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Journal : Building of Informatics, Technology and Science

Sistem Klasifikasi Pengaduan Masyarakat Pada BPJS Ketenagakerjaan Menggunakan Algoritma Naïve Bayes Berbasis Mobile Lestari, Fika Ayu; Efrizoni, Lusiana; Ali, Edwar; Rahmiati, Rahmiati
Building of Informatics, Technology and Science (BITS) Vol 4 No 1 (2022): June 2022
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (771.392 KB) | DOI: 10.47065/bits.v4i1.1685

Abstract

Public complaints are needed so that the performance of an agency can be known whether it is running well or vice versa. Improving the quality of public services can be done through the quick resolution of complaints from service providers. Naive Bayes Classifier is an approach that refers to Bayes theorem by combining previous knowledge with new knowledge. So it is called a classification algorithm that is simple but has high accuracy. For this reason, this study will prove the ability of Naive Bayes to classify public complaints against BPJS Employment which contain information on services or social conditions in Pekanbaru City. There are 3 types of complaint classification that can be submitted, namely disbursement problems, BPJS Employment service problems and problems with social security administration. The mobile-based system is implemented with the programming language used, namely Java, while PHP is for administrators. Administrators in this system are employees who work in the BPJS Employment office. This system is tested using whitebox testing for unit testing and integration testing, blackbox testing for validation testing and usability testing. The results of this study are the classification system for public complaints at BPJS Employment using the mobile-based Naive Bayes algorithm. The classification accuracy using the Naïve Bayes algorithm is 0.9, the average precision is 0.93, the recall is 0.91, and the F1-score is 0.9.
Co-Authors A Afifi, Abdullah Abdul Karim Abiyoga, Bayu Abror Abror Adilah, Fasya Nur Adini, Hasti Agung Ary Wibowo, Agung Ary Agung Suharyanto Agustin Agustin Ainal Mardhiah Ainu rizky, Nur Auliya Akmaluddin Akmaluddin Aldri Frinaldi Alfi Yasmina Ali Masyhar Alizar Hasan Alpina Bukhori Altasa, Fiza Rauzika Amanzino, Regina Asmara Andikha, Muhammad Imam Angela, Leliana Maria Anis Widyawati Anjeliasi, Andini Kezia Anwar, Saryono Aprilia, Gita Rizky Apriliyani, Siti Arrum Ardepy, Sri Ardin, Hardiani Ariga, Topan Armiyansyah, Romi Arsal, Arsal Artika, Cut Mutia As Shaleh, Sulaeman Asmar Yulastri Asnawati Asnawati Asparizal, Asparizal Aulia, Deta Awisal Fasyni Az-Zahra, Fadillah Azizah, Annafi’ Nurul ‘Ilmi Batosamma, Novatalia Beby Masitho Batubara Besse Marjani Alwi Br. Sembiring, Heylen Sebryna Budiansyah, Budiansyah Budiarman, Andi Azizah Maulidia Bustami Bustami Cander Pasaribu Caraka, Gidion Cempokowulan, Amin Chairani, Vici Syahril Chairuddin Chairuddin Chalis Fajri Hasibuan Christian, Iwan Cinthia, Deby Dahyul Daipon Daraini Mahdhalita Darwis, Muhammad Wisnu Adi Dasrita, Joni Edwar Dedy Irfan Dedy Suhendra Dewi Indah Noviana Pratiwi, Dewi Indah Noviana Dewi Nur Anggraeni Dewi Nur Anggraeni Dewi, Muharika Dewi, Siska Miga Dhiauddin Dhiauddin, Dhiauddin Diarsyad, M. Ichsan Djayus, Djayus Donard Games Dwi Suryanto DWI SURYANTO Edwar Ali Edwin Musdi Efendi, Zul Efrizoni, Lusiana Eka Setiawan Siregar Elfiani Emmy Harso Kardhinata Erin Ryantin Gunawan Erman Munir Ernawati Ernawati Erni Masdupi Fadhelina, Nishbah Fadhila, Syairah Fadilah, Rahmi Fadilla, Zahira Fadlia, Fadlia Fahmi Rizal Faridah Faridah Fasmadhy Deddi, Satiadharmanto Fauzan . Fauzi Ahmad Muda Febria Ariandani Ferdinand Susilo Ferry Armanza, Ferry Firdaus, Beni Firman Firman Flowriza, Erin Fransiska, Christina Gesit Thabrani Ghazza, Jaudat Gian Mulkiansyah Ginting, Junius Gian Gunadi Gunadi Hadi Asnal, Hadi Hadi, Sukses Hadiqo, Nafisatul Hansi Effendi Harapan Parlindungan Ringoringo, Harapan Parlindungan Harsa, Ivana Julya Hasiah, Hasiah Hasnawati Hasnawati Hasrina, Noliza Hatta, Mega Amelia Prihatini Hayatunnufus Hayatunnufus