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All Journal International Journal of Artificial Intelligence Research Journal on Education Jurnal Ilmu Manajemen (JIMMU) JURNAL ILMIAH M-PROGRESS Jurnal Mantik Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Bulletin of Counseling and Psychotherapy Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Majalah Ilmiah Dian Ilmu Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Aviasi : Jurnal Ilmiah Kedirgantaraan Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Kewarganegaraan ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Jurnal Transportasi, Logistik, dan Aviasi (JTLA) International Journal of Management Science and Information Technology (IJMSIT) Premium: Insurance Business Journal Jurnal Multidisiplin Madani (MUDIMA) East Asian Journal of Multidisciplinary Research (EAJMR) Indonesian Journal of Business Analytics (IJBA) Formosa Journal of Multidisciplinary Research (FJMR) Annals of Human Resource Management Research Studi Akuntansi, Keuangan, dan Manajemen Asian Journal of Community Services (AJCS) Journal of Law, Poliitic and Humanities Jurnal Sistim Informasi dan Teknologi International Journal of Advanced Multidisciplinary Jurnal Ilmu Multidisplin Jurnal Manajemen Bisnis Kewirausahaan Safari : Jurnal Pengabdian Masyarakat Indonesia International Journal of Business and Applied Economics (IJBAE) International Journal of Integrative Sciences Jurnal Riset Manajemen Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat JURNAL ABDIMAS TRANSPORTASI & LOGISTIK International Journal of Global Sustainable Research Jurnal Inovasi Manajemen, Kewirausahaan, Bisnis dan Digital Proceeding of International Conference on Humanity Education and Society Jurnal Siber Multi Disiplin Siber Journal of Advanced Multidisciplinary Jurnal Siber Transportasi dan Logistik Siber Journal of Transportation and Logistics Siber International Journal of Digital Business Jurnal Kemitraan Masyarakat Masyarakat Berkarya: Jurnal Pengabdian dan Perubahan Sosial Jurnal Greenation Sosial dan Politik Greenation International Journal of Law and Social Sciences Greenation International Journal of Tourism and Management Greenation International Journal of Economics and Accounting Jurnal Pendidikan dan Kebudayaan Nusantara Jurnal Pengabdian Masyarakat dan Penelitian Terapan International Journal of Psychology and Health Science Jurnal Greenation Pertanian dan Perkebunan Jurnal Manajemen dan Bisnis (J-Mabis) Jurnal Penelitian Transportasi Darat Socrates : Journal of Education, Philosophy and Psychology Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Siber Nusantara of Community Service Review (SNCSR)
Primadi Candra Susanto
Institut Transportasi Dan Logistik Trisakti, Indonesia
Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Nursing Public Health Social Sciences Transportation Other

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The Role of Brand Image in Enhancing Repurchase Intention of Low-Cost Carrier Airlines Olfebri Olfebri; Yuliantini Yuliantini; Aang Gunawan; Primadi Candra Susanto; Nasrullah Nasrullah; Danang Darunanto
Studi Akuntansi, Keuangan, dan Manajemen Vol 5 No 4 (2026): April
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/sakman.v5i4.6326

Abstract

Purpose: This study aims to analyze the impact of service quality, on-time performance, and promotions on the repurchase intention of low-cost carrier (LCC) users, both directly and indirectly, through brand image as a mediating variable. Methodology/approach: A qualitative descriptive approach with a literature review was used. Data were collected from internationally indexed articles in databases such as Scopus, Web of Science, and Google Scholar. The selected literature was analyzed using data reduction techniques, data presentation in matrix form, and comparative synthesis to identify patterns and differences between the relevant studies. Results: The results show that service quality, on-time performance, and promotions influence repurchase intention among LCC users, either directly or through brand image. Brand image has been proven to act as a mediating variable that strengthens the relationship between operational and marketing factors and the repeat purchase. Conclusions: This study confirms that the competitive advantage of LCC is determined not only by price but also by brand perception built through user service experiences. Brand image plays a significant role in enhancing repurchase intentions. Contribution: This study contributes to the theoretical understanding of consumer behavior in the airline industry, particularly in explaining the role of brand image as a mediating mechanism between service quality, time performance, promotions, and repurchase intention. Limitation: The limitation of this study lies in the use of a literature review method, which does not involve direct empirical testing of primary data from airline passenger.
Determination of Net Income of Shipping Companies: Analysis of Fuel Costs, Shipping Rates, and Shipping Routes mediated by Shipping Insurance Atong Soekirman; Yuliantini Yuliantini; Primadi Candra Susanto; Euis Saribanon; Reni Dian Octaviani; Irwan Chairuddin
Greenation International Journal of Economics and Accounting Vol. 4 No. 1 (2026): Greenation International Journal of Economics and Accounting (March - April 202
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijea.v4i1.800

