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All Journal Dinamika Pendidikan EKONOMIS : Journal of Economics and Business YUME : Journal of Management Jurnal Ilmiah Ecosystem Jurnal Review Pendidikan dan Pengajaran (JRPP) Social, Humanities, and Educational Studies (SHEs): Conference Series Mudir : Jurnal Manajemen Pendidikan Jurnal Ilmiah Edunomika (JIE) Jurnal Informasi dan Teknologi PINISI Discretion Review Journal of Applied Science, Engineering, Technology, and Education Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Aktiva : Riset Akutansi dan Keuangan Mattawang: Jurnal Pengabdian Masyarakat Quantitative Economics and Management Studies Jurnal Dedikasi Pinisi Business Administration Review International Journal of Health, Economics, and Social Sciences (IJHESS) Panrannuangku Jurnal Pengabdian Masyarakat EduLine: Journal of Education and Learning Innovation Daengku: Journal of Humanities and Social Sciences Innovation Journal of Applied Business, Taxation and Economics Reseach Jurnal Ilmiah Pengabdian dan Inovasi Jurnal Inovasi Pengabdian dan Pemberdayaan Masyarakat Jurnal Multidisiplin West Science Journal of Economic Education and Entrepreneurship Studies IPTEK: Jurnal Hasil Pengabdian kepada Masyarakat Bata Ilyas Journal of Accounting Journal of Economics, Entrepreneurship, Management Business and Accounting Teknovokasi : Jurnal Pengabdian Masyarakat Jurnal Pendidikan Terapan Vokatek : Jurnal Pengabdian Masyarakat Indonesian Journal of Education (INJOE) Jurnal Ekonomi dan Bisnis Jurnal Kemitraan Responsif untuk Aksi Inovatif dan Pengabdian Masyarakat Indonesian Journal of Enterprise Architecture West Science Social and Humanities Studies Prosiding Seminar Nasional Dies Natalis Universitas Negeri Makassar NETIZEN: JOURNAL OF SOCIETY AND BUSSINESS Jurnal MediaTIK Media Elektrik Malaqbiq : Jurnal Pengabdian kepada Masyarakat. Jurnal Sipakatau Journal of Vocational, Informatics and Computer Education Journal of Applied Artificial Intelligence in Education Fundamental and Applied Management Journal Journal of Economic Education and Entrepreneurship Studies Indonesian Journal of Business and Entrepreneurship Research Pinisi Journal of Entrepreneurship Review Indonesian Journal of Enterprise Architecture
Andika Isma
Universitas Negeri Makassar
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Physics Public Health Social Sciences Veterinary Other

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How Do Entrepreneurship Education, Innovation, and Subjective Norms Influence Entrepreneurial Interest Through Self-Confidence Among University Students? Isma, Andika; Diarra, Salim
Pinisi Journal of Entrepreneurship Review Vol. 3 No. 1 (2025): Pinisi Journal of Entrepreneurship Review
Publisher : Universitas Negeri Makassar

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Abstract

In today’s complex global environment, entrepreneurship plays a crucial role in driving economic growth and creating job opportunities. Recent trends show that young generation, particularly university students, hold significant potential to become future entrepreneurs. However, in Indonesia, the level of entrepreneurial interest among students remains relatively low compared to that in developed countries. This highlights the urgency to develop a supportive entrepreneurial ecosystem, especially within higher education. This study aims to investigate the direct and indirect effects of entrepreneurship education, innovation, and subjective norms on entrepreneurial interest, with self-confidence as a mediating variable. A quantitative explanatory approach was used, involving 103 students selected through proportional random sampling from a public university. Data was collected via an online structured questionnaire and analyzed using path analysis techniques. The results indicate that entrepreneurship education, innovation, and subjective norms significantly influence entrepreneurial interest both directly and indirectly through self-confidence. Self-confidence also demonstrates a significant mediating role, enhancing the pathway from psychological and contextual factors to entrepreneurial interest. These findings provide actionable insights for educators and policymakers to design more comprehensive entrepreneurship programs that foster innovation and psychological readiness. Encouraging self-confidence among students could be a key strategy to bridge the gap between entrepreneurial potential and interest in higher education.
Prioritizing Service Quality Levers in a Business Hotel: Empirical Evidence from SERVQUAL Dewantara, Hajar; Isma, Andika; Raharimalala, Soussou
Fundamental and Applied Management Journal Vol. 3 No. 1 (2025): Fundamental and Applied Management Journal
Publisher : Global Research Collaboration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66314/famj.v3i1.462

