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Journal : Greenation International Journal of Engineering Science

The Influence of Service Quality on Student Satisfaction and Implications for Loyalty Lessee Loyalty (Study on Learners at Vocational High School (SMK) Negeri 1 Soreang) Kosasih, Ade; Febrian, Feby; Mulyana, Agus
Greenation International Journal of Engineering Science Vol. 2 No. 3 (2024): (GIJES) Greenation International Journal of Engineering Science (September - No
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijes.v2i3.257

Abstract

This study aims to provide an overview of service quality, student satisfaction, and student loyalty among students at Vocational High School (SMK) Negeri 1 Soreang. Additionally, it seeks to determine the direct and indirect effects of service quality on student satisfaction and loyalty, as well as analyze the impact of student satisfaction on student loyalty. The research method used in this study is a causal associative approach, which examines the relationship between variables that have a causal connection. The sampling technique applied is non-probability sampling, specifically purposive sampling. The unit of analysis is the students of SMKN 1 Soreang, Bandung Regency, with a sample size of 56 students. The results indicate that service quality, student satisfaction, and student loyalty at SMK Negeri 1 Soreang are in good, satisfactory, and loyal conditions, respectively. Moreover, service quality has a positive and significant effect on both student satisfaction and loyalty. Similarly, student satisfaction positively and significantly influences student loyalty. Since both service quality and student satisfaction impact loyalty, it was found that student satisfaction has a more dominant influence. Therefore, enhancing student satisfaction should be the top priority in improving student loyalty. It is recommended that SMKN 1 Soreang focuses on increasing the sense of satisfaction among its students by delivering high-quality services, thereby fostering greater loyalty to the school.
Influence of Brand Image and Relationship Quality on Patient Satisfaction (Survey of Outpatients of Hermina Pasteur Hospital Bandung) Ramadhan, Aji; Febrian, Feby; Mulyana, Agus
Greenation International Journal of Engineering Science Vol. 2 No. 2 (2024): (GIJES) Greenation International Journal of Engineering Science (June - Agustus
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijes.v2i2.258