Hayyun Maghfiroh Helda Yenni, Helda Helen Anjelina Simanjuntak Hendrawan Hendrawan Hendri Hendri Hendriyono, Fransiskus Xaverius Herlina Lumbantobing Hia, Indah Kurniati Huda, Putri Nurul Huldani Huldani Husnah, Farah Miftahul Hutauruk, Joseph Reynaldo I Gede Putu Suardana Ida Fauziah Ida Fauziah, Ida Idris Mandang, Idris Ilham, Nurul Ilham Indra Permana, Indra Indra Saputra Inthaha, Anna Nadha Khilma Ira Nurrasyidah Irma Dewi Isda Isma, Muhammad Fauzan Ismanizan, Ryan Ismiati Ismiati Jamilah Nasution Jaya, Dyan Sukma Juhriati, Ika Junadhi, Junadhi Kamis, Arasinah Karnina, Sisca Karoma, Juarta Pulung Kasmita Kasmita Khairani, Heriestia Salma Rizky KIKI NURTJAHJA Koto, Rahmat Desman Kurniati Kurniati Kusmardiyanti, Retni Kusumawati, Dwi Anggi Latukau, Fikry Lestari, Fika Ayu Limbong, Lasmega R Lisda Hayatie, Lisda Lubis, Nurul Abdillah Lumbar Raja, Doan Parulian Magdalena, Annastasia Maizul Imran Manalu, Husein Mandali, Ronaldo Marbakh, Nisha Marbun, Resida Damiana Mardhiah Mardhiah Mau'idzoh Hasanah, Isnaini Maulidya, Andini Bena Mawaddah, Aina Mega Mentari Megawati Butar-butar Meida Nugrahalia Meilana, Septi Fitri Meitria Syahadatina Noor Mentari, Theresia Mesta, Hendri Andi Mia Ayu Gusti Miga Dewi, Siska Mislan Mochammad Maulidie Alfiannor Saputera Muchlisah Muchlisah Muhamamad Ramadhan Muhammad Nur Akbar Rasyid Muhammad Yamin Siregar MUHAMMAD YUSUF Muhiran, Muhiran Mulyani, Nina Muntako, Muntako Murni Astuti Mursyida, Lativa Mustika, Fitria Musyaffa, Nur Rafif Muthmainah, Noor Mutiara, Seruni Naali, Basri Nadila, Gesti Nahampun, Laura Yunita Nanda Khoirunisa, Nanda Nanda Suci Budiman Nastasya, Widia Nasution, Jamilah Nasution, MHD. Fauzi Nazwa Aulia, Svenska Nely Yusro Neviyarni, Neviyarni Nikmah Ridha Batubara Nikmah Ridha Batubara Nirmala, Anisa Feby Insan Noormuthmainah, Noormuthmainah Novian Adhipurna Nucifera, Prima Nur Alfiyyah Salam Nursolehah, Rismayanti NURUL HIDAYAH Nurwahida Nurwahida, Nurwahida Nur’amin, Hendra Wana Oktasari, Sherli Oktavia Eliza, Fuja Pasaribu, Sudana Fatahillah Pebrianti, Yossi Pianda, Didi Pratiwi, Delya Prayitno Prayitno Purba, Hermawan Purnawan Junadi Puspita, Diah Eka Puspitae, Zeri Puspitasari, Windy Putra, Fajar Syah Putri, Adinda Dwi Putri, Alya Arthamevia Putri, Mutia Qaedi, Muhammad Bari Nur Qothrunnada, Salsabila Rahim, Nur Fadhilah Rahmadhani, Suci Rahmah Hayati Rahman, Andri Nur Rahmattullah, Rahmattullah Rahmatullah, Muhammad Ikhsan Ramadhanti, Cahya Amalia Ramadona, Suci Ramlawati Ramlawati Ratna A.K Marpaung, Dwi Ratumas Hidayanti Rawasnawati, Rawasnawati Renny Aditya Retno Sari ridwan, hardiyanti Rina Yuniarti, Rina Riska Ahmad Riskatul Fadliyah Ritonga, Triana Permatasari Romdoni, Muhammad Akbar Rosalina, Linda Roselina Panghiyangani Rosliana Lubis, Rosliana Rostamailis Rostamailis Rosyeni Rasyid Rusdiyanto, Edi Sagita, Rani Saifuddin Saifuddin Salehudin, Mohammad Samiran, Fahmil Sanyoto, Didik Dwi Saputra, Trias Sari, Adha Kurnia Sari, Andi Nila Ratna Sartini Sartini Satiadharmanto, Deddi Fasmadhy Savitri Savitri, Savitri Savitri, Dwiana Selamat Riadi Sembiring, Mahral Effendi Sendi, Sanjaya Sepriani, Neta Shafra Shafra Sianturi, Ayu Enjelina Silvia, Febri Simanjuntak, Edison Simanjuntak, Herlina Sinaga, Suharni Pintamas Siregar, Rahma Sari Siregar, Siti Aisah Siti Hajar Thaitami Siti Kaidah Siti Khoiriyah Situmorang, Toberni S. 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Situmorang tri wahyuni Triyani Arita Fitri Tsabitah, Hamna Khaula Ummah, Adisty Akhoma Vera Pujani Waleska, Rangga Febrio Wan Yuli Anjani Wanda Lestari, Wanda Wandri, Amra Waskito Waskito, Waskito Widodo, Yuda Wulandari Wulandari Yanita, Merita Yasri, Yasri Yeka Hendriyani Yeni Karneli Yosiana , Angela Youlandari, Tisya Pretty Yufriadi, Ferdi Yulia Budiarti, Lia Yulia Erviana Yuliana Yuliana Yumna, Aimatul YUNANDA, YUNANDA Yunandar Yunandar Yuni, Sri Yuniati, Ade Yusmar Emmy Katin Yusra, Andi Nurfadilah Yusuf, Mustaid Zahra, Putri Zaitun, Nani Zamsuri , Ahmad Zuda, Gholiya ghiska Putri Zulaika, Tatik Zulfikar Sembiring Zulida, Evi Zulkarnaen Zulkarnaen ‘Azizah, Intan Nur