Abstract

This study aims to analyze the determination of net income in shipping companies in Indonesia by examining the influence of fuel costs, shipping rates, and shipping routes through the mediation of shipping insurance. Using a descriptive qualitative approach through a systematic literature study of 30 relevant articles (SINTA and Scopus), this study synthesizes various findings related to maritime financial performance for the period 2022–2025. The results of the study indicate that: 1) Fuel costs affect shipping insurance; 2) Shipping rates affect shipping insurance; 3) Shipping routes affect shipping insurance; 4) Fuel costs affect net income; 5) Shipping rates affect net income; 6) Shipping routes affect net income; 7) Shipping insurance affects net income; 8) Fuel costs affect net income through shipping insurance; 9) Shipping rates affect net income through shipping insurance; and 10) Shipping routes affect net income through shipping insurance. This research provides a strategic contribution to management in addressing market volatility and IMO 2020 regulations.
Sustainable Logistics: Decarbonizing Inbound Logistics Using Milk Run Edhie Budi Setiawan; Djonatan Richard Setiyanto; Zaenal Abidin; Sita Aniisah Sholihah; Nashrullah Nashrullah; Primadi Candra Susanto; Rinaldi Rinaldi
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6426

Abstract

The modern transportation and logistics landscape is undergoing a dramatic transformation, driven by the relentless pursuit of efficiency, resilience, and sustainability. A critical aspect of modern green supply chain management is optimizing transportation routes to reduce fuel consumption and minimize carbon footprints. Building on this paradigm, this study examines the impact of the Milk Run Method on distance traveled, fuel consumption, and carbon footprint during delivery, comparing its implementation with the Point-to-Point delivery method. Milk Run method showed a 29% reduction in travel distance and 9% lower fuel usage and CO₂ emissions across six routes. Its effectiveness, however, depended on supplier proximity and cargo volume.
The Influence of Work Motivation, Competence and Compensation on Employee Performance through Job Satisfaction (Literature Study on Domestic Aviation Companies in Indonesia) Theresia Oktavia Sadipung; I Dewa Ketut Kerta Widana; Primadi Candra Susanto
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6434

Abstract

The domestic aviation industry in Indonesia demands high employee performance because it operates in a high-risk environment with strict safety and service standards. This study aims to analyze the influence of work motivation, competence, and compensation on employee performance through job satisfaction in domestic airlines in Indonesia. The study used a qualitative approach with a literature study method through searching for scientific articles in accredited national journals and reputable international journals relevant to the topic of human resources and the aviation industry, totaling 30 article references. Data analysis was conducted using content analysis and thematic synthesis techniques to identify patterns of relationships between variables. The results of the study indicate that work motivation, competence, and compensation have a direct effect on employee performance and an indirect effect through job satisfaction. This study provides a conceptual contribution in the form of an integrative model of human resource management that emphasizes the importance of psychological dimensions and employee well-being in improving the operational performance of domestic airlines in a sustainable manner.
Determination of Fleet Performance Through Crew Job Satisfaction at Crude Oil Export Terminal Companies Ricky Dermawan; Peppy Fachrial; Primadi Candra Susanto
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.7132