Abstract

Aji Ramadhan, 2023. The Influence of Brand Image and Relationship Quality on Patient Satisfaction (Survey on Outpatients of Hermina Pasteur Hospital Bandung), Thesis of the Winaya Mukti University Postgraduate Program, Master of Management Study Program. under the guidance of Dr. Nut Wuri Andayana, Apt., MMRS and Dr. Annisa Fitri Anggraeni, SE, MM, CISA.The development of the service industry sector, including health services, is inseparable from the demands of the community to continue to get quality health services. Various efforts have been made to improve health development that is better and more efficient and efficient, so that it can reach all levels of society. This study aims to determine and analyze the effect of brand image and relationship quality on the satisfaction of outpatients of Hermina Pasteur Bandung Hospital. The results of this study are expected to be input for Hermina Pasteur Hospital in organizing health services, especially in increasing satisfaction. The research method used is descriptive and verification analysis. The data collection used is an interview using a questionnaire accompanied by observation and literature techniques, sampling using consecutive sampling. Data collection in the field was carried out in 2023. Data analysis techniques using Path Analysis. The results showed that in general, brand image, relationship quality, and patient satisfaction tended to be quite good. There is an influence of brand image and relationship quality on patient satisfaction both simultaneously and partially at Hermina Pasteur Hospital. Hermina Pasteur Hospital must carry out service recovery for patient complaints or complaints quickly, so as not to cause dissatisfaction from patients, to handle patient complaints quickly the hospital can form a customer care program.
Co-Authors - Sapriya AA Sudharmawan, AA Abda Abda Abdurahman, Mahesa Syawal Adelia, Ana ADITYA NUGRAHA Aditya, Ferdino Arief Adriawan, Aura Nazwa Ar’zahra Adzahra, Laila Afifah, Linda Dwi Ayuni Afifah, Nabila Putri Nur Afio Dhiarafah, Faiz Afriani, Rini Agus Mulyana Agustin, Ririn Ahmad Ibrahim Ahmad, Tariq Akbar, Muhammad Haikal Alfarisy, Muhamad Salman Alfatieh, ⁠Sultanahmed Jabbar Alfisyah Alfisyah Alfisyah Alifatuzzahra, Naaila Allatiifah, Putri Abdillah Amanatin, Ifah An-Nazwa, Fatimah Ananda Oktaviani, Fadilah Ananditha, Muhammad Raihan Anastasia, Amelya Andi Andi ANDRI KURNIAWAN Andriani Safitri Angelina, Niqa Fasya Anggia, Intan Ratu Anggia, Priska Anggraeni, Livia Anisa Oktaviani Anissa, Saskia Annas, Naila Aulia Annisa, Rahma Anwar Supenawinata, Anwar An’umillah, Azifah Aprila, Delia Nur Apriliani, Aglenya Balqis Apriyanti, Linda Salsa Ardhiyansah, Saiful Ardian, Dika Arfiano, Rasya Fadil Aryafni, Callula Javana Aryatie, Yayah Ash-Shufi, Cep Gilang Fikri Ashihab, Wulan Nur Afiq Asiyah, Rina Nur Aulia, Naifa Fae Aulia, Rifa Aulia, Zahra Ayu Lestari, Regita Azizah, Jilan Azizah, Nur’aini Azqiya, Nida Nurul Azzahra, Anisa Melani Bachri, Daffaraihan Adam Bangun, Ernalem Bintoro, Saifulloh Fattah Cahyani, Anggun Cahyani, Sekar Ayu carsiwan, carsiwan Cep Gilang Fikri Ash-Shufi Christy Sitepu, Afrilya Cindejona, Mirachel Damayanti, Rosita Darmawan, Scopus ID: 57192940869, Wawan Daud, Muhammada Rafi Bahiruddin Dealova, Zahra Khairul Deny Setiawan Dewangga, Puspa Callista Dewi, Dinie Anggraeni Dewi, Nadya Kusumah Dewi, Risnawati Dewi, Syifa Shyakilla Dian Prayoga Dian, Agesha Dinda Septa Dimas Aldi Pangestu Diniah, Salma Zakiyah Nuri Due, Fazriawati Dwitami, Dena Eldi Mulyana, Eldi Erlina Wiyanarti Ersi, Dewi Fadhilah, Siti Dzakiyyah Husna Fadhillah, Muhammad Ardiansyah Fadhlil, Fajrin Dzul Fadhlillah, Hasya Ziyan Imani Fadila Fadila, Fadila Fadilah, Muhamad Zaki Fahmi, Ami Abdullah Fajar, Reiza Nurul Fajrin Dzul Fadhlil Falhadi, Mufti Malik Fannia Sulistiani Putri Faradila, Esla Zahra Farah Salsabila, Farah Faridah, Tsana Nur Farihah, Husnul Fasha, Dyaskila Fatihaturohmah, Nurul Fatonah, Gina Siti Nurkarimah Fauzi, Rafli Ahmad Febrian, Febry Febrian, Feby Febriana, Hanifah Lutfiah Febriyanti, Elvina Ferdiansyah, M I Firmayanti, Rifia Fitriani, Karina Fitriyati, Nisa Frimananda , Gilang Restu Fujiyanah, Tri Silviya Gumilar, Dinda Amelia Gunawan, Reyna Haliza, Vesha Nuriefer Hamidah, Nilna Hawlatul Hanan, Annida Lihasanati Hanapiah, Frisian Nur Handayani, Shinta Risma Handjoyo, Wisnu Firmansyah Hanif, Salman Al Haq, Mohamad Arinal Hasanah, Laila Ummul Hasanah, Nida Hayati, Maulida Azkia Hendra Kurniawan Hendra Kurniawan Herdiansyah, Rachel Fadila Putri Herlambang, Akbar Dwi Herni Suryani Hidayah, Rizka Putri Hoirunnisa, Salsabila Najwa Humayroh, Zahwa Oktarini I Gusti Bagus Wiksuana Idham Kholid Ihsani, Hanipa Imam Kurniawan, Imam Intan Mustikawati, Dewi Irfan Fahmi, Irfan Irpan Kusyadi Irwan Sugiarto Isrokatun Isrokatun Isrok’atun Jannata, Naura Zahra Jusdijachlan, Jusdijachlan Jusdijachlan, R Jusdijachlan, R. 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