Abstract

This study investigates whether the SERVQUAL dimensions tangibles, reliability, responsiveness, assurance, and empathy—explain customer satisfaction in an independent full-service hotel and identifies the most influential levers. A cross-sectional survey of 100 staying guests recruited via accidental (intercept) sampling was administered using validated Likert-scale items. Construct validity and reliability were established prior to hypothesis testing. Multiple regression with standardized coefficients was employed to estimate the partial effects of each dimension and to assess their relative importance. Results indicate that all dimensions exhibit positive associations with satisfaction; empathy emerges as the strongest predictor, followed by assurance, reliability, and responsiveness, while tangibles show the weakest effect. These findings highlight the primacy of human-contact factors—attentiveness, credibility, and individualized care in shaping satisfaction within hospitality settings, while signaling improvement opportunities in physical cues and facilities. Managerially, the hotel should sustain strengths in empathy and assurance (e.g., staff sensitivity, clear guarantees, consistent fulfillment of promises) and systematically uplift tangibles through visible quality cues, facility upkeep, and amenity standards. The study contributes firm-level evidence to the hospitality literature by clarifying the relative weights of SERVQUAL dimensions for satisfaction and by underscoring that people-centric capabilities remain decisive even when tangible attributes lag.
Stepping Toward Business Excellence: Building an Integrated and Efficient Enterprise Architecture System Azisah Alisyahbana, Andi Naila Quin; Azis, Fajriani; Fardhani, Muhammad Faris; Rauf, Muhammad Ikhwan; Isma, Andika
Indonesian Journal of Enterprise Architecture Vol. 1 No. 1 (2023): Indonesian Journal of Enterprise Architecture
Publisher : Global Research and Collaboration

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Abstract

In today's digital era, businesses face increasingly complex challenges. To achieve business excellence, organizations need to build integrated and efficient systems. Enterprise architecture (EA) is a comprehensive approach to designing and managing information technology and business structures in organizations. This journal aims to investigate the importance of building an integrated and efficient EA in achieving business excellence. We use a research methodology approach to analyze case studies and results related to EA implementation in several organizations. Our findings show that an integrated and efficient EA can provide benefits such as improved operational efficiency, cost savings, increased flexibility, and better decision-making. In this journal, we describe the methods used in building EAs, the results of EA implementation in organizations, and a discussion of the implications and resulting benefits. We conclude that building an integrated and efficient EA is an important step for organizations that want to achieve business excellence. An integrated and efficient EA in achieving business excellence. An integrated EA involves a comprehensive planning and design process, integration of systems and applications, effective data and information management, and necessary organizational changes. An integrated and efficient EA implementation can provide a number of benefits to an organization, including improved operational efficiency, reduced costs, increased visibility and accessibility of information, and better decision-making. However, the challenges and complexities associated with EA implementation need to be addressed through a holistic approach, stakeholder engagement, effective communication, and proactive change management.
Implementation of Zachman Framework in Planning Enterprise Architecture at PT Karya Niaga Abadi (J&T) Hasdiansa, Ilma Wulansari; Isma, Andika; Mubin, Muh. Ibnu; Kahfi, Ashabul; Zuhdi, Muhammad
Indonesian Journal of Enterprise Architecture Vol. 1 No. 1 (2023): Indonesian Journal of Enterprise Architecture
Publisher : Global Research and Collaboration

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Abstract

J&T Express Indonesia is present as a shipping service company in the form of documents and packaging / goods. By relying on the IT system in their services, they get a lot of benefits from the service and the quality of the goods/goods. In this research method using the type of research is descriptive research with data collection methods in the form of interviews and interview techniques conducted by researchers to respondents who use J&T Express services to obtain information about enterprise architecture in the J&T Express company. The technique used in collecting data is by conducting interviews with respondents who use J&T Express services and also making observations at the J&T Express company. The next step is to design Enterprise Architecture using the Zachman Framework method. The results showed that the 4 frameworks in the Zachman Framework, namely scope, business model, system model, and technology model can improve the performance and efficiency of the company in planning, implementing, and maintaining information systems used in company operations.
Implementation of Enterprise Architecture Zachman Framework at PT. Shopee Internasional Indonesia (Shopee Application) Aslam, Annisa Paramaswary; Rahayu, Widuri; Isma, Andika
Indonesian Journal of Enterprise Architecture Vol. 1 No. 1 (2023): Indonesian Journal of Enterprise Architecture
Publisher : Global Research and Collaboration