Abstract

This study was motivated by persistent challenges in maritime human resource management at crude oil export terminal companies, including suboptimal crew management, a lack of transparency in payroll systems, and ineffective compliance management. These issues have negatively affected crew job satisfaction and fleet performance. The study aimed to examine the effects of crew management, payroll systems, and compliance management on fleet performance through crew job satisfaction as a mediating variable at Nembe Crude Oil Terminal Limited, Nigeria. A quantitative research approach with a causal survey design was employed. The study population consisted of 155 crew members working across the company's operational fleet, while the sample was selected using a purposive sampling technique. Primary data were collected through structured questionnaires using a five-point Likert scale and supported by company documentation. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4.0 software, including outer model, inner model, and bootstrapping analyses. The findings revealed that crew management, payroll systems, and compliance management each have a positive and significant effect on both crew job satisfaction and fleet performance. Furthermore, crew job satisfaction significantly enhances fleet performance and successfully mediates the relationships between the three independent variables and fleet performance. These findings indicate that improving crew management practices, ensuring transparent and fair payroll systems, and strengthening compliance with international maritime regulations contribute to higher crew job satisfaction, which ultimately enhances operational effectiveness and fleet performance. The study concludes that crew job satisfaction is a strategic factor in improving fleet performance within crude oil export terminal companies. Therefore, management is recommended to strengthen crew management practices, improve payroll transparency and timeliness, and reinforce compliance culture through continuous training and supervision to achieve sustainable operational excellence and long-term fleet performance.
The Model of Motivation, Organizational Commitment, Organizational Culture, and Leadership on Turnover through Job Satisfaction Rohana Sitanggang; Aswanti Setyawati; Sugiyanto Sugiyanto; Rr. Endang Wahyuni; Olfebri Olfebri; Primadi Candra Susanto
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 4 (2026): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i4.6382

Abstract

This study aims to identify the factors that affect employee turnover through job satisfaction in airports in Indonesia. This research employs a literature review approach by synthesizing findings from various previous international, indexed scientific publications related to the research topic. The study uses a descriptive qualitative method with a literature review design. Data were obtained from reputable international indexed journals sourced from databases such as Scopus, Web of Science, Emerald, Springer, and Google Scholar. The selected literature was examined using data reduction techniques, matrix-based data presentation, and comparative synthesis to identify patterns, similarities, and differences among the studies. The findings indicate that motivation, organizational commitment, organizational culture, and leadership have an influence on employee turnover in Indonesian airports, both directly and indirectly through job satisfaction. However, this study has several limitations. Since it relies on a literature review approach, the results remain conceptual and depend heavily on the quality and scope of previous studies, without incorporating primary empirical data from airport employees. Furthermore, the generalizability of the findings is limited to the context of Indonesian airports and sectors with similar operational characteristics. This study provides a conceptual contribution by integrating the effects of motivation, organizational commitment, organizational culture, and leadership on employee turnover through job satisfaction within the airport context. The novelty of this research lies in the integration of four key human resource management factors into a single conceptual framework, highlighting the role of job satisfaction as a mediating mechanism in explaining employee turnover in the airport sector, which has not been extensively explored in previous studies.
The Role of Artificial Intelligence-Based Service Quality and Digital Customer Experience in Strengthening Customer Loyalty Through Brand Equity in E-Logistics Companies Irwan Chairuddin; Juliater Simarmata; Olfebri Olfebri; Yulianti Keke; Primadi Candra Susanto; Mohamad Arif Hernawan
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6851

Abstract

This study aims to analyze the role of artificial intelligence (AI)-based service quality and digital customer experience in strengthening customer loyalty, both directly and indirectly through brand equity mediation in e-logistics companies in Indonesia. The research employs a descriptive qualitative approach using a Literature Review model based on 50 relevant scientific articles obtained from national SINTA-indexed journals and reputable international databases such as Scopus. The study synthesizes previous research findings to understand consumer behavior dynamics in the rapidly growing digital logistics industry. The findings indicate that service quality has a significant influence on brand equity and customer loyalty in e-logistics companies in Indonesia. Digital customer experience also positively affects both brand equity and customer loyalty. In addition, brand equity is proven to have a strong influence on customer loyalty, indicating that a positive brand image and customer trust contribute to long-term customer commitment. The study further reveals that brand equity mediates the relationship between service quality and customer loyalty, as well as between digital customer experience and customer loyalty. These findings highlight the importance of improving AI-based service quality, optimizing digital platforms, and strengthening brand equity strategies to maintain customer loyalty and competitiveness in Indonesia’s e-logistics industry.
Education on Successful Strategies for Preparing Human Resources in 2026 Towards Career Success and Business Sustainability Primadi Candra Susanto; Yuliantini; Olfebri; Prasadja Ricardianto; Esti Liana; Irwan Chairuddin
Siber Nusantara of Community Service Review Vol. 2 No. 1 (2025): Siber Nusantara of Community Service Review (October 2025 - March 2026)
Publisher : Siber Nusantara Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sncsr.v2i1.654

