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Journal : Efficient: Indonesian Journal of Development Economics

Assessing Public Service Level: Evidence from Ngawi Regency In 2024 Cahyadin, Malik; Mafruhah, Izza; Ismoyowati, Dewi; Hasana, Nurul; Istiqomah, Nurul
Efficient: Indonesian Journal of Development Economics Vol. 8 No. 1 (2025)
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/dx9dpj39

Abstract

Public service measurement constitutes a follow-up to the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017, serving as a metric for evaluating public performance and the governance thereof. The present study employs a multifaceted approach to assess the quality of public services in Ngawi Regency during the year 2024, utilising a combination of index and analytic hierarchy process methodologies. The respondent was set using purposive sampling method covers 500 individuals and 13 local apparatuses of Ngawi Regency. The findings reveal that the indexes of public service in public service malls at the regency and sub-district levels were 83.33 and 82.59 respectively. The priority factor values that constitute public service in sequence are as follows: reliability (0.206), tangibility (0.179), empathy (0.165), assurance (0.154), responsiveness (0.152), and general (0.144). Consequently, the Ngawi Regency Government can leverage online services to enhance public services and prioritise the factors contributing to the public service index.
Co-Authors ., Damanhuri A Haris Abdul Haris Fatgehipon, Abdul Haris Abdul Kadir Adi Darmawan, Muhammad Adiyono Agur, Stefanus Agustin, Eka Herliana Agustin, Fadia Rizky ahmad yani Aisyah Hadi Ramadani Aisyah, Khairina Akbar, Leon Aldilameta, Sonia Alkolid, Yudam Amanah, Mar’atus Sholihatul Amanina, Syahidah Asma Anas Kiki Anugrah Andi Kurniawan Anggawirya, Arin Mantara Anggraeni, Listy Anik Enikmawati Anis Prabowo, Anis Annisa, Salsa Fitri Apriyanti, Rina Ardian Arief Ari Sentana, Anak Agung Bagus Arif, Hikam Arifin Noor Sugiharto Arizona, Aldrian Armiyanto, Eko Arsad, Sulastri Artamevia, Aliffira Ary Setyawan Arya Dani, Setyawan Asadillah, Dave Maulana Asep Yudha Wirajaya Asjad, Syahria Ulayya Astuti - astutik, widya Aurelia, Jennifer Azzahra, Fayi Faizah Bachtiar, Ryko Muhammad Bedi, Fisman Budi Haryanto Burhan, Muhammad Rahmatul Cantikasari, Selvia Chairani, Deswita Putri Chrisderry, Chrisderry Damayanti, Refiana Eka Asita Darojat, Muhammad Decky Rochmanto, Decky Dewi , Yoriska Diva Meilani Dewi Ismoyowati Dewi Ismoyowati, Dewi Dewi, Nina Nurmalia Dewi, Siska Dian Agustina Purwanto Wakerkwa Disemadi, Hari Sutra DURROH HUMAIROH Dwi Raharjo Elindra Yetti Elisabeth, Damarsari Ratnasahara Engelica, Heni Evi Gravitiani, Evi Evy Latifah Fajriah, Shofiatul Fajriyanti, Aura Putri Fakhruddin Fakhruddin Fatima, Indri Nur Fatmawati Fatmawati Fatmawati, Aprilia Floriani, Rosalia Giovani, Evelin Gunawan, Rina Hafni, Musthafa