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Abstract

The development of information technology and increasingly fierce competition in business life requires companies to have a strong and efficient information architecture to optimize their business. The framework that can be used to develop information architecture is the Zachman Framework. The purpose of this research is to examine the implementation of the Zachman Framework in the context of developing information architecture at Shopee. The results showed that the Zachman Framework provides a comprehensive framework for the development of Shopee's information architecture. Elements of the Zachman Framework such as perspectives (who, what, when, where, why, how), objects (data, activities, networks, people, time, motivation), and usage can be used to describe and organize various aspects of an enterprise's information architecture. The implementation of the Zachman Framework helps Shopee design, analyze, and design information systems that suit the company's business needs and strategies.
Enterprise Architecture Design Using TOGAF ADM at Apotek Kimia Farma Abu, Ilham; Azizah , Nurul; Isma, Andika
Indonesian Journal of Enterprise Architecture Vol. 1 No. 1 (2023): Indonesian Journal of Enterprise Architecture
Publisher : Global Research and Collaboration

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Abstract

Information technology is developing quite rapidly and has a significant impact in various aspects of business, including in the pharmaceutical industry. This research aims to design enterprise architecture at Apotek Kimia Farma. The method used in this research is TOGAF ADM (The Open Group Architecture Framework Architecture Development Method), which consists of several phases, namely preliminary phase, architecture vision, business architecture, information system architecture, technology architecture, opportunities and solutions, and migration planning. This research will produce a blueprint of enterprise architecture design that is in accordance with the needs and objectives of the Apotek Kimia Farma. This blueprint includes structured guidance on architecture components such as business architecture, information system architecture, and technology architecture. By having this blueprint, Apotek Kimia Farma can have clear guidelines in optimizing the use of information technology, increasing operational efficiency, and strengthening its competitive advantage in the pharmaceutical industry. The results of this research are expected to provide significant benefits to Apotek Kimia Farma and the pharmaceutical industry in general. A structured and integrated enterprise architecture design will help Apotek Kimia Farma in facing technological challenges and increasingly fierce competition.
Enterprise Architecture Planning Design Using Zachman Framework on TIX.ID Application Aswar , Nurul Fadilah; Purnama Alam, Andi Rifqah; Isma, Andika; Irwan Balo, Maulana Rumi
Indonesian Journal of Enterprise Architecture Vol. 1 No. 1 (2023): Indonesian Journal of Enterprise Architecture
Publisher : Global Research and Collaboration

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Abstract

The process of implementing the Zachman framework in a company is a strategy for developing and managing the company. Start-up companies like TIX.ID also apply this strategy to analyze and organize. The process of identifying using the zachman framework implementation in the application company TIX.ID, which is a service company, provides a real space for companies to be able to assess the right strategy for developing corporate architecture related to important matters concerning the running of the company. This implementation makes it easy for companies to make the right utilization of resources and decision-making processes for efficiency and effectiveness in the digital services industry. Not only for companies, the benefits of implementing the Zachman framework can be felt directly by users who feel the success of the application in providing comfort for the services provided.
Implementation of Zachman Framework to Support Business Activities and Performance Aswar, Nurul Fadilah; Hasdiansa, Ilma Wulansari; Isma, Andika; Rahman, Faslul; Kholiq M, Muh. Yusuf
Indonesian Journal of Enterprise Architecture Vol. 1 No. 2 (2024): Indonesian Journal of Enterprise Architecture
Publisher : Global Research and Collaboration