Abstract

This community service activity aims to improve public understanding of strategies for preparing high-quality human resources to face the challenges of the workforce and business development in 2026. The increasingly rapid changes in the business environment, influenced by technological advancement, digitalization, and growing global competition, require individuals to possess adequate competencies, adaptability, and innovative skills. This community service program was implemented through socialization activities, training sessions, and interactive discussions involving students, job seekers, and small and medium-sized business actors. The materials delivered included professional competency development, improvement of interpersonal skills, utilization of digital technology, as well as career planning and sustainable business development strategies. The results of the activity indicate an increase in participants’ understanding of the importance of continuous self-development and the ability to adapt to technological changes and the dynamics of the labor market. In addition, participants were able to identify various career opportunities and potential business development aligned with the growth of the digital economy. Through this activity, it is expected that the community will be better prepared to face future challenges, improve the quality of human resources, and support the achievement of career success and sustainable business development.
Co-Authors Aang Gunawan Aang Gunawan Aang Gunawan Aang Gunawan, Aang Abdullah Ade Suryobuwono Abdullah Ade Suryobuwono Achmad Achmad Ade Onny Siagian ADE RISNA SARI Adelia Dwi Valentin Adi Soeprapto Aep Saefullah Agus Suhendra Agus Suhendra Agusinta, Lira Ahmad, Zaini Aisyah Rahmawati Akbari Setiawan, Haikal Akhmad Ramli Alfais Amin Darmawan Andri Primadi Andri Primadi, Andri Andri Yandi Angel Lawrentina Christiana Sihombing Anggia Rettrisunz Pim Panjaitan Antonius Ary Setyawan Apriyani, Irna Ardiyanto Maksimilianus Gai Ari Sulistyowati Ari Sulistyowati, Ari Arief Nuryana Arief Yeri Krisnanto Arief, Ilham Aswanti Setyawati Aswanti Setyawati Atanka Barus, Gratia Atong Soekirman B, Joe Alend Seniza. Baehaqi Bambang Karsono Bambang Karsono Baskoro, Dian Anom Basri Fahriza Basri Fahriza Bekti Setiadi Budi Aji Purwoko Budi Hariono Budi Hariono Carolina Ety Widjayanti Cecep Pahrudin, Cecep Chaeruddin, Irwan Chandra Mardhika Saputra Danang Darunanto Danus Winarko David Pandopotan Sirait Dedi Setiadi Deny J. Najoan desi kristanti, desi Desty Febrian, Wenny Devi Marlita Devi Marlita, Devi Dewi Susita Diah Afrianti Rahayu Didin Sjarifudin Djonatan Richard Setiyanto Edhie Budi Setiawan Edi Abdurachman Erni Pratiwi Perwitasari Erni Pratiwi Perwitasari Esterlinus Edwin Lermatan Esti Liana Esti Liana Esti Liana Susanto Euis Saribanon Euis Saribanon, Euis Fachrial, Peppy Fajri, Muhammad Iqbal Febrian, Wenny Desty Firdiansyah Suryawan, Ryan Firstianty Wahyuhening Fibriany Fitria Khasanah Ghafar , Abdul Gratia Atanka Barus Gupron Hadita Hadita Haikal Akbari Setiawan Haniva Mulyani Hapzi Ali Hapzi Ali Hartono Hartono Hartono Hartono Hedi Saepudin, Tubagus Hendrawan, Henky Hendy Tannady Henky Hendrawan Henny Tannady Tan Henokh Parmenas, Naik Hermawan, Mochamad Arif Herni Pujiati Hillman Mushaddiq Suaidy I Dewa Ketut Kerta Widana I Dewa Ketut Kerta Widana Ika Mustika Ika Mustika Ika Utami Yulihapsari Ilham Arief Indra Nuryanneti Indra Sani