Riza Handayani, Sri Hapidin, Hapidin Hapsari, Sandra Kartika Haris Rosdianto, Haris Hariyadi, Hanif Hasana, Nurul Heni Purwaningsih Herdiansyah Hesti Widi Astuti Hidayatullah, Muhammad Firman Hijril Ismail, Hijril Humaya, Siti Ifa aristia sandra Ighfariyah, Laila Nailil INAYAH FITRI Islami, Aenia Intan Ismi, Yuliana Izzah Mafruhah Jannah, Jessika Ahali Junaidah Junaidah Junaini, Junaini K Khutobah Kaikatui, Frentianich Mentari Karunia Eka Lestari Khairin Naili Fadilah, Wilda KHOIRUL ANAM Khotibul Umam Kusmendar, Kusmendar KUSUMA WARDANI, IKA Leny Noviani Lestari, Leni Dwi Lie, Cindie Lisdawati Lisdawati Luckita Sari, Anggi Luthfiana Aprilianita Sari M. Mahbubi Madenia, Muhammad Ilham Mafruhah, Izza Mafruhah, Izza Mafruhah, Izza Mahmudi Ida Bagus Suryadharma Malik Cahyadin Mashitoh, Anny Rosiana Maulidiansyah, Maulidiansyah Mayasari, Febi Mega Suteki Melva, Eva Milal, Malihatul Miski, Miski Misno A Lathif, Misno A Moch Lukluil Maknun, Moch Lukluil Modeleima, Azra Mohd. Avandi Muh. Shofi Muhammad Purnomo Mulki, Yoganingtisas Aulia Mulyani, Nunung Sri Muna, Khairiatul Murinto Murinto Muthoharoh, Faridlotun Mutoharoh, Susi Na'imah, Na'imah Nadiyah Nadiyah Naimah Nanda Adhi Purusa Nasrulloh Nasrulloh Ndaru, Ratih Kusumasari Negara, Muh. Radhitya Kusuma Nelson, Alden Nikmah, Alfu Nila Sari Nisa Rachmah Nur , Anganthi Nisrina Nisrina Noviani, Leni Nunun Barunawati, Nunun Nunung Sri Mulyani Nur Amalina Salsabila Nuraeni Nurunni’mah, Laily Oktavianti, Mutia Pebrian, Rio Perdana, Dian Noor Citra Pramesti, Nesgi Septian Pratama, Inka Nusamuda Purnomo, Tri Aji Purwaningsih, Yuni Ratna Putri, Deanna Amanda Putri, Dinah Amaliyah Putri, Tariska Eka Qusrini, Dewi Rahman, Maria Puteri Rahmasari, Himas Arum Syarifah Rahmawati, Helda Rahmawati, Rahmawati Rahmi, Siti Atika Ramadhani Al Adn, Nadhifa Seruni Rasyid, Wulan Saputri Respati, Yohana Natalia Lintang Ridla, Muhammad Ali Rilawati, Fentyana Roida Simanjuntak, Susi Rosalia Royce, Charles Sabrina, Nadia Saefullah Azhari Sahrina Sahruni, Ade Yuni Salleh, Norlida Hanim Mohd Salsabila, Desyana Putri Salsabila, Nur Amalina Sandra E, Ifa Aristia Sari, Anggi Luckita Sari, Anisa Yunita Sari, Jessika Nacha Sarjiyanto Sarjiyanto, Sarjiyanto Scorviana, Nova Selvianti Selvianti Setiawan Setiawan Sheila Kusuma Wardani Amnesti Shofiyatun, Siti Sijabat, Survey Simanjuntak, Michael Prilas Siti Patimah Siti Sarifah Sovia Mas Ayu Sri Mintarsih Sri Winarsih Subiyantoro Sudarsana Suparanti, Mirayunda Supartini, Sri Supriyadi, Abi Susanti, Astri Febry Suyono, Joko Syafril Tsaqiva, Azka Fayruza Tuhana Ulum, Asfiyatul Utama, Erdi Guna Utsman Utsman, Utsman Wan Omar, Wan Maznah Wen, Wel Whindari, Yayuk Wilyawati, Arieska Kurnia Winduhani Astuti, Lelly Wiwid Noor Rakhmad Wulansari, Annisa Retno Yani, Nanda Luthfi Yudi Rinanto Yuli Widyastuti Yuliani, Shahibah Yuliastuti, Estin Yusuf, Dedi Yuyun Istiana Zulaichah, Siti Zulfah Zulfah Zulfatunnisa, Nevia