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Abstract

PT Suzuki Indomobil Motor (SIM) is a foreign investment company engaged in the business of Component Industry and Assembly of two-wheeled SUZUKI Brand motor vehicles (Motorcycles) and four wheels (Cars) which strives to provide solutions to the needs of transportation for the community by providing the principle of Total Solution, namely by providing the best service to consumers by combining synergies between technology and information systems. Building integrated systems within the company requires very careful and planned planning in order to pay attention to all stakeholders in the company. Planning the entire system including all aspects of the organization and business is what is known as Enterprise Architecture (EA). EA is used to analyze, integrate, and document the architecture in the enterprise. The increasingly effective and efficient utilization of IS and IT supports business activities, achieving One of the frameworks that addresses issues in the development of information systems in the company from various points of view is the Zachman Framework. Increasingly effective and efficient use of information systems (IS) and information technology (IT) that support business activities to achieve organizational goals and services for stakeholders. This goal is expected to be achieved optimally if there is synergy between the SI and IT strategies and the IT strategy.
Enhancing ERP Performance and Business Efficiency Through TOGAF Implementation Isma, Andika; Azisah Alisyahbana, Andi Naila Quin
Indonesian Journal of Enterprise Architecture Vol. 2 No. 1 (2024): Indonesian Journal of Enterprise Architecture
Publisher : Global Research and Collaboration

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Abstract

This article discusses how TOGAF (The Open Group Architecture Framework) is applied to Gojek's corporate information system with the aim of increasing business efficiency and information system performance. In the growing digital era, information systems are very important for business. TOGAF helps companies develop, plan, implement, and properly manage their architecture. In this article, the basic concepts of TOGAF are explained, as well as how Gojek companies can implement them. This study used a qualitative method by conducting interviews with Gojek and Enterprise Resource Planning (ERP) employees. In addition, the results and discussion of the GAP analysis conducted on Gojek's business architecture, data architecture, and enterprise application architecture are discussed in this article. TOGAF is expected to improve the performance of Gojek's information system. This article provides an overview of the topics to be covered and summarizes the contents of the article.
Enterprise Architecture Implementation for Regional Tax Information Systems Using the Zachman Framework Isma, Andika; Dewantara, Hajar; Diarra, Salim
Indonesian Journal of Enterprise Architecture Vol. 2 No. 2 (2025): Indonesian Journal of Enterprise Architecture
Publisher : Global Research and Collaboration