Indriyati Indriyati Irwan Chairuddin Irwan Chairuddin Irwan Chairuddin irwan chairudin, irwan Ismail, Dingot Hamonangan Istianingsih Sastrodiharjo, Istianingsih Iwan Henri Kusnadi Jasman Joe Alend Seniza. B Josua Panatap Soehaditama Juliater Simamarta Juliater Simarmata Juliater Simarmata Kamsariaty, Kamsariaty Khamaludin, Khamaludin Krisnawati, Siti Kusnadi, Iwan Henri Liana, Esti Lilik Suryaningsih Lily Yuntina Lira Agusinta Lira Agusinta Lis Lesmini Louise Panggabean, Helena M. Arif Hernawan Magdalena Magdalena Magdalena Magdalena Mahaputra, M. Rizky Mahaputra, Ridho Maharani, Amalina Mery B Silalahi, Tiur Millati, Rida' Mochammad Subagio Mochammad Subagio Mohamad Arif Hernawan Muhammad Faisal Muhammad Fikri Muhammad Iqbal Fajri Muhammad Iqbal Firdaus Muhammad Nurman Ruslani Muhammad Thamrin Muhammad Thamrin Muhammad Thamrin Muhammad Tohir Muhammad Tohir Muhammad Zainuddin Murdiono, Jatmiko Naik Henokh Parmenas Naik Henokh Parmenas Naik Henokh Parmenas Naik Henokh Parmenas Nashrullah Nashrullah Nasrullah Nasrullah Natalia Barek Boleng Ni Nyoman Sawitri Nita Rosmala Dewi Novi Indah Susanthi, Novi Indah Nunung Ayu Sofiati (Efi) Nuraeni Nuraeni Nuraeni Nuraeni Nuruly, Shaqina Nuryana, Arief Oce Prasetya Octaviani, Reni Dian Olfebri Olfebri Olfebri Olfebric, Olfebric Otto Sugiharto Prakoso Pahala , Yosi Parmenas, Naik Henokh Peppy Fachrial Perwitasari , Erni Pratiwi Perwitasari, Erni Pratiwi Prasadja Ricardianto Prasadja Ricardianto Prasadja Ricardianto Prasadja Ricardianto, Prasadja Prima Widiyanto Pujiati, Herni Purwoko, Harry Putri Amanda, Anggita Rachmat Pramukty Raihan Saputra Reni Dian Octaviani Revi Sesario Reza Fauzi Jaya Sakti Reza Fauzi Jaya Sakti Ricky Dermawan Rinaldi Rinaldi Rohana Sitanggang Rony, Zahara Tussoleha Rr. Endang Wahyuni Ryan Firdiansyah Suryawan Ryan Firdiansyah Suryawan Ryan Firdiansyah Suryawan Sadipung, Theresia Oktavia Sakti, Reza Fauzi Jaya Salehan Salehan Salehan, Salehan Samuel Darwisman Sani, Indra Saputra, Farhan Sari, Ade Risna Sarinah Sihombing Sembiring, Honny Fiva Akira Setyawan, Antonius Ary Setyo Oetomo, Dedy Shaqina Nuruly Siera Syailendra Silalahi, Tiur Mery B Simon Gultom Siska Yuli Anita Sismiati Sismiati Sismiati Sismiati Sismiati, Sismiati Sita Aniisah Sholihah Sitanggang, Rohana Siti Annisa Wahdiniawati Siti Annisa Wahdiniawati, Siti Annisa Siti Hafnidar Harun Sitti Zahara Saiful Situmorang, Ben Ony Hottua Soemino Eko Saputro Sri Handayani Sri Mulyono SRI RAHAYU Sri Rahayu Subagio, Mochammad Subehana Rachman Subehana Rachman Sugeng Suroso Sugeng Suroso SUGENG SUROSO, SUGENG Sugiyanto - Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sugiyanto Suhendra, Agus Sujana, Putria Maury Sulaiman, Syarifuddin Sumardi . Sundari, Pipit Supardi Supardi Supardi Supardi suryawan, ryan firdiansyah Tamrin Lanori Thamrin Thamrin Theresia Oktavia Sadipung Theresia Oktavia Sadipung Tohir, Muhammad Tri Mulyani Setyowati Tri Widyastuti Tri Widyastuti Tubagus Hedi Saepudin Ulfah Arini, Dewi Usmar Usmar, Usmar Wastam Wahyu Hidayat Wenny Desty Febrian Wenny Desty Febrian Wenny Desty Febrian Wheny Khristianto Wheny Khristianto Widana, I Dewa Ketut Kerta WIjayanthi, Ida Ayu Trisna Yandi, Andri Yasin, Robiha Yayat Suharyat Yohanes Totok Suyoto Yosepha, Sri Yanthy Yosi Pahala Yosi Pahala Yosi Pahala, Yosi Yulianti Keke Yuliantini Yuliantini Yuliantini Yuntina, Lily Yuwono D Sucipto Zaenal Abidin Zahara Tussoleha Ronny Zahara Tussoleha Rony Zul Asman