) Benevolent Leadership, (2) Morale Leadership, and (3) Authoritarian Leadership. Meanwhile, the implications of implementing a transformational style include: (1) helping employees outside of their work, (2) providing solutions to every problem that arises, (3) motivating their members to work hard to achieve the company's goals, (4) controlling the work of staff as previously planned, and (5) leaders rewarding outstanding employees by giving them appreciation. The results of the research can be suggested, namely in terms of references that may still be few, so that these limitations and shortcomings can be understood by readers and subsequent researchers to be able to be further researched, and with a wider scope and in a paternalistic leadership style, of course, a leader figure who is able to stimulate the creativity of his subordinates is needed. The low leadership in showing the leader's stance in working as well as the lack of leadership in attracting the attention of subordinates and the inability of the leadership to stimulate their subordinates can cause lethargy in working so this can be addressed by improving the way the leadership communicates with his subordinates.
ANALYSIS OF HUMAN RESOURCE DEVELOPMENT IN SUPPORTING WORKER PRODUCTIVITY OF PT. SULAWESI EARTH MINE (TBB) Jaya, Basmala Septian; Razak, Abdul; Supriaddin, Nofal
Management Studies and Business Journal (PRODUCTIVITY) Vol. 1 No. 10 (2024): Management Studies and Business Journal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/f5t5ap54

Abstract

This study aims to find out and analyze: Human resource development in supporting Productivity at PT. Sulawesi Bumi Mine. The benefits of this study are For the development of science, the results of this research are expected to add information and knowledge about human resource development strategies in supporting worker productivity at PT. Sulawesi Bumi Mine, contribution of ideas and as input material to support the basis of similar and relevant research theories. This study uses a descriptive qualitative method. Data was collected by observation, interview .The results of the study are: (1) Human resource development at PT. Bumi Sulawesi (FFB) Mine with training that is carried out every time there is a new product or program from the company's management, (2) PT. Tambang Bumi Sulawesi (TBS) organizes additional education and refresher education to increase cooperation between workers, and (3) In increasing Work Productivity at PT. Tambang Bumi Sulawesi (FFB) each worker must analyze their work and master their respective job description.
LEADERSHIP COMMUNICATION STRATEGY AT THE ADMINISTRATIVE BUREAU OF THE REGIONAL SECRETARIAT OF SOUTHEAST SULAWESI PROVINCE IN IMPROVING EMPLOYEE PERFORMANCE Safarudin, Safarudin; Razak, Abdul; Kalsum, Ummy
Management Studies and Business Journal (PRODUCTIVITY) Vol. 1 No. 11 (2024): Management Studies and Business Journal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/1n9rhb91

Abstract

This study aims to evaluate and analyze the communication strategy of leaders in the Administrative Bureau of the Regional Secretariat of Southeast Sulawesi Province in improving employee performance. An effective leadership communication strategy is considered crucial in creating a productive and efficient work environment. The methodology used in this study included in-depth interviews with employees at the Adpim Bureau to obtain their views on various aspects of leadership communication, including audience introduction, message drafting, method selection, and use of communication media. The results of the study show that the leaders at the Adpim Bureau of the Provincial Secretariat. South Sulawesi is actively implementing a communication strategy that involves the use of various communication media, such as face-to-face meetings and digital messaging, to ensure the clarity of information. The leadership also emphasized the importance of direct feedback and personal interaction to improve employee understanding and performance. This study identifies that clear and structured communication contributes significantly to improving employee performance, by reducing misunderstandings and facilitating effective task delivery. The conclusion of this study confirms that the communication strategies implemented by leaders greatly affect productivity and work efficiency. This study suggests that further research be conducted to explore leadership communication styles, conflict management strategies, optimization of communication media, support for employee career development, and better performance evaluation practices. This finding is expected to provide guidance for leaders at the Adpim Bureau and similar organizations in designing more effective communication strategies to improve employee performance.
IMPLEMENTATION OF THE INAPORNET SYSTEM  IN IMPROVING SHIP LICENSING SERVICES IN THE UPP MOLAWE OFFICE AREA Byo, Dardi Ode; Aedy, Hasan; Razak, Abdul
Management Studies and Business Journal (PRODUCTIVITY) Vol. 1 No. 11 (2024): Management Studies and Business Journal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/sxsww448

Abstract

The application of digital technology has brought significant changes in improving the efficiency of public services, including the transportation sector. In the ship licensing service, the Inaportnet System at the UPP Molawe Office is expected to facilitate a faster and more efficient administrative process. However, in its implementation, the system faces technical constraints, such as network instability and lack of user understanding, which hinder the achievement of optimal efficiency. This study uses a descriptive qualitative approach with in-depth interviews with three informants who have a direct role in the management and implementation of the Inaportnet System. The results show that although Inaportnet has improved the efficiency of ship licensing services, some challenges such as network constraints and user literacy still need to be overcome to achieve full optimization. The implications of this study emphasize the importance of improving network infrastructure and continuous education for users to support the sustainability of digital services in the transportation sector. 
ANALYSIS OF SERVICE BASED ON EXCELLENT SERVICE IN INCREASING CUSTOMER SATISFACTION AT EVA PERMATA KONAWE UTARA RESTAURANT Rasna, Rasna; Razak, Abdul; Supriaddin, Nofal
Management Studies and Business Journal (PRODUCTIVITY) Vol. 1 No. 11 (2024): Management Studies and Business Journal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/jxqthg78

Abstract

Service quality is a crucial factor in increasing customer satisfaction, especially in the competitive restaurant industry. However, the challenge in maintaining service consistency, especially in the dimensions of reliability and responsiveness, is a problem that is often faced by restaurants, including Eva Permata Restaurant. This research fills the knowledge gap by exploring the implementation of service excellence based on the SERVQUAL dimension (reliability, assurance, tangibles, empathy, and responsiveness) to improve service quality. The qualitative descriptive methodology is used through in-depth interviews, observations, and document reviews with informants that include managers, employees, and regular customers. The results of the study show success in the dimensions of assurance, tangibles, and empathy, while the dimensions of reliability and responsiveness require improvement, especially in operational management during crowded conditions. This research makes a theoretical contribution to the SERVQUAL literature in the restaurant industry and offers practical solutions in the form of strengthening SOPs, competency-based training, and the use of technology. By strengthening areas that need attention, this research can be a strategic reference to improve customer satisfaction holistically in the restaurant sector.