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Abstract

An effective and efficient information system in managing regional taxes is the key to increasing transparency, efficiency and service to taxpayers. In this context, this study aims to identify relevant perspectives in local tax management and analyze the appropriate use of technology to develop an effective information system. This study uses the Zachman Framework approach. The results show that the use of technologies such as databases, cloud computing, web-based applications, and system integration has the potential to increase efficiency and transparency in local tax management. However, it must be acknowledged that the implementation of this technology also has challenges such as implementation costs and the need for adequate technical expertise. In terms of development prospects, the use of appropriate information and technology systems can improve efficiency, transparency, and service in local tax management. However, further research and development is needed to overcome the challenges and maximize the potential that exists. This research provides valuable insights about the development of local tax information systems and the appropriate use of technology. The implication is increasing the efficiency of local tax management and better service to taxpayers. Overall, this research makes an important contribution to the development of local tax information systems and the use of technology in a wider context.
Co-Authors A. Nurul Uswatun Hasanah abu, ilham Achmad Zahruddin Adhelia Dwi Rismawani Risal Adi Isma Adio, Matthew Olufemi Adistia, Ainun Zahra Adit Mohammad Aziz Aditya Alamsyah Syarif Adrie Oktavio Agus Hermawan Agus Syam Ahmad Faris Al Faruq Ahmad Luthfi Ahmad Shofi Mubarok Ahmar, Ansari Saleh Ainun Fadillah Agus Ainun Zahra Adistia Akbar Akbar Akbar, Muh. Akhmad Affandi Akhmad Affandi Akhmad Ramli Akmal Hidayat Akmal Hidayat Alam, Andi Rifqah Purnama Aldy Kurniawan Muhlis Aldy Kurniawan Muhlis Alfira Alisyahbana, Andi Naila Quin Azisah Alisyahbana, Andi Naila Quin Azsisah Alyah Rahayu Aminuyati Amiruddin Ananta Tri Mahardika Andi Ahmad Jalal Syamsir Andi Anggi Kemalasari Andi Anggi Kemalasari Andi Fauziah Yahya Andi Hidayatullah Andi Mulyadi Radjab Andi Naila Quin Azisah Aliasyahbana Andi Naila Quin Azisah Alisyahbana Andi Nailah Quin Azisah Alisyahbana Andi Shelma Putri Azzahra Andri Ardhiyansyah Anhar Januar Malik Annajmi Rauf Annisa D, Nurul Fathiah Annisa Nabilah Hasan Aprilianti Nirmala S Araz, Rezty Amalia Ardiansyah Ardiansyah Ardiansyah Ari Purwanti Arief Zikry Arif Setiawan Syam Arif Setiawan Syam Aris Baharuddin Arnelin Anggraini Arya Putra Abshari Ashabul Kahfi Ashabul Kahfi, Ashabul Asham Bin Jamaluddin Asis Nojeng Aslam, Annisa Paramaswary Asmayanti Asri Ismail Asriadi Asriadi Asriadi Asriadi Asriayani Asriayani Asriayani Aswar , Nurul Fadilah Atirah Awalia, Andi Dio Nurul Awaliah Fitri Nur Ananda Ayu Hasra Nurfaiza Azis, Fajriani Azisah Alisyahbana, Andi Naila Quin Azisah Alisyahbana, Andi Nailah Quin Azizah , Nurul Azzahra, Andi Shelma Putri Bakri, Asri Ady Bakry Bakry Bakry Balo, Maulana Rumi Irwan Baso, Fadhlirrahman Basri Bado, Basri Betania Kartika Muflih Betania Kartika Muflih Dary Mochamad Rifqie Della Fadhilatunisa Devi Miftahul Jannah Dewi Fatmarani Surianto Dian Arishandy Imansyah Dian Arishandy Imansyah Diarra, Salim Dimas Prayoga Dindin Abidin Dito Anurogo Dzakiyyah Alfaaizah Eka Adnan Agung Eliagus Telaumbanua Eliana Eliana Elma Nurjannah Eri Mardiani Ernawati Ab Erwin Erwin Eva Yuniarti Utami Eva Yuniarti Utami Fachry Abda El Rahman Fajriani Azis Fajriani Azis Farah Ivana Fardan, Muhammad Fardhani, Muhammad Faris Faruq, Ahmad Faris Al Fasiha Fasiha Fasiha Faslul Rahman Fathiah Fatimah Nur Arifah Fatimah Zahra Fatma Sarie Fatma Sarie Fatmawati, Fatmawati Fauziah Rahmasari Fiskia Rera Baharuddin Fitra Ramadani Fitrianti, Retno Hajar Dewantara Hajar Dewantara Halek Mu'min Haliana Halim Halim, Nur Hamdan, Muhammad Nurfaizy Hapsari Widayani Hartono Hartono Hartono Hasbiah, Sitti Hasisa Haruna Hasisa Haruna Hasyim, Sitti Hajerah Hermaliah Hasanah Putri Herni Ramayanti Hidayat M., Wahyu Ibrahim Al khalil Ibrani, Juan Veron ilham abu Ilham Abu Ilma Wulansari Hasdiansa Imansyah, Dian Arishandy Ina Septiani Inanna Indah Merakati Indah Wati Indra Kesuma Intan Aulia Intan Novia Astuti Irfan, A. Muh. Irwan Balo, Maulana Rumi Irwan Suryadi Irwandi Irwandi Sihombing Isma, Ardian Isma, Aswan Iwan Harsono Jannah, Devi Miftahul Jasruddin Daud Malago Jatmiko Wahyu Nugroho Joshua Juan Veron Ibrani Juan Veron Ibrani Judijanto, Loso Juharman, Muh. Kemalasari, Andi Anggi Kholiq M, Muh. Yusuf Khusnul Khatimah Kushariyadi Kushariyadi Kushariyadi Kushariyadi Loso Judijanto M. Gilang Ramadhan M. Ilham Nur M. Miftach Fakhri M. Yusri Mahmudatus Sholihah Maizul Rahmizal Marhawati Maryam Salampessy Maulana Rumi Irwan Balo Melati Suci Merung, Arteurt Yoseph Mihrab Afnanda Monika Sutarsa Mu'min, Halek Mubarak, Muh Fadel Mubin, Muh. Ibnu Muflih, Betania Kertika Muh Juharman Muh Taufik Muh Yahya Muh. Abi Faturohman Muh. Ibnu Mubin Muh. Juharman Muh. Yahya Muh. Yahya Muh. Yahya Muh. Yusuf K Muh. Yusuf Kholiq M Muhadjir Suni Muhajir, Muhammad Nur Alam Muhammad Alif Leo Muhammad Bitrayoga Muhammad Fajar B Muhammad Fardan Muhammad Faris Fardhani Muhammad Fikri Aqil Muhammad Ikhwan Rauf Muhammad Jufri Muhammad Jufri Muhammad Jufri Muhammad Muhammad Muhammad Nurfaizy Hamdan Muhammad Nurfaizy Hamdan Muhammad Rahmattullah Muhammad Rakib Muhammad Rakib Muhammad Rakib Muhammad Rakib Muhammad Satrio Mubaraq Muhammad Zuhdi Muhammad Zuhdi Mutmainnah Nasrullah Nasrullah Nasrullah Nirmala S., Aprilianti Novia Fitri Ramadani Novita Sari Novita Sari Nur Andini Sudirman Nur Astaman Putra Nur Farah Fajriaty Muchlis Nur Halim Nur Halim Nur Yahya Akhmad Nurafni Oktaviyah Nurdin Nurdin Nurdin Nurhayani nurhayani Nurhayani Nurhayani Nurikhlas Noerpa Gunawan Nuril Huda Nurlaila Syarfiah Asfo Nurlaila Syarfiah Asfo Nurrahmah Agusnaya Nurul Afiqah Annas Nurul Aulia Mentari NURUL AZIZAH NURUL AZIZAH Nurul Azizah Nurul Fadhilah Nurul Fadilah Aswar Nurul Husna Nurul Husna Nurul Mufida Nurzabrina Anugrani Oky Nur Pratiwi Johansyah Pada, Andi Tenri Paramita, A. Jamiati Pasomba, Alfian Poerwanto, Bobby Prameswari, Gusti Ayu Sri Adinda Pramudya Asoka Syukur Putri Nirmala Putri Nirmala Raden Mohamad Herdian Bhakti Radha Hasda Halfis Raharimalala, Soussou Rahayu, Alyah Rahayu, Widuri Rahman, Faslul Rahmat Hidayat Rahmatullah Ramadani, Fitra Rasbi, Muh. Ratna Dewi Rauf, Annajmi Rauf, Muhammad Ikhwan Regina Rendy. C. E. Pesiwarissa Ririn Mardhani Syakur Riska Aisyah Nurjanna Rizka Aisyah Nurjannah Roinah Roinah Rosidah Rosidah Rosidah Rosidah Rosidah Rudi Kurniawan Rudi Kurniawan Rusni Andriani Ryketeng, Masdar Salim Diarra Salim Diarra Salim Diarra Setialaksana, Wirawan - Sigit Sahalik Rahman Sigit Sahalik Rahman Siryayasa, I Nyoman Sisca Cletus Lamatokan Sisca Mediyanti Siska Yulia Defitri Siti Nuridah Sitti Hajerah Hasyim Sitti Hajerah Hasyim Sitti Hajerah Hasyim Sitti Hasbiah Slamet Riyadi Sofyan, Iradat Rayhan Soni Suardi Soussou Raharimalala Soussou Raharimalala Soussou Raharimalala Soussou Raharimalala Sri Undai Nurbayani Sri Yuniarti Sucipto, Kiki Resky Ramdhani Sudarmanto, Eko SUHARTO Suharto Sulfa Inriani Sumarsih . . Sumiati Tahir Suryadi, Irwan Syafrida Damanik Syam, Agus Syamril, Syamril Syamsul Bahri Syarief, Rahmat Ummul Khaerani Utami, Eva Yuniarti Widuri Rahayu Windarsari, Wiwin Riski Windasari, Wiwin Riski Wiwin Riski Windarsari Yasrul Yayuk Chayatun Machsunah Yulia Novita Yunita Alfira Liadi Zulham Zulham Zulkifli Zulkifli Zulkifli Zulkifli