Co-Authors -, Vauzia - -, Yulkifli - Abbas, Bakhtiar Abdul Hakim Abdurrahman, Rohman Abidah, Abidah Abod Syahputra, Fiqih Lukman Adam, Pasrum Adib Alfalah Adnin, Chaeriah Adrianto, Adrianto Aedy, Hasan Afriadi, Roni Afrilisia, Lora Ahmad Maulana Syafi'i Ahmad Tanzeh Ainal Mardhiah Aiyuda, Nurul Albania, Putri Rosyidatul Alfandi, Juru Alqaramah, Rachel Alya, Alya Fariani Ami Nurhayati, Ami Aminuyati Amna Rambey, Mustafid Anak Agung Gede Sugianthara Anak Agung Istri Sri Wiadnyani Andara, Darojatun Andriyani, Sy. Silvia Anggraini, Indah Anisa, Ayu Anita, Fenny Anni Faridah Annisa, Silvy Ansar Ansar Apriani Sijabat Apriliani, Rini Trisda Apriyanto, Mulono Arafah, Auliani Ardianti, Riska Arif Hidayat Arifin Arifin Arisanti, Dewi Aryani, T. Fetty Asraf, Asraf Asri, Haqan Hari Aswin, Zeus Marullah Atharia Maulina, Fadila Aulia Afza, Aulia Auzar, Auzar Azhar M. Nur Azhar, Aulia Azis Azis, Azis Azwar Ananda Azwir Anhar Azzahra, Nabila Azzahra Bardan, Aiyub Barus, Elvi Yana Binti Maunah Br.Manurung, Agnes Byo, Dardi Ode Cania Dewi, Rahmawitra Cendrawardani, Debby Ismi Charlina, Charlina Cole Deswanda, Andri Dashwood, Anna Maria Defriani Dwiyanti, Defriani Despitri, Era Dewa, Muhammad Jufri Dewi, Dewi Fortuna Khairil Diliarosa, Skunda Dini Restia, Novi Djatayu, Mentari Anggun Dwi Hilda Putri Dwijayanti, Endah Efriliani, Efriliani Elmustian Elmustian Rahman Elmustian, Elmustian Elsa Yuniarti Emayulia Sastria Eni Kamal Eri Barlian Estaurina, Nora Fachry Abda El Rahman fajri, akmal FAJRINA, SUCI Fardilla, Midratul Faris Budiman Annas, Faris Budiman Ferdyan, Rhavy Ferry Kurniawan, Ferry Fery Kurniawan Festiyed Festiyed, F Fevria, Resti Fitra Arya Dwi Nugraha Fitri Arsih Fitriyani, Dini Gapri, Laode Gus Permata Sari, Indri H. Nursal Hakim, H. Nursal Halim, Hamzah Hamzah, Hilda Handayani, Dewi Adha Handayuni, Linda Harliany, Anita Hary Sanjaya Hasanah, Hijratul Heffi Alberida Helsa Rahmatika Hendra Lardiman Heri Suprapto Herman, Riyad Atmaja Hernaya, Nita Herni Oktavia Ningsih, Herni Oktavia HERU PRANOTO Hestukoro, Soni Hidayatullah, Roby I Gusti Bagus Wiksuana Ibnu Hajar Ilyas, Anshori Indah Susilowati Indang Dewata Indriana Rahmawati Irdawati Irdawati Irwan Irwan Ishaq Ishaq Istigfarini, Hafida Jafar, Kamaruddin Jamhur Jamika, Fadel Ikrar Jaya, Basmala Septian Jefri Kurniawan, Jefri Kalsum, Ummy Karim, La Ode Muhammad Kasmita, Windy Kautsar Eka Wardhana Kencanawati, Indah Kenepri Khairati, Ikmanisa Khairul Saleh Kurnia, Tiara Paramita Kurniati, Dira Kusumawati, Sarah Laksono Trisnantoro Lasmana, Oria Latif, Zalik Muhammad Leonie, Natasha Lesdinarty, Trisintya lestari, Yulita Puji Lia Angela Lidya Octaviani, Tri Lince Meriko Lisapaly, David C.E Lufri Lufri Lufri, L M. Nur Mustafa Majid, Rahmat Mangatur Sinaga Marten, Threo Wanda Maulida, Siti Megawati - Meilia, Dessy Meiliani, Vieny Meivinia, Alifda Putri Melinda, Yola Melta, Defrian Mhd Ridha Miftah Idris, Miftah Mikra, Dini Pebrianti Minda Azhar Mohd. Al Hajri, Maryam Said Monhartini, Monhartini Moralita Chatri Muawanah Muawanah Muh Nur Muh Sutri Mansyah Muhamad Sholichin Muhammad Arif Muhammad Fajri muhammad rizky, muhammad Muhammad Said Husin Muharram, Andi Sahid Azizan Muhyiatul Fadilah Mulyadi, Dwi Zulkifar Munirohwati, Munirohwati Mutaqqin, Zainul Muttaqien, Muhammad Ridho Muttaqin, Muhammad Ridho Nabila, Annisa Fara Naibaho, Penteris Rumissar P Nasiah, Siti Nasikhin, Nasikhin Naswar, Naswar Nayak, Krishnananda Nigrum, Widian Nisrinah, Nisrinah Nur Rifdah, Khonsaullabibah Maisun Nur, Muh. Nurcahyo, Edy Nurdiana, Izzah Nurhasnah Nurhasnah, N Nursal Hakim, Nursal Nurwati Nurwati Oktari , Fadhilla Oktaviani, Mutia Ovalia Pradila, Andini Padmakumar, R. Pangesti, Dinda Tri Patoni, Achmad Prarikeslan , Widya Pratama, Sandi Fransisco Prihartini, Ni Luh Wayan Widhi Prima Aswirna Priyanka, Antony Purnama Wirawan Putra, Muhammad Andri Purnama Putri Oktavia Putri, Amelia Dwi Putri, Fanesha Panca Putri, Resti Hidayati Putri, Rika Putri, Santi Diana Putriwati, Linda Raharini, Hasmy Rahmadani Siregar, Dewi Rahmadi Rahmadi Rahmah , Wahyuni Rahmah, Wahyuni Rahman, Wahyu Rahmatia Rahmatia, Rahmatia Rahmi, Fitri Olvia Ramadhan Sumarmin Ramadhan, Diva Ramadhani, Dwi Tasya Ramayani, Mia Rasna, Rasna Rasyid, Nur Qadri Resky Iskandar, Adita Ayu Ridha , Mhd. Rika Widawati, Rika RINA M.Si WIDIANA S.Si Rivai, Afrian Riyadi Riyadi Riza, Marwati Rohadatul Aisya, Dini Roza, Media Rumainur, Rumainur Ruslan Ruslan S, Rayhanna Fadillah Sabilalo, Mahmudin A. Sabrina, Dinda Sabur, Laode Muhammad Safarudin Safarudin, Safarudin Sagurung, Mariance Dartiani Saiful, Muh. Salman, Aulia Salsabila, Ilham Sania, Hani Santosa, Tomi Apra Saragi, Jandri Fan HT Sari, Andi Rima Febrina Sari, Devy Mayang Sari, Indri Gus Permata sari, Mutia Sari, Padia Nadila Sari, Rina Juniandini Sari, Suci Pebrian Satria, Rijal Sefina, Nadia Sembiring, Rinawati Sepriyani, Eria Marina Septyanti, Elvrin Shetty, K Ranjan Shinta, Mardha Sholichin, Muhamad Siagian, Gunaria Siregar, Dewi Rahmadani Siti Hamidah Skunda Diliarosta Sofa Muthohar Sofianora, Aulia Solihah Titin Sumanti, Solihah Titin Sri Mutiar, Sri Sri Utaminingsih Stuti, Diana Suciati, Ika Sudirman, Abu Nida Sugeng Riyanto Suhartono, Rizki Mustika Sulaksmana, Wayan Sulman, Gina Supriaddin, Nofal Supriadin, Nofal Susanti, Dian Indah Sy, Asmalinda Syafrial Syafrial Syafrijon syah, nurhasyan Syahminan Syahminan Syahputra, Fiqih Lukman Abid Syahrastani, Syahrastani Syamsir Syamsir Syamsuddin Muchtar SYAMSUL HIDAYAT Syamsurizal Syihabuddin Syihabuddin Syukri Akub Tambunan, Rince Tarigan, Liwat Tazri, Mufidah Insani Tia Khairani , Rahayu Toni Toni, Toni Toyibah, Umi Tri Atmojo Kusmayadi Ulfa Hidayah, Maulida Valfa, Yogi Valofi, Nagra Aulia Vauzia, Vauzia Verina, Fira Violita Vismania S. Damaianti, Vismania S. wahyuni wahyuni Wardah Hayati, Wardah Wardhana, Kausar Eka Welsi Damayanti Widiyaningrum, Irene Widya Bitari Fitriyana, Widya Bitari Widya Prarikeslan Winarti, Astuti Winiasri, Linda Wiyanto, Heri Wu, Lydia Fang Wulandari, Andi Sri Rezky Wulansari, Kurnia Yatim, Muhammad Yerimadesi Yerimadesi Yesmoneca, Wetri Yohandri Bow Yosinta, Yosinta Yuana, Indira Yulkifli Yulkifli Yuni Ahda Yunus, Asraf Yusneli Zaenab, Nurul Zahari. P, Engla Mutiara Zaidan Rizki Zalni, Tita Yunia Zikra Zikra Zudin, Zudin Zulhafizh Zulhelmi, Zulhelmi Zulyusri